Wendy's in Courtenay

We ordered Chili, and when we got home, we discovered that it was heavily watered down slop, no crackers & no spoon. Compared to the Port Coquitlam Wendys chili which is thick with a hint of spice & crackers and a spoon. Whats going on? We wont be back to the Courtnay Wendys.

Every thing good

Horrible service, good food

Disgusting over priced trash. Kitchen is nasty. They were using their coffee machine to prop open their broken drive thru window. Would not recommend and will not be going back

Nice lady

Usually quick and proper orders! Always ask for a free smile when they ask if thats all!

Very good staff. thanks Gurjit Kaur

Not liking the other bad reviews I am reading... They can do better. Food is ok. Hopefully they start getting some 4-5 star reviews. Some staff do a better job than others in my experience.

They didn t have chilli for my chilli cheese fries

The fries tasted andsmelt like like they were fried in rancid oil! Thru them out right away

Good experience

Terrible service put in 2 orders back to back. Got one order took for ever then they helped 3 food service people befor getting my second order.

I see a lot of one stars. Where would I begin. The rude manner in which I was not greeted perhaps. Can a general regional / manager for Wendys incorporated please contact me? Thanks!

I really like the food best service

$25 for two drinks and two burgers. I can no longer afford the atrocious prices so I will not be going back.

Person at front was so friendly and attended me with a nice smile

Quick stop for a coffee and a visit with some friends. The seating here is better than the coffee place across the parking lot.

Thought I should let you know that the food I purchased yesterday evening (Monday, June 3, 2024) was contaminated. I am really ill, and incredibly unimpressed. Not okay, Wendys.

The food is good, but the service is the worst. They take forever to serve your food.

Best tasting fast food.

Missed one fries in my order

The lady working the window was making food with no gloves, came over to the window and was touching the screen/cash register, playing with her hair then went back over to making food with no gloves, didn t wash her hand in plain view of us at the window. Gross.

Fantastic Wheelchair accessibility: Excellent Food : 5/5 |

this happened tonight and the crew gave me a cold bun on my burger. Very dissappoint on the service

Had a hard time ordering my food due to miscommunication issues.

What happened to this place. Went for a quick breakfast. Coffee came with curdled cream. Lady behind the counter didnt think it was a big deal. Took almost 15 minutes to get food. Sticky floors and tables . Sad . I wont be going back.

This location is so slow and cant follow directions.

Such slow service. Waited 15 minutes for 2 Jr Bacon cheeseburgers. Lots of staff just standing around chatting.

There was no one at the front we had to yell excuse me. Still bathrooms locked and still no help food was fine but bad customer service.

Never again!! Cold food messed up order with main dish missing!!!!

Drive thru is usually pretty quick. Food is good. Dining in is a very lonely experience... The atmosphere is dull and theres rarely anyone else dining in. Just order at the window and drive home.

Everytime we get breakfast they ALWAYS seem to make us wait and then the order is wrong even after telling them three times what we ordered . Not impressed at all

Food was gross , I had to repeat myself three times and she still got my order wrong . Customer service , there is NONE I watched the girl argue with a customer. The customer was in the right 100% . Wont go back to that location .

Burgers are smaller. As were the coffee cups and frlsties. Prices are up. What else is new.

Best burgers in town

Slow service. 25 minutes to make a jbc and poutine

I clearly asked for a certain item, not sure if the counter person was just new or did not listen. When my order came and it was not what I asked for the back up staff was not gracious or helpful. Instead of swapping out the fries for the item I wanted she reprinted my receipt to prove she had plated my order. In no way could she except her personal typed it in wrong. The food was sad the burger had no flavor and the pop machine was out of at least half the options. It was sticky and the nozzle for lemon aid shot out to the left making a mess down the side of my cup. Very disappointed, will not go back and suggest no one else should risk it.

I got stale buns from this terrible restaurant I dont expect much from a fast food restaurant but this location has lowered the bar

I had an amazing burger at this Wendys I do recommend coming here. 10/10

Very clean and spotless store. The staff was excellent and the food although predictable was very good. Had a salad , was fresh and the fries and Dave s single my husband had was fresh and the fries were nice and hot.

Dont live in the area, but we come to this location about 4 times a year and there are always issues, Language is one, and constantly mixing up or not getting the order right, or incomplete.

Never opened at 6:30am, even if you see one employee inside no one will answer you. So do yourself and favor and plan to have breakfast possibly at around 7:30am to 8:00am.

Ordered combos and got fries instead of poutine so went thru again to tell them and they basically said to eff off and pay again.

Great service!

What a shame to see what this Wendys has become , rude staff and awful food now. Soggy toppings on burger , old stay fries, forgetting to give your beverages. Absolutely will never return here !

Hard to understand staff through bad speaker. Food is good. Service is OK. Staff could be friendlier.

Very dirty. Floors are always sticky. Ordered a salad and they didnt tell me they were out of forks. So there you are with salad and you cant even eat it. I also couldnt find spoons.

Still going through growing pains, but its fast food - dont expect too much

No food ready

Its fast food

As a senior, I get the Junior Double Cheeseburger with extra condiment and easy on the mayo. Tastes great

This Location has been watched for the last 8 months & multiple people have been given food that s not fully cooked multiple times by the same evening shift restaurant employee s. It s really a shame because the lunch time employee s go out of their way to make their customers happy. With the amount of food poisoning from the evening staff this place needs to be shut down & re-evaluated. It s really a shame to say this as the lunch hour shift is amazing. I hope all who enjoy Wendy s have a better experience than the team running this experiment. Unfortunately our team that has conducted this experiment refuses to continue this experiment due to an extremely high percentage of food poisoning from the evening shift. As an organization we know who is to blame but we hope that corporate steps in before us. If we have to release footage to prove this is a real concern we will. We have lab tests confirming salmonella from half cooked chicken as well as hamburger disease from uncooked beef. If you have had any type of illness after eating from this restaurant please leave a response and we will give you an email to contact us. This will help our research on this location.

Everything was good. I just wish they hadnt changed the chili recipe. Very helpful, friendly staff.

Sat inside and got our food fast and professional. Workers working hard cleaning up. Was nice sitting here.

Little slow but decent location

Gotta love them frostys

Quality of food was as good as Ive had at any Wendys, service was quick and polite.

Really like Wendys The only thing is its really expensive than the other restaurants. Food

Good,,,cause I was hangry

Food is always good at this Wendys. The salads are so good for a fast food place. Service is consistent and friendly. When eating in a lot of the tables are usually dirty, but theres always a couple of clean ones. The rest of the dining area is clean, though.

Terrible service 6:30PM - 7:15PM Sat 29. We waited 45 mins at till no one took our order. Atleast 20 people walked out of the reasturant out of frustration. Mutilpul people from drive through came in with incorrect orders. Tons of staff in restaurants. Self service drink machine was also out of service.Will never be back to this location. We finally left went to mcdonalds had our food in five mins.

They forgot paet of my order. When I went back I asked for fresh nuggets. They argued with. Terrible customer service.

My visit was ok

The store was not as clean as it should have been. Tables were not wiped. Mens bathroom was dirty.

The communication is terrible. My order was 2 jbcs and 2 spicy chicken wraps and they still messed it up. If they wouldnt be in such a rush and cut me off while Im speaking everyrhing would go smooth.

If go to the drive through.Check your order before leaving the window. There was a missing item in my order I phoned them immediately once I got home. It wasn t easy to refund my money and it was cash . Food : 2/5

the worst place in the valley to get food from.

The girl at the counter was lovely the fries were cold

It was good enjoyed my meal

Dont order on skip they will get your order wrong and ir forget things Not once getting correct order definitely wont order from them , skip drivers are useless dont actually check what they are getting or if have everything Food cold or soggy, restaurant always looks dirty , register staff unfriendly and nor caring to listen If I could give negative stars I would will not return as customer

I ve been 3 different times to try & get a baked potato, and 3 times they have been out (different times & different days). At 5:30pm there hasn t been a dinner rush yet.

I go there strictly for the BACONATOR yummy when you are MAD hungry

Horrible customer service, nothing in stock, over charged us. Just horrible on multiple occasions

Awesome food and service

NEVER open in the evenings like stated on the website. Suppose to be open till midnight Friday and saturday but they just make their own hours and close at 1130-1145. Then they lie to your face when you ask what time they are opened till when you pull up to the takeout window. Not Impressed at all

Dinning Room left unattended. Bun was cold. Cashier was polite but had no knowledge of what condiments went on the burger. Didnt volunteer to find out when asked of certain ingredients. Washroom needed attention. There was 4 customers at 4ish.

Tried give us old chicken in our chicken classic. Not very polite

Best chicken apple salad

Quick, fast and always fresh!! Love the friendly staff and the burgers.

Daves burger was not hot.

Daves classic single with fries and a frosty

I like wendys

Amin took our order and she was extremely efficient and very nice and friendly. The food was hot, fresh and ready quickly. Thank you Amin!!

This is what they gave me when I ordered a large Vanilla Frosty-chinno. Not only is it literally half empty but they put the smallest amount of the frosty part possible so that it is undrinkable. This maybe costs them 10 cents to make and it costs $4 for an undrinkable bitter drink. I know what its supposed to taste like, its supposed to have more frosty.

Todays double cheeseburgers and fries were awesome! the kids meals (nuggets and Jr. cheeseburger) were also excellent! Everything tasted better than we ve had in long time!!

Quick nice meal, great ambience. Staff is polite and friendly. Loved the chicken burger.

Pulled into drive thru on Sunday evening, pulled up to order, I misread the paper sign on the take out board, it said, no credit or debit at the take out window. Sat in lie for 10 minutes for them to start my order, then proceed to tell me they can not process m payment. I drove out in a huff, but I really wanted a Taco Salad. I went into the store. Saw the young boy behind the counter skip three people standing there to order so he could punch in two different skip the dishes or door dash orders. Then once he took the orders he disappeared behind the wall. I stood there 10 minutes to finally catch his eye and ask I could order please. He said sorry, I cant help you right now, we are really busy and need to finish this other orders before I can take yours. Sorry Wendys, I will not be back, not even for your delicious Frostys!!!

Decent service. In and out when my salad.

they dont give u enough time to look at menu nor complete your order

Check your order before you leave we were missing items and the burgers were cold.we were not impressed with it over all.

Food is sloppy and thrown together. Fries look like they have not been cleaned the fryer in ages, makes me worried what the kitchen looks like. It s a skip for me next time.

Very good

Ordered double baconator at the drive thru... got a single with a patty from a hamburger!! No receipt to even go back. Paid over $30 for 2 combos worth about $15. About 8 people working, it wasnt even busy! No straws, no napkins!! This place rips me off every time. NEVER GOING BACK!

Wendys Courtenay gets one star, because they are the only restaurant in the entire Comox Valley that makes Skip drivers wait in a 1/2 hour long drive-through lineup and then doesnt have the order ready when they get to the window. Pathetic. Why is this the only restaurant in the entire Comox Valley that cant figure out how to do a skip order properly??

When Deez...... Hehehh.....

Put some gloves on before you handle peoples food. Especially this time in our lifes. Half the staff do, half dont yet they are all handling my food. Unexcceptable.

Its a Wendys, good food usually no matter what and the employees are always helpful and nice

Super good food and service

Well hello fellow burger enthusiasts! Welcome to Wendys Courtenay, where you will be greeted with super happy and friendly staff! The may not have ketchup, but they do have smiles!! Napkins? No need, just dont spill your food! Easy eh? Value for money? Absolutely!! High end dining??? What do you expect for $50 bucks for a family of four? Good job on the plastic reduction guys! Well, except for the spoons, forks, cups.... But thanks for the paper straws! Love em, nice and mushy too!! Will I come back?? Probably..... Always fun for a science experiment....

Waited 20 minutes in the drive thru for rude customer service. This is not the first time. Will not be back.

Just got a baconator and they forgot the bacon!!! After i already had to correct them in forgetting a kids meal.

Located in courtenay bc. Poor service, out of drinks, wraps barely had anything in them, woman s bathroom was grossly dirty and unkempt. Had a singular new worker with no helper and tremendously long line ups.

Worth the wait.

Garbage food

Waited in line for over 10 mins. to order a chocolate frosty; they didnt have chocolate so got vanilla instead. Had one small spoonful of it, it was disgusting, tasted like chemicals or something had been dumped in it. It was late at night and dont live in Courtenay so I put it in the freezer to take back the following morning. Had to explain what happened three times and would not refund me my money or even taste it themselves. Will never ever go back not only did they give me something that couldnt be eaten but they wasted my time, money and gas. NOT IMPRESSED

Very good

Because I was smoking in my vehicle, the manager verbally indicated to me in a rough voice and really upset at me for pulling up to the take out window while smoking my cigarette. Then indicated that service to me would be refusal to serve. The salad is great.

Slow drive thru but food was hot and correct new girl at the window was doing good.

Front counter girl awfully confused, called for manager 3 times and finally had to go get him. Meal was nothing to write home about.

Just really slow for in-person pickup. Youll get there and wait for anyone to even serve you, sometimes for minutes. They are busy taking drive through orders, but the counter people are second class citizens, apparently.

Great taco salad

Whoever was working the window at 730pm october 5th needs a raise. The customer service was the best ive ever had at any wendys location. I will be returning and i will eat my chicken nuggets with the biggest smile on my face

I was surprised for the lack of menu items. Felt like there ware only 2 types of burger available, nothing like on Wendis website where there is multiple burger options. Also the drink despenser didnt have many drinks just a few. This felt like some trail or fake Wendys location. Burgers also didnt tase as good as in other Wendy locations. Parking: Parking was ok, lots of parking spaces.

I don t usually complain over the restaurants or fast food but I had to this time. We got coupons from Wendy s so on the way to nanaimo we thought we could get some easy breakfast so we went to Wendy s to try, it was my first time around 10ish. The girl in the front was not only wearing DIRTY jacket but also put our food in a DIRTY tray before handling it to us and fries were all over the tray which she would help putting it back with her barehands no no no and we d waited for over half an hour with only one customer ahead of us!!!! this is not right I wonder if there are any food inspectors came to do the jobs at all? Not sure if that girl is homeless or not but if she is then it s manager s job to make sure she has clean clothes before coming to work and serve people food with her hands. Dead serious!

Mens bathroom was out of order, the floor was extremely slippery in front of womans bathroom. I ordered the bacon cheese baked potato and the bacon was in strips (not cut or cubed) so portioning was off. Also ordered the bacon deluxe which is supposed to have three strips of bacon but I got one full and 2 half pieces. A bit disappointing

Reasonable food and reasonable prices. Nothing extra but mostly clean and service was not slow

I miss the southern guy that worked here for a while, he was super easy to understand and extremely friendly. Made my mornings.

The employees here literally do not care. Yeah I get it theyre making minimum wage to flip burgers buy holy cow.

Drive thru took a while

I find Wendys the ONLY fast food place that gets it right every time. Want no pickles say no pickles and boom u dont get any, they get the whole order right the first time, no missing items, thanks Wendys keep up the good work

Good fast food fair price

slow customer service, fries are cold, waited to long for the order as they run out of bun, drinks lids container are empty and no one bothers to refill it. Short of staff to accomodate customers in the dining area and drive in.

So slow

Prompt, fresh good fast food burger

Lit

Management straight up lied to my face and said they dont have mayonnaise. I dont mind paying extra for it, but they just said they dont have any and turned her back on me. How did you make my Baconator if you didnt have mayonnaise?

Ok at best. Long wait and poor quality food.

Staff is always slow, always on break while the main lobby is a mess. Nowhere to sit. When they clean they lazily spray visible messes and fail to wipe it all up. Forget orders, fail to prep for the rush and never have utensils i.e. lids and straws in adequate supply. Only get 2 stars because Wendys burgers are good.

They totally forgot about order before the dinner rush came. Its a common occurrence at this location.

Must have gotten Lucky. Burger was hot and fries were fresh.

Chaos. Understaffed. Dirty. Forget items from order. Yummy though.

Andy service great food. The staff at this location are amazing.

I get my burgers lettuce wrapped, and I was pleasantly surprised at how well they lettuce wrap burgers here. The Asiago Chicken burger is my favorite. Maybe avoid the lemonade, as it sits in big jugs all day at room temp. The service is always friendly!

Cheap, but slow service

As expected, no surprises, friendly service, reliable food.

See slow andi was a

Was good.

Awesome burgers

Always good but slow in getting drive thru

Its Wendys.

I like the chili n poutine.i mix them somtimes.yumi.

Good deals

Clean and quick.

Share the details of my experience well through no direct fault of me or my dining guest more due to unreliable staffing in a crowded restaurant our food was soaked in what was not a well-prepared drink and then they would not honor our order and replaced the food that was so to do the conditions they provided if you love Wendys you still need to tell these people to do better

Fresh is best. Wendy s is fresh just ask for your chicken made to order. Trust me It s best

Its alright but they make a lot of mistakes.

Useless white kid running the counter,need not say more than that

Wish spicey chicken was more consistent with regards too heat

They just dont care!

Took forever. Almost fell asleep waiting in line for 15 minuets and only 2 people were in front of me. I left cause I would have missed Christmas if I stayed and waited any longer