Wendy's in Châteauguay
251 Boulevard d'Anjou, Châteauguay, Quebec J6J 2R4, Canada
About
At Wendy’s in Chateauguay, QC we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty, or meaty Baconator at a Wendy’s near you. See our Wendy’s Chateauguay, QC hours, get Wendy’s coupons and order online to customize your food, pay online and skip the line. Download the Wendy’s app to get Wendy’s specials and deals.
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Absolutely garbage!! This place has gotten worse and more disgusting. I used to order there because the food was decent even though the service was slow. But recently I placed an order and NOTHING I asked for was done. I ordered extra tomatoes, lettuce and pickles, mustard, mayo. The burger got to me PLAIN. The bread was actually stale and crumbled before I even touched it. Disgusting. The nuggets were still frozen inside, the chilly was missing its sauce that I ordered. When I called them, they said there’s nothing they can. They did not offer to replace the missing items; that’s all I wanted. Instead they told me to call corporate and get a refund. I ended up throwing the food away because I bit into it and it was absolutely disgusting. I wish I could give them a 0
Honestly WORST place ever. I’m never ordering there ever again. First of all, they said that on their special 2 for 4$ breakfast they only had wraps even though they also had english muffin and scone. Plus, when i asked if i could take any drink and it would be the same price they said yes. Though the total wasnt like 12$, it was 31,67$… THATS CRAZY. Their service is so slow. I waited for at least 30 mins for disgusting food. Honestly never going back there and you shouldn’t either.
Me and husband went to Wendy's, excited for the SpongeBob Crabby Patty collaboration. Wow, disappointing doesn't begin to describe how we felt. There is little to no advertisement of this cool idea in store. No imagination at all. I mean,cmon, it's freaking SpongeBob's Crabby Patty. Just looked like a regular Wendy's burger. The packaging wasn't even branded differently! It costs us $30 and it was nothing but disappointing. The only highlight of our meal was The Pineapple Under The Sea Frosty, but it came at a hefty price. Come on Wendy's, you can do so much better. Maybe the franchise needs to actually watch the SpongeBob TV series to get it right.
Horrible service today at 10am the cashier took 20 minutes to serve her friend which seemed to be a co-worker and was in no rush to serve any customers and had no care or stress to serve anyone else. We watched 3 people behind us leave (realizing our aggravation). 2 weeks in a row with terrible service from this female with attitude Never wrote a review in my life but this needs to be knows. How this girl still is employed here would be Steve hawking greatest discovery Especially with a 4 star rating which is mind boggling if they hire useless employees like this without anyone with a brain cell acknowledging
One thing I love about Montreal is the lack of chain restaurants especially when you’re on the island. However as a former suburbanite I had my fair share of wendys and Taco Bell and chik fil a etc etc etc etc etc etc etc etc etc etc. Anyways I found myself in chateauguay for some reason and we had to get dinner and I decided to visit an old friend. She was comforting and loving and had a collar that read ‘MOM.’
Clean great service i had the Breakfast baconator it was pretty good ! The potatoes are good !
Everybidy was extremely kind. The food tasted amazing and the Frosties were unexplainably delicious! The atmosphere is totally chill and it's all amazing. Really cool and legit. Definitely recommended!
Tonight, around 5pm, my girlfriend and her elder child had a miserable experience at your restaurant. The "baconator" had no bacon. My g/f paid for ice cream for dessert but asked to pick it up after she ate her meal. He gave it to her anyway. It obviously melted. I guess the plus in this is that the overflowing garbage can was missing its lid. You should be ashamed.
Today, we had a horrible experience. All we ordered was a simple small fry with nachos. Including the fact that they prepared our food really quickly, we were expecting to receive our food as soon as it was prepared. Unfortunately, we had to wait 10 minutes while staring at our food before we were served. Furthermore, the staff was absolutely desptiful. Theyre attitude was unmatched to anything we have seen before. We didnt receive a proper greeting and while we were waiting for our food, they looked at us multiple times knowing we waited for a while. This place used to be one of a kind amongst the best. Today, we have come to realize that this has changed. We will be waiting for improvement from the staffs attitude and service. Thank you. The food was good but a little soggy because of how long we waited.
Was great
Quite long services, 25 minutes before receiving your lunch. Quite mediocre in terms of services when there is no one there
Courteous service with a smile. Good food.
Food was cold, Cold fries cold burger and cold chicken wrap. Prices went up quality went down .
Please stay open. You have the best fast food burgers in town.
Young woman at the checkout super rude and liar I call before showing up to find out if the store is open she tells me yes I arrive there the restaurant is closed and its 4:33 p.m. in the afternoon gives me no more explanations and said have a good day. Extremely disappointed personally incompetent. I really hope the manager fixes his problem.. Plus I intend to be served in French next time!
Saturday night at 8:15 pm and they are closed, although it says they are open until midnight . Extremely disappointing
I go to Wendys very frequently but I will never go back there again. 8:20 p.m. Thursday August 1st I try to order at the drive-thru. The girl makes me repeat not once but 3 times what I say and in 3 times she doesnt listen to me, she repeats things that I dont say. Finally she took my order correctly after 10 minutes of waiting. I get to the window and she doesnt even look at me but she speaks to me in English. But she speaks French to the other customers. I speak to her in French why does she answer me in English? She wants to charge me but she doesnt tell me how much it costs and refuses to show me how much it costs on the machine. I tell him how much is it? She answers me in English. I tell him why you speak to me in English since I spoke French earlier. And I heard earlier that you speak French very well. She starts to laugh. I left. She was so unprofessional I will never go back there.
I hadnt had a burger for quite awhile and was glad I chose Wendys! Had a trio, with bacon and enjoyed it very much.
I went to Wendys what I didnt like was the fact that an employee made comments that were inappropriate, stupid, unprofessional, etc. on another employee. The worker said: The new one, she was so slow, she stuttered on the sentence she was supposed to say, she was so stupid, OOF!... NO employee should speak against other employees ESPECIALLY! ABOVE ALL! Not in front of customers.
Unable to follow simple, clear instructions
Wendy s Hmm, I had heard good things about this channel. We went there as a family - The Hamburger is ok, but without any personality - Fajitas are, lets say... devoid of toppings... quite dry and tasteless - Poutine... is a shame to our flagship Quebecois, look at these few red beans getting lost in a pool of cheese-zuiz... The idea is good but the result is not. - Basically There are many more interesting fast food restaurants in the region. Its not that it was bad... it was really ordinary for the price...
Great place, food is always fresh! Update 2024-06-25: Went today and was greeted with the official languages of Canada . Just wow! Exemplary customer service. Thank you. Satisfied customer
Very long using drive thru. Food was great
Ordering from the car on a Tuesday evening at 8:30 p.m., we spent almost 20 minutes with the 3 others in front of us. Customer service varies greatly depending on the employee, tonight was good but no reason given for the long wait or being told Ah sorry if it was long...nothing at all, a little weird on a Tuesday at 8:30 p.m. For once, the food was very hot, but some patties were dry.
Really uninteresting burger. I much prefer A&W
Ordered via Uber eats. The offer was two for one. However, I got one only. The food was good, however, hated to be fooled around and ripped off
Great stop. The staff were very friendly and could speak perfect English. Food was good. Come stop for a good fast meal.
The food and staff are excellent; Ive been coming here for many years, and it remains as delightful as I recall. The service is friendly, the atmosphere is wonderful, and theres ample parking available. Parking: Surrounding the restaurant, front, back, and sides, there are more than 20 parking spaces available. Wheelchair accessibility: Wheelchair access is satisfactory, with availability at both the entrance and the parking area.
My detour is obligatory to make if I am in the area. Unfortunately this channel is not yet available in Quebec. For bacon lovers!!!!
Its ok
Nobody was present to take the orders while people were waiting. This is a fast food restaurant.
One star to be able to say that Saturday evening May 4 we were planted like cellar osti in front of the cash register 2 adults a child and other customers WITHOUT being served I asked if he took orders inside, the manager jabbered an inaudible response and disappeared for another 5 minutes .. to come back and talk to me without looking at me I told her to let it go she responds mm not right ok ok ok I still wonder if she could take my order
Service was quick and the server was very pleasant.
Being served in English for the third time will do.
Cuisine: Poutine severely lacking sauce and the new wraps disappointing wraps that can be made at home in 30 seconds 2-service: the cashier seemed completely lost in her order 3- atmosphere: in terms of decor and atmosphere I saw a lot better of the room table and overflowing trash knowing that there were maybe 6 employees for 8 customers maximum
Dirty environment. Last few times that I went, I felt sick to my stomach and I think it is because it is quite dirty
Dynamic pricing!? Seriously Wendys??
I ordered via rhe Uber app and they butchered my order. Sent me burgers without any buns and arent offering any help. Dissatisfied with the service.
Good
Cold food
Unsanitary tables dirty floors dirty smell of old mop bucket and the bathroom was disgusting
There was a homeless person sleeping in the restaurant and unfortunately he smelled really bad
Amazing Service
Ordered a cheeseburger trio at the counter and got a chicken burger instead - unreal. The service is not good.
Apple and pecan lettuce was rotten it was take out. Please check the lettuce before
Never disappointed with a good baconator, served with a smile too!
The burgers are really very good! On the other hand, the childrens menu is really rikiki. Its for children under 5 years old I would say. A little disappointed about that. Kid-friendliness: Meals for children (5 years and -)
Difficult to serve in French. The dining room is always very dirty, no employees came to clean the tables the whole time we were there we had to clean our table ourselves.
It all depends on what time you go there. Unpleasant rush hour and the service is long. The employees do their best and are courteous
It was a very busy day so we had to wait a little longer than expected. But the cashier made up for it! What a lovely lady smiling and very friendly! Also clearly very good at what she does! Five stars because of her!
The food was prety good the meat was a Little too Cook or maybe it just stay to long in the stove. Service was not the best but not the worse just average service .the woman in front of me had a error on her transaction and since the cashier just trow the bill instinctively to the trash it took 10 min for the customer to get her refund That was ridiculous other Wise good food relatively cheap Price
Very good nice place awesome service and food.
Small, lets say semi-clean table, rather quick service. Spouse of Tim Horton so disturbing merger to be expected. Very good, generous meatballs. Choice to change the fry for 5 other choices. Extra free. But weekends are much slower.
Went in the drive thru ordered git rider OK but when I got to window to pay and get food another story I asked fir 1 LG drink they hand me a small when I got my food i ordered 2 hamburgers and got 2 chicken burgers instead the guys working there should go back to school as they cannot read or hear properly dummies all around not going back there again
Waited 10 minutes at the drive thru the other morning, no one available to take my order, no response at the speaker. This used to be a good location but it seems it has fallen victim to the times like so many others, used to be my go to, I m done with awful and sometimes non existent service. Whoever owns this franchise should take a look at how it s being run.
Cant tell the difference between fries and baked potatoes...
Do not speak French. Didnt give an invoice and had nothing available on the menu. The employees were stupid. Hamburger without the sauce and uncooked bread. Error in order.
May 23 12:30 p.m. trio regular ham never again the meat of quelas
Ugh! Its a replica of McDonalds! However, the service was good and the employees friendly!
Favorite fast food restaurant between all other competitors.
Fast service during busy noon hours. Food is fresh
Service in French would not be a luxury
If you want to see the most disgusting toilets in Chateauguay, this is the right place, I go there every 2-3 years, and year after year, they maintain their levels of mediocrity and dirt and above all there is no no paper
worsè
We dont understand anything, the guy at the drive-thru is mumbling to us and they forget to bring us our order. They asked us to move forward but they never came. We had to go look for it inside.
I ordered Doordash and my partner did not receive her burger. So tonight she wont eat. Bravo, your service is zero. Whats the point of ordering if you still have to go out? You hired an incompetent
Good $$
I have never seen such a dirty toilet in my life!!!!!!!
Fast service, super nice and professional employees, good food!
Great service , friendly staff
Very kind lady at the cash.
Very well served, very good food, cleanliness ok. First time, very good food. Was worth the 3 hour drive. When will Levis and Quebec be
Cashier really very friendly great service July 29 11:30 am the food very good I hope to have one in Levis or Quebec one day.great experience
I asked no bacon and yet i got bacon and left very far to come back lost 30$ for no reason lol
Fast food
Good service, good burger. No soap in toilet.
always cancels orders on ubereats last minute, you wait an hour plus for them to cancel last second.
It was Tim Hortons it was ok
Always fresh. Chile is excellent. Price quality, its very good.
Quick, efficient, AMAZING food and GREAT service. Theres this one employee I always end up having and she is wonderful at service! Next time will ask your name.
The drive-thru service is truly terrible! Never talk to customers, give the super stupid bag and close the window! And again this evening items were missing from the order!
Slow service not as usual with someone older than young girls who talk more while serving. Some young waitresses dont understand French well, and have difficulty understanding my drive-thru order.
The elderly woman who was working the cash was absolutely wonderful with my young daughter.
Usually good, but missing fries and watery chili ( soup consistency with almost nothing in it) today.
I went to get 1 hamburger to take away the young girl who served me was really very polite and kind I watched her work and she did it professionally I really liked it
Good service
Slow service and there but nothing in hamburger
Good burger
Meh
Very good for everyone I recommend it to all friends..........
It was good
One of the worst branches, food always cold and of questionable quality, employees who have no manners, extremely long waiting time. In short, absolutely nothing positive, this restaurant should be closed for good.
Fast and courteous services. Perfect burger #1 trio. I have a question about the little Chilis why here at this restaurant they are just filled to 70% of the container. Supporting photo, When you register not to throw away the waste, what do we do with it. (understand the meaning thank you)
The employees have difficulty speaking French. Otherwise its ok
Very good place, hot food and very smiling employees
Me n my friend wanted food but it said they sold out of nuggets. HOW THE HELL DO U SOLD OUT. Like it like if Popeyes ran out of chicken . Like pls
This time I was looking for a site to explain my dissatisfaction with Chili which was more of a soup For the rest Bacconator was perfect
A little dirty!! (too many employees talking, and service-wise, they have a way to go)
Food good but the interior leaves something to be desired especially the toilets, never seen a big banner like that so messy
I have been a fan of Wendys food since I was a teen. The only disappointment I had on this visit was the condition of the dining area. Every table was dirty, along with the floor. But the food was excellent as always.
best double stacks ever!! trust me order the double stack!!
Always good and now the baconator lunch! Nice!
Poor service and in English only very disappointing.
Fast and good service Good variety of food. We ordered a salad and a grilled chicken sandwich. Everything was correct.
Very poor service. Told us to go to the drive-thru when it was our turn to order, told us to go inside only to be told they didnt accept interac
Wendys is and will always be my favorite restaurant. Next door is Tim Horton. Customer service is totally unpleasant.
Love Wendys A quick and easy meal for the family.
Its a fast food restaurant. Service slow but the best darn chicken burgers of any fast food chain
Helpful staff and really good food
The chili is excellent
Great staff!
I ve always liked Wendy s menu and this place specifically it s a regular fast food place with typical service
Always fresh and great service thank you very much. Congratulations to the employees 10/10
Food ok but as for the cleanliness of the toilets and the dining room we will come back to that. need a step up in terms of health
The go to
A few order errors on occasion but mostly very good
Still the same good taste
My burger and fries were excellent
Best fast food restaurant I love it
Very delicious. I like spicy chicken sandwich and croissant for breakfast, also lanière
Service is fast.
I waited 5 minutes inside. Everyone working looks at me but no one comes to serve me 2022/10/06 at 7:20 p.m.
Quality and price
Parking: un grand parking Kid-friendliness: Il y a un menu enfant. Wheelchair accessibility: Il y a un parking
Parking: Around the building 20 next to building lot 100 shoping center Food
Very good fast service
Absolutely nothing was stocked (condiments, straws, napkins, even bathroom soap). Could barely get a salt packet! Still go to Wendys for the fries, but I should have just gone through the drive-thru Food
Try out their nachos. Cheap and delicious.
Reliable, quick, friendly and cheap.
Delicious as always
Talk to me about good, courteous and efficient service! The little lady who works the cash register in the mornings during the week is wonderful! THANKS
Stood at the counter waiting but when I was finally served, it was quick and good.
The crew there now are great... they remember to put forks and napkins which was a persistent problem since they opened many years ago... they even recognize me and remember to put ketchup even when I forge to askt! ...thanks man! (You know who you are )
Wendy has great burgers and you can change your fries to a baked potato
Great
The baconator is insane!
I recommend the potatoes and coffee from Wendys
Great spicy chicken
Nacho chilli cheese and Taco salad great!!!
Good restaurant.
One star is too bad service, arrogant manager, he really needs customer service courses
Good everyday values especially the junior burgers.
