McDonald's in Châteauguay
225 Chem. de la Haute-Rivière, Châteauguay, QC J6K 5B1, Canada
About
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
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They can never get a order right it seems. Also the people slapping that burger together need to take some pride in what they do. They just throw everything on it and half the time it's such a mess I have to remake it so I can eat it. I know you don't like your job but take pride in every job you do because it will make you feel better as a person even tho you don't like the job.
They seem to prioritize the drive thru over in person. People in front of us waited 15 minutes only for their order to be wrong. I ordered food and somehow got mine before them. My mcdouble was definitely not fresh, even though it's only 11:40 am.
This is a location I go to all the time and the first experience that really bothered me. I had to wait almost a half hour in the drive through / in a parking space and then inside for 2 coffees. After waiting a while, my wife and I went inside and told them that we have been waiting a while for 2 coffees in the drive though. Then after that, said that they were short staffed. I get that but everyone behind us received their coffees. She responded with "if you want a free coffee, I'll give you a free coffee." I said that we just want the coffees we paid for and shouldn't have to wait this long while others after us get theirs. She walked off, telling the other staff that she needs a minute. So I waited, and finally she came back and asked me what my order was again. Third time, she comes back and asks if I got my coffee. I didn't. Look, I get being short staffed can be frustrating sometimes but when you are ignoring and not giving me what I ordered, I think it's a bit ridiculous. I know it was busy, because I overheard a staff member saying that one car was int he drove through for "949 seconds." I don't know the manager's name, but she was working today at 8:45 am. No apology, staff ignoring me and being quite rude. For two coffees. I, and the others waiting were quite respectful but somehow the staff and especially the manager forgot just being decent people. I understand again that being short staffed can be frustrating but accept your mistake, move on and please fix it. I am disappointed that my drive through experience took a log time and though they forgot about me, they were not very nice.
Typical fast food experience. The service was decent, and the food was as expected. Nothing special, but it gets the job done when you’re in a hurry.
Food was standard fair from McDonald's. Location was quite clean but the staff were pretty uncaring. All together it was a pretty normal McDonald's experience and if I were in the area again I'd likely return.
Second time when ordering a $5 double cheese I get nothing but buns and 1 patty with ketchup smeared all over it, no cheese obviously and since I eat at home, I only notice it when it's too late. Maybe if the workers would chit chat and joke around just a little less, people wouldn't get screwed over by getting less than what they paid for... I doubt that I'm the only one to experience this
I really enjoy this location. Very clean and a relaxed and peaceful vibe. Nice clean washrooms. Staff give your your space but ate super helpful when needed.
I’m never one to write bad reviews, I just go on about my day because I understand people have bad days but seriously ? You all need to work on how to put burgers together. This is not what I asked. We pay for food that looks like this ? Chicken patty was barely in the bun, mayo EVERYWHERE, lettuce wasn’t even in the bun. This is what a junior chicken burger looks like at every Mcdonalds but never this bad. Seriously DO better and not only that, I waited 20 minutes in line and it was cold.
Best Macdonald super
Floor was dirty ,made me suspicious of door handles ,otherwise I was happy with my food
Too much sauce
bathroom was nasty
Excellent service !
The service was great in terms of food, nothing to say and for my part the big M is still good!!
Open 24/24 May often closed at night and its never at the same time never constant we can never be so proud I would say to those who are passing through dont make a detour at night you risk being disappointed on the other hand staying up late and the service station no problem very good service and good choice deparie and others
Very bad service we do not receive what we order and very slow we have to go inside for an order of three people and nothing is correct and it is the second time I do not recommend this McDonalds because the service morning and evening same thing it seems like everyone is going in circles Im going to go to the wheat department. Anjou Chateauguay.
Service is always fast
Hot meal and courteous service.
They always forget something in their order, thats 5 doordash mets and theres always something missing in their order
Ok
Fast and professional
I went to McDonalds this afternoon I know its fast food Ive already been to work in a McDonalds I know what its like we dont always have the time to do everything perfectly but every time I always go there without always missing whats needed always I look in the bag, chicken junior never packaged its lying around in the bag, if I throw it on the ground it would have a better head, I order pu croquette always tastes like old never fresh we would say seu from the day before, ask for a junior I receive a mcdouble each time I always go disastrous, replace my exploded junior to have the same one in another packaging, how do I know its the same easy one sauce on top and not in it and it took 3.5 seconds before he gave it back to me even though it was poor quality beef, not recommended I would like him to give the order if they got it wrong done but hey...
Ok
Closes before written time
I went by at 10:40 p.m. and it was closed
Extremely long service, we had to wait 40 minutes for our order of 3 meals.
Very long to receive your order at the car, 36 min before having my Big Mac trio there....
Bad gang
Good service but the young man looks stupid. Maybe they were tired of the day
The person at the cash register lacked a bit of professionalism. Generally speaking it was ok.
Not impressed by the drive-thru at the restaurant at 225 chemin de la haute rivière in Chateauguay j6k5b1 in person I ordered and no hello no thanks and the height of bad service no invoice. The employee who gave me my command did not utter a single word. A trio that I dont know how much I paid was accepted and without knowing the price I paid its a high price paid for a very, very bad service
Decent McDonalds, as good as.any other.
Pathetic
Self-service printers do not work across Canada, poutine nachos are a ghost or a marqueting hit ALWAYS ERRORSSSSSS ON THE ITEMS ORDERED MC DOES RENDER MEDIOCRE EVERYWHERE IN CANADA
24 hour order closes at 10:25 p.m.
Food disgusting! There was a rock in my fries today... never again. Think I broke a tooth. It was at the drive-through. People are nice but food is not
A good example of the Golden Arches, clean and tidy. Very popular too.
Says 24hrs everywhere on the signage and on the highway signs, was closed when we came at 0400h
The worst McDonalds I have seen, all dirty and not even a clean table to eat with my son.
What a gong show. I ordered at the drive thru and was told to park. 11 am. Waited 15 minutes for a mcdouble and when I finally got my order it was the wrong burger. This McDonalds is to be avoided at all costs.
So I went to this place the otehr day asking for a Nacho poutine with crispy chicken. After placeing the order, I was told that they dont have it. Yet, they advertise it on the walls. Three different employees came out and did not know why they dont have it and when I challenged them about why is the advertisement is up even though they dont have the product none of them were able to respond. I guess when you are paid minimum wage, you dont really care about the job and it shows. I ended up getting the regular poutine but just to let McDonals know that false advertisement is a crime. Anyway, we will go to others ones and we will make a full documentary for you to see what Im talking about.
Drive thru employee did not speak English (person from ontario) she was also unprofessional and rude.
There is always something missing in the order whether it be straw, ketchup, napkin, fork when ordering poutine Wheelchair accessibility: There is an access ramp
Very good and very clean restaurant
More than 30 minutes of waiting. Serious. It was already late. Bad. Not the first time either. Ended up going backwards, dont go there if youre in a hurry.
The toilets were disgusting and there was no toilet paper in any of the three stalls. The nuggets were cold and super dry, I feel like they were sitting there for a few hours before being served to us. Wheelchair accessibility: The button for the automatic door didnt work.
So much better than Tims restaurant across the street! There was so much stock I was able to order a tim morning at McDonalds!
Night service Its 12:15 at night We arrived in 20 min We still dont have the command to say what we want Its not moving forward Everyone everyone has been sitting there for 20 minutes before the first ones start to leave In total we came out in 45min Everything for a Smoothie The worst part is being trapped. As soon as you enter for the drive-thru, you are caught because they have concrete curbs so you can escape . Running away from what and why they have this border still escapes me. We havent even made it to order the borders are already there. I can understand that it prevents the thick ones from getting stuck while I order and that it leaves with my order. But even then the guy will have to pay for my order. So what is its purpose other than retaining customers? Seriously we were ALL prisoners Im sure me and many others just wanted to leave the place If employing is single or new Its not his fault I dont blame the employer but the Boss who doesnt come to help his employer Above all, the Boss has been informed that someone has not returned or for some other reason. Really poorly managed like Mcdo. (Again another problem) June 7, 2024 5:30 p.m. Order by car from app. And AGAIN and too recurring that we have what we ordered. The bill is good The description on the cardboard packaging is good But the product inside is not what I ordered A double BLT I received a simple one with extra tomatoes That I asked not to have I really feel TOO MUCH that McDonalds wants to save even more money by cheating so often. No, I will not return to the site again and again to make the correction. Its 20 minutes of travel there and back.
Bun had ketchup all over it, meat was too satly and fries were cold.
Worker was insanely rude after messing up my order.
They get my order wrong pretty much every time I order here. Dont leave the store without double checking your order, its a mistake youll regret
The burger was too salty. Waited for a long time for service even though there was no one in front of me. The server had broken English, so it was hard to communicate my order.
Made a substation with one of my muffins and didnt inform me of it.
you should probably change your sunday staff bc no way one order should take an hour
ordered a 6 piece nuggets and it took 15 minutes. Crazy slow. And the nuggets werent even crispy right out the box
Never the right order grrrr
Super rest
Even 1 star is too much!! Today Monday March 25, 2024 I went to McDonalds with my girlfriend after having a signature crispy chicken rap and my girlfriend 2 enlightened rap crispy chicken ranch sauce also. We started feeling dizzy and bloated and later in the evening vomiting. I think the chicken was undercooked. I find that this error is not forgivable and I intend to file a complaint with the restaurant responsible for quality control of the product in question.
Awesome!! Thanks
fast
I took a sausage mc crepe and when I open it its just the crepes, no sausage....
Accurate order, fast service
I cant believe they let people sick handling our food without mask and gloves. UNBELIEVABLE!!!
McDonalds these McDonalds....
Did not receive straws and napkins in my drive-thru order. Otherwise everything was ok.
3rd time Ive been there, with every order taking forever and it always gets messed up! Transient English language speakers too, but only when a complaint is made.
During my visit, I was served in a dirty and greasy tray. At my request to change the cabaret. This was not taken into account. And the portions are not respected
Last night after leaving the hospital, I wanted to drink a good hot coffee and eat a good quick meal because it was 11:00 in the evening and this McDonalds is 24 hours, when he gave me my coffee , it was very cold. I tell him, he changes it for me, its still cold, I give it back to him and give me another one, still cold. I explain to him that when we want to drink coffee its because we want to drink it hot otherwise we would have had a cold beverage. He tells me that this coffee machine doesnt keep the coffee hot and that in the one that took it (the machine) its the one that keeps the hotter. He gave it to me after putting it in the microwave and the taste was bitter so it had been done for a long time. On the way home I had a fries, guess what, the whole meal was cold. I was with my son, it cost me $43 to eat something cold and inedible because the fries were not only cold, they were old too. Worst McDonalds Ive ever eaten in my life. I wont recommend it to anyone.
night service. 35 mins
A big 0 after 30 minutes of waiting I still hadnt ordered yet.
Forgot nugget sauce. Fries were incredibly old. And placed sideways in the bag. Jr chicken was swimming in mayo. Sprite was water because nobody changed the syrup. And couldnt even complain and get it fixed because we werent waiting another 20 minutes in drive through and d9ors were all locked. I love McDonalds normally. But holy this one was way off.
Alright
Order drive-thru service. Fast, exact order, hot food.
A little expensive for this type of food
This locations staff actually listen to your order and make an effort.
Kid-friendliness: My kids adore the kids package , especially the toys in it Food
A big no. Worst McDonalds in town
Smiley service and warm tasty food hummm
Often there are mistakes but what do you want its McDonalds and you dont drink the drink yourself, its really a minus Parking: You wont have a hard time finding one Kid-friendliness: It cant have a games room, its a gas station McDonalds, still very well done.
Serves old fries all the day long. Always mixing or missing orders.
Clean and fast service
Im a little disappointed... It took me at least 30 minutes for a MC Fleury with an extra Oreo that I didnt even have...
The gang works well and they get along well together.
What can I say? Open 24 hrs...
The service is long. Its definitely not the best food for health.
more than quick in service but one oversight out of 5 unfortunately
Je me suis presenter pour un trio,le meme que je prend habituellement et ont mas astiner que je ne pouvais pas prendre un splash avec . ont mas plutot sujeré de prendre une bouteille eau et de me donner le syrop pour le faire moi même .biensur avec un extra pour la bouteille. Jai decider daller à un autre suprise il ont pue. Apprenez à vos employés à connaitre leur menu
Nearly 1h in drive-thru a Sunday evening is not acceptable. Very inefficient and poorly operated. You cant take 20min to serve 1 customer in a fast food restaurant. Very poorly operated. The owners should consider selling it because they definitely cant run it properly.
Impeccable service but the sandwich is pitiful for $15 you dont get much and the fries are not too hot and half full disappointing
McDonalds is good
Im boycotting this junk food restaurant. Too $$$$$. Feeding 4 people. $65.
Very good for McDonalds . But the girl at the cashier was very service oriented, friendly,smiley...rarely seen in a McDonalds
Average Mcdonald great location however, quite a vibe! staff is souless
Châteauguay is spoiled in McDonald s. The staff is nice. Fairly fast service
Fast service
One of the very few McDo where you actually get whatever you ordered. Also really helps that its 24/7 since its so close to the hospital Food : 3/5
Cold meal and I ordered 2 soft drinks (pepsi) one tasted like water and the other ???????. Very disappointing for the price, I would not return there again.
I gave 10$ they put 9 on the register, they gave me the wrong drink and the ketchup sachets were covered in honey
Very slow service you come eat in evening or at night put 1-1:30 hour in mind
The worst experience ever had in a McDonalds. You order a new beef and crispy onion poutine and receive this! A piece of onion and a piece of burger Well done guys! Well done!
1/2 hour to serve 3 customers one evening at 10 p.m. at the drive-thru, just shameful
Its okay like the other McDonalds. In the evening the drive-thru is very long and they often make mistakes in the orders.
Food was very fresh
Never been in the restaurant itself but it seems like every time we order on Skip or any other food delivery this one location is always taking forever. Often thr courier is stuck at the place for 10-15 minutes. Restaurants are SUPPOSED to have the order ready before the courier arrives. It was 10:30 PM on a Saturday night, there is no excuse for being busy if that was the case. Food is usually good though I never fully pay attention to that detail.
Better and better with time, it becomes wonderfully pleasant to come here, welcoming staff!! Very good team!! Dont give up, youre fine!! :)
Super service
Abnormal wait 40 minutes in a Drive-thru. Never seen such horrible service like this.
We were missing some items and had to get angry to get what we were missing.
The owners should be ashamed They should have less McDonalds I have never seen such rotten service and the flat liquor on each visit guarantees
What a joke of a McDonalds, spent 45 min waiting in line at the drive thru to get 1 big mac trio lol worst service ever!
I was just wondering that if a Hockey team only had 2 or 3 players on the ice and it couldnt get a good result, do we have the right to treat its players as bad players or judge that team as the worst.
Im giving a 5 stars for the service with Sephora. I was looking at her working and she was all over the place. These days it is rare to see such a good worker. Keep it up, you will go far.
They have fast service and are friendly . My only constructive criticism is the following: I ordered twice on different occasions a regular size Buffalo poutine with the grilled chicken doubled. Twice, I had to go back and confirm that they forgot to make it double. They usually fix their mistakes fast and kindly once they are made aware.
Unclean dining room all the trash cans are full the dirty table receive our meal 2 sanwishes and 2 poutines everything was cold lack of cover at the service fountain for beverage plus gaseuze drink without gas
They forgot to give me a straw and the bunn on the burger war hard. Very disappointed.
Not very efficient drive through.
Slowest fast food EVER!
Very long drive-thru service
For a McDonalds 24-hour drive-thru service its not quite that... I arrived at the order at 3:35 a.m. to have a smoothie before my shift and the lady answered me quite stupidly WERE CLOSED... I answer him you are closed but you answer me and whats more it doesnt suppose to be a 24 hour service cry . I walk towards the exit empty-handed and when I get to the window she sticks her head out and sees me almost shitting .. long live the 24 hour drive-thru service we should change that to drive-thru service open from sunrise to sunset .
if you want to wait 25 minutes for 2 eggs mc muffin which arrives burnt, you are in the right place
Long waiting time... incomplete order and terrible cafe
A little lack of services
I just dont know how to rate McDonalds. Having worked there in my youth and seing how its run today, I question the decisions that have got us here. Its not fast food, its it will be ready when its ready, and good luck if we get your order right. Without sounding like Im 100, but in our day we served two counters with one kitchen staff and most nights we were only 3 to 4 guys(girls). Now its seems everyone only works their station and theyre like 10..and you cant get a coffee out in less that 5 minutes. Head Office really needs to evaluate their efficiency.
A very smiling staff who gave you very good advice for dishes / pairings Thank you very good service every visit!!
Very frustrating - got a happy meal and it was missing fries and yogurt The box itself was also not assembled properly.
GOOD
It says 24 hours a day but they close for like an hour every night during my lunch break it should indicate that it is open for only 23 hours a day not 24 hours a day that is misleading
Someone didnt want meat on their sausage egg mcmuffin, and still had to pay the full price. This, is a money scam if you ask me
Staff lacks English cashiers. Rude staff
Without more...
Perfect Parking: Perfect
Good service, nothing to complain about yet!
