Dairy Queen Grill & Chill in Chilliwack
9055 Young Rd, Chilliwack, BC V2P 4R3, Canada
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Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
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Great ice cream and all but the whole taste is ruined by the TERRIBLE wooden spoons. Not only are they rough on the mouth, but the wooden taste you get with every bite ruins everything. We rarely go to DQ because it's gotten so expensive, but when we splurge and want to get good ice cream, you'd think they could at least afford a decent spoon for the price.
Since the new owners have taken over the downtown location it has become a disappointment and we will no longer try support it. The staff are rude, food is usually cold or barely warm. If you ask for fresh fries or your burger is wrong they argue with you or completely ignore you. (Never leave the drive thru without checking your entire order) We have been going here once a week for over 10 years before my kids karate class and unfortunately we will have to find a new place. I am done paying for food you can’t eat and supporting people who are rude. There are a lot of great places in Chilliwack and this is no longer one of them.
Drive through worker was extremely rude. Asked for extra hot fudge and I got fudge on HALF of the sundae. Asked AGAIN and all I got was a little dollop more and asked for extra on the side instead since they couldn’t follow my request and he refused and said jt would cost even more because they’ve “given the max amount of ounces” so I’d be charged. So I left and said that’s ridiculous. This isn’t the first experience we’ve had with indigenous family members in this location.
Terrible customer service I paid $18.83 for 2 large blizzards tonight Wednesday Oct 15th around 740pm and was given 2 watery runny bizzards and when I told the women to remake them. She said no it's all like that... I wish I thought to get a refund yet I drove off... Wasted of money my time & won't return Unhappy customer 😑
I used to work here before I moved away from the Wack. The first owner was pretty ok, but everything went downhill after he sold the business. The new owner, Gurmeet, cut corners wherever he could. One of my main responsibilities while I was working there was to clean the soft serve machines. After Gurmeet took over, it became damn near impossible to get new parts. Over time, the gaskets in the pumping system stretch out and degrade. Tears form where fungus and bacteria can grow. When I said I needed née gaskets for the machine, Gurmeet told me to put them in a baggie, squeeze all the air out, and wait a couple months. Another thing I needed was a new red cylinder, not sure what it was called. It is also part of the pumping system, and ice cream is supposed to go through it. There was some kind of liquid trapped inside, and I couldn't drain it. Gurmeet just ignored the problem. The ice cream is, more than likely not clean. Workers were also treated unfairly while I worked there. One of my other responsibilities while I worked there was the stock order. During one of my shifts, I threw out my back, and future shifts saw me hurting my knee, and my hip. Gurmeet refused to let me switch up my responsibilities while I recovered from these injuries because he didn't want to pay extra people to do the stock order. He wanted me on that task because I was capable of doing it on my own, even while dealing with injuries. I am still dealing with pain in my hip and back from those injuries. I once caught covid while working there, and Gurmeet kept trying to get me back on shift while I was sick. Finally, multiple coworkers ended up quitting after realizing they'd been being shorted on their paychecks. I noticed my paycheck get smaller despite my hours staying the same. If you're working there, check your paychecks, keep a log of your hours, and make sure your wages aren't being stolen.
The banana was hard and black, and awful tasting. The pictures posted is before I attempted to eat it. The only thing I did was pull the bananas to the surface. I couldn't eat the bananas. The ice cream and the toppings were a tablespoon each worth of ice cream. My wife's was pretty much the same, except her bananas were only black and still tasted ok. I would stay away from this dairy queen at all costs. If you are going to charge about 7 bucks for a banana split. Then give me something we can enjoy!
Ordered an oreo cake online for my son's Bday. It was slanted 😆 and the oreo part was minimal. Oh well. We ate it. Next time I will order from DeLair in Abbotsford. But their peanut buster parfaits are great 👍 Update: turns out next time was 2 weeks later. The cakes in the display case are a mix of slanted and some perfectly level. This cake was written on beautifully. Go in person and pick out the cake.
Went into the store for takeout, since the drive thru lineup was long. Burger in combo was good but it is very disappointing that the quantity of fries was not enough to fill half the container. And the few we did get were cold Given the profit on fries is second only to soft drinks, it's very disappointing that they cannot fill up the box.
Great worker thats been there for 13 years
Good service, good food. Delicious desserts!
very convenient as it is steps away from the bc hydro fast ev chargers.
MATCHA FLAVOR ICE CREAM AND OTHER TREATS PLEASSSEEE When are these going to be available in Canada ???
Only really good for their ice cream, and the drive-through speeds are mediocre. The interior is kept in good condition.
I ordered a banana split. They put old, very small bananas in it. Each scoop of ice cream was so small I finished each of them in 2 bites
Great burgers and loved my banana split too.
Great staff and greatt service.
Still the best deal and yummy. If I want a and a sundae. This is where I go. Love it
the longest service at a dq, messed up everyone s orders, prioritized customers who came after us, and rude customer service
Wow, this place has sure gone downhill in the last year or so.
Always a cool treat for the kids!
We were happy to sit in the sunroof. Love the older design Dairyqueen.
Dirty tables establishment. Service took very long, only ordering was a good 15 mins. Food : 4/5
Went into the store to purchase many gift cards for the business I work for. Brad was awesome and helped me get everything sorted in a timely matter.
everything is good in dq like food ,services and atmosphere.
Great ice cream cakes, & burger was awesome
Super friendly, professional, quick. One of the better fast food places I have visited. Gone back 2 more times.
Their peanut buster parfaits are greatt!! And my fav burger obviously ( flame thrower) Food
Very efficient with orders and kind to my large group of students! Brad was extremely friendly. Would recommend!
3 times in a row I asked for ketchup and tbey did not give me any. It was less than a minute wait. How can they forget 3 times in a row. Obviously theses losers never got yelled at enough as children.
They were pretty busy but we got our order fairly fast.
My coworker decided to quit his job so I asked Dairy Queen to make a cake for his leaving party, they did a fantastic job with the cake and it even tasted good! My coworker now wishes he didn t quit his job but now it s too late, will order again
Orders a round birthday cake for my son for his birthday was super excited and by the time I went to light the candles , my girlfriend noticed my cake wasnt level it was a slanted birthday cake , very disappointing and used wring colors for the trim .
I love some good old ice cream
Not necessarily for just this location, but I havent been to dq since I was a kid and thought Id check it out. I dont even know how this is considered food. I got the flamethrower and it has bright orange sauce that tastes like mostly salt and chemicals, probably with that sunset yellow food colouring that most developed countries already banned for being toxic, and the sauce is covering huge chunks of lettuce that fall out staining everything your wearing with this toxic sludge. The beef tastes like it has a boat load of smoke flavour, which you guess it, is carcinogenic. And lastly got a birthday cake dipped cone, and its pretty much too sweet to finish. Im seriously wondering how do people eat so much fast food like this throughout North America?
Cheery and getting to enjoy a strawberry cheesecake blizzard
Just went through the drive thru... My ice cream was melting already when it was handed to me. My fries dropped on the ground. I am disabled and not able to pick it up myself. A staff member came out and picked it up for me and I was given a new box of fries.
Vandi was so amazing today. He helped us with a gift card issue that we didnt understand. He was able to figure out the issue, helped resolve it at the staff let us know about potential allergies for our family. We felt elated to be here and I might add next to the firefighters on their lunch break. Vandi and the staff served us as hero. I recommend downtown DQ all the way!!
I m writing this in disappointment, I every now and then like to get a crispy chicken ranch snack wrap, I would have to argue that it is the best simple fast food chicken snack wrap on the market, yeah maybe sometimes they load it with a little too much sauce, for that I say shame on whoever thinks that 1/2 a cup of sauce is acceptable on that small of a wrap with the word snack in the name. To my issue for the past two times I have ordered one of these beautiful specimens, I go to take a bite and I am hit by the most over powering flavour of nothing but heat, only to look down and see that horrific orange sauce!! Now I am one to appreciate a good hot sauce every now and again but this sauce cannot even begin to try and call itself a sauce. It tastes like some who has never tasted chipotle sauce but only remembers the burn of any type of hot sauce made it and they hate their job. I got the unfortunate pleasure to taste whatever hot sauce they use in those wraps and I cannot imagine nor do I want to meet the person who genuinely enjoys that sauce. If I could add the picture of that dreadful thing sitting in my garbage can barely touched with the piece I sadly put in my mouth hoping, trusting that I would be exactly what I had said one crispy chicken ranch wrap before realizing once again everything was drenched in that terrible sauce. Please remove that sauce off the menu, it will save DQ as a Corporation money and no one will miss or even remember this horrible mistake you have decided to call a hot sauce. Thank you for you consideration
Dairy Queen is good but getting to high in price for what you get
ABSOLUTELY RACIST AND RUDE EVENING STAFF WHO DIDNT FIX THEIR MISTAKE . I ordered my blizzard in the drive thru and it was made wrong (Reese s but tasted like fruit) . So I went in to have it remade . I was polite while doing so and as I was telling the young lady at the counter another young employee was chatting in at her in their mother language. Then I noticed that all the staff (blizzard and brazier areas) were all laughing and as the second young lady finished what she was saying while looking at me , then a male staff member (while still talking in their mother tongue) stared directly at me and said something, then laughed and turned around ( he was in the brazier area) . Then the young lady who took my blizzard handed me back my new blizzard.i leave the store while a male staff member hollers something again. I get to my car and have a bite of my blizzard and it still tastes like fruit. She literally handed me back the same dessert. My recommendation is to not go to this Dairy Queen unless you speak their language and can converse with them. They are rude and snarky , lazy and don t do their simple job correctly (and I can say that as I worked there as a teen myself) .
Worst DQ experience we ve ever had, went through the drive through, the employee rushed through our order, I had made a change to the order near the end, shouldn t be an issue right? Well got to the window, the employee was mocking the change I made and laughed then continued talking in Punjabi to his co worker, did not confirm the order with us before we paid, we drove away, $15 and bad service . Only to take a bite of my blizzard and it was made wrong.
Consistent Mistakes during ordering, problems rarely or adequately addressed.
Diary Queen Blizzards.. Yes please! Once in a while late night DQ is perfect. Drive through does take a bit. Went in -4. Yum!
Live down the street. Go hear all the time. Super great
Fast friendly, courteous and respectful staff. I have never received a wrong order. I have enjoyed the food.
Decent if you are looking for a greasy burger. Friendly staff all day
Its all about the Ice-cream....oh yummy
Personally I find dairy ice cream heavy, but the selection of flavors is pretty good. The burgers arent special but they really try to give you the impression that all burgers have at least two meat patties.
BOGO Blizzards...Seriously...Sweeet Cheers
Always a treat. Dessert first, the best! 1st time in in a while (Covid) and it was much the same, very good service. Food
5 star review , very polite staff. Lots of parking in morning hours
Was greatly pleased with the service and atmosphere of the place, was pretty quick for everything and would recommend it to many people
Great service. Good food.
Awesome manager
I thought the gentleman was polite and prompt. Also he had his stuff together. I was unhappy with the size for the price. A large sundae.
If you like Cold dry burgers go to DQ IN CHILLIWACK. Discusting! They really went down hill. Just so you all know. Dairy queen ice cream is not really ice cream. It only has a small amount of actual cream, and there are many unhealthy chemicals linked to cancer in it. Look it up if you dont believe me.
Better quality than the Vedder store by far. Quick and friendly service on our last visit. Too bad its downtown
Took forever to have anyone help me and when food came fries where burned dry and old. Yukkkk.
Been to this location many times and staff is always friendly but I would like specially acknowledge Taylor. His mannerism and politeness was exceptional as was his positive attitude which I feel most people either lack or don t care if they are going thru the drive thru as most people forget that this is also part of customer service and has an impact on your overall experience. So not only was poutine warm tasty and delightful but for a change so was the experience thus 5 star review as I feel it s important to notice service
Love DQ! Service is quick, and the dood is great.
Long slow lines in the drive through
Not a big fan of DQs food, but they do have good ice cream. This location doesnt quite have enough space for the amount of people that go to it, so things get really crowded pretty quickly, and the service can get pretty bogged down. Overall, good place if you have the time for it, but not somewhere to pop into to have a quick meal.
Parking: The drive-through ends up affecting the parking. Kid-friendliness: The franchise is based around kids. Wheelchair accessibility: Buttons to open the doors.
If u enjoy dairy qweens food u will love this one
-minus 1 because paper straws and slushies do not mix. Bring back the plastic straws for 5 stars.
Fast food at its best.
Very nice cashier and manager and people Parking: Very nice people and clean place and very good service Food : 5/5 |
I ordered two blizzards and a banana split. One of the blizzards was incorrect. When I called, they did not identify themselves as Daury Queen.They told us that they gave us the right order despite them giving us 2 out of three correct items. They then offered to give us a credit for a small blizzard to replace the medium one that was ordered. Very poor customer service.
Over priced
Garbage customer service. Wont be back to this location. . Food
Out of the DQs I ve been to the foods been fully cooked and fresh. The place is clean and from what I can tell organized. What I am really reviewing though is the service, the staff opened up 30 min early so my kids could meet with their nana a visit they don t get often so we really appreciated the effort and kindness. Thank you Brad!
Great staff. Great atmosphere. Loved my blizzards
The restaurant had great service and the food was delicious. I highly recommend it.
I visited on July 15 and I like the service offered by them . Customer service was awesome . Staff was good and food delivery was fast . Will visit again Food
Parking: Lots of spots Food
There hasnt been one item on their list of food that I havent liked Im addicted to their chicken burger!
Hmmmm. Wild cherry milk shake. Enough said, superb .
Order took longer than average to make then was left on the shelf for a while before I finally went up to the counter to point out that it was there - we could see it from the table. After all that they got the order wrong so I had to take it back and get that fixed. Awful service, average food quality. Dont bother going to this Dairy Queen.
For almost $5 a cone youd expect that a ice cream cone would at least be an ice cream cone. Unfortunately Dairy Queen, like most fast food purveyors, have been scaling back their portioning sizes in lieu of rising costs. The consumer may be oblivious to this but if you actually weigh out the products youll notice that theyre about 20% less. Dairy Queen has presented their small medium and large cones and pretty much similar sizes separate by less than an ounce. Interesting isnt it but yet they cost more as you increment the size
He saw into my soul
Everything was fantastic, thou the decor could use some kind of updating. A suggestion of update like whitespot did at the chevron gas stations! Pictures from the passed!
Ice cream always makes u happy
Too many mistakes when I order meals without pickles, due to an allergy. Opted for the Chicken Strip Basket, which was good. Our order was missed, allegedly, so the wait was too long.
Microwave there food !!! haha well other than that its awesome
Good desserts
we went to get a birthday cake and it turned out beautiful!!! we expected just simple letters but they went all out! thanks so much!
Service was great and friendly. Ordered a mint Oreo Blizzard with extra Oreo - there was no extra Oreo and the bottom quarter of it was just plain vanilla ice cream
Takes a while to get your food
Got to love the frozen treats..
Awesome place to eat. Even better place to go for when you want an ice cream treat.
Tasted good but incredible wait with only 3 customers.
Always good & efficient service here. Food was fresh & hit. Good experience.
Delicious Strawberry milkshake! Real strawberry
Always good. What can i say. Lets all go to the dairy queen!!
Always good experience coming here staff are awesome
Havent had an incorrect order through the drive thru. Cant say that about other fast food restaurants. The banana split is delicious.
They served was what was supposed to be a banana split, but it was completely melted. Also had less ingredients than they had in the past which is a disappointment.
Ordered a custom ice cream cake for my daughters 8th birthday party today and while cutting cake for her friends there was a long dark hair in our cake, stuck in the cold fudge. For the 45 dollars we paid it was absolutely disgusting and disappointing to find this. The worst part is after reading the negative reviews the owner/manager or whomever is responsible to replying to these reviews gives the same response and gives no offer to right the situation....
Fast service, good fast food, friendly wait staff
Quick drive thru good service
Great food fast service clean tables
Not bad. Not my favorite though.
I rolled through the Drive Thru and even though they were not open yet, they made me 3 delicious Milkshakes !! They have my vote!
Great staff! Just noticed out blizzards have been getting quite runny. Not sure how theyre able to flip them up half the time
Great service
Its perfect for the family or even when ya just want to grab a bite for yourself great service
very busy but they have a good team working there
Oreo cookie blizzard with an extra Oreo. Decadent.
Better since covid restrictions lifted.
The lactose free Dilly bars are a bonus. Its kinda difficult having a 5 year old thats gluten and lactose intolerant.
Ok. Opt out of vegetables on burgers here rarely fresh. Lettuce is shredded like mcdonalds and is messy as hell. Almost never more than a quarter size of mayo on burgers. Just plain disappointing lately. What happened DQ?! Used to be good. Ice dream and drinks are the same mostly so...just ok.
It was so good
The food is cooked to order so its hot and fresh. Their ice cream is always a treat and birthday icecream cakes made to order Parking: There is parking for 30 vehicles. Wheelchair accessibility: Ground level and entrances have wheelchair access
If zero stars was an option, id take it. Buddy handed me melted blizzards overflowing into my car, no lid. AND HE DIDNT FLIP IT UPSIDE DOWN. I am livid, melted all over my car, over me, all over everything. I want full compensation for my 11 dollar waste of time.
I used the drive through. It was unusualy difficult to communicate and an item was missed. It was a bit slow and the kid at the till seemed like they hadnt a clue what they were doing. The food was fine.
My fave place for ice cream!!!
Was good chicken strips in bbq sauce and good sundae
I get the flamethrower everytime lol its so good
Nothing like a cruise in the old car to Dairy Queen on a summer night. Drive thru was busy but that was expected. Friendly people at the window. We will be back.
BE CAREFUL if you have a peanut allergy and order an item that is not supposed to contain peanuts from this location. They don t care!!
Food was cold and old. Nothing tasted fresh. Burgers were overcooked and dry, chicken strips were barely warm. Fries were cold. We wont be going back.
Good ice cream cones dipped in chocolate
Always good service and friendly staff
Good burgers Ice cream fast friendly service however they didnt give alot of fries.
Pizza is fantastic and prices are very reasonable. I d love to give 5 stars but I can t because they re usually closed in the evening when I feel like ordering pizza. Great for people who eat at normal dinner times though lol
Stopped in to cool off after a long bus ride into town. The place was very clean and the man working there was very friendly. We enjoyed our ice cream treats very much! Vegetarian options: Veg burgers and fries. Parking: Lots of free parking Kid-friendliness: Highchairs and kids meal options
This is the best place in Chilliwack because my son works here.im not happy about all the drug addicts out there.
It s the best ice cream ever. I had Royal blizzard and truly recommend
Kid-friendliness: High chairs available and complimentary coloringsheets and crayons
Best icecream ever!
Awesome deals and ice cream!!!
Not sure who helped my wife this morning but he was fantastic. She ordered a cake and had her hands full with a bag, stroller and a toddler. He offered to help her to the car!
Orange Julius with fresh banana added was really quite nice. The paper straw was disgusting, but they usually are.
Did da best
Tgg
Disorganized, a bit chaotic. Its fast food so not really expecting much, and tears what I got.
Huge shout out to BRAD! This guy is hard-working, and deserves a raise! I d have tipped him if I could, they weren t open yet and he still made me a parfait! He s out there cleaning the parking lot. Wish more people would take ownership and pride in their work like this young man. He deserves Respect
Paper straw for a milkshake? Guess what woke city we wont be stopping at anymore?
I always drive out from abbotsford to this chilliwack location to pickup ice cream cake orders because my grandmother and uncle live there. Two years in a row they messed up on my cake order. Last year they didnt even have the cake made when I showed up. They said they must have missed the email I had to wait for them to make it. Which they did. I get they are busy so I let it go. This year I went back and they.messed up again. There was supposed to be a picture on the cake ...there wasnt. I told them there was....they pulled up the form I could see where it said picture in email but the whole cake had writing on it so it wasnt like he could just add the picture the whole cake would need to be remade they asked if I could come back later but there was no way. After 2 years of them messing up my cake order I will never order from this location again. I will literally pickup a cake from abbotsford and use ice packs to get an ice cream cake into chilliwack before I ever place an order from this location again. Once I get it but two years in a row ....I couldnt belive it and super frustrating!
Its Dairy Queen. Who actually reads the reviews of a fast food place??
Same place it always has been, just okay....
Get my order wrong everytime I go through the drive thru ....pay for stuff that is never in the bag....just terrible
Best cakes ever my family loved their birthday cakes from here
I dont know I think they can work on their burgers a bit. Not that great.
