KFC in Cochrane

Always shorts me food or has problem with my takeout order then a hassle to get resolution...

Friendly staff. Quick service. Have always had a very good food quality experience here. Update: Unfortunately the quality has dropped so low, can no longer recommend. Grease filled container of chicken and half full salads destroyed this historical icon.

Had a great experience at the dine-in.The customer service where really great especially the staffs where very friendly . The store was really neat and well maintained.Definitely will be back to the store again with my friends.

Absolutely disgusting

Bad food and chicken was raw in Side Food

Typical KFC experience, but my dips werent with my meal (despite being on the receipt), and no salt, pepper or ketchup was included with the meal.

Best customer service and best KFC outlet

Very friendly atmosphere great customer support..

Tastes really good

The staff and food both are appreciative. Had nice experience, will visit again.

Thanks to manager for helping

Clean restaurant

Service was good and staff was friendly

Good service.. Dietary restrictions: No dietary restrictions Parking: Free parking

Fresh chicken and great deals! Will come back.

I really enjoy the food it is frish and tasty and one of my favorite restaurant love it

Love it

Nice service

The place looked good and was really clean. The food tasted great too, and they have some good daily deals

Food is very fresh and tasty and also great customer service of the staff and I highly recommend

Quick service and friendly staff

Best location for the chicken. Always ready to go time and again. Great job guys.

Food was really hot and fresh specially French fries and chicken. I am really impressed with food and friendly service keep up guys healthy atmosphere

Very friendly and helpful people .food was very hot and tast good.

Friendly atmosphere.

Great team

Food was hot service was quick and staff was very friendly.

Great taste and faster service. Highly recommend

This branch makes you feel comfortable . I love the vibe and I am thrilled with how staff handles customer , everyone is amazing and helpful, specially Rofel . He did amazing service to us and we will definitely return again .The food is also amazing and satisfying.

Staff are friendly and chicken is good

The staff were friendly and attentive. My order was taken promptly, and I received my food within a reasonable time. The cashier rofel was very helpful in recommending options.

Grear place, great food, great people

Very fast service, and the chicken was delicious.

Amazing experience and clean atmosphere.staff was friendly and proactive.

It was a wonderful experience this time. As I went in the KFC. The staff member Saif greeted us with a smile. Clean atmosphere of the Restaurant.Food was hot and fresh.

Amazing services

Great service . Food was fresh and on time

Much appreciated .. fantastic service.. all staffs were good .. Teddy was so lovely .. Thanks

Very good experience ND tasty food. Thanku Food : 5/5

I love chicken sandwich. Nd ur staff are well experienced. I love KFC Thanku so much. Food : 5/5 |

I love KFC I love chicken sandwich Nd ur staff are so cooperative. Nd so work hard. Thanku.

Woala!! Good!!! Tight!! Tight!!

Good chicken

good chicken, good cleaning

Amazing food

Good staff specially Rofel who take my order specially his service and food are fresh highly recommended to this store Food

Awasome seevice

fast and friendly service

Friendly service

I was impressed by the management at this location. Great job team

Very nice foods. My all time favorite. And the crews are very friendly

They went above and beyond to help me find the perfect item i wanted I was very impressed with the quality of the product I received. It was exactly what I was hoping for. The customer service at this kfc is excellent.

Good staff great service

My favorite place to eat whenever Im craving chicken. Good food and accommodating staff.

Good place to dine in customer service wad great

Was craving for KFC, went to this amazing location. The service was amazing. Food was cooked fresh and it was super delicious.

Amazing! Fast and good service!

Visited this place yesterday. Nice staff and fresh food. Highly recommended

From staff to service superb. . .

Fast and friendly service

..wonderful place and quite area such a excellent service and amazing greatting from supervisor Mr.Rofel and he is teams thanks for everyone .. wow french fries with B.B.Q sauce what a delicious i want to visit again .

Kudos to Mr. Rofel, he did his job well. Great service and food was so lovely. Will come back again!

Always fresh food and best service

Good food good service

Parking: Outstanding experience today as food was fresh and amazing atmosphere here in Cochrane. Food

Food was delicious and staff was polite as well as quick

Friendly service

KFC never disappoints! Crispy chicken, friendly service, and always fast. A top choice for a delicious meal every time.

I went to drive-thru yesterday for 9 pcs chicken and i intend to use my coupon. However, the guy told me that i need to wait 20mins if i want the 9pcs coupon ($22). But he also said their 8pcs and 6pcs is available if i want it. For 8pcs, i need to pay $24 and i want 8pcs with 2 sides that will be $34. Hmmmmm so i left. I think its the principle. I love this KFC in cochrane, but this experience is such a turn off.

The staff in this place double charge you Their prices are too high Food

I ask for fresh cooked meal cause the last time I ordered the fries were soggy. And the guy that took my order was mad, he said no because we make food here fresh and he was still saying something I said I worked at kfc in calgary before so I know what is fresh and just refried it. And he was like if you want you can Just order it somewhere else You know something like this situation you should just apologize and say it wont happen again or something. Why would you tell your costumer to order it somewhere else? you could ve just took it as a lesson or something.

Just had my first delivery from KFC and the delivery driver left it out in between the security doors right underneath the intercom that he didnt use to tell me he or she where here. Just what I ordered COLD food. Called the store they said they would get back to me not holding my breath. Worst service I have ever had in Cochrane. Would give it 0 stars but thats life. Thats $20 plus dollars down the tube. Wont ever order again from KFC.

Dont be fooled by the smell. All of the stores down in this area smell because of the water table.

This place smells terrible and the food is pretty rough at best

Stale chicken pieces and extra salty fries . Disappointed and never going back again. Food

A comfortable place to dine in. The staffs are friendly and nice and the food satisfies my time to time cravings.

I like the ambiance and the staff very accomodating.,

This branch has been a comfort place to me. I love the atmosphere and I am thrilled with how the staffs deal with their clients. The food is also oddly satisfying.

Wonderful place to dine in . Happy with service

Friendly staff, clean restaurant and delicious food, This great place to eat. Niroj was awesome

Finger liking spicy hot wings. I love new seasoning fries. Well trained staff.

Great service. Very accurate was at drive thru very fast service. Our order was fresh and fries were hot chicken tenders tasted good.

I had a great experience here. Fresh food and fast service. Syfuzzaman took care very well. Definitely we will visit again Food : 5/5 |

Excellent small restaurant. Fresh and clean, delicious food.

Unbelievably slow

On February 15th I ordered 18pcs of chicken plus a 2L Pepsi. I was charged $83.85 on my credit card. But then I received a call saying my address was out of the range of delivery. Spent several hours on the phone to get my money back. But no solution. I am very disappointed at KFC.

NO! I have tried here twice. Both times had soggy, undercooked burgers with something that looks to be unmelted grease or cum on the bottom and cant make it past the first one before I become violently ill, and is so gross that I would not even give my second burger to a dog, much less a human. The other KFCs Ive tried the same order at have been perfect and crispy and addictive and I dont spend half the night violently ill and the other half tossing and turning and waiting for the blood sugar to crash since you couldnt digest the meal and you are so violently ill you cant eat anything else for another day or 2. Vegetarian options: DO NOT ORDER FROM THIS KFC!! I believe in 3 strikes youre out, but best 2 of 3 is better cause I dont want to feel like this a third time. Many months apart, to allow for improvement, but I spent 20$ on 2 veggie burgers (the KFCs Ive had them at in Calgary have been crispy, amazingly well mimicked chicken and a nice treat every once in a while) but both times Ive tried them in Cochrane have made me so violently ill, that I can only manage one very soggy, undercooked, with unmelted grease or cum on the bottom of the burger before its coming out both ends quite painfully. Then the second burger had to be wasted in the garbage because it was disgusting that I dont even trust giving it to my dog, and he keeps stealing chocolate bars and never gets sick. I wont even serve this to a dog, why would you want a human to consume it? Dietary restrictions: JUST SAY NO! A major part of the reason I am vegetarian is my body does not produce enough digestive enzymes to process meat. If you wish to get violently ill or whatever horrible response you get as a result of the dietary restriction being ignored then this is the place. If you would like to enjoy a good meal, then this is NOT the place to try. So

Ordered the 25 piece meal and the rest fries and gravy. Im telling you they must have changed their fries. They come in nice mini buckets and are thinner fries that were crispy and seasoned!! We were all gushing over them. Delicious!!! I definitely recommend. They have upped their fry game forsure. And well we all know the chicken is on point. Excellent takeout experience! Wheelchair accessibility: Very easy front door access.

The food is good as like other KFCs but the main thing is customer service which is very good.....

Very nice and affordable place

Overall the food was good and customer service was great. Bought 10pc chicken.

Store was clean when i went there. Definitely wanted to share my experience, the fries were fresh , the chicken was well done.

Had visited this location yesterday as we were out and about for a drive. Staff was friendly and suggested various options for us to try. Food was served quickly and it was fresh. Kudos, will definitely come back again..

If you want greasy, boarder-line under cooked chicken, fries that are so old I wouldn t feed them to my dog, and pop that tastes like they haven t cleaned their pop machine since they ve opened, then come here. This place is easily the grossest place in cochrane. You d think they d really step up their game with all the fried chicken options available.

Our first time at this location. Chicken was fresh and tasty. KFC in general needs new fries but that is a chain thing. Everything tasted good!

We have no idea why the KFC chicken is SO BAD at this outlet, way over cooked, dry and tasteless; absolute garbage / however it is being prepared/cooked is horrible and yet at the Signal Hill outlet it is very good... we will not return to this outlet anytime soon...

Ordered a 10 peice meal tonight. I got the meal quickly but The fries were cold and stale, 4 out of 10 of the peices of chicken were small drums and the gravy and 2 large sides were just over the half mark full. Definitely not worth the price I paid. If anything I would expect the food to not be left over from lunch. Very disappointed.

Not a pleasant lunch. Restaurant had a foul odor inside. Our order was incorrect Chicken was dry. Fries tasted old and overcooked. Popcorn chicken was cold. Pop machine had several flavors not working. My children, wife and myself all did not enjoy this meal. Unfortunately we wont return.

Visited this KFC last week, staff was friendly and also take out was quick.

It was my first time on the drive thru, and I waited long minutes by the window till someone showed up! I even thought I was in the wrong place. Food was alright !

Wasnt very clean, smelt like sewage.

It doesn t even taste like kfc and the fries taste burnt from the oil. So dry hardly any meat. S o bad!

Never get what you ask for, taste is not KFC standard by a long shot. Despite all the terrible reviews, nothing changes. How do they stay open, does head office not read reviews and check standards????!! We ll never be back.

Very friendly team and doesnt keep you waited for long

Worst place ever. Never had a decent experience here in cochrane location.

Everything was way greasier then any other KFC I have had. Breading fell off of my chicken and had a pool of straight grease on top. Chicken was pink (i didn t eat it, looked pink)

So had to wait 8 minutes which is totally fine ,Im guessing because it was a combo with buger and wings it was the wings I waited for and go home and buger was cold and old and fries were the worst ,thats why your so slow Im guessing horrible

We just bought some chicken from this location on May 2nd/2023, my daughter woke up with pain in her stomach and threw up immediately after. I m a cook and I know when someone has got food poisoning and my daughter got it because these employees who work there on that day couldn t keep their health standards at a professional level. My father actually said that one of the chickens was still cold in the centre, I thought maybe because we live outside of town and the drive may have got the food cold. In this case no! They served us food that they barely cooked. My little brother went to bed with an aching stomach as well. So this adds to the mess as well. I am not very happy. We will be callling their management in the morning and if nothing is done then we will continue on with further actions. Do better Cochranes KFC. You guys are giving this location and the company s name a bad reputation.

Food that i receive was fresh and delicious .

Clean and amazing place.very friendly staff.

I wish there was an option for zero stars. They should honestly close this location. Im infuriated that I spend money here. I try so hard to get food at different places in town and not hold grudges when I receive bad service or gross food in case it was a bad day for the restaurant. But I literally just spent over $30 to eat whats tasted like 2 day old food. Do not eat here. Go to popeyes or even McDonalds instead! Disgusting food and its a waste of time to go back every time and get new food.

Fries feel like they were made yesterday. Id assume they do not cook food fresh or even in a reasonable timeframe. All the food was stale and seemed old.

Good place. Mind your health

Food was fresh and hot. Good KFC to pick up your food.

This kfc has a bad habit of not providing you with a chicken breast in your bucket order. Also, ask if they gave you a chicken breast.

Went to get some popcorn chicken. As soon as i walked in it smelled like BO and stale piss. Took forever to get the chicken and the price is mental for the amount of tiny popcorn chicken you actually get.

It was okay, not the best.

I miss the old owners. Food was always fresh and never had any issues. Food has been terrible since the new owners. Burnt chicken, weired looking gravy.

This KFC was dirty and the mop water smelled disgusting, and they did not put up a sign saying wet floors, and i nearly feel down. Also the chicken did not taste right.

We went to this location last week, the staff was friendly and service was quick. I bought a bucket of chicken, this was the best chicken I had in a long time! We will definitely be back! :)

Drive Thru order totally incorrect. Pepsi was just brown coloured water. Ice tea was watered down. Got unreal chicken when specifically order real chicken. Garvey had no flavour. Explain how an order could be so wrong?!? Never eating there again!!!

Service was friendly however the Zinger was the worst fast food sandwich Ive ever had. It was like it was in the fridge for 4 days and then briefly microwaved before given to me. I only ate it because I was so hungry but I expect to need a washroom sooner than later...

The chicken was yummy. The challenge I had was it took them 30 minutes to get me a bucket of chicken. No one would answer the phone when I tried calling from the vehicle outside. There was something wrong with the gravy too. Ive never experienced a gravy that was so runny and lacking so much flavour from KFC before.

I wish I read the reviews before ordering super disappointed with the gravy it was extremely water down

I do not recommend this location in Cochrane! I ordered a 2 piece combo for 10$ and I received a kids meal box with a small piece of a chicken and 14 pieces of fries I assume definitely disappointed at this place. Very stingy service, never going back there again

I was there today I paid $22 for one chicken sandwich and a popcorn chicken. The sandwich was terrible the chicken only filled half of the bun and the bun was cold. Im pregnant and was starving or I would have taken it back it was so bad. To pay $10 for half a chicken sandwich is insane.

Usually good but today both of the famous chicken sandwiches we ordered were as if they were re-deep-fried. Thats not performance. This KFC just lost a customer.

The guy that takes the order just kept telling us to wait waiting in drive though for 20 mins then when we ordered he started telling us just a moment again very rude and bad services would never go there again

Stopped at KFC at 8:55, sign on door say s open till 9:30. Wanted to order chicken and he said they don t have any has there closing in a couple minutes. Maybe change your times on google and on your door, won t ever stop there again

Called ahead to order a 20 piece and no one answered the phone 3 times. Went online to order ahead and you are not able to this in Cochrane. Went in and ordered and just like I predicted a 20 minute wait for chicken. Its frustrating because I worked at a KFC in my teens and I know that they only keep a few pieces of chicken cooked on hand. In the future I hope that they can add a team member so that someone can answer the phone so that there can be phone ahead orders.

I truly believe all the safe here, just hate their life. Garbage servic, food always half cooked or burnt. Absolute worst KFC.

I got plant based sandwiches from them for the first time here . The sandwiches were amazing though i have to wait 7 minutes for fresh but it was worth it . I recommend it to all vegetarians. The staff was good with me as well.

No whiten meat, didn t have their posted survival extra crispy. Guy was more eye rued about costs vs having what the menu offered. Do not recommend.

Ordered 10 piece bucket and 3 large sides last night. All of us who ate the food experienced horrible stomach pain within hours. Its been years since my last dalliance with the dirty bird. This experience will help remember to never eat here again. What was I thinking?

Tried to order a meal through the drive through with 15 min left before closing, but was told they had already shut down the fryers for the night. Anyone with an ounce of experience will tell you to never do a suicide close. Your grill is on and your fryer on till the front door is closed. Avoid this place well before closing.

Its KFC, need I say more. This particular restaurant had great staff that were willing to go above and beyond for us. Thanks

The seating and pop fill areas were extremely dirty, lots of customers waiting for a very long time. For the price my go to sandwich was subpar let alone terrible stomach pain shortly after. I think I m done with KFC for good.

The food was excellent specially the Original Chicken and tenders. The team were really helpful and friendly.

Vatsal was really good with service Really good leader in this location

Horrible management, really not good to their staff. Would definitely NOT recommend. Would give 0 stars if I could

Worst drive thru experience waited almost more than 15mins

Very disrespectful and once I asked for the manager he did not do anything to calm the situation. Would not recommend

Worst sandwich ever. No Kentucky spices on the chicken, its like they are cheating out and using a plain batter. Cold, burnt and half the size of the bun. What a horrible experience, dont ever go there

I wish that there was negative star. Thats what would give. They need to be close as it doesnt follow any sale that KFC advertised. They always have an excuse not to sell you the sale item. Service is the worse and make Cochrane looks bad.

Terrible experience. They werent willing to accomodate any of my requests though I have ordered it like that before. Not recommended.

Rude and give cold food and undercooked chicken

Vegetarian options: Whos most vegetarian give them different options Food

Vegetarian options: More option

good and fast service and friendly staff

Excellent service by teddy.

Very good , polite staff

Very clean and what I grew up with.. so kinda partial..

Unable to eat the chicken tenders, they were so salty, imagine pouring a salt shaker right into your mouth. The fries were over cooked and dark brown bordering on burnt. They must have changed their gravy recently, not the typical chicken and pepper gravy they used to have. This gravy almost seems beef flavoured. We only order KFC once a year so hopefully this was all a one off. The bucket of original chicken was good, no changes there.

Picked up bucket of chicken tonight , very disappointed tasted as if had been sitting several hours .At 5pm you would think it should be fresh, guess not wont go back .

The worst meal I have ever had in a KFC in the world and I have been in many countries. The gravy was so running and taste less, the chicken was obviously a reheat as it was bone dry and like bark it was so hard. The only nice thing was the biscuits. Wont be back, there so many other good takeaways in Cochrane to choose from.

Smell in here is repulsive.

Long waits (40 minutes for walk in + take out), poor service, lack of hygienic preparation practices (no hair nets or gloves in kitchen), unwashed floors, and questionable quality. Corporate, you need to fix this place.

Yesterday ordered the big crunch chicken sandwich for my wife with fries and medium gravy on the side.I told the KFC employee that I ordered the gravy and that they forget to give it to us.So i drove around to the order speaker and told they forgot the gravy and the staff member said I didnt order it.I said yes u did and then she told me to shut up.she was very rude and I believe she has been nasty to other customers also.its time that she was fired.

Greasy

I say skip this place completely, they will make you wait 1hr and give away your food. My aunty went there to get some food (that she paid $70), they told her to wait 45mins. She went back there to pick it up after 45mins, they told her that they gave away her food and to wait another 20mins. Ive been told that they have been doing the samething to other people, including Indigenous people. If you are craving chicken, go to Mary Browns instead.

It took over 5 min for someone to come take my order and there was no one else there. I ordered the spicy chicken ultimate box meal and I got the regular one. They didnt give me dipping sauce and the chicken was dry. The burger and the macaroni salad were good, but I wouldnt recommend this store.

Ordered online and prepaid it never showed up and they dont answer the phone.

I like KFC chicken but when they are served to me after already being held in the warmer for waaaaay too long, No Sir! I went here thrice because the first time was good.

Ive had good and bad experiences here. Sometimes it is perfectly spot on, sometimes I get real chicken instead of the plant based.. this time they gave me the regular plant based burger instead of the spicy (which i wasnt too concerned about) but they DROWNED it in mayonnaise... please slow down a little guys. Absolutely no reason for something like this to happen and still get served....

I bought 6 pcs of chicken with large fries and large gravy but the chicken that gave me is reject. 2small tigh, and 2 small wings and the other is on the breast. All of them small

Average KFC

Just fast food, did not find the front end staff to friendly

Absolutely awful, undercooked chocked and horrible customer service, going straight to corporate

Great customer service and food was great! Price wise is not the worst and you definitely get enough for what you pay for. Overall great experience

Been here a few times to give them a few chances before leaving a bad review, but enough is enough. 1) Almost always have to wait for someone in the back to saunter over and serve me, never in a rush - only when it suits them. 2) Fries have always been soggy and cold. I didnt even eat them this time and I usually eat almost anything! One bad batch I can understand, but the past 3 or 4 visits have all been the same. 3) Had the famous chicken sandwich and it was so dry and overcooked, my jaw got tired from chewing it. It must have been sitting in the warmer for ages. 4) You can order the online specials and use the KFC app for any KFC store in Calgary - but not in Cochrane! You can only get the specials if you order online and get it delivered. I asked the staff why you cant order pickup with the app, but they said they dont know.

Worst KFC so far, every purchase weve done, good is never wrapped properly or packaged for paid human consumption. You lift your burger package bits and pieces fall out. Untidy abd always a wait even if youre the only order at the drive through ir restaurant. Not serious and no sense of urgency. We were once the only cat at drive through, staff talked us out of ordering saying itll take 20mins you might want to reconsider or go somewhere else. Buck up please.

I ve been here several times. The staff never get my order right. Dry chicken. Terrible customer service and very forgetful. Would not recommend.

Good Stuff!!

French fries are old and oil needs to be changed. Chicken is so small and totally not worth the price.

Very clean location with great service

We ve come to this KFC multiple times, and on average it takes 20 minutes to an hour to get our food even through drive thru. We ve never had issues at other KFC s, but this location always seems to have delays for some reason.

The staff was pleasant and the food we got was hot and fresh.

Poor management with service and food quality

Good service

the chicken was a but too over done this time.

Waited in drive through for 45mins, Skip the dishes have preference, the food was cold, only one person serving because thats all they had working front counter, never again.

I ordered a zinger burger combo. The fries tasted reheated, stale and old. The small chicken peice in the burger was hard and dry. It was not a great experience, which I wont repeat anytime soon. On a positive note; I ordered takeout, which came pretty fast.

Ordered at the drive-thru got home and was missing the kids apple juice and a side gravy. The fries tasted like they had been there since yesterday. Popcorn chicken and the bone in chicken was good. Also got no dipping sauce for the popcorn chicken which now I m finding out is normal? The boxes are $12 which seems over priced for cheap fast food. Used to love KFC but not sure I ll ever go back again if this is the way it s going. I ll stick to Chicken on the Way and Popeyes

Another fellow reviewer said they ordered the Spicy Chicken Ultimate Box Meal and got the regular one. Thats kinda messed up, but you guys look like you need some good reviews. 5 stars.

This KFC is the worst KFC in many ways food and service sucks. They tend to overcharge you for little things. This place needs new management and possibly a whole new team of workers who dont seem depressing. As a manager of another business I can see all the red flags this place produces. Management in Cochrane KFC can fxck a goat whoever gave this establishment a 5 is on crack.. go to Wendys dont spend 50$ on a bunch of things that are 30$ at other KFCs

Staff are friendly enough but they do Not honour KFC coupons.

Its kfc. Not good. Not bad. Just kfc.

The chicken is always hot and fresh and the management team are so friendly that even you feel like you are part of the team. Great job guys!

My first experience here was bad , the food made my stomach very upset, It made me feel sick to be honest . But since its the only KFC in Cochrane and I love my chicken from KFC , I decided to go back a second time, but the second experience was the same as the first... Thats the last time I go here. Fries tasted stale , chicken tasted off and weird... Wouldnt not recommend this place .

By far the worst KFC I ve been to across Canada. Always miss items, higher priced menu items than every other KFC. Terrible rude employees. Every time I hope they improve and they fail miserably