Nando's Chatham in Chatham

Very long wait for food to arrive despite being pretty empty and chicken was stone cold. Sent back a medium chicken but instead got a hot back instead. I guess she must ve thought I meant it wasn t spicy enough lol. My chips were also gone I asked her if she had my chips but she smiled and said you re welcome, enjoy .

Best Nandi and I have been to few ;). Good portions, everything fresh. Thank you. Food : 5/5

No problems, very good.

Lady at the door was accommodating to the size of our group. Food came on time

Very slow service, prioritising uber orders over sit in customers, food sitting on the counter for 15 minutes plus, food arrived barely warm, do not recommend this restaurant at all.

Thank you to George for his amazing customer service.

Hard working kind individuals working here on a busy Friday night. Food was good and good size!

We visited chatham restaurant. Diane was front of house and she was amazing, so polite and friendly. Very attentive and knowledgeable. The food was served very quickly !

Really the worst nandos I have ever been to. Undercooked soggy skin chicken :(

I spend £1000s in Nandos every year, I go to a lot of them. I recently went to the Nandos at Chatham Docks, and it was one of the worst Nandos Ive had. The food was cold. Corn on the cob had gone wrinkly, the chicken was hard and chewy. The chips had been cooked a good 20 minutes before we got them, and reheated under the heat lamp. Had to send back the food. Restaurant had air conditioning on, even though it was cold and raining outside. Staff didnt bring us our glasses, (literally a first for us). Honestly, go to the one at Hempstead Valley, theyre one of the best in the region and I stand by that. Also noticed how small the butterfly chicken has gotten at all locations.

Nandos are terrible value for money now. Outrageously small portion sizes vs the cost - 1/2 a chicken is literally a leg and a shoulder of a very small chicken - no breast at all. 2 butterflied breasts is a single small chicken breast cut in half. The broccoli side (which costs ~£4) is literally 2 pieces of broccoli. They are the worst example of shrinkflation Ive seen in mainstream UK food chains. Stay away until they do better.

This was always a go to Nando s for me, but at my last visit I was disappointed that a lot of the staff just seemed to be wandering around or talking rather than handing out the food which had been left on the hot plate for quite some time. When the staff spoke to me they were all very polite but the wait for the food was very long especially as I could see it on the hot plate for 10 or so minutes! There were two members of staff who deserve a massive shout out, a girl called Molly in the kitchen preparing and plating up was working so hard! A boy wearing a red Nando s top, I think with the name Matt or something was also great, he came from the front to the hot plate and told his colleagues to start handing things out and then smashed out multiple home orders and restaurant orders. If it wasn t for him, my food would probably still be there hahaha

So I entered Nandos at Chatham and went to sit because it was my first time there and one of the workers came and literally SCREAMED IS THIS YOUR FIRST TIME HERE? YOURE MEANT TO WAIT OUTSIDE AND LET ONE OF THE GUYS BRING YOU TO A SEAT I was too shocked and embarrassed to even speak. Then my dessert was 30mins late.

Cold food. Wasn t expensive but was cold. Not even lukewarm, stone cold food. Brilliant friendly staff but that won t make me come back. Good warm freshly cooked food is what brings customers back!

Food was 10/10 as normal. Nandos never fails

Very helpful staff, yummy meal as always, great atmosphere. Was originally sitting inside but was quite warm for me so asked to sit outside and they swiftly swapped our table.

Messed up orders, food not turning up, floor covered in mess and a bunch of the team running round like they have no idea what they are doing. First two dishes came out, second two half an hour later and mine never ever turned up. Turns out that they refunded my order without telling me. The entitled manager (Maybe not but she was the eldest working and doing the least amount of work) said upon being told of my issue that they could Rush my order through in 10-15 minutes. The rest of the family had already finished so I declined the offer. The upstairs eating area was not open, considering it is Fathers day I would not expect them to reduce covers for the day. Nandos unfortunately is now on my banned list with Maccas for the worst customer service in the land.

Food was in good condition and it shocked me to see how fast the food was delivered to me considering how busy it was. Great Job Nandos!

We have a good meal the staff were very helpful some of our group had mobility problems and they sorted out a table with easy access and unlocked the downstairs toilets

The food was amazing and delivered to our table extremely quickly suggesting it was quite busy - the virtual queue is such a good idea Vegetarian options: In our party we had 2 vegetarians and they had lots of choice

Craig the manager is absolutely amazing ! Had a problem where food didn t go through, but very quickly rectified ! The World would be a better place with more Craig s !

Very good service especially the lady manger is very kind and checking customers satisfaction

The staff handled a really difficult set of customers brilliantly, ensuring that other guests were still able to enjoy their peri peri despite some incredibly rude and difficult people. A real credit to the team for those working on the afternoon of the 24th Feb, in particular the hostess and one of the ?managers that promptly helped us feel more comfortable.

Joe was our server, he was absolutely wonderful, very accommodating and made us feel very welcome! He s an asset to the company, defiantly think his good work and service should be rewarded! Thankyou for making our experience Joe, from table 25 :)

Lovely staff. It is now paid parking at the Dockside Retail Outlet. You start to pay after 90 minutes, so when visiting Nandos, you need to factor that in.

A really good place to eat. Very good service, thank you

Not on my usual stomping ground but always to find a new Nanados . Lovely location. Staff were friendly. All the best of what one comes to expect from a good nandos. The food though..... My boneless thighs were crispy skinside. Both my sides were hot . These things make my heart sing and there was a full on opera going on in me yesterday. Yum yum yum . There was someone at the next table who was obvs enjoying crispy wings ....I was yumming on his behalf too..... Hubby had one of those vege things with the Portobello mushroom init....he has yumming too. All round a 5/5 Yum . Parking: Large area for disabled parking closest to the building. Kid-friendliness: I didnt see any children while we were there but I didnt see why a child wouldnt be happy to run around the tables if they wanted to . Wheelchair accessibility: Wide doors. Friendly helpful staff.

Great service and food. Would definitely use the Chatham Nandos again.

Such a rude and ill mannered staff! My husband and I just went there with our 2 years old and the guy at the take away window was so lost . My husband kept on saying excuse me to ask about the food and he completely ignored him and closed the window at his face. Then he kept on knocking at the window and the guy and another girl they both kept on talking to each other, and then the girl Came out and went in another direction, and the boy didn t care if there was a customer waiting for him on outside the window and he kept on doing his own task and then went to another direction inside, is that how the customers are treated?? it was so rude I would never go back again!!

Amazing staff, great veggie options

Food was good you have to order through a scan app a bit impersonal thats why I gave service three.

Great meal!

All chicken Parking: Free for the first hour after that you get charged Food : 4/5 |

Heating was too much

Dietary restrictions: They tend to aks if you have any allergies. Food

Great staff.. Manager was helpful..she offered to take a picture of ourselves. She was connecting with my 2 year old son who enjoyed the day

Nice place to eat, with quick service and great food

Great food, great customer service.

Went to Nandos chatham yesterday for dinner with my family . Had one of the worst experiences.The waiter called Asia has an attitude and needs training on how to offer good customer service. If youre having a bad, never put it on your customers . I was first served by her at the till , not only did she have an attitude, but forgot to give us the glasses and extra apple juice i paid for . My husband had to go and remind her. No appologie, nothing ! She also then forgot to add the NHS 20% discount even when I had showed my ID. When I realised this was not added ,I went back to the till ,The manager offered to give us desserts instead. After our meal, I went to request for the same desserts, and a few minutes later,Asia, just came and brought the cups for the yougurts and put them on the table with no communication and walked away . I have been to Nandos, and this is the first time experiencing this .my family and i felt uncomfortable.we shouldnt be the ones treated with rudeness just because you got it wrong and having a bad day . Just wanted to thank another colleague who really lovely I didnt get her name .

they served me a literal butterfly on a chicken and called it butterfly chicken. I went to the workers and informed them about it and they told me to charge it. Parking: I cant believe they wont allow a wheel chair being parked in the disabled parking space. Wheelchair accessibility: I am a disabled person NPC (Non Proportionate Character) meaning I am a paralysed individual, in other word I can not stand. I had a customer making fun of my abilities and the worker saw it then continued to tell me to stand up for myself.

Great food and staff. Booking is advised as its always very busy! Food

Website not working, phone line breaking up, and they wont take an order over the phone anyway. Curry it is then!

KFC for hipsters

Staff were very welcoming . Asia provided good customer service.

I sat there with my family for 1 1/2 waiting for our food only to be told it didnt go through on the app at their end. I tried it twice, I had a confirmation email to say it went through. The lady at from of house was very apologetic. When the food arrived order was wrong.

Its quick and tastes good.

Always love this nandos! Great customer service, great food. Special thank you to Karis today as my partner made a mistake on our delivery order and she got it sorted for me!

Received an order. The food was stone cold. The portions were half the size of what you normally get and there was half of the delivery missing. The restaurant couldn t help at all. Absolutely disgusting

Food was so good however Martin dropped a drink all over me. Thanks Martin.

Everything except their burger buns are amazing.

Gisela perfect service after watching a complex order at the till with a family just before me, they changed the order many times and she was professional and pleasant in dealing with my order straight after, I m very pleased. Excellent

When i arrived there were alot of empty tables i was told a 30 minute wait i sat down in the waiting area for the 30 minutes maybe a little longer just to be given one of the many tables that were empty and clean when i walked in

Kid-friendliness: Quite child friendly. Staff happy to help. Food

Typical food although unlike other Nando s, peach ice tea isn t bottomless.

Always have to wait for a table and they didnt have any pittas available

Theyve put perspex up to try to stop the draft of the door opening. Its better than it was though still chilly if your sat near the door. Other than this its such a well run nice atmosphere place

Nandos is an amazing restaurant, meal was great, and the atmosphere was beautiful, my visit was glamourous. Music choice will always want be to stay. I will always go back

Lovely

Staff were very polite and felt very welcome, portions were very good compared to other branches and very good atmosphere.

If you re planning on dining in, don t sit upstairs as the area is completely ignored by staff. Sat down squeezed between 2 families on a dirty table and ordered a chicken burger and wrap with extra halloumi. Our mains arrived after 30 minutes and both were cold, my partner s wrap was missing the extra halloumi. After finding a staff member downstairs and asking for the halloumi to come separately, they took it back to the kitchen and by the time I d finished my main he d been waiting for his for 45 minutes. Not much of an apology from the manger who eventually brought it over.

Popped in today with my daughter. We had a very pleasant meal. The restaurant was spotless and the staff were very helpful and friendly. A very easy 5 stars.

Great service

Mostly fine for a Nando s. Nothing too special about the place. I didn t have a particularly good time there last time as the butterfly chicken they gave me was so small it could have been a single breast

Prompt service, welcoming staff and simple uncomplicated meal ideas.

Came in to look for my purse today which had my ID and bank card, the workers were really nice in trying to look for it and asked the manager if he had seen it. Martin, I think his name was, had kept it in the back for me luckily absolute live saver! And the foods always great whenever I go x

Brilliant customer service from Asia, she is the best waitress - so friendly and welcoming. Thank you.

Mains came to early, half way through our staters. Ordered a burger that should of been loaded with hummus and there was hardly any in the burger had to send it back! I ordered the burger that was suppose to be loaded with hummus. Not a happy start Disappointed garlic bread was burnt. Great service -

Service sub-par and managers who don t take responsibility for mistakes. Update: Online customer care/service helped me with my issue and it was resolved ASAP.

Food was amazing but this post is more aimed at the man Craig I have never met someone whose made me feel as comfortable as this man his customer service was exceptional and couldn t offer any more help he also helped with warming my new Borns bottle up I m not from this area but his customer service genuinely would be enough to make me go back this man is a asset to your company

Best customer service at every Nandos Ive been to. The staff were welcoming, friendly and genuine.

Service from Pedro was outstanding, he was down to earth and very patient with us. His service was excellent and the best we have received in Chatham, was informative and service was quick.

Excellent customer service received despite the restaurant being busy, had an issue and it was dealt with swiftly! Kid-friendliness: Kids meal is a good price for what you get

Slow service

Clean restaurant. Helpful friendly staff. Wait for food not long. Food very tasty. Easy access and parking.

So frustrating when you order online to collect your order and they forget to add the perinaise that you order with the wedges. They also forgot the kids drinks.

Was very busy and rowdy with loads of people. Was told we had to wait up to 20 mins before a table became available which is understandable as it is the only one of its kind in the area

Tasty food, not too long to wait for it on a Saturday evening. The online queuing system for a table worked well and it didnt take long for us to get a table. The only issue was that the aircon was a bit too cold upstairs.

Was great to go back to Nando s again. Great food, service and environment . Loved my stay at the Resturant

Lovely experience. Food was delicious and staff was very friendly. Atmosphere is beautiful

Cant fault Nando

I had a great meal excellent service

We were waiting about a 30min someone to come to tell us that we need to order on a till! in the end no one does i saw people were ordering there then i went we wait 30min more for food after this . i was calling the manager with my hand at least 10 times but unfortunately they were to busy to talk each other We were on holiday and we were very excited to go there ,it was my wife birthday ,but absolutely disappointment Never we will go back ! at the end the manager come but she didnt do anything for us to make us happy ! There was at least 5 people from the staff that they just pretend they working even the manager laughing around but not working !

Absolutely disappointed Never again in this restaurant!!! The chicken absolutely dry! The service i dont even want to talk about it !

Excellent service. Great food. A bit pricey but food is worth it.

The staff here are really friendly and welcoming, but the quality of Nandos chicken has gone really down hill. On top of this you now have to pay for parking over an hour. Not sure who s wise idea it was to use sparrows instead of chicken but the portion size is incredibly small. It used to be so much better but it seems every time I go to a Nandos the chickens get smaller and smaller. I ordered half a chicken and it hardly took up any room when measured against the palm of my hand. Considering the price I don t think I ll bother coming back. Total let down, but service was good.

Very good restaurant, frenidly staff, good services and tasty food Parking: Free parking for first one hour and half only Food : 5/5 |

Need to pay for parking after free time. Hard to share a corner on the cob Food

Servers were really helpful and accommodating. Food was cooked to perfection and tasty.

Joe has great customer service made me feel comfortable even though It was a take away order and hes very sufficient

Service And food and time is amazing !! Especially customer service with Asia she is so sweet and attentive which makes my experience even more pleasent!! Asia has been around for a long time and she is always so helpful and welcoming !!

Ordering to pick up from here is like a lottery, you know they would have forgotten something, but who knows what itll be this time. For some reason they seem to have something against including Garlic bread in my order...cant fathom why. Basically, check your order before leaving because theres no chance youll have everything.

Great place for kids. Parking: First 2 hours free Kid-friendliness: Offered crayons and drawing paper to keep kids occupied. Also serve bottomless frozen yoghurt.

The food here was at a good standard for Nandos, my only nitpick was the chicken breast being a bit dry, otherwise it was flawless. Staff were very friendly and quick on their feet to meet customer needs. Other than the entire layout being a bit all over the place it seemed like a good restaurant. I will be visiting again.

Always welcoming. Food as expected, kids chicken breast was dry. The manager was chewing staff out in front of us, which felt unprofessional. Parking: 90 mins free. Kid-friendliness: High chairs are available.

Great experience with Nando Chatham.

Day visit to Chatham and what a difference in food. Everyone and everything in london is soo rushed they took their time and it really showed probably the best nandos I ve ever had !

I arrived in a party of five and we had to wait 15 mins which was no problem as Dockside has loads of shops to explore. Once seated he made our order and no more than a 10 minute wait until we had received our food. All food was properly cooked and going to Nandos made for a perfect lunchtime. Definitely would recommend and will go again.

Update - visited Sunday 19th June. Food was great. We had a mis order but Nas (think that s his name apologies if not) was so helpful at sorting it. In fact he seemed to be running the place very professionally. Hats off to him We ordered our food on the QR code, we received our cutlery and drinks glasses almost instantly. However after around 30 minutes and noticing tables around us receiving their food, even though we ordered before, we decided to query it. We were then given some rubbish that the till doesn t print the receipt some times (if this was true how come the young lady brought over our cutlery and drinks?) They did in all fairness rush our order through but it was a bit shoddy and no offer of a free dessert or similar was there which I found a bit of bad deal, expecting us to just accept the error and be done with it. Front of house greeter was lovely and she explained they were busy, took phone number and a time expected for the table. Overall not bad but a shame the excuses came out and not very convincing ones.

Very friendly staff good food fast and efficient service

Expensive and loud.

Great service from the staff here. They made an exception for an order to take to medway hospital for a patient when the item was unavailable for delivery. Thank you so much, when someone was really ill and craved a Nandos.... you came through. Many thanks

Food was nice place is dirty though and staff look utterly miserable

Great restaurant with good food.

Very good place to be.

Nice

The food was good.Nice atmosphere.people were enjoying. Parking: Nice place for parking.

Good food Good service

Cheeky nandos anyone?

Not halal

Chicken and chips, not cool enough to class it as Cheeky Ill leave that to the manbag wearing lads

Very noisy. Long wait 10 mins before there was a table. Friendly service and helpful staff.

Food served quickly, very tasty

It was nice and fun

Empty tables but 25min wait, but you can t book a table in advance?

Delicious

Staff helpful. Environment clean, ordering through app was quick and easy.

Very good lovely staff

Food was nice. Bit fiddly that we had to get up and order at the bar as the app would not work on our (Dutch) phones. Also extremely noisy. Not ideal if you want a relaxing meal.

You have to reserve, order and pay through the Nandos app. Full-fledged English culinary immersion, very popular restaurant chain. Vegetarian options: I ate the chickpea vegetable burger and it was very good. Parking: Plenty of parking in the shopping area Wheelchair accessibility: No problem at street level

No Nos This is my local Nandos and I have visited a few times now. Tbh it has gone down in quality, so much so that we wont be back. The cutlery was dirty and had to clean them ourselves before use. The glasses had lipstick over them and could give Revlon a run for its money. I was handed a plate that was also dirty, so I asked for it to be replaced. That plate was greasy too, so wiped it with my napkin. I was shocked by the dirty colour of the napkin that I chose not bother with it neither! Disgusting! Food - Dry over cooked battery chicken that was too young to be served. Ive had juicier beef jerky tbh Poor quality Staff - no comment 1/5 because the loyalty point system is ok

Staff brilliant. Price is high. Food is perfect .

Thought we give it another go . No table service now. Just seated then told to go to counter to order food. Ok thought covid had finished now. The food was ok . Its just chicken in a very hard bun then told that the sauces are at the side. I think that about 6 years between visits here I think its going to be along time until return if ever. Maybe just not my thing

Parking: Ample parking Recommended dishes

Perfect

Very friendly staff, good was great too. Service a bit slow as one of our group was left waiting for quite some time, but when it arrived it was great

Decent place to dine, luckily got there before the queue however service was very slow waited over 40 minutes for our food.

The music was very multicultural.

Chicken was overcooked. Table was filthy. Menus were filthy. Put in complaint, restaurant called me back, which I missed cos was at work. When I called the number back 3 times, no answer. Absolutely disappointed with their service. Will NOT be returning.

Great branch of Nandos, great service, friendly and with a smile always. Food is up to the usual Nandos high standard. Cant beat a cheeky Nandos.

Good food, the restaurant is clean and staff made us feel welcome. This place is located in an area with quite a few shops and there is plenty of parking.

Parking: Lots of parking. Friendly staff. Very humble

Food is good and so is the service but let down by poorly cleaned crockery and cutlery. All plates had stains, oil marks, dried food. Attention to such details matters.

Brilliant service and great food as always! Big thumbs up to the lady at the door as she made us feel so welcome!

The staff it s amazing as well as the polish lady, sorry forgot her name but she s absolutely and truly amazing looking after the customers. I hope she ll make manager. I always feel so welcome when I go to Nando s and she s in.

You need to think carefully about the level of sharpness :D. Apart from that its OK. Tasty, served quickly. I recommend

Came to Nando s Chatham tonight as normally flit between here and Hempstead Valley. We were seated swiftly by the host (whose name I don t have) and she asked all the correct questions about allergies etc. We ordered at the till with Laura who was an exceptional help to us, and very personable throughout our visit. Our meals were perfectly cooked, and the sides came perfectly seasoned too. Would highly recommend visiting this branch and know we ll definitely be back.

Great food and service. The usual Nandos service.

Ive now been let down by poor service twice at this nandos in the space of 3 weeks. Both times we have ordered through the app sat at the table my friends got there food and managed to finish their meals and still not even a site of mine. So both times Ive had to complain to a waiter/waitress for them to bring it out 30 seconds later and apologize for the wait. Yet other people whom have got there after have managed to eat before me and in the whole time of being there nobody even asked me if everything was okay they could clearly see that my friends had Thier meals and were nearly finsished. Probably will be the last time I go to this nandos to sit in and eat probably give Hempstead valley a go over this store.

Went for lunch. Arrived at 12. Havent been to a nandos in a while, maybe since before Covid. So made a nice change. And i really missed it. The staff were so friendly. That makes the experience so much nicer. The food was fresh, hot and fast which is good because I was starving. The restaurant was clean and tidy and welcoming. Im going to return sion because I really dod miss it loads.

Superb Manager , wizzing around the tables making sure all is well , must be why the rest of staff are also very good

Was going well, food tasted good, until the waiter decided to disinfect the table next to us, by doing so sprayed all our food! We left majority of our food.

Great service and food, couldnt ask for much more

Just Nandos....was ok but book before you visit!

Great restaurant xx

Quick service on what is essentially fast food.

Clean, friendly, food as good as always. -update 21/12/2022 Oh my goodness I didnt realise how important sitting in the right area is... This trip we were seated right by the kitchen and the noise from the kitchen was crazy. The staff were having a lovely time shouting to one another and the customer area the sound reverberates everywhere... Not a pleasant experience at all. The food was good as normal though.