McDonald's in Courtenay

Typical McDonalds. You know what you get. Washrooms say they are locked and you need to get them opened, but you can just push on the door.

Kids play place is the best

Think they should use gloves when they make your food and be a bit kinder to their customers and the place is usually pretty clean whenever Im there

Mac-Dees is not what it was.

It was a macds what else can I say.

Went there the other day with my friends who apparently got asked to leave a few days before when ( i wasn t even with them) I went up to get a water and wouldn t be served because I was hanging out with them. Crazy

Cold shitty food

Me and my dad waited 10 minutes to get our food

The night staff service is really bad whenever i go for pickup the skip order they take too much time even order ready and i can see the order very clearly in front of me but they just wondering here and there but did not handed me and we can t talk because they closed the gate during night shift So it creates lots of problems and we have to take too long wait even order has ready Sometime we have to knock the gate many times but they don t look at us and they know it That s really inappropriate

$0.25 for a small paper bag. Remember when there was a dollar menu?

Food here is trash and usually wrong.

Over 20 min to receive order which was incorrect with missing items. Took several minutes to get it resolved (missing drinks not food). Overall 27 min from order to food. This is not my first negative experience with this location.

Great staff and courteous servers.

Bad drive thru service, we went to drive thru around 3:00 am and employees said we are closed for 30 minutes for now. We asked its showing drive thru is open for 24 hrs but they rudely replied we dont rly on google. We can serve after 30 minutes. Never trust them for night drive thru.

Slow service

Playplace is great and beautiful, delicious food and amazing atmosphere. Definitely coming back here

Mostly all the tables were dirty.

Exactly what one expects going to McDs

Drive thru, very pleasant staff, had to wait but it was worth it for a fresh cup of decaf coffee

Very McDonald s, food was hot and fresh!!

We went to McDonald s on Sunday, peak of business at the breakfast to lunch switch. It was insanity with the new play place open (which is not as good as the old one, half the size and only has one way up and down and it s very slippery so kids are getting hurt and smashing in to eachother the whole time) . But anyways this review is for an employee, not sure how his name is spelled but something like Sangreet. He was doing SUCH a great job at managing the craziness while keeping his cool and still managing to smile at people. That guy (and all the staff that day honestly) did such a good job and really tried their best!!!

Took 20 minutes to get our food, and was cold. We went to this location because it had a new play area and wanted to give our grandchildren a treat. The tables were dirty and had to ask to have them cleaned.

Drive through experience, I always get a McWrap and its crazy how expensive the food is getting

Slow service, no gloves on employees handling food ..food lackluster and not the same as it used to be

I LOVE mcdonalds

Ordered hash browns didnt get them. I should have looked better.

Tasted a French fry as I drove away cold. McCrispy was awful, the bottom bun was burnt so that is what the whole thing tasted like. Plus it too was cold.

I go for coffee, this coffee is pretty good. I dont much care for the food.

I have frequented this McDonalds since Oct 15th 2023.... Every single time Ive gone through the drive thru...my order has been messed up...I have contacted various managers ...nothing changes...my order is the same order everytime..and everytime...the order is incorrect!!!! Not impressed with this particular store what so ever..

jjkw

Good standard cheeseburger and fries. One of the few reliable standards. Price creep though.

The staff work very hard and it s a warm atmosphere inside. I never wait long for my order, and it s usually quite tasty. Wheelchair accessibility: They have automatic doors and removable chairs.

Instead of having a playground at McDonalds and put another dining room and bring back all the food from the 80s and the 90s

Why so stingy with the fries??? Theres like 10 in there.. Food

We went their today and we ordered Carmel cold brew but they forgot to add Carmel and when we complained at drive-thru they give us new one but it was so strong and syrup still missing.

Its everything youd wish from a McDonalds: Fast, costs a bit too much for what you get. Its bland, everything is thrown together without a care, and you leave the place feeling hungry.

When we order are food we dont get the extra toping on food or condiments from the kiosk we dont get what we ask for they dont wipe down table good. bad service when we go for dinner we want extra from condiments

I hate their new forced App ordering. I want to speak to a human not a machine!

I go for coffee there occasionally but how times have changed. Lots of homeless coming in there now. Not to do with the restaurant or homeless, but when their pants are half way down and thats what you see, and you get asked for money. The coffee thing if fine, and I feel for the homeless but sometimes I just want to have a coffee.

Its McDonalds.

Always excellent

So about 6 months ago I stopped entirely going to this business. Good food. Clean but the service is non existent and today after returning (McRib, what can I say. Needed one) I was reminded why Wendys is my go to and will continue to be. First of all, I ordered online with the app. No fault of the business but that app sucks. Got there about 15 min after ordering and it still wasnt in the system. So... Up to the window I go and present with my phone the order. No problem. They put it through. Awesome. Asked at the delivery window if I could pull to the side and wait while the order was processed. Absolutely, not a problem. Then the guy comes out with one sandwich. I had ordered 2. I said sorry but there should be 2 politely. He straight up says nope, you only ordered one. I said no, I ordered 2. The price was 13+ bucks. Thats 2. Nope he said, thats only one. Ugh. I show him the order on my phone that says 2 sandwiches. He still argues with me. I said bud, theyre 6 something each. He says no theyre 13 each. I literally had to open the menu on my phone and show him the price. He stares at it for about 5 seconds then says Ill go get the receipt and show you. Omg.... Fine I said. Why isnt the receipt in the bag in the first place. Whatever. Needless to say a couple minutes later another employee comes out with you got it, 2 sandwiches in a bag and full of apologies. I thanked her very much and on my way. Im sorry but if you dont even know the menu at the establishment you work at, you shouldnt be there. Stop telling me a simple McRib sandwich is over 13 bucks and most importantly, stop arguing with customers!!! Anyways, happily back to Wendys for the best burgers ever. JBCs. They cant be beat.

I wanna share my experience at mcdonalds cliffe i was so amaze not only in the food that they are giving to me but also in the service . Unfortunately i am not a fun of mcdonalds but i must say now i loving it . The service that giving to their customers are really amazing the warm hospitality and the delicious food . This experience are unforgettable to me.

I enjoy going there but sometimes the place has dirty tables

This is the original mcdons in town. Its never let me down , great spot for a fatty salty snacky

Idk what you truly expect from a McDonalds. People are nice and I guess thats the only real changing factor. My stomach never feels right after eating at this particular location

For it being a McDonalds... it was good... fast friendly service... order was accurate even with it being a larger one... manager was seen on the line assisting the employees.

Super bummed on this location right now, they serve you the smallest portions when ordering mc flurries, but it is a complete disgrace. As an added insult, they don t blend them properly either. Not sure how you get that wrong but it is possible I guess. Won t be going back for a while. The Anderton location crushes this one in every way.

A very nice and friendly clean family with very good cheerful dedicated staff and extremely dellicious food. The drive thru is open 24 hours a day and 7 days a week. I always enjoy the Quarter Pounder with Cheese combo or the Chicken McNuggets combo. It always is a nice positive experience and i will come back.

We ordered and paid for two meals, but only got 1 medium fries, like come on there wasnt even a lineup.

Whoever is making burgers right now deserves a kiss on the lips. Usually the burgers are deflated, sloppy, disproportional, have 1 pickle and maybe 2 onion pieces. BUT THIS BURGER omg the bun is fluffy, I got a whopping 3 pickles and omg i didn t even think McDonald s was capable of this

Great coffee, YUM!!! Seniors over 55 get a discount everyday on coffee. I like the decaf. I think it tastes much better than the regular coffee. Cheers

Usually people like dips with their nuggets. Getting SO OLD that you cant manage to put things in bags off a list.

Our ice cream machine is working Something this mcdonalds has never said in their existence. All I wanted was a nice midnight limited edition shammy but that is apparently way to much to ask for. Fries are nice and fresh.

Beat place to drink cofee

Really dirty. Looks like they haven t cleaned tables or floors in a month. Don t want to start on the play place. Service was good though

Classic McDonalds burgers

Were staying at a hotel in the area and ended up here because we walked in the wrong direction for Wendys. The filet of fish was slapped together with the fish and cheese sticking half out of the bun at opposite sides. The bun itself was cold and hard with very little tarter sauce. The floor in front of the pop machines was so sticky that my feet actually stuck to the floor as I walked past. The fries were nice and hot, and the strawberry milkshake was great.

They say they are 24Hrs but then say they DO NOT serve customers between 0300 and 0330 hrs in drive thru

User friendly application with tons of deals every week!

Friendly, clean, fast serving

Never clean, hard to find a clean table, gross

This was by far the dirtiest McDonalds I have ever been in. The childrens play area was disgusting. I can only imagine how dirty things that I couldnt really tell. Doors and window were filthy. It was so bad that I wouldnt let my grand children enter to play. That did not go over well with them as I had promised breakfast and play time.

Manager(s) have bad attitude . Had to ask for straw and napkins for my takeout order. THE MANAGER DIDNT KNOW HOW TO REPLACE MY MILLSHAKE LID. Never made it 5min walk home b4 the the lid blew off and the road got to drink it. Complained to another Manager and he said I have to come back. Yah right. Auto order machines dont have recite paper, and they dont care. Saw a lady and her 3/4 year old pee his pants because the staff wouldnt open the door to washrooms. I can go on.....

Closed in late evenings. Take out only?

Wasnt Expecting super high quality or Service but I was amazed how clean everything was. Staff was super friendly Parking: There is Bout 22 parking spaces Kid-friendliness: They have a play place for kids Wheelchair accessibility: Handy dart parking and No stairs

There are 4 McDonalds locations in the Comox Valley and this is my favorite.

Happy meal with no burger, no yogurt, no fries, no toy. EGG McMuffin with no eggs. Food

I stopped on my way from Campbell River to Nanaimo for a quick bite and to use the restroom. The staff was rude and dismissive, especially the guy who seemed to be the lead. If all the facilities at the site are not available to the public, do not sell food, period. Please hire staff that is courteous and professional, and not in an absolute hurry to shut down the place and rush home. It is a business in the hospitality sector, is it not? Perhaps I am mistaken. If shutting down on time is such a priority and a prerogative? Do not let customers in 15-20 minutes prior to closing time. Food was bought, and I chose not to argue, this review is the feedback.

A fast pace place

This location has a worker at the pay window in the drive through who requires a chair to sit on during his shift. The chair has been broken for at least 4 months, probably longer. Im sure you guys can afford to replace the chair!!

Good customer service love being serviced.

This is my favorite McDonalds on the entire island, the staff are always happy and friendly. They have never messed up my order once. I always use the app to order ahead and then pick up in the drive thru. If its busy I will just wait in my car out front, they bring it right out I like earning points for every dollar I spend. I moss the coupons and I wish they had better deals on the app like they used too. Fries are always hot and crispy from this location. The Mccrispy is hands down better than the Mcchicken. Lol IMO Parking: At least 20 spots and street parking, too. Kid-friendliness: Huge kids play zone inside! Wheelchair accessibility: All McDonalds have wheelchair access.

The service is great (late nights) especially for only having 1 maybe 2 people working at a time which is what It seems like. Its almost always the same guy and hes always nice and works well. My only problem here is the fact that they dont seem to get orders right very much for example tonight I ordered a bacon deluxe and they gave me a spicy mcrispy (no bacon either) and it was just disappointing.

Not a bad mcdicks

they gave me the wrong dipping sauce and made my iced coffee too creamy medium fries were also barely full. could ve got a small and i would ve had the same amount. wait time was too long for such a small order

July 8 Coffee frappe machines down for past 3 days grrrrrr they have no idea when its going to be up and running either And false advertising too Aug 4 hardly any fries in box 2 meals 27 bucks like wow

I m not 6 and shouldn t need to ask permission to use the bathroom.

Price, food selection and quality typical of franchise. Very nice play area for children, but surrounding area can be a bit sketchy at times.

It s a McDonalds. Like most others. But the play place is excellent at this location so parents rejoice. Food : 3/5

Worst McDonalds ever!!! Went through the drive thru and it wasnt busy. Simple order, 5 burgers, 2 fries and 3 McFlury, not very difficult. it must have been a hard order because they tell me to go to that side and I waited about ten minutes. Then the girl came out with my order gave me the bag and I asked where my fries were. She questioned weather or not I ordered them then rolled her eyes and walked away, the finally came back damn neither threw them at me and walks away with a lot of attitude and of course the fries were old and the McFlury were HALF FULL!!! Never going back!

Good soup

Fast and friendly

Fast and friendly

My husband and I very rarely eat at McDonalds, as we find it quite expensive. We went today as we received the McDonalds coupon book in the mail, and we havent been for quite a while. However, even with a coupon for our 2 can dine meal, it came to just under $18.00. We didnt have anything extra, so the total was with the coupon and applicable tax. The area where the employees were assembling the burgers was in plain sight. Watching them put together our burgers, I noticed that NOT one employee handling food was wearing gloves. I was shocked! and upset that in this day and age, especially having gone through Co-vid, you would think that food safety gloves are absolutely mandatory! I could see them handling every ingredient that went into our burger. The bun, then the meat patties, which the employee took out of the heating machine. He then placed the pattie on the bun and then touched it with his fingers ( I think to check the warmth of the patties) as he then picked up the patties and returned them to the heating compartment, He continued to assemble the remaining ingredients on the bun; lettuce, pickles and onions all with bare hands. Once the patties were given more heating time ( again tested with bare fingers for proper warmth ), the additional sauce and cheese were added to finish it off. I really wondered whether I shouldve complained then and there and walked away from my order, but I took it and hoped for the best. However, its been really bothering me that there was such a lack of food safety, as wearing gloves while handling food should be mandatory! Last but not least, the burgers were terrible, the meat patties tasted old, were dried out, the pickles and onions were barely there, and the Ketchup was about the size of a quarter. The cheese, for whatever reason, was a gooey smeared slice of something orange, as it was completely tasteless. Unfortunately, nothing tasted good , it was probably the worst burger Ive ever had. Itll be a long time before we go to McDonalds again, unless its for the fries, as they were really good.

Filthy dirty tables dirty washrooms dirty floors gross would never eat there again

Haven t been here in awhile because it s gotten so bad but grabbed some breakfast today and there was egg shells in my egg McMuffin. We ordered a bagel BELT and was given an egg McMuffin instead- didn t notice until we were already home. We paid for sauce packets (which is just ridiculous) and they didn t even put them it in the bag! Why charge people for sauce packets if your not even going to give them to me!?! Don t recommend. Edit: went to get a coffee with half a cream and one sugar and they dumped so much cream in it it s disgusting. Every time I get coffee from here they over load it with cream and I end up not drinking it.

I am personally unable to consume Manufactured food-like products...but the strawberry flavored product is tasty.

The crack head atmosphere was amazing. I tried to log on to do some work.. nope! blocked from my VPN. And no plug-ins for laptop. And the hashbrowns were undercooked.

Tends to be busy but its great for the kids

I dont want to blame the homeless for the atmosphere, but Im blaming the homeless for the atmosphere. Kid-friendliness: Dont bring kids here unless you want to teach them a lesson about homelessness. Wheelchair accessibility: Great wheelchair access and accommodation

Amazing customer service. Kid-friendliness: Excellent play place. Wheelchair accessibility: Easily accessible for everyone

We go for the icecream sundaes

Good place for Breakfast/ Lunch and they have amazing play place for kids. Recommended Kid-friendliness: Nice Play Place Wheelchair accessibility: Yes

Great eggwich, good coffee

Just what you would expect,from a well established restaurant.

Absolutely horrible drive through experience Wont be back if I can help it Food

Excellent fast and efficient service. Placed my order on the self serve machine and received it within 5 minutes. I had a bunch of side condiments added onto my order and more of than not, it gets missed by the staff, but not this time. Everything was there as it always should be, but hardly is. So definitely recommend this to anyone in the area looking for fast and efficient service.

Great place to grab a bite while the kids play in the play place

A cold egg McMuffin, where the cheese didn t melt, and a cuppa coffee produced with coffee grounds already spent. My coffee tasted like burnt tea with a bit of coffee in the bottom of the cup. Really disappointing.

Im Lovin it

Overall drinks are good, prices a little high. Drive thru was slow that day but is usually pretty good and people were friendly.

Went specifically for the indoor playground but didnt know it was closed until we ordered paid and sat down near the play place and seen the sign on the door. Maybe some sort of notice outside the building or on the door or at the till would have been nice.

Friendly service

Usually good service, would do wwll to remind the kids that work their that the customer is always right, even when they are not and they should learn to smile and be polite even when the PAYiNG customer is not.This is what YOU are being paid for, customer service.These people and their friends will return to spend more money.Your bosses will love you for it.

The place could of had more seating and more polite staff, and the price difference on a tea from my town is 20 cents more

There was this really nice guy named Marshall at the window! Best Employee at the establishment!

Adequate. But not a leading location. Staff are generally disinterested and simply going through the motions.

They work very hard! very good friendly service by supervisor/manager today at counter. He was delivering orders to people at their tables. Thought that was above and beyond good service. We ordered takeout at counter. Was ready in under 5 min. Our order was correct except wrong dip sauce given - otherwise would give 5 stars for accuracy speed and friendly service. Thanks McDonald s!

Went through the drive thru and they gave me the wrong sandwich so i had to turn around and go back into the restaurant and wait while they made the wrong one.

Asked for nuggets gave me a freaking sandwich

It s fun getting half an ice cream. What the heck.

HEALTH HAZARD DONT GO HERE, They are extremely dirty and rude here, the workers swear at customers and dont wash there hands, you will never get your food made properly and from other reviews and pictures ive seen they have no proper managment and sell RAW BURGERS and sell drinks out of a MOLDY machine. Dont go here for your own safety.

They are getting better again, but staff can be short woth you or cut you off in the middle of a sentence

Very disappointed no one answers the phone at this establishment!!

Best McDonald s experience. Hot food, friendly, efficient service and nothing was missed or out of stock.

Locked bathroom unfortunately due to the areas circumstances.

Eaten at this location many times and the only common denominator is they consistently serve the coldest hamburgers ever served at any Mcds

Its McDs you cant give this place 6 stars. There are worse places to eat. At least McDs still doesnt use frozen meat.

Kids area here

Clean, staffed, fun play centre for the kids

literally the worst customer service I have ever had. no exaggeration. On multiple occasions I have come here and spoken with rude staff. They gave my vegetarian friend meat once after we insisted no meat. I ALWAYS see one guy running around doing things and hustling. Hes great and deserves better than this garbage company could ever offer him. The rest or most of the staff here just seem miserable. For a location to be this awful the management must either not exist or abuse the staff. I would rather starve than return to this location.

My Crispy Chicken was way over cooked. Went for ketchup at the dispenser it was empty and when I hit the pump flies came out. Just nasty!

Seems like the people they hire are inexperienced, no service with a smile Messed up on our order like usual Yet cant expect much more from McDonalds

Kid-friendliness: Huge inside playplace. My daughter asks to go play almost every day Food

Ball pit closed and it s not even 630. Not ok

Good

As expected for a Quick Service Restaurant - no long waits, food and drink as expected.

My son is a big fan of the egg McMuffin with sausage and I like it as well. Im a fan of the fruit and fibre muffins....and my son likes them as well

Parking: Parking lot is tight quite small maybe a dozen spots Wheelchair accessibility: Only two wheelchair accessible parking spots Food : 4/5 |

The atmosphere of this McDonalds is definitely classier than one might expect. The service was great and the food, well its McDonalds after all.

Very busy location.

Nice spot to stop in for a late dinner pick-up or coffee pick-up, especially on a cold evening. We use their curbside service mostly, which makes it convenient not having to get out of the car and get chilled or to yell my order across to the order taker. They seem to always be friendly delivering the food, they must enjoy stepping away from the chaos behind the counter. Overall I am pleased with the ease and simplicity of this service and will keep using it.

This place is always super fast. I have had alot of issues with drinks bring made wrong or orders being half a**, but all in all if your looking for good toxic sludge downtown, this is the place.

The place itself was acceptable, if it werent for the literally 0 vegetarian main meals. There was only one vegetarian option, which was the salad. Overall, I recommend McDonalds to take a good look at the world and see the demand in more diverse foods. Most locations to get it, I guess this one in particular just does not care. Vegetarian options: There are no vegetarian options to speak of! Did not end up eating here. A&W has vegetarian options in every location (and so should McDonalds!). Dietary restrictions: No options for dietary restrictions, poor choices. Parking: Plenty of parking, especially for the amount of seating inside.