Tim Hortons in Cobourg

Amazing, has never gotten my orders wrong and Always served asap

Veggies - Try the Habenera vegetable wrap, delicious with an ice cap.

This was terrible. The new set up has no direction and they yell numbers with no idea what your number is if you order from the front. No idea where to stand, no one directs you.....its so many employees doing nothing. Running one item as a time. All food in take out bags, unorganized and packaged wrong. Took 25 minutes to get 2 soup and 2 sandwiches. Food was sloppy in the wrapper for it taking so long. The paper spoon for the soup was disgusting. There was very few people in the restaurant and the garbages were overflowing. Outside was nice and clean.......this was so bad today....please dont tell me to call guest services like the flow of other negative reviews. Just fix it. New opening fail

Looks like they hire students on work permit and exploit them most . They don t support hiring local , they got three branches the labour law team should investigate each and everyone there , they don t bring most of the them to their system , within 3 months they will fire . Such an bad place to work

Great staff Food is fresh Service from staff is good Food : 5/5

Im not to sure whats going on anymore! Or why I even bother at this point. My most recent trip to Timmies for an Americano and a belt I found myself without coffee, as the machine was down. And then, followed up with no egg on my belt. I later confronted a manager to express my displeasure. As compensation I was given an extra piece of bacon on the sandwich I just ordered. Im such a glutton for punishment..... Why dont I just start going to Wendys:) the coffees great and so are their breakfast. Well.... Its settled then. So long old pal Tim, and hello to my new breakfast friend, Wendy )

Entered the store last night around 830pm, 4 staff members on the floor and not one acknowledged us standing at the front counter. After several attempts of me asking if we were being served, I finally said do we need to go through drive thru to be served? At that point the supervisor who had been standing with her back to us staging cheese, turned around rolled her eyes, and then rudely served us (snarky, attitude). When she finished taking our order, instead of making it she called one of the 2 people working drive thru to come make our drinks while she went back to staging cheese. Unacceptable customer service and disgusting treatment by a supervisor. *update* owner requested I go online and make a formal complaint so they can address the issue and make it right for me. Only they never followed up once done I can see these owners really care about customer service, not! Vegetarian options: Veggie Wraps

The Washroom was my issue Refused to clean the overflowing urinal.. Service

Great customer service I would say. Shout out to the girl named Sama. These guys are really taking forward Tim hortons legacy.

Best coutomer service ever I firstly met Inder Maan .. she is very nice and made a awesome ice coffee for me. Food

After i ordered and paid for a Flatbread pizza I was told it was too early and that the order was canceled. A few minutes after purchasing another item, I was told the Flatbread was ready and the order had not been cancelled. I had paid for 2 items. Not good.

Vegetarian options: Vegi Bowls Bagels Vegi wrap Croissants Parking: Perfect location with good amount of parking!! Kid-friendliness: Kid friendly atmosphere. Staff was even kid friendly!!

Go through the drive thru they screw up your order no apology! Poorly managed location!!

This is a tough review to make as Tims has been a staple in my life for many years.. but I come to the division st store in cobourg in the late evenings often but tonight was ignorance and quite frankly piss poor customer service. I requested a toasted bagel and told it was broken and there in no way to toast anything. I then asked to heat up in microwave but then again said it s broken/not able with an irritated look the guy had on his face and for him to tell me that the convection toaster in broken (when it s turned off and plugged in ) microwaves are down and a Tim Hortons doesn t have a basic toaster as back up. When I questioned the staff member he simply walked away from me. I m not about making poor reviews but the piss poor attitude and ignorance for the staff.

Great service friendly smile at the window

Ordered a medium coffee 2 .5 cream 2.5 surger and a cheese t-buiscut heated with butter big glob butter on it not heated and when driving down highway and want to start eating it and get big glob butter in mouth is gross I go to this one everyday I am disgusted

They didnt have things which they should have. Ie. Strawberry frozen lemonade, wedges, chocolate chip cookies... And there were flies with the muffins.

Busy place, but service was okay.

Always best.

Personal hygiene is at a low for this location. This Drive thru window will service you your coffee, by holding onto the lid, when the server has a finger fungus on their nails. At this point you could clearly see that the nail is about to fall off. I could only imagine what is going on when preparing my food. Contacting customers services for this large food chain doesn t nothing. You ll get a thank you I hope no one has the same experience as me

Good service and clean bathrooms.

Good chicken wrap. Vegetarian options: I can no longer eat DAIRY including Eggs Wheat and focus on low sodium intake. Im in my Golden years now and have been learning to take care of my health better over the last 35 years. It is getting easier today because more and more people are waking up about eating well and some places are getting in tune as well. The wrap was okay but I would have preferred a sauce thats plant based.

The only tims open overnight making me more relied on this joint as I work overnight. Every time Im at the drive through even if the front is empty the staff takes sweet time. Most of the time the drinks made are incorrect. Orders are taken at the entrance but punched in when the car is near the window making most order wrong. Who puts caramilk chunks in a tiramisu cold brew? Instead of a espresso foam I got a espresso shot in my cold brew and no cream. Food orders are made with no gloves. Customer service is the worst with overnight staff. Most cant clear simple doubts or even talk. Are you guys replacing night staff with newbies? 10 minutes to make an ice cap. When I turned my window down I saw employees just arguing with each other on making the order. Unreliable spot.

Goto any other Tim Hortons but Brighton Ontario this location is full of effective up staff

Fast and friendly service. The coffee was hot but drinkable. Food was good as always. Wheelchair accessibility: Restaurant has easy to push buttons to access the clean, wheelchair accessible bathrooms.

Great service, friendly staff

If I could give a negative star review this time. I would have. I should have realized my cup had a gaping hole in it. But we get pushed through drive thru so quickly. You never get a second to check. The moment I lifted my cup from my cup holder to have my first sip of tea, it literally leaked. All over the cup holders, the side of the holders, my seat, my pants. Im astounded that they didnt realize that such a big hole was in the cup before handing it off to me. Slow down and look at what youre handing out please. I spent over 10 minutes just trying to clean my car. Had my cup holders not been so big, I would have had my hot tea all over the car and it would have been a disaster..

Coffee was extremely bitter this morning. Was looking forward to a good cup of coffee.

Good and fast service

Found that perhaps staff were in need of a day or two off. I understand that staff shortage is a big issue and staff are over worked however when choosing to rise to the occasion and fill the shortage that it is also a responsibility to the customer to remain pleasant. Staff fulfilling gaps in the schedule should be and I personally commend them for their commitment.

Good food. Quick service. Good parking.

Fast service with knowledgeable staff.

Food and service were good

Its a tims, They are pretty much all the same...

Getting slower as time goes on and if in a hurry better togo in as through drive through

Coffee seemed off left a metal taste after drinking

Lisa on window is so friendly

Great proportions when ordering bowls!

Very good experience. Staff friendly Parking: 20-30 spots. Wheelchair acc.ess and parking at the main door. Auto entrance Kid-friendliness: Also have family like setting for casual as well as regular tables Wheelchair accessibility: Fully accessible

I stopped in and left after 5 minutes of no service

The drive-through experience was marred by a menu so extensive that it led to frustrating delays. While the variety is commendable, the time spent waiting outweighs the convenience of a quick drive-through. Streamlining the menu could greatly improve efficiency and customer satisfaction.

Went here around 8pm last Friday (26th), I thought it being 24hrs they would have some donut selection there. When we arrived there wasnt a single donut available, so we settled on some cookies to bring over to a friends. To say I was disappointed would be an understatement, we had already gone to 2 other Tim Hortons before this but they werent 24hrs so I could understand them not having any donuts made.

I dont know if it was miscommunication but when I asked for 20 assorted timbits with no birthday cake. They gave me 20 birthday cake timbits.

Staff were so happy, helpful and fast....coffee hot...store perfectlyclean..great day

It is Tims BUT these people cared and seemed to be having fun

Fast service. Got what I ordered.

Today we visited this Location, good service, good product and great employees.... 20 minutes into travels I realized I had left my purse where I was sitting...in a panic I called the store a pleasant voice answered, I asked if anyone had turned in a small red purse and she said no... but asked where I had been sitting in the dining area and offered to go to check. She took the time to go into the dining area and thank goodness it was there on the floor... thank you to your Staff for taking the time to look for me...there certainly were angels watching over me today and one of them works at this Tims. Forever and for always grateful

Drive-thru was very slow today

Never recieved a wrong order, but usually wait approximately 10 minutes in the drive thru. Im sure thats normal for the day time. It is super frustrating when I show up at 9:40pm and everything is closed, when Google says they are open until 10pm. I get things happen but this is a common theme in Cobourg and the unreliability of business Google pages is frustrating. If you arent open until 10pm, its very easy to update your Google page.

Tim Hortons is Tim Hortons, lack of social interaction by staff. Order and leave or order and sit.

I usually pass by this Tims on my way to work and grab a french vanilla. lately they have been making it very differently and its not good. also the bagels have been stale in the mornings.

Always friendly service

Great service today coffee very hot just the way l like it.

They need to hire a couple more people to avoid the line ups

The reason service only got a 3 was the guy taking our order was not attentive and had to ask someone how to make it plus he typed the order in my wife ordered the vanilla coconut latte and got a vanilla coconut cappuccino since it was first time trying either she never complained

Food was good, once you were able to place an order. Going in to order was our mistake, drive thru was better. Dont use the washrooms, were not clean Food

umai

I came in for a coffee with my friend today, Sunday April 16. It wasnt busy at all. We went up to the counter and waited to be helped. And waited. And waited more. There were 6 people working and nobody acknowledged us. We waited at least 10 minutes. The couple in front of us were waiting for their order. An order of 5 coffees. We already left the store, were talking to people outside for another 5 minutes before that same couple came out with their drinks. Ive never in my life experienced such bad non service at a Tim Hortons. The staff knew we were waiting at the counter, they kept walking past us back and forth.

The slowest Tim Hortons ever.

As always, good coffee and great service

Worst tim hortons in town. In the drive through for at least 15 minutes each time. Ice cap.machine never up and running with no signs at the drive through so people dont waste their time in the long wait times

Arrived at 8:56pm on Tuesday May 16 2023. Your hours indicate open until 10pm. Teenage worker putting cones to block off drivethru and seen me. Continued to add cones and walk away. Went to enter. Door locked. Not very professional to close your doors early and have the hours marked incorrectly wasting my time.

Purchased steep tea with half French Vanilla and extra Orange Peko Tea Bag.

Veeeeeerrrryyyyyyyy sloooooooowwwwwwwwww

For the price you pay for food you would think that the toasted bagel would be at least warm. Not cold that the butter wouldnt melt.

This has to be the worst tims in Ontario. I cant believe how many times theyve completely messed up my order and for amount of times Ive over paid for the food they gave, these people might as well be stealing from me. The incompetence is unreal. If at all possible would recommend a different tims. They all arent great but this ones just terrible. Be better.

Friendly!

Fast service ever

The place was so dirty and weird smell And they don t even know how to make the customized order. Food

Nasty Food flies everywhere

Every time I come here it takes way too long when it s not even busy. As well as most of the time there is hair in my food

I should have taken a video like that other reviewer did. Noticed a couple bugs on the dolce du leche apple fritters I was going to buy last week, and was immediately grossed out. Upon further inspection there were about three to four baby flies on each one of the four fritters. Took me telling the lady there three times she had bugs on the donuts before she even acknowledged what I said, and promptly did,,,,,,nothing at all. Fast forward to today, reticent about going in but its very near my shop so I thought it cant happen twice,,,,,,right? Wrong, very wrong. The flies were exponentially worse this time, when I told the guy he took a quick look, then proceeded to smacked the wire rack around dislodging at the very least thirty baby flies. There was an actual swarm of flies in the donut case. I literally couldnt believe my eyes. He kind of chuckled when I asked if he was going to do something about it. It was at this time I noticed that the whole place was infested with flies. No strips or blue lights anywhere to be seen. The place is disgusting. On top of which they never get your order right. Used to get farmers wrap sub the egg for extra hash browns. When they do this they have to rebuild the wrap in the till for some reason, and the cheese that comes with it ends up being charged for. When questioned they say they cant do anything about it thats the way their till works. Over all just a horrible experience any time I go in. McDonalds is one street away, that Tims franchise will never see a penny from me again

It would be better if the eggs didnt come with egg shells periodically. Lol

It is very well organized and professional. They definitely try to get your order right. If not, they will make it. With the renovated seating area. Great access for handicapped with parking. And installed bathroom. It creates a nice relaxing atmosphere. Im hooked on their artisan sandwiches. Had a nice tea to finish it off. It was a nice break in the middle of a hustle bustle day.

Experience was awful ordered coffee and tea biscuit and sat in line behind person at window for over 10 minutes person ahead had called or ordered online they should be made to go into store especially when its lunchtime and people dont have all day to wait anyways got to window I said thats crazy sitting here over 10 minutes I asked if my tbiscuit was warm she said a little very rude I have been coming here for years very disappointed

Service is terrible. When you go through drive through its way tooo slow below average for any restaurant. The screen at the drive thru is blinding. Instead of a blinding white background they should have something more subtle like a black background with white font. Geez I feel like I committed a crime and the police search chopper is looking for me every time I go though here what the heck. Cant believe this passed though Corporate.The bagels have drastically decreased in size Wonder how big they will be next year. This restaurant has gone down the drain. Hard to believe they are still making money. People working there are incompetent. You place ypur order at the drive thru only to be asked same questions when you get to the window. Terrible. I rather pay 10 dollars for a coffee at Starbucks at this point and save 15 minutes of waiting at the drive thru waiting.

Waited over 25 mins in drive through. Sat at speaker with no response for 10 Mins. Person on speaker did not speak English

Worst Tim Hortons u can go to. Dont waist your Time here.waited 30 mins line didnt move once.

I would like to report that i was sitting in line for 30 minutes with only a few people ahead of me i do not believe that special needs people should be working at the counter due to bad service

Its Tims no food is really good from there, they are meant to make coffee not food

Awful

Slowest service

Slow, unresponsive, just like grandma.

Its just average food. This time they got my entire order wrong!

Was served without a long wait. Cashier very friendly and my Raisin muffin was delicious Dietary restrictions: Nothing is diet there, not sure about restrictions Parking: Easy access and plenty of room

Basic Tim Hortons experience, restaurant is always clean and presentable. Line are long during peak hours and because of the centralized location. Drive thru is an awful experience, orders are usually wrong and if ordering something specific (bagel, specialty donut) there is a chance if they are out of stock theyll only remember to tell you at the drive thru window sometimes after youve already paid.

i will never understand why during the morning RUSH every single day they have only one person taking orders. Never any urgency at their busiest time of day!! If you come inside to avoid long drive through lines you end up waiting WAY longer. If you attempt to place a mobile order for pickup to avoid both lines, the only portion that will be fulfilled is the hot breakfast. Front counter staff dont even acknowledge mobile orders let alone gather the drinks and baked goods that accompany it! I do not blame the staff present, they work hard. Why is there never enough staff scheduled to properly serve your customers????

Poor service from staff with a bad attitude. Take the extra 4 seconds to spread the butter on my bagel instead of (consistently) just leaving it in a single unmelted pile in the middle.

Waited for a few minutes for people to take my order but nobody came to the desk, also the food options looked kinda bad and stale

Dont waste your time at these two locations. on two separate occasions within a year, Ive attended both restaurants and both the in store counters were closed, with drive through lineups out to the road. Locations claim staffing issues

Typical Timmies. Nothing special.

McDs has beter coffee. Been to one Tims. Youve been to them all. Food

fine, completely average tims

Some of the best staff Ive ever seen

Always good

Love the people who work here. Older staff are awesome and newer staff gives a fresh face.

Ok

Friendly service, you must have patience going through the drive-thru.

They re newly open and it s very clean. Service is very slow though

Coffee was excellent

Service was reasonable, considering how busy it was.

Tims

really fast and nice service this morning (given how busy it was), but the steeped tea I ordered tasted like they didn t clean a coffee pot before they steeped it

Same ut was different but the staff very pleasant

Horrible.... Slooooooooowwww.. .. And super slooooooooooowwww

Never seen such a slow tims in my life. They need to find staff that wants to work. Instead of looking around trying to look busy..

Best tims around

Worst experience here. Went for an evening hot drink. The drive thru worker used the same gloves to take money and touch the food. Grabbed the coffee by the lid and whatever dirt was on his gloves visibly transferred to the lid of the cup (which I didnt notice until I got home, it was dark).

6 of us had coffee and donuts while seated inside. We were bombarded by houseflies during our time there. For a restaurant, I find this unacceptable.

Quarter after 7AM drive through open but the store was closed.

This Tim s is horrible, I walked in on one of the workers giving birth on the table??? Gross!!!

Unbelievably slow drive through. Unless you have half an hour to kill avoid at all cost!!!

Worst timhortons in all of ontario. If you dont mind waiting 25+ minutes for a coffee then youre all right. This is hands down the absolute slowest tim hortons ive ever been to.

Closed at 830 pm, which is obsurd

Stop pulling steep tea pots its GROSS

Small but okay

Most of the donuts they have on the ordering screen they do not give out anymore or they have discontinued them but they still have them on the menu screen and they dont let you know they are discontinued until you ask for them which holds up the line longer for customers

The doors are locked in the middle of the day but there are customers in the store.

Says dine in available on Google but when we got here it was drive through only. Super frustrating when you have a trailer and can t go through the drive through and check before hand.

Tim hortons around here has turned into a massive joke. Walkin is NEVER open past 3pm. Coffees are NEVER filled approprately. Food is never done correctly. Seems like false advertising to me. Anyone feel like getting in on a class action lawsuit?

Ridiculously long waits. Only one staff serving in front. Never seems to get any help. Long wait for only 4 customers in front of me. Inconsistent hours for walk-in service leaving pedestrians tough out of luck.

Juat like evert Tim hortons.. never get what u ask for .

Google says there open until 10pm, arrived at 9:35pm - doors locked, shelves cleared and staff getting ready to leave. Made the trip off the highway to get a coffee to keep us going on our 8 hour drive. Off to find a Starbucks

Busy location. The coffee is too sweet, food too spicy, and the staff seem unhappy to be there. By comparison, the Tim Hortons by Canadian Tire have very happy and pleasant staff who clearly enjoy working there.

Coffee was quick inside but the drive thru line was huge. Accessibility door was locked. Wheelchair accessibility: Automatic doors were locked but regular doors were open.

This is a Good/Bad review. Good - I want to thank the people working at This Tims or any Tims for working so very hard to get people their morning coffee! :) I really do appreciate it!! :) And every True Canadian should!! Bad - The Owners NEED to wake up!! And not be so GREEDY!! PAY YOUR WORKERS WHAT THEY ARE WORTH!!!!!! SHARE THE WEALTH YOU CHEAP BAST$*DS!!!!

Not bad

Just coffee but all I can say is that many of the staff have forgotten basic good manners

I hope the owner sees this, Over the weekend i had a awful experience with a troubled customer harassing us, however the tims staff was very pleasant kind and offered to help. What really impressed me was their attitude and sencerity. I really appreciate how kind you all were to us.

Was ok

Feels like coming home...

Nice atmosphere

Drive through was very slow