McDonald's in Collingwood
285 First St, Collingwood, ON L9Y 1B2, Canada
About
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
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I've been to this location a few times. Everytime they have given me a mix of cold and warm fries, they have given me hamburgers that are warm but the buns and cheese are cold. When I go for breakfast the English muffin is cold and a bit wet, frequently there are eggshells.
Today we visited this location with my son. Placed our order in drive thru(happy meal) when we arrived at the second window we were handed the wrong drink by the “restaurant owner” when asked to correct it he responds with “ you see how busy it is right!?” In shock we were asked to park. Waited well over 5 min parked. Ended up having to go in to get it. Completely unacceptable behaviour for a restaurant owner. Myself would have taken the incorrectly punched in drink but as a child who only likes certain things it’s not really my problem how busy your restaurant is or the inaccuracy of your order takers. I would strongly advise to not give your money to this “owner” if he’s that comfortable speaking to paying customers this way imagine how his staff is spoken to. Will not be returning.
We have been to this location a few times and found it to be satisfactory, with a nice interior and a front outdoor patio. The most recent time we ordered two double big Mac meal with large fries, and root beer. We got our tray and I went to get ketchup, napkins, and fill the drinks. The two ketchup dispensers were empty and the two napkins dispensers as well. I went back up to the counter to get both the missing items, informing a them of the empty state of their dispensers. When we opened the burger boxes, it looked like the had been assembled by a raccoon who had shaken them. Sauce down one side of the burger with more cut lettuce out of the burger than under the bun. The fries seemed undercooked (I thought they were on timer.) It might have been due to how many orders they were pushing out to the drive through, the cooking oil not getting a chance to heat up fully with all the frozen fried being ordered. If the meal had been under $10, I might expect poor food quality....but at $15 per meal, I expect my sauce on the inside of the bun. As well, by the time we had finished eating and were ready to leave the dispensers for ketchup and napkins has still not been refilled.
Fun fact if you order Egg McMuffin with only egg and cheese, no meat. You only get the egg and cheese in a box. Hilarious. We had a good laugh.
I usually don’t have “big” problems with McDonald’s…..but I went here for a midnight snack today, got home and started eating it as soon as I took a bite of my sausage and egg McMuffin, there was a crunch…eggshell! Absolutely disgusting! So disappointed.
Great place to come Mon-Fri when the ladies are working. 5/5 for them. They're fast, friendly, and an all-around joy to see. Don't come here on the weekend when the children are working. 1/5 for them. They're slow, unfriendly, and all around bad at their jobs. Coffee grinds in your cup, and they never stir in the sugar. They appear as if it's their first time out in the world.
Absolutely the worst McDonalds! I am a local and they get your order wrong every time! So frustrating to get home and open your bag and it’s not even remotely close to what you have ordered. I will be checking the bag from now on. Do better. Edit: Not okay. Coffee was half full. This will be the last time I eat at this McDonalds.
A nice and clean McDonald. Very comfortable with different type of seats to fit your style. A very nice game room for the kids. You can easily spend few hours there comfortably like sitting in a nice cafe. The cleaning lady is extremely hardworking, nonstop working to ensure there is no garbage/mess on the seats/floor, plus she always has smiles on her face. We will definitely come again.
Decent quality for McDonalds these days. We ate lunch in, which is the only way to do it now. Otherwise all food just goes soggy. We got nuggets, junior chicken, MC crispy, and fries. All was decent and reasonably fresh and hot. Definitely the best McDonalds Ive had in a while, but this says more about McDonalds as a whole and less of how good this specific location is.
By far the most typical McDs ever.
Fast service, great atmosphere, highly recommended.
Everytime I go there, some woman wearing a medical mask hands me my food. Why are people who are sick handing me food?? DISGUSTING!
Start off by serving fresh food. Food we got was hard as a rock.
The owner is great Doug is suburb Bring back the McRib Food : 5/5
McDonald s I know is greasy fast food and I accept that but I shouldn t be picking up a burger that is super soaked in grease and looks like it was dunked a bucket of slime
We never seen a McDonald s which is so clean and maintained! We went there a few times in a few days during our last trip to the blue mountains. Food was freshly made, and our was delivered perfectly.
Im pretty sure I got food poisoning from here.. a few hours after I ate I became violently ill and Im now recovering from a horrible night.
Very close to the Arboretum
Great deal on ice cream cone
They purposefully dont mix the drnks pproperly. I live in town, go here occasionally and they NEVER mix the drink properly. They have the fountain pop machines dialed in to taste like water. Ive mentioned it multiple times and they never fix it. Garbage location. Some franchies hit the mark 100%, this is a location I would avoid at all costs.
Food is always always sloppy. Afternoon or dinner, Burgers are always sideways. Last time I get McDonalds here.
Good food
First time in a long time they didnt make us pull forward for a drive thru order. Fresh food!
Good place to go for a quick meal
I waited 35 mins for food they are so slow and unorganized ideally never go there again will wait until I come across another store done with this restraunt
Amazing place
I would not even give them 1. You can DEFINITELY tell that they are not like the staff that are on during the day staff during the wk. YOUE ATORE SHOULD ALWAYS BE KEPT UP TO STAND
Honestly mid, chicken sandwich tasted soapy. Doug was chill though. I grinded the games in the kids section.
Amazing
Apparently, they don t know how to mix flurries.
Food is amazing
Good good service
This restaurant always keeps the interior updated and is very comfortable to enjoy breakfast, lunch and dinner.
Good service. Staff were pleasant.
Great food. Drive-thru I. Little slow at times tho.
Very friendly, thanks for brightening my day
It was a great atmosphere
Coffee!
Used the app for $1 ice cream cones. Delicious!
We were in drive thru only car there and person goes to take our order 2 other cars go into the other lane so she decides to take there order so we didn t end up getting food for our kids.
I ordered a medium americano with 2 milk from the kiosk and when I got it it had no milk. This happens every time I go I don t know why I still go. I would not recommend to any people I know.
What to expect from McDonaids? Well its all here in Collingwood. Good location with ample parking. Well managed store in that all hands were on deck. Bonus feature is the separate games room with state of the art cocktail style video games for all ages at no chargen
Smells kind of wacky floor was wet
How is this a 3.8? This is probably one of the most reliable places in Collingwood.. can actually eat breakfast before 8 am at this place ? Great, reliable and open not a common thing in Collingwood
Good
Smiling faces everywhere...
Timely matter in drive through. All food in the bag. Happy with service.
One of the best run Mc Donalds in the chain
February 2023 had hotcakes, eggs and coffee before skiing at Blue Mountain July 2024 stopped for fish, fries and milk shake while vacationing in Collingwood. Always enjoy those items and it was too hot to cook dinner Food
Your standard McDs experience with hit, fresh food.
Good for
Best coffee
Well McDonalds...
Always steady business. Not the fastest drive-through.
Clean, food good.
Quick drive through, super clean inside, great staff
It is a McDonalds what do you need to know
Didn t have all my items in the bag, had to drive thru again. First window said sorry, the second, pretty much threw the bag in my vehicle not happy and probably won t go through drive thru again!
People that work there should probably finish kindergarten before getting hired they can t count chicken nuggets:)
Just stopped for a coffee and had a great experience. Staff very friendly and efficient. Nice decor and lots of room. Good coffee as well. Excellent customer seevice and experience. Food
This Mc Donalds was one of the best Ive been to. When taking our order he was friendly and welcoming. What great customer service. We will be back when visiting Collingwood.
The plates tasted so good
Vegetarian options: I ordered a no meat big mac and there was two meat parties in it. It was uber ordered. Even out side of the burger box was writing that its no meat but there was actually two meat paties inside the burger these people just ruined by whole freaking day.
Both double-double coffees were very bitter. (Lack of sugar). And 10 minute wait in the drive-thru with three cars ahead of me.. Dietary restrictions: Would like to see more gluten-free options such as lettuce wrapped burgers.
Absolute worst service, they didnt have the chicken cheeseburger that was ON the menu. But yeah you csn get a mcdouble ane a junior chicken. When the woman finally came to the window WITH THE ORDER READY... Their machine wouldn t work tap, inserted card it declined the second I inserted and she said do you want it or not . Screw it I ll go somewhere that tries and cares about customers.
Shop manager very friendly
The staff at the Collingwood location is always friendly and the food is always fresh.
Ordered mcdelivery was missing a kids meals phoned 3 times no answer called 1:800 number was told could only get refund 2 weeks later. O refund called again lady was shocked I hadn t received it was told still being processed would get in 3 days still nothing a week later received email stating that they couldn t do a refund and gave me 50,000 points went to account no extra points surprise surprise never will get delivery again
Hit the spot
My food wasn t good
Friendly staff.
Great staff, very friendly
I cant remember when I had a bad cup of coffee at this location.
It is what it is. I almost always regret my purchase but I am addicted.
They took the time to help me with my McDonald s app. Replaced my spilled coffee and did this all with a smile.
Good for kids. They have a free play room for kids. We love fries and nuggets
Just did the drive through but it was great! Everything ready fast and done correctly, and they gave us as many straws and napkins as we wanted! Thats a win in this post plastic straw world i believe!
Bigger than most. Nice seating.
Did curbside pick up. Was fast and hot. Every was accounted for. Server was great very friendly.
This Mc Donalds was a pleasant surprise for me and my family. The restaurant was clean and tidy, and the staff was courteous and attentive. The food was delicious and fresh, and the service was quick and smooth. We liked the diversity of choices on the menu, and the prices were fair. The only thing that could be improved is the parking situation, as it was a bit hard to find a spot. Other than that, everything was awesome. I would highly recommend this Mc Donalds to anyone who wants a fast and satisfying meal.
Fast service and standard quality for a McDonalds. A drive-through, ATM on site, and a play area are available.
Cheese not even melted on big Mac just tossed together. Fries were cold too.
One of the best mcdonalds out there! We are local and have visited for 10years. The owner is there often and I cant count how many times hes given our kiddos ice cream! Their drive-through does well most of the time and the inside always feel clean.
Not sure whats so hard about reading a screen but when you get a big mac meal twice and once it comes with nuggets and then next time it comes without fries there are some issues to be resovled with training the staff properly
This store used to be incredible. Before the robo-tellers and interior redesign the layout was much more efficient for patrons lining up to order. Big parking lot. Busy drivethru at times of the day. Busy area on 1st Street so do be carefull. Handicap parking and accessibility are somewhat good. Plenty of seating in the dining area. Service needs some attention. Friendliness of the employees and their morale would go up if they were paid a higher wage!
McRib ..... YES
The place was empty during the morning rush hour. Now I know why, terrible service poor English.
Order a two Big Mac meal combo and they forgot the main part, the burgers
Yum
Asked for some extra ketchup and they put the whole pack of it. Just asked for 2-3 of them but i think they got annoyed.
McDonalds, never fails...cause their food and snacks are pretty consistent! If you are not happy with your order, they always step up to make it right!
Always get the order wrong...and if its right the fries are cold
Its about what you expect for McDonalds. Hot food and good service. Bathrooms arent the cleanest though. You have to go. You have to go Food
Hands down best dine in McDonalds experience youll probably come across. Clean and super friendly service with comfortable seating.
Actively found trash in my order health board will be notified, and when reached out the female manged told me I was sol.. what kinda service is this?.
Home away from home. Hanging out here with my parents today was the perfect getaway. Thank you, Ronald. Parking: Hectic. Park on the other side.
Nothing beats the egg mcmuffin
Heaven for the sodium and trans fat lover. Coffee isnt bad. Prices are worse than a sit-down meal with tip. Food : 1/5
Poor service, unfriendly staff and. Never get your order correct. . Never go there again.
best nuggets
always nice people ngl
As I live in the neighbourhood, it s my go to place. Love the overall environment. The staffs are efficient and friendly as well:)
For the price , for the consistency, for the service, and for being the leader in fastfood industry. Thank you and all the best. A million times better than tim Hortons nextdoor.. where u get suttle insults for free with your food and maybe you dont even get the food. Just banking on a cheap coffee business..
It has been a few years since I dined at a McDonalds and I have to say, a lot has changed. The interactive order kiosks are quite attractive to use, but this system proved tricky for me to manage, being totally unaccustomed. Flustered due to my inexperience, I held up experienced customers, much to their disgruntlement. The staff seemed somewhat perturbed when I requested assistance on how to order. It was suggested to me that I try to dine at non-peak time, my next visit so I get onto it and dont impede traffic. However, maybe Ill just stick to the old way of ordering, like they still have at Harveys and Burger King. Not everything is different. Food is as good as I remember. Their fries still beat the competition hands down.
Been eating at this location for as long as I can remember. With in the last year almost every time I go thru the drive true they always forget something and conveniently no recipe.
I can honestly tell you that Ive never had a bad meal or any other cringeworthy experience at any McDonalds any where in the world and theyve been a favorite of mine since the 70s! The Kelly family run a top notch McDonalds!
When a manager goes beyond his position, discriminates and humiliates, spreads lies and misinformation, and then bans you because of a personal dislike for you . . Yikes. When youve done nothing AT ALL, and days later they involve the police because you had the gall to talk about it on social media, and they try to DEMAND that you be silent about their discriminatory practices . . At this point its harassment. You cannot treat human beings this way. Its absolutely unacceptable.
It s nice inside.
Usual McDonalds food but service was significantly better than any McDonalds Ive ever been to in North America.
Great space, armony y lovely 360 degrees
As usual they screwed up the order at drive thru. Somebody owes me large fries
It s the best
Very Poor customer service/experience.
Our burger had almost no sauce on them.. service was good..
I go through the drive through...if any complaints..please remember my napkins
Standard McDonalds food, havent messed up and order yet. Staff is friendly and efficient.
Very fast service...food was not as hot as I would have liked but cant have everything. Located close to a park with what could be a leash free zone and maybe a skate park.
worst
Best ran McDonald s in Southern Ontario. Great staff, I ve never had a mistake on my order. They re quick and friendly and they seem happy to be there. Definitely recommend this franchise specifically
Friendly employees
Carly, Peter, Vince, and Travis are the managers at the establishment. Never have I received worse treatment and have heard others stories that can say the same. The staff are rude, immature and lack accountability. I will not be returning and I recommend others do the same. Do better!!!
Consistent, fast and good! Coffee was also good which can differ from restaurant to restaurant.
Really annoyed how every time I ask for no cheese they always manage to mess it up really tired of this
Good staff
