Wendy's in Collingwood

533 First St, Collingwood, ON L9Y 4M3, Canada

★★★★☆
(1177 reviews)
Categories: Fast food restaurant Hamburger restaurant Restaurant

About

Fast-food burger chain serving sides such as chili & baked potatoes.

Website
locations.wendys.com
Address
533 First St, Collingwood, ON L9Y 4M3, Canada
Plus Code
GQ28+MJ Collingwood, Ontario, Canada
Time Zone
America/Toronto

Business Hours

Sunday
6:30 AM–12 AM
Monday
6:30 AM–12 AM
Tuesday
6:30 AM–12 AM
Wednesday
6:30 AM–12 AM
Thursday
6:30 AM–12 AM
Friday
6:30 AM–12 AM
Saturday
6:30 AM–12 AM

Services

Service options
Outdoor seating Kerbside pickup Delivery Drive-through Takeaway Dine-in
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible toilet
Offerings
Coffee Late-night food Vegetarian options
Dining options
Breakfast Lunch Dinner Dessert Seating
Amenities
Toilets Wi-Fi Wi-Fi
Atmosphere
Casual
Crowd
Family friendly Groups
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Photos

Reviews

4.0
★★★★☆
1177 reviews

Most Mentioned

drive thru (47) management (25) machine (17) baconator (10) chili (9) bun (9) window (7) travel (7) wrap (7) chicken strips (6)
5 stars
516
4 stars
347
3 stars
161
2 stars
48
1 stars
105
November 28, 2024

Just got home from getting Wendy’s. Ordered 2 Dave’s single combos. Both burgers completely raw. Absolutely disgusting! Both meals completely wasted. Will never be back!

★★★★★
October 31, 2024

I suggest the junior bacon spicy mcgangbang

October 9, 2024

Working experience at Wendy’s like the worst experience of my life. Managers do not have any etiquette to deal with their employees, they are accusing employees of being rude but the reality is that they are doing their own politics and would like to dominate employees but owner should check the cameras to find out who is right or who is wrong. I would like to reveal that managers using their phones during working hours but want their employees to work like slaves.

August 1, 2024

The atmosphere in Wendy’s is really disgusting. Managers have no sense to talk with employees they really misbehave with them and store manager even don’t know who to deal with customers as well. He is yelling on team member in front of customers. They give priority to those employees who are in their good list, managers do not cooperate with others. Instead of promoting entire team they just prioritize their favourite employees ..

★★★★
July 24, 2024

Not a lot of vegetarian options so I usually get the French toast sticks or fries, but they do have a lot of self-serve drink options. If you're not vegetarian then there's plenty for you. I also tried the cinnamon bites and they're underwhelming.

★★★★
November 30, 2023

Cant believe Im giving 4 stars to a Wendys! One of the biggest reasons that I stopped coming was the fries and the were going downhill on the other items (smaller burgers and chicken burgers - more filler/breading). Stopped in on my way up north and my goodness was I surprised!! The new chicken and french toast combo was top notch. The sticks were very tasty and dipping in the syrup was a big man’s dream. If you havent been to a Wendy’s lately, get yourself back to one and try this out!

★★★
February 9, 2023

Ordered through the drive thru. Could barely hear the guy on the speaker. I asked a question at the window, he responded with 1 word. Seemed like he didnt want to deal with people that day, lucky him, neither did I. I ordered the avocado salad. Ingredients were fresh, but they were cheap on the toppings. The crispy chicken i ordered with the salad was at least fresh. Portion of the lettuce seemed less than before, then again, its never consistent with their salads. At least service was fast and they got my order right.

★★★★
June 26, 2022

Review updated due to better salads. Got an apple pecan salad here on Friday and half of it was rotten and wilted leaves. It went in the bin. Very inconsistent. I actually never give bad reviews and it pains me, but it was too horrible to ignore. The time before I barely got bleu cheese and was disappointed. This place needs to be more consistent. Also whilst there, another customer was complaining as their fries were cold. At 9 pm on a Friday you would expect fresh and hot food. Not sure I’ll be going again. Updating this review due to the amazing salads I’ve been getting lately. See updates photos

December 14, 2024

Lids are bad the got my meal wrong

★★★★★
November 30, 2024

Jen was super nice!

★★★★★
Local Guide
November 30, 2024

Super friendly staff and food was great. Staff were really friendly with my kids and they had a great time. Thank you

November 21, 2024

Got tow breakfast sandwiches at drive through. Left and when I went to eat them the bus were so stale I could not chew them. Worst Wendys in the world. I will never eat here again.

November 21, 2024

Would give it less than one if I could. They mess up orders then when you try to call hang up on you. Then talk crap about you while you re at the window. We will be contacting their head office since customer service is clearly something these employees lack!

★★★★★
Local Guide
October 21, 2024

CHILI was very watery, like soup. Other than that everything was good. Kid-friendliness: Kids loved their burger meals and they are picky eaters. Food : 3/5 |

October 21, 2024

Staff members don t have sense how to talk with customers

October 21, 2024

Very disappointed with staff members Rude behaviour with customers I requested to management they should improve them Food : 1/5

★★★★★
October 21, 2024

This place is awesome, and super fast! They have Wi-Fi, the news on, and an awesome drink machine. This is how you run a business!

October 21, 2024

So slow service wise, waited 25 minutes for a couple burgers at 8.

★★★★★
October 21, 2024

Cant beat a Daves single for $4

September 21, 2024

I went to Wendys in Collingwood located at 533 First Street. I ordered a combo and I specifically asked for no cheese. When I got to my Mother-In-Laws house and she opened it she took a bite and she realized that it had cheese on it she right away spited it out of her mouth and said the burger has cheese and my Mother-In-Law is allergic to cheese really badly. I got very upset so I went back to the Wendys and I asked for the manager and I got very upset and I explained that how my mother-In-Law had to be rushed to the hospital because there was cheese in the burger and this is where it gets interesting the manager replied to me Mam I AM SO SORRY I WILL MAKE ANOTHER BURGER FOR U I replied IM SORRY REPLACE MY BURGER! I SAID MY MOTHER IN LAW COULD DIED AND ALL U HAVE TO SAY IS I WILL FIX UR ORDER? I Literally LOST IT. I TOLD THE MANAGER IS THAT HOW YOU SHOULD TREAT UR CUSTOMERS BYE First OF SAYING OMG I AM SO SORRY IS UR MOTHER IN LAW OK? OR ANYTHING LIKE THAT INSTEAD HE SAID I CAN OFFER YOU A FEW COUPONS FOR UR TROUBLE. I YELLED AT HIM AND SAID I DONT WANT COUPONS OR MY MEAL FIXED WHAT I WANT IS FOR YOUR EMPLOYEES TO MAKE SURE THAT THEY DO THERE ORDERS CORRECTLY AND I SAID THIS IS RIDICULOUS SERVICE I WILL NEVER COME HERE AGAIN. AND I LEFT. Everyone please make sure every time u get ur order please check it and make sure its correct. I would hate to have the same thing done to you.

★★★★★
Local Guide
September 21, 2024

Its the only place that knows how to make a burger without a bun! This location was very clean and had excellent customer service.

September 21, 2024

I ordered 2 chicken wraps and noticed that they have cut the chicken strips in half

★★★★★
Local Guide
August 21, 2024

Love the place especially Raman was awesome

August 21, 2024

I buy fries from there and feels like they reheat the fries not fresh and manager don t have idea how to talk with customers even start shouting at their crew members

August 21, 2024

The food they guys sell is not fresh.

August 21, 2024

Service is too bad manager speak rude with customer Hair particle in burger which me PICKUP FROM store Food

★★★
Local Guide
August 21, 2024

I made a mobile order and the drive thru cashiers were very confused as to why I was in the drive thru

★★★★★
Local Guide
July 21, 2024

The staff were awesome and made our day!

★★★★★
Local Guide
July 21, 2024

Great food

Local Guide
June 21, 2024

Did not have the sandwich they were advertising

★★★
Local Guide
June 21, 2024

Not a real breakfast sandwich I m accustomed to

May 21, 2024

I found hair in my hair in my ice cream this is disgusting

★★★★★
Local Guide
May 21, 2024

Got some take-out, no meals but next visit will be getting some meals. So far good food and great service.

★★★★★
May 21, 2024

Huge thank you to the manger that let me in at 11 pm to order ! I had a horse trailer attached to my truck and obviously couldn t fit through the drive thru it was an extremely long day hauling horse and was definitely hungry ! Thank you so much for amazing customer service!!

April 21, 2024

On Christmas Day, the sign says closing at 7:00 but they closed the door early and forced customers to order at the drive-through with oncoming traffic. Manager sounded condescending. Would avoid this place unless it is your last option!

★★★★★
Local Guide
April 21, 2024

Love this place

April 21, 2024

Well I use to order from Wendy s sometimes and deliver the food in the town as a Uber eats driver . This time I am gonna put the review as a delivery driver coz I find one of the worker named Neeraj who does not respond properly when i picked the food . No doubt I didnot bring thermal bag this time coz of multiple orders but the rule would be same for every driver instead of hitting one driver in the town . We are doing our business like others do how can he without giving warning give the reviews about the drivers .

★★★
Local Guide
March 21, 2024

Disgusting ladies washroom

March 21, 2024

Never again ill go to a different location food was gross and the place is really dirty I ve been in cleaner fast food places

★★★★★
Local Guide
March 21, 2024

This is probably the best Wendy s I ve been too, the service made the food taste even better! Hailey was so accommodating and service was top notch!

★★
February 21, 2024

Ordered chicken fingers with fries and a drink the fries were too crispy the chicken fingers were good. I would prefer the fries less crispy. Staff were rude. Parking: Parking good.

February 21, 2024

Terrible, rude service! Extremely long wait time for two chicken burger combos that oddly enough were cold! Dining area smelled and was dirty. Will it be returning

Local Guide
February 21, 2024

The franchise owner and Manager need to start giving a damn instead of excuses. We ordered food here last Sunday. The drinks were warm with no ice. Burgers were dry and burnt. The fries had been microwaved - We knew this because the bottom of the container was piping hot as were the bottom layer of fries, while the rest of the fries were just warm, they were chewy and gross. When kitchen staff dont care about the food they put out, why should patrons bother coming there? We will not be back. Shameful. It pains me that I have to give 1 star, when this joint is worthy of none.

January 21, 2024

Awful fries. Inedible, taste like sour stale fish.

★★★★
Local Guide
January 21, 2024

It was a clean store. The washrooms are clean. Cant really go wrong with Wendys if youre doing fast food. Food

★★★★★
Local Guide
January 21, 2024

Always the best spot after a long night at Blue Mountain. Great to have the dining room open again after it was shutdown during COVID.

★★★
Local Guide
January 21, 2024

While most Wendys are perfectly fine, this location did not have an available mens bathroom. It simply said not in service. So there was nothing available to wash our hands. For an open restaurant to negate basic hygiene seems odd.

★★★★★
Local Guide
January 21, 2024

Ordered food for wife and I, cashed out and realized I didn t ask for large fries. Asked the cashier to change the order and he was gracious enough to give us the large fries without additional cost. Small gesture but very generous Food

★★★★★
Local Guide
December 21, 2023

Excellent service

★★★★★
Local Guide
December 21, 2023

Good service, amazing staff!

Local Guide
December 21, 2023

I have tried 4 times to dine in here in last 6 months. Every time I go here its closed due to staffing issues.

★★★★
Local Guide
December 21, 2023

Went thu the drive thu its fast great food at a fair price ..

Local Guide
December 21, 2023

Has gone down hill.. also made me really sick.

★★
Local Guide
December 21, 2023

Dried up burger,cold fries,no apology or offer to refund or replace by manager. Wont be back

★★★★★
Local Guide
December 21, 2023

I know Wendys is a burger place and they make a good burger but they never get enough credit for their variety of fresh salads, which I normally order. Good size portions and always fresh. I liked this Wendys

★★★★★
Local Guide
December 21, 2023

As good as a Wendys can get. I love the service at this place - they have never messed up my order. Also the fries are always fresh!

Local Guide
December 21, 2023

Dont go to this place, arrived after placing my order on line with kids in tow. Doors were locked, dining room was closed (7 pm), and I was told they always close earlier than posted. They did eventually let us in to use the washroom, but were very hesitant. This place was a joke, Wendys should pull the franchise.

Local Guide
December 21, 2023

Absolutely terrible location. Im one of the truckers that bring restaurants their food products so they can service the public and make a profit so that people can have a job and make their own way in life. I walk up to the store entrance and all is locked but yet the drive through is open however a large truck is not fitting through their drive through unless they want their over hang and intercom system damaged. The scamdemic is over. Serve those who bring the food that you make your living from. Absolutely ridiculous. Bring your hard earned dollars elsewhere

★★★★
Local Guide
December 21, 2023

Spicy chicken asiago burger was really good, same with chilli cheese nachos! Sprite tasted like soap :( Recommended dishes Chilli Cheese French Fries, Chili, Cheeseburger

★★★★★
December 21, 2023

The location is easy to access, the ambiance of their restaurant in Wendys Collingwood is nice and clean. The staffs are very accommodating. The manager performed well and giving us an excellent customer service! Great Job!! Parking: They have a plenty of parking slots so you wont need to be worry on if you were going to dine in with them. Kid-friendliness: It makes the kid so special on them by putting a kid menu on their menu so that they can choose also on their preferred breakfast and lunch. Wheelchair accessibility: This shows a great way to make their costumers feel at ease. And it makes them feel that they are important and giving priority access.

★★★
Local Guide
December 21, 2023

Forgot to put bacon on my hamburger

★★★★
Local Guide
December 21, 2023

Drive through always forgets items. Frustrating, especially when your driving customers to purchase orders only for them to have to pay extra to go in and get forgotten items

★★★★★
Local Guide
December 21, 2023

Although this location struggles to find staff the ones who are there are friendly!

★★★★★
Local Guide
December 21, 2023

Probably one of the freshest Wendy s I have ever eaten at. Here s some pictures to prove it.

December 21, 2023

Ordered chicken strips and two bites in saw that the chicken was completely raw on the inside. Like pink/clear. I went and threw up in the bathroom while my boyfriend asked for our money back and the employee told him he doesn t know why it didn t cook because he cooked it and then argued with my boyfriend that he shouldn t get his money back because there was nothing wrong with his meal. I ve been sick all day on our vacation because of this. Disgusting.

December 21, 2023

Got home and had a half chicken breast used in my salad instead of a whole chicken breast. Paid over 10 dollars and got 4 pieces of cut up chicken in collingwood. This place is going downhill

★★★
December 21, 2023

Last three times on Mondays at this place, the coke self served with many flavors machine was out of so many flavors. That was both machines.

★★★★★
Local Guide
December 21, 2023

Was there for a quick lunch on a Saturday. Did not disappoint. Food was good. It came quickly. Dined in. Was out in 45 minutes.

December 21, 2023

I order an Asiago ranch chiken club and they just gave me a piece of chicken on the bun and a little piece of lettuce and small tomato slice. No bacon and no mayo, the sandwich Its all dry. it s basically just 2 buns with a piece of chicken on it. Really bad

Local Guide
December 21, 2023

They cant speak English. The entire restaurant is filthy dirty , nasty nasty food never again

★★★★
Local Guide
December 21, 2023

Food was great and staff were friendly. Only downside was the fountain machine was basically out of order. That had only about 5 drinks available all the rest were unavailable.

Local Guide
December 21, 2023

How times have changed . The worst I have ever had Food

★★★★
Local Guide
December 21, 2023

Tried their chives baked potato, not bad . Salads are awesome.

★★★★★
Local Guide
December 21, 2023

Wheelchair accessibility: Im in a wheelchair chair an.i found it very accessible Recommended dishes

★★★★★
Local Guide
December 21, 2023

Wish we had a Wendys in Parry sound the one in Nobel Ontario closed when the highway was altered

December 21, 2023

Second time I went there for a mushroom burger & was told they didnt have the ingredients sent to then ....really disappointed because its only for a limited time & cant get it .

★★★★
December 21, 2023

Service is great, staff always has a smile and is friendly.

★★★★★
Local Guide
December 21, 2023

Food

Local Guide
December 21, 2023

If I could give a lower rating I would. We came in tonight for dinner and the only one with a clue is the young lady on cash.thr whole time she was trying to take orders the manager snd another fellow were constantly asking her about the orders. We waited for 10 minutes for our food and then when we received my single bacon and my husbands baconator neither of them had bacon on them. THIS wensys is a total joke. They may as well close the doors on tj8s one because they certainly do not care about their customers or getting orders right or in any kind of time. Sad!!!

Local Guide
December 21, 2023

I ordered a combo number one Daves single and it doesnt supposed to have bacon in it. My sandwich had some bacon in it. My Religion doesnt allow me to eat pork. When I went back to ask them to make a new sandwich for me they take the sandwich to the back took out the bacon and give the same sandwich back to me. I dont like it when people look me stupid. I used to came here once a week but never again.

★★★★★
Local Guide
December 21, 2023

Nice Wendys location staff is great manger is great the inside is amazing

★★★★★
December 21, 2023

A very quiet place to be able to eat and taste

December 21, 2023

The salad had dirt in it . They didn t properly clean the lettuce . And the service was not pleasant .This Wendy s spot is not good. I have pictures below showing the dirt in my salad . Be safe run from this Wendy s . Also there was a seagull in the parking lot that was intimidating me .

★★★★★
Local Guide
December 21, 2023

Loved it. Lol i sat outside eattin my own lunch but my group 4 friends had Wendys lol

★★★★★
Local Guide
December 21, 2023

Take out fairly fast. Havent dined in for a long time. Food

December 21, 2023

It s crazy slow all the time never spent less than 20 min in drive thru. All went downhill after they got a different manager

★★★★★
Local Guide
December 21, 2023

The guy on drive through was really nice and polite. Mr Singh you rock! Made my day

★★
December 21, 2023

The 3 times I ve gone there one item is missing and I have to go back. Even some thing as small as toppings on a burger missing. Reminder to maybe check your stuff before you leave the drive-through cause someone was texting at the drive thru window and not paying any attention. Won t be back.

★★★★
Local Guide
December 21, 2023

The quantity of the food is too low. The expensive triple patty burger is just the size of a normal burger from another food chain. Has to order another burger after having a duo wrap. Its just a tablet.

★★★
Local Guide
December 21, 2023

Person at front was not attentive at all - asked for wraps and said no combo - paid for combo after I said no combo three times - only knew that I almost overpaid because we asked for a senior drink (which of course costs nothing) when he said well one of yours comes with a drink- asked take out or eat in said take out -. Person clearly not listening - when I mentioned this to him - ,oh well sorry - me bad . - talk about getting in the. St of his day - salad was great!

Local Guide
December 21, 2023

Absolutely rediculous, they were screwing up everyones order. Took them 20 minutes to get a mobile order ready, to the point other people who ordered after were getting their food before us. Also had 3 people serving one person on till, like seriously how many people does it take to do one persons job. Ive worked in customer service for my entire career life so far and Ive never seen anything this bad.

★★★★★
December 21, 2023

the staff were so kind to me and the food is to die for Kid-friendliness: so kid friendly, it seems all the staff are well equipped to bring a smile to a kids face! Food : 5/5 |

★★★★
December 21, 2023

Why not have inside open the same in the morning as drive thru? Also why no hours posted here.?

★★★★★
Local Guide
December 21, 2023

Burgers are great and service was excellent.

★★
Local Guide
December 21, 2023

We are disgusted from yesterdays visit. We were getting lunch and our fries with our meals werent cooked fully, bit into a couple that were frozen still and got a picture of ones that were green! Not ripe yet. Also my spouse requested no mayo on his burger and they still put mayo on it. We usually have good experiences here but this was not acceptable at all. Especially for driving home hoping to have a good lunch. Please fix this.

★★★★★
Local Guide
December 21, 2023

Did breakfast...

Local Guide
December 21, 2023

Very dirty

Local Guide
December 21, 2023

Just visited this location everything from the washrooms to floors tables counters and drink machine were so dirty. First and last time here. Horrible dirty place. I m so disappointed Iin Wendy s for lack of quality control with this location.

★★★★
December 21, 2023

great food as usual cool machine with many drinks but insects flying in there so i am not giving it a 5 stars

December 21, 2023

Old patties , chilli seemed watered down , gentleman taking my order was in a real rush.

December 21, 2023

Probably the dirtiest Wendys Ive ever been in. So many flies (and I mean a LOT) on us and trying to land on our food that it felt like we were in a barn. We were constantly swatting them. Garbage and food debris on the tables, seats and floor everywhere. Bathrooms smelled of urine and were not clean. Layers of grunge on the doors. I fear for my food preparation if everything else is this dirty! Thinking maybe the health unit should get involved.

★★★
Local Guide
December 21, 2023

Bought 4 chicken sandwiches. 3 spicy and 1 regular. It was impossible to tell which is which. The person who wanted to eat a regular ended up with a spicy one.

★★
December 21, 2023

The burgers are inconsistent at this Wendys location. One day they are fresh a delicious . The next day, the bacon is rock hard, old, unchewable. wilted lettuce, soggy bun. The men I encountered at the service window are not very friendly. The girls were chipper and friendly.

★★★★
Local Guide
December 21, 2023

Tasty burgers (baconator, and some chicken thing) and good chips. Would go back

★★★★★
Local Guide
December 21, 2023

Economical and very rich what they sell

December 21, 2023

asked what the difference between the bacon deluxe and the jr baconator and the staff said just more bacon. the price of the bacon deluxe is meanwhile more expensive and the picture has lettuce tomato etc while im eating the jr baconator, and it s basically just a bigger dbl jbc.barely even any bacon on this thing. and on top they almost gave me two meals but literally grabbed it out of my bag as i showed them they gave me two, so instead of simply taking note of the mistake, they probably just threw the extra food out instead of just giving it to me, a customer. this wendys management is terrible.

★★★★
Local Guide
December 21, 2023

Not enough stuff on the burger. But it was busy. Ill give them that

Local Guide
December 21, 2023

The manager at this location is super slow. Treats the staff poorly and yells at customers. Really poorly ran location. I personally avoid this store in town. Very expensive too and the drinks are half the size they used to be

★★★
Local Guide
December 21, 2023

Food was sub-par.

December 21, 2023

I ordered side Caesar Salad got wilty salad and no dressing for one....I ordered 2 Jr cheeseburger and I got 2 Jr bacon cheeseburgers and they were so cold. Wendys you need to get your act together how do you screw up a small simple order like this. Your food quality sucks

★★★★★
Local Guide
December 21, 2023

Love it

★★
December 21, 2023

This was a mobile order for eat-in. It came in take out bags, didn t have any drinks and the medium sized combo was a small. We got the drinks after asking but didn t notice the small combo that should have been a medium until I was back at the table. Just lacklustre whatever service. More and more Canadians aren t eating out cause of the prices and when they do go out restaurants like this seem to be one that is somewhat insulated from the ups and downs of consumer utility; all of that can be ruined with poor service. John on cash however was very friendly and seemed professional. The other guy that looked like the manager? Meh he d rather be somewhere else.