Grand Seasons Restaurant in Coquitlam

3 of our co-workers Ordered food at our office through Uber eats. We specifically asked for chops sticks or forks. None arrived. When we called a lady say they only have chopsticks for dine in customers. This is a Chinese restaurant and they don t have wooden chopsticks or plastic forks.

Awesome service and perfectly seasoned food!

Worst service ever

No washroom for delivery driver, who is delivering for his customer. Rare to see restaurant like this. The consequences there may be delay since delivery driver need to spend time finding a public washroom. I personally won t go to this restaurant in my life.

Manager got upset at us for not closing the door when it wasnt us to last enter the store. Afterwards, when we went into the restaurant we found a table, however we were told the table was reserved. There was no reservation card or any other indicators at a reservation, the manager decided to kick us to a table right beside the door even when there was multiple free tables. Horrible service, decent food. Wont be coming back.

Worst restaurant ever visited, I askes for a glass of water and the lady told me i need to pay for the water

Im sick with stomach issues and wanted plain, vegan, congee. I phoned to ask if the plain congee is vegan. She said I dont know Im not the chef. I said please ask chef and she said hes gone (at 8:00 on a Thursday evening). She thought it might be water but maybe not. I asked is she could please find out. She said no, there was no way to know. Wont phone back.

Never disappoints you every time, great food, thoughtful food

Good food and authentic Chinese dishes. Prices are moderate. There is an extra $1.50 charge for using credit card to pay. As usual, any take home containers are extra charges. Parking during lunch time can be very difficult in a small strip mall full of restaurants.

CUSTOMER SERVICE SUPER SUCKS! VERY RUDE AND INCONSIDERATE SERVERS. DONT EVER EAT IN HERE.

Highlights: Pork and Fish Fillet Porridge, Slippery Beef Rice Roll, Deep Fried Ghost, Soy Sauce King Fried Noodles Good food and plenty of portions

Delicious comfort food!

I put one star because there is no zero star available. The food was just ok but this restaurant charges $1.25 even for using debit card, not just credit card. This is absolutely ridiculous. Do not go or order from here.

Ok let me get the point straight. we came back because the food and price ratio is good for this restaurant. however we came today and was given a very small table for the three of us, we made very clear that we need to order a few dishes and the small table wont have the space. they said there was no other table despite there are two big round tables. later we asked again and made clear that we can even wait for other customers to leave so we can have a round table for use. they say yea they could give us but we can order first for the duck. so we made the order and then they brought up all the dishes. when there was the free round table one servant told us we could move there but the owner denied it and did not allow the servant to move us to the larger table. we ended up eating all dishes in a very discomfort position the entire time. there were so many other table freed up during the eating. I did not understand what they think? what is that so difficult to move the table. we were all pissed off during the entire time and ruin the mood. Will give 1 out 5 on service for the stupidity in this arrangement for no good reasons.

The service is so poor and the waitress(elder lady speaking Cantonese) is very rude. I went in for take out, but before I actually do anything, the elder lady just told me Dont walk around. I have no idea why I can not walk to the counter to order, maybe somehow they do not expect any Asia customers in. For all Chinese folks, dont go there!!!

I tried this restaurant based on a friend s recommendation, but my experience wasn t great. The service was slow, and it felt like my friend and I weren t given much attention compared to other tables. I ordered the gai lan (Chinese broccoli with oyster sauce), but it arrived a bit cold and wasn t very flavorful. It was missing garlic and it didn t have very much sauce. Our table also didn t have any chili oil, and even though I asked twice, it never came, which was frustrating. I was looking forward to trying the green onion pancake and salted tofu, but there was some confusion. The waiter didn t seem to understand that I wanted all three dishes, or maybe they didn t want to serve them together. When I asked about taking the other dishes to go, I didn t get a response. I wouldn t recommend this place right now, and I don t plan on going back anytime soon. But I d be happy to update my review if things improve on a future visit.

Super arrogant staff with below average food. Never ever come to this restaurant again. Highly not recommend. Save money

Just simple fried rice, orka, and hotpot tonight. You dont need a silver fork to eat good and enjoy the food ... very often its the simple food that satisfies. The food here is absolutely delicious! Every dish we tried was bursting with flavor. Great menu choices and really decent food and at affordable prices

Yummy food

Additional charges for using credit or debit card when NO WHERE is that said or clearly posted anywhere in the restaurant or the menu. Food wise, nothing is special, and everything is only so-so. Vegetarian options: Yes there are vegan options, but I wont trust the oil they use and the ways they cool.

It s ok

good prices

The owner is extremely rude I asked for tea and water while I was perusing the menu And it didnt come . She says you only get it after you order something At the end of meal I asked why she wouldnt answer me. I asked three times at that point.She told me to get out of the restaurant. She also assumes, if anybody thats caucasian doesnt know how to use Chopsticks, I asked for chop sticks and she kept holding the fork like you dont want this I will never grace that restaurant again Maybe its because It was working in my wood shop all day and my shirt had some glue and some sawdust on it And maybe I look like an undesirable she shouldnt judge

One of the illiterate employee describe me about the washroom uses policy. As I know this washroom is only for customer. But the behaviour of the employee was really ridiculous. seriously

I made this one star only because there was no zero star option. Sloppy, slow, and straight up disrespectful. I just want to make it clear that their food is pretty good but it was the service that turned it from 5 stars to 1 star. Ive been to this restaurant with the rest of my family before and the service was decent, but one day, I decided to come just with my closer family, and thats when things went wrong. When we walked into the restaurant, we werent greeted or even acknowledged of our existence. We stood at the door for about 10 - 15 minutes but no one came to recognize the fact that we were there. A few times, the staff walked by and side eyed us, acting like they didnt want us there. One employee even came within 1 foot of us and decided to just look down and ignore us. I get that maybe they were understaffed or busy at the time, but at least make an effort to greet us or tell us about how long the wait will be. We ended up leaving and eating at the Pho Super Bowl in the same plaza, which had good and fast service. Wont be coming back here for dine in again. Maybe Ill consider takeout.

I find the service is always good despite what others have suggested. Decent food selection. Their Empress chicken is the best on this side of the town.

Food is superb

The owner (Bonny) is VERY rude, we felt discriminated at this place (because im not Chinese). Food was delivery is slow. We will never go back to this place. Food : 2/5

Great food and perfect customer service.

Kind of hidden out of sight. Expensive but tasty meals! May 12/24 update. Called to order crab meal for take out. The lady that answered the phone at 11:15 am could even let me a finish a single sentence before saying come to restaurant to order and hang up. Like what the heck is the point of take out if i have to come to restaurant to place me order for take out then leave just come back when the food is ready. Horrible customer service and never ordering anything from them ever again.

staff was very rude in general

Good wok, delicious Chinese dishes.

Disgusted with the owner who d been constantly nagging for more tips. Well you can try that on someone else as I won t be coming back. Food is mid, shrinkflation and all

I wish I could give 0 star. Awful service, food was way below the average. You have tons of better options out there. Do not waste your money and time here.

Food is not too bad, but the service is the worst. The lady is very rude and angry at all times. I live close by but I wont go back to this restaurant ever again. What a way to ruin my day.

Stopped in for an early dinner on a Saturday, the place was empty. Ordered 2 dishes. The food was good but when we got the bill there were extra charges for using a credit card and they also charged for the container and small plastic bag they gave us for the leftovers. We didnt know about that before we ordered. Apparently if you spend over $50 they dont charge that fee. Its posted where you pay but not on the menu. Never seen any restaurant charge for those things before.

poor service and nontransparent charges.

My family always comes here to eat for special occasions & we regularly order take out as well. The food is always fresh & delicious! Excellent service.

We ordered Pekin duck 2 ways and other dishes. The food came pretty fast, fresh and delicious. I definitely recommend this place.

Very rude lady at front i went to pickup food and need to go washroom urgently.. she start acting no washroom this is not how restaurant work

Went in at 3pm on a Saturday. The restaurant had a clear OPEN sign. We were instructed to sit at a table but were told to wait 20-30mins for them to get our order because it was apparently their lunch time. We left the place immediately because whos to wait for 30mins for our orders to be taken ? Pretty disappointing and frankly quite a joke. I will not return to this branch. Im not one to write reviews unless its warranted.

Front lady at cash is rude

The attitude of the waitresses are really bad!

Always enjoy my experience here. Im from out of town but its worth the travel. The food was delightful as was the other diners and the working staff. Overall I left happy and entertained. As well as full.

We have been ordering the same items from Grand Season for years. This order was terrible. Fried Rice, Singapore Noodles and Fried Garlic Squid absolutely tasteless. We called to offer feedback, and they had no interest in correcting the situation. Will not order from them again.

Worst customer service ever! Short weird hair woman (I believe she is owner otherwise she would been fired already) was incedibly RUDE AND CHEAP. No wonder all bad reviews are about her attitude. Never go to this restaurant!

Good priced and clean take out foods. Fried tofu and Yang chow fried rice tasted good!! Thank you! Fried fish is also good and their fried rock salt gets along with the dish very well. I have no idea why this place has low ratings. Among Chinese restaurants in Lougheed area, these foods are better ones. Only downside is when I asked for hot sauce, the lady said its not free and I did not bring my wallet when I already paid online :) I have enough left over for tomorrow lunch!

Soggy wonton noodles

Staff members tto rude for delivery guys like skip , uber and doordash they tell me wait for order 5 minute and am waiting for order 35 mintues

* Understaff * Portion is huge * Reasonable price * Overall food quite good * Owner is a not impolite but often too busy because the restaurant is understaff. I recommend

I have to say, many friends have written about it, there will be no next time

Worse Chinese food I ever eat. had a stomach ache for a week... Food

Ordered the Kyoto Sauce Lo Mein, was atrocious as it was cooked with ketchup.

The deep-fried wonton tastes rare . The owner speaks too loud.

Been here lots of times! One of the best things about this rest. is their cleanness! I saw how they cleaned their kitchen , it seemed like they were using hot steam on their kitchen floor either that or they were using super hot water! To day I noticed the chef was wiping down the metal tops of the tables after cracking lots of eggs. This shows me they have good clean habits in the kitchen, a super plus in restaurants I m sure you ll agree! Oh yes, about the food! Must try s are what you see in my pictures: Their sweet and sour pork , and green beans will always bring you back and any leftovers can be eaten at home with hot rice the next day! We also ordered our staple PLAIN congee WITH flavour . When you order the plain congee they will ask if you want flavour or not I m assuming it means with salt and msg? Yes msg but not a lot. I forget what the difference was sorry ! But ask them. it s really smooth ! We ordered plain congee because it pairs better with other foods like the green beans and sweet and sour pork . The plain congee balances the flavours out. And of course an absolute MUST HAVE with ANY congee is their Chinese donut . Their sifu ( kitchen master ) makes their own ! It s really crispy , fresh and plump!

Not recommended. Poor experience.

Excellent and friendly customer service!

Good service but not good food.

Best Chinese food in the area

This restaurant is located inside a strip mall on Clark Road with bunch of other restaurants. We Came here for early dinner and the owner and server remembered my friend s names as we walked in. Great service and busy place. The dishes are huge and delicious. We had the Imperial Pork Chop , Gai Lan and Squid, Beans with Pork Jowl. Highly recommended to come here for their great food and service.. Whilst we were there they had a busy queue of people picking up their takeout.

I ordered Seafood & Fish Maw Soup for takeout and asked for red vinegar. They wanted to charge me for red vinegar. Its like McDonalds charge for ketchup when you order fries. Ridiculous and disappointing.

Good traditional Cantonese food and good value for the price. Many return customers and the waitress knows their names.

I went to this restaurant to dine with friends two days ago and it was very disappointing to see Skip the Dish Delivery Man flatly refuse when he politely asked the staff about using the toilet.I will never go to this restaurant again, disappointed by the service spirit of the restaurant that discriminates against someone severely.

Good service and decent price.

well when we came in first literally told us to sit by the door table and were like were fully booked which was a lie . we ordered chow mein noodles which tasted so bad to the point my husband and i spit it out . the fried rice vegetables were cut too big you either eat the rice or the veggies you cant mix. the whole experience was just terrible . we just wanted to chill and eat good food . the workers are very loud and shouting at each other . would not recommend. 0/10

Today, I had a delivery for a customer from this restaurant, and when I asked the staff to use the restroom, the server rudely told me that you are not allowed, and I told her that I want to see your manager because they should treat the driver of Uber and Doordash with respect. She said that I am the manager myself. It is regrettable, it is far from human nature

Reasonable priced menu and good quality food. Good for quiet dinner. Wonderful Deep Fried Chicken.

Beautifully handmade! I always help! I also hope that everyone will give it a try and know that what they say is true!

A touch on the spendy side for a home style Chinese restaurant, but maybe their goal is to be more ostentatious, hence the Grand name? They have a reasonable online ordering site which allows you to avoid a food delivery service if you prefer but note that the (crowdsourced?) pictures are not always accurate so read carefully. Cromulent fare at the speed you d expect from an established Chinese restaurant (zippy).

There aren t many pork offal here, but this stir-fried pork offal with ginger and anthracite is so delicious

Food can be hit or miss depending on the day but always ask to see your bill before you pay. The total seemed high and when I asked for the bill, she realize she accidentally charged me for an extra $20+ item. Not a good first impression of this place

Went here for a family peking duck dinner. Was greeted kindly and had a great time. Service: Excellent Taste: Excellent Price: Excellent Please never change

Rude staff lady.

Great Chinese restaurant to try in Coquitlam. Traditional dishes, tasty and delicious.

Delicious

Never buy the Togo here waiting for ever. Ur food will be cold. Server has Attitude didn t want to picking to go food . Never buy here

Best cost benefit Chinese restaurant.

She also remembers our names!!! Food tasty!! Food

The food is average, the worst part is the forced tipping and bad attitude.

Staff threatened and demanded me to tip after I paid them with no tip for servicec with nothing special. Just off yesterday night when I dedcided to eat in for i was too tired from work. Finished the meal, when paying the staff ask why no tip? pay now. Literally threatened me to pay extra 4 dollars. Not safe tho food is decent

I definitely not recommend this restaurant. We waited fifteen minutes for our table. After that, we ordered sweet and sour pork, fried rice, squid, seafood soup and stir fried beef for 4 person. Among these, I would not recommend the seafood soup as it is bland and just like an instant seafood noodles and salty squid. The prices on the menu is not the same as how much they charged on the bill. They will provide larger servings as they thought would be better for them to charged you more. Also, when we are about to pay, they enforced to provide a 15% tip on top of the amount of tip already that was voluntarily given which lead to amount which they dont deserve as they were rude. The staff raised her voice as she said this is their policy, as other customers were listening. If these was the case and their policy, I would recommend them to inform their customers beforehand, and not by shaming their customers infront of ther people if such amount of tip is not provided.

This is the first time I will write a review on a restaurant. This rubbish restaurant keeps recommending side dishes and desserts. We didn t order anything but black noodles. The food was of average quality. There was no service. They just added tea. After settling the bill, it was short. The woman with long hair came over and said loudly: Are you from Hong Kong? I don t even know how to compare tips. We tipped quite a bit, and I don t know how much I had to give, so that the short-haired woman was satisfied. This rubbish restaurant is more difficult to buy than money. It s completely rubbish. It s free and I won t patronize it again. I hope it will close soon. If If there are negative stars, I will never give a one-star food review! !

Worst restaurant ever. Dishes are average but quite salty. Hard sell but not much services. After we paid the bill and tipped we were shocked because the staff (a short hair woman) came to our table and rudely said we should have tipped more. This restaurant doesn t deserve any star. Don t go.

This restaurant does not serve fresh food. 2 dishes out of 5 that I have ordered are not fresh, the fried chicken wings and BBQ pork. Service is bad. The server promoted us the duck and we didn t get it, they gave us bad attitude.

The proprietress is very enthusiastic and the products are very good! The price is relatively reasonable in the same area. I particularly recommend the pork chop, which is delicious and large. Although the store is not big and the decoration is a bit old, it is clean and the business is good!

This place can be busy when during lunch and dinner, there are always some elders group lunch happen here. I order veggie and beef with fry noodle, and my friend order chicken and salty fish fried rice. Both order come with a milk tea of coffee for free. We only can finished half dish, and we pack the rest to go as dinner. Price for lunch is close to $20 before taxes. We will come back again for lunch sometime. Vegetarian options: Veggie soup noodle, mushroom rice rolls, veggie fry noodle and fried rice.

Food was very good for a pretty average restaurant

This lady with a boy cut is soo rude!!! She makes you wait at the front door without explaining why and when you ask for help , she starts yelling and asked me to leave if I cannot wait. Terrible way to deal with people! Not recommended!

Food

Another hidden gem in Burquitlam, 5 mins from Lougheed Mall. They have a big menu with all the popular Chinese dishes and more. Today I had the Beef Brisket in noodle soup with pork & shrimp Wonton, and it was delicious nice size portions and great price!! Very tasty. Also lots of parking and clean location & great service Parking: Ample parking.

Honestly, the bad reviews are mostly from delivery orders. If you dine in, youll see that the food here is fantastic most of the time.

You dont mind the tip request, and you dont mind the taste, they will serve the red bean soup afterward, they will keep adding water and sugar to keep the supply, and each one only have half bowl.

Great food and amazing service from, Bonnie! Thank you so much! Leo & Scott

Great place, portions are large, service is friendly. Very Chinese tho, depends on your tastes.

Lobster noodles, pepper pork belly soup, southern milk lotus root, smoked tea duck? The dishes were ordered by friends and they were all delicious. They were signature dishes and worth a try. The service was very good, but there were so many people that it was a shame to sit there for too long. Parking: Its usually fine, but it fills up quickly during dinner time.

We placed an order through their website and were told pickup would be available in 15 minutes. We arrived at the restaurant at that time, only to have to wait an additional 25 minutes, with no apology for the delay. Im not sure whether this represents a complete disrespect for its customers time, or an utter lack of awareness of the time required to work through their order queue. There are several restaurants within a 2 minutes drive that offer similar or better quality food with far better service.

I am food delivery driver This restaurant have a really bad costumer service because whenever I came here they have really bad attitude when they are talking to the drivers and if you ask them for any service they are gonna reject it including water or using washroom. Service

My order was delivered in a timely manner however, my noodles were under-cooked. They had the texture of dry noodles BEFORE they are cooked/fried or prepared otherwise. I went back to share my grievance as I understand chow mein noodles are fried (I have had it before, I expressed), and I was met with great animosity. The server was absolutely rude, dismissive and said the food was not the issue, the issue was me not knowing what I ordered. I appreciate that there may be cultural differences however politeness is universal in the service industry. Such an unpleasant experience.

Kind and comfortable

Their green beans are very good. Their leaf wrapped sticky rice is terrible. Their duck is only okay.

Food is always stellar! And the servers are extremely nice. I love coming here and the wonton is amazing!

Good pace, delicious, and generous portions. Well be back. Parking: Got busy after 6pm Food : 5/5 |

This restaurant is the worst ever. The food is salty and the service is so bad. We came with friends to celebrate a birthday and everything was ok except we had to keep flagging down someone for service. When we paid the woman with short hair came was rude in my friends face and even tried to punch in the amount of tips my friend was paying. Thats when she started raising her voice for everyone to hear so loud my food no good ? service no good? You need to pay 18% tips minimum I remember your face... you go Macdonalds if you dont want to pay. I was horrified its not like we didnt pay for our food and she didnt even give him a chance to put anything in yet. We will never go back again.

I really enjoyed the foods especially the wonton the size of the golf ball. The services are excellent, I recommend it.

absolutely good food and good service.

The medium-sized portions of the food are sufficient, but they are all based on the original price. It is compulsory to charge a certain amount of tip every time for a total of three meals, otherwise you will be humiliated (directly swearing). The dining experience was extremely uncomfortable. Will not come to this store again to make purchases.

Incredibly delicious, and high quality food! One of my favorite restaurants! The sautéed shrimp with scrambled eggs and Singapore style curry fried vermicelli were 10 out of 10 incredible! Great for doordash orders or at the restaurant to satisfy foodie cravings!

Lady Boss is very rude.

a relaxed mid-size chinese restaurant. food is great.

Great spot! Friendly service Great food. Food : 5/5

Staff threatened me to tip. Wouldn t come again.

The waitress is very rude. She yell at us and blaming not getting enough tip. Horrible experience.

This is my third time dining here and their rice congee and Chinese donut taste very good. The boss lady always remembered my parents name. They did an excellent job is food and services. Family and neighbor friendly. Glad this place is around the neighborhood.

Looks good but doesnt taste that good the food too plane

Looking for a tasty and affordable Cantonese food? Look no further! You have found the restaurant I have been gate keeping for years! Just pop the food in your favourite serving dish and viola! My family still thinks I am the best cook in the house thanks to Grand Seasons! :)

We have been coming to this restaurant since they opened years ago and noticed a declining trend in the food and service. The last visit had meat that was not just gamey but tasted old. We asked for it to be changed and the boss lady came over and claimed it was fresh and that we were not used to it. The replacement dish was basically the gamey meat removed and new one added, so the previous taste remains. Yeah have seen the boss lady manage the place and can confirm she remembers peoples last names (so use cash there lol). Looking for a new goto place...

Good food! Good service!! Great Chinese food if you are in the area of burquitlam!!

We only accept cash. If you pay by card, you will be charged extra card fees. I don t know if this is legal! Again ! Charge me a red vinegar for$ 2.50 to go !!! That is criminal! The owner doesn t give a word about it !

Parking: A lot of parking spaces Kid-friendliness: Kids are happy with the food Food : 5/5 |

I made my way over to the Grand Seasons Chinese Restaurant in Coquitlam recently after hearing rumors of its popularity in the Tricity area. When I arrived just after the dinner rush, I could see why - the place was packed. Every table was filled with families and groups of friends enjoying the extensive menu options. After a brief wait, one of the servers squeezed us into a corner table for 10. The service was swift but a bit brusque as the staff raced to keep up with the crowds. I didnt mind though, as long as the food was good. Luckily, it was. We started with the ever-popular soup dumplings, which were perfectly plump and full of flavor. For my main, we went with Kung Pao Chicken - tender pieces of chicken with crunchy peanuts and vegetables in a nice spicy sauce. Pork and green beans with hosin sauce. It was one of the best versions of this dish Ive had outside of Singapore. All around me, other diners were digging into dishes like Sizzling beef dishes, family size soup, Crispy chicken, and Mongolian Lamb - the aromas and sounds of satisfaction made it clear this was no ordinary Chinese takeout joint. With so many options to choose from, Ill have to return to try more from their extensive menu. Between the bustling crowds, breakneck service, and truly outstanding food, the Grand Seasons has certainly earned its reputation as one of the top spots in Coquitlam. I can see why locals keep coming back night after night. This place is definitely worth braving the crowds for. Like many chinese restaurants, it could use some updating. Im guessing the last time this place was decorated was in the 1990s. Vegetarian options: Lots of great vegetarian options Parking: There are three very popular restaurants in the strip mall So parking to be very difficult at that time. I would recommend parking at the townhouse sales office across the mini street. Wheelchair accessibility: Decent wheelchair access, but it can be improved. There is a double door but they are not automatic.

Wouldnt go back ever again

Food is good

There are bugs in my pick-up food

WOW, the WORST customer service weve ever experienced. We went to this place on a weekday for lunch when it wasnt busy at all. From the moment we got there, we were rushed to pick a table but couldnt pick the ones we wanted to sit at. They literally made us sit at a table next to the entrance on this cold day. They also rushed us to order. The food we ordered was too salty we couldnt finish. So, we needed several containers to put the leftovers in, but they didnt give us enough bags to put the containers in and, when asked, they refused to give us more. Ive been to restaurants with poor service, but this is a new low and simply another level on its own. Great work, Grand Season!

Ive ordered take out and eaten in before and though the food was not bad. Tonight I ordered 3 dishes for take out again and found that their sweet and sour pork was slimy and not crispy at all. The fried rice was bland. The chow mein was not crispy or cooked how it should be (it was hard and chewy and tasted old). I called them to tell them about the problem and was not offered a resolution and essentially told that its my personal taste, that they made those dishes many times today and had no complaints. Its baffling that they wouldnt even consider that perhaps they could have made a mistake or a bad batch, or at the very least offer to remake the food. For over $50, not worth it for mediocre food and rude customer service. Will not be back.

My favourite Chinese restaurant of all time. The staff are super friendly. The atmosphere is great. And the food is delicious.

great food and friendly service. come all the time.

boss lady swore at us for giving more than 20% tips, said were not giving enough for the bill were paying

WARNING: DO NOT COME HERE UNDER ANY CIRCUMSTANCES. They tried to force us to give a tip on the card machine and then after we changed it to a custom amount the boss confronted us and started cussing us out very harshly. She called us poor, uncivilised, uncultured and so on. She even resorted to racism in an attempt to gain a small 5-10 dollar tip from us like her life depended on it. She asked if it was our first time coming to Canada, and if we know the customs here. We just left without saying much and then she rushes after us after we re out the door and tells us to not return if we re poor.

Rubbish! They forced you to give more tips! Even though we explained that we are students and we dont have much money, they still forced us to give more..

any resturant that guilts u into tipping more is embarassing

Food was bland

harassment for custom tip.

I had been a regular customer because my husband likes the food here. However, the lady boss never bothers to notice and often gave me a hostile look. She doesn t bother to say thanks after my payment. In a recent visit, I helped myself to the only table available as all the staff was preoccupied. A big group entered and she simply shouted to her staff, claiming that she doesn t know me and literally shoved me to a smaller table with no apology! This is definitely not an acceptable behaviour and I would not visit nor recommend it to anyone!

Friendly staff and exceptional food! Ive come here on multiple occasions and have never been disappointed. They special ordered Abalone for one of my dinners there and their rose chicken and peking ducks are must-haves!

Dishonest restaurant

Easily one of the best casual Chinese restaurants in the Tricities. The owner is very customer-oriented and always goes out of her way to say hi. Authentic Chinese food at great prices. Their take-out can sometimes be slow so I generally give it more time than they say.

Been here a few times and each time has been amazing!

Weve been coming here for years but things have definitely taken a turn for the worse since the pandemic. Food is now incredibly oily and salty, the staff are rude and clearly fed up with dealing with customers, and there is an extra charge for everything they can think of, from $1.25 for using a credit card to vegetable options they offer. The lady boss was aggressively pushy with upselling their expensive fish, and when they gave us the wrong dish, tried to insist that we keep (and pay for) the more expensive dish we didnt order in the first place. We were also pushed to order extra dessert since they no longer offer complimentary dessert, and the lady boss was pretty insistent on dessert even after we explained we had diabetics at the table who couldnt have the added sugar.

We were a group of seven looking to have a nice family dinner. Tina (one of the servers) was incredibly attentive and kind. Her boss (a short-haired lady named Bonnie?) on the other hand was dismissive and outwardly racist. We had requested for a group photo but she waved us off with her hand saying someone else will take it and proceeded to go to another group of people as she wished them goodbye in her native language. The food was alright. There are definitely other Chinese restaurants out there that offer better food quality for a fraction of the cost and are better tasting. The hours posted on Google listed that they were open till 10pm but we were rushed to leave before 9:30pm, stating that this is their actual closing time. As we had paid (to which Tina assisted us with) and left, we could see Bonnie averting her gaze from us and could not be bothered to acknowledge our presence (a complete contrast from the other group that came before us). Living in a place that embraces diversity and cultural sensitivity, I would highly discourage people from eating here. I am not one to boycott local restaurants who make an honest living, but reading the comments that previous diners have made, it looks like our experience was not an isolated one. Moving forward, I hope the owner learns to take ownership of her shortcomings and makes the necessary change in order to grow professionally.

Good food with friendly staffs! Highly recommended Seafood Congee!

We went here for lunch. Nice and friendly servers. BBQ duck is very good so as other dishes. Price point is reasonable. We will go back again.

Very good fried shrimp wontons

Food is great all the time. Bonnie (owner) remembers everyones names all the time so kind and always reminds the chef no msg without us asking!

Wasnt my first choice, but definitely turned out quite decently. My parents seem to like coming here quite a bit. Their crab meat fish maw soup and Peking duck are things I did enjoy here.

Food and service are decent. If you dont mind a little bit noisy, you shouldnt miss this almost the best Chinese food in the area.

Ordered the scallop mushroom congee and build-your-own congee with shredded pork, minced pork and lettuce for takeout. Arrived hot and delicious, very well priced.

The garlic bean sprouts and bitter gourd beef are really delicious. Friends who are used to eating bitter melon must order it. The boss lady is very enthusiastic and knows the names. In addition, the free dessert red bean paste for dinner is really more delicious than the paid one!

Reasonable price in this high inflation. The taste of dishes are good but too salty. Luckily, the hot water and tea are free.

Food was ok but the worst customer service. The owner came over to ask if we were ready to order, and we said not yet, she rolled her eyes and walked away. Slammed our dishes on the table, and did not say a single word when we paid. There are better places around, don t waste your time and money here.

Ordered take-out. Ordered Bean Curd and received Deep Fried Tofu instead. Quite underwhelming as others have noted.

Good casual Chinese restaurant for a quick meal. Staff are friendly.

Average food. The seafood chow mein was quite bland, the wontons in spicy broth the wontons were decent , but the broth was way too vinegary.

I have been here quite a few times. The staff is friendly and hard working. At times they can be busy but you can see and appreciate their hustle. Fried rice, deep fried spicy squid, and/or beef brisket noodle soup are my go to dishes.

Nice and clean Chinese restaurant, we order 5 items, first time have the Blanched sliced beef ginger is really good ! Recommend it. Dumpling w Noodle my second favorite.

Awesome food and awesome service. Best Chinese food around the neighborhood.

Gosh so far this is the worst Chinese restaurant I ve ever been to. Ordered three dishes, all of them disgusted me. Hot sour soup taste like spicy hotpot leftover a bowl of spicy oil how can u suppose to drink it?? Fried minnow fish, where the heck is the fish?? Under the deep fried coat it s empty. Just like eating tempura but there s no stuff inside. End it up throwing them away what a waste!!!

The lady for taking orders over phone was extremely rude and doesnt understand what manners are. She was yelling whole time on the phone to a customer who is not familiar with Chinese food(so hard to communicate in English because of her thick accent and poor phone manners). One of my Chinese friends didnt recommend here and now I know why...

I really don t know where the boss learned this way of treating guests. I ordered beef brisket and cooked it for more than half an hour before it was served. I tasted a piece that was saltier than an old pickle. I went to the boss to argue with him, but he still had the attitude that if it s a problem with your taste, we ll make it again for you and it ll be good. It s the slow delivery that caused the problem and he refused to return the dish. What s the point? ? ?

Went there for lunch with my family.It cost us almost $30+ Not including tips yet.The lady was mean with terrible customer service and the food taste disgusting . Also, they charged us extra for the sauces to go when we picked up our rest of food . Don t recommend people go there . Totally not worth your money and there are other better Chinese food restaurants.. Never go back!!

unfriendly staff bad food awful experience

attention all the customers yeah and delivery drivers who pick up food they have a super racist staff.

I was a regular here for years until the owner decided to be totally disrespectful to my mom. Thats a no no. Avoid this restaurant.

Food was really tasty, great service, friendly staff.

Friendly staff and food came out nice and hot. Fast and decent pricing. Congee was yummy

This restaurant serve the wontons and dumplings are the best in town.

Horrible food, wrong order. I ordered chicken with pork not duck! This dish contained 90% day old rice and horrible meat??? Never will I order from there again. Nothing more to say about my experience.

The food is very ordinary, but the main point is that the service attitude is very poor. I rushed customers to check out when 90% of the tables were empty. The overall feeling is very uncomfortable. This is the first bad review I have written for the restaurant.

We came with 4 people, order lobster combo. 2 pounds) Combo come with 2 dish, side order with noodle soup and vegetable. $37 per person with tips. Food tastes great!

The server with short hair is very unkind. I wouldnt go there whatever food is good .

Amazing food!! My favorite Chinese food place by far

We ve been here a few times and have always enjoyed it. Good price for decent sized portions. Impressed with actual chunks of crab meat in their crab and fish maw soup! The rice rolls were filled with lots of meat, we had the shrimp and the beef. There were at least 5 shrimps in each roll. With the lack of options for canto cuisine in the Burquitlam area, this is our go to when we feel like a good HK milk tea.

Super delicious. Can the fish be steamed to perfection? ?

Horrible service, the staff pushed us to buy an extra dish, even though we tried to explain we didnt want to. The wontons tasted bitter and overly salted, the spicy tofu was fried nicely but bland and not spicy, but the chow mein was good. We were overcharged for some dishes, and we showed them where on the menu the price should be. First she said it was the lunch menu, then she said it was for a half order. Very confusing and misleading. The staff inputted a tip for me and told me I couldnt change it, which is strange and rude. I absolutely do not recommend coming here.

Very busy, good food