Dairy Queen Grill & Chill in Collingwood

The worst dq ever been to and doubt any dq other dq could come below it. Just shocked

Famliy friendly, food is good.

Not very clean, very shabby, needs to be torn down or renovated totally

Gross food.

Excellent customer service. We had blizzards. It was very good.

Nice service

Dietary restrictions: There are a few dairy free options. Food

The workers were awesome. Everything was great.

this DQ is the best they are the nicest owners and go above and beyond. always friendly and greet with a smile . it s funny how the simple things go a long way! great experience every time Food

Kanchan was a wonderful worker when patiently waiting to take our orders. overall an amazing employee, hats off! :)

Rude , very stubborn and unhelpful

Best place to have good food.

Cool guy in the window

Always good food and service.

Ice cream is good. Circular entry for food thats tight like Macdonalds is.

This place is spectacular, the food, the attention and the Atmosphere is fabulous

Food is disgusting, What a WASTE of money Staff have NO hygiene Food

We ordered 2 large sundaes chocolate & caramel from the drive thru, we asked for peanuts for toppings, if they had, the drive thru staff looked puzzled and looked as though they didn t understand what I asked for. The sundae had already melted while they handed out to us and moreover it costed us around $8 each (Mc Donald s serves better than this for fraction of the cost. They didn t even give us the receipt for our order. Very disappointing. Will not go again.

One can never go wrong with Dairy Queen.. nice place..

I try to go get myself a filling lunch in the middle of work. I get a specific time till I have to be back at my site. I go in at 12:15pm and asked for a number 10 (triple cheeseburger) as a combo with fries and then the lady working there rings up a single pattied burger. She hands me my food and I realized its only one patty. I went back up to the desk and asked for what I initially wanted. They take the burger and fix it up and give me back a double cheeseburger instead of the triple I initially asked for. I sinply have no time for all these simple mistakes and now im starving leaving this fast food restaurant. Absolutely terrible service and Ill never eat at a dairy queen again in my life. Thanks DQ, you wont be missed.

Whent to dairyqueen in collingwood had a mcchickenand frys the empolys were spaced out of it on drugs sat at drive through window for a good 20 mlnets befor any one came to window and you could smell the pot when window open the serve is tarable and empolys are very rude wont go back to dairyqueen in collingwood

I am trying to contact them to cancel a cake order phone rings 3-4 times then call fails ridiculous lack of customer service called 8-10 times and no response

Multiple times being here. I think Ive been told that the slushie machine isnt working more then Ive had one. They need to come up with a sign before drive thru to let people know it isnt working.

The drive through is always slow, a 10-15 minute wait at minimum. Their slushie machine hasnt been working for over 6 months, so they cant make Misty Slush or Orange Julius. Disappointing!

By far the worst burger I have been served in my life. When I opened the box i could see right away the burger was thrown in the microwave, bun and all. I couldnt even pick it up it was so hot from the microwave. After a few minutes it cooled down but by then the bun was that nasty microwave texture. I completed my delivery and went back. I was approached by the staff member who served me at the drive thru and I told her what the issue was. The staff member who was responsible for cooking the abomination, slivered away into a back room and communicated via head set with the lady dealing with my complaint. I was told he put the whole thing in the microwave to melt the cheese. I expressed to her that he didnt need to put the bun in, just put the paddies with cheese in. Obviously they stick in the whole thing to warm up the pre cooked patties. Doesnt take a rocket scientist to know that. I was offered another complete burger, but refused. I just wanted a new bun. The lady who was dealing with me, who had just finished wiping down tables with a cleaning rag and chemical, no gloves on, Went to get me the bun, without washing her hands. Obviously this did not impress me. I walk out with the burger and threw it in the garbage in my vehicle. Couldnt be bothered to educate another adult on food handling practices. If you like over microwaved burgers, this is the place to go. WILL NEVER GO BACK WHILE DELIVERING TO COLLINGWOOD!!!

Just went for a blizzard it was great

Tasty banana splits.

I ve been here numerous times and always been please. Drive thru is efficient. Today (April 15th around 8:15pm) I was in to eat with my family and they were super busy yet super attentive and fast. We even had staff check in on us during our meal. I d say they go over and beyond especially being a fast food chain restaurant. Great job!

person working saturday night was great, good service, good blizards

Stopped in for blizzards after dinner. They were good. The store feels outdated.

What a great place. The young lady sorry dont remember her name was fantastic

Like all DQs drive through is awful and slow DQ should not be able to have drive through.

Severely expensive, but their icecream is the best.

This Dairy Queen has been in this same location for the past 50 years! Came back for a visit and brought back nostalgic memories. Only needs a garbage can outside near picnic tables

Was given bad strawberries in my blizzard tasted like mould. Will never go back again . July 1st just after 7pm

Tastes horrible, somehow Dairy queen is always fantastic but there seems to be a major issue going here. Tastes how your grandma smells. Have had the same order at other dairy queens, never tasted anything as awful as today. We got two blizzards, both different flavours but with the same funk . Saw another review about mouldy berries, would recommend staying away until the health inspector comes back to do their rounds.

Was craving a buster bar that i havent had in 20 years..literally had 1 peanut and a faded coating of chocolate..lol very disappointing

Cost of single cheese burger combo is outrageous!

Went to Collingwood location. Busy and great service. They even helped me with the app.

Staff was nice Windows desperately need cleaning inside and out. Ceiling is coming down in spots over booths. The burger oven was broken and took 20 min for a burger. Not the staffs fault, they communicated the issue and gave solutions to the problem.

Dietary restrictions: My daughter is dairy free and they now have dairy free dilly bars!! Food

Great if youre looking for some ice cream but the burgers and fries are not the best. The employees there are very friendly, despite always seeming to be understaffed. The location could definitely use some renovations both on the inside and outside of the building.

Ordered the chicken it was good little pricey

Great burger and poutine! Definitely worth a stop...small drive thru which is off side street

The cashier super friendly, but the service is bad. We asked for a cloth to clean our table which was very dirty and the cook told us he didnt have time in a very hasty way... We will finally have eaten at a dirty table. Probably because we spoke French unfortunately.

Wasnt the most professional. Food was good but no one seemed to know how to validate a promo. Gave it to one of us, then not the other, even tho we were processed by the same person, ordered the same things, and were rang though one after another. Manager was rude when dealing with us inspite of our gratitude. Atmosphere was grungy and very outdated.

Great place and staff. Served food with love. Will visit again if in collingwood. Food

I was just there, its 1pm and tried to go through the drive thru. There was a car at the pickup window already so I pulled up to the order speaker and sat there, nobody said anything but I gave the benefit of the doubt since the first car was still at the window, maybe only 1 person is working? That car pulls out and Im still sitting at the order speaker and I sit a couple minutes and hear faint noise coming through the speaker almost like someone is trying to speak, so I pull up to the window thinking maybe the speaker is broken, Im trying to give the benefit of the doubt considering I know all their grills are broken from a previous visit when I tried to get a burger. Now at the window I can see at least 2 employees standing inside talking and laughing, never looking at the window but I can see 1 has a headset on which I assume is for the drive thru. I sit there for a couple minutes watching the 2 employees talk, laugh and gesture, having a grand old conversation so I just leave and theyll never even know I was there. Honestly they were so engrossed in their conversation I probably could have opened the window helped myself and left.

The food is great, but theyre always out of burgers--which is the only reason why I go there. I always went there as a kid, and loved the burgers! Not sure if they have the DQ Ultimate burger, but I liked that more than a Big Mac.

A shout out to DQ Collingwood! Amanda was able to deliver an unreasonable request for DRAKE cake in a moments notice. You made my daughters 16th birthday very special. Thank you very much for making a teens dream come true. You are the best!

guy was extremely rude. other girl who was off the clock was letting customers smell the weed she just bought making the whole place stink. order took 15 minutes to make and was ignorant handing it out. the most ghetto place in collingwood Food

Walk in to see a bunch of stuff unavailable no burgers just chicken and fries. And to drink just milkshakes and soft drinks So ordered a soft drink with ice needless to say asked for extra ice after that with that being said Im guessing they have an ice shortage? Or they forgot the recipe for ice It was not worth stopping at.

The burger I ordered had only cheese on it and nothing else!! :(

A small place but very clean and friendly staff. Enjoyed it!

Good and friendly service

Flamethrower for the win!

Busy location, not always well staffed. Nothing special here beyond typical Dairy Queen

The food was good and hot ,and they were friendly

So yummy,still so yummy!!!

Love the ice cream. Hate the prices!!! Ridiculous.

Ice-cream is always good! Clean location, well staffed. Thank you!

Make sure you order a day ahead

Parking lot is not set up good, and workers gave attitude

Nice staff

Love dairy Queen.. best place for not fast food but fan food!!! . Love dq cakes and blizzards. The burgers and onion rings are the bomb. Kid-friendliness: Booths and kids menu is very fun theres build your own options kids enjoy it.. so do I. Lotsa options to choose from both ice cream and meals.

Absolutely horrendous service. The cashiers have bad attitudes, but I can t blame them because there was a male worker that was screaming at them. We were waiting 15 minutes for a grilled chicken wrap, so we asked the cashier if it was going to be ready soon. The cashier asked her male colleague who then screamed at her saying DOES IT LOOK LIKE ITS READY? USE YOUR BRAIN! Then he proceeded to make food with dirty hands, I saw him touch multiple surfaces and items without washing his hands, then he took sliced tomatoes out of a container with his bare hands. I will never return to this location, and I don t recommend anyone coming here unless you want to see young girls get yelled at.

First i want to tell customers service are awful:((( the old guy is coming to us and screaming and speaking to us like his employees or anyone else:(( Food was ok just they bring different order and waiting 10-12 min to get our order but still wrong order! Anyways don t recommended to anyone We are not going to there anymore! U guys lost very good customer:)

Theres always something good at DQ. Love our blizzards. The line in takeout window was fast

Dirty space and also staffs are very rude( i think they are tired and don t care anymore for customers) They are talking to us very rude way! We ordered 2 ice cream and one salad and when we got one ice cream we asked them for second one! And the guy( old guy) screaming to us u have already one and it s not enough?? We showed him and told we have two kids and it was ordered 2 ice cream! We went inside and asking to have second one in our receipts showing Any ways long store short They said ok WE WILL GIVE U FOR FREE lol Which is not true! We already paid and don t need to get anything from u guys for FREE! Never ever go there in collingwood location! Keep away everyone from that location

Once we finally got threw the drive threw, seriously like 20 minutes if not longer, it was refreshing to receive our order. Always happy there but that wait was brutal. Staff is always friendly and pleasant.

I got a Blizzard and the milk was expired and it smelled disgusting. Lost $7 and got food poisoning. Dont make the mistake I made and simply do not eat at this location.

The ice cream tasted like it was made with sour milk it was disgusting did not taste right.

I enjoyed this location where you can sit at a table. They were generous with their portions

Zak was very helpful and amazing when I came in and ordered a very annoying item. He was wonderful and I think he deserves a raise.

Lots of tables outside to sit on. Drive through and inside service available. Service very efficiently, staff friendly Parking: Has a drive thru. Lots of spots to park in and go inside. Wheelchair accessibility: Easy to access a wheelchair inside

Bizzards are to die for

Cassidy (Im sorry if I spelled your name wrong and used the incorrect pronouns.) was amazing. He had us laughing so hard. I was asking what my daughter wanted and while I was naming off things, a bunch of random food items started coming through the speaker box. Made our night! I have never had such awesome service! Please have him train new staff because his jovial attitude and politeness were perfect. Parking: Unfortunately the parking lot is small, and the drive thru is a bit creepy at night BUT if you have Cassidy taking you order it becomes a much better experience.

Dairy queen is a classic. The chicken tenders are the best standard in fast food

Im a heath care worker always on the go and my server lexi recognized this and brought me everything extremely fast and it was so good. The cook even broke out in song and dance . Food was amazing. I had a great experience with the show thank you so much guys. Highly recommended here.

We put an order in for a Birthday cake 1 week ago. I called yesterday to make sure the order would be ready, they hung up on me. We go today to pick up my daughters birthday cake. The whole cake is not what we ordered .

Honestly, I hate to do this.. but my meal was absolutely terrible.. my burger was nuked in the microwave.. my bun was soggy. I had more tomato and onion then beef and bun combined (literally tomato and onion slabs/steaks (1/2 inch thick, each- on my CHEESE burger.) And then my fries were cold.. like room temperature, and werent cooked to my satisfaction either (like a mushy/gritty/soft fry instead of having any form of crunch to it when I bit in) I can honestly say I will never, ever spend another penny for a meal at this location, possibly any DQ location again. Im super upset to have to admit Im this unsatisfied with the quality of food I was served, expexially with the inflated prices.. I was hoping for some fresh fries at the least.

Love dairy Queen they are a little slow here but icecream, banana splits, icecream cakes are awesome

Had a burger and milkshake. Both great.

Great staff. Good place to grab an ice cream with the kids

My wife looked tired so I decided fo order the special @ DQ which included a little sundae. Everything was great, staff were pleasant and it brought a smile to my wifes face

Always good!

It was good

Good place

Lacks in customer service ...the staff was not willing to even help you totally disappointed

Tasty as usual. At this location they made the burger super fresh, fast, and it was tidy! No sauces out of place. Patties and onions stacked perfectly straight. Patient staff while we made our decisions. Such a pleasant experience.

I m not a huge fan of DQ. But they always have the best onion rings! Lately the orders seem small. Went through today and ordered a large onion rings(normally it s a pretty full box for 7 bucks) asked for ketchup on the side. Opened the box to 12 onion rings! And the 7 packs of ketchup!?!? So half a box of ketchup! I wish I could post a picture here! I laughed so hard Becuse somone thought this was okay? Mayb they didn t want to make a full order and thought hey let s just fill the box with ketchup .... Disappointed.

Great local place for ice cream treats

I was so upset when I just paid over 10 dollars fir 6 chicken bites that were so overdone, rubbery and hard. And out of the 6 bites, one of them the size of a quarter. Will not go back!!!

I cant even give a star. I was so disappointed. I ordered 6 chicken bites with fries. The chicken was overcooked and hard and chewy. The fries were awful..white and cold. Plus I had to wait 10 minutes for my order by the side of the road. Ive eaten here before and had a really good hamburger. But after this experience, I doubt Ill ever go back again.

They should be ashamed of themselves for the quality or rather lack-of care and quality food they actually believe patrons/customers should pay for. The place is dated, the kitchen is dirty and they microwave their food. This location is by far the worst DQ I have ever been to in my entire life. The burger had freezer burn, it was dry like sawdust and burned. Someone is going to get sick eating from there. They are not worthy of one star.

Its been a while since Ive last visited a DQ and Im glad I went to this one. Ive never had a hamburger from DQ before, and quite frankly, its better than some other fast food places. Service was quick, the burger was great, the only down side was the fries were a bit too crispy for my liking.

Photo sums up my consistent experience with this location - disgusting and burnt. Slow service also.

The Collingwood location is a dump! The outside looks decrepit. The windows are dingy and the building needs colourful signs to update its look. The drive through area and parking is falling apart. The kids who work there follow suit. They dont take pride in their work. It makes me wonder just how dirty the food areas inside are! However, the Dreamsicle dipped cone is a must try! My dog loves it too!

Grape blizzard...my fav

Twice now I have eaten from here, and both times the food has been cooked perfectly and in good time, even when busy. Friendly staff too. If you want quick food, good quality, this is worth a visit.

Standard Dairy Queen.

Busy during a hot summer night in July. Service moved slowly but to be expected. Parking lot is a little rough and I never had the opportunity to go inside so unable to comment on cleanliness or set up. Staff was friendly and order was done correctly.

Very rude staff, Im deaf, I using their drive thru because seems no parking to go enter store , this guy very rude impatience, when I try said write paper , he kept speaking and eye rolls on me . Poor service.

What can I say about this particular Dairy Queen location in Collingwood except, the staff, at least on my visits have always been filled with humour, though at times the wait can be crazy on a hot day when everyone just wants a blizzard. I have not dined in, always use thr drive-thru and in the one occasion, the walk-up. Their food is fast, and tasty.

Its Dairy Queen need i say more

Great food The blizzards are delicious

Our blizzards were awesome as usual and love the area. The only complaint I had was the parking lot was closed off and the drive-through was busy and backed up onto the street. We wanted to go in but I have nowhere to park our car As limited street parking. Check weight times before you go but clean and great ice cream as usual

It DQ what can you say. When it comes to ice cream and specialty cakes they rock. Dont care for their food

Waited 25 minutes all to be given a chocolate extreme blizzard without chocolate..... girl at the window was rude and proceeded to say there was chocolate in the blizzard yet it was pure white. Ill head to Stayner next time.

Its the little things they do... My granddaughter felt extra special as she was able to sugar sprinkle on her ice cream cone.

Service is always fast and friendly. You ll likely get your order faster if you walk in rather than go through the drive thru.

Great team, fast and friendly staff

Always a great place to get a bite to eat or some ice cream

Always a grate place to cool down

Soft icecream cone on a hot day. Yum!! Easy peasy drive through.

Good cones, ice cream varieties, chocolate dipped. Some packing.

It ok store....i find they can be on slow side some times and the school kids always there on breaks making it harder for older folks to to go in and order...overall ok resturant

First time Ive been to a Dairy Queen in yrs. I went in planning on getting a crispy chicken sandwich (best on planet, with REAL chicken) but got the double cheeseburger instead. It was FANTASTIC. Oh the char broiled burger couldnt have been better. The service was quick and friendly with staff actually working, not busy chatting with each other. Highly recommend this establishment and cant wait to go get that chicken sandwich I wanted.

I feel bad for the manager. The people working arent very good. Millennials really dont care and have no common sense. Was given two giant ice creams with no lid, filled to the top and no tray? I had to ask and then she said just do it yourself. Maybe pay them more cuz the standard you are getting in very low The meat in the burgers wasnt cooked! Absolute garbage.....never again!!

Employee at front counter was obnoxious, I asked for a ranch chicken wrap and he said flamethrower it is. I replied excuse me, I want ranch. He wasn t funny. He also offered me random packages of ketchup that another customer had tossed on the counter. Employees preparing food with bare hands and then wiping hands on pants in between touching chicken then burgers without washing hands whatsoever. Wait time for a walk-in small fry and chicken wrap was over 10 minutes. When my food was ready the employee tossed the bag on the counter, yelled small fry and the bag tipped over, fries a mess. The wrap, thrown together and open with fillings coming out. DO NOT RECOMMEND.

Great friendly staff

Great service! Nothing better than a DQ made by an Irishman

real food and great ice cream

Great food and great service

Very kind and friendly customer service at the drive-thru

Hmmm .. its a diary queen .. clean

Soooooo Sllllllooooooooooow. Hire more staff or train them better.

Garbages were overflowing...building looks unkept ...service very slow

Always had great customer service, and care when an allergy is present. Inside seating area (pre-covid) could benefit from a Reno though.

Big line up, got 2 of 4 items correct, royal fudge oreo blizzard was without fudge, and cotton candy blizzard had very little cotton candy pieces/not fully mixed.

Blizzards made right

Clean lobby good friendly staff

Good fast food, they could be more careful when they preparation...

Standard Dairy Queen but with very easy going and friendly staff. Drive through is a bit skinny for larger vehicles.

Slow

Love the mini blizzard

Cheap and good

Foods good but I love the moolatte

Pretty nasty went through drive threw and saw most staff not wearing gloves when handling and making the orders but some not washing hands inbetween . Were in a pandemic and its just a normal thing in a food industry to be sanitary and wear gloves when preparing food so yall need to get it together

Fast service but forgot sauce for chicken fingers