Subway in Châteauguay

The clerk probably hadnt slept enough, between a zombie and him there was almost no difference. The food was good and the restaurant was clean.

Your employee Michel, whom I had the chance to meet in the evening around 7:00 p.m., offered me extraordinary service. 5 stars: courteous, polite, helpful and smiling. Qualities that are becoming increasingly rare these days. Well done!

Order error at all times when ordered online. This morning again. ordered 5 subs, 3 with bad bread, no sauce in 2 and bad vegetables in 1.

Unclean vegetable buffet, service only in English. Employee does everything except serve the customer in front of him

It took 35 minutes to get served and there were only 5 people in front of us

Door closed at 9:12... you just lost a customer for life for 15 minutes well done

Worst Subway in the area honestly. The day team has no idea how to manage their priorities. On a Monday lunchtime, more than 10 people online and instead of managing the rush in person and getting us through, he prioritizes their deliveries. Which I can understand, but not when its a Monday in the middle of dinner time. I waited more than 25 minutes to finally leave since I had no time left for dinner. Unfortunately, this is not the first time that I have had a similar experience at this branch and it is almost always like this. Whether it is the slowness of the service or the employees bad language among themselves or towards customers, they have no professionalism. I honestly boycott this branch after several times telling me to give them a chance, today was the last chance I gave them. If you have time to waste in a FAST food place, this is the right place for you. If youre in a hurry, going elsewhere isnt even worth it.

The place is old, the lady seemed frustrated with young people and in terms of cleanliness, it didnt inspire confidence!

My experience at the Subway restaurant was a true gastronomic revelation. As soon as I arrived, I was greeted with exquisite courtesy, demonstrating a service worthy of the most prestigious establishments. The refined and warm ambiance enveloped my senses as I prepared to enjoy a feast of exquisite flavors. The culinary delights presented to me exceeded all my expectations. Each bite was a tribute to the art of cooking, with impeccably fresh ingredients and harmonious flavor combinations. Each sandwich was a symphony of textures and tastes, creating an unforgettable taste experience. The exquisitely gracious staff ensured that my experience was impeccable from start to finish, anticipating my every need with admirable diligence. Their expertise and dedication truly added a touch of distinction to this culinary experience. In short, the Subway restaurant embodies elegance and excellence in the field of fast food. It is with immense pleasure that I recommend this establishment to all gourmets looking for an unforgettable culinary experience.

Dirty restaurant

Ive been to Subway 5 times this week and each time Ive been really pleased. The employees are courteous and prompt, the food is always good and the place is very clean, considering the high turnover during dinner. I dont understand where the bad comments come from. Bravo for good management!

The place was OK because the service with the staff was good! however, the food looked pretty old and it was very cold in the restaurant. I know people are trying to save money but I can t imagine those poor employees in the back

I love this place been coming here to eat since I was like 15 no cap

Hours are not right... they close early even if the door says open till 10 am. Kids sitting around talking all the lights on... Terrible

Very bad service, very unpleasant employees, dirty tables and restaurant. I was shocked by the attitude of using the name ALICE which helped me to increase the time towards me so I just asked her to add an ingredient. I suggest making complaints like what I did to the official subway website (customer experience) so they can hopefully put an end to this situation which is something I have never seen before. I didnt eat the sandwich prepared by the Lady (her mother is ALICE) because it was really poorly made and it didnt taste good (poorly preserved food, avocado puree placed in an unclosed container exposed to the air...) Ill be crazy if I come back to this restaurant.

The cashier is putting 15% tips without even asking a consent from the customer.. bad service

There was no salad, no Swiss cheese, they tried to make me believe that Subway had removed both from their menu... the service was poor, no smile. 0/5

Floor and table not cleaned I was overwhelmed, defective toilet..... I have been to Subway a lot in my life and this was the worst. This is the truth that has been said.

For fountain drinks it s really cheap. You pay for the drink and it just tastes like water.

The staff over charged me and threw my receipt without asking me if I wanted it. It cost me 50$ for 2 sandwiches. The staff clearly steal money.

People with big hearts manage this restaurant. Well done. The food was also excellent.

Parking: Its a bit of a challenge to get parking Food

Not a great service lets say. Bad attitude

I actually (after forever) was craving Subway. Went there, waited more than 15 min (there was just one person in front of me) the kid making sandwiches (5 pm Sept 11) literally placing each turkey slice as if stepping on eggshells and then each cheese slice like the world will wait for him to end. I left. the other kid (bedazzled) just stood around looking at what was happening and lo-key lost.

It really takes a lot for me to come on here and write a negative review, with that being said this is the worse service and dirtiest subway ever. Hire new staff! The guy tonight was absolutely ridiculous 3 people before me told him how bad the service was. Food was awful as well.

This place has horrible service, the staff was so mean and the place is so dirty

Walked in for a sub. Every sub i wanted, they were out, and it was 1pm. Ive been to better subways. I been here before, and they are always out of something early in the day

I went to the Chateauguay Subway with a $30.00 email card and they tried scanning it and it wont work I suggested that they input the card number and they said they could. This is the second time I have tried to purchase food online and it did work!!

Subway is the way

I came at 8 p.m. and the person who was working didnt come to serve me. I waited quite a long time and the door made enough noise for my arrival to be heard.

Asked for 2 subs with chicken teriyaki, dude slapped the chicken in the sandwich carelessly and when asked to actually spread the chicken out instead of leaving it all in the middle he simply poked 2 pieces as if it made a difference. We left without the subs and without paying, and the guy has the audacity to ask where were going? Im not about to pay damn near 30$ for 2 subs that I have to open up and re-make at home? Not the first time this place has terrible service laced with resentful attitude, but definitely the LAST time Im going here. If I could leave no stars I would because they honestly dont even deserve 1 star.

Very bad client service

THE WORST SUBWAY I HAVE SEEN IN MY LIFE!!!! Please Change Subway! Well, where do I start Unfriendly workers They left the mope next to the tables to eat, Really slow service, Dining table not washable, Pay for a threesome and we dont get our drinks, We try to explain the complications to the worker, they dont listen and give bad comments to my opinions, Subway which was very cold, Worker with Rudeness to Customer Bread as chewy and cold as the meat was cold, Terrible subway construction!

Ive never seen that... I myself worked in a Subway before and nothing is respected... if an agent came to make an assessment, the restaurant would surely be closed.. the tables are dirty, the staff experienced According to them, there is a serious lack of professionalism, talking about how they cant wait to leave in front of the customers and start shouting when they arrive inside the restaurant. The sandwiches are poorly made, the quantity is not respected, not to mention the safety of the food... there is a protocol for each food to be sure that it does not expire on the serving table... no drain for the marinated vegetables and everything soaks in its juice . Its getting ridiculous... we waited 32 minutes for a threesome when there were only three people in front of us. It is hopeless. An agent should come and take a look.

Dirty restaurant, bathroom there are no customers and instead of cleaning he talks on the phone and wastes his time in the back. Unable to understand a request to add meat its been painful. The other frozen meat sandwich is just as painful to make again. I talk to him and I was sure he was going to fall asleep in my face, no motivation. Speak so quietly I had to repeat it 4 times. Crime you work with clients force yourself a little. There was no manager. I want to believe in the lack of staff but there is no one to shake them up a little or something and show them how to work well...

Everything was perfect!! Afterwards it started to relax but now with the special fly larva it beats all the records s mmm Subway anjou is now 100% vegan enjoy your meal

Saturday August 27 2022 at 9:15am we were served by a young man and his service was perfect. He honestly deserves a raise. I highly recommend!

I dont go back there anymore The old lady at supper time yesterday.. she didnt serve me a smile she talks to you stupidly Im not capable of seeing people who dont smile. You dont like your job, go work in another place, poor owners who hired this woman..take a mature woman, Im with a smile, otherwise Im telling you, the world is really not going to come back, very bad choice on your part. table was dirty the floor and no one bothered to clean take an experienced woman who will help you today the service was so slow phew not strong

I liked my salad with rice.

I no longer go back to the boulevard danjou subway, he defrauded me for an order of $19.56, youre going to tell me that its not much but when you order on the subway app and you arrive to pick up your order and they answer you dsl the computer system has not been working since this morning so we are not giving you your order and we are not using your $19.56 for the order and moreover very very unsanitary the manager manager locks herself away a double turn In these restaurants this one and the one at 230 st jean Baptiste when an employee complains about the cleanliness of the place and often closes the restaurants without warning out of frustration with the customers and the staff who tell him to solve the problems incessant sanitation

Hmmmm

Its very good service and the subs are excellent as are the salads and soup.

Eat dinner

Tabarnak remove Yves from this restaurant please

Eat cold and for the price lack of stock in the submarine

Really big shit...... no warning that credit or interact does not work they prepare 4 soumarins for a family of 4 and once finished well not able to pay except cash so they threw away the 4 soumarins really rotten and poorly managed Subway food waste

Was good and tasty

Rubbish service!! Absolutely horrible!! Our sandwiches were prepared with absolutely no care. They were packaged without even closing the sandwiches properly! When we came home (literally after 2 minutes), all the dressings and the mayo were coming out and the sandwiches were absolutely a mess! I must say to the man who made our sandwiches....DONT COME TO WORK IF YOU DONT LIKE YOUR JOB! But we as a customer, deserve to be served better as we are PAYING to get this service! You are not doing any favour to us!

Well received

Like what I ate...

Worst subway ever

Grumpy employees, sandwich is all crooked because I imagine he was angry

Not too crowded and pretty good as always

Worst customer service, Yves doesnt know how to welcome customers. Very stupid and spends 15 minutes trying to charm a young woman instead of serving customers. I strongly advise against it.

Great. For children aged 8 and over. The paddling pool was not open.

Unfortunately, service is slow during peak hours...

Tsey when you are a subway and you dont know Uber or Skip....oof Good luck!

Good service, courteous staff. Price a little high for submarines.

Im from Ontario, and they wouldnt allow me to eat here despite the fact that I showed my government issued proof of ID, which is allowed via the Vaccine laws. Said I needed to show my vaccine passport QR code, but only residents of Québec can physically have the qr code.

Decent food. Staff was great this trip. Usually hit/miss w/staff

Very good, friendly and fast personal service

Subway. Its my way, or the Highway.

A cold meat sandwich that strives not to look like its photo, like a convenience store sandwich but made in front of you.... soulless food

Its good

Great service and the food is amazing!

GOOD

I asked, 15 times I want a flatbread and they understood plain white, so I left Subway leaving the employee with his white bread in his hands.

Worst experience, bad customer experience, ask for prices afterwards at the end we charge you for extras

Always fresh

Nice welcome. No heating... The whole family in winter coats

Great

mediocre is the word that comes to mind when I think of the experience I had this morning.. no potatoes no eggs... Not normal. No more Subway for me. I am now boycotting the brand.

Great place to get a good sub. Although its a fast food restaurant, its a healthy choice if you want it to be!

Dont go to the lousy service and laugh at you in your face!!!

Customer service is great all the time! Not to expensive for 2 footlongs. Great tastings subs as well. Great cookies and the fountain drink machine is my favorite by far! So many drinks to choose from

No, half of the ingredients were missing. The soup was dry. Probably lack of preparation

Fresh food, but too many new people, so even though the service is not bad, its not great at all.

Good service

Serves 3 clients before finishing my order. Wasted 10 minutes of my life.

Good submarine

Great meatball subs, I like the cookies too

Tonight was the worst service we ever had there. The two girls working were more concerned with their conversation, than promptly taking our order or getting it right. I hope the manager takes note of this complaint and makes changes. Thank you

Very expensive except for lunch specials

Great sandwiches

Good service and very good and fresh

Service to improve

So good. Could go for 1. Maybe 2 more

Price on meat was very expensive

Service a little cold but my sandwich was really good.

They didnt give me a drink when I asked, the order had to be paid, I was with my grandson

Due to the lack of management the lady serving the sandwiches was alone again, one person to run the whole store during lunch hour thats just sad

I know mistake can happen but it should always be done professionally, no need to give me the eyes and smh

Owner Mr. Lavoie really mediocre. Turn off the air conditioning in extreme heat waves to save money. Intense heat in the restaurant. The employees really seem to be cooking in front of the ovens. We went to eat elsewhere because it was stuffy... too bad. Only reason why I give at least one star is that the employees do their job. Special mention to Chantal with her contagious smile and her good service :)

Always go and takes a while for the people to serve you.

Steak or Meatball subs are great

Well served.

Too expensive

Quick services, I eat well and its good

Standardized experience, low cost lunch, decent

I went on February 23, 2017. I ordered a tuna hodgepodge salad and the employee made a mistake by putting chicken in it. The cashier immediately suggested that I make the salad from the beginning, in addition to changing the utensils. It was super nice of him and their service was impeccable despite this mistake. They are generous with their proportions. I definitely recommend it!!!

Very good. But often there is a lack of stock

Bread not fresh, employee makes the sandwich all crooked and overflowing, the employee at the cash register does not take off her gloves to handle the change and continues to make sandwiches with the same gloves...

Bad service, no smile, crookedly stocked submarine and cleanliness of the restaurant leaves much to be desired

Out of the 5 times Ive stoped to eat here Ive had 5 different employees serving me and all of them where not very good and Ill explain why. Most of them were not able to speak English and even when speaking french they didnt know most of the names of their ingredients they served on there sandwiches. Bathrooms are not kept clean, theres still piss all over the floor in the mens room from a few days ago. Floors are a bit sticky to walk on. Credit cards; no Apple Pay or Android pay accepted an no tap feature Overall: food was fresh and decently put together. Employees are badly trained, floors arent as clean as they should and not all credit cards accepted.

Very ordinary service

Its ok.

Not the cleanest Subway Ive been to.

Delicious