Hiraku Sushi in Coquitlam
3380 David Ave, Coquitlam, BC V3E 0J5, Canada
About
A full menu of sushi & Japanese fare is served in a relaxed, modern setting with sake, wine & beer.
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I recently visited Hiraku sushi, as a customer to place an order, and I had a very disappointing experience. There was a woman with glasses, who seemed new and her name was Nina I guess, and she was very rude and unprofessional. When I tried to give her my order, she avoided making eye contact with me and seemed unwilling to communicate. At the end, when I gave her a smaller tip, she frowned and even asked me why I gave her such a small tip. Then, she started shouting and was extremely disrespectful. On top of that, she took a very long time to prepare and bring my order. I am really dissatisfied with her behavior and hope this matter will be addressed as soon as possible.
I had a very bad experience at that restaurant. There’s a lady working there as a server – the one with glasses – and she’s extremely rude. While I was eating, I witnessed her behaving very disrespectfully toward a delivery driver. It completely ruined my meal, and I couldn’t even finish it. My spouse and I were sitting there, and we were shocked. Why should she speak so rudely to a hardworking woman driver, telling her she’s “blocking the way,” when all the driver did was ask why the food was taking so long? I saw the poor lady standing there for 20 minutes. But the server, a very aggressive girl with glasses, treated her terribly. This is the last time I’ll ever go to that restaurant. The service was also terrible. That server kept us waiting unnecessarily and didn’t handle anything professionally.
Usually my husband orders delivery from here. Today I did it and went to get it myself. Came home to no soy sauce in my bag. Unfortunately I was out of it at home so I drove back to get it. Apparently soy sauce wasn’t a part of the meal and I had to press “add utensils and condiments” which is okay, misunderstanding, silly me to think soy sauce just comes with sushi. What if I don’t want chopsticks like I didn’t? I have to waste your chopsticks just to get soy sauce? Okay, whatever, I explained myself, asked for soy sauce. The girl who gave me food before gives me 2 tiny packets of soy sauce. I ordered several sushi rolls, edamame, kids meal (3 people family) and she gave me 2 tiny packets?? I asked for more and she gave me 1 more packet as if the cost of them was taken straight out of her salary. Seeing it the gentleman at cash register told her to give me more (thanks for trying, nice gentleman at cash reg) which after she gave me… 1 more packet. So for family of 3 I got 4 tiny packets after asking 3 times. At this point I was just done. I wanted more soy sauce but this girl made me feel like a freaking beggar over it so I left and went to a store to get a bottle of soy sauce. Never in my life I had to feel like a beggar asking for soy sauce in a sushi place. I hope you are glad your employee saved you a dollar over rationing my soy packets as if we are on Soviet food tickets during a war. I did enjoy Hiraku location convenience and sushi was alright, but there is no way I take my family back, because I felt so unwelcome. I gave an opportunity 3 times to make me feel happy, I drove back, I asked twice for soy sauce, but it was too hard for that girl to show some hospitality and give me good amount since you know, I drove all the way back and asked twice! Save yourself some grief and go to Shio where they give a little cup of soy sauce so you can dip like a self respected human, and don’t have to worry about stupid packets rationing. Sushi Mi is also close on Oxford and don’t act like we are on shortage of soy sauce. I really wanted to like you, Hiraku, but I don’t support places with poor customer service, that act like they are doing me a huge favour for asking for basic things. Enjoy all the soy packets you save on greedily skimming your customers. I wonder if you use washroom in that place you have to ask for each square of toilet paper to wipe your ass separately as well? Really left me feeling crappy.
First moved into the area during the pandemic and religiously and frequently ordered takeout and delivery. The food is about a 4/5 on a good day, sometimes a 2-3/5 on an off day. I have recently started dining in and the service is absolutely horrendous. The servers are unskilled, inexperienced, rude, and snarky. They asked the only white person in our group if he can use chopsticks before we even sat down. The other server was more than reluctant and rude and snappy when trying ask where our appetizer was (already finished our mains) and for more tea. Then she was suddenly sweet and friendly dropping our bill off and taking payment. After frequenting this restaurant for the last few years, I won’t be ordering from here anymore.
Food was tasty. Would get the stand-alone tempura again and look forward to trying more on the menu. Vegetables were fresh and crisp. Tempura in the special roll was soggier than expected. Child was very pleased with post-meal gesture, and we very much appreciated the pleasant surprise. Personal preference but I felt a bit rushed when asked quite often whether plates were finished with. Bathroom needs sorting as woman’s toilet wouldn’t flush and the restaurant’s front door is quite heavy to open.
Shrinkflation is real. $16 total for a dynamite roll and spicy chopped scallop roll. What has changed? 1. Yam tempura instead of shrimp tempura. Dynamite rolls used to have 2 shrimp tempura IIRC. 2. Less crabmeat, more cucumber. 50/50 split now. Overall, it isn't the store's fault that costs have risen so much. However, for $16, I feel like the rolls don't provide as much value.
Calm and nice place. Not crowded, the background music was quiet and not distracting. Big assortment of fish and seafood. They serve sushi, nigiri, soup, lots of specialty rolls. Kids bento boxes are available. I really liked ikura nigiri and rainbow roll. Roe in ikura nigiri was big. Staff is friendly but we had to repeat a part of the order a couple of times. The lunch menu is available only from 15:00.
A pretty nice neighbourhood sushi restaurant. Friendly, Food is delicious especially if you enjoy the “localized” fancy stuff like”fFrench Kiss Roll” etc.
I went to this restaurant with my girlfriend to have a meal, and there was a woman there with glasses who was really rude. She gave off such a negative vibe, and it left me feeling uncomfortable
always great food here, fresh and made to order!
I came in for a can of Coke. Very nice people.
Rude owner and staff
When credit cards cannot be used and there is no cash in Canadian dollars, it is very unreasonable to pay with US dollars in cash without performing exchange rate conversion!
We has a dinner for 10 and the server was amazing, funny, quick, engaged with us amd made the experience that much better. Thank you=)
Old Server lady was rude and unprofessional. Seemed very edgy.
Wonderful Service Yuki
Never disappoint when having dinner here, great food at reasonable prices.
Good place after a long range day
My son and I really enjoy this place. Its become our sushi place forever. The staff is amazing, the food is incredible and the atmosphere is perfect.
Wife loves this place.
Lovely little gem of a place. Try the chicken yakitori
Very well sushi
Not at all what Im used to in sushi. Lettuce and no avocado? Everything in my seafood yaki udon was tough and inedible. Im a sushi lover and have tried sushi all over and this was by far the worst sushi ever! Do not recommend to anyone unfortunately.
Great sushi joint. All the food was excellent. Prices a touch high I think but otherwise recommended!
Enjoyed getting my work lunch here today, lady gave me a piece of chocolate very lovely people and good food
Miso soup, salad are yucky spent $50 + tips and both are hungry!
Staffs were rude and the food portions were small, tasteless, and overpriced
I was a regular customer until today. Rude staff, the server Nina needs a better training asap. So sad because I liked the food.
I just have one word: yummy
Solid balance of price and Quality
Ordered first time here, very nice rolls. Friendly stuff. Nice atmosphere. Recommended! Food : 5/5 |
Bad quality sushi, made very poorly and it breaks apart. If you want quality sushi Id recommend Hanayuki, port moody. They package very nicely unlike this restaurant.
Our sushi escapade turned out to be more of a comedy than a culinary delight. We ventured into the realm of rolls, bravely ordering a spider roll among others. But alas, as if taking cues from a magician, the sushi rice decided to fall apart before our very eyes. The roll itself seemed to have had an identity crisis, comprising 10% crab, 70% cucumber, and a surprising twist of 20% lettuce. Had I known, I would have simply strolled to Save On, snagged a head of lettuce and a cucumber, and called it a night. The adventure continued as we discovered that ordering anything with cucumber in this establishment is akin to inviting a vegetable tsunami onto your plate. On the bright side, its an involuntary dive into your daily greens. Our server, possibly mistaking us for sprinters, could hardly wait for us to finish verbalizing our order before she was off again. For those seeking real sushi over rabbit food, Id point you towards Shio Sushi. The quality is night and day and your culinary journey might not feel like a race against time.
Every Birthday In My Family Has Been Celebrated At Hiraku. It Has Become A Family Tradition For Years Now!!
Very uncomfortable staff. Very dirty place. Food
I went here with a group of friends and it took the waitress 15 minutes just to seat us, all she did was put 2 tables together to seat 6 people their was 3 waitresses and 2 groups of people yet she just stood at the cash register gossiping for 15 minutes with the other workers. When we sat down and the food finally came it looked and tasted like leftovers, the sashimi quality is the worst Ive ever seen especially the tuna it tasted like low quality farmed tuna. When we were paying we saw that there was an automatic 15% gratuity for the worst service ever. Do not come here unless you want to be gossiped about, be charged insane amounts of money for horrible food and experience rude and unprofessional service.
The worst restaurant Ive ever eaten at all the food is overpriced and tasted like garbage. All the staff is rude and unprofessional to everyone dont ever come here.
The staff is rude and the food is bad
I was far from satisfactory. The combination of poor service from the senior waiter and subpar food quality, especially the overly sweet stir-fried noodles, made for a disappointing dining experience overall.
I went there with my friends, I didn t eat anything, however I had a great experience due to their friendly behaviour and great customer service! All my friend s food were amazing. They are super nice, positive, polite and even funny:)) Highly recommend this place!!
Amazing tuna belly and salmon sashimi. Excellent and fast service.
Ordeed the Party tray A as a take out.. They were very quick in getting the order ready. Friendly staff. Fresh, Excellent taste. Couldnt ask for more. Will go back again.
Perfect delicious food, friendly staff, closest restaurant.
Cozy place, with good sushi and friendly service. We had the Tataki roll, Otaku Don and pork gyoza. Oishii !
Its a place where I order food from time to time because its near my house, but the food is good and the service is good, so I recommend it to local residents.
Excellent experience! Sushi was fresh and flavourful and the service was top notch. So grateful to this neighbourhood gem!
For the last 4-5 years Hiraku has been our favourite sushi spot in the Tri-Cities by a mile. I love their spicy salmon sashimi and rolls. Often order their dinner boxes and am consistently satisfied. They just recently opened up in door dining which is great because their customer service has always been warm and attentive.
Fantastic sushi restaurant! This is my parents standard place and we decided to all go while we were back visiting - it definitely lived up to the hype! The portions were nice and big and the sushi was super fresh. Just great overall!
One of the Best Sushi place. Enjoyed it :)
amazing service and deliciously fresh sushi!!! went back 3 times for just a 10 day trip
good food. dont order beef teriyaki. it is too chewy. feels like eating tire.
Great food and wine
Decent food, but service was lacking
Every time I order I over eat because the food is good that I can not stop
This restaurant is an absolute gem! Very warm and friendly atmosphere, as soon as you walk in you are greeted enthusiastically from across the restaurant. The food is outstanding, very fresh fish and ingredients, great flavours, generous portions and polite service. I live in Vancouver but any time Im east of the city will gladly find my way here for a memorable meal. They are one of the best!
Very good food with nice staff and good atmosphere. 10/10 absolutely recommend. (You can get dine in, take out or delivery.) Vegetarian options: You can get vegetarian sushi and some tempura are vegetarian. Dietary restrictions: You can choose what you want based off of your diet and you can change the food however you like. Kid-friendliness: Nice staff and they allow kids at their restaurant Wheelchair accessibility: No stairs
Delicious tuna & salmon Don, the service was perfect, everything tastes fresh.
It s always good here. Staffs are so kind to children too.
Very good take out sushi.
Never had bad food from here. Its always fresh. Great menu! Try the Spinach & Crab Roll Food : 5/5
It was really good and fast
Tried some take out order from this place. The portions are pretty nice compared to others that Ive been to recently. The pricing is up there. The pork katsu tastes very nice, amongst other things. My family loved it.
Do not order delivery from them, they send old leftovers via Uber eats. Felt like having rotten sushi, also they replaces spicy mayo with mustard.
Tempura is very crispy, sashimi is thick cut, and the sushi boat is a big portion. Very good food and nice service.
Delicious and well-presented Philadelphia rolls with chi hen teriyaki.
This is a great sushi spot. The lunch boxes are excellent value. The food is high quality and fresh. They also have great service. The only thing I wish they would do is give you the miso soup with the lunch box for takeout as they only give it to you for dine in.
ample portons of delicious fish parts, friendly service
Delicious food!
Generous portions and great quality. Presentation always a delight. Will be coming back.
They gave me flower on the mother s day
Great sushi!
Great service and tasty food
My God, the ingredients have a peculiar smell, and I have a stomachache after eating it
Went here today and it was incredible! They have a lunch deal for about $25 and it includes one of their fancier rolls, salad, miso, and a choice between 4 different appetisers. Ive never had a Philadelphia roll like this, it was the size of Dynamite instead and essentially a combination between the two. Everything tasted amazing and food came incredibly fast, it was like magic, just kept showing up! The atmosphere was really nice too and very friendly and attentive staff. I saw them giving a glow stick to a kid who came with her dad to pick up. They also just looked like they were having a good day, which is always a good sign. Its not close by for me, but Ill come out just to eat here again :) Thank you!
Nothing but great things to say about this restaurant! Food was great, atmosphere was wonderful and the service was top notch! Prices were very fair for quality of food! Highly recommended going here!
Excellent quality and service. This place is a gem in our neighborhood. More power to you
The best sushi place in the Tri Cities!
Better for take out than dining in. Ordered on a Friday evening and the food was ready 30 minutes ahead of estimate. Favorites include the beef mozzarella roll, Avocado roll (generous & fresh filling) & spicy tuna. Parking: Access into parking heading North on Coast Meridian or East/West on David Ave.
Tried their delivery! Special rolls and salmon were pretty good but scallops were not fresh
Very delicious food and great service
I love their amaebi nigiri! Very fresh!!
I just ordered a caterpillar roll. The server got me a California roll. When I pointed that I ordered caterpillar roll, she seems upset. She didn t explain anything and just ask me to pay the remaining 9$ something. When I ask her how much is the caterpillar roll, she answered me so loud caterpillar roll is more expansive than the Californian roll so you have to pay the remaining! I said I am asking you how much is the caterpillar roll? Excuse me? I want say You are not listening that s why you got the wrong order! This woman has been working there so long time and still have a very bad customer service! The owner should recognize that!
This is our go to place and we live in Coquitlam. The quality of sushi has very good and the pricing is a little bit higher but worth it.
I always order delivery and they are always so fast and tasty. The best service for sure! Ill always recommend them.
Really good food and service on Burke Mountain.
Chicken was hard to chew, size of the lunch box shrunk to mini size, everything tasted like made from last night
Loved it will come back
I went there once recently at night and there were not many people. Quite quiet. The service staff responded quickly. Dinner for two people is more than 60 Canadian dollars. Parking: There are not many parking spaces in the commercial area, but there are many cars during peak hours.
We used to frequent this restaurant as we live in the area. However over the years they have increased the price drastically while ALSO reducing the portion sizes which I feel is unfair to consumers. We are both paying more and receiving less for what we pay. Their dinner box A used to be a great deal for $22 at one time, offering 5 piece sashimi, and 3 piece nigiri in it. Now both the portion, sashimi size and quantity has shrunk to 4 piece sashimi and 2 PC nigri, taking away the sunomono and also price change to 27$ per dinner box. The quality of the sushi and fish are still great. However for the high price I think there are cheaper options that still offer sushi at a reasonable price. I understand inflation exists, but I think the menu prices are too high here for me to recommend.
Overpriced
Really good sushi. Best in Tri-cities
Sushi was really good great prices. Sometimes when you get large rolls they fall apart. But these were large and excellent wrap. Great job guys! So glad I decided to stop in and try. Had my kids and they loved it. Staff was really friendly. Thank you! :)
Sorry no photos, all scarfed so fast. Had done pu few times always great. Today dined in with Baby. They were super nice and accomodating and food was delicious. Baby can testify. Kid-friendliness: Very. Nice highchair.
Fresh and delicious. Love veggie gyoza and Boston rolls here.
I ordered one of the spicy bowels and waited 28 minutes. During this time about 9 skip the dishes and uber eats folks came and went. They just told me it will be a little longer but the dish never arrived. I left and all they were telling me was sorry with a smile on their face. I will never eat or step a foot in this place again. You guys suck.
Its so delicious.. The vegetables and sushi ingredients are all fresh, and they dont skimp on it, so its full of flavor when you eat it. Especially highly recommend the raw fish rice bowl!..
Food has always been good
For was great & staff were super friendly
A little too expensive, but good quality sushi.
Just what you would expect from a sushi place.
Food quality and price is great
Overpriced mediocre food
Best Sushi in the area! Always fresh, fast delivery and good selection and quality!
Really small cuts for the price. Wont be going back.
So good. So full. :)
Good surprise ! The amount of food is way more than expected and the quality is there ! I recommend
Awful staff and not so tasty food
My older brother and I went to Hiraku Sushi on the day it opened. Since then, I have refused to eat sushi from anywhere else. It has been delicious every single time. The owner, Andrew, is close with my brother and is incredibly kind to us, and so is the staff. I have not once gotten sick consuming their raw products, and their serving sizes are incredibly generous for the price. The dine-in experience with the decor and music are absolutely worth it, but during these trying pandemic times, take-out will still suffice. The greatest sushi in the Tri-Cities, anything else pales in comparison.
Very nice , great staff would highly recommend
Consistently high quality and delicious
What a great restaurant. The food was delicious and they are really good with children. Kid-friendliness: Great with children!
Delicious
Good sushi. Their oyster motoyaki is THE BEST and most unique I ve ever had in the lower mainland. Must must try.
Very good service, amazing teriyaki beef, decent size portion.
Great food and service
Love the food! Its actually the first place I had sushi at my very first time in Canada 6-7 years ago. Im a regular ever since! The staff is also very polite.
One of the best in tri cities. Good service, great food and reasonable price.
Great local sushi spot. Plenty of variety on the menu, friendly service, nice vibe.
Great experience! Food was fantastic and service was phenomenal. I like how they greet everyone who goes into the restaurant in japanese (i think). Would recommend this restaurant. Also very clean.
Not much to say. Great food at fair prices!
Great little restaurant in Burke Mountain. Friendly staff and delicious food. Food is also fresh. Not a super big restaurant but clean with great ambience.
I missed adding a dish to my order, but they quickly fixed my omission, cheerfully. Generous portions and good quality foe fair prices. I will return.
Boys love the Sushi!! Kid-friendliness: No problem with my kids. Natural ambiance. Thank you. Food : 5/5 |
Really expensive for what you get. But I guess thats what you pay for convenience. Nothing very special about this place for the prices they charge for basic rolls.
My go to Sushi place in the north east Coquitlam area. Constantly good quality, friendly staff
In love with this place! All food it is amazing
Great sashimi and special rolls :) very friendly staff
Great food, good price, but disappointing that they still use styrofoam packaging for takeout. Come on guys, care a little about our planet.
Great neighborhood restaurant to grab food. Good food, excellent service, good value.
I have been this Sushil bar for several times. The rolls and sashimi are pretty good. Not allowed dine in during covid
Reliable, if you know your sushi these guys are usually on point and generally open later than most sushi joints in the neighborhood!
When you call yourself the best sushi restaurant in Burke and the only sushi restaurant in Burke, you are ALSO the WORST sushi restaurant in Burke. There are much better a few minutes away. Very arrogant staff. VERY BAD SERVICE! IF YOU CALL IT SERVICE
Good sushi
Very good sushi! I would definitely recommend! Fresh and delicious.
This is the best Japanese sushi in Tri City. Good quality
Good food, but questionable service e from servers. Price went up A LOT lately. ** Update ** Still great food but with terrible service. Not all but at least one server is always rude every time I go there. She seems to be always angry.
It is a little bit pricey but the food is best. I really recommend it.
Food is always so delicious, staff operate quickly and efficiently. Its great quality food at good prices. I dont know how its possible for anyone to post a bad review of this place! My only complaint was non-environmentally friendly take out packaging but Im happy to report that when we picked up our order today they had changed their takeout containers!!! Cant lose with this place!
I cant rate the special rolls but the salmon and tuna are always good. Sashimi very genorous portions. Dinner box or lunch specials are very good deals. Tempura always on point and the teriyaki chicken or beef are good. My only negitive is the hot plates are the weakest link like the yakisoba or oyako don. Pretty solid overall i come here alot.
It can be called the worst restaurant in the universe! I dont understand why I can survive for so many years! The sushi rice is very dry, the vinegar is very sour, the sashimi is not fresh, and the chicken in oyakodon is even older than my grandmother! Did you put a whole bag of sugar in the sauce? Fighters in garbage! I cant believe some people say its delicious? Are all their own employees leaving messages about delicious food?
Great food! Wonderful Local business.
Not a lot of flavor here!
Bossy senior staff. Here s my thumbs down for this place.
Friendly staff and great food!
Excellent food and service! We order regularly from Hiraku Sushi and have never been disappointed.
I have been coming here since they opened. When I lived close by for about 6 years, I went multiple times a week. Now that I ve moved further away, I still come by any chance I get. My favourite sushi place ever!
I am ordering unagi don today. But over half of bean sprouts in the bowl. Rice isn t that much. I even can t eat it because I have allergy of bean sprouts. I eat other Japanese restaurants and they never have bean sprouts inside the dish. I don t think I will go back to this place to order food
Great portions. Prices have crept up a bit over the last couple of years but thats to be expected during pandemic
Great sushi feed ! Excellent service ! Driver even gave our dog a special treat : ]
Yummy food. Great prices on dinner boxes
Did Catering for my Business Woori Metal Canada Inc. and couldn t be any happier with the great food. 10/10 for takeout or catering!
Ordered on Uber Eat, food are great and even Togo the tempura is still crispy and fresh. Just a bit long waiting. Over all excellent and will order next time :)
FOOD WAS FANTASTIC. HIGHLY RECOMMENDED
Last two times I had raw fish in other stores, one was not fresh and the other one was straight up rotten. Im CRYING at how good the sashimi from Hiraku is. My palette s savior, restored my faith in Sashimi. Look at this portion size. Look at this quality! (I already had some so it s actually not full, but it doesn t look half full at all)
Great sushi! Efficient and friendly service and awesome selection.
It is really nice to have good sushi restarant in town. I ordered by Uber and it was fair price and fresh!
