McDonald's in Cochrane

Coffee n muffin w/ kid sister. She also enjoyed dill pickle fries n fishburger[hard worker.haha] . New bigger order counter suited new decor. Go Fred.

New seating is terrible dont know who designed it, they should try sitting on the hard stools,

Well they didnt get the order right, forgot condiments like Maple syrup for pancakes, and was really slow.

Restaurant is under renovations. Drive through only

Happy ,.. Happy meal

Would not sever me. :( shock their head at me :(

Overpriced bad food. Like most fast food restaurants in North America, too high in carbohydrate content, french fries cooked in cooking oil that is carcinogenic having been cooked in too many times. The problem isnt the burger but the bun, order it wrapped in lettuce. The regular soda is too high sugar and high fructose corn syrup. Processed cheese food is also not real cheese slices but is manufactured.

Fast and efficient

Slow. Always soooo slow. The management must be horrible to work with because the turnover of staff is ridiculous

Fast food only

Im not a Mac Donald fan, I only come here if no other choice like its too late and nothing else open

Its McDs the food is always decent and consistent as expected from McDs Food

The customer service was 10/10. super nice people

A McDonalds.... No more no less When I was there for lunch the noise level was deafening. A shame. Food

Could be anywhere in the known and unknown multiverses!

Typical McDonalds. Very friendly staff.

Excellent service and delicious hot and tasty food. Especially love the french fries!!

Best place for quick food

Unlike most McDonalds they open up sit down area at 5:00 a.m. like most they concentrate on the drive-thru I have had to wait 5 minutes for my morning coffee

Great place to fuel up on fast food Parking: Parking was somewhat difficult Food : 5/5 |

The worst McDonald s we have ever had! Not fast food when you have to wait forever. Not sure why because they were in such a rush and forgot to salt the fries meanwhile the buns were burning and after all that my cheeseburger looked like someone had squashed it. Lucky we are just visiting and don t have to come back!

went to this dons at like 1:30 ish in the morning we ordered about 40$ worth of food and everything was so amazing and truly hit the spot. this location is the only location i personally know about that has 2$ 6 piece nuggets if you go in between 12-4 or 12-6 i think. with the amount of food we ordered so late with only one person taking our order and delivering our food we experienced amazing service by a kind patient young man :) keep up the amazing work

Was sitting in drive thru for a while with no other cars and wasn t served

Slow slow slow, the teenagers running the drivethru are rude and more worried about talking to each other than getting the orders out. One of the slowest locations I have ever been to.

The single worst service i have ever gotten at any restaurant in my entire life. I waited almost 20 minutes not at peak hours only to find out they forgot my order and started serving people who had ordered after me. The manager was near constantly shouting at the kitchen staff to double your orders and shouted at everyone to get back to work the second i got in. at least twice she went in the back and angrily shouted what the f- are you doing? once the front guy figured out my order was forgotten he put it together in 5 seconds. I would be giving one star but i added an extra star because they screwed up and gave me double the amount of food that i paid for, as they gave me an extra sausage and egg mcmuffin and a breakfast burrito. I am amazed that such a mistake could be made when he was putting my order together by reading my receipt in one hand. beyond all belief i somehow did actually get the two items i did pay for.

I dont know whats happened over the last several months, but every time I go here, the nuggets are cold/stale and the burgers are dry and taste like theyve been sitting in old grease, wasnt this way for years but now over the last 6ish months its been going downhill real hard.

The day went in, it was a complete mess. The food flavor was ok, but the presentation was very bad. And I saw so many no good actions

Did not visit. Worst drive thru in the world.

So, its McDonalds. The food is McDonalds. I go to this McDonalds probably far too often. Chicken Nuggets are one of the few things I can reliably get my daughter to eat in a timely manner, so we are kind of stuck. Anyways, in recent months I ve noticed a distinct fall in service standards at this McDonalds. Only rarely do they actually get my oder right. Have to repeat myself 5 times at the drive thru speaker (On what planet does Water sound like Apple Juice ?), and they still get it wrong and seem offended when you correct them. Almost every time I have to pull forward at the drive thru, and multiple times they ve forgotten about me. Once they even served my wife raw chicken. Today though was the absolute worst experience. I decided, just for fun I d order some McHappy Day socks. I ve learnt the hard way to always check my order for common screw up points before I let the attendant walk away from the car. Anyways, they forgot my socks. I told them as much, and they went and got me my socks. Great, no problem screw ups happen. Then they asked to see my receipt before they would hand me my socks. I m sorry, I m not used to being treated like a liar. If I wanted to scam McDonalds there are 100 easy ways I could do it. (Easiest would be to stash food already delivered at the window and claim I didn t get it), your incompetence doesn t give you the right to treat me like a liar. I m not going to steal charity socks. When I questioned the staff member well its our policy . Well, its a bad policy. Customers don t like being treated like criminals. Who knew. When I phoned and spoke with a manager, it was again well its our policy . Calling something policy doesn t make it right. If they want to verify something was paid for, surely they have access to recent receipts in store, check those and don t insult your customer. (Although frankly if they missed charging me for it, that is their incompetence, and not evidence that I m trying to cheat them). Got home, and found out they screwed up a second time in the order and I missed it.

McDonalds is easy for those quick on the go meals. The funny thing is the consistency of the meal. One week, the sandwich is put together well, the next week, it looks like its just thrown together, then the next week it looks like the sauce dispenser exploded. Glad the taste is generally consistent. October 6, 2022 - Monopoly time. Glad they highlight which items you get Monopoly pieces on at the Kiosks, makes it a lot easier to build your order. April 13, 2024 - Tried a couple of the Remix menu options. Chicken Cheeseburger and the Surf and Turf. Fun concept, now only if they let you add an egg to a burger or a beef patty to a McMuffin. The Chicken Cheeseburger is what was expected. The Surf and Turf was not what was shown in the picture, mine was missing a patty, where the picture shows a double burger on top of a filet o fish. The taste was what you would get if you added a filet o fish to a Cheeseburger.

Disney provided such amazing service, and I hope in doing this it gives him recognition for the quality work he does. Very patient, respectful/kind, and persistent on providing you the service that you request. I give out Google reviews sparingly, so my interaction with him today felt so positive that the management who view this can rightfully give him his flowers. I will be back, once again thanks to Disney.

Ordered chicken nuggets (for my dog) and when I got home there was no nuggets for him :(. They did remember his fries and my food tho.

Took forever to get my food 25 minutes Food was good though. Food

Please. If making a coffee is too hard then please don t make one. It s simple. Double double. 2 milk 2 sugar. Stir. Do we need selve serve drive thrus now. Managers train better. This isn t difficult

Its a McDonalds

Terrible. Was really excited to finally try a McRib again. When I got home and opened the burger box, it hit me. Looked like someone s... in the box. Most disgusting burger I have ever seen.

Love that McRib sandwich!

The absolute worst mcd in Canada. Wrong orders, excessive wait times, drive through lineups outrageously long and when you get to the window they ask you to go park. Chaos inside the store and behind the counter is complete so unorganized and people running around and buzzers constantly going off. Very poorly managed.

Drive thru order of cheeseburger fries and coke, simple order, sent to wait in parking lot. Food arrived 10 mins later, cold and missing straw for drink. This place needs a management overhaul and a more consistent level of service.

The crew and the manager are approachable

You get parked in the drive thru no matter what. Nobody behind you? Parked. Ordered one happy meal for your kid? Parked.

Chicken tasted like it sat under a heat lamp for some time. The sauce was heavy on a third of the burger and not present at all on a out half.

Very bad attitude from female stafffs worst hospitality Food

Been ordering here for awhile. Havent messed up an order so far. Im impressed. Quick service as well

We were excited to try the new Carolina BBQ 1/4 pounder and ordered two inside - Cochrane, Ab Mcds - take out. Hit the road and opened the containers to find no bacon, no crispy onions, but just a bit of Carolina sauce on a regular 1/4er. 7 bucks for disappointment.

Service and Food is good

Tasty always!

Its a McDonalds so nothing crazy here. The egg mcmuffins were yummy

The food was, as usual, average at best. I got to sausage mcmuffins. I have nothing good or bad to say. The english muffins werent really fresh, but fresher than the last time I went. I really struggled with the cashier not speaking English. I had to repeat myself over and over. She couldnt speak or understand English very well. I might get backlash for this, and I do not care... I know that people from other places who are learning English need to work too, but they should not be thrown into the front lines (eg, cashiers during rush hour!). This is NOT a dig at immigrants, but a dig at the companies/managers who do this and end up upsetting the customers AND the staff because of not being able to understand one another!

Got my order right and it was quick.

I ordered spicy chicken nuggets, which I have never had before but I love chicken nuggets so I thought I would try the news ones out. I was really excited, but when I began to eat them they tasted exactly like normal chicken nuggets and it even said on the box that it was spicy chicken nuggets. If they have ads, commercials and bill boards saying that they offer spicy chicken nuggets, then they should actually make them. :(

Mountain View McDonalds. Nice people work there. The food is consistently good, the McDonalds food almost everyone is familiar with.

Honestly I have had so much below average service and Luke warm, distasteful meals at this location that I have completely stopped going to any McDonalds.

Adam in drive thru today Customer service skills - amazing This boy deserves a raise

Ordered thru drive thru again got no receipt was told to park an they would deliver no one in line up got coffe only that the lid came off half all over me did not get my order of 2 micmuffins and hash brow cuz off coffee all over me worst service ever

I went in to eat. While they were concerned about the drive through. The people inside we re basically being ignored. So when I got my food the burger was COLD COLD COLD. What poor service. I WON T be back and wouldn t recommend this place what lousy service And then there was a couple long black hair in my fries. What a JOKE

The best location in town!

Good place to hang out

Yes

Yum

This place is clean and great service

Was a bit of a wait on pickup order

Food was ok, service was bad, they gave me my order wrong and the touch kiosk was not working and I couldnt place my order in there. : ( Food

Chicken BLT McMuffin oh this very small, and very salty~ 4.89

Drive thru was fast and exactly what we ordered!

Love it

Fast service

Quick and easy ordering, everything was right on the order

an employee named cedrick cussed me out after work hours because i spilled my drink

Fast and friendly service! The McCafe clerk was very friendly and prepared my order spot on. The dining room and bathrooms were clean. Would visit again! Thank you!

I have been to this McDonald s drive thru multiple times over the last two weeks, EVERY SINGLE time I end up have to wait in the parking lot for atleast 10 minutes waiting for my food. Defeats the whole purpose of a drive thru being quick and easy.

I always order my burger with no onions.. and they always park me (which is ok) but when they bring the fresh burgers they are always with cold fries. Why???

Forgot half my order. Didnt even apologize when I called. Their version of making it right is to give me a partial credit for missing items.

Staff is ok but they don t know how to make a double double coffee, order 10 and all 10 will be different and not one will be a double double and if you do get one, it will be because they rang it in as something else

There parking lot is constantly full with people waiting for their food.

It is hard to 6ake when you order and your order is wrong and you just find out where you are home...

Very bad food bad service

Seriously guys?

Horrible you always got to park and wait for your food. It s ridiculous. Not fast food at all they have no clue how to run a McDonald s.

Nice place

We came in from out of town and the staff treated us very badly. The items were also not correct and they made quite the fuss when I brought up the mistakes. Place also didnt look very kept up, worst McDonalds Ive been to by far.

Great place

Decent overall taste. Pathetic execution. Two pickles and barely any onions all bunched up In the middle of the burger. Had to spread em out myself which is always disappointing. Photo shows after I fixed the toppings.

Open 24 hours which is great.

I would much rather wait the couple extra minutes to have my order correct then the staff rush to meet window times. Frustrating to waste money. Ordered a regular chicken burger no sauce. Had it confirmed at the window. Got home smothered in sauce. I personally couldn t eat it. Gave it to someone else at home and it was a spicy burger. Super disappointing yet again. I know staffing is tough. Just take your time and get it right.

The drive through tried to game to system. They take your order and then put you in the parking lot for 12-15 min waiting for your food. I would strongly suggest avoiding the drive through.

Absolute trash service. Wish I could rate them lower.

When you go to McDonalds, you dont necessarily expect a gourmet experience or top-notch service, but you do expect some standardization. However, at this particular branch, the staff seems distracted. They often forget basic items like forks or ketchup, and they dont even think to provide a box when someone has to carry three drinks. Lately, it feels like the meat in their burgers has gotten thinner and the prices have gone up, yet the service quality has declined. Still, the place always seems to be packed with customers.

Not going to lie the service is way better here than in the one in fireside. Food comes quick and the staff are all very kind!

Food was fine but what was disgusting was the 4 flies I seen as soon as I went inside to ask about a forgotten junior chicken from my drive thru order. Absolutely grossed me out and no one bothered to kill them or anything. Right next to the cash register.

Im sorry i just dont understand how many times i came to this place and got a double double coffee and theres not a single gram of sugar in it, like its not rocket science guys , like customer asks for a doible double how can you forget to put sugar in it like cmon. P.S coffee tasted like water

Good service.. Need more cleaness...

An employee named Loagen Macqueen is very racist towards the hispanic community. he treated me with a very rude and demeaning attitude unlike the white family in front of me. he also called me a racial slur when handing me my food and i wouldve reported this to his manager but i had to leave for i was running behind in my schedule.

We just moved to Cochrane Lucy has served my wife and I both times unbelievable service from her. So friendly we will keep coming here !!! Monica and Ernie

Two separate times where this location has attempted to steal or actually stolen from me. Tonight I transmitted an online order 20 mins before closing and when I arrived 10 mins later with my order number to pick it up, was told me they couldn t fulfill it because their POS system was resetting. 2-3 other cars were also sent away. No explanation why they would shut their POS system down before they close on a Friday night or why they thought it acceptable to try to send me away w/o food I d already paid for or issue a refund. On another occasion I was double- charged for a meal, got home reviewed my receipt and called the store manager. Was told hed mail a voucher or credit. Never arrived.

Didnt give us sirup we asked for table service but we had to go get it. The bathrooms where dessuting would not come here again.

We all know McDonalds is hit and miss, but this store in Cochrane nailed it. Juicy burgers, crispy fries, and crunchy McNuggets. Well done.

They are ridiculously slow at this location, even in the drive thru, where they make you park and wait for a small order...Not only that, the food is wrong about 75% of the time... I would recommend avoiding this place altogether and go to the fireside location

Kid-friendliness: Unfortunately there is no play place at this location. Food

Incompetent staff.

Had to wait 20 minutes for a sandwich in the drive thru waiting section. 20 other cars for their food before me. Not impressed.

Hâte it

Every single time through the drive thru they make you pull ahead and wait. Horrible serivice.

The chicken big Mac was awesome, fast drive through service awesome check it out for yourself wont regret it stay safe

Silly location with no parking.

Ice cold french fries. Did drive-thru, no time to go back to exchange them.

Typical McDonalds food was hot and fresh.

Drive through orders they dont listen to you order they just type what they think u order they even rush you when ordering food they hear you but dont listen

Girl at the drive thru is not exactly pleasant and definitely hates working at 10am, maybe she needs a career change or go work the fryer. Out of everything we ordered usually this place is great but maybe different people at 6am vs 10am waited 15 minutes after going thru drive thru for our order in the stall.

The food was okay, the staff on the other hand so amazing, haply and helpful.

Why so I pay for freshly made food when I get it and it is all cold. Not very good quality control and pure laziness

Absolutely the WORST service at any McDonald s I ve been too Waited 23 mins for 4 meals and twice going up to the counter AFTER the 23 mark, the manger THEN apologized for the delay and that was it that was all HUH??? I think some training for this staff and mangers is a must. Fingers crossed you get better for your location.

Was disappointed that I had to pull ahead and wait for food. I got my son a chicken nugget kids meal. When I got home there were no chicken nuggets in the box. I also ordered two mcdoubles with just cheese and ketchup. When we unwrapped the burgers they had onions on it and my son wouldnt eat them. This isnt the 1st time also. When I call the store to explain they pretty much told me I was lying and that made me very upset.

Lunchtime coffee is horrible

Just what youd expect from McDonalds. Parking: Ample park in front and back Kid-friendliness: No play place Wheelchair accessibility: easily accessible

Slow service and got my order wrong. Bathrooms weren t clean. Would not come back

I had my first Grand Big Mac. It was sloppy to eat. So much sauce the bun became soggy. Less sauce please.

Good spot, good staff, clean and friendly environment.

Bathrooms stink! Hot coffee wasnt hot at all. Cookie was so hard itd hurt your teeth. Poor/ignorant management and staff.

What can I say, is Macdonalds

Always check your order when you receive the order. I have never been to a McDonald s that fails to deliver the order as much as this location.

I saw someone cleaning

Good courteous staff quick service

August 23/2022 Visited restaurant at about 2:15 pm No snacks wraps available BUT really writing this review in regards to poor management. I purchased 2 happy meals. Thought I d get them an ice cream after. On virtually every table in the restaurant they had vanilla ice cream cones advertised for 1$ I went up to purchase two. Sorry that sale ended today! Despite the advertisement they would not honour the 1$ price for cones. The manager went around and pulled off all the stickers on the tables while we sat there. Price was 1.79 now. Of course I didn t buy not about the extra .79 cents. Such poor customer service not to honour the 1$ price advertised everywhere in your restaurant! Not impressed w this visit next time apologize for the false advertising and give the kids a free cone (likely costing you a dime each)

Not bad for a McDonalds. I usually get my burger with certain toppings, and 9 times out of 10 theyll get it correct. But, McDonalds as a whole seriously skimps on condiments. I cant taste the 3 dots of mustard or ketchup they put on the burgers, and asking for extra usually doesnt get you much further either. Star off for those reasons.

Terrible! Missing food and sauce everywhere when we opened the bag.

Missing 1/3 of a family order. Thanks.

Its a McDonalds. Its in the hood. Sometimes you get your stuff quick. Other days it takes forever. Inconsistent. I will say the overnight lady is really nice.

Food was fast and hot. We dined in and had it delivered to our table, which was cool. I usually love McDonalds coffee, but so.ething didnt tastes right with the coffee here, it was just kind of yucky. Bathrooms were clean. Self serve order thing was out of recipt paper.

Was great. Its a unique McDonalds. I only stopped by for a coffee while I waited for a friend but its a very nice little place.

Closed before they were supposed to.

The best location in town. The service is efficient, and the staff is always friendly and polite. And importantly the order has always been correct. We have a location in our neighborhood, but will drive into town to this location.

Its McDonalds standard fare.

Good people work there

No kids meal boxes no kids meal toys, bun s burned, really bad service, not friendly.went back today forgot are order sat outside with my child waiting 25 min, 2 happy meals , had to go in and get them waited another 5 min. Thus place sucks!

Coffee tastes like cleaning chemical.

Staff cannot complete basic tasks. For example, running the cash register and following up with a hamburger.

I dont advise anyone to use the drive through service at night. There was 3 cars in front of me and it took about 20 minutes to get my food, which I had already ordered with the app. When I asked, they said they were severely understaffed. I asked how many were working and I was told 4 employees. I was expecting 1 or 2 employees but it doesnt make sense that 4 of them were struggling that bad. To top things off, I got home only to discover a cold apple pie that had already exceeded its freshness limits. Absolutely terrible experience.

Ordinarily I find this location reasonably efficient and the staff overall to be friendly. Tonight, not so much. I was the only car in the drive through when I pulled up. I placed my order, got to the window and asked why he told me they didnt make Egg McMuffin (I ordered a Spicy McChicken instead). He said the station was closed - which was not what he told me when I ordered. I got my order, when I opened my sandwich, not only was there no top bun, but it had been slapped together so carelessly that the lettuce and sauce was mostly outside the container. Disappointing.

Heard an employee yelling about not being liked, while at work. And that they were done. I dont know it was an odd experience. Parking: Its alright. Its near a main road so the parking isnt that great but good for the space. Wheelchair accessibility: Its near the side before the drive thru.

Standard McDonald. Decent, clean, and happy staff.