Waggon at Hale in Chatham

179 Capstone Rd, Chatham ME5 7PP, United Kingdom

★★★★☆
(966 reviews)
Categories: Gastropub Delivery service Takeout restaurant Restaurant

About

The Waggon at Hale is an independent family-run traditional country pub situated on Capstone Road in Chatham. We are here to offer you a warm and friendly welcome whether you are looking for somewhere to have a good old pint of real ale, a glass of wine, or looking to dine on our freshly prepared food. We also have a large beer garden where your children can play in safety in the children’s play area or enjoy our small animal farm which includes pigs, goats, chickens, and rabbits as well as sage the pub dog.

Website
waggonathale.com
Address
179 Capstone Rd, Chatham ME5 7PP, United Kingdom
Plus Code
9H74+62 Chatham, United Kingdom
Time Zone
Europe/London

Business Hours

Monday
12–9 PM
Tuesday
10 AM–9 PM
Wednesday
10 AM–9 PM
Thursday
10 AM–9 PM
Friday
10 AM–10 PM
Saturday
10 AM–10 PM
Sunday
10 AM–7 PM

Services

Service options
Outdoor seating Delivery On-site services Takeaway Dine-in
Highlights
Fireplace Great tea selection Live music Live performances
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Alcohol Beer Cocktails Coffee Food Food at bar Healthy options Late-night food Small plates Spirits Vegan options Vegetarian options Wine
Dining options
Breakfast Brunch Lunch Dinner Dessert Seating
Amenities
Bar on site Toilets
Atmosphere
Casual Cosy
Crowd
Groups
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking
Pets
Dogs allowed

Photos

Reviews

4.0
★★★★☆
966 reviews

Most Mentioned

sunday lunch (40) play area (38) delivered (19) parking (16) farm animals (14) takeaway (13) pigs (9) rabbits (8) cauliflower cheese (5) landlord (5)
5 stars
478
4 stars
241
3 stars
115
2 stars
60
1 stars
72
★★★★
November 1, 2024

First time here,only had a sandwich to eat and it was nice. Place was decorated for Halloween and what a brilliant job they had done. The full menu looks good and fairly priced. Service was fast and friendly. Definitely going again.

★★★★★
October 28, 2024

This was our 1st time. Lovely atmosphere. The staff were extremely friendly and very welcoming and went above and beyond. Nothing was to much trouble. We certainly weren't rushed. Ideal place to take kids . Excellent value for money. Will definitely go again.

★★★★
October 14, 2024

We'd passed this pub many times, and said we must try it. The opportunity finally presented itself, and we dropped in on a Monday for lunch. Car parking was sufficient - there is a second car park around the side, and the option of the public car park a hundred yards away. The menu was broad, and there was a "two mains for £18" option, which we took. We followed our scampi with lemon meringue pie. The food was good. Ordering was at the bar, or using a QR code. Despite it being quiet, there was a short wait to order as the barmaid was involved in other things. The wait for the food to be brought was reasonable. Afterwards, we had a look at the small collection of animals around the outside area, which children would enjoy.

★★
October 6, 2024

Took the family for lunch here. It was extremely quiet when we arrived. I have given a 2 Star rating due to the long wait between the starter arriving and the main arriving (Over 30 minute wait from starter to main). Also when the mains arrived the food was disappointing to say the least. I don't want to be nasty but I've eaten in better places with better food for 2/3rds of the price of here. I feel this place was well overpriced and very slow considering how quiet it was when we ordered. The front of house staff were pleasant enough. But I suspect there must be issues in the kitchen for the food taking so long and not being very satisfactory for the price. We will not be coming back here again in the future.

★★★★★
August 4, 2024

Lovely food! Perfect dog friendly pub with a local like atmosphere. A few chickens, goats, pigs and baby rabbits in the garden too which was cute! Great meal. The dog enjoyed her dog friendly ice cream too

★★★★★
May 1, 2024

The food was amazing ,it came out piping hot. Chips looked a little brown but tasted really good. Special offers are on in the week which is a good money saver. My husband and I really enjoyed it. Barmaid was lovely. Will definitely be going back .

★★
March 5, 2024

As you can see from the photos , my roast beef had 3 potatoes in it for 15 pound ( quite shocked tbh ) . Half the potatoes were inedible as you can see from The photos black . Not even any potato left inside . The Yorkshire tasted like it had just been taken from the freezer and warmed under a hot lamp , still had frozen chill on bottom . And the portion size is not enough for a 15 pound meal . I won’t order again personally

★★★★★
July 28, 2022

Absolute treasure of a place. Lovely environment, with welcoming friendly bar tender. Toilets were clean. Dog friendly. Lots of choices, opted for the flavoured gin, delicious. Food was a good selection, plenty of dishes on the menu. Food was great. Outside space is the best. A big seating area, a childrens play area. And the great addition of goats, pigs, rabbits, and chickens. A lovely afternoon out in Chatham

★★★★★
Local Guide
December 19, 2024

Nice place, nice food, great atmosphere

★★★★
Local Guide
December 17, 2024

Good menu and beer

★★★★★
December 14, 2024

Good value and tasty food.

★★
November 30, 2024

Very dissapointing Sunday roast takeaway. Tough chewy beef. Frozen roast potatoes, Yorkshire and stuffing. Good job we have a dog. Total waste of £30

★★★★★
Local Guide
November 30, 2024

Did the Saturday morning visit to the Spud and eggs man in the pub car park..brilliant service .

★★★★
Local Guide
November 21, 2024

Was a bit chilly on the day we visited and where we were sat it was a bit cramped .All said and done . On the whole a nice local lunch with friends.. But ....There does seem to be an unpleasant smell,I noticed it last time we visited but this time it seemed worse ? Staff were very pleasant. With drinks we spend £20-30 pp

★★★★★
Local Guide
November 21, 2024

Proper pub,great food Ideal location,beer garden has a mini zoo of animals great for kids

★★★★★
October 21, 2024

Fantastic roast beef dinner delivered, plenty of beef,nice size plate and really hot,would order again.

October 21, 2024

I ordered a meal for 3 people for delivery. When it arrived there was 1 complete meal missing. I called the restaurant and they checked with the kitchen who claimed they had sent out all 3 meals. I assured them it was missing. The lady who answered the phone was extremely rude and hung up. One of the other meals which was steak and kidney pudding was inedible as the pudding was rock hard. The other meal a cottage pie was average. I would not order from this pub or visit their restaurant again due to their rudeness and lack of both cooking and customer service skills. Totally unacceptable.

October 21, 2024

The takeaway sunday roasts, dont even bother. The beef was like chewing rubber, I nearly broke a tooth on the potatoes they were so hard, it was tasteless, and they charge £15 for that rubbish.

★★★
October 21, 2024

Food ok but nothing more than that. Doggie smell and very cold.

★★★★★
Local Guide
October 21, 2024

An absolute beauty of a pub! Great atmosphere, friendly staff, highly recommended!!!

★★★★★
Local Guide
October 21, 2024

Mid week visit, great food. Friendly staff

★★★
Local Guide
September 21, 2024

Only went for a drink, friendly staff. Sat outside.

Local Guide
September 21, 2024

This is the the worst pub food Ive ever experienced. The food was lukewarm when served and I received one chicken skewer as the main part of my meal for £15. Ridiculous.

★★★★★
September 21, 2024

We found this absolute gem of a place to have a Sunday lunch and we definitely wasn t disappointed, our daughter played outside, made new friends and fed the animals (goats, chickens, bunnies and pigs) and then we sat and had the most beautiful Sunday lunch whilst listing live music. This place is a must visit for any living or visiting the area.

★★★★
Local Guide
September 21, 2024

Nice little pub

★★★
Local Guide
August 21, 2024

Has so much great potential, good location, plenty of parking, the farm animals and being dog friendly are the perks. They even have a dog menu which is adorable and the reason we chose to come here. Me and my partner had lunch here but the food was really bad. Spent £45 on a pub lunch for two people + some dog treats (burger, chips and coke each) which I wouldnt mind being expensive if it helps cover looking after the animals etc but the food was terrible. I couldnt eat mine. The burger bun was definitely frozen, probably after its expiry date as was very dry and crumbly and everything had zero taste. Maybe we just caught them on an off day but it put us off going back. We arent at all fussy when it comes to food but this was a let down, especially for the price.

★★★★
August 21, 2024

Ordered a ploughmans and after waiting ages, it arrived with different things on it to what should have been. The menu said gammon and we had cheap breaded ham. Was told that we almost didnt get the food as they had run out and had to go to the shop. There was also an issue where one of the staff members poured ice on my friend trying to be funny because he didnt understand something. He is disabled with a brain injury but I appreciate you may not know that. Either way, shouldnt be pouring ice over people. Despite planning to stay longer, we left after our food and went elsewhere

Local Guide
July 21, 2024

The worst food that I have eaten. The burgers were tasteless.

★★★★
July 21, 2024

The food was good!

★★★
Local Guide
July 21, 2024

Very friendly lady serving, went late afternoon/early evening so maybe understandable the atmosphere was a bit odd inside. I thought the drinks were expensive, friend ordered nachos and was really disappointed in the quality and quantity. Plenty of seating, play area and animals looked good for young kids but not the nicest setting. Was ok but not somewhere Id hurry back to

★★
July 21, 2024

Visited for a Sunday lunch with a friend food was warm meat was cold potatoes were disgusting as long as were not Ill wont be visiting here again

July 21, 2024

Ordered £72 of food Delivery turned up I was handed a carrier bag that when opened I discovered all the boxes had split and there was now a bag of gravy potatoes veg and lemon meringue all mixed up Called the wagon to be told Yeah what do you want us to do about it Avoid avoid avoid avoid

June 21, 2024

Probably the worst meal out we have ever had as a family. 50 minute wait to get Pizza with no tomato sauce, adult pesto pasta that wouldn t feed a child, microwaved lasagne, over cooked chicken strips and chips, undercooked garlic bread (not even sure that made it into the oven), dirty lettuce on burger which was served with 7 over cooked chips. Forgot a portion of chips which came out after we had finished eating and staff were specifically told make it a small portion . To top that all off, a dog walked OUT of the kitchen after we had finished eating. Totally ruined my birthday meal. UNHYGIENIC and you need a new chef. Will never eat here again.

★★★★★
Local Guide
June 21, 2024

Took my little puppy Buddy here today. Dog friendly pub. With a dog menu. Even serving doggy ice cream, and doggy beer. Will defo be returning

★★★★★
May 21, 2024

Been coming to this pub for around 8 years now have gone more frequently the past 4/5 years with family. Had my Aunts wake there yesterday as we always took her there. Staff couldn t be more accommodating and Freindly. Have are here many times great food and the buffet done yesterday was amazing couldn t believe how much you got for the price! Since Emma and her family took over in my opinion it s better than it was before. Kelly has been a bar staff for as long as I can remember there and she s always been spot on everytime. Great atmosphere! Kid-friendliness: Lovely outdoor area for children to play aswell as the animals Wheelchair accessibility: My auntys wheelchair was always able to come in and out of the pub lots of space

★★★
Local Guide
May 21, 2024

Not sure what happened with our food as it was just warm if not towards cold but overall, felt welcome and a nice helpful bar person. Prices are fair and parking is plenty, maybe just an off day there for the communication between servers and kitchen. Food

May 21, 2024

Absolutely awful. Best part was the waitress. We questioned the food and was told we cant talk to the manager as busy. Flaming awful wont ever go back. This is supposed to be a chicken and ham pie

May 21, 2024

Well what can I say looking forward to a nice meal out with the other half n it turned out to b highly dissopointing. Place looked a lil grubby in places. Ordered starters came out tacos swimming in a oily juice then ordered pie (chicken n ham), it was like 4 bits of chicken the minutist ham all swimming in what was like a tin of flavourless soup with a rubbery bit inside ( god knows what it was) Told staff n there was nothing they could do, manager was to busy to even talk to us and didnt want to know just basically said tough u have to pay. Disgusting managerial skills as manager couldnt care less. Wont b going here again waste of money

May 21, 2024

Dont bother with going to this so called restaurant... they say they have animal, they had 1 chicken and a pig that was in a disgusting state the RSPCA should be called on them, full of drinkers and not a family pub at all, the service was non existent only worried about the takeaway orders half the meals never arrived some not at all the kids pizza was a bread role with a cheese topping and arrive after everyone had finished there meal, complained and they did not care, drinks never turned up only intreated in trying to play UB40 on there phones for the drunks at the bar, I dont believe they have a music lisance so need to be reported for this too. This place should be shut down dirty and not family friendly at all.

May 21, 2024

Just been for a roast dinner with my partner we spent £42 and it was absolutely disgusting I would not recommend at all the food is awful the roast potatoes are not roast they are boiled well barely cooked! The chicken tasted as though it had gone of a been re heated 4 days later I am absolutely appalled at the experience I had DO NOT EAT HERE!!!!!

★★★★★
May 21, 2024

Hard to believe this nice pub is only 5 mins away from the hell hole known as Gillingham.

★★
Local Guide
May 21, 2024

We waited a long timecto be seen when we went in ,i appreciate they were busy but we had booked a table ,once we were served we were told where our table was It was a while before we were given menus Once we ordered We waited 1 1/2 hours before we got our food there was plenty of food going past us out into the garden Whe our food finally arrived what my son and his girlfriend got was hardly enough to feed a child We wont be going again sorry very disapointed Really not worth the money Parking: Very limited parking we parked on the road

★★★★★
Local Guide
April 21, 2024

First time eating here. The food was lovely and the staff were very attentive. Great food, good prices, and lots going on. Animals in the back of the pub in the garden kept the kids busy.

★★★★★
April 21, 2024

Gorgeous meal today with my husband and daughter. First time we had been and very last minute, but very pleased we did! We had the chicken satay skewers on the specials board and the chicken was so tender and the sauce was delicious. Friendly staff too! Will definitely be going back - thank you!

★★★★★
Local Guide
April 21, 2024

First visit and felt comfortable and relaxed. Good food. Hope to come back.

★★★★★
April 21, 2024

Lovely dinner delivered. Plenty of meat and potato

March 21, 2024

Very poor service, food very expensive for what you got. Was nice to be able to take our dog and the farm part was nice. But I won t be eating there again!

★★★
Local Guide
March 21, 2024

Food was nice but seemed a little dirty and could do with a clean.

★★★★★
Local Guide
March 21, 2024

Food well cooked . Nice log fire to sit by and you can take your dogs .

★★
Local Guide
March 21, 2024

Freezing cold at lunchtime. Steak and kidney pudding so over cooked that it crumbled to dust when I finally broke through. Everything felt tacky and not properly cleaned.

★★★
Local Guide
February 21, 2024

Food OK but took ages to arrive. They do say it takes a while but over a 30 minutes wait for 2 cottage pies is a excessive IMHO

Local Guide
February 21, 2024

Overall a poor experience here today. Waited forever for a couple sandwiches and a pizza. Chips were oily, milkshake was not particularly cold milk with banana nesquik topped with cream (folks, that s just flavoured milk, not a milkshake, where s the ice cream?); we bought feed for the animals, no sign saying not to feed the pig and it bit my 7-year old who ended up in tears with a swollen finger. Manager was apologetic enough, but still doesn t resolve the issue. This pub has a lot of potential, it s a beautiful old building, but it s run down, dirty, and kitted out with like 90s diner style furniture. I don t plan on returning.

Local Guide
February 21, 2024

Chips were undercooked, they were inedible. The vegan burger was dry and not because of the vegan patty but because it had mo sauce or even the tomato that was specifically mentioned in the burger meal. I paid £3 for coleslaw that was basically a bowl of milk. It was disgusting. Food : 1/5

★★★★★
February 21, 2024

Nice pub to take the kids to as they got an outdoor play area and a few animals that you can buy a bag of food from the bar so you can feed them . We went at lunchtime and it was quite busy but the food was delicious and the staff was very friendly. Vegetarian options: Good selection of vegetarian and vegan foods Parking: Parking at the front of the pub but extra parking spaces round the back .

★★★★
January 21, 2024

Lovely venue, good breakfast, good price

★★★★★
Local Guide
December 21, 2023

Always great home cooked food at reasonable prices

★★★★★
December 21, 2023

We had a Christmas meal for 10 people on 10th December. Brilliant service and food. Its our go to place. Parking: Always parking at the back. So convenient!

★★★★★
December 21, 2023

Always have an amazing time here - but thank you so much for a great belated Christmas party - and thank you for being so accommodating

★★★★★
December 21, 2023

We had a great Christmas party here, all the staff are friendly and accommodating! I will definitely be visiting again!

★★
December 21, 2023

Food not even warm for half the party. Vegetarian options: Poor and cold as was most of the meat dishes

★★★
December 21, 2023

We went here yesterday (12th Jan), nicely decorated pub, small inside, but can see its more of a summer pub for families, as it has big outside space and small farm animals. How ever this is all nice and well, how ever this meal for 6 of us came to nearly £200, and has to be said, the platters, nachos and chicken select platters are not worth the price these are marked up as, and to charge for additional toppings on the chill, is a joke as the costing is to much even in a recession, as for the chicken platter, it arrived brunt, chicken wings, had been reheated and still way to over priced, I had chicken as the Amin course couldnt eat it, do not eat any chicken dishes they are over cooked and to dry, how ever it wasnt all bad highly recommend the stakes and burgers, also pie, as these meals came out with not family complaints, just that the mash was frozen glupey consistency, chips you can go wrong via chips, me personally would not eat here again, but some of my family enjoyed there meals, Ill leave this review, for you to decide. The waitress Tallier was a delightful young lady, who was very accommodating. Vegetarian options: None of us was Vegan, so we didnt have any of the vegan options Parking: OK got parking had no problems

★★★★★
December 21, 2023

Great food, service and atmosphere on a cold midweek lunchtime

★★★★★
December 21, 2023

thoroughly enjoyed our meal and drinks. Just the job. See you again soon.

★★★★★
Local Guide
December 21, 2023

Lovely food as always and some fantastic offers, like 2 for 1, on many options through the week from fajitas to pizzas. Good selection of beers and ciders as well as gins and spirits Play park in the garden with tables for drinks and food as well as animals like goats, chickens and pigs. The pub its self is comfy with various seating options covering high stools and tables to comfy armchairs and big padded benches with tables. There is also a nice cosy fireplace thats lit very regularly. What more could you want from a pub/restaurant

★★★★★
December 21, 2023

Just had a really lovely breakfast here, clean throughout and friendly staff. Such good value for money too, great quality food and good portion sizes. I m a big fan of a breakfast wrap and this was without a doubt the best I ve ever had, highly recommend I think this will become a regular weekend treat for us!

★★★★★
December 21, 2023

Parking: Plenty of parking Kid-friendliness: Family pub Wheelchair accessibility: Easy access

★★★★★
December 21, 2023

Had a lovely meal with my husband this evening. Really nice staff and food was great ! Thank you

★★★★
Local Guide
December 21, 2023

Nice food and good service but not what you would call cheap.

★★★★★
December 21, 2023

Always love a roast from here,so yum yum!thankyou! xx

★★★★★
December 21, 2023

Very welcoming staff. Absolutely the best picking pots ! Well done guys. We will definitely be coming back.

★★★★
Local Guide
December 21, 2023

Good food at a reasonable price. Will go back

★★★★
Local Guide
December 21, 2023

We popped in for a Sunday lunch pint, its a nice place although a little warm inside for us so we went and sat with the goats which our little dog loved as they kept coming over to us and really didnt mind the woofer. We keep saying we will have to visit more often as we have eaten here before and the food has been pretty good.

★★★★★
Local Guide
December 21, 2023

Great pub, lovely beer and great outdoor area

★★★★
Local Guide
December 21, 2023

Typical Gastro pub . Good food , drink selection , Friendly .worth a night out .

★★★★★
Local Guide
December 21, 2023

A really nice pub, dog friendly, child friendly, great service, friendly staff, lovely food. Well worth a visit.

★★★
Local Guide
December 21, 2023

Havent been for a while , nice enough, portion for cauliflower curry was small two bits of cauliflower. But saying that it was delicious but worth over £10. No it was not . Lady was nice who brought food over .

★★★★
December 21, 2023

Good food,home made so there is a wait,small animal area,rabbits etc Vegetarian options: Options on menu Kid-friendliness: Child menu and good play area Wheelchair accessibility: Slope to back door so easy entrance

December 21, 2023

Had hair in my starter and main Sunday lunch so much garlic in it best thing was the carrots cooked to perfection. Chicken dry pork dry beef tough my partner had hole garlic bulb in his dinner not nice. Dont recommend it at all

★★★★★
December 21, 2023

A party of 6 of us all enjoyed the food, the lady who served us was friendly and helpful in selecting food for someone with allergies including swapping ingredients; main course, pudding and drink came to £25 per head, so excellent value for money.

Local Guide
December 21, 2023

Very poor food . Belly pork to tough to cut .sent it back . The chicken Kiev special was cold. Waited 15. 20 minutes for food to arrive . I was offered more food from the menu ,but was already put off and didnt want to wait any longer. (No refund offered) Should have gone Ash tree its cheap and you know what your paying for . Just a quick bite to eat .

★★★★★
Local Guide
December 21, 2023

Booked party going on so was busy and takes werent cleared. Sat outside though and apart from the smell of the animals, it was lovely.

★★★★
Local Guide
December 21, 2023

Really helpful with the large group at the Easter weekend, again!

★★★★★
December 21, 2023

There is food and drinks but no music, why is this? Atmosphere? I had burger, yum

★★★★★
December 21, 2023

Breakfast always a pleasure here.

★★★★
December 21, 2023

Nice family birthday meal. Good food, friendly and accommodating staff.

★★★★★
December 21, 2023

Very friendly

★★★★★
Local Guide
December 21, 2023

The Waggon at Hale is a fantastic little pub with a great atmosphere. The owners and staff are friendly and attentive, and the food is delicious and reasonably priced. The beer garden is a lovely place to relax. Keep in mind that it can get busy, but it adds to the charm of the pub. Overall, its definitely worth a visit.

★★★★★
December 21, 2023

Gorgeous food! Reasonably priced. Nice garden area with play area and animals which my kids loved! 100% would recommend to anyone passing.

December 21, 2023

Waited over an hour 15 mins for two adult mains then a further half hour for two children s meals, was told 5 mins every time I asked and continued to wait another 30 mins. Would leave a 1 star review if I could. Avoid if your hungry

December 21, 2023

AWFUL SERVICE!!!! HOUR AND HALF WAIT FOR FOOD!!! Terrible service, waited over an hour and a half for 2 mains and 2 kids meals. Food was poor quality and staff just kept saying 5 more minutes . Will not be going back.

December 21, 2023

It s the first time I ve ever been here and I wouldn t go again We had a Sunday roast and tbh it was awful and a hard one to swallow considering how much it cost, I think it was £17 each, totally over priced Thank god for gravy because I could have choked on the chicken it was that dry, Yorkshire s looked like microwaved aunt Bessie s, definitely not made on site The potatoes looked and tasted like they were cooked days ago and just warmed up, they were pale, dry an mushy Our waitress was really nice and friendly which is a plus but a particular bar lady looked like pure misery as soon as we walked in the door

★★
Local Guide
December 21, 2023

Went Sunday and have to say the Lasagna was dripping with orange fat, too much cheese to the point it was inedible. The pie was top notch as was the children s meal. Inside was clean and tidy but outside the slide couldn t be used as it has so much sap on it so wasn t fit for purpose but a good clean up is all it needs. Lovely to see the animals that looked healthy and well looked after.

★★★★★
Local Guide
December 21, 2023

Love this place just far enough away from town

★★★★
Local Guide
December 21, 2023

Great pub, great service and furry face friendly

★★★★★
Local Guide
December 21, 2023

Love love love... Called in after work had a lovely meal relaxing drink service was fantastic All served with a smile Food : 5/5

★★★
Local Guide
December 21, 2023

To be truthful, this pub was better years ago. I dont think its a gastropub at all. The food just isnt up to gastro pub standard. Ive been twice in the last few months whilst visiting family in Kent and both times Ive not been impressed.

★★★★★
Local Guide
December 21, 2023

Visit after work for a relaxing drink with the husband.

★★★★★
Local Guide
December 21, 2023

Clean, child friendly with Animals out the back with play area for children, food is excellent, staff are helpful and prices are good.

★★★★★
December 21, 2023

Order a mixed roast for delivery the potatoes was dry there was no lamb and the chicken and grammed has a funny taste to it was a lot of money for 1 roast could of went to a cafe had it cheaper for what it is waste of money really didn t eat it

December 21, 2023

We came for a rare lunch out and were sorely disappointed. We booked a table and a highchair for our toddler and we arrived and the highchair wasnt there. This wasnt a big deal, we just asked for one. The one they provided was filthy and the table attachment was scraped and unusable. The staff watched us get wipes out to clean it and didnt offer to clean the highchair or get another one. We ordered a couple of starters which were great- came out quickly and were nice and hot. However, they put the hot plates right in front of our toddler and we had to swiftly move them away. We ordered two Sunday dinners and a Mac and cheese for the toddler. The Mac and cheese came out in a scolding hot bowl and we had to wait a long time for it to cool down enough, meanwhile our toddler got increasingly upset that he couldnt have any. I had the gammon Sunday lunch and the gammon was dry and chewy, the veg was really floppy and tasteless, the stuffing was really tiny, but was flavourful. The Yorkshire pudding was reminiscent of frozen Yorkshire puddings you can get in the supermarket. My partner had the lamb shank and it was burnt on the top and another customer chipped their tooth on the lamb shank. My partner then paid and was charged £20 more than the bill, which we discovered when checking the bank statement. We were told to come back and get the money back in cash. Absolutely not. Overall, the staff need to be more proactive and thoughtful - Ive worked in cafés and always knew to keep hot things away from children and to clean the highchairs properly. There was a lot of standing around and chatting, which is fine if everything was clean and everyone was happy, but that was not the case. The food was poor - Id suggest making the menu smaller and offering fewer good quality meals than lots of mediocre meals.

★★★★★
December 21, 2023

Really like this place, cut above the rest in Chatham. Food and cocktails lovely!

★★★★
Local Guide
December 21, 2023

Picked here as a last minute choice, now it will be on our regular list. Got stuck in traffic and lost our slot at our normal place, and tried to find a dog friendly place to eat at. Found this place and gave them a call. They booked us in quickly and easily and we found it with no problems. Staff - The staff are friendly and helpful, never had to wait long to be served and nothing was too much trouble. Food- Well this was a lovely treat the food was cooked fresh and was hot and delicious, they even served my mums dog a little meal, lovely touch. Surrounding, the place is clean and well kept. We will be visiting again, excellent menu and lovely food.

★★★★★
Local Guide
December 21, 2023

Great pub to go with kids, beer garden, play area for the kids and the animals are a great entertainment. Food was ok too and not expensive at all. We will be back!!

★★★
Local Guide
December 21, 2023

Possibly the most bland unappealing roast dinner ever. The potatoes weren t roast potatoes veg bland and very little of it. A tiny stuffing ball frozen Yorkshire and tasteless gravy. Will not be returning for the food although the band in the garden was good. Kid-friendliness: Ok play area and a few animals

December 21, 2023

I ve been to Waggon at Hale on a few occasions and have been impressed with their food, so I recommend this place for lunch with some work colleagues. However, on this occasion the food wasn t very nice and up to the standards it has been on previous visits. Some of the order was wrong, Fajitas came out charcoal and was very overcooked, pizza was cold and undercooked, chickpeas curry contained no chickpeas. We did address this and 10% was taken off the bill. Hopefully it was just an off day and the food will be the usual standards should we come back for another visit.

★★★★
December 21, 2023

One member off staff was very helpful the Rest was very much talking between themselves not interested high chairs was filthy

★★★★★
December 21, 2023

Visited today with a friend and the kids. We had the pizza and my daughter had spag bol. They were great finding out allergens as she has a dairy allergy. Pizza were better than any pizza shop Ive been to. They were delicious. We then had cookie dough and brownie and my daughter vegan ice cream. All were so good. They have a lovely play area for kids aswell. Definitely be coming again. Dietary restrictions: My daughter has a dairy allergy and had enough variety for her. Kid-friendliness: Fantastic pub for kids

★★★
December 21, 2023

Waited nearly an hour for what was a very basic food order. Struggled to pour a decent pint. Which is a shame as the food was nice

December 21, 2023

Last minute booking, so so loud food was horrible beef was dry gammon was gray and the steak and kidney pie the pastry not cooked and the filling was just tinned beef. Never again. The food used to be nice but no no no no no no starters were OK.

★★★★
December 21, 2023

Good food nice cold beer and small animals to keep the youngsters amused. Very enjoyable place on a Saturday afternoon. Parking: For a Saturday I was surprised at how many parking spaces there were, I expected to struggle to park.

★★★★★
Local Guide
December 21, 2023

A great roast meal , staff very friendly and helpful great place to take children

★★★★★
Local Guide
December 21, 2023

Great good staff very helpful but a little slow on the service

★★★★
December 21, 2023

There was no service we had to go up to the bar ask were our food was over hour for our food Dessert we still waited over a hour still no service went to the bar 2 times to see were it was when it come out the brownie was burn couldnt eat it it was so hard

★★★
December 21, 2023

We used to go here quite a bit before lockdown. Didnt mind paying a bit extra for pub grub as it was always that much better than other pubs in the area. The hunters chicken was amazing , huge portions and lovely chips which were some of the best Ive had. Also, the roasts were spot on. Now the meals are over priced and mediocre. Chicken dry, fries OK. Smaller pint coke glasses. Just a lot of little things that add up.

★★★★★
Local Guide
December 21, 2023

Havent been here for years but came to a wake today. Staff were lovely, food great and very relaxed atmosphere. Would definitely go again.

★★★★★
Local Guide
December 21, 2023

We went here for some food and its the first time Ive been to The Wagon for about 10 years! There were amazing Halloween decorations everywhere which really brightened the place up. And the food was excellent and reasonably priced. Well definitely be coming back!

★★★★★
December 21, 2023

What a gem, we ordered from the Uber eats app for home delivery, and we went for the meat feast and pepperoni pizzas which were absolutely delicious, plenty of toppings and even better it was buy one get one free so for a family of 4 it cost £26 for four pizzas. We ordered some sides as we didnt realise how big the pizzas were , we didnt really need the sides but the chips and onion rings were both tasty and good sized portions. Will definitely order again from the wagon at hale and will definitely pay them a visit. Thank you

★★★★
December 21, 2023

Very friendly

★★
Local Guide
December 21, 2023

Didnt get to try food, walked out after what looked like 1 person serving in no particular order :(

★★★★★
Local Guide
December 21, 2023

We have recently moved to the area and found this amazing family run pub.. our son loves all the animals and the park. We have had lots of lovely food here. To top it off we went to the Halloween Party today and its was amazing! So much for the children to take part in! Pumpkin Carving, Face painting, games, dancing and much more! Great atmosphere for all! Children and adults!! Thankyou so much and we can not wait to attend many more events! We love it here! Kid-friendliness: Park and Animals to entertain the children!

★★★★★
December 21, 2023

Very nice menu nothing unusual but tasty and nicely presented. Pleasant atmosphere and lady serving was very welcoming and friendly. Would certainly return.

★★★★★
Local Guide
December 21, 2023

No negative comments at all. Lots of praise. Staff excellent customer service, atmosphere perfect, food excellent with compliments to the Chef. Highly recommended. Will not disappoint. Parking: Parking is good

★★★★★
Local Guide
December 21, 2023

Beautiful food and staff are so kind lovely fire place too very friendly pub

★★★★
Local Guide
December 21, 2023

Sunday breakfast at the Waggon at Hale was unexpectedly good. Sorry about the photo! I couldnt help myself and tucked into my food before I gave any thought to writing a review. Whoops! Among other breakfast choices, theres a standard Waggon cooked breakfast for £8 and a larger version, the Ultimate, for £11. Both come with lashings of tea and coffee plus toast, all included in the price. I chose the Ultimate and Im surprised that I finished it. The Waggon includes sausages, bacon, 2 eggs, mushrooms, beans, grilled tomato and a couple of hash browns. The ultimate swaps the hash browns for 3 slices of black pudding and huge portion of bubble & squeak! It made for quite a pile! The bubble & squeak is clearly home made. Whilst it lacked the outer crispiness that I long for in a great, fried bubble, it was properly made with decent potatoes and greens. The sausages were decent and the bacon remained juicy. No shoe leather bacon on your cooked breakfast here, thank goodness. Its just a shame that the egg yolks werent runny, but thats me finding criticism where there should perhaps be none. Everyone agreed that the food was super, but the Ultimate was a little too big and thatll be a very rare comment from me! Accounting for portion size, quality and the price-included tea, coffee and toast, this is one of the best value breakfast locations in all of Medway. As a family run pub, one might expect their service to be genuinely friendly. Im happy to report that it was, so thats another tick in the box for the Waggon at Hale. The pub is easy to find and has a small car park of its own. Parking is a little tight to the front, but overspill parking is available to the rear of the property. From the outside, the building looks like an old Tudor house. Its just a shame that its less characterful inside. That said, it is clean, tidy and functional. Well return for Sunday breakfast in the future. Ill just be sure to fast for a day before we do :-)

Local Guide
December 21, 2022

Was the worst pub visit we have ever made. Attended as a family for an after gathering for a function. Food was ordered, the starters didnt arrive for over 40mins and then an interminable wait for our mains which were incorrect, overcooked and a lot left as we simply couldnt eat it. The food took so long to arrive that most of the after gathering party had left before we got our mains. When questioning the order, we were told that we were wrong (we know what we ordered- one as standard ultimate burger meal had been ordered and a second the same but asking if the bacon could be omitted) both meals came minus the bacon. The cod was severely overcooked and greasy, a large part was inedible, as were the portion of extra onion rings, which are my daughters favourite, she tried one and could not eat the rest. Really disappointing as wed spent over £80 for the food and a drink each (3 of us) (2 extra drinks during the wait for the mains) Tried using the toilets, was advised one had no toilet seat and the other was dire by the lady exiting it. Upon looking the floor was filthy and wet all over and unsuitable for myself as I am disabled and it would not have been safe. We heard others in the party complain, but simply had lost the will to do anything by the time the food arrived as we were at the point of walking out and telling them to cancel the remainder of the order. Also the staff were bringing food out and asking who had ordered calamari for instance, 3 people on different tables would respond and wed then ask which table was it for?..the staff member said she didnt know and had to go back to check. This happened many times with different dishes. Very disorganised and a totally disappointing visit and we will not be returning.

★★★★★
December 21, 2022

Great food how ever, check the bar before you buy anything as there are deals to be had but only at the bar and not when you use the app weirdly...

★★★★
Local Guide
December 21, 2022

Havent been to this pub in ages and i was absolutely delighted i did. The ambience of the place was lovely. The seating inside was comfortable. Our lunch was lovely also. Staff were friendly and helpful. Hope others will pop into this delightful pub

★★★★
Local Guide
December 21, 2022

Excellent service from Kelly thanks .

★★★★
Local Guide
December 21, 2022

Lovely outside area for the kids with animals and a small park

★★★★★
Local Guide
December 21, 2022

Banging

★★★★★
Local Guide
December 21, 2022

Great food go again

★★★★★
Local Guide
December 21, 2022

What a lovely pub, barmaid was welcoming it was clean and light inside and outside was well kept. Lived in the area for 25+ years and never been before or new they had farm animals here. Amazing 5* review will definitely be revisiting for a meal.

★★★★
Local Guide
December 21, 2022

Lunch in the beer garden, very nice indeed

★★★★★
December 21, 2022

Lovely place, brilliant food, brilliant service, staff are friendly and polite. My favourite eatery!

★★★
December 21, 2022

Was looking forward to dining here as a friend had recommended it. I had looked at the menu on their website and we chose 2 meals from the 2 for £15 section. I was greeted by a friendly barmaid, and was told that the lasagna was no longer included in the deal; but she checked with the manager and he honoured the website deal! So it might be good to check by phone if there are any changes not reflected on-line! They said they would bring our drinks to our table and promptly forgot! Had to queue again to remind them! She did apologise later! My husband had the sausage and mash and thoroughly enjoyed it, unfortunately my lasagna was very disappointing! It was over cooked and chewy, the garlic bread was dry, the salad limp and the sweet potato fries a little over done! The place is nicely decorated but our table was a bit sticky! It was also very noisey!! We finished our drinks outside and you can see that they have made a great effort with the petting zoo and play equipment for the kids! There did seem that there was a lack luster feeling to the rest of the space ~ broken and dirty looking chairs, half dead potted plants, unsightly, dangerous looking wiring hanging out of a window, food on the tables, benches and floor and the music was a tad too loud! The kids seemed to be having a great time running around, squealing and shouting, so if its a quiet drink out you want then this is probably not the place for you! When we left, I had difficulty getting out of the car park due to someone parking in the zoned off area!! Generally, this is a sweet pub with friendly staff that do their best to sort the mistakes! It was very busy, (so they must be doing something right!) so I feel that maybe an extra bar staff would help make things flow better. A good tidy and clean in the garden and a review of some of the dishes on offer would go a long way to deserving the gastro label they have given themselves! A place with great potential ~ just missing that je ne sais quoi!

★★★★
Local Guide
December 21, 2022

Lovely food friendly staff and reasonably priced. Would go again

★★★★★
Local Guide
December 21, 2022

Had a lovely lunch here ,while the sun was out in the garden today. Petted the goats and pig . Had smaller portions of the salads which were worth the £6 each. Pannini was great too, enjoyed calamari and a birthday treat of baileys martini all so nice . Served by a pleasant lady who had been a bit busy where the sun had been out, so maybe plan for extra staff on nice weather days but defo be back as great food and timely food .

★★★★
Local Guide
December 21, 2022

Good place for kids and food ok Kid-friendliness: Great for kids

★★★★★
Local Guide
December 21, 2022

Had a late Saturday lunch. Excellent service at the bar with advice on G&T offer (lemon sherbet, very nice too!) and friendly conversation. Very tasty food! Deep fried halloumi, chips & mushy peas for Hubby and jacket potato with smoky 3 bean chilli and salad, very tasty indeed! Friendly atmosphere, nice surroundings and lovely people. We will be back!

★★★★★
Local Guide
December 21, 2022

Great food, great staff, very relaxed and friendly

★★★★★
Local Guide
December 21, 2022

Good service and meals with the goats looking at us!

★★★★
Local Guide
December 21, 2022

Lovely pub good beer space for kids outside and animals to amuse the kids too.

★★★★★
December 21, 2022

Good food

★★★★★
Local Guide
December 21, 2022

Amazing breakfast again today at the wagon , quality of food exceptional , staff so friendly and helpful 10/10

December 21, 2022

Absolutely appalling. Nachos were thrown on plate. Steak was cold. Could ve got a better burger from McDonald s. Service was not existent. When asked how food was we very politely said how bad it was and they refused to deduct anything even though half the food was left. Would not return ever again.

Local Guide
December 21, 2022

Bad food, poor service, refused any discount despite our complaints. We tried to complain during service but the staff were so busy we couldn t get anyones attention. Steaks were cold! 2 steaks and a bottle of wine for £25, wine didn t arrive until we went and got it. Nachos were a mess. Portions are also pretty small for a pub. Was so hot we asked for the ceiling fans to be told they didn t work, but the windows would be opened. Nobody opened the windows so we had to sort it ourselves. Certainly won t be getting a return visit.

★★★★
Local Guide
December 21, 2022

Havent been here in quite a few years, i understand its changed ownership in that time and i have to say they have done wonders with it, the food was very nice and a big portion considering it was so reasonably priced.

★★★★★
December 21, 2022

Friendly staff, good menu, good prices, plenty of parking, large play area for children, small zoo.

★★★★★
Local Guide
December 21, 2022

Had an amazing breakfast here in the beer garden great food nice price. The animals are a cute talking point

★★★★
December 21, 2022

Plentiful breakfast with a lot of choice and well cooked

★★★★★
Local Guide
December 21, 2022

Sat in the garden and the children wanted to feed the animals, well the goats loved it!!!! Could either order at the table outside or at the bar. Went to order inside, service was very friendly. When the food came, it was gorgeous!!! We will definitely be going back again.....well done Wagon!!

December 21, 2022

Food was poor. Wont go again rather. Mexican chicken burrito sounded good tho. It was just missing the chicken

★★★★★
Local Guide
December 21, 2022

Absolute gem of a pub. Good food, friendly staff, fair prices AND its dog friendly. Nice atmosphere.

★★★★★
December 21, 2022

My last review was 2015, though good then, have to say they have improved 100% and more, the food was delicious, a good varied menu for everyone, meat eaters, vegetarian and vegan options were plenty for all dietary needs, the kids menu looked good as well, will definitely visit with my grandsons, staff friendly, clean and tidy, would highly recommend

★★★★
Local Guide
December 21, 2022

This place is fine on different days of the week.

★★★★
Local Guide
December 21, 2022

Beer service

★★★★★
Local Guide
December 21, 2022

Theyve made a real efgort to make this family friendly pub. Our first visit. Very nice .

★★★★
Local Guide
December 21, 2022

Friendly staff, good menu and price

★★★★
December 21, 2022

Lovely food but service slow

★★★★★
Local Guide
December 21, 2022

Enjoyed the food and the service

★★★★
Local Guide
December 21, 2022

Lovely afternoon, good for families.

★★★★
Local Guide
December 21, 2022

Breakfast was great as usual but on the day I visited it the service was poor at best.

★★
Local Guide
December 21, 2022

As usual dirty & expensive I will not go back... Kid-friendliness: Kids run riot everywhere

★★★★★
Local Guide
December 21, 2022

Reasonable prices and great food. Their chips are elite. Think Ive found my new local! ...Dont tell the missus.

★★★★★
December 21, 2022

Popped in for dinner this evening with the husband and had such a fantastic meal! I had the meat feast calzone - the best iv ever tasted! Packed full of meat. My husband had the sea food platter! The fishcakes were cooked perfectly! Gutted I forgot to take a picture of both meals but we highly recommend and will certainly be back again!

★★★★★
Local Guide
December 21, 2022

Have tried other pubs and restaurants and they do not compare to this establishment, food qaulity and service for the price is the best in town. Dog friendly and most excellent outside area, it will not disappoint.

★★★★★
Local Guide
December 21, 2022

Great prices, great service, amazing food.

★★★
Local Guide
December 21, 2022

The food was ok and probably the best part of the visit. The mocha we ordered tasted like nothing and was clearly very weak and not good quality. The milkshakes had no flavor and was like watered-down milk. The place overall was nice with the play area outside which is nice if you have kids.

December 21, 2022

the foods alright but the goats and all the animals are getting treated unfairly here, the pens are way to small, fhe goats pen has crates for floors and dead grass. the goats are walking on their knees and with research- their sick. and not getting treated... at winter there was a piglet with a puddle of water to drink in this tiny pen! and the water was frozen. Id rate it 0 if i could.

★★★★★
December 21, 2022

Just thank the all staff for an excellent service, evening and above a good quality meal.

★★
Local Guide
December 21, 2022

was OK. just not as good as normal Kid-friendliness: Park and farm animals

★★★★
Local Guide
December 21, 2022

The service was good and the food was nice

Local Guide
December 21, 2022

Expensive drinks food portions was small

★★★★
December 21, 2022

Fantastic value for money. We had roasts and they were all excellent. Particularly impressed with the quality of the veg which in a lot of places can be an afterthought. Will definitely be ordering again!

★★★★
December 21, 2022

Parking: Plenty of pn site parking

★★
Local Guide
December 21, 2022

Had a family meal here, wont be rushing back

★★★★★
Local Guide
December 21, 2022

Just had our first Sunday Roast delivered was really good, piping hot and lots of it, very impressed we will be ordering again Thank you for all your help too as had issues with the online ordering most appreciated

★★★★
December 21, 2022

Excellent breakfast

★★★★★
Local Guide
December 21, 2022

Had lunch in there today.Great deals and lovely food.Staff are polite and helpful. lovely choice of food . Dog friendly also.Thanks to the staff.

★★★★
December 21, 2022

Always a pleasant experience, the wagon was well decorated for Halloween when I visited this week. Staff are friendly and the food is always nice. They have deals on weekdays as well. Parking is limited at the front but additional parking available at the rear. Animals and a play area feature around the rear seating area.

Local Guide
December 21, 2022

Booked in for Sunday lunch for 2.30...only to be told we wouldnt be eating until at least 4pm....what a let down, wont be booking here again

★★★
December 21, 2022

Food want to bad. Not as good as usual. Had to wait 40 mins which wasnt so good.

★★★★★
Local Guide
December 21, 2022

The children loved it , staff was excellent with the children constantly asking for animal feed bless them .service was fast .food was amazing, our first time there an will absolutely be going back . Kid-friendliness: Have not seen my mum for months. We decided to pop in again so she could see this lil gem , Again we had warm welcome amazing time ,And my mum was amazed An said we will have to go back next time she comes xxxx thankyou waggon and hale for beautiful memories and day

★★★★★
Local Guide
December 21, 2022

My partner & I attended here for the first time last night for dinner and loved it. The food was delicious & staff welcoming. Highly recommended.

★★★★★
December 21, 2022

Having dinner and drinks this evening, such a relaxed vibe. Staff friendly and accommodating, food was lovely everyone enjoyed what they ordered, dog friendly so even better couldnt ask for more. Had an enjoyable birthday evening thank you Kid-friendliness: No rush for kids to leave so you can relax

★★★★★
Local Guide
December 21, 2022

Lovely roast

★★★★★
Local Guide
December 21, 2022

First time here. The food is a bit more pricey than some other nearby pubs but then realised that you are paying for fresh home made meals which you wont get elsewhere. The garden is a bit grubby around the childrens play area but it is winter so hopefully it gets a revamp for the summer. Dietary restrictions: Gluten free menu available

★★
Local Guide
December 21, 2022

I went as part of a group of nine and we found it to be average at best as the evening was spoilt by a few things: Firstly, we had been looking at the menus before our visit and had mostly chosen what we were wanting from the main menu. Once we arrived, we were told we could only order from the Sunday lunch menu (during a 17:30 booking) which was a smaller menu and there were several items unavailable. Between us, we had several burgers with varying options of sauces and the clear lack of sauce in each burger made telling them apart a challenge once received. The burgers didnt really taste of anything (no flavouring in the mince used to make them) and the cheese/bacon added to them did nothing to add to it either. Calling them the ultimate wagon burger was a stretch of imagination in our eyes. One person had a roast dinner, in which the potatoes were soggy and the Yorkshire pudding was rubbery to the point of being uncuttable, never mind edible. The caption for the roast ended up being the gravy was nice From the kids menu, we received a sausage that was so far overcooked we were able to bang it on the table which made a considerable thud. - When this was bought to the attention of the staff, the lady didnt seem to care and no meaningful apology or concern was likely. You have to order at the bar here which isnt much of an issue and you can help yourself to cutlery/condiments from a nearby table. The plus sides were the Starters and puddings: Prawn cocktail was a hit with almost everyone along with the GF garlic bread. They went down a treat. For the puddings we had a mixture of Sundaes, Salted caramel cheese cake and brownies, all of which were well received although the brownies varied a lot in temperature. Overall this experience was a bit of a let down as the mains were of a low standard, but the starters and puddings redeemed them a bit. We will not return based on our visit. Dietary restrictions: Large Gluten free menu available

December 21, 2022

Not to be harsh but was one of the worst experiences. From the get go our table was dirty and drinks were flat. The burger had no flavour, the bun fell apart and the coleslaw was an off yellow/white with a funny smell. We were limited to a smaller menu even though this was not stated on their website, and at midnight I awoke with severe stomach ache and threw it all back up! However the chips were very nice and the dessert was ok but I certainly won t be returning. Several other people who I attended with also had stomach ache within several hours. They gave a burnt rock hard sausage to a 2 year old which we were able to bang on the table without breaking. The Yorkshire pudding couldn t even be cut through, and there were bones in the chicken breast. The vegetables were raw, while the potatoes were soggy. It s like the dinner had been sitting under heat for about 2 hours. The bacon in the burger didn t taste right either it was like eating cardboard. Safe to say I wouldn t recommend this pub/restaurant.

★★★★★
Local Guide
December 21, 2022

Had a baby shower here in the function side of the pub, wonderful place, lovely staff, extremely efficient, would recommend every time

★★★★★
December 21, 2022

We ordered Sunday roast for delivery, couldnt fault it, was absolutely delicious and hot.