A&W Canada in Coquitlam
Pinetree Village, 2991 Lougheed Hwy., Coquitlam, BC V0M 1A1, Canada
About
Canada's original burger restaurant. Known for great-tasting burgers, handmade onion rings, and frosted mugs of famous A&W Root Beer. Now Proudly serving Organic Pret Coffee, offering hot, iced and frozen beverages at A&W Brew Bar.
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Halloween day 2024 they had free kids meals. We waited 30 minutes in drive through which is acceptable for such an event. What is not acceptable is the quality control. When I received the meal I placed it on my front seat and only gave it to my child when we got home. As soon as he received it he complained of 2 big bite marks. Took pics of what we discovered. Ridiculous. Don't have time to go back and line up again and now have to make a meal. Pic attached.
I dunno. Every fast food chain seems to be going down the toilet these days. It says on the broken taped up door that they open at 5am on the week days. It was Tuesday morning at 6:10 and the doors were still locked. I knocked on the window to try to get the cashiers attention, but was just ignored, probably hoping that I would just scram. I then called to see if they were in fact open. The cashier answered the call they were indeed open. On top of that, my over easy eggs were runny AF, they yoke was cold and sausage didn’t look cooked.
I had a horrible experience with the chicken burger at this branch. The burger was clearly spoiled, with an unpleasant odor and bad taste. It was completely inedible, and I’m really disappointed with the food quality. I will definitely not be visiting this location again.
Had breakfast after visiting Indigo. We ordered English muffin, however the bun was much too dry. And the egg was overcooked. The attendant was nice.
Very kind staffs and nice foods. This A&W branch has gotten pretty good reviews comparing to other franchise fast food restaurants. And I found out why today. They are good actually.
So today I went to this location around 2:25am and ask for beyond meat combo and the guy on drive thru said we can't make fries right I've to wait for 20 minutes and i was like okk then i come back around 2:51am the guy on drive thru he was super rude seems like he don't wanna take order he don't even know hoew to take order..after ordered the food I was waiting at window for 5 minutes nobody showed up for service..then I leave and i didn'tget my food. I would say give him more traning and teach him how to give a service to customer. This not his house. If he wanna work in canada he should learn how to treats customer.
It’s a pretty standard A&W place but I generally favour A&W burgers over others. I love their teen burger with onion rings and add it into the burger as a quick tip.
Took my sister out for lunch told her the chicken cruncher is good when it’s fresh. We dined in and asked front cashier to make fresh chicken patties: he said okay. Saw him punch FRESH onto screen. We told him we are willing to wait extra knowing it takes more time. We sat down and half a minute later he brings out our food. We both knew it wasn’t fresh as it was handed very quickly but we wanted to trust his words. I’ve had the burger steaming before. Anyways Pattie’s were dry and tasted like they sat out for 2-3 hours. Not enjoyable at all and the fact they lied made us unhappy that they aren’t willing to provide good customer service. Made it seem like we wouldn't notice and did what’s easiest for them. Just disappointed.
The food is still good, but the dining environment has gotten worse. It s very cold inside, and both the floor and tables are dirty and untidy, clearly not cleaned in time. There s also an unpleasant smell in the air. The large glass for Coke had a strange odor, likely from being washed with other food-related items, so it picked up a food smell. Lastly, the lighting is that cold white tone, not the warm yellow light you d expect in a restaurant, which makes it feel far from cozy.
It s A&W to perfection, food is good, fresh and hot. It s not too busy around this joint, so service is pretty quick. Root beer is cold and the best as always. Only thing I d want them to add are the root beer lollipops. Great for breakfast and lunch or a late night eat. I love the teen burger and the all Canadian special, they are delicious.
Well, no need to evaluate this poor place but see the picture.
Drive thru pickup easy
It is the best A&W out of all the locations that I have been to.
They take a long time and are unfriendly
We came for dine and the supervisor of the branch Tanya was so rude with her team especially navdeep. She was so loud and even was not able to communicate in English well. It was literally kind of embarrassing for us as customers also while listening her and just think about the employees also working there. She could have talk to her by taking her at back.
Below zero customer service .. order taking girl should learn english . Dont provide napkins in food tray . Dont listen to orders properly.. seriously awful experience
Nice staff, food usually top notch
It only takes an hour to make a hot dog. Hashbrowns are overlooked. Please train your staff
All Indian operators and waiters Parking: Enough Kid-friendliness: Suitable for children Wheelchair accessibility: Accessibility
Brought my daughter for the Halloween kids pack as advertised but they told me that its available but not for free. The staff mentioned that it ended at 7pm even though the advertisement did not mention anything about it. I would consider this as false advertising and am disappointed about this experience.
I ordered drive through twice and it s fast service! no delay or waiting long for the food! Vegetarian options: good to know that there is an option for our fellow vegetarian.
Just had masala veggie burger and its amazing
Sat. Sept. 28th. around 1pm - stopped in to eat and OMG it was packed, tables near full, people waiting for their orders . The staff were amazing, working fast, professional, friendly and doing everything to keep up with the demand. Burger and fries fresh & hot. Thank you.
Organic rocks!!
The branch is near coquitlam central station. My husband and I bought 3 burgers on this branch. It was soooo disgusting to see how they prepare food without gloves. I asked the employee why they are not using gloves in handling food he said thats the policy and as profit of the store as well. I CANNOT IMAGINE HOW THEY PREPARING THE FOOD WITH THERE BARE HANDS AND NOT SURE IF THEY ARE WASHING THEIR HANDS FREQUENTLY. we just threw our orders and did not eat ,because worrying about our safty. if this is true that its not required to use handshield or gloves PLEASE change your policy. I WILL NOT COMING BACK AGAIN ON THIS BRANCH.
Never use the app. They just want to steal your money. Worst mobile ordering Ive ever experienced and no options really for customer service.
2:30 in the morning and I needed coffee for my long drive. None was made and I thought I would need to go somewhere else. The person behind the speaker offered to make me a hot chocolate instead. It was better than the coffee I thought I needed. Thank you!
Slow 20 min to grab a single burger with 2 cars in the drive thru Food
Kid-friendliness: Food : 1/5 | Service
Very nice staff
Food is very delicious And taste is fantastic Thanks very much. Visit you soon again. Thanks
Really delicious food
Really good staff and food was really excellent
Very tasty food
Best food
All goodd and love Navdeep s customer service
The quality of food is amazing and the service provided by staff is really very speedy and unforgettable.
Very delicious food and very nice staff
Very good customer service. Food taste really good and front staff is so co operativd
Very good customer service
Great service
Parking: Good parking Food
Yummy as always
My car broke down blocking their drive-thru. Despite it taking 2.5x longer than initially quoted for a tow truck and rendering their drive-thru useless, the staff and management were incredibly understanding and polite. I truly believe most fast food restaurants wouldnt have had half the patience these staff members showed. To the staff: Ive never felt so helpless, thank you so much for your patience and understanding. Im very sorry for the extra work the situation put on you.
The food was good service was just ok.
Food was good, it was 30° weather outside and the restaurant had NO A/C on in there,
Crazy high prices for quality that is equal to or less than McDonald s. Planning on eating here? Make sure you have a coupon, we paid $19 for two chicken sandwiches, no drinks no fries. Insane!
Serving Non Veg to Vegetarian 2 burgers were ordered a vegetarian burger and chicken. I strictly told that i dont want non veg at all. I visited this eatery for the first time. The girl banged the order on table without specifying. By mistake i ate the chicken for the first time. It was the worst experience of my life and instead of accepting they started and argument. Atleast they should learn some courtesy. Horrifying. The basics needs to be taught. Vegetarian options: They serve non- vegetarian to a vegetarian person. Just throw the order and without letting know the veg and non veg one. Being a first time visitor it was difficult to recognize.
Vegetarian options: The do not know the difference between Vegetarian and Non Vegetarian. They served non veg to a baptized person visiting the outlet for the first time. Didnt sue them because afterall the girl will loose her job Never ever visit this particular A & W outlet at Pinetree, Coquitlam. Staff has no courtesy and argue without accepting their mistake. They didnt even bother to refund the amount.
Cant go wrong with A&W
Drive thru service is great. Vegetarian options. Great customer service.
Today was the last time I get food from here without a coupon. I just can t do $15 for a teen burger combo.
Good food but not the best service!
The food and service is very great, and atmosphere is also very calm and clean.
Coffee
Excellent food and service
Out of this world
It s my first time eating A&W. Can t provide a receipt. Printer is not working. What a joke. A business that can t provide a receipt. No ice for the soda. For 22 degrees on a summer, without ice on a soda is terrible. This will be my first & last visit. I will not recommend this place at all.
Went for dinner Saturday evening. No AC although it was 32 degrees outside. Restaurant was dirty, garbage overflowing. Our burgers were mediocre at best, fries were cold. Outrageous price, $35 for the 2 of us and it was supposed to be free root beer day. I normally love A&W, but this location was awful. We should have gone to White Spot for the same price! We wont be back.
The food is as expected. But this specific location frequently messes up our order. They usually fix it when we let them know, but no apology or anything. Customer service is pretty much non-existant. Make sure you double check what they give you before you leave.
This is the THIRD time I have ordered a beyond meat burger and been given a beef patty in a beyond meat bag. Shameful and disappointing service. Total lack of care in food handling when it comes to the safety and comfort of their customers. You can NOT give real meat to people who ask you to provide the vegetarian option given. I don t know why that isn t taken seriously here.
Always hot fries and fresh toppings. I always ordered buddy lettuce wrap. They put 5 layers of lettuce wrap on average.
A decent branch overall. Their ice cold pints always gets me.
They forgot about my order
I went to this location at 3:30 am and ordered a teen burger combo. I waited at the window for at least 15 mins, 5 mins before I could pay & 10 ish mins before I got the food. They weren t even interested in helping me
Oh wow did the service suck. I ordered online while in-store. They took exactly 5 customers orders and completed them before asking me if I was waiting for something. It seems their mobile order system badly needs an update! Wheelchair accessibility: Front double doors open directly to the sidewalk. Tables have movable chairs to accommodate your wheels!
Disgusting conditions observed on the evening of June 2nd 2024 in the dining room and washrooms at this A&W. It is totally unclean and unsanitary. Floors are absolutely filthy. Wont be back. Might refer to Fraser Health.
Great breakfast is great
Great location! The staff girl was good too. However, the drive thru wait was bit longer. Overall nice experience. Food
I like that its open 24 hours
Just had my breakfast I had chubby chicken burger in lieu of hamburger as staff told me hamburger wasnt available for on going grill of chicken at the mo ment and didnt have any choice.The rude female cashier was in a rush quickly typing how much Ill pay mentioning i was waiting 15mins I thought they were still close but it says drive thru 24hrs. I said Id rather take a meal so i can have hot chocolate but rather took a root beer coz staff cant do nothing coz its the machine program to be like that Same refused to take back the hot chocolate ,telling me to just dump in the garbage coz lied to me they dont have garbage,she just throw the hot choco on my backafter pulling over to ieaved Well we know a&w how good it is,its just the untrained and incompetent staff doesnt know how important costumer service is.
I really like its burgers specially the lotus rapp
It was nice and pleasant long time ago... Recently I went back and found that it has slightly improved , so now I upgraded to 2 stars... But everything (service, food, washrooms) still need to be improved, unfortunately. Its not going to be easy and I dont wonder why, because I think I know the reason.
This particular A&W outlet, the serving staff is very polite, helpful, courteous and pleasant. The Food is always made Fresh and taste good. The Restaurant is very clean always and the atmosphere is very inviting. The Server named MS. JASJEET is a wonderful staff. Such staff must be motivated. I live in Maple Ridge but I always come here to have my Breakfast. Nash Qureshi
I like A&Ws burgers, but Ive tried many places in Greater Vancouver. Currently, this place is the cleanest and has the best service.
They need to improve their customer service for mobile orders. On three consecutive occasions, I placed orders long before I arrived, yet they took 3-5 minutes to bring me my food when it should be ready by the time I step in. Not to mention they forgot my drink on my most recent order. If they can improve on this in the future, I can justify changing my rating to 4 or 5 stars.
Place was not busy , lots of staff service was fast Place is super clean . Nice to see staff keeping the place clean. Food
Fast and efficient... food made as requested ! :) expensive though for what you get
After purchasing a meal for $16.44 I was told I had to pay for a requested condiment. Absolutely brutal customer service, and penny pinching at its finest. Would not recommend Food : 1/5 |
friendly staff and the food is consistent
I have no idea why these people working here never use gloves when they treat foods. yuck
Very very poor service waited 25-30 minutes in the drive through for my order
Worst service ever! The staff was incredibly rude and disrespectful, even mocking customers behind their backs. It was a truly embarrassing experience
Food
delivery after midnight takes ages to get. i have to wait over 10 minutes on my estimated time. they need new overnight workers
Visited today. April 20th. Wish I could give 0 stars. Some nasty employees are in there. Scratching heads and mustache then handling food! I didnt eat it at all. I just threw it out. Gonna email corporate about this. Its not the first time I seen this. Hygiene first. I loved a n w, but Im gonna make sure its sent out. Not animals youre serving. Theres a reason we are billed. Im not buying here anymore. Poor service, too. Girls in there wont talk to u properly. Cmon. Speak to people just like you want others to talk to you.
First we placed an Uber eats order and it got canceled an hour later. Then we show up to the restaurant go thru the drive thru and no one says anything we are about to leave and see a guy hiding in the back. Terrible service.
I like their buddy burgers for kids, and poutine was tasty, and fries feel like real potatoes.
Worst location ever. I was the only one at drive thru at night and it was just a combo and they took 20 minutes to prepare that. They went at the back. They were doing their fun and even after waiting for so long i called them and they rudely asked what are you waiting for and again told me to wait for another 10 minutes. I was getting late because that was a door dash delivery. I would have excepted their behaviour if it would have been my order but they should understand and work properly. I request the manager to schedule fast pace workers at night because waiting for 20-25 minutes for just a sandwich and drink is too much and very irritating. The one who was i guess Indian was very rude.
This location needs to either hire more people or speed up the cooking. Wouldnt delivery for here unless you pay me triple...
They never pick up the phone. We have ordered food at 1 am they told the uber driver that they ate cleaning their grill I was waiting for it for 2 hours.
Staff helped to retrieve a stolen e-scooter. Food is relatively well made.
*usually order takeout at 3am* Love this place, theyll wait till the driver is there to make the food so it comes hot Food
The staff are nice and always smile. I like the buns which are fresh and yummy. The coffee too is fresh .the place is always clean and tidy
Very fast service and good quality food
Very bad service. I ordered classic breakfast 16 mins before I came to pick up by anw app. But when I came there, no food, no apology, the waitress just told me have a sit and wait for 5 mins. I RUSH TO WORK THAT WHY I ORDER TO PICK UP. Very bad service
They are now charging for mayo 1 dollar. Im tired of places like this where now asking for a sauce seems always like a big deal
The staff was very nice. He gave me a freshly-made burger, French fries and coffee when I asked for a freshly-made burger. They all tasted very good.
Its A&W.
Great service
A&W worker was amazing on Christmas eve (Day) open at 3am, looked like not a lot of workers were there so appreciated the fast service and good quality food.
Been 1 hour since my order, called the restaurant, ask for my order number, put me on hold for 1 minute, hang up in my face. Crazy world
Spices Habanero Chicken burger and sweet potato fries with a root beer is the perfect combination. Try it
I was drivethrough they offerd me permotion on burgers i took that but chrged me doubl , i can understand may be by mistake but i calld them back after aa day jus to tell them b carefull while charging people. Staff was superrude and he asked me do whatever you wanna do . He was supervisor at that time . 10th jan 2024 1.50pm . When i talkd with supervisor . I
Slowest A&W ever. No matter the time of day.
Clowns are working here..go to any other restaurant.
They had great customer service. The food was served quickly and it was hot& fresh! I enjoyed the cleanliness of this A&W Parking: No shortage of parking! Kid-friendliness: Great kid menus and Good place for kids!
Pretty gnarly attitude
A burger with lettuce instead of a bun. You must have a very good management system in place. I sincerely wish all of you are fired.
Very Friendly staff and fast service
If I could give this place 0 stars I would. Not only did I find a SPIDER in my food today when I went back I asked for the manager she just looked at it and took it away, didnt apologize didnt do anything. Terrible service. I got a refund and that is it. Will never be going back. Dont go here if you want spiders in your food and terrible service.
Really nice place , very welcoming employees will visit again
Great customer service and the food is great. Options for everyone. Love their new cold brew drinks etc. Sorry no kids toys with kids meals. Wheelchair access available. Dietary restrictions: They have dietary facts about the food and ingredients available to take with you and read there. Parking: Its on ground level and its located in front and more available around the outside of the plaza area. Kid-friendliness: Unfortunately no toys with the meal. Lots of options for every kid at heart. Wheelchair accessibility: Its located on the ground level and with a ramp. Doors open wide enough when needed.
Very friendly stafff
Nothing on both burgers missing a drink it s Monday at 10pm yall suck
The first impression when we entered was the unexceptional cleanliness of the area. Excellent work by the staff. I also wanted to specifically thank Bhanwardeep (I hope I spelled it correctly) for his amazing customer service. Having this kind of dedicated staff is a privilege that is rarely found in chain food companies
Stuff unprofessional
Bhanwardee and others are so nice, and Im glad to know them
Has anyone found the All beef patty tasted a little like the plant based patty from this location? Or is the meat just that disgusting
great burgers and i like the buddy burger with no onions. the fries are decent and not crispy enough in my opinion. Parking: big parking lot
Drive through is taking way longer than expected. First time I m waiting at a drive through for 10 minutes or more. And this is at 1am!
Not Bad service
Bad service, not helpful not polite to customer.
This location NEVER puts ketchup in the bag even when you ask 2-3 times.
Son wanted a drink he got the frozen root beer its ok didnt get no food, big restaurant
I had a rather disappointing burger here. It tasted like I was eating rubber, and the price was quite high at $8.50. I wouldnt recommend this place.
Incompetent staff, broken drink machine, poor to no communication between staff.
Poisoning food I got chicken sandwich this night November 3th 2023 I m still sick my stomach hurting me can t get out from the toilet I pooped on me Food : 1/5
Was very rude and charged me twice for honey mustard after struggling to apply a coupon. After I pointed out her mistakes, she copped an attitude. Will continue to go here but I am upset. This was my 13th reason.
I work near here, the last 2 meals were barely warm. Food must sit around. Wont go again, waste of money.
worst customer service. I ordered the LTO Nashville chicken sandwich to give it a try. I waited for a long 15 mins to get my food and very disappointed as my french fries were cold and for my sandwich, the bun was extremely soggy. luckily the chicken itself was good. Overall, i wont be coming back to this location.
The dining room was absolutely freezing cold and messy. Ordered a coffee with my meal and it was barely warm.
Couldnt use our coupons?
Good a and w, food is good, they give lots of fries, service is good for fast food.
Bad customer service don t serve on time long er than usual waiting time. Disappointed service specially during night after 8
Worst A&W around. The workers do not care one bit about sanitary practices around food and they consistently get orders wrong.
Can t seem to get the right order any time I go here. Not sure how you mix up a BLT Chicken Burger with a beyond meat burger .. I would have gone back to get what I ordered if my house was not a twenty minute drive back down. Not impressed. Check your order before leaving the parking lot.
Love that the burgers can be lettuce wrapped