5 Balsam St, Collingwood, ON L9Y 5H6, Canada
Find your nearby Pizza Pizza Restaurant in Collingwood, Ontario at 5 Balsam Street. Pizza takeout & delivery chain offering Specialty & classic pizzas, alternative crusts (signature pan, thin crust, sesame, gluten-free and cauliflower), chicken sandwiches, wings, sides, dipping sauces, salads, desserts and eco-friendly plant-based menu items. Established in 1967, Pizza Pizza aims to satisfy every customer by providing excellent quality food and true value in a fast and friendly manner. We're proud to bring you the best ingredients and the freshest toppings. Order online or on the mobile app for pizza carryout, pickup or delivery. Serving single pizza slices for walk-in service.
I order two extra lager pizzas for pick up first thing they put wrong toppings and the pizza was undercooked. And the customer service is 0 the guy is working there with short height i don’t why he have too much attitude he don’t know how to talk with customers. Never come again on this location
I just got made to wait over an hour for my food to not even be delivered. When the pizza was at 39 minutes conicidentily 1 minute before it was going to be free the order went delivered and no one showed up. I was watching out my front window the I tore time and they said they showed up but I didn’t answered. Lied to over and over again. The delivery driver showed up as I was pulling out and I asked him what happened to our order and he just laughed at me. Worst service I have ever experienced and complete disrespect for customers. Staff of your reading this head office has already been contacted. If I could give negotiable stars I would
Dissappointed with service..couldn't find address..we are only 2.5 km away and have been for 30 yrs..delivery couldn't find us and returned the pizza back to shop🙄 we called customer service and they said oh sorry we will send a a fresh one now...NO delivery guy was here in 5 mins with that same pizza...cold.called again and they said sorry we will make a new one but want the old one back and how many pieces have been eaten.. I said really????? Bottom line 2nd pizza 6.5/10..go somewhere else
I am sitting indoor right now in the store. The environment is so bad, there are spider web and spiders everywhere indoor and outdoor. It’s seems like store hasn’t been cleaned up from long time. The waiting time is too long. I have been ordered my pizza from 30 min, we are still waiting for our order. It’s all about hygiene because we are having food. I haven’t gave any stars to atmosphere because didn’t liked it. I will never visit this place again.
I am deeply disappointed with the large pizza I bought today. The pizza I ordered was severely undercooked, with raw dough still present in every bite. Additionally, the chicken topping was not only saggy but completely uncooked, rendering it inedible. This lack of attention to detail and disregard for food safety standards is unacceptable. I will not be returning to this store again.
Well they say things happen for first time, this pizza is one of that thing. 1. Toppings were totally uncooked. 2. Size of tomato was really big while they taste soggy. 3. While eating my 2nd slice i realised there was hair in my pizza, first i checked it that weather its mine or not and when i was confirmed that its not mine, i went to reception to check does their staff wear hairnet but unfortunately seen for the first time in pizza pizza the staff is not wearing hair net. Time was 7:30-7:35PM , 9/March/2024 to check my facts wether i am right or wrong.
Delicious pizza and friendly customer service! [Updated May 2024] Went there almost 1 year after and was shocked to see how horrible this place has become. The guy (owner) was taking cash and handling food at the same time - NO GLOVES what so ever! Wiping off food from a cloth and then taking payment. UNACCEPTABLE!
I had the grossest dinner tonight thanks to #pizzapizza. Walked into the Collingwood location ordered deep fried pickles and deep fried jalapenos. Waited at the only free table which was littered with random half eaten pizza crusts. Got home and the pickles were a burnt wad and raw on the inside the jalapenos we're not cooked and raw. 45 minutes on the phone and they offered a store credit or a refund worth 50% of what I paid instead of a full refund. Inedible, not fully cooked and completely their mistake and I cannot have a full refund. Like I want to eat that sh@t now. This was supposed to be a special treat. 🤢Barf........ pics are supposed to be deep fried pickles 🤮
It s been a long time since I moved to Canada from India. I ve tried pizza at many different places here, but none came close to the taste of Indian pizza. However, today I had a paneer pizza, and it was the best pizza I ve ever had. Absolutely loved it!
Best pizza place in collingwood. Must visit.
I Love this place to eat food. courteous staff and great service
I had two medium veggies pizzas and it was yummy. My kids loved it
They didn t even meet the expectations .. :/
Worst customer service all around. Don t waste your time.
All the tables are not cleaned.
Good customer service.
Do not get their meat lovers the beef taste raw every time I order other than that pizza pizza has quick reliable service
They have a halal topping ! Lots of space to sit down as well. It wasnt busy so service was good
Best food service in town and perfect pizza i have ever had.
One of the finest and best pizza restaurant i had ever know
Amazing pizza i order 10 pizzas for party The delivery guy sehaj is nice guy . Delivery was on time . Keep it up Food
This is one of the best pizza pizza I ever visited.
This is one of the best pizza pizza. Their food is very good and very less waiting time
I called asking to be connected with my local store. I accidentally ordered 2 pizzas instead of one, my fault, but I didn t want to waste food. Even though it came down to losing a customer or not these idiots refused to help me. I ve been exclusively Pizza Pizza forever - I will never order there again. The only service they offer is the word I m so sorry I can t help you with your problem. My problem was hardly even a problem!
I asked for plates, they said wait for 10 minutes. They closed the washroom. They even gave us napkins later, when we finished our meal. Totally disgusting service. Last digit of order 3437
Understaffed significantly, due to that they forgot our order and had to remind them. Pizza was partially burnt. Half moon bread was undercooked
Average pizza place
The pizza, like all pizza pizzas, is alright. We all know youre here for the creamy garlic dipping sauce. The man who works the counter always presses the no tip for me. Its small but it is really nice to do, I dont know that might just be me.
Great job making the pizza. Delicious. Recommended!
I would say pizzapizza is the #1 pizza in Canada. Some might disagree but if you compare a chain of stores found in most cities then pizza pizza is among the top. Always fresh Always tasty and reasonable price.
Must try their new Tandoori Paneer Pizza
Nor a very good experience
Very tasty food And excellent service . Must visit this place. Food : 5/5
Very good food. Excellent service and good atmosphere. Food
Is arrived in Collingwood late. We drove through supper and needed something to eat. They made us a fresh medium pizza. Service was great.
It was alright just way too hot it the rest5 Wheelchair accessibility: It had slants it was alright Food : 4/5 |
Loved the pizza with butter chicken base and six cheese base. Properly cooked and served Food
Really love the pizza over here
These guys don t have manners to speak and they even don t wash their hands after cleaning the floor nor they use the gloves before making food. Really unhygienic food. Won t go here again.
People are lovely here, but the pizza sauce, the traditional pizza sauce is bland to the point I thought perhaps they made a mistake and used unflavoured tomato passata.
I would be rating it in minus if i could. Firstly they didn t make both the pizza we ordered wrong. Didn t really get the instructions and when we told them that the pizzas are made different they argued that we ordered what they have made and said we should have checked the receipt after ordering!!! Can you believe this!!! Why would we check when we ordered and confirmed right away!!! And even in receipt we showed things but THEY HAD NO APOLOGY IN THE TONE NEITHER THEY SAID SORRY EVEN ONCE. when requested to make it correct and as soon as they can as we already waited more than their given time when we ordered for the first time so for the second time they very rudely said it will take time but so rude of them. Very unprofessional. VERY UNPROFESSIONAL OF THEM.
Best halal food place in Collingwood, great restaurant
Charn Singh staff member made very good pizza
Charan singh staff member made very delicious pizza.
Charan is best cheff in pizza pizza
The pizza was very tasty as well as Charan who is the chef in the shop was very nice and has great talent of cooking.
Very good pizza and staff mr charan singh.
charan was there and he made one of the best pizza i ve ever had at any pizza pizza
Awesome service and quality Anil www.classicrollsroyce.ca
The pizza I recently ordered was a disappointment. The crust was overly greasy, and the toppings seemed subpar. The dressing, in particular, was a letdown bland and lacked any distinctive flavor. It failed to complement the pizza and left the overall taste unsatisfying. Unfortunately, this experience fell short of my expectations for a quality pizza, and I wont be ordering from this place again.
Very good pizza
Good experience
Went In the garbage was over flowing. Full of people not eating. You no the nationally. Rude. Its disgusting. But I guess their culture its fine.
. Amazing service. And staff was very polite. Really recommend to others.
The pizza place is amazing! The employees there are so friendly and welcoming. Youll love it!
My first time trying pizza pizza and was not disappointed at all. Also, the staff was great!
Awesome pizza well done.
Very well!
The food and service is very nice and the staff of this store is very friendly.
Excellent pizza, excellent service. Quick and tasteful. Food
Collingwood Pizza Pizza has Good food and even better service!
Best pizza pizza in Ontario, by far. Come here every time without fail after ski trips. Solid staff and solid pizza.
Service was lovely and our pizzas were made so well! Thank you for such a great experience!
Amazing Service !
Don t bother calling customer service if your pizza is raw. They will hang up on you 3 times in a row because they are incapable of transferring a call to a supervisor. Reporting your raw pizza dough to the board of health. Pathetic.
Was very clean. ponzerotti was very good. No complaints about food, but it is the type of pizza that tastes better when it got out of the oven. Not great for left overs
Amazing kind staff, delicious food and very clean. This place is great!
Limited options
Raw cauliflower bites. Not cooked
Garbage Pizza paid $33 for Mediterranean Pizza and is really low on food service. They dont know how to make pizza. They had to show them picture on the PizzaPizza website to show what it looks like. Ridiculously very low standards for Pizza Pizza. Very disappointing.
We had big group with kids and one of the staff member talked so rudely. He needs to learn some customer service manners. We request him to put table together but he gave us bad attitude and didn t let us put tables together. Food
The customer service is not friendly. Rude behaviour on customer s questions. Service
Front counter boy is very rude look angry food is good but behavior not tollrated
This is not what half moon bread looks like , doesn t even smell fresh. I had to throw it out because they refused to make new one. Cashier isn t even informative , bad customer service! Food
I visit with my family at this place no doubt we decided to dine in . the order taker guy was also really nice but when I received my order we just tried to sit and we were five people and there is all tables with 4 chairs and i move one chair and he be like you can t move chairs he is a short height and he have a tattoo on his back neck . Like seriously he just spoiled my all mood I don t understand were we have to sit when we come to dine in if you don t want to sit people in dine room more than 4 people you can directly say dine in is only for 4 people of family or friends
The staff at Pizza Pizza in Collingwood was exceptional. They were friendly, attentive, and provided excellent customer service. The food was absolutely delicious. The pizzas were fresh, flavorful, and had a perfect balance of toppings and cheese. Even during busy hours, the staff handled the rush with professionalism and efficiency. They maintained a high level of service despite the crowd. The wait times were minimal, which was impressive considering how busy the restaurant was. The staff worked together seamlessly to ensure quick service. The atmosphere was lively and inviting. It was clear that the staff enjoyed their work and created a welcoming environment for customers. The restaurant was clean and well-maintained. It added to the overall positive dining experience. The menu had a wide variety of options to choose from, catering to different tastes and dietary preferences. The staff was knowledgeable about the menu and offered helpful suggestions when needed. They made sure customers had a great dining experience. The prices were reasonable, especially considering the quality of the food and service provided. Overall, Pizza Pizza in Collingwood exceeded my expectations. I highly recommend it for delicious food, friendly staff, and efficient service even during busy times.
Really amazing pizza pizza location and appreciate the employees Harwinder made excellent pizza Food
Do not recommend the meat lovers pizza , we had to throw it out .
The best pizza pizza I ve ever had!
fresh and tasty pizza very good atmoshphere and very good employees. ishwar made my day .i recommend to all others to visit this place in collingwood Food
Really nice employees. They served me really good. Manager of this location is very good person. Good personality.
I was recently passing by and was feeling super hungry. The guy made a really good Indian style spicy pizza pizza. I was super happy and delighted by the service. If you want try something spicy, ask for it and they will customise the spiciness. The guy who served me his name was Manish, very nice and jolly guy, kudo to him . Will surely check in next time I pass by.
With my extra large pizza order I ordered a double box of fries the guy refused to give me more than 4 packets of ketchup!! Terrible service!!
I loved this place for eating with my family..we are 7 peoples ND the I ask the cook boy who is the manager here he replied I am the manager here and cook as well I really surprised by seeing his way of working ,he is the only one there and manage customers ND cooking also . The pizza was very good ND well cooked . He is a good personality boy I recommend to all visit Collingwood pizza pizza one time
Food is amazing, no doubt
Please tell your staff how to behave with customers.
We have been going here nearly every week, and, when we walk in, they already know what we want to eat. Every time, they perfectly prepare our thin-crust pizza, and the staff is always friendly to us. Be grateful for Ishwar Singhs outstanding service. This Pizza Pizza is our go-to spot :)
Food was great, tastes good.
I preordered a Hawaiian pizza for lunch. 15 minutes later I popped in to pick it up. There was only one guy working at the time. After dealing with the two other people in front of me he turned to me. I told him I preordered a pizza and he said it would take 10 min. I pay for my pizza and then he proceeds to go back into the kitchen and start making my pizza without first washing his hands or wearing gloves. After seeing him make my pizza and grabbing ingredients with bare hands after touching the POS system and dealing with three customers, I ask him why he did not wash his hands. He then said he would remake the pizza and wash his hands. So he comes back up to the sink and turns it on. He runs his hands under water for about 2 seconds and then turns the sink off. Then another customers order is ready so the employee grabs that for him then goes back to make my pizza without rewashing his hands after not properly washing his hands the first time. I tell him that since he is working with food he either needs to wash his hands or wear gloves. At the same time, another customer walked in and heard what I said. She promptly turned around and walked out, which I would have done if the employee would refund my money. Anyways, I tell the employee a second time to wash his hands and he said (with a huge eye roll and rude attitude) he already did and what did I want from him to which I replied no you rinsed your hands and then came back up dealt with another customer and now are going back to prepare food. At this time, a random customer who was eating in told me that the employee doest need to wash his hands since he never touched cash. I ignored the customer and just told the employee for the third time to wash his hands properly or wear gloves. Finally, the employee washed his hands with soap (although had a very rude attitude the rest of the time). He made my pizza and I took it and left. Overall, I would never eat at Pizza Pizza Collingwood again. The employees lack of food safety awareness and attitude towards customers is atrocious. The owner needs to step up and make sure their restaurant employees are following food safety protocols and learn how to act around customers.
Pizza looks very beautiful and delicious.chef made my day and the staff was so friendly that girl and boy took my order very humbly..i will definitely visit again.
Very nice experience,The guys are nice will serve you the best they are so helpful if you even go at 11:59 they will make it for you .I was served by ishwer and it was amazing.Thanks for the meal guys
Pizza it s self was undercooked pineapple was not at all cooked neither was pepperoni or bacon strips first time back in a few weeks very disappointed with the outcome
I messed up my delivery address and they made sure to get the pizza to me without complaint. Great service, would order again.
I wish I could give minus rating. Worst customer service ever.
Pathetic ! I wish I could give -5
Bad service
Great service and CSR was nice and friendly and informative . Manish was friendly and informative about service
This is a very good place to eat and also good atmosphere and moreover dont see the negative comments first visit there taste the food and experience the good service
This place is best for eat and atmosphere is awesome i recently visited this restaurant the service is good i recommend to all must visit.
This place is very awesome for eat. Must visit Food
great place for eat
I really like this place
5 star food
One of the best in the town. I really appreciate the customer service and food.
Had An amazing Experience Of Delicious Pizza. Quality was great and all staff members were really nice and friendly. Amazing Customer Service I must say.
The pizzas are fabulous I have ordered from here multiple times and I have never been disappointed by their timely services
Loved the hospitality! Great service and food. Would love to visit again for sure!
Vegetarian options: Your food is delicious Food
Tasty food with a great restaurant
We went for a vegan version of make your own pizza. The pizza was well made - nice crust well cooked. Dairy free cheese substitution was available and made it delicious. Toppings were great. And the guy on the front was very helpfull and all.
Great service.
A very cozy place to sit and dine. Great food and excellent service. The staff is nice and friendly. Would highly recommend everyone to go and dine.
Awesome pizza and service by Manish
Ordered Pizza and Cauliflower Bites Doubles today, but the food quantity for Cauliflower bites served was for singles. Not fair I guess Pizza Pizza at Collingwood, Balsam Street is cutting food costs to maximise profits!! Staff was made aware about the quantity .but said that they can t do anything as this is what has been instructed by the head office. Pls be careful!!
Had extra large pizza loaded with full of veggies. Delicious taste and epic crust.
Very poor service . I came yesterday, for me the guy gave the worst ever customer experience.
Person attending us on 18th Novemeber did not treat us well. Very poor customer experience. Food
I visit yesterday morning the short guy was very good in service and see him he is doing very well while store is busy Nd I asked him whats your position so he said I am the manager here .I am very impressed with his work and way of talking Nd attitude he looks like a manager .I hope this guy will help pizza pizza to increase their business.
I really liked the restaurant and especially the manager ishwar , he was really polite and good to me . He has a very good vibe and he really helped me with excellent food and customer service . I surely recommend the pizza pizza to all . Thanks to ishwar and the team
Store was super clean , freindly staff , wow , i could have given them 10 stars. Perfect Pizza place
Worst customer service , unfriendly staff , unhygienic environment.
I visited pizza pizza yesterday. I had to order to make a bulk order. There were very few people to attend. The one guy at the front was very rude, and I didnt experience this kind of customer experience ever. Worst pizza pizza
I had the grossest lunch yesterday thanks to #pizzapizza. Walked into the Collingwood location ordered deep fried pickles and deep fried jalapenos. Got home and the pickles were burnt, Inedible, not fully cooked and completely their mistake and I cannot have a full refund. This was supposed to be a special treat. Barf..To add on worst customer experience from the front guy
This store serves super crispy pizza and they are really quick..Sonu and Ishwar are really nice, love this place
This store was one of the best in town, they are so quick even in busy hours. Will definitely recommend this store.
The servers are so nice and they make such crispy and tasty pizza and sides, me and my friends had a yummy time
Good service Delicious food Food
My kids loved the food and atmosphere, the staff is really nice, they gave us some freebies for kids too. Loves this place
Amazing place. The staff is very nice and respectful. Great taste and i would definitely recommend this place for pizza. Must visit.
My experience with Pizza Pizza was really good. Thank you for services
It s was amazing experience friendly staff and food was amazing
Great food and customer service.
Delivered quickly, good food.. great customer service
I have been a regular at #pizzapizza but when i visited pizza pizza at #collingwood location. I was stunned by the food quality and poor service. Worst customer experience ever.Generally i do not write reviews but it is not good for #pizza business as well.
Poor service. The food was also not up to the mark
I love eating here. Must give a try
The food was good and staff was too cooperative
Very poor service Food was not up to the mark.
Excellent custmer service. To the mark food quality. Co-operative and friendly staff. Quick with orders. I would recommend visiting.
Very friendly customer service
Worst service i ever see. The restaurants front service was downright appalling. The staff was rude, unprofessional, and seemed more interested in chatting amongst themselves than attending to customers. It felt like an inconvenience to them whenever we asked for anything. A dismal experience overall. #collingwood
Offers delicious pizzas with top-notch customer service definitely worth a visit!
Maintains impeccable cleanliness, creating a welcoming environment. The dining area and kitchen are spotless, reflecting a commitment to hygiene that enhances the overall dining experience.
The service was impressively fast, and the staffs friendliness added a great touch. I visit occasionally, and the consistent positive experience keeps me coming back!
Good customer service, friendly behaviour and delicious food
All in all food , services as well as environment of this place is great. Quality of food is also good.
Ishwar is the man! Fantastic service overall. We will be back!! Food
Good service, delicious food, friendly staff, they deserve more than 5 stars
friendly staff, restaurant is very neat and clean
best place for pizza in town
Its a delicious pizza place
Very good experience Recommend everyone Food
Nice staff
Not good for indians. It tastes differnt. So, I dont like it.
I wish I could give you a -0. Disgusting customer service and the food was stale and cold. How can you serve this cold food to the people spending too much on the food? We were here yesterday and ordered 2 slices of cheese and veggies. They were really cold. We tried calling back but no one answered. Not going back there. Disgusting This tall guy needs to watch the behaviour and needs to know what is he doing. He should learn to how to deal with customers. Not sure about the name but he was tall and wasnt wearing the uniform. Worst pizza ever.
Clean place and welcoming staff.. Loved the veggie pizza..
Fresh pizza
Excellent service . Top quality
Standard fare, but staff were exceptionally friendly and polite.