B & M Bar B Que - Oakwood Village in Cleveland

Only 1 worker. Place not clean,super slow. I remember the original B&M on Hayden back in the day. This place doesnt compare. Wont be going back

The house sauce on the fresh fries is a ten out of ten!! The service was excellent & everything tasted fresh. Definitely will be returning to B&M Oakwood!! Parking: Parking just outside the building

Ordered online, gave me a pickup time in 20min. Showed up 20min later and no one had checked their online order, they hadnt even seen it let alone start it. When I asked the manager what they would do to fix it or I would leave a negative review his response was he felt threatened and would only give me a refund. Took him 10min to give me my refund. Total waste of time. Went to north Randall B&M and spent my money with them.

This is the only B&M I go to because all the others I have experienced hasnt been that great! I travel past a B&M to get to the Oakwood store. Well I think Im done eating there. The food is horrible fries old they just dint take pride in their food anymore...

Just basic nothing to brag about.

Ordered at 2:17, got my meal at 2:56. Only one person working, order was messed up as well.

Quality and taste of the food needs improvement. I had a pulled pork sandwich and one bite was enough to send it to the garbage. Definitely a disappointment for a BBQ joint.

My food was nice and hot. It wasnt too long for it to come out. I didnt have to wait a long time. I wish they could have had peach cobbler, but they didnt Food

1st time there... loved it! Stopped in again today omw home and got a rib tip dinner (which was awesome). Grabbed a slice of cheesecake too and was highly disappointed when I noticed mold . I wouldve went back and returned it if I didnt live 35min away. Food

Awful service. Worker on cell phone, slow taking orders. Fries not hot after waiting over 20mins. for food. Very disappointed. No one seemed to care about the service. Worker chewing on food and you still waiting. on your food. The Northfield location is the BEST. No disappointment at the Northfield location. The location next to Sams Club is not worth the money they charge.

They need help on a Friday night. One person doing all call and no one for people placing orders inside. 45 minutes to an hour wait.

This is disgusting ,

Seen a roach on the counter pls don t go here I REPEAT PLS NOT

Manager was rude. Asked me did I wanna fight will never be returning

Employee was not using gloves. Also was on the phone while taking my order. Bad customer service

Great service

A great bargain store. So many great deals! A bit of everything! This is not a restaurant. Service

food not the same

Awesome employees

Is this place still open for business? We had 6 hungry crews waiting to eat. Said they open at 12pm. We waited till 12:30. Not sure if the place is outta business or they couldnt get anyone to open. Tried to visit 4-3-24 at 12 to 12:30

Food, service atmosphere was great..

Will not go here again. Good took forever and was pricey. I got my pulled pork sandwich and the bottom was cold top warm. So much sauce they the top bun was mush. And for the price I was really surprised that it was the size of a cheeseburger in a happy meal. Definitely not worth the time or money it took to get it.

The food was delicious. I had the wing and center cut rib dinner. I bounce back and forth with B&M and Kim s when I visit Cleveland from Virginia. I am originally from Cleveland, 115th Street, Glenville High School graduating in 1978. Been eating wings, ribs, and shoulder shamwich from B&M back when The M was an active part of the Beckman Team on Superior. I also ate a lot of wings from Kim s when she was near 115th and St. Clair. B&M has not changed a bit on their wing, sauce, or bbq. I was happy and truly enjoyed with childhood memories my food from Oakwood, Saturday night, Dec 30, 2023. I will be back for sure. v/r, Dr. Ken King

The only place Ive been to thats talking about a wing shortage. Nobody has told me this when i order from anybody other restaurants. They use that excuse to charge 3 dollars per wing. Which is crazy because no wings is worth 3 a piece. This was the last B&M i was trying because the other ones failed me, so i guess its a wrap for me.

The polish boy was good and the new bbq sauce was good too. The wings were crispy. Overall food was a plus but it could use some cleaning up and freshing up. Nobody wants to smell anything other than food or cleanliness when you walk in.

They have a sign at the register stating that theres a wing shortage and theres a price increase, okay.... that was almost two years ago. I paid $14.99 for a wing dinner that consisted of 5 small wings, way over cooked handful of fries and a heaping portion of coleslaw. To get sauce on everything its an extra dollar and some change. The service was good but the quality of food is trash. I could have went to save a lot and got a big dozen whole wings for about $10 and a bag of fries for $2 and some BBQ sauce for a buck. Make it make sense.

Ordered the 2 rib and 2 wings with fries. The wings were dry. The ribs were tough and dry with both smothered in sauce. I had not been here in a while. I wont be going back.

The food was tasty and reasonable. Thursday has specials on whiting fish dinners.. bought 2, 1 rib and wing snack..it was only 34 dollars and some change. We have enough to eat twice off the dinners.

The food is horrible service is horrible I get people wanting to be on their phones instead of taking orders the atmosphere is always like non existent I think they need people who care abt the business like its theirs

Horrible service I will never visit this location again. I went in on Sunday ordered 2 Rib Sandwiches and fries he just threw the food together sauce was leaking in the bag. I then asked if he could separate everything he preceded to get an attitude and said I was holding him up I paid my money so my food should be how I like it. There were 4 other customers in there and they were appalled on how he was talking to me especially the door dash driver. I got my food when I got home he didnt put the sauce on the ribs and the fries looked old. I will never go there again and anyone ask I will advise them not to go. Vegetarian options: Employee very rude there were no other customers in the restaurant

Rell had great customer service and fresh food

Great customer service the young man was patient and help me decide on what was best on my indecisiveness lol thank you Rell I appreciate it!

Came in for a quick dinner meal and had good, friendly service with Rell. He made sure everyones food was made fresh & correct before we left

Rell cooked that chicken oh so good every thing was perfect !!

I was there Friday March 31st. And the customer service was awful. The dark skinned cook, prep, or server was RUDE! Had an attitude because I ask about my order and said, and I quote it has enough sauce Next time Ill call first and see which spot Rell is working at.. They need to have him give the employees a class on Customer service. P.S. I had to for my cake. If looks could kill. omg...

Rell had great customer service. Got my order out quickly!

Rell has the greatest customer service ever

Great service from rell

Great food and customer service

The food was very BAD, was old not freshly cook$ 15.00 to 20.00 right I the garage.

Good bbq, friendly service! Kid-friendliness: Had several kid friendly options Food : 5/5 |

Filthy sticky floor and almost always out of product

I will never go there again. I ordered on phone. They said 15mins. I got there in 30mins and still had to wait a half hour!!!!!

Not happy. The smell from the bathroom was repulsive. The food was not good. I grow up on this food and I was not a happy customer and I got sick.

Food was fine but service was slow. The cashier forgot to ring up my potatoe salad when she specifically asked what size did I want & I said large. This b&m is just as bad as the 1 on miles!!

I will never go to this location again I ordered online a pulled pork sandwich and fries and it told me 20 minutes I then arrived 40 mins later in my order hadn t even been thought of I then had to wait another hour for them to even ask me for what I had and then it took another 30 minutes for them to make my meal

A B & M BBQ....advertisment but no ribs at this location..Sorry sorry sorry...

Love the food. Service is so so even though we put a decent tip on the bill. Not very clean. Probably would not eat inside again

Lady on the phone needs manners. Shes rude n will hang up before u get a question out. So unpleasant. I respect my elders but whewwww. Because of her ill never order from there again. This location in bedford. Kid-friendliness: Not friendly at all

Oakwood is my favorite location!! The food is always fresh and done exactly as requested all employees are amazing but these two today has really blown me away!! The service Dyamond provides when answering calls and in person is by far amazing and HUNNY the way Nicole cooked my fish wings and fries!!! She s definitely one of the best cooks there I never really do reviews but I had to today this company should be very happy to pick these 2 beyond OUTSTANDING!!

The rib tips were hard, not tender (over cooked), nor was there enough sauce !

The food was good very tasty,the BBQ sauce was delicious.

The lady is the worst. Shes terrible at remembering orders and is insanely slow. makes you wait 15 minutes on doordash orders when they should already be ready. When the other 2 guys are there I never have a problem and its fast. She needs a helper because I have a bad experience every single time shes working. Literally.

We love B&Ms and try to stop whenever in the Cleveland area. We stopped today around 1:30pm and the customer service and food was the best weve ever had at any of the locations. The staff member was super polite and respectful when we ordered even though we placed a huge order. Food was perfectly made for us and nothing was missing. Thank you!!!

I stopped going to the one in North Randall because I started taking blame myself for going. Then bought a house here and the Oakwood store is4 minutes from my house. It seemed better because of the young man and the young woman that is usually there when I do get it! Today I believe I met some throw away from the other store! Nicole T. Your trash, just like these fried hard as you could get them pores of fish. And these cold with a little pored on sauce rib tips! They go well with your trash attitude! IDGAF IF YOUR THE FRANCHISE OWNER OR NOT! Then with the nastiest attitude you answered the phone with I will be right with you but you have two called ahead of me! I AM A DIABETIC YOU IDIOT!

Ordered 10 bbq wings food was excellent BUT they shorted me 2 wings so I have to go back to get my completed order.Staff was pleasant about the mistake did give me a wk to pick up order. Parking: Plenty of parking Wheelchair accessibility: If I had my patient that I care for I wouldnt have any problems bringing her in with me.

Best brisket dinner ever! Kind, patient and helpful staff. I have food allergies and staff was very thorough checking to make sure I would be able to order safely. And so nice even though it took extra time. Food was very good. I am a grateful happy customer! Dietary restrictions: Allergy friendly. Just inquire with staff to make sure about your specific allergy concerns. Wheelchair accessibility: Completely wheel chair accessible.

Hit or miss.. depending on the mood of the workers.

Terrible they are supposedly under new management.....today is Wednesday and I ordered the Special for Wednesday, which should have been Buy 1 pulled pork sandwich and get 1 Free, I get home to a Dam Polish Boy 3 wings and fries with sauce

Chef Gab is amazing! He s very personable and honest. I m so happy he stepped up and reopened this restaurant. I told him, when we spoke over the phone, that I shout him and this location out on FB and I ve done just that. He lets you know how long it ll take to cook and prepare your order. He makes sure you re satisfied with your order. The sauce is better too. Let s continue to support this young man

It was a terrible experience. They put bread on my fish sandwich. My coke slaw was warm, I refused to eat it. The sign said, new management bit it was dirty inside. I cant see this place staying open. I would give it no stars if I could. Dont waste your money.

For starters the employee/ store manager had loud music playing and the TV on with his head in his phone. So the service is poor. Now to the food. I ordered the brisket dinner with collard greens and coleslaw. With cornbread and sweet potato pie. The brisket is sad. No flavor, too much sauce and fat. The thin slices of brisket is not worth $10. The collards have no flavor. So no salt. The place is dirt because they bought a fast food building. The coleslaw is over dressed and is simple. The cornbread is ok. Not the best but not worth $1. The only saving grace is the sweet potato pie. Good homemade pie but if the rest cant measure up in flavor and appearance. Then I wont be back ever again in Ohio to this BBQ spot.

Just left from this place I ordered 5 wings and fries I had no idea it was a wing dinner with 2 sides the girl tried to tell me I ordered double fries I told her I didnt even know it was 2 sides included I know what I said so I asked do you have Mac and Cheese she said thats a custom order and it will be $1 extra lol ok ...the menu in the restaurant needs to be updated and doesnt specify custom and all the extra charges also stop hiring these young kids that could careless about the customer and the food quality and the food has changed definitely not how it USE TO BE the original B&M on 105 in Superior is way better UPDATE the food had to much sauce smh and the mac and cheese was ok...I wont be going back UPDATE MARCH 25 went here yesterday and the girl at the front counter got my order wrong and had the nastiest attitude UPDATE APRIL 10 2022 The food was disgusting mac and cheese overcooked yams taste like a can and the chicken was soft not fried I will never go back here ugh didn t even eat my food waste of money and time not to mention placed my order over the phone and waited a additional 20mins then had to go back because the order was wrong

Customer service was fantastic. Food hot and good.

Always a good experience with good prices. I cant say enough.

If youre a meat eater, this place is for you. If youre a vegetarian, there are a few options for you. If youre a vegan, the fries with or without sauce is good are for you.

Good place..good food

Hands down worse BBQ joint I ever visited. Rude cashier and waited over 35 minutes for 2 pieces of cold perch. Black owned company so keep that in mind when visiting. They could care less

It was alright... i came from Columbus and anytime I come to Cleveland I have to get a polish boy.. I prefer Kims but they were closed..

Lousy

I got a center rib dinner and it was horrible! I could only try a bone chew it and spit it out. This place can be hit or miss but this was ridiculous! I gave 2 stars because I got wings that were decent but as much as a rib dinner cost Im beyond upset. If I didnt live so far I wouldve taken them back!

Watery bbq

Not bad at all the owner is pretty cool hands on in a professional way from the vibe I get.

The food is very favorable and tasty their fish is cooked to perfection Parking: Great parking Kid-friendliness: Very friendly

Cole slaw was bitter.

The restaurant was clean and modern. There was orly one employee. She managed slowly.. My greens and yams were hot and good. The rib tips were very small. I was disappointed with that. Some were under or overcooked. Their sauce was great. Cornbread was tiny and overpriced and straight from the refrigerator. This restaurant seemed modern and relatively clean. I did not have the heart to complain to since was working alone. Dietary restrictions: This is a barbeque restaurant. They offered sauce on the side and several vegetables. Kid-friendliness: The employee was kid and friendly even though terribly short staffed. Wheelchair accessibility: The is access for wheelchairs and setting marked for disabled.

The food is great!

If you like/love ribs... I STRONGLY RECOMMEND ordering from here! But I also recommend the owner do a surprise visit to make sure the image is up to par! We will be back, thanks again for our dinner it was amazing!!!

Customer service is TERRIBLE

I never have any complaints about the food or service here. Yesterday evening, I brought 2 polish boys, rib & wing combo & fish and wig combo. First I would like to say, the perch was seasoned to perfection! My first time trying the fish, it was good! On a bad note, the ribs were not good at all! I do not know if it was because it was closing time or not but I have to give them a thumbs down. They tasted like they were in the fridge for 2 days or so and warmed up, was not seasoned at all! Just did not taste fresh! My son did not even eat the dinner at all, he ask me to try one, I could not even eat it! The wings, They were not even done all the way! Like I said, I never had any complaints about this particular B&M but this time food experience was not good! However, my Boyfriend did enjoy the polish boys! My son & I could not eat our dinners, not even the fries, lost our appetite! I could not bring the food back because they would of been closed by the time I got there. I just know not to go there an when they are getting ready to close. The cashier, Harmony, I think that is her name, she has great customer service skills, thank you, Harmony for always being polite and have a smile!

The food was decent just sloppily thrown in my box. As always the service could use improvement but the facility is clean! Vegetarian options: Dont even think about it, its a soul food BBQ joint Dietary restrictions: Not recommended Parking: On site and wheelchair accommodation Kid-friendliness: Not so much cause the service here sucks! Wheelchair accessibility: Very accessible

Good BBQ

1st && probably last visit. Pulled pork from TONIGHT tasted spoiled, highly disappointed. Mac & cheese is more of a coating of cheese around elbow macaroni. Rib tips are bomb though. Honestly want my money back but not even worth me going back to the establishment. Overall was not even close to impressed

Beckham s has improved greatly on their speed of carry out orders even if short staff. Food was great on this past visit. I will visit again.

Meat over done, not able to eat.

Horrible! Slow and poor food

On a Saturday evening, sign says ..Got Ribs..but didnt have none. Had to order a polish boy instead.

Old hard dry ribs on my sandwich. Ill never return. It wasnt edible. I spent $45 on food. Smh

First of all I would like to say they were 22 minutes late for my order they close the store Im outside waiting for my order I ordered a $5 special they forgot my order with no sauce Im knocking on the window to letting them know that the have their device the young man will not open the door he was laughing the manager finally came to the front and I had to tell him that they messed up on my order and theyre late you finally received my order I finally received my order I wasnt satisfied at all the meat was very tough and it had a peculiar smell in that so I threw it away I would never go back to that restaurant again.

You can order ahead, there is no inside dining but the place is set up for social distancing when going inside to pick up order. I ordered in my vehicle and my wings were ready in 15 minutes.

Got a wing dinner this is the best location

Had a brisket sandwich that was so tough and had no flavor. There was a lady who ordered fries with barbecue sauce on them and apparently they mixed us up. I never throw food out, but the brisket, fries and mac and cheese were inedible.

Called in to place an order, while 30 away, was placed on hold for over 5 minutes TWICE. Got to the restaurant to see if it was crowded then I would have understood the hold. No one in the restaurant. So I called from the car and watched the girl answer the phone put me on hold and go take a seat. I pulled off. TERRIBLE CUSTOMER SERVICE..

Hot food

The food was over cook n the onion was burned to a crisp..fried chicken tasted like it was fried In oil that was not fresh

Always good food there. And theyre open late enough for a decent meal.

This location is just ok. The food at 105th location is way better

I grew up on B&M BBQ (East Cleveland, off Hayden)...well a lot has changed over the years. This location for sure has something going on...ordered a polish boy and wings on 1/31/2021. I knew it was bad when the order was ready in 3 min. The food was horrible, wings we either re-fried or sitting under a lamp too long. Barely had meat or the meat was too dried up. The sauce didnt taste like the same sauce in the bottle, it had no flavor and was really brown. The polish boy or sausage I should say, was not freshly made, the fries were old and hard and the polish sausage was burnt. During this pandemic the least you can do is serve good food as high as the prices are, needless to say I will continue to make my own beer battered wings. B&Ms what happen to yall? Im disappointed.

It isnt how it used to be. How could you get a sandwich without a bun. Im used to pulled pork and coldslaw as a sandwish not seperately. Plus the price was way more then on the website, got ripped off. Must have new owners.

My ribs were cold and someone threw hot bbq sauce on them. My mac & cheese tasted like water. Very unprofessional staff and disgusting food.

Terrible called the Oakwood Village B& M got placed on hold for extended amounts of time. Great recording stating if you re on hold for more than 5 minutes either call back or come in and order. Really??? Great customer service ugh

Rib tips were super dry, I did not get my cornbread in my order.. definitely not worth $15 for a rib tip dinner when they are so dry you can only eat 1/2 of it. Employees were friendly and the coleslaw and green beans were good. But I have to say I will spend my money elsewhere next time.

Visited there today and the service was terrible. I dont know if the lady taking orders was having a bad day but she was loud rude and unfriendly. She was that way with the customer ahead of us as well as with me and my friend. After taking my money I immediately asked for a refund which she initially said I could have then said I couldnt have one, threatened to call the police because I wanted my money back for her bad service. Who would call the police on a black man in this day and age for such a petty issue in these days and times? I just dont know where she learned to treat customers. I dont like to eat food after having a issue with the person preparing it so I did not get a refund and threw the food away B&Ms lost 2 customers today. Who knows how many other customers this one person has drove away. Will not be returning to B&Ms. Would have gave zero stars but it wouldnt let me.

Ordered a bbq pulled pork sandwich and fries. The sandwich was on loaf bread! So soggy at the bottom you couldnt pick it up. Had to eat it like soup. I think they gave me about 8 fries. Disappointing dinner.

Go to BBQ wing spot, the sauce does it

Great bbq

Great values!

I have ordered takeout ribs chicken wings and absolutely LOVED it!very flavorful! You have the options of sauce or dry rub and it is seriously the best ribs I ve ever had! Anywhere! Fall off the bone!

Hello. I would just like to express my disgust for the lack of customer service I received at your Oakwood Village store today. The cashier was beyond rude - she burped while I was placing my order, answered the phone while I was in mid-order, and acted as if I was a nuance to her. Her customer service was not up to par and I really don t think this is the kind of customer service that you would like to have representing your company.

A long time favorite!! We had the catfish dinner...great . 4 large filets enabled us to share, food was fresh and hot. Only problem, they were out of slaw!!

Lol, my people, was very disappointed by the wait, but when I bit into my food.lol, I got online and ordered some more...

This place is ghetto af. When you call they put you on hold and never come back to the phone (every time). Then when you actually come I. To order, It takes forever to get your food. The customer service sucks, which makes it hard want to spend money here.

Food just nasty you just never know how its going to taste and the people are rude

I wanted to like this place. Its in my neighborhood. But, it was dirty and the beef ribs were horrible. I would NOT recommend this restaurant.

I luv them nice sevices fresh food.. CLOSE THE ONE ON NORTHFIELD IN MILES DOWN ATTITUDE ATTITUDE EVEN THE OLD LADY ATTITUDE..

The cashier was absolutely awesome and my food was great :) terrific service and also a great atmosphere. I recommend this place to eat to anyone

Great Customer Service from Harmony!!! And food is delicious!!

How to hang I have gotten a large box of fries and the fries were over cooked I dont go there often its like hit or miss sometimes the food is good and sometimes its not

Absolute worst Mac and cheese I ever tasted..... they had some nasty spices like rosemary and crushed red pepper flakes and it wasent even baked properly... like still pieces of raw egg and cheese........ ewwwww....total epic fail... I ll make the trip to Sharks off Lee road next time.... please for the sake of comfort food re- do your Mac and cheese recipe ehhhhhhhhh so disappointing

I did not eat. Went with my brother in law who loved porkchops.

Over all love the food nice a warm employees going tomorrow

7.17.21 @527pm - For the most part, the service is always nice. 1000 percent, the food is awesome and not prepared sloppy. The younger chick there with the perky attitude and beautiful afro though love her! From her greeting, to her actually opening the box and confirming the order, while still loving working here.

Food is delicious and good customer service

Very good perch dinner. Very good wings

Was last customer for the night and took the time to ensure order was made correctly. Always appreciate the customer service here. Must also mention the young man (I think grandson of owners, just my assumption) manages very well.

Employee was nice enough. Outside of restaurant looks nice, inside no. Coleslaw was warm and tasted like it was starting to spoil. Fries were good. BAR B QUE sauce was good. Wasnt impressed with the ribs. They had no utensils to give me? They were out of chicken tenders. They were out of Mac and cheese. No napkins either? Wont be back.

Good wings, friendly staff. I went to the restroom and it was clean, an all around great experience

Please do better. The ribs were old and not seasoned. They actually were all bones no meat at all. And barely any sauce. Employees were nice. I love supporting black owned businesses but you also have to offer fresh and well cooked food with professionalism. Please please please do better!!!!!! 105 & St. Clair is better....

Rude

worst customer service ever. they need a customer service hot line.

Rib tips are more like cartilage tips. They give you small pieces of inedible bones and fat around cartilage. Refused to give my money back. Rude employees. Keep far far away!

Great ordering system. Catfish was really good. Wings were pretty good.

I give four stars to the lady Ranielle at the front taking orders but the food was horrible. Chicken was burnt and very small, fries was hard you could use them as nails

Garbage.

Great Food. Friendly staff and clean Restaurant.

I drove from Akron. Food was horrible ordered slab dinner, ribs looked old and were pot boiled. No smoked flavor at all fries were old an greasy looking. As much as they charge now food should be much better. This is the second time Ive gotten horrible food. Im done eating there.

We stay around and have tried and tried the food and just I don t know terrible Order today and we order a two piece fish which was catfish and shrimp dinner with sauce 13.99 or more and then 2 of the 2 pieces of fish sandwich with coleslaw which we ordered catfish that is 8.00 each or more Got one piece of fish with a dang on bun that s not 2 piece it was long piece of fish that they split down the middle like whiting and going to say that s why it was 1 piece should have given the the whole piece that s not 8.00 with some warm coleslaw brown and no sauce The sauce is terrible it s just sad I ve tried multiple times for my husband but it s a ripoff and terrible

Terrible!! I was told that they are a franchise of Beckhams who carries the name, but doesnt honor their coupons. I ordered two chicken dinners that were overpriced for the portions that were given. The wings were very small and hard, I received a small amount of fries and Cole slaw. I added some fried Okra (which costed more at this location for close to $30. What a waste of money, the Oakwood Village is not what it use to be. I will not be returning...

Ive tried calling multiple times on different occasions and I never get through. Dont know why. Food is good but you have to go there to order for some reason.

I love this place there food is on point and the staff is great

I ordered a 4 bone rib dinner asked for Mac &cheese instead of fries and coleslaw and bread .Got a 6 bones and french fries and nothing else the ribs were so Tough I threw most of them away. And ordered a Pulled pork sandwich for my friend. The Pulled pork was not to bad but had a lot of bones in it and put on 2 slices of bread he had to eat it with a fork .Will never go there again .No one was wearing masks or gloves making the food and serving it . I was sorry I went there to start.

Service was really good she had a beautiful personality on the phone when ordering my food, food was hot and delicious nothing dry or burned I didnt feel rushed even when it was close to closing just a great experience with takeout.

Too long in between visits, but the Polish Boys and Ribs NEVER DISAPPOINT!!

At the Oakwood location. While I was putting in my order. I noticed no staff members were wearing a mask. They could be a carrier and passing it to customers.

2 long rib dinners, 6 wings, beef boy, 2slices Carmel cake. 47 bucks. Wings were super short and meatless and tasteless wings were the same cake icing tasted like maple not Carmel. Holiday failure.

Good food but not big portions

Food taste old, over priced and the people are rude and mess your order up every time

I go in to order, theyre menus arent lit up so I asked for a carry out menu and i was told they dont have one. I asked how am I supposed to order if theres no menu and the kid behind the counter starts verbally telling me what they have. What a joke.

The fries and chicken with sauce was good. But the chicken without sauce is nasty. It messed up my taste buds man for days

When I call to place a take out order they answer and immediately put you on hold. I held for 45 minutes and no one ever came back to answer. This is not the first time. Everytime I call, i get the same thing. When i decide to go there and order, there is maybe 2 other people there. I dont know what happened to them but the didnt use to be this bad. I really enjoy their food but getting to order is a big issue.

Solid soul food option

Between Oakwood and Lee Road horrible the food is warmed up and dropped off to eat store the only thing thats good is a chicken if you catch him on a good day mind you yesterday I walked in and watch them turn around three people it was 9 on a diet and the people were in the door at 9 and they told them that they were closed knot on top of that they went outside in the rain running around asking each car whose food is whose instead of just leaving it in the store letting the customer come in you running from car to car accident is this your food is this your food this nasty not one time did they wash their hands do you want to wait an hour for their food no I dont think so Im cool horrible

Always fresh down home flavor

This place has great food but has a really bad smell coming from the bathrooms

The food is nasty!!!!!!

Sometimes good but not always.

Wouldnt recommend asked for a fresh polish boy with only sauce & Cole slaw on the side and no fries

Mac and cheese was nasty... I ordered peach cobbler got sweet potato pie instead and a pepsi instead of sprite... Chicken was good tho

Literally tried to call the restaurant while I was inside and the number says its busy. There was absolutely no one on the phone. They took the phone off the hook so they didnt have to take any phone orders. Why have a restaurant if the business is too much for you?

My first time having B&M. I will definitely come back. Great food.

I was able to call-in my order and the food was nice and hot when I pick it up. They have the Best BBQ chicken wings in town!

The worst most unprofessional BBQ spot. I went in today Oct 8, 2020 at 7:30 pm and ordered the $5 dollar holler. The cashier said it came with a side order of fries. Waited 20 min came back in and the fries was missing. I asked for my money back since it wasn t what I ordered. The manager with purple and red braids came storming from the back and immediately started yelling that the meal don t come with a side of fries and asked what part of that you don t understand. I said the cashier just said it did. She said no it don t. I showed her the menu, she snatched it out of my hand. I immediately became upset after that and we began exchanging words. The manger came from around the counter and opened the door as if she was ready to fight. I stood there waiting for her approach as she held the door open yelling as if she was going to swing. Her male co worker came and picked her up and took her to the back. All this could have simply been resolved and the drama avoided if she spoke with the cashier and asked, did you tell her that a side of fries come with it and replaced the fries. Instead of taking my money and then refusing to reinburse me for what I paid for.

My go to whenever I come to Oakwood to visit family

First time at B & M Oakwood Village location. My girls and I decided that it was pretty safe to take a little drive and enjoy the fall foliage. And before you knew it...we were hungry! So we decided well go for B & M box of fries with sauce. While their we got their mac n cheese. Which was really tasty! But their box of fries have gotten smaller . But their still delicious.

Wings was to small

The man (maybe manager?) taking our order was extremely welcoming and nice right when we walked in. We ordered the chicken dinner and it was delicious. Mac and cheese, corn bread, green beans, chicken all delicious and cooked with great taste and spice. We LOVE the sauce that was on the ribs. We didn t order ribs but the owner let us a try a sample because he was awesome. The ribs sauce was amazing and the dry rub on them was to die for. Super friendly staff that obviously cares about their restaurant. We will for sure be going back soon and hope to spread the word on this great place!

GREAT experience!! Professional customer service! Really appreciate that cashier let caller know that she would be taking MY order 1st since I had arrived before called came in. Now thats what I call professional customer service !

Stopped in to get a Polish boy and it was good as ever

I had the worst experience ever at the Oakwood location! My food was made very poorly and it was not correct. I called into the store to let them know it was incorrect and the girl had an attitude as if I did something to her. She couldn t offer a replacement and told me there was nothing she could do. I asked for a manager and I was informed she didn t have one. I will never return! Terrible customer service!