Tim Hortons in Colwood

1820 Island Hwy, Colwood, BC V9B 1J2, Canada

★★★★☆
(1149 reviews)
Categories: Coffee shop Bakery Breakfast restaurant Cafe Donut shop Fast food restaurant

About

Located at 1820 Island Highway, Colwood, BC, Tim Hortons is the perfect place to go for freshly brewed coffee. Our coffee is made with 100% Arabica beans, sourced from the world's most renowned growing regions. We also offer specialty beverages including lattes, cappuccinos, espresso, iced and frozen coffee, hot chocolate, tea and real fruit Quenchers. Grab a quick snack or delicious meal for breakfast, lunch and dinner. Enjoy our freshly cracked Canadian eggs until 4pm. Try one of our delectable baked goods; cookies, muffins, Timbits, and donuts including our delicious Dream Donuts. We also offer a range of soups; Chicken Noodle, Cream of Broccoli and Chili which goes great with our potato wedges made with Canadian potatoes.

Website
locations.timhortons.ca
Address
1820 Island Hwy, Colwood, BC V9B 1J2, Canada
Plus Code
CGVJ+RR Colwood, British Columbia, Canada
Time Zone
America/Vancouver

Business Hours

Sunday
Open 24 hours
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours

Services

Service options
Drive-through Takeaway Dine-in Delivery
Highlights
Great tea selection
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Coffee Late-night food Prepared foods Vegetarian options
Dining options
Breakfast Brunch Lunch Dinner Catering Dessert Seating
Amenities
Toilets Wi-Fi Wi-Fi
Atmosphere
Casual
Crowd
Groups
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments
Children
Good for kids High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Reviews

3.6
★★★★☆
1149 reviews

Most Mentioned

drive through (77) donuts (28) wrap (17) bagel (16) window (13) quick service (9) cold (7) island (7) employee (6) potato wedges (5)
5 stars
420
4 stars
278
3 stars
179
2 stars
80
1 stars
192
November 24, 2024

Wish I could leave positive review bc I’d rather not complain; however, the worst experience. Got my order wrong, I went back n they remade my tea n used the same up as wrong order, filled the cup 3/4, and did not add the sweetener.

★★★★
November 8, 2024

Let's be honest for a minute, Timmies is not the best coffee, nor is it the best food, and the service is somewhat frenetic, or non existent. Having said all that, there is something about the anticipation of arriving and the joy of leaving with a hot coffee that you know will taste exactly like the last one you had just that morning. And the same as the one you had 4 times the day before. There is comfort in consistency, and that is the magic elixir of Tim Hortons.

October 29, 2024

Last two visits have had mouldy eggs, don’t know how that happens on “fresh cracked” eggs. No apologies were given. Called over the phone the first time and the guy just kept telling me the store hours when I told him the situation. Today the drive thru worker just snatched it sand said he’ll make a new one not any care. Disgusting it takes two seconds to look at the food before you prep it.

★★★
October 25, 2024

It says you are 24 hours on your website but for inside orders you are not? I highly suggest changing that on your website and store info. You have drive thru times and online ordering times but nothing saying about your inside store hours. Not even at your front door as the other customer and I both looked and double checked online again. Then you told two people to just walk over to your drive thru window and order as other cars are driving thru it then telling us to wait while you help the cars that came there after us. We waited close to 15 minutes in the cold and all I ordered was a French vanilla. so not only was it embarrassing and confusing for me and the other customer I didn't know but also very unsafe and not a great service experience for us.

★★★★★
August 29, 2024

The lovely Karen served me. She was sweet. Some guy named Kyle thought there were flies outside. I think they might have been mosquitoes. lol 😂The ice latte was delicious as usual.

August 25, 2024

How do you mess up every part of an order so often the last 3 times i went here they didnt get my order correct last week i ordered a sausage farmers wrap and they just gave me two of those terrible egg paddies. Today they gave me a regular coffee when i ordered a iced with an espresso shot and when i asked to get it re-made they came back with a black cold brew i just took it and left because of the lineup behind me but come on tims get it together

August 6, 2024

Worst service ever in my life. They don’t respond when asked Tesa (manager )a female in this Tim Hortons is very rude and she was being aggressive and arrogant. I was on my trip to Victoria she humiliated me.I was very happy earlier but she made my trip worst.She said I am the manager and I can do whatever I want to do. She was abusing me racially.

July 31, 2024

Do they know anything about customer service? I was so pissed off. The lady in drive thru were ignoring and not listening me. I did ordered XL coffee and they gave me Large. When I said I ordered XL, she is like yeah u order large. Literally ignore me few times tried to talk. Never ever returning back here. I figured out why many negative reviews on here. Staff is very poor in English and not paying attention.

★★★
Local Guide
December 8, 2024

Service can be on the slower side as too few staff are usually split between the drive through and counter, although they do their best. Good place to pop in if you youre waiting at the bus exchange and want a drink to tide you over. The interior is kept pretty clean and the fireplace in one corner is a nice touch. Pretty standard fast food quality, the wraps in particular are decent for the price and the hot chocolate is good.

★★★★★
Local Guide
November 22, 2024

What are the hours of your lobby? (Walking in)

★★★★★
November 22, 2024

Great place to be

★★★★★
November 22, 2024

The 5 stars are for Patti and Patti only. She needs a raise and a position where she can train workers in customer service.

★★★★★
October 22, 2024

Has some good coffee and breakfast wraps and also have good coffee Vegetarian options: Just let them know they will help you Parking: Theres lots of parking spots

★★
Local Guide
October 22, 2024

Way too busy always

October 22, 2024

Ask specifically no mayo on my sandwich two time and it arrive with mayo in it .

October 22, 2024

Ordered and paid for a dozen donuts but only got a half a dozen :(

★★★★★
October 22, 2024

Two words: Steeped tea!

★★★★★
September 22, 2024

I ve never been to this branch but Timmy s food never disappoints unless you re talking about their coffee. Anyways the service was spectacular and atmosphere better than most Tim s, would recommend this branch for people who have never had Timmy s!!

Local Guide
September 22, 2024

Extremely stale muffins, waste of money, very slow service, 30min for a bagel

★★★
Local Guide
September 22, 2024

Bathrooms smelly and disgusting. Edited for more info: Staff need to say Pardon? when they dont understand, not What?. Ladies Bathroom was smelly and there was water all over the floor.

September 22, 2024

Extremely slow service. Stood in line for 12 minutes with only customer in front of me. By the time I got my coffee, there was a line of 10 people waiting to order. With 4 employees behind the counter, only one was working she was making the coffee and taking the orders while the other 3 employees stood talking at the drive thru window

★★
Local Guide
August 22, 2024

Service is nice and kind The food is like everywhere, I m still disappointed with the mocha, 50% hot chocolate 50% coffee it should be a hot chocolate with an espresso shot. The washroom are disgusting and the store looks used Food : 3/5

★★★★★
Local Guide
August 22, 2024

Raphiel was our service person. His smile illuminated the whole store. A great asset to this business and our country. Thank goodness he chose to study environment issues in our city

★★★
Local Guide
August 22, 2024

Ive had delicious breakfast one day then the next its something the sandwich maker should think... would I eat this? So thus the low mark

★★★★★
Local Guide
August 22, 2024

I come here for coffee only, nothing against this place in particular, just in general Tim s has gone downhill

★★★
Local Guide
August 22, 2024

Walked in to the restaurant and it was hot inside, like the heat was on instead of the AC. Its summer and 22°C outside but it felt like 32°C inside. I could smell sweat from some of the workers who are obviously overheated in this environment. Someone should crack a window at least, or put a sign up acknowledging the issue. I feel bad for the people who are subjected to these working conditions.

Local Guide
August 22, 2024

Tessa very rude and arrogant manager i didn t like they treated my cousin. Made fun of him.

August 22, 2024

Tessa the manager there was very rude, mean and discriminating. She should not be the manager and needs to be demoted. Worst experience ever because of her.

August 22, 2024

The employee who was on sandwiches got mad at me for asking to put on mayo and to have enough on it and proceeded to get angry at me no customer service at all I said what you dont serve customers with respect anymore. Never going here again.

August 22, 2024

Processed cheese was put on my sandwich instead of cheddar cheese! I m not a happy customer!!!! I ordered my sandwich for takeout and didn t find out until later it was the wrong cheese! Too inconvenient and couldn t come back later to get a new sandwich! Also, teach your staff what a toasted bun is!!!!

★★★★★
August 22, 2024

A good drive-thru stop for coffee, but Kyle was above and beyond friendly and cheerful!

Local Guide
July 22, 2024

Another Timmys, set to make my meals as unpalatable as possible. Its like they try to mess it up. I ask specifically for something, in this case to please double toast my breakfast sandwich. To which she says No problem, I put that in the order..... And what do I get? A cold, untoasted bun. Every Blasted time. And it takes forever! Put a dry, tasteless muffin on the order as well. Seriously, with 11 people behind the counter and only 3 people in line how is this possible? Sure they have a drive through to deal with. But does that faze McDonalds? Nope, not one bit. They get my orders correct. So I thought, maybe I will send a message in the app. But no, I cant send a message because I dont have a receipt and without a receipt I dont have an order number.

★★★★★
Local Guide
July 22, 2024

There is a lady called Patty, who is always cheerful, kind, competent, and makes my day just a little bit better. Patty makes a perfect cappuccino Parking: There is lots of parking because its in strip mall.

★★★
Local Guide
July 22, 2024

No functional electrical outlet for charging cell phone or computer.

July 22, 2024

Poor and dangerous access to the parking lot from Island highway. Be careful entering and exiting. Pretty expensive for standard fare. Dirty tables dirty walls and windows. The staff were friendly and professional while doing stressful work.

Local Guide
July 22, 2024

Poorly designed access from road. Poorly lit in the dark. People sleeping at tables. Dirty tables and windows. Professional and friendly service but slow because there are too many customers and no enough employees. Prices too high for quality of fare

★★
Local Guide
July 22, 2024

Nothing special about the place except was here to use my laptop until I found out none of the outlets were working

★★★★★
Local Guide
July 22, 2024

CANADA

★★★★★
Local Guide
July 22, 2024

In my experience they good service. Thank you

★★★★★
Local Guide
July 22, 2024

Great staff

★★★★★
Local Guide
July 22, 2024

Went for coffee and a walnut crunch. I dont care for all of the new items but I enjoy when they bring some old items back.

July 22, 2024

Staying in the area for a week with family, been going every day for breakfast and every time they act like I m ordering from some sort of secret menu. 5 bagel sandwiches NO LETTUCE TOMATO. Oh, you want the BAGEL BELT! NO NO NO. Why don t you turn around and look at your menu board?? I ordered coffees and donuts and they got 3 of the 5 donuts wrong. At this point the manager comes over and asks the cashier why she rang us up belts instead of the sandwich, we get an apology, but that didn t prevent them from over charging us AFTER THE FACT. We told the manager about the donuts and with an attitude he says I got them all. We got the right number but not the right donuts. He throws the rights ones in the box, but now we re waiting on our coffees (after donuts and sandwiches?) Latte machine has been out for 3 days :/ nobody s fault I assume but overall the staff either can t understand English or they just don t care enough to give you want you paid for. Try another location or speak slowly and still get the wrong order.

★★★★★
Local Guide
June 22, 2024

Love my Timmys

June 22, 2024

Worst tim hortons on the island. Ive been to them all. I havent had a coffee from here hotter than luke warm and keep getting the wrong change back! Coffee is barley warm and almost never stired. I paid with a $5 bill. Got $1.30 change. Pulled back through the drive through, they gave me a loonie. MATH ISNT HARD WHEN A COMPUTER DOES IT FOR YOU, and they still cant get it right!

★★★★
Local Guide
June 22, 2024

Love Tims Wheelchair accessibility: Easy entrance Food : 4/5 |

★★
June 22, 2024

Fix your ice cap machine! Be on top of it? It s like McDonald s always broken

June 22, 2024

The WORST Tims I have ever been to. Rude staff who argued and swear at each other in front of staff, orders are always wrong, little patience and ZERO customer service skills.

★★★★★
Local Guide
May 22, 2024

Great service and fantastic staff !

★★
May 22, 2024

I ordered 12 blueberry muffins for my autistic son because he only eat certain things so I ordered the day before so I can just pick up a Batch of muffins so I don t have to come to Tim s everyday and they didn t have the order anywhere this is the 3rd time this has happened and if he eat something els I would just go somewhere else but I am stuck with poor service they offer

April 22, 2024

I came in at roughly 11 am and it wasnt too bad, i got my food after about 7 minutes, and sat down at a corner booth, The booth was absouletly filthy, garabge under it swept to the side and unwiped tables, i kind of shurgged it off, until.... I came back rihht before closing at 10:55pm and was about to order but they saod they were closing, i checked the same booth, and it still had all the garbage and more. also a worker tried to brush me off and said they were about to clean... for what the first time in 24 hours?

★★
Local Guide
April 22, 2024

It has been a while since we visited thia location. It used to be okay. Now, service and quality of food definitely missed the mark. There was not a huge line up at front counter, but it was moving slow and a lot of people waiting for placed orders. My order is a bit on the specific side (drinks in medium cup, baked goods warmed up or toasted) so I try not to rush the person taking my order. The drinks were correctly done. But the food order were disappointing. I had to remind about my muffin order (which was almost forgotten). It was way to hot (for a warmed up request) and I dont understand why it was squished. Then the cheese biscuit which I requested to be toasted and buttered was cold (they did not toast it because it didnt say that at their screen).one staff offered to toast it but because it was already buttered and I was in a hurry, I just asked for it to just be warmed in microwave. But I never expected that the butter was not properly spread (was a blob of butter when I ate it).

Local Guide
April 22, 2024

WARNING THE WORKERS ARE STEALING YOUR MONEY. Almost every order, they give me less than what I ordered. For example, 7 times counted now, I have asked for whipped cream on my ice capp & I pay the extra $0.70 and they dont give it to me or say they dont have it and still charge the $0.70. Only this Tim Hortons does this in Victoria. Thanks for never giving the correct order I ask for and still charging me for it.

Local Guide
April 22, 2024

1st Review- I would give 0 if I could. Twice now theyve claimed they never received my mobile order. Today they said it apparently takes 30 minutes for them to receive the mobile orders and that their system had nothing. They then proceeded to send me off with the wrong coffees and 20 timbits instead of 50. Im never going here again. Yes I should have checked the order once received, but I was flustered and just wanted out of there. NO excuse for the incompetence. 2nd Review March 26 2024 I literally paid 80 cents for a strip of whipped topping on my drink lol Really? I dont know why I bother going back. I spend so much money on Tim Hortons. This location is seriously the most inconsistent Ive been too. Get it together guys..

★★★★★
April 22, 2024

Love Tim Hortons

★★★★★
Local Guide
April 22, 2024

Great place to coffee and food. I usually have the breakfast sandwich on a bisket. Sausages,and cheese. It is yummy, and black coffee. I usually take my travel mug,and fill it, so I can drink it while do my buissness. Otherwise I drink Nabob. It tastes great. My favorite coffee.

April 22, 2024

Came in to grab a quick brunch bite and I got to witness this insane woman yelling peoples ears off and giving some high tension to the dude that was taking my order. The worst part was learning that this worker was the literal store owner. I was just trying to eat but I ended up with a reality tv show seeing this woman stare down people in the corner and be a demon. Its been a year since then, Ive heard the same story from some friends still living in the area and still going. That awful service and stressful atmosphere to eat in was unforgettable for all the wrong reasons. Seriously hoping the best for anyone working there.

Local Guide
April 22, 2024

Its very odd and concerning behavior to have employees dismissive to my orders fulfillment while speaking another language and walking into the back with my food. I threw it into the garbage immediately and wont be accepting food that has gone out of sight nor will I trust to order food from this location if I feel that it has been mishandled.

★★
April 22, 2024

Fortunately the person serving us was nice and helpful but the washrooms were very dirty and most of the staff were standing around looking lost. If you end up at this particular Timmys be prepared to lower your expectations.

April 22, 2024

Food beverage is okay but not employees. Provides services like they don t want to work here. Not expecting high qual as its tims, but at least have some decency as a service provider. They just throws orders at customers.

★★★
Local Guide
March 22, 2024

Its just a Tims.... Coffee thats all I know

Local Guide
March 22, 2024

Says drive-thru is open 24/7 but its not

March 22, 2024

took 40min to get me a box of coffee because they forgot about me for the first 20min til i asked about it.

Local Guide
March 22, 2024

No scanner available so you wont get your roll up the rim chance. Foods good. Just really slow.

★★
Local Guide
March 22, 2024

Expect a huge wait if you are ordering dine-in or pickup. Was standing in line for the whole 3 minutes before the staff even notice there was a line of 3 people on the front counter. One staff was just busy talking to a customer.

★★★★
Local Guide
February 22, 2024

Decently fast service. I was in a hurry for lunch one time, and one of the workers on their lunch break decided to hop on the till early in order to get the line moving faster. It was a notable action indeed. Give the African American woman a raise, she deserves it. 4/5

★★★★★
Local Guide
February 22, 2024

Its exactly what you expect it to be

February 22, 2024

Ordered chicken noodle soup and got just the noodle soup without any chicken.Really disappointed by the service and experience of this location

★★★★★
February 22, 2024

Arshdeep Singh what guy he is the nicest timmies worker on the osland

Local Guide
February 22, 2024

Absolutely deplorable in every sense. No customer service whatsoever ..... sure they charge you full price but expect you to do everything yourself. The laziest staff, filthy property overall. Never be going here again thats for sure

★★★
February 22, 2024

Please bring back china cups. Were going to have an archaeological layer of thick paper cups in the future. Duh! Dietary restrictions: thankyou for carrying oat milk and soy milk! Gluten free options are limited.

★★★★
Local Guide
February 22, 2024

Some ppl still seems to care

★★★★★
Local Guide
January 22, 2024

Tim Hortons consistently delivers a quick and satisfying coffee experience. The coffee is good, and their menu offers a variety of tasty treats. The efficiency of service, whether in the drive-thru or inside, is commendable, making it a convenient choice for a caffeine fix on the go. While the menu is simple, the classic offerings and occasional seasonal items cater to different preferences. Tim Hortons remains a go-to spot for reliable coffee and a quick bite, making it a staple for those looking for a familiar and efficient coffee shop experience.

★★★★★
Local Guide
January 22, 2024

As far as Tim s go, customer service on this one is amazing.

★★★★★
December 22, 2023

Went through the drive thru today and had the best customer service we have had in a long time. The woman who took our order was exceptional and even put our Boston cream donuts in a box so the chocolate didn t get rubbed off. Huge shout out to Kat who deserves a raise!!!

★★★★★
Local Guide
December 22, 2023

Good staff and clean restaurant. It can be busy but Ive never had an order take too long and Ive never had any mistakes in my order.

★★★★
December 22, 2023

Quick service, could be more customer friendly

★★★★★
Local Guide
December 22, 2023

I had a Large Hot Chocolate to rejuvenate myself on a cold night as I waited to transfer my bus. Looks like this will be my go to Tim Hortons whenever I have to wait a bit to change busses at Colwood Exchange.

★★★★★
Local Guide
December 22, 2023

Best tim hortons on the island

★★★★★
December 22, 2023

Always go there! Great service

Local Guide
December 22, 2023

First they didnt have rice for my wrap, so they asked and I said it was okay. But then they didnt get more order for a grilled cheese, told me to go inside to order it or go through the drive thru again instead of just making it right then for me. Then opened our tim bits and they were all chocolate...

★★★★★
Local Guide
December 22, 2023

Great service and the ice cap was awesome. Very well made.

★★★
Local Guide
December 22, 2023

Food and service was great as usual. Unfortunately the bathroom was filthy, hand dryer was broken, no paper as an alternative. Garbage needed to be taken out.

December 22, 2023

Drive-thru was extremely slow. Took us 15mins to get through it, just for 2 coffees.

★★★★★
Local Guide
December 22, 2023

Its timmies nothing else to say

★★
Local Guide
December 22, 2023

Came and got a bagel with cream cheese, ended up finding a hair, 3 pieces of corn and a bunch of what looks to be shredded cheese in my bagel. Absolutely disgusting, they should look into cross contamination training

★★
December 22, 2023

This place seems to be falling apart. I come through regularly in the evening and the last few weeks have been a slow difficulty with staff lacking training and not being able to serve basic items like bagels and steeped tea.

December 22, 2023

Unable to process my order. The drive-thru was slow due to on of the workers who was unable to process my order.

★★★
December 22, 2023

Not enough stuff on the tills and way too many just wandering around.

December 22, 2023

Worst Tim s ever! Staff are not well trained, not friendly at all. I ordered in the wrong location so I asked if I can pick up my order here instead (already called the other location don t make my order cos they were out of the Timbits that I want). I was told No since it s different owner, I was a little disappointed but I wouldn t blame on them. However, the staff who told me NO just left and no one even asked me if I want to order here or not, instead, while my kids telling me what they want, one staff just skipped me and start helping the next customer who just stepped in, and 2 others were just doing their own thing, ignoring me.

Local Guide
December 22, 2023

I am so sick of ordering a bacon bagel sandwich and getting a belt with your slimy lettuce and tomato. Do your staff actually not know the difference??? This happens ALL THE TIME.

★★★★
Local Guide
December 22, 2023

The older tiny woman working the till in the early morning shift is a complete sweetheart..shes so lovely!! The service is quick.. They are organized.. One of the better Tims around!!

December 22, 2023

Horrible service while ordering coffee drive through, after I am done with paying they gave me another persons ordered coffee and denied that I never made any ordered. Then I asked them whom did I talk to while ordering and they said they don t know! They didn t refund for the wrong order yet and told me to come all the way around agin the drive through!

★★★
Local Guide
December 22, 2023

I really didnt appreciate that one of the kitchen staff made me feel bad for ordering a wrap by yelling STOP ORDERING FOOD!. I understand as a former fast food worker the frustration of a rush but gotta keep the emotions in check. Front desk lady was nice though and the wrap being good made up for it too

December 22, 2023

Unless youre going for coffee, avoid this store. This store regularly has missing items from their menu. You try to order something and they wont have it in stock or their machine isnt working. It appears that management needs to get a better hold of the store.

★★★★
Local Guide
December 22, 2023

Alright so with this Tims, I know that if I want to be more guaranteed than other locations for a good drink or some good food before work, I make sure I come to this one or Millstream Tims. Iced Capps are always a must and the food is good here too, I personally love the cilantro lime chicken bowl! People are always nice when I go to either of these two locations and make me feel happy going to work! They are also good for a coffee break or meeting up with your group of friends and family! Parking: Theres probably... spots for at least 10 vehicles up front and just behind the main lot is more parking on gravel, not paved liked the main.

★★★★
Local Guide
December 22, 2023

Service was great.

★★★★
Local Guide
December 22, 2023

Great as always.

★★★★★
Local Guide
December 22, 2023

Delicious instant coffee, good food, very clean place, good service from the staff.

★★★★
Local Guide
December 22, 2023

This is my morning place

★★★
Local Guide
December 22, 2023

At 2am not much to be expected glad they were open staff were kind

December 22, 2023

Waited in line, when I got to counter I asked the server to grab the last two chocolate chip cookies before they got taken by the drive thru. (It happens) Dalton said did you pay for them yet? No I am just asking for you to grab them before someone else does. He seemed confused not saying anything and asked me for the $3 something. I said I was ordering drinks too just asking him to grab the cookies please. Not a word again. Got the cookies. Then there was a mixup in my drink order, which by now I have paid of course, otherwise I would have left. I think he was training but... There is no reason to be blaming the customer, not clarifying before dumping half the drink out which had a vanilla shot too, and dropping the drinks and leaving. was such an inconvenience when I asked for ice as the drink wasnt cold (basically most of it was dumped to make room for coffee) he just dropped it too and walked away. I asked for his name (mentioned above). He told me and asked why. I told him this was the worst service I have ever seen at Tims. Customer service is so important in this industry and you need to make an effort at work, not gossip to coworkers about the customer while making the drink wrong. Say your sorry for the mixup, thank the customer, say something in the end... Your boss wants that customer to come back right? Care about your job when at work.

★★★★★
Local Guide
December 22, 2023

Friendly staff and prompt service.

December 22, 2023

Really bad experience. I had to wait about 20 minutes for just one drink order and not to count 10 minutes in the line with only 2 customers in front of me. The staff needs to be a little bit more trained especially the cashier lady who didn t know what is happening around her.

★★★★
Local Guide
December 22, 2023

Its alright .. its Tims nothing like they used to be

December 22, 2023

Employees never say sorry. Just a simple word can make it all good. I would go to Macdonalds next time. Literally ruined my day..

★★
December 22, 2023

30 mins for sandwich!

★★★★★
Local Guide
December 22, 2023

Nice shop , for my everyday drinks Vegetarian options: Good Food : 5/5 |

★★★★
Local Guide
December 22, 2023

Place was fairly clean . Almost all the staff were new. Some language barriers. English seemed to be a second language with all the staff. To be expected in this economic environment. A little disorganized and order had forgotten item. Parking: Tight parking and no safe way for pedestrians to be clear traffic. Also if delivery truck is there at a busy time takes up most of road through area

★★★★
Local Guide
December 22, 2023

We met a friend here and were quite happy with the outcome. Drinks were well made even though I have very specific tastes. Thank-you

Local Guide
December 22, 2023

My friends and I each ordered separately and each of us received wrong menu items - I ordered the new Caramel Toffee Cold Brew and received essentially just milk and ice in a large cup while my friends were given different wraps than what they ordered.

★★★★
Local Guide
December 22, 2023

Okay

December 22, 2023

Worst tim Hortons in the area, takes 30minuites just to get one coffee

December 22, 2023

Not even one star to this store. Very rude behavior of manager and wrong order served, instead of egg in bagels, they served sausage to person who never eat meat in life. When asked the manager, she talked very rudely. When asked to correct the oder, she mermer stupid while making it correct. Management should take strict action against her. Never came to this location. Pathetic service.

December 22, 2023

I had gone with my family to this location and were peacefully trying to order our food however none of their cold drink machines were working. That was fine with us and didn t make it a huge deal but they kept on messing our order up but we still were being patient and politely asked for our correct order. The manager of this location starting saying how we were stupid and when we asked her why she had said that, she starting arguing with us. We told them we were vegetarians however they put bacon in our croissants. We made multiple trips back and forth because they kept messing up our order and once confronted about that, she told us that we had to check for ourselves and that it wasn t their problem. Worst experience ever.

★★★
December 22, 2023

Coffees always good here as well as very polite staff . A crack head came up to the drive through window and the side of my wifes car to ask us if we had money or smokes .watch out for the crack heads past 10 pm .

★★★★★
Local Guide
December 22, 2023

Ice capp is genial !!

★★★★
Local Guide
December 22, 2023

Tried my first French vanilla coffee, it Was great

December 22, 2023

Worst customer service. Grumpy window woman. Ordered a wrap with extra toppings I got a wrap with only sauce on it. I am done spending my money here until these employees get their head out of thier butts. No respect or care, not even the slightest bit. I suggest you go somewhere else for your coffee. Its always burnt and too hot anyway.

★★★★★
Local Guide
December 22, 2023

Came here on a labours day long weekend and I have to say this is one of the top 5 locations I have ever been to across multiple provinces starting from Quebec to Vancouver Island. The respect and customer service skills of the front staff inside is better than 95% of the Tims locations I have been too over the 30 years. Kyle was extremely helpful. Whoever the franchisee of this location is treating their employees with respect which the employees will pass on to the customers is doing a great job. Hopefully other franchisees can distinguish the difference in customer service.

★★★★★
Local Guide
December 22, 2023

Clean,friendly some new workers learning,but all gets worked out.

★★
December 22, 2023

Usually really good service and friendly staff, I just wish they would ve given me the beverage I paid for, I feel like usually if you pay for something you should get it

Local Guide
December 22, 2023

Asked for a meal with coffee, fries and sub. Which structures price to 8.99 but ending up paying 8.50 for coffee and sub as they didnt put it in as a meal with our large multiple meal order. On Sept 29th at 1050 active manager said they wont refund me to pay for meal pricing to ad the fries. As it was a merchant error. Id like to speak to a higher up manager

Local Guide
December 22, 2023

Ordered ice capp they mixed regular milk instead of cream. Staffs were eating at the front in front of the customers using foul language to each other Food

★★
Local Guide
December 22, 2023

Waiting over 10 minutes for 2 take 10 coffee packs. The floor is sticky and I havent seen anyone cleaning since I have been here.

December 22, 2023

This place has gone down hill and crashed harder than any place I ve ever seen. Nothing in the case. No bread for weeks. I got a cold grilled cheese just today. Everyone I ve seen come through these days has sat there frustrated waiting upwards of five minutes for their orders. What HAPPENED to this place?? It was once so great!

December 22, 2023

Not sure what has happened to the Colwood Tims but it really is not good anymore. Twice now they didnt have bread for a grilled cheese. The chilli was sooooo salty. The service takes forever. If you are not a drive through client or a skip order you are NOT important. The last time I was in there they had no donuts in the case, isnt that a main part of what Tim Hortons is all about! I will never go back to this Tims again, you have lost my business for good.

Local Guide
December 22, 2023

8 people at the food counter/drive through, two at the front and one cleaning the sink at the front. The two at the front were looking at a cell phone behind the donut glass case and there was customers waiting in line. Less people could have done the work of 11 people while paying them more. 10:14am October 08, 2023

December 22, 2023

I swear they never have stock. Every order is always responded to with let me just check to see if we have that . They never do have it. Every time.

Local Guide
December 22, 2023

People choose Tim Hortons not because the food, service, and atmosphere is stellar, but because it is fast and convenient. The only thing that this restaurant needs to do is provide a customer with their subpar food and timely manner. It seems however that this restaurant is continually unable to get orders right. This may seem snarky, or unfair, but I dont have an extra 10 minutes to stand in line again and coach somebody on what I meant by black coffee. Just get it right the first time.

★★★★★
Local Guide
December 22, 2023

Great drive-thru with amazing staff. Who doesnt love Tims

★★★★
Local Guide
December 22, 2023

Great service :)

★★★★★
Local Guide
December 22, 2023

Some staff members here are very kind people. That is why I think its important for the staff to know that when the staff talk amongst themselves at night their drive thru microphone headset is broadcasting the entire conversation for hours on end on the loud speaker at the drive thru menu. I am only saying this because I believe you all deserve to have private conversations and at the very least be told when your conversations are going to be made public so you can make sure to keep the conversation professional ect.

December 22, 2023

Colwood tim Hortons is the worst for service, slow as can be everytime I visit it!!!

December 22, 2023

Dear Tim Hortons Management, I hope this message finds you well. I am writing to express my dissatisfaction with the service I have received at the Tim Hortons located at 1820 Island Hwy, Colwood, BC V9B 1J2, particularly in the afternoon. This issue has occurred on two separate occasions, and I believe it is important to bring it to your attention for the sake of improving the overall customer experience. On both visits, I placed an order for a customized wrap that I have requested at various Tim Hortons locations in Victoria and Saanich without any issues. My order includes: One plain white wrap Potato wedges inside the wrap Crispy Onions Tomato Lettuce 3 ketchup packets inside the wrap While I have had no trouble receiving this order as requested at other Tim Hortons branches, I encountered a problem at this particular location in the afternoon. The issue arises with a manager who has denied my request not once, but twice. He consistently insists that This is not our procedure, and his attitude towards customers has been unprofessional and discourteous. I am particularly concerned about the managers behavior and demeanor during these interactions. He comes across as dismissive and acts as if he is doing customers a favor by serving them. Additionally, he does not introduce himself by name, making it challenging for customers to address their concerns directly. The manager in question is a young man with blonde hair and tattoos on his fingers. Moreover, his method of taking orders leaves much to be desired, as he simply asks, What do you want? This approach is far from the welcoming and friendly service I have come to expect from Tim Hortons. My primary concern is the inconsistency in the application of the ketchup request within the same Tim Hortons location. If not putting ketchup inside the wrap is indeed a standard procedure, then it should be consistently applied throughout the day. If there is a genuine reason for the deviation, it would be helpful for customers to understand the rationale. I believe that Tim Hortons has built its reputation on providing excellent customer service, and I have always enjoyed my experiences at your establishments. However, the recent encounters at this particular location have left me disappointed and frustrated. I kindly request that you address this issue with the manager in question, review the standard procedures, and ensure that all employees are trained to provide consistent and courteous service to customers. It is my hope that this will prevent similar issues in the future and uphold the reputation of Tim Hortons. Thank you for your attention to this matter. I look forward to your response and a resolution to this situation.

★★★
Local Guide
December 22, 2023

The service during the day is extremely slow, and often the orders are not correctly served. The service at night is much faster and better. Food

December 22, 2023

This Tim Hortons has gone downhill ever since they restricted online mobile ordering last Spring. Today I ordered a Xl Cappuccino in the store lineup and proceeded to wait 15-20 minutes for my drink. Finally a different employee then the one that took my order asked what I was waiting for. It was clear they completely forgot to make my order after I paid for it and it was not even that busy. Then the employee mocked me asking why I would wait so long and not get someones attention like it was all of a sudden my fault. I live close to the location but will be going out of my way to a different Tim Hortons just to avoid this one and I have been coming here for years. Adding to it their bathroom and lobby were very dirty. 2 HUGE thumbs down!!!

★★
December 22, 2023

It was so slow that I chose to leave.

★★★★★
Local Guide
December 22, 2023

Very busy location. Needs some extra detail cleaning

Local Guide
December 22, 2023

Very disorganized drive-thru. Staff is very rude sometimes with an ego. When youre trying to put in your pin on debit machine with no free hands one employee is notorious for trying to hand you all your items at this time, and them gets huffy when you dont take it until youre done, and NEVER says good bye or hello. Just sour over all staring at you. When you go inside for your order. Expect very minimal customer service. They have everyone on drive-thru. If you think its faster to go in, it never will be. The hashbrowns suck most of the time. I hate handing my son excited for his hashbrown a wilted hashbrown that could be a lot better.. with no time to go back to get a new one. Last thing and Im not sure why, coffee is way too hot at times for some reason and not in a fresh brew type way. And Im not sensitive to hot things by any means. Not sure why its like that sometimes but annoying.

★★★★★
Local Guide
December 22, 2023

Our go-to spot for coffee!

December 22, 2023

Worst Tims location in the area. Continually get the order wrong... Even this morning when I repeated it 3 times to make sure they understood and had them repeat it back to me... Then, at the window, I sent it back at which point I git a bunch of attitude. He then asked me to pull around to the parking area which I refused to do because the last time they forgot about me and I sat there for 10 minutes before finally going inside to get my food. At this point he was visibly upset and told me that he wasnt getting my food, handed me a $5 bill and told me to get lost Bro, you work at a Tims drive through... Calm down and do your job right. Maybe you wont have these issues

★★
Local Guide
December 22, 2023

Breakfast is good however they always fail to double toast the breakfast sandwiches. Drive through is REALLY SLOW

December 22, 2022

Slowest service in town

December 22, 2022

Horrible, Super Slow service, Long Lines!!

★★★★★
December 22, 2022

I go there once A week Service is Great Food

★★★★★
Local Guide
December 22, 2022

Vegetarian options: Vegetarian options available Food

★★★★★
Local Guide
December 22, 2022

Its tims not much to say.

★★★★★
Local Guide
December 22, 2022

Always prompt in the drive thru. Super friendly staff.

★★★★
Local Guide
December 22, 2022

Staff is great at this location. Dont order TH tea, its never good. Hot chocolate machine is usually broken but for a donut shop whatever. The bathrooms are clean.