Pier Five Bar & Kitchen in Chatham

Exceptional service! Excellent Christmas work do!

Went there yesterday for a work Christmas do, the food was disgusting. I wasn t expecting fine dining but food I could at least eat. I had chosen from the festive menu, when I told the waiter the food wasn t good not much of a response really so quite disappointing. I had a bad stomach once I got home. My friend had a hair in her starter and a bug in her drink, got those both changed. We will definitely not be rushing back that s for sure.

Amazing atmosphere and welcoming staff especially Jack and Jami who were very polite and respectful, would 100% recommend.

We came for our Christmas work do and the service was amazing. Molly and Niamh looked after us and made sure everything ran smoothly.

Great food, great service, friendly staff

If youre looking for a fantastic spot to unwind, I highly recommend this bar! From the moment you walk in, youre greeted with a warm, inviting atmosphere that makes you feel right at home. The staff are exceptional, and I want to give a special shoutout to Jami and Jack. Jami always greets you with a smile and is incredibly attentive, making sure your glass is never empty while keeping the conversation flowing. Jack, with his friendly banter and top-notch bartending skills, always goes the extra mile to make you feel like a regular, even on your first visit. Together, they create an unforgettable experience that keeps me coming back. Whether youre in the mood for a crafted cocktail or just a cold beer, the service is always on point. Cant recommend it enough!

Good food, notably the dirty fries, though overpriced unfortunately the price seems to keep rising... The staff are the best part; old school local atmosphere with the right people working, namely Jack L

Food and drink spot on and Niamh was excellent with drink recommendations and makings feel welcome

The atmosphere is warm and welcoming, and the staff truly stand out (shout out to Jack). Whether it s a craft cocktail, a cold beer, or a kilo of wings, the service never disappoints. Highly recommend

Rally enjoyed eating out here. Received very friendly and quick service from Molly. Will definitely be coming back!

Great food and great service from Molly!

Great evening in Pier 5! Came here for birthday do and was really looked after. Morgan and Jami really helped to make a wonderful evening. Thank u so much! Food

Morgan, Jack and Jack number 2 are legends, service was sublime! 10/10 would recommend.

I have had to update (x3) my review. Went again today to check if anything changed, noticed the menu got updated, finally...the wings are finally much better! (Hooray!) Theres finally some taste, so Im happy to report on that front that its worth it. Hitting the right temperature on cooking the wings was a bit questionable, but all in all a much better variant to the last 2 times we checked in. The staff were superb, no complaints there.

This is not as good as it used to be and the food is not great half my chips were raw. It ok for a pint but is very expensive (London prices) I dont recommend eating here

Beautiful and attentive server niamh and a wonderfully friendly bar man jack. Had a brilliant birthday night . Thank you guys so so much . Food

Food was on point service was good and a lovely clean restaurant

Did not eat. Good selection of beers and polite bar person. Unfortunately tables were a little dirty and lots of empty glasses, otherwise it would have 5*

We had two wheelchair users, and it was really hard getting into the place, as only one of the doors was opened, my daughter had difficulty getting the wheelchairs in, the place was empty, but staff just watched us trying to get in without offering assistance. Thankfully three men came to our rescue and helped by opening the other side of the door when we were ready to leave. Its a shame because everything else was good.

Went with a colleague and he had the chicken wings and halloumi fries. I had the Burger and some dirty fries. Not amazing but not poor. Staff were friendly but didn t come over to our table so was hard to get anything after our original order. Was rather expensive

Must try.... wings and loaded fries! Amazing !

Louds of beer choice, nice friendly staff! Only had beer, so I cant say anything about the food! Thanks

Only had drinks with friends. Good service, friendly staff. Plenty of outdoor seating. Great location for shops

Nice beer but the food took 1hr 20 minutes to arrive. Really poor.

Very disappointed. Expensive drinks, expensive food. Small portions, more like side dishes. some cold food had to be sent back. £6.90 for a pint of IPA? This isnt Covent Garden, its Chatham.

Love love love eating at this place, the quality of food is extremely highly and you may be lucky enough to get some free entertainment on a Friday or Saturday night.

Organised my friends retirement do here. Staff couldnt have been more friendly or helpful to me. Even giving my friend a complimentary lovely dessert. Thank you again. We will be back.

Modern venue, but overpriced and noisy.

Went there yesterday evening with my children for a meal. Ordered the food and after receiving one of the items was incorrect, not a big issue as the manager changed it for correct one. Then whilst sitting and eating our food, the lady who originally served us came over and was very rude in saying children are not permitted to stay here after 9pm. Considering I only ordered our food a short time ago and said to the waitress why was this not specified at the time of ordering to be told rudely well thats how it is. The same waitress who I told got the order wrong to categorically deny I didnt make a mistake even though she clearly did. I understand mistakes can happen but the abrupt way she came over and spoke to me was shocking. The food quality also was not great, the wings ordered looked like they been heated over and over and were very dry. The only solace was the manager was a nice person. Will not be returning here in a hurry.

Food was nice however the service from staff is the worst I have ever experienced. Also check no one has started to eat the food before you as staff dont know table numbers. The main dish served on a side plate so tiny portions for the price. Service was so poor it was comical toward the end, after being brought food for other tables and having to tell the staff what was our food, they forgot the extra side of an onion ring on the burger. we ordered 2 childrens strawberry ice cream after mains to be brought brownie we advised what we ordered and the staff insisted this was ours so to save another 5 mins arguing we took it (by this time my 5 year old wanted the brownie) she then relised and took the brownie from my 5 year old once he had already started to eat it and gave it to the correct table. We then asked for another brownie to which the manager advised we would be charged for it even thought they had forced it onto our table previously. It was only when we pointed out they have gave another table a dessert which my son had already started eating that they changed their mind, they didnt take the dessert back from the other table and they then gave us an onion ring 15 mins after pudding which is the extra side then forgot. Check your food hasnt been eaten by someone else before you eat.

So came here with 2 people me and my partner had the burger and chips I did ask if I could have the mucky swine fries as a extra if I pay the extra but said I have to buy them separately when Im not going to eat the chips that come with the meal. The meat didnt smell like 100% beef the atmosphere was bad the staff too didnt really enjoy my burger and chips the burger was all bread to be honest I just wont come back here again

The burgers tasted like they were not 100% beef. Had stomach upset since eating there 2 days ago. Made me feel ill and am off sick from work. Overpriced cheap food I wouldnt feed to my dog. The staff wouldnt swap the chips for loaded fries, and the portion of mash that came with the pie was so small it looked like half a small potato had been used. Onion rings were so greasy and overcooked, they were like crisps.

I can tell that the place has new ownership/management. They have turned the place upside down. The food is horrible ,service is poor even a truck stop is not this bad. The previous menu was top notch. Please bring back the streaking pig burget and the grilled wings and not the horrible food you are serving us. I used to be proud of bringing my family and friends but not amymore. This was the last time coming to pier 5

Food was really good. I would recommend the lemon chipotle chicken wings - the sauce was glazed very nicely over the wings. Staff were all friendly and welcoming as well.

amazing customer service from Asha and Morgan, very friendly and approachable.

Went for late lunch time on a Friday and was empty but the food was good and staff were friendly.

Heard good things. Unfortunately I must of drew the short straw. Had the Henry VIII burger meal. Am still recovering from 2 days of severe food poisoning. Would not go back. Food was terrible, no service and was given a dirty glass for a bottled beer.

very nice pub ...good selection of beer

Great as always. This is our go too place for great food and great beers!

Good food and service bit pricey

Nice atmosphere, nice food and friendly bar staff

Pizza really lacked in toppings... Meatopia pic attached.

They ran out of rice on Saturday night got drinks order wrong then tried to charge for them bit of a shambles really wont be going back

Loved the burgers and loaded fries. Service was very friendly and fast. Great that you can order through the app. Family friendly and had a great view of the boats at dockside. Will definitely be going back.

Great atmosphere, a lovely chicken Caesar burger and the beer was well kept.

Chips burnt, overcooked chicken, dirty toilets with overflowing bins, expected to tip before receiving any service of which service was nothing more than someone dumping plates on a table. Massively overpriced. Only thing half decent is the drinks. Try burger king instead

Great place for a bite to eat in a good location. The burger was amazing! My only suggestion is that the chips werent that brilliant, maybe a French fry or a triple cooked chip, that would have been perfect. I would come back again

Food sat under the heat lights for over 10 mins

A must go to place for great Burgers etc. Mexican / American style.

Good beet selection. Good staff, and clean. Have eaten here plenty of times always decent food

Yummy food and drinks! Can get quite busy on Friday and Saturday evenings so be aware.

Always decent food, priced on the higher end but Ive not had a bad meal here. Great selection of beers, ciders and spirits, cocktails can be a little hit or miss, but its more of a pub. Can get a little loud at peak times, and they have a DJ on Fridays and Saturdays which if youre eating a little later can be a bit too loud.

It looked a very nice place went in just as one of the staff took the menus away then proceeded to go behind the bar and stare at us,we was confused on how to order food and still no one checked if we was OK, menu wasnt clear and worked out that you had to buy sides with your meal as it didnt come with anything this made it very expensive. Not impressed.

Great food and service!!

Dont know whats happened but on the 6 maths since our last visit the food has taken a drastic dip in quality wont be returning

lovely place great food

Long wait to be served

Awful.....family of four visited today , two margarita pizzas ordered had no cheese on! Chips cold! Chicken wings cold! Garlic cheese bread cold and had a awful garnish think it was coriander on it?! Husbands fish and chips were ok, only good thing was waiter didnt question complaints and promptly gave us a refund on our food order. Obviously wont be returning.

Great place . Really enjoyed it. Great for birthday drinks

Love the food ,Mucky swine fries to die for,in the sunshine overlooking the marina.

Good service Nice food Food

Very quiet. Good range of food and drinks. Excellent, friendly service.

Nice couple of beers with colleagues

Me and my boyfriend came here for some food. The chef was so lovely (Chef Emilija) assisting with all my dietary needs, going above and beyond to cater for this! The food was to perfection aswell as the presentation. Will definitely be going back!

Nice food and its hot. Friendly staff

Hit and miss, good music and entertainment sometimes but sometimes full of loud and obnoxious people.

I went here for a dinner with my friend and I was pleasantly surprised when the blond head chef Emma came to introduce herself and offered us special meals. Sticky pig burger and pepperoni pizza, which we have tried and I can say the food was amazing. Overall experience was great!

We ordered the chicken pizza which had 2 tiny shreds of chicken on and no cheese?! Halloumi fries also hard and disgusting. Shame.

Food pretty rubbish. Burger a little cold. Chips were alright. Beer pretty good. Wouldnt go out my way to come back.

Quick service and the food tastes amazing

Took ages to serve me, food was mid and overpriced Vegetarian options: Mid veggie options Food : 1/5 |

Good food and a great choice of drink.

Perfect setting, the pizza was incredible and the staff were attentive and friendly.

Visited here in after distillery visit Nice food good atmosphere Food

Great place for a meal in the evening if ur after burgers or loaded fries for example the loaded fries are amazing some of the best Ive ever tried but the burgers need some work the chicken rather dry but defo worth hitting up just for them mad loaded fries !!

Friendly, great customer service and fabulous mocktails.

Great staff, great atmosphere

Amazing location but lacks in a personal service feel. The outdoor area is getting a bit skanky because they haven t jet washed it for a couple of years and the outdoor furniture is getting bit worn. I had the burger which was terrible, well over cooked and dry.

I had only discovered pier 5 recently and my family and I loved the food there when we went for dinner there. The staff were so kind and brought our drinks over to us and the food was presented so well, we didn t even have to wait that long. Their wings were highly recommended and they did not disappoint! I will 100% be returning!

Disgusting, tables not cleared full of half eaten food,the seagulls were having a feast,the toilets were rank. And the bar staff seemed to be OK sitting outside smoking and drinking!

Found a hair in my food and the chef mikey always drunk at work

Their wings are fire! the place itself is a good hangout, plenty of seating inside and outside

Nice place and nice people served us,enjoyed my pint

Brilliant

Lovely food great staff and good service

A bit livelier than the other local pub, the Ship & Trades although both being to the same brewery. Theres music here, food anda good drinks choice with plenty of outdoor seating.

Great

Revised review: Ive decided to adjust my rating for this establishment due to a service issue I encountered. On a previous visit, I faced challenges with the service. Despite requesting utensils to enjoy my meal, they were not provided, and I ended up having to locate them myself. Moreover, the food menu has undergone changes since my last visit. Regrettably, the diverse and appealing array of dishes they used to offer is now notably limited. Considering these recent experiences, I find it difficult to wholeheartedly endorse this place as a recommended destination for a satisfying dining experience.

Their chicken wings are amazing!

We arrived just as the kitchen was closing and they were generous enough to keep it open to allow us for dinner. The burger was incredible and they served the best loaded fries I have ever had. Definitely recommend :)

Lovely place nice location

Awful, avoid. Went there for my daughters 16th birthday. The food was terrible and massively over priced. when the manager asked us if everything was ok, we voiced our concerns saying that the pizza was under cooked and the £22 ribs were basically cooked bones with no meat, dry with no flavour and we would like some sort of refunding, we was told well we are a business and i dont appreciate how youre speaking to me! Most of us who went had bad stomachs the next day. Dont waste your money here.

The wings were too dry, but the fries were ok

Wings menu changed at Pier Five what a disappointment! Shame really Otherwise a great venue & atmosphere Food : 3/5

Really enjoyed the food here, and the service was very speedy, but I must admit, it lacked a bit of atmosphere.

Food was dry, everything covered in chillis, no desserts, no pizzas then the pizza oven caught on fire??? Laughable honestly. Then made no effort to tell people they was out of certain foods, until waiting over 30 mins. Then said we ll you was ordering so much we couldn t tell you it was out of stock.

Food was poor - salad had wilted lettuce and the dressing was a grilled slice of lemon, garlic bread was greasy and soggy and the chicken skewers were tough. We went with a party of 17 and 5 of the 17 meal orders were incorrect, and 3 people were left without mains when they ran out of pizza dough - we had to chase up the food, as no one came to tell us. They had also run out of desserts when we tried to order. Front of house staff were helpful and friendly, but kitchen appeared to have no clue. Keep in mind we sat down at 5pm on a Saturday, so to run out of pizza and all desserts before 7pm feels like mismanagement. Overall a very poor experience and we wont be going back, at least, not for food. Avoid the food and stick to the drinks.

Bar staff was great. Friendly and knowledgeble about their beer selection (very good beer selection) Food menu deserves a shout-out for being creative and daring to be different from the sameness of every other pub in the UK. There were loads of vegetarian options. Food was great. Tasty and well presented. We had a great afternoon and wed definitivelly come back when in the area.

Not a great atmosphere but the building does lend itself to this type of experience. The food is tasty with a good drinks selection.

Nice food but service left a little to be desired

The place is really nice but the food was absolutely terrible. Everything was cold and seemed old. Nobody came to check us out. If I wasnt that hungry I wouldve send the food back but I just let it slide this time. Will definitely not come back anytime soon. Would not recommend unless you only come for a beer.

I was sceptical at first, but when I was served and had the first bit, I must say wow , great job to the Chef and the staff are courteous, will definitely be goin again

My partner and I visit pier 5 this evening and we were both extremely pleased. Great food and drinks choice. staff were very professional. Interior was well presented and generally a very nice place. We will be back and will recommend to our friends and family. A little gem in chatham. Location is great

Yummy chicken wings. Chips and vegan hotdog not so good personally (too many jalapenos). Shuffleboard available for £5 every half hour.

Really cool decor and vibe. Had a nice meal. Will come again. I was driving so had a low alcohol beer which was nice.

Lovely food. Came here for lunch today and the food was so fresh and tasty. Staff were lovely. Will definitely be back.

My burger came out pink as I like it but on the last piece I ate it was still frozen. Nothing left to complain about so will have to think long and hard before returning. Its a shame as all other times have been great

Great cocktails

Lovely atmosphere friendly staff

Very busy, vibrant place, food good, had a nice evening

Very good burgers, nice selection of beers

Nice place to eat

Paid £30 For A Bad Case of Diarrhoea Ordered two meals, both buns were cold, the chips were undercooked oven chips and to top it all off overnight was mostly spent on the toilet. Our waitress also hardly said two words to us the whole evening. Never going back.

Nice beer and quiet

Taken out Whitstable red which was the only beer i liked in there so have no reason to return.

Great food and location but wasnt too keen on ordering on mobile despite being there in person!

Decent experience Decent food Good service On problem with the order to pay website you can customise items.

Went to pier 5 for a family meal got to say the food was fantastic the service was on top form especially Charlie who looked after us very helpful and polite will definitely be going back again

What a place for burgers and chicken wings.

Service terrible and food not great will not be going back

Stopped for a quick cider.

Lovely drinks, just poor service. Food was not the best but not the worse, definitely be back for a few drinks.

Good range of beers and cocktails , good food and a great view Recently updated menu , Cajun chicken wrap is great

Best burger i had for a long time omg

great location, great atmosphere and decent food. nice selection of burgers and fries. one thing i must comment on is the cleanliness of the toilets, we have a new born and it was a delight to use their facilities to change our daughter, some things we take for granted. always a pleasure going here and theyve got a good range of beers too, oh and the staff are worth a mention cos they are polite and friendly.

I have just tried to go in to Pier 5 and they would not let me in at 10:30 when they close at 11:45 there were only 3 tables occupied what a joke. I would of thought you welcome business but obviously I am wrong. The lad who said they were closed should be sacked for turning away business.

Burgers were a bit gunky

Didnt eat there but it was busy with other people eating so may be another time, just had a quick drink. Pleasent staff member served me, plenty of room inside and outside.

Excellent food good service nice overall atmosphere.

My friends and I popped in for a pizza and I decided to have some chicken wings as well and I can legit say this is the best chicken wings I have had in the UK so far. It was amazing. The customer service was great as well and I always say great customer service makes the food taste ten times better. I will definitely go back there.

Quite expensive and limited selection. Calorie content on ALL the dishes seemed stupidly high. Food was decent enough but not sure Id go back.

Slow food service, wrong food brought out and cold chips. Wont be returning unfortunately.

Good gluten free choices, was pretty busy when we visited but service was attentive and pretty quick. Only niggle was they still had no gluten free buns for the burgers, TIP - Asda sell them and are very nearby!

Just went for a drink, quick service and reasonable prices :)

Food was great. Highly recommend the cajun chicken burger and the cajun onion rings. Unfortunately service let it down. Staff seemed young and inexperienced. Our empty plates were left on the table for over 15 minutes before my husband took them up to the bar and asked for our childrens desserts. No one checked if our food was OK either. Lack of customer service lets this restaurant down. Also two cubicles had used tampon applicators on the floor. My young daughter questioned what they were. Pretty gross.

Crikey that was a hot n spicy dinner tonight. We had mucky cow and crackling cockerall and lovely staff serving us.

Nothing really healthy on the menu and quite a few items were not available. Prices are very reasonable though.

Fine. Duck loaded chips were OK, asked for it as a main but got tiny one. Mac and cheese was so bland that I couldnt have told what it was blindfolded. Staff very nice, everything else; meh

Nice place for a quick brunch and a drink. Overlooking medway, dockyard shopping centre nearby. Plenty of parking. Friendly staff.

First time Ive been here and the staff could not have been more helpful. Great burger, finally edible gluten free bread with my burger...Ill definitely be back!

Good selection of beers. Ordered burgers at £11.95, plus fries (an extra? why?). Fries were stone cold and sent back, my burger the bacon was stone cold, didnt send back because of attitude of waiting staff lethargic, not interested, this was pm Sunday 26th June. Today 27th totally different attitude and staff.

Not that great pizza was tasteless and hot dog was tough to eat no one asked if meal was OK or asked if everything was OK

Great spot in the summer, lovely outdoor seating area over looking the marina. Food was spot on although the pizza was a little on cold side but wings and chips unreal! Drink selection is very good and they have there own lager. Excellent price point. Highly recommend this place

Amazing burgers and loaded fries sat out on waterfront

Great selection of beers on tap

Lovely atmosphere. Seating areas are nice. Staff not 100% on their face mask protocol. Greeting patrons at the entrance without a facemask and keep removing their masks to talk to each other at the bar. Wondering about health risks the way my cutlery were presented. Felt like I was about the get tetanus in a jar. Chicken was dry ....tried to eat some but was too dry and sweet potato fries were soggy. Another visit here today: staff are insensitive to customers preferences and comfort. Ordered an Aperol spritz cocktail, the description on their webpage states that the cocktail has soda in it. Now spare me but if youre making a cocktail outside going to taste delish not like someone is trying to poison you! Nor me neither my friend could swallow this medication. I politely went to the bar and explained that the drink is not drinkable as they must have mistakenly put soda water instead of sprite in the drink. The young lady confirmed that the drink is INDEED made with soda water. So I explained that we unfortunately not able to drink it as it is too bitter for consumption. She retorted by saying well we cant just refund you because you dont like your drink. I said its not that we dont like it...its too bitter to drink! She said well if you want anything else you have to pay for it and also pay for the drinks you wont drink. This is after not even having chicken on the menu because they out of stock...how do you go out of stock of chicken! They should just close tbh. I think ppl keep giving high ratings on here because the options are very limited in Gillingham/Chatham. After trying to give TETANUS in the past. Bare village mentality!

Great selection of beers, burgers werent the greatest, no chicken wings when we arrived.

Good food but choice not great. Lovely location.

We always expect so much and are always disappointed. Prices are similar to London, but the quality and service is not on par. Pizza and wings are worth trying. Burgers are bland. And dont order the root veg fries. Super small portion and ours were almost raw.

Nice place to have a drink!

Unfortunately a bad experience. Food is not freshly cooked, is reheated. Not worth at all the money I paid. Disappointing.

Great atmosphere, great serving staff.

Food is disgusting if like me you can t eat rich spicy sloppy meat dishes. They used to offer mozzarella & tomato on sourdough bread which was edible. The coronation chicken is not coronation chicken- more like a spicy chicken curry & the salt beef is ridiculously salty- has made me very ill. Very few non spicy non salty vegetarian dishes. Not everybody wants their food covered in mayonnaise & other sauces.

Very clean place and friendly staff good choice of beers. You can sit in our out plenty of seating. Menu very good many choices but we did not eat at this time just drinks. I can recommend the Thaï Lager smooth not to fizzy and good depth of flavour.

Very disappointed in the Quorn buffalo wings. Its just a couple of Quorn nuggets with a drizzle of ketchup. Do not recommend.

Nice food and good selection of beers

Loved the food and the vibe, was a bit disappointed that the burgers had run out but the hot dog I had was amazing.

One of my favourite places, always relaxed and casual vibes also friendly welcoming staff.

Was okay

Great food, great selection of beer and great location! Really cant go wrong here

Good food, not very busy. We have eaten here a couple of times.

Very tasty meal in a pleasant atmosphere, nice staff :)

Great loaded fries! Shame they were not piping hot. Only appeared to be one local beer on tap but lots of largers Overall highly recommended for the food.

Oh my goodness, those dirty fries! We tried 2 different flavours and they were honestly so amazing! Really lived upto our expectations. The burgers were a really decent size too and also in thickness! We also had a pizza which was well flavoured and again, a very decent portion size. Will definitely be returning, didnt take any pics as was far too interested in eating it all! ** update ** Went back for more and wasnt disappointed! Even rememberd to take a picture for you all

Absolutely lovely food, great customer service, nice place to chill and have a drink and food with friends and family and the view is amazing of the marina with all the beautiful boats.

It was absolutely gorgeous food, will definitely visit again.

Service isnt great, dirty plates sitting infront of us until I cleared them myself while staff were on there phones and gossiping. Chicken wings were good and came out fast, view is lovely

Amazing as always