Wendy's in Collingwood

Lids are bad the got my meal wrong

Jen was super nice!

Super friendly staff and food was great. Staff were really friendly with my kids and they had a great time. Thank you

Got tow breakfast sandwiches at drive through. Left and when I went to eat them the bus were so stale I could not chew them. Worst Wendys in the world. I will never eat here again.

Would give it less than one if I could. They mess up orders then when you try to call hang up on you. Then talk crap about you while you re at the window. We will be contacting their head office since customer service is clearly something these employees lack!

CHILI was very watery, like soup. Other than that everything was good. Kid-friendliness: Kids loved their burger meals and they are picky eaters. Food : 3/5 |

Staff members don t have sense how to talk with customers

Very disappointed with staff members Rude behaviour with customers I requested to management they should improve them Food : 1/5

This place is awesome, and super fast! They have Wi-Fi, the news on, and an awesome drink machine. This is how you run a business!

So slow service wise, waited 25 minutes for a couple burgers at 8.

Cant beat a Daves single for $4

I went to Wendys in Collingwood located at 533 First Street. I ordered a combo and I specifically asked for no cheese. When I got to my Mother-In-Laws house and she opened it she took a bite and she realized that it had cheese on it she right away spited it out of her mouth and said the burger has cheese and my Mother-In-Law is allergic to cheese really badly. I got very upset so I went back to the Wendys and I asked for the manager and I got very upset and I explained that how my mother-In-Law had to be rushed to the hospital because there was cheese in the burger and this is where it gets interesting the manager replied to me Mam I AM SO SORRY I WILL MAKE ANOTHER BURGER FOR U I replied IM SORRY REPLACE MY BURGER! I SAID MY MOTHER IN LAW COULD DIED AND ALL U HAVE TO SAY IS I WILL FIX UR ORDER? I Literally LOST IT. I TOLD THE MANAGER IS THAT HOW YOU SHOULD TREAT UR CUSTOMERS BYE First OF SAYING OMG I AM SO SORRY IS UR MOTHER IN LAW OK? OR ANYTHING LIKE THAT INSTEAD HE SAID I CAN OFFER YOU A FEW COUPONS FOR UR TROUBLE. I YELLED AT HIM AND SAID I DONT WANT COUPONS OR MY MEAL FIXED WHAT I WANT IS FOR YOUR EMPLOYEES TO MAKE SURE THAT THEY DO THERE ORDERS CORRECTLY AND I SAID THIS IS RIDICULOUS SERVICE I WILL NEVER COME HERE AGAIN. AND I LEFT. Everyone please make sure every time u get ur order please check it and make sure its correct. I would hate to have the same thing done to you.

Its the only place that knows how to make a burger without a bun! This location was very clean and had excellent customer service.

I ordered 2 chicken wraps and noticed that they have cut the chicken strips in half

Love the place especially Raman was awesome

I buy fries from there and feels like they reheat the fries not fresh and manager don t have idea how to talk with customers even start shouting at their crew members

The food they guys sell is not fresh.

Service is too bad manager speak rude with customer Hair particle in burger which me PICKUP FROM store Food

I made a mobile order and the drive thru cashiers were very confused as to why I was in the drive thru

The staff were awesome and made our day!

Great food

Did not have the sandwich they were advertising

Not a real breakfast sandwich I m accustomed to

I found hair in my hair in my ice cream this is disgusting

Got some take-out, no meals but next visit will be getting some meals. So far good food and great service.

Huge thank you to the manger that let me in at 11 pm to order ! I had a horse trailer attached to my truck and obviously couldn t fit through the drive thru it was an extremely long day hauling horse and was definitely hungry ! Thank you so much for amazing customer service!!

On Christmas Day, the sign says closing at 7:00 but they closed the door early and forced customers to order at the drive-through with oncoming traffic. Manager sounded condescending. Would avoid this place unless it is your last option!

Love this place

Well I use to order from Wendy s sometimes and deliver the food in the town as a Uber eats driver . This time I am gonna put the review as a delivery driver coz I find one of the worker named Neeraj who does not respond properly when i picked the food . No doubt I didnot bring thermal bag this time coz of multiple orders but the rule would be same for every driver instead of hitting one driver in the town . We are doing our business like others do how can he without giving warning give the reviews about the drivers .

Disgusting ladies washroom

Never again ill go to a different location food was gross and the place is really dirty I ve been in cleaner fast food places

This is probably the best Wendy s I ve been too, the service made the food taste even better! Hailey was so accommodating and service was top notch!

Ordered chicken fingers with fries and a drink the fries were too crispy the chicken fingers were good. I would prefer the fries less crispy. Staff were rude. Parking: Parking good.

Terrible, rude service! Extremely long wait time for two chicken burger combos that oddly enough were cold! Dining area smelled and was dirty. Will it be returning

The franchise owner and Manager need to start giving a damn instead of excuses. We ordered food here last Sunday. The drinks were warm with no ice. Burgers were dry and burnt. The fries had been microwaved - We knew this because the bottom of the container was piping hot as were the bottom layer of fries, while the rest of the fries were just warm, they were chewy and gross. When kitchen staff dont care about the food they put out, why should patrons bother coming there? We will not be back. Shameful. It pains me that I have to give 1 star, when this joint is worthy of none.

Awful fries. Inedible, taste like sour stale fish.

It was a clean store. The washrooms are clean. Cant really go wrong with Wendys if youre doing fast food. Food

Always the best spot after a long night at Blue Mountain. Great to have the dining room open again after it was shutdown during COVID.

While most Wendys are perfectly fine, this location did not have an available mens bathroom. It simply said not in service. So there was nothing available to wash our hands. For an open restaurant to negate basic hygiene seems odd.

Ordered food for wife and I, cashed out and realized I didn t ask for large fries. Asked the cashier to change the order and he was gracious enough to give us the large fries without additional cost. Small gesture but very generous Food

Excellent service

Good service, amazing staff!

I have tried 4 times to dine in here in last 6 months. Every time I go here its closed due to staffing issues.

Went thu the drive thu its fast great food at a fair price ..

Has gone down hill.. also made me really sick.

Dried up burger,cold fries,no apology or offer to refund or replace by manager. Wont be back

I know Wendys is a burger place and they make a good burger but they never get enough credit for their variety of fresh salads, which I normally order. Good size portions and always fresh. I liked this Wendys

As good as a Wendys can get. I love the service at this place - they have never messed up my order. Also the fries are always fresh!

Dont go to this place, arrived after placing my order on line with kids in tow. Doors were locked, dining room was closed (7 pm), and I was told they always close earlier than posted. They did eventually let us in to use the washroom, but were very hesitant. This place was a joke, Wendys should pull the franchise.

Absolutely terrible location. Im one of the truckers that bring restaurants their food products so they can service the public and make a profit so that people can have a job and make their own way in life. I walk up to the store entrance and all is locked but yet the drive through is open however a large truck is not fitting through their drive through unless they want their over hang and intercom system damaged. The scamdemic is over. Serve those who bring the food that you make your living from. Absolutely ridiculous. Bring your hard earned dollars elsewhere

Spicy chicken asiago burger was really good, same with chilli cheese nachos! Sprite tasted like soap :( Recommended dishes Chilli Cheese French Fries, Chili, Cheeseburger

The location is easy to access, the ambiance of their restaurant in Wendys Collingwood is nice and clean. The staffs are very accommodating. The manager performed well and giving us an excellent customer service! Great Job!! Parking: They have a plenty of parking slots so you wont need to be worry on if you were going to dine in with them. Kid-friendliness: It makes the kid so special on them by putting a kid menu on their menu so that they can choose also on their preferred breakfast and lunch. Wheelchair accessibility: This shows a great way to make their costumers feel at ease. And it makes them feel that they are important and giving priority access.

Forgot to put bacon on my hamburger

Drive through always forgets items. Frustrating, especially when your driving customers to purchase orders only for them to have to pay extra to go in and get forgotten items

Although this location struggles to find staff the ones who are there are friendly!

Probably one of the freshest Wendy s I have ever eaten at. Here s some pictures to prove it.

Ordered chicken strips and two bites in saw that the chicken was completely raw on the inside. Like pink/clear. I went and threw up in the bathroom while my boyfriend asked for our money back and the employee told him he doesn t know why it didn t cook because he cooked it and then argued with my boyfriend that he shouldn t get his money back because there was nothing wrong with his meal. I ve been sick all day on our vacation because of this. Disgusting.

Got home and had a half chicken breast used in my salad instead of a whole chicken breast. Paid over 10 dollars and got 4 pieces of cut up chicken in collingwood. This place is going downhill

Last three times on Mondays at this place, the coke self served with many flavors machine was out of so many flavors. That was both machines.

Was there for a quick lunch on a Saturday. Did not disappoint. Food was good. It came quickly. Dined in. Was out in 45 minutes.

I order an Asiago ranch chiken club and they just gave me a piece of chicken on the bun and a little piece of lettuce and small tomato slice. No bacon and no mayo, the sandwich Its all dry. it s basically just 2 buns with a piece of chicken on it. Really bad

They cant speak English. The entire restaurant is filthy dirty , nasty nasty food never again

Food was great and staff were friendly. Only downside was the fountain machine was basically out of order. That had only about 5 drinks available all the rest were unavailable.

How times have changed . The worst I have ever had Food

Tried their chives baked potato, not bad . Salads are awesome.

Wheelchair accessibility: Im in a wheelchair chair an.i found it very accessible Recommended dishes

Wish we had a Wendys in Parry sound the one in Nobel Ontario closed when the highway was altered

Second time I went there for a mushroom burger & was told they didnt have the ingredients sent to then ....really disappointed because its only for a limited time & cant get it .

Service is great, staff always has a smile and is friendly.

Food

If I could give a lower rating I would. We came in tonight for dinner and the only one with a clue is the young lady on cash.thr whole time she was trying to take orders the manager snd another fellow were constantly asking her about the orders. We waited for 10 minutes for our food and then when we received my single bacon and my husbands baconator neither of them had bacon on them. THIS wensys is a total joke. They may as well close the doors on tj8s one because they certainly do not care about their customers or getting orders right or in any kind of time. Sad!!!

I ordered a combo number one Daves single and it doesnt supposed to have bacon in it. My sandwich had some bacon in it. My Religion doesnt allow me to eat pork. When I went back to ask them to make a new sandwich for me they take the sandwich to the back took out the bacon and give the same sandwich back to me. I dont like it when people look me stupid. I used to came here once a week but never again.

Nice Wendys location staff is great manger is great the inside is amazing

A very quiet place to be able to eat and taste

The salad had dirt in it . They didn t properly clean the lettuce . And the service was not pleasant .This Wendy s spot is not good. I have pictures below showing the dirt in my salad . Be safe run from this Wendy s . Also there was a seagull in the parking lot that was intimidating me .

Loved it. Lol i sat outside eattin my own lunch but my group 4 friends had Wendys lol

Take out fairly fast. Havent dined in for a long time. Food

It s crazy slow all the time never spent less than 20 min in drive thru. All went downhill after they got a different manager

The guy on drive through was really nice and polite. Mr Singh you rock! Made my day

The 3 times I ve gone there one item is missing and I have to go back. Even some thing as small as toppings on a burger missing. Reminder to maybe check your stuff before you leave the drive-through cause someone was texting at the drive thru window and not paying any attention. Won t be back.

The quantity of the food is too low. The expensive triple patty burger is just the size of a normal burger from another food chain. Has to order another burger after having a duo wrap. Its just a tablet.

Person at front was not attentive at all - asked for wraps and said no combo - paid for combo after I said no combo three times - only knew that I almost overpaid because we asked for a senior drink (which of course costs nothing) when he said well one of yours comes with a drink- asked take out or eat in said take out -. Person clearly not listening - when I mentioned this to him - ,oh well sorry - me bad . - talk about getting in the. St of his day - salad was great!

Absolutely rediculous, they were screwing up everyones order. Took them 20 minutes to get a mobile order ready, to the point other people who ordered after were getting their food before us. Also had 3 people serving one person on till, like seriously how many people does it take to do one persons job. Ive worked in customer service for my entire career life so far and Ive never seen anything this bad.

the staff were so kind to me and the food is to die for Kid-friendliness: so kid friendly, it seems all the staff are well equipped to bring a smile to a kids face! Food : 5/5 |

Why not have inside open the same in the morning as drive thru? Also why no hours posted here.?

Burgers are great and service was excellent.

We are disgusted from yesterdays visit. We were getting lunch and our fries with our meals werent cooked fully, bit into a couple that were frozen still and got a picture of ones that were green! Not ripe yet. Also my spouse requested no mayo on his burger and they still put mayo on it. We usually have good experiences here but this was not acceptable at all. Especially for driving home hoping to have a good lunch. Please fix this.

Did breakfast...

Very dirty

Just visited this location everything from the washrooms to floors tables counters and drink machine were so dirty. First and last time here. Horrible dirty place. I m so disappointed Iin Wendy s for lack of quality control with this location.

great food as usual cool machine with many drinks but insects flying in there so i am not giving it a 5 stars

Old patties , chilli seemed watered down , gentleman taking my order was in a real rush.

Probably the dirtiest Wendys Ive ever been in. So many flies (and I mean a LOT) on us and trying to land on our food that it felt like we were in a barn. We were constantly swatting them. Garbage and food debris on the tables, seats and floor everywhere. Bathrooms smelled of urine and were not clean. Layers of grunge on the doors. I fear for my food preparation if everything else is this dirty! Thinking maybe the health unit should get involved.

Bought 4 chicken sandwiches. 3 spicy and 1 regular. It was impossible to tell which is which. The person who wanted to eat a regular ended up with a spicy one.

The burgers are inconsistent at this Wendys location. One day they are fresh a delicious . The next day, the bacon is rock hard, old, unchewable. wilted lettuce, soggy bun. The men I encountered at the service window are not very friendly. The girls were chipper and friendly.

Tasty burgers (baconator, and some chicken thing) and good chips. Would go back

Economical and very rich what they sell

asked what the difference between the bacon deluxe and the jr baconator and the staff said just more bacon. the price of the bacon deluxe is meanwhile more expensive and the picture has lettuce tomato etc while im eating the jr baconator, and it s basically just a bigger dbl jbc.barely even any bacon on this thing. and on top they almost gave me two meals but literally grabbed it out of my bag as i showed them they gave me two, so instead of simply taking note of the mistake, they probably just threw the extra food out instead of just giving it to me, a customer. this wendys management is terrible.

Not enough stuff on the burger. But it was busy. Ill give them that

The manager at this location is super slow. Treats the staff poorly and yells at customers. Really poorly ran location. I personally avoid this store in town. Very expensive too and the drinks are half the size they used to be

Food was sub-par.

I ordered side Caesar Salad got wilty salad and no dressing for one....I ordered 2 Jr cheeseburger and I got 2 Jr bacon cheeseburgers and they were so cold. Wendys you need to get your act together how do you screw up a small simple order like this. Your food quality sucks

Love it

This was a mobile order for eat-in. It came in take out bags, didn t have any drinks and the medium sized combo was a small. We got the drinks after asking but didn t notice the small combo that should have been a medium until I was back at the table. Just lacklustre whatever service. More and more Canadians aren t eating out cause of the prices and when they do go out restaurants like this seem to be one that is somewhat insulated from the ups and downs of consumer utility; all of that can be ruined with poor service. John on cash however was very friendly and seemed professional. The other guy that looked like the manager? Meh he d rather be somewhere else.