7 Balsam St, Collingwood, ON L9Y 5H6, Canada
Canada's original burger restaurant. Known for great-tasting burgers, handmade onion rings, and frosted mugs of famous A&W Root Beer. Now Proudly serving Organic Pret Coffee, offering hot, iced and frozen beverages at A&W Brew Bar.
Perfect spot for burger lovers! Great flavor, quick service, and awesome sides and Big thanks to Bobin☺️ for being so kind and professional. They made great recommendations and made sure everything was spot on. Fantastic service!”
Tamanna at A&W was fantastic! She was friendly, quick, and made sure my order was perfect, even during a busy time. Her positive attitude and great service really stood out. It’s always a pleasure being served by someone so dedicated!
I lived the food, Harleen gave us great service and knows a lot about the menus choices
I had a pleasant experience at A&W. Hari provided excellent service—quick, polite, and attentive. The rest of the staff was also friendly and efficient, and the place was well-maintained with good hygiene standards. The only downside was that the washroom could have been cleaner. Overall, a positive experience!
Excellent customer service. Onion rings never disappoint. ♥️
Excellent place! Awesome staff! Not crowded and awesome breakfast! God bless. Highly recommended when you are in beautiful town of Collingwood or Bluemountain.
Pretty standard A&W. only complaint is the onion ring, we tried 2 times and it’s over cooked and it gets very dry and hard. Otherwise, everything is just perfect
Perhaps the best and burgers I have. Fresh ingredients and lots of toppings. I’m used to the downtown burgers with one tiny onion and one tiny tomato that looks like it’s about to enter a long term care home. This was amazing an a pleasant surprise. We grabbed food here and ate just before heading to the galaxy cinemas next door. Sure we saved a tonne from doing that. Service was also very excellent, staff was friendly and accommodating. Will definitely go here again soon.
Tamanna, and all the staff consistently provide excellent service. Highly recommended!
Lovely woman working - so nice to hear a pleasant voice and see a nice smile. Thanks A&W. Also love that you have real cheddar as an option. Kid-friendliness: Not with my kids today but love the family friendly options and washrooms, sinks, nice and clean
Vegetarian options: Masala veggie burger is the best Food
Excellent service,friendly staff and delicious food
Vegetarian options: We asked for a masala veggie burger, the night supervisor gave us the one with just a hash brown we politely asked him to change it he kept on saying it s our fault and argued the whole time, i don t know who hire these kind of people and at the top of that, give them supervisor position. Worst experience ever! Good luck!
Best costumer service !! And they prepared my meal quickly with fresh chilled coke .
I found the spicy chicken burger combo to be excellent. The ingredients were fresh, and the flavor was superb.
Chicken burger was so good
Love coming for breakfast food
Nice experience Vegetarian options: Good food Food : 5/5 |
Amazing staff the food was amazing and was ready very fast
I love to visit A&W always because of fresh food, friendly staff and quick service overall
Open even with the roads torn up. Friendly staff and fresh fries!!
Friendly and accommodating! Good breakfast at a decent price!!
Great coffee too. So you can skip the ones down the road.
I love the lollypops and The burgers
As we walked in we are greeted right away. The cashier- Bobin, harleen and tamanna was very pleasant and on top of game. Customer service was excellent. I order a teen burger with lettuce for the first time and it was delicious. Everyone should definitely try it out. The place was also very clean. If your drinking by the area stop by! No regrets for sure.
I have been to this place several times now , Always meet this amazing crew Bobin, balram, Hari. They make sure , every time i order my food its Fresh and Hot . One of my fav s A&W so far .
Great crew , Amazing place to take a break and have your meal . Crew is really attentive to the order you place and makes sure we have a pleasant experience.
Was in November 2,and Harleen was very understanding of my complex order. She also came over and asked how my meal was. I have always found this location friendly, clean, and prompt.
Harleen is gave good service - our family loves being there.
There really nice and give out lollipops and service is really good Kid-friendliness: There really good with kids Food : 4/5 |
Amazing service by Harleen
Harleen has the best customer service! Always gets my order correct
I had a wonderful experience at A&W! The service was exceptional, and Harleen provided outstanding customer service. She was friendly, attentive, and made sure my order was perfect. The food was delicious and served quickly. I highly recommend this A&W location for anyone looking for great food and top-notch service. Thank you, Harleen!
Dalesha did a great job taking my order. My wife is very picky when It comes to food and Dalesha was very patient and got our order correct. That rarely happens.
Love their Beyond burgers.
Good help love you all Kid-friendliness: Good Food : 5/5 |
Very good service Parking: Plenty of spots Food : 5/5 |
Very good food and service
Lady at cashier was very helpful with my bread intake and Having a very intolerance to wheat So she was very commenting with me to put no bun just the hot dog Vegetarian options: No bun intolerance to wheat Dietary restrictions: Wheat intolerance bread Gluten
Thanks A&W team and Tamanna and everyone at this Collongwood location is friendly. Great food prepared with care and such pleasant service.
Recommended dishes
Good people , foods always ready and hot
Vegetarian options: Masala veggie burger was great! Food
Had lunch there today. Was really looking forward to trying the Whistle Dog, but what I got was very disappointing. The bacon and the cheese were way overdone. The worst was the bun. It was completely crushed and separated. I had to hold it together to eat it. Really bad presentation for a well-known chain. I regret not taking a picture, but it was that bad looking.
Always friendly. Good service Parking: Good parking situation Food : 5/5 |
Friendly staff and quick service
Good food
Great customer service
Great food. Hot. Onion rings amazing. Harleen is great. Thanks
My order was for a Beyond Burger without mayonnaise. I got a Beyond Burger and the only topping was mayonnaise. How is that even possible.
Vegetarian options: They were good Food
The service has been great and the servers are so friendly!
The staff were courteous and helpful while ordering and the order was quick and food is scrumptious
Great staff and a great feeling to the restaurant
Very helpful staff.
Great lunch break with colleagues Parking: Great lunch on a work lunch break Food : 5/5 |
Pretty good experience i have been coming to this location since last winter Parking: Pretty good location Food : 5/5 |
Great experience
These heroes deliver delicious bacon and eggers every time, at all hours. Just stopped in and made an order right before close, and they still made it happen. Stoked.
Vegetarian options: Good Parking: Hi Food : 5/5 |
Belram at the collingwood site was gace exceptional sevrvice. Im coming back just because of you Food
Nice people. Very friendly and quick service
Excellent service. Dietary restrictions: Yes will recommend to someone else . Food : 5/5 |
Always great food and amazing service at the Collingwood A&W
The cashier was very kind and friendly. The teen burger was really good!! After a long day it was nice and filling
Thank you!
Amazing Ambiance for a fast food outlet with great staff.
Amazing place for perfect lunch.
Everything is prefect. Thanks a lot
Alicia served us tonight. She is super friendly, helpful, and knowledgeable. She deserves a promotion! The food came hot with barely any wait. My son had a double teen burger, made his way, onion rings, and a sweet rootbeer cream drink.
Always, always amazing value and freshness!.
We tried their new Masala Veggie Burger, taste was awesome. Staff were friendly and explained about the burger because it was our first time we tried this burger. Vegetarian options: Masala Veggie Burger
Going to a&W reminds me of being a kid in the 70s. No responsibilities, no worries. No social media. No pressure. Just enjoy your childhood young person. Thank you for the flashback A&W Food
Young lady on cash as a fantastic ambassador
Very friendly staff that are really efficient. Highly recommended this location!
I recently visited A&W and had a delightful experience. The burger was delicious and satisfying, accompanied by perfectly cooked fries that hit the spot. The chai latte was a pleasant surprise, offering a comforting and flavorful beverage option. What stood out the most was the exceptional service the staff, especially Robert and Tamanna, were incredibly friendly and welcoming, making my visit even more enjoyable. Their hospitality added an extra touch to my dining experience. Overall, A&W provided a great combination of tasty food and wonderful service, making it a place I would happily return to.
Over priced
Not good music Parking: Good parking Kid-friendliness: Yes
I recently went to this restaurant with amazing customer service and their chicken burger was so tasty and fresh! The staff was super friendly and made me feel really welcomed. I highly recommend giving it a try!
It was the worst food. The hamburger pad was burned and hard. The drink size was given incorrectly. I really dont want to go to this store again.
Very nice staff here as usual Parking: Excellent parking, close to the entrance Food : 5/5 |
They were highly understaffed, food was mid ok, and there was a massive line. Parking: No problem parking. Food : 3/5 |
Edit: Easter weekend 2023-2024 The place was clean and it appears to be staffed properly. Service was amazing!!! The cashier was very friendly!! Food was served promptly. Great job guys. Old post 2022-2023: This place is a great location and the staff are working hard and doing the best they can. The problem is management. There is not enough staff to run a busy location here on the weekends. All the workers are hustling and you can just see it. They are exhausted just trying to keep up the pace. The tables and garbage area is not well maintain due to lack of staff. We have been coming here every weekend and its been consistently this way. The manager needs to step up and hire more staff to help out with flow and maintenance of the restaurant.
Stopped for dinner tonight and was happily surprised to see cashier washing her hands before serving me. Thank you Alishda
Such a nice place ,nice people helped the seniors !
Our cashier was super friendly!
We had a great lunch today and the food was good. The lettuce wrap (instead of bun) was plentiful compared to other locations.
Drive thru was quick, employees were pleasant. My burger, onion rings and fries were freshly made and didnt stray from my order at all. Very good
Its fast food
Great food, fast service and clean dining area.
My experience was very good. The server who took my order was very polite and helpful. I enjoyed my visit to A&awesome outlet in Collingwood
Great team!
Visit A&W for two consecutive days when I snowboard at blue mountain resort. Only a few minutes away. Easy to park. Nice staff here.
Burger and Chicken fingers were good but fries were warm to cold at best. Took a while to get order and I saw the fries sitting under heat lamp the whole time I was waiting. Staff friendly.
Nice and clean Dietary restrictions: Great non dairy options. Other locations did not have it available. Food : 5/5 |
Love the grass fed beef burgers at A&W as well as the delicious poutine ! Staff is always very friendly & efficient at the drive thru in Collingwood . A quality burger for a good value .
Best A&W I ve had in a long time! The burger was so good very filling, pop was cold and the people behind the counter were super nice and talkative! Harleen was really friendly. I will definitely have to go back soon!
Vegetarian options: Spicy peri peri burger Food
Greatservice inform customer on coffee mugs
Good
Delish! Just the quality I would expect for A&W.
Best fast food burger in town
Big portions. The onion rings were to die for, big and crispy!
Always love my Teen burger!!
Their chicken patty is very dry and very hard like a rock
Sat at the drive through for 10 minutes. Apparently only inside customers get served. If you go through drive through you get told to wait and that inside guests are more important. This location is terrible.
Cashier was extremely nice!!! Great food as always Food
Service was incredibly slow despite there only being a few people in the store, probably because they were prioritising the drive through. Lots of tables were dirty and uncleared and the floor hadnt been cleaned in a while. Food was fresh and tasty though. Food
Tried to coupon for dine in, and had to do a mobile order for dine in. If your coupon is for mobile only. It needs to state that! Should not give you option to dine in! Food
Food was super fresh and delicious! Not sure if there s something wrong with the speaker, but it took me four times repeating my order for the guy to get it right.
Attention in the service and it is a delicious burger
Parkson Groups high-quality fast food, chicken and beef are all made without antibiotics and hormones, and the drinks are made with real cane sugar. Recommended!
Their burgers are still very good with a varied selection but their breakfast food has impressed me . They cook everything fresh as you order it. It might take a whole 2 minutes more but the freshness is worth it. Its my go to chain for a breakfast egg sandwich. support our local restaurants.
Great food
Good food, inside the restaurant was gross. Garbages overflowing, spilled drinks everywhere, washrooms were disgusting, and order took a long time.
Great coffee, nice staff
They forgot a piece of the order but when I called they were so apologetic and took responsibility. They also gave several solutions. All in all a good experience
One of the busiest fast food place in wassaga.Always enjoy dine in here. The staff is young and very enthusiastic. They got the best sweet potatoes fries. (with Chipotle sauce) Food
Burgers
overcooked burgers and onion rings very disappointed
Best a&w i have been to, the guy on the drive thru needs a raise one of the nicest employees I have interacted with
Had the strangest experience ordered a combo at the drive threw. The employee tried to make me pay extra for my drink when I asked him where it was. Said this location we dont include a drink with combos. 100% think he was running a scam.
Top notch quality of chicken, beef patties and bun. Although the root beer was so so, for the next refill I defaulted to coke. In terms of the portion size I found the burger patty to be petite but over all delicious. So if you re looking for best combination of taste and portion side I recommend the popeyes across the street.
The frozen root beer is where its at !!! Kid-friendliness: My kids had a great time and the staff were super friendly with them Food : 5/5 |
The new root bear smoothies are awesome I love em.
Food and staff was awesome
Girl on the front that night August 6 was amazing. So helpful and nice
Ordered a vegetarian beyond meat burger and found a piece of bacon in it. Haven t had meat in years and this ruined it for me. Won t be back.
Slow service.Ordered teen burgers and the buns were soggy and lukewarm. They were falling apart. Frozen root beer was a sushi. Very disappointed.
I love their Teen Burgers and Root Beer
Collingwood- clean. The one employee was working his butt off. Friendly . Lucky to have him work for you. Washrooms were super clean.
Great breakfast, not too expensive. Unfortunately, service at this location doesnt match others. With only 1 customer being served inside, and nobody anywhere near their drive-thru, we were made to wait in drive-thru for 4 mins before even just taking our order, AND the staffer taking our order wasnt polite. Ill try them another chance.
Best place I have been
Cold, stale fries at 10:45am. Must have been last nights leftovers. Gross, overpriced food.
I order a 2 buddy burger with NO cheese.. they asked me twice if it was with cheese and I said no each time I was still charged for cheese and given cheese not what I wanted or ordered. I waited for 20 mins and didn t even get the right food.. not happy at all with the service. Food : 1/5
Absolutely lovely!!! Great food and exceptionally friendly service...we will be back
The owner is so attentive and helpful. The restaurant is always very clean. Best A&W around!
My first teen burger. Delicious
Underrated spot for a nice breakfast, nice staff, fast service
yummmmmmy
Had the big breakfast bacon sausage and eggs! Amazing!
Food was good, service great, but the price seems to be more than double what I pay here in Mississauga! $23 for a burger and fries combo! In Mississauga I can get a two Burger special for $8!
Excellent service Clean and tidy Plenty of tables Bright light and airy
great service. food as would be expected.
Great breakfast & open on Labour Day, too !
If you order through drive through do not wait at front like they ask. They lie said 5-10 minutes was 28. Next time I promise I m not moving out of the drive through
Sweet potatoes where overcooked, i ask for a large drink the cashier said A/w dont serve or ever had large drinks but he wanted to charge me for a large drink order
Sunday morning breakfast and understaffed. Pancakes were cold. Asked for second syrop and was told to wait. Coffee and tea was served a few minutes after the cold food. Very disappointing.
Way overpriced for nasty cold food.
This review is not for the food or staff. Staff was nice and food they prepared was great. But when we entered the store it was full of smoke and their exhaust was not working since 2 weeks according to the staff due to which we have to sit outside in the cold to eat our food. We felt bad for the staff and other people who were inhaling the smoke as its not good for health
Love the Uncle Burger
Best burger, fast and very good Baet employee named taylor