Urban Gate in Coquitlam

Tonight, after a long walk, the chilly weather made Ash Reshteh the ideal dish to warm us up. We visited Urban Gate to try their Ash Reshteh and also ordered Baghala. It was absolutely delicious and visually appealing, with Sareh s magnificent design! The dining environment was warm and welcoming, and I want to give a special shoutout to Hadi for being incredibly friendly and helpful throughout our visit.

A great Persian restaurant/grocery store/coffee shop and Sara from the staff was helpful and very friendly.

This place is by far the most valuable destination for any grocery shoppers. They also have amazing bread called Barbara and no one has this product.

Sareh was very nice and food was amazing

Sarah is a great worker

Poor quality in the food. We ordered Baghali polo with lamb and Kobide. Baghali was raw and the rice was uncooked. Lamb was also uncooked. Koobide wasn t the original kobide as didn t have the grind meat. Food : 1/5

The store is very clean and equipped and has very polite employees.

I can t say enough great things about Urban Gate in Coquitlam! I had a last-minute order for a mocha cake, and Miss Susan went above and beyond to make it happen. The cake was not only beautifully designed but also tasted incredible everyone at the event couldn t stop talking about how delicious it was! The rich mocha flavor and attention to detail made it truly special. Thank you, Miss Susan and the team at Urban Gate, for saving the day with this amazing cake! Highly recommend!

Sarah, was fantastic and cheerful. Dinner was great. Great place to shop! Parking: The street or public lot

Food was fresh and delicious! A neighbourhood hidden gem we will be back soon!

Everything was excellent, especially the polite treatment of Mahdieh with the customers

During COVID they closed the resturant and recently they reopened it another style very reasonable price but similar to fast-food to take on contour! I almost tried all their foods and am happy with the quality of my orders! If you compare urbangate to any other fancy persian restaurants, or its burgers to other burgers, you will pay less for a very delicious and good ingredient for very less prices. If you are around, give it a try!

This store has a good selection of products from my home country , especially in the meat department, where the staff are polite and helpful. However, the customer service at checkout is very disappointing and rude, especially from the cashier ladies. They rarely greet and often have a negative attitude. For example, one cashier today threw the receipt on the counter, slammed her hand on it, and walked away without saying anything. I even said hello and thank you, but she didn t respond. When I asked the others if they had the same experience, they said they did. These interactions make shopping feel unwelcoming. I hope the staff realizes that everyone deserves respect and that good service is important.

The food was delicious, I had the chicken burger and the flavours were amazing and the vibe of the restaurant was lovely, Sareh was a wonderful personality she took our orders and answered our questions with a big smile on our face. You need to come try this place yourself

As a long-term customer I was very disappointed with my recent experience at Urban Gate. I brought to the attention of the cashier that I had purchased some barbari bread a few days ago, and that I was told these were baked the night before. Unfortunately when I took the bread home and opened it on the same day, I found both to be rotten and stale. I did not want to drive all the way back for a little refund that. The following week while shopping at the store, I informed the cashier. All I sought was a simple acknowledgment of my concern and an apology for the inconvenience. Instead, what followed was a lengthy justification about how fresh bread can spoil overnight due to moisture. Additionally, the cashier explained their return policy, stating that I should have brought back the receipt and the rotten bread for a refund. I felt that the response lacked empathy and a proper understanding of customer service. The interaction came off as arrogant, and it left me feeling undervalued as a customer. It is disappointing to know that, as a loyal customer, my concerns were not taken seriously. I hope Urban Gate can improve its customer service training to better handle situations like this in the future.

I had a perfect experience shopping at Urban gate the store is clean and organized I needed.I would like to give a special shoutout to Ms Nilofar Hatam at the checkout counter. Thank you so much

I and my colleagues went there for lunch. Yhe owneres and workers there were very polite and kind . Niloufar served us . She was excellent . The food was very good and the price was reasonable . My colleagues loved the place .

Clean and respectfull

Very clean store but quite expensive to compare with other stores.

Mahdieh was very nice! Great food and good service.

The chicken burgers here are the best and I mean the best I have ever had anywhere in the world I really highly recommend , service is very friendly and food is served hot and fresh always

Ash sholeghalamkar was perfect!!

Thank you sareh for her loveky and great customer service !

Rude

They sell groceries at very high cost. Compared to other Persian stores in North Shore they dont have lots of competitors so they take advantage of lack of competition in Coquitlam. We drive to North Vancouver to get groceries and if we have no other options we come here.

Too expensive compared to other persian stores.

Their chicken kebab is very tasty, Tahchin portion was huge and yummy. Pastries were all fresh and delicious. Mahdiyeh took our order and she was also welcoming and nice.

Mahdiyeh was the servant at the restaurant section, she was very helpful, welcoming, polite. Great pastries choices and delicious foods. Strongly recommended

Food was very good Place was so clean Our server Mahdieh was very polite and friendly Wheelchair accessibility: N/A

Urban Gate is a business I would strongly recommend avoiding. The owner is incredibly stuck-up and shady in his dealings. He presents himself as professional, but in reality his arrogant attitude makes working with him an even worse experience, and he consistently tries to cheap out. If youre looking for a trustworthy and transparent business, this is definitely not it. Save yourself the trouble and go somewhere else!

I Love their desserts collection and pastries Very fresh and you can taste their great ingredients. Always We ordered birthday cack and love the taste and design.well done Sosan! Food : 5/5

It was 5 star experience!!! Above and beyond expectations will come back for sure! Parking: You can park at shopping centre nearby

Good kebabs!

I discovered this place a few months ago and have been coming back regularly for the burgers. Good value, quality, and the staff are all very friendly.

Excellent food and great service. We just moved across the street so we ll be regulars!

Very nice persian takeout food, great price, Nice friendly women at the counter to help always Food

Great Persian food at a very reasonable price. Clean environment with an outdoor patio & seats inside. The saffron ice cream was delicious. Ill be back for more than the ice cream. Parking: Parking I side the building ojust east of Atlantic (& The High Ave.)

Fast Service. Really Good Food! Sareh was very helpful. Food : 5/5

Everything you need. The restaurants food was high-quality, and the prices are great. Sarah was helpful and friendly.

The cashier ( Sareh was so nice with warm hospitality) Dietary restrictions: Nice Food : 3/5 |

I ordered Barg and it was wonderful !

I had an amazing experience at this restaurant! The Beef burger was delicious and juicy, and the fries were perfectly crispy. The staff was friendly and the service was quick. I ll definitely be coming back!

Service was excellent! Thanks Sareh

The food was extremely disappointing. The Tahchin was burnt. On top of that, the rest of the food tasted stale, like it had been cooked a few days ago and just reheated. Overall, the quality was terrible, and I wouldn t recommend it.

Good

Very bad location to buy from there any cakes was dry and I got it and I threw it away in the garbage and I called him. I just talked to him about the cake and they said we don t care give me the receipt. I don t believe I m a customer long time ago. I don t believe it again.

I buy a cake from them and I called them. I said the cake is no good to sell to people and he said the we don t care bring it back. I don t believe this people talking like this. I m customer long time there.

Beautiful, well-made, delicious cakes

Just received my take out Tahchin from this restaurant and the food was terrible that ended up in the trash after the first bite. The food was definitely warmed up in the microwave and it was days old. The chicken on the corner of the dish was all hardened. If you can t have a food like Tahchin made fresh on a daily menu, at least make it a weekend option and don t serve the food in such a quality

Overpriced. The prices at this grocery store are higher compared to others, and they base their pricing on 100 g instead of the usual 1 kg or 1 lb, making it less cost-effective.

Terrible customer service and food.

Burger and fries for 9.99 today. All delicious and fresh

I believe is unfair price for this amount of mint and also Basil!

It was the first time I tried the food here, It was amazing I don t know how i didn t hear about it untill now, the chef is the best. It was cheap really delicious and the food portion was large. Honestly I suggest here to all my friends at list try once I recommend the barg kebab and chicken kebab

I bought a super delicious Ghormesabzi vegetable in this store but it s a little expensive

They are really professional and I love their kebab. I am so happy that they r back to the market again

We had a bad experience today at Urban Gate Restaurant. The food was awful: the rice was bad smell and the kebab was undercooked. Despite being starving , we couldnt eat it. We complained to the front desk about the quality, and they offered to cook it again. After 10 minutes, they simply brought back the same food, just warmed up. We complained again, but she insisted the food was good. The customer service was terrible; they never asked if we were satisfied. We will never try this place again and wont recommend it to anyone else.

They ve got the best stuff when it comes to meat and pastries, albeit a bit more expensive than other stores. Worth it tho.

Love this place! Such high quality selection of meats, produce and other ethnic and domestic goods. Susan the baker specializes in making cakes and they are 5 star quality!!! The pricing reflects the quality and I have not been disappointed with any of my purchases. The dessert isle has so many tasty delights.

Thank you, Susan (baker), for such a fantastic experience. You always go out of your way to help others and make everyone feel welcome. Its clear that your genuine, caring nature shines through in everything you do. I will definitely be recommending you to my friends and family and look forward to my next visit!

I recently had the pleasure of visiting Urban Gate, and I must extend a heartfelt thank you to their incredibly talented baker, Susan.

This was a custom cake that I ordered and was made by Shahla in Bakery. She did an amazing job! The cake had a banana and walnut filling which tasted delicious. It was reasonably priced and I would definitely recommend for others to try! I ordered another cake a couple of weeks ago and it was made very well by Susan in the Bakery department. She did a very good job and listened to my concerns and instructions for the cake as it was a much larger cake. She made two large rectangular cakes as I had requested. It was the same filling as before and guests enjoyed the cake during the party!

We ordered my daughter s 6th birthday cake at Urban Gates bakery. Susan took our order patiently and had some helpful suggestions that ended up with an incredible design, not to mention the taste which was amazing. My daughter loved her birthday cake and our guests enjoyed the fresh tasty cake. We highly recommend this bakery and specially Susan for designing and making cakes

Thank you so much dear Sozan. It was perfect

I use to eat there reserved that place for party every thing was ok till Covid show up, all restaurant changed specialty this one converted to meet shop they opened few month now i tried few times not good at all, i tried hamburger and fries ohh my god i dont recommended!! Hamburger must be meat not any thing mixed what ever if i am hungry dont eat there, Parking: No

Shahla at the bakery provides fantastic customer service and is always friendly. Thanks Shahla!

The bakery section at Urban Gate is wonderful, and customer service is great. Susan s beautiful (and delicious) cakes make every celebration extra special!

Great takeout options! Very reasonable price!

Extremely disappointed with my recent experience at Urban Gate Super Market. I purchased a loaf of bread today only to discover that it was covered in mold when I opened it at home. This is completely unacceptable and raises serious concerns about the quality control and hygiene standards of the store. Moreover, considering the prices at this supposedly premium supermarket, the lack of a return policy is simply unacceptable. I will not be returning and cannot recommend this place to anyone.

Great experience at the bakery! Saeed was really nice and asked what message we wanted on the cake, which he wrote beautifully. The cake design was adorable too!

Susan and Saeed in bakery are super friendly, helpful and professional. Thank you guys!

I ordered my son s 13th custom birthday cake from Urban Gate, and I was amazed by the cake s quality, taste, and aesthetic! The customer service was exceptional and helpful. Will buy from here again.

Susan did an amazing job on my sons birthday cake. It looked exactly the way we showed her and the taste was great.

Very delicious and amazing cake Many thank to Suzan, Shahla and their wonderful team!

I got my birthday cakes here, I was so happy with the tast and the outcome, I highly recommend you to consult with Mr Saeed and Susan jan, they are really paitient, experience and knowledgable. Enjoy your cakes! :)

I ordered the koobideh from the attached restaurant. Had to wait there for several minutes, no service. Finally guy who I assume is the owner due to the arrogance came to the cashier. He was rude and sarcastic. Asked me for my name and number. When I asked why they need personal information for dine in service, he rudely remarked, otherwise how can we call you when food is ready? , but the thing is that they use electronic beeper system which buzzes when food is done. So maybe they are collecting info to sell to scammers. The food was just average, a lot of rice, onion, tomato and 2 kebabs for $13+ with tax. I had to heavily salt the food for some flavour. It s NOT the best Persian food in tricities for sure. The bakery section is usually busy, but the items don t look that appetizing. I wouldn t come here again because of the attitude, service and quality is lacking.

Large selection of fresh Persian pastries and cookies. Great options if you want to try Persian baked goods.

This place has been one of my best food experiences. Ive tried many dishes and pastries here multiple times and always enjoyed them. The foods have good price and excellent quality. Whenever I come here with my Persian and non-Persian friends, we all have a great time.

I m a regular customer and today I ordered Gheyme stew which was terribly oily and not fresh at all. But I would like to mention that the meat shop does a great job and service.

It would be better if they have a basket because for buying a few stuff using the cart is not comfy

The worst food quality and taste ever I had

We ordered two koobideh from here for the first time through uber eats. One of the dishes, the meat was definitely undercooked and had pink/uncooked parts inside. We sent a picture of this to uber eats and they said they will notify the restaurant. How inexperienced are your cooks that they dont even know when the meat is fully cooked? In addition, I tried to order food here in person during another time, and noone was there to take orders initially for a while! When the person finally arrived, he just seemed frustrated like he hates his job lol. What an absolute pathetic lack of service. I just walked out. Theyve proven themselves to be a waste of time and money, both in person and online. Take your business somewhere else. This place is a joke.

I got pastry cake 2 days ago all the strawberries were rotten and smelly and very expensive I wouldnt recommend anyone going there specially for bakery stuff

I experienced the best coffee in Vancouver here. I am a regular customer of your coffee

Urban Gate is an absolute gem for pastry and meat enthusiasts! From the moment you step in, youre greeted with a welcoming ambiance and a sense of organization that sets the tone for a delightful experience. The quality of their pastries and meats is unmatched; each bite is a testament to their commitment to excellence. Whether youre dining in or taking out, their professional staff ensures that every order is served with care and attention to detail. But its not just about the food; Urban Gate goes above and beyond by offering organic coffee that perfectly complements their delectable offerings. Its a true haven for those who appreciate quality ingredients and flavors. Whether youre looking for a quick bite or a leisurely meal, Urban Gate delivers on all fronts. If youre in search of the best, look no further than Urban Gate.

Great costumer service, fresh products!

Urban gate is a magnificent and remarkable store .there really is no store quit like it, urban gate has so many different varieties of food and the absolute most respectful staff . Whenever i enter urban gate i feel like im in colinary heaven , it is trully so clean and has the best coffee and the ice cream with so many diffrent flavors to choose from.

I had lunch there,it was so delicious.I recommend this place to try the oersian foods

Urban Gate is honestly amazing. They have premade Ghormeh Sabzi and Ash and other delicious foods aswell as all kinds of marinated chicken flavors and fresh meat and burgers. And all of them are HALAL which is awesome! They recently opened their cafe and restaurant and it has such good vibes.

I recently ordered a birthday cake from Bakery section and I couldnt be more pleased with the experience! The cake was not only beautifully decorated but also incredibly delicious. I highly recommend Souzan for anyone looking for a talented baker who delivers both in taste and presentation. Thank you for making my celebration extra special!

I usually use their bakery service, their cakes have amazing taste and very pretty. Love their amazing bakers.

What a delightful find in the center of Coquitlam. A family run grocery store and cafe with a butcher preparing Halal meats. We bought the most fresh pastries and ate them with a delicious cup of coffee in the cafe. Everyone is friendly and welcoming. We will be back soon.

The restaurant food is take away but the price of the food is the same as other Persian restaurant and for drink price you paid half of the meals price ! Yesterday we paid for 5 meals 3 chicken burgers and 2soltani and 5 drink 95$! That s not take a way price ! At the same time one lady just told about the high the price and the owner behaved very unprofessional and broke her heart sadly

meh, yepp, the food is just meh, maybe just lower the number of items on your menu to 5 or 7 so you could focus on quality. The days of 99 items on a menu are over. Wish you good luck. Thanks.

Recently placed order for a birthday cake. They are caring, on time and did a great job. It is beautifully decorated and is incredibly delicious. Thank you Souzan and the bakery staff.

Dear Urban Gate Team, I wanted to express my sincere gratitude for the exceptional and delicious pastries provided by your store. The sweet treats were not only delightful but also exceeded my expectations in taste and quality.

Cake was nice and not too creamy.

Congrates on opening the coffee shop! Nicely done. Really ejoyed the coffee. Also loved to see the food menu and being able to order and have it right there.

It is always a pleasure to visit this store. The selection and quality of products are great.

I had the pleasure of experiencing exceptional customer service from Susan and Shahla at Urban Gate Bakery. Their dedication to delivering outstanding results is truly commendable. The level of service provided was amazing, making my experience with them absolutely unforgettable. These ladies went above and beyond to save my day and the cakes were both delicious and a work of art. I highly recommend them

Nothing short of amazing! My Husband and I decided to order the beef urban gate burger and we both agree that it s been the best burger we have had in an extremely long time! Our whole experience at Urban gate has been amazing! The staff is so friendly and helpful, it is so clean and the burger and chips were so fresh and well seasoned, and it was very affordable compared to other places. We will definitely be returning. Keep up the amazing work and congratulations on the renovations! *the burger was so amazing we forgot to pause and take pictures

Terrible customer service. Manager was very rude!

Im glad that after a long time, I was able to experience delicious and authentic Iranian cuisine in an incredibly beautiful café-restaurant. I ordered Baghali Polo with lamb neck, and this delicious dish took me back to memories of Tehrans market. The establishment was so comprehensive that after the meal, I also bought coffee and pastries from them, as well as fresh fruits, vegetables, and meat for my family. The friendly and respectful behavior of their staff makes Urban Gate my first choice.

I love everything about this shop. Everybody is super friendly and helpful and the food is amazing. I tried chicken burger the other day and it was so tasty. Its was so fresh and also the sauce was out of this world. Thank you so much guys.

I have ordered a cake from the bakery for my daughter s birthday and i want to thank them for an amazing job they did especially thank you to shala from the bakery.

Very expensive, watch out, their price is very higher than other stores !!

Varity of Iranian product is low and prices are not reasonable but nice place and clean.

This store has expired products, an expensive and rude customer service specifically owner of the store and I today went there for trying refund the expired products I bought from them he doesn t accept and he use the lots of bad word on me. He s really rude and I never go there and suggest to everybody never go there. And something else it s not just My complaint about this store If you check the review before me, almost people complain about their rude customer service and pricing.

This Iranian store has been sold extremely expensive since the corona virus and even the goods of this store are very poor quality and old. Most of it is past history. Where has your honesty gone, when the dollar goes up, which is in your favor, why do you sell so expensively? How many times do you want to profit?

First thing first, every 5 star review belongs to restaurants not the grocery store, second everything is tooooo pricy for no reason, I don t understand why iranian people immigrate to canada to scam people?! Can t you just do the same thing in iran?! You make more money by scamming people in iran than here. If the business is not profitable for you, you can just rent cheaper a place or find a cheaper way to survive your business but not selling a frozen sabzi for 8$ which is literally double the price of other places. Don t know what to say anymore .

I love Urban Gate and the atmosphere, it s pretty neat and organized. Well managed and great costumer care ,I always had a great experience. Thanks for making the service exceptional.

I love this grocery store for many reasons! The customer service is always welcoming and friendly. They have lots of fresh produce, fruits, as well as a great meat selection. I love that they offer a clean and neat environment that i love to shop in. Thank you Urban Gate!

Urban gate is an example of a very well managed store. Always clean and organized with very polite and kind staff. Thank you

This place creates a great shopping experience truly clean, organized, and you can find everything you wish for.

I ordered a 10 cake for my daughter s birthday. The cake was really delicious.

I have always enjoyed shopping here, but I wont shop here again due to an incident that happened recently. So after going shopping here, I double checked the receipt. Saw they had charged me $50 for a tiny 5kg bag of rice. That was not the price advertised on display. I went back thinking it was a mistake, but the lady had the audacity to tell me that is the right price. Told her I want my money back, and she did refund me, however I dont want to shop at a store that tries to scam their customers and has excuses when they get caught. I know the price of everything has gone up, but come on, I wasnt born yesterday and I know she was trying to pull a fast one on me.

I bought stewed lamb, but when I cooked it, it was veal and very dry texture. Very pricey and not trustworthy store.

They are so rude. They sell things more expensive than the other stores but without quality. I got lamb with bone which supposed to be meat with less bone ,but it was bone with small meat around for 3 dollars per 100 g. They cheat people with nice window shopping and behind the showcase they put something else in your bag. It s not recommended at all either parison or non Persian friends.

Customer service is awful. The manager threw the meat that I bought in the garage because I asked to exchange it. In addition, she did not refund my money. It is too pricey and I wonder how she wasted the meat while so many people are starving!!! How does someone throw a food source in garbage as so many people need that?? So irritating.

Very clean, great service & very expensive.

I got some Baklava today and it was terrible! A very sweet pile of filling with a very few layers of Fillo pastry sheets on top. No pastry sheet at the bottom of the filling! It was too sweet to eat and too hard to use a fork on! A great disappointment!

This is a really great place to get your Persian culinary essentials, and various other hard-to-find ingredients. In particular, they have loads of dried herbs at excellent prices, including dried mint, which is very difficult to find, outside of Indian and middle eastern markets. (No mahaleb, here, though, unfortunately.) You can stock your entire (haft seen), at this place, too. Additionally, their produce section is small but very well-organized and well-stocked (and clean), and they have a very good bakery, as well as a fairly good variety of packaged foods). As a bonus, theres a fish tank to keep your kid entertained, while you shop.

Zoolbia & Bamieh were very fresh with excellent and unique taste.

Finding Persian food with this quality and so many varieties is hard in this city. Good collection!

I can find almost all nostalgic Persian food in this store including green almond (chogole badom), greengage (goje sabz), etc. Be prepared for paying for the high quality product that you can buy here.

Overprice & low quality

Ive shopped here a few times now as I live in a building nearby. The meat and produce prices are reasonable and the product is good quality. The Dry Goods and Dairy are very expensive. Overall I like the convenient location and decent selection of products.

Saffron joujeh was unbelievably amazing, fresh juicy , well cooked

It has good bakery and Persian stuff and foods but is is very expensive. But good if you want bread or something like that

Nicely organized and professional staff. Saeed in bakery s really helpful and superb. Highly recommended! Service

Just yesterday as of July 28th we ordered meal from their restaurant, Kebab kobideh and chicken kebab. The meat was very dry and old , it had no flavour at all( it looked like was made earlier and heated by microwave, none of us finished even one single piece of the kebabs, the chicken kebab was the same ,cold, dry no flavour we were very disappointed . Me and my family will never order food from this restaurant again. Money and time well wasted.

We use to order food from here , it was average quality to the price, then close kitchen. Now I saw it s back to service and ordered 3 different foods to try , all were awful on taste , from koobide taste greasy ,liver to gorme sabzi, and geymeh so bad . It s looks just they warm food from freezer

By far better than other takeout restaurants! Barg was great! size of portions are decent and price is unbeatable! Thanks to the management and ownership for reopening the kitchen! Food : 5/5

Food quality has improved for that I will revise my comment and give 5 star!

I ordered a cake for my daughter s birthday and I was so disappointed with what I got. The icing of the cake was horrible. A kid s birthday cake is a big deal and what we got was so different with what we had ordered. I wish I had bought a cake from Costco!! So disappointed!

We ordered bakhtiari and shoshlik It was soooo bad and salty They used to have a good take out services . No anymore Food : 1/5

Hello to all friends, unfortunately, I ordered a cake for my birthday a few days ago. I showed you a simple fondant cake. First of all, the sponge cake itself was old, instead of walnuts, it had walnut skin in the middle, and it caused one of my friends teeth to chip off the edge. The fondant was thick and ugly, and it was not edible. Also, the fondant cake was ordered because it was solid and beautiful, but my cake was like a patch of calluses and it was not visible from where my friend had delivered it. We had no choice, otherwise it had to be returned right then and there, then a small cake without weighing was calculated at $170. Naturally, someone who pays so much for a small cake wants the design to be neat, which was not really the case. I contacted them, but they didnt care at all. I wanted to share my experience with you. Let me say that it really ruined my fast, the first time we took an order, we have such and such a device, we can do whatever you want, but unfortunately, nothing was like this. I ordered a cake for my birthday and I was so disappointed with what I got, the cake was horrible

Google review summary 5 4 3 2 1 3.8 (1,353) Reviews All persian food 100 grocery store69 bakery31 pastries27 +6 Sort by Most relevant Newest Highest Lowest Marjan Banisadeghian 1 review an hour ago NEW Hello to all friends, unfortunately, I ordered a cake for my birthday a few days ago. I showed you a simple fondant cake. First of all, the sponge cake itself was old, instead of walnuts, it had walnut skin in the middle, and it caused one of my friends teeth to chip off the edge. Fondant... More Amaneh Behzadi 13 reviews·13 photos 2 months ago We ordered 5 koobideh kebabs and one bakhtiari. There was a delay in getting the food, but the quality of the food was excellent. The rice was very hot and fresh. The food included special olives, parsley, and tomatoes. The meat quality of ... More Photo 1 in review by Amaneh Behzadi Photo 2 in review by Amaneh Behzadi 2 Urban Gate (Owner) 2 months ago Thank you for your review and comments. Roxi EE Local Guide·50 reviews·122 photos 6 months ago This is a really great place to get your Persian culinary essentials, and various other hard-to-find ingredients. In particular, they have loads of dried herbs at excellent prices, including dried mint, which is very difficult to find, More Photo 1 in review by Roxi EE Photo 2 in review by Roxi EE Photo 3 in review by Roxi EE Photo 4 in review by Roxi EE +4 1 Nazanin Assempour 8 reviews·2 photos a week ago NEW I ordered a cake for my daughters birthday and I was so disappointed with what I got. The icing of the cake was horrible. A kids birthday cake is a big deal and what we got was so different with what we had ordered. I wish I had bought a cake from Costco!! So disappointed! Photo 1 in review by Nazanin Assempour Photo 2 in review by Nazanin Assempour Marjan Banisadeghian 1 review an hour ago NEW Hello to all friends, unfortunately, I ordered a cake for my birthday a few days ago. I showed you a simple fondant cake. First of all, the sponge cake itself was old, instead of walnuts, it had walnut skin in the middle, and it caused one of my friends teeth to chip off the edge. The fondant was thick and ugly, and it was not edible. Also, the fondant cake was ordered because it was solid and beautiful, but my cake was like a patch of calluses and it was not visible from where my friend had delivered it. We had no choice, otherwise it had to be returned right then and there, then a small cake without weighing was calculated at $170. Naturally, someone who pays so much for a small cake wants the design to be neat, which was not really the case. I contacted them, but they didnt care at all. I wanted to share my experience with you. Let me say that it really ruined my fast, the first time we took an order, we have such and such a device, we can do whatever you want, but unfortunately, nothing was like this. I ordered a cake for my birthday and I was so disappointed with what I got, the cake was horrible

Ordered the koobideh kabab platter. The meat was horrible and very dry. Did not even look like a regular koobideh. The rice was incredibly salty and did not taste good . Definitely never ordering take out from there again.

I ordered a cake from the bakery for my birthday and everybody at the party liked the cake!

Yesterday I order some Chello Kabab and Jojeh Kabab for my son s birthday party. I was very pleased with the customer service, I truly thought that they appreciated my business very polite and respectful, which I thought why not other restaurants do the same. Now going back to food. Both Kabab s , were so delicious , very high quality , yammy and fresh. I highly recommend this great restaurant.

This is a very unorganized and unprofessionally ran business. Im very unimpressed by the management and the customer service. I ordered a cake for my birthday which is in 3 days. I go to check up on the order and they tell me that they canceled my order and it was not confirmed. I was very confused and frustrated as it s so close to my birthday. Not only that, but when I first talked to them about my cake they gave me a different price compared to when I went in for a second time to place my order. Once again, very unprofessional and unorganized. I would recommend going anywhere but here.

Very good tasting cake, my son loved his birthday cake and the looks of it. Made identical to the picture I showed and tasted amazing. Would recommend.thank you Ms. Shahla & Ms. Susan

Take save on foods prices and double it up how can you support local in this way?

over price items, cant compare with some stores like Persia in north van

They are expensive, rude and liars. The sweets were very old and they charged me 11 for 5 sweets. Unfortunately, I found out at home and when I called I asked for the price, they told me 30 per kilo, but they said 35 on the kilo box, but the Danish Tishin sweets shop Delicious and weighing only 22 kilos, it is not comparable at all. Please do not support high-priced products, buy them yourself and you will find out that their prices are expensive. They are expensive sellers, rude and liars. The sweets were very old and they charged me 11 for 5 sweets. Unfortunately, I found out at home and when I called I asked for the price, they told me 30 per kilo, but they said 35 on the kilo box, but the Danish Tishin sweets shop Delicious and weighing only 22 kilos, it is not comparable at all Please do not support high-priced products, buy them yourself and you will find out that their prices are expensive.

They only offer takeout. The portion was more than usual. The sides are small. The rice is not Persian, and the smell is not good. The rice was not cooked well. The Barg was cooked well and juicy, but the meat was not fresh. The Koubide was seasoned too much (a lot of Zardchoube). The cashier was not attending and friendly.

Over priced items, they almost doubled the price of other stores

I order my sons birthday cake from them, they really take care of our order with perfect timing and delicious taste, I like to specifically give our thankfulness to Sozan who made our best experience

I wanted muffins with Yazdi cake taste for my daughter Bday to take to school. Even though the store was not open at 8 am for customers, but the bakery team came early and made fresh muffins for me. So beautiful, yummy and fresh. I planned to get them the night before, but they were so friendly and kind and offered me the best option to have fresh muffins with cream.

The staff are really helpful and professional Considering the quality of their products,their prices are very reasonable.VERY CLEAN

Bad place for your packet. Expensive and expensive

Warning: The owner is aggressive, arrogant, and doesnt know how to treat customers. Out of the blue, I was attacked by the owner who implied that I was going to steal groceries, then ordered me to GET OUT, and tried to threaten me with the police. If you wonder why that happened, here are the details. I, my brother, my 1-year-old daughter, and my 2-year-old niece, came to buy some snacks. The man approached my brother from behind and asked if he needed a basket. My brother thanked the man and answered that he was not planning to take a lot, and could carry goods in his hands. The man said, Then make sure you pay for it!. This was said in a very rude and disrespectful way. Obviously, the man was already irritated and was already pretty warmed up before approaching us. I asked him what made him think we werent planning to pay for groceries. The man, said that I would put groceries in the stroller or in the bag, and I would go away without paying for them. Then he pointed to the strollers accessories bag hanging on the handle and wanted to open it and show me that I might forget something in there. I said that he could not touch any of my belongings and It was completely unacceptable. After that, he grabbed two cans of chickpeas from my hand, saying that he would not sell them to me, and commanded me to get out pointing his finger to the door. I asked the young man standing behind the man, who he was, and the young man said, he is actually the owner of this place. I told the owner that he was not to treat customers like a piece of garbage. The owner, said that this was private property and he was allowed to throw me out because he was the owner, that I must leave or he would call the police, and it would end up very bad for me. I answered that he should definitely call the police because I was not the one attacking and insulting people there, but the owner was. I also told him that the store is considered a public place, not private property. The next moment, my brother shows up at the cashier with bread, milk, and some veggies hoping to finish his shopping. The Owner approaches my brother, furiously grabs all the groceries, and shouts that he is not selling them to my brother. My brother turned around, surprised by the psycho behavior of the man who never introduced himself, and said, You know what? I am not going to purchase anything from here, and the man was unstable. Then the owner and the young man both started to point their smartphone cameras at me and behind the smartphone, he finally started speaking, Please, I ask you to leave, and I apologize. I said this is exactly how he needs to speak to customers from the very beginning - politely. I headed to the exit, pointing out that in front of the camera, his behavior had changed dramatically. So we left, being chased by the owner and the young man, both pointing their cameras at us and saying a lot of GET OUT in the backs. All this was observed by other customers at the cashier and happened under the CCTV cameras. My family and I went to this place almost every day to purchase bread, eggs, snacks, etc. We usually have very pleasant conversations with cashiers, deli, and bakery staff. They are usually very polite and friendly... none of the staff was ever disrespectful to us. Obviously, they are more grounded and humble people. The owner really thinks he is above other people and has an ego issue. Anyone reading this review, let me know what would you do if facing this kind of aggression from the owner of any business you have been coming to for many years.

The takeout is a disgrace to the whole store. We ordered over the phone and were told it would be ready in 15 minutes. When we showed up, we were told no order had been submitted, then it changed to the order has been submitted, but isnt ready yet, and itll be ready in 15 minutes. Mismanaged and lied to customers. Its like they dont care about other peoples time. Never again will I order food from here. The takeout kitchen is really bad despite it being a good persian store.

Excellent quality and unbelievable prices. Thank you for your awesome service. Highly recommended.

Food and service was great! We ordered catering for a staff party and everything was prepared on time and tasted fantastic. Definitely recommend coming here for Persian catering. Staff were super friendly too.

Had a great take out plate, looking forward to the new coffee bar

This is the best place to have a great time, best food, good atmosphere and service, fully recommended.

I recommend Urban gate for catering. The quality of food is great and the service is wonderful. All of our guests enjoyed the food and the manager was there for pick up and ensured we had everything we needed.

Great place to shop. Pastries and cakes are so good. Had the take out it was fantastic. Great taste.

The staff are polite and the store is clean and nice. But you folks need a more reasonable way to price your products! Heres a picture of a 10lbs bag of Golestan rice in Urban Gates priced at 74.99$, which I did not buy. A few days later I found this very product priced at 35$ in Tanoor Bakery or Persia Foods.

Place is Ok but Owner is a rude and arrogant person, no regards for customers. While god was giving away manners this guy was yelling at himself in front of a mirror somewhere for being such a sore loser. Worst customer service ever, most rude, arrogant and egotistical person ever. Totally agree with some other reviews here about the owners behavior. I would give 0 stars if possible

I ordered vegetable stew and pounded kebab. It was really awful. The meat inside was still cold. Apparently, they forgot to defrost the frozen stew. The pounded kebab was not good at all and the smell of meat was noticeable.

I have been buying from this store for many years, since it became more luxurious, the quality decreased and it became very expensive. Today, I bought a sweet, as if you were eating bread with sugar.

The customer service was very poor

This is one of the worst grocery store ever ,bad customer service ,very rude.

Absolutely terrible service staff where very rude

Always friendly & knowledgeable staff. Great quality food.

Best grocery store I ve ever seen in vancouver

Very good food.

The variety of their products is good, but they are very expensive, for example, a kilo of sweets is 35 dollars

I respect the employees but I got so called pistachio baklava and it just tastes like cardamom, flour and sugar and a bite of 1 square inch after 5 minutes it started to burn my lungs and caused heart burn same thing with the so called walnut baklava and it just tasted like flour, sugar and cinnamon. I suggest that let it taste like what you call it then the price matches If you can t change it name it cinnamon baklava and cardamom baklava and change the prices.

A clean and nice place to shop from. Majority of the staff are helpful and nice, and the quality of most of the products are above expectations. Just some items are more expensive than other stores.

One of my go to places for baklava and other desserts/pastries.

I love coming here, I always get the lamb shank with baghali poli and yogurt. The service and ambience is great and they give great portions for the price and food is delicious.

Poor customer sevice. I was waiting long time to purchase some meat but they took the costumer that came after me. My expectation was they respect the turn especially when I was waiting with my baby .

Everything is just so expensive.

A great place to buy high quality meat and Persian food.

Items are overpriced in this store, how can same item in two different stores have a 10$ difference. Not recommend

OMG, the store is super clean , products are high quality, I loved it.

Great customer service and friendly staff. Meat section is really outstanding plus their pastry tastes like heaven. Will be back for sure

Overpriced in general I was there couple of times and noticed that the price you are charged at the cash for few items are higher than displayed. The last time I asked the cashier to confirm the price, it was wrong in the system and he had charged me more as a result. I mentioned to him that by federal law if the price is wrong in the system for an item under 10$ the business is obligated to give it for free. He insisted that I am wrong and never heard of this law. They should have trained their cashiers better I guess.

Today was the second time this month we ordered custom cakes from here and both times they spelt the words wrong which ruined our events. First time it was a name and second time the word congratulations lady was rude, did not apologize, offer a refund or credit. Her only solution was to add the correct letters on top of the writing.

Well stocked location but I traveled an extra 30 minutes to get to this place to get the amazing Persian rice that I bought there before. I spent almost $100 at their store but offended that I was followed around the store by the manager, I almost walked out without buying anything. I stopped looking at the vegetables though and will get them at Kins market instead. If you think I came to your store to steal just because I am black and offend me by following me around then you dont deserve my money. I will find a new provider for my Paak Persian rice and other Persian ingredients.

Highly recommended the Bakery. I got birthday cakes and the colors and taste was amazing.

Like the store and everything Never had bad Experience Specially bakery it s amazing Thanks to Mahnaz and other crow in bakery Thank you so much always so nice decoration and great taste of cakes and other pastry Everything always so great

Warning to all customers that shop in here check your bank statements on purchase made at Urban Gate they charge double even though i went back with the bank statement they denied. Low morals and big liars!!!

Bad service. Refused to let my kids use the washroom while I was shopping.

Great quality of grocery products and tasty Persian foods.

Love their pastries especially the Roulettes, their cream roll cake. Its fresh and reasonably priced. Its my once a month treat.

Everything is expired

Love Urban Gate so much. Staff are super friendly and I can always find what I need there.

before i got some food when their restaurant running and the food was ok but tonight I got some food take out tonight like rice and chicken/kabab BBq( vaziri) the food was extremely low quality and it wasn t fresh at all looks like they sold the food from past few days. i just put everything inside the garbage can . i believe if the urban Gate got some food left over from previous days they shouldn t sell it to people as for sure they ll lose their customers.

Good taste pastry, but unfortunately the staff who was washing the dishes put them in the box by her dishwashing gloves and did not use tongs because she did not find it!!! After my reminder she finally find a tongs and continued by it!!!

My favorite Persian one-stop shop here offering tasty fresh Persian food (such as stews, Ash, halim), assorted marinated meats ready for different kebabs, desserts, bread, and other Persian staples.

They discriminate against people with mask exemptions. Bad service

very bad service and very rude employees

terrible service

No mask no service. Shame on you.