Fatburger Courtenay in Courtenay

The food is good but service leaves something to be desired. No one in charge and under trained staff. Literally watch staff and management walk around doing nothing no cleanup or food service.

When I order $80.00 worth of food I expect to get that. I ordered a double burger. Only got single. Another burger asked for no sauce because my son has an allergy. They couldn t get that right either. Their solution is a $5.00 credit. Here is an idea. Just give me what I pay for. Chose to give another chance. Once again can t give a proper order. I asked for a plain burger because I can t stand the taste of mustard. When the burger came it was quite obvious they accidentally put on mustard so they scraped it off and sent out the burger. One bite proved that. Burger went into the garbage I went elsewhere. Before head office asks. Courtenay BC. ABOUT 5pm. July 1, 2024. Goodbye for good fatburger. Dietary restrictions: Goodbye. Won t be back.

Door Dashed, they gave us the wrong burger, when I called he could not explain why they gave me the wrong burger, nothing was done to make it right. I do not recommend this location.

Service was alright. Staff was friendly. The fries were not hot and the burger was alright. I have defenitely had better tasting food and I was starving when I ate it. I would go back but it would not be on the top of my list. Not amazing but defenitely not a bad meal.

Took us ten minutes to order because there was a lack of communication with the counter associate. I was looking at my watch. He had us repeat our order numerous times because he kept getting confused on what we wanted. Couldnt quite seem to get it right. Ended up getting our order incorrect. Didnt offer to fix or anything. Frustrating to spend a lot of time and money and still get our order wrong. Food was tasty though

I ordered 4 burgers and went over the order with them very carefully. They made 3 of the 4 burgers completely wrong. I then went back to get the correct order and received 1 of the 3 incorrect. The customer service was non-existent and I was met with zero apologies. I truly hope that they improve from this.

Opening Hours said today (25. December 2023) open until 7 pm doors were closed and staff said ohh we closed earlier what!? Internet said until 7 pm AND the paper on the door said until 7 pm .

Merry Christmas Fatburger Team, my Girlfriend and i we are really big fans of your wings! So we decided on the 25. December to have your wings. The sign on your door said your open till 7 pm this day. We arrived at 6 pm unfortunately the guy who already cleaned the floor said we are only open till six. I showed him the sign on his door and he only said oh i didn t knew that . If you are not open till 7 pm don t write it on your door.

Usually a decent burger with good service. This might be the last time I eat here though. My buddy and I both had a good portion of our burgers before noticing mold spots. I brought it up to the staff and they offered to make me another one. What s the point if I ate my fries and a over half of the burger before noticing the mold. They didn t seem to care. Money isn t the issue by any means it s customer service and the apathy of sub standard food.

Missing food items... Again. Ill hit up Popeyes next time

Delicious burger, like, very friggin good. Average fries. Only complaint is I wished the menu in the restaurant was easier to navigate and more simple on the eyes and brain cuz I didnt see they had a curly fry option before I placed my order. Will be going back. Often

Could use a bell at front counter so that when they are working in the back they know your ready to order. No onion rings for my ultimate BBQ burger or to have as a side. Shakes were excellent and the staff was friendly. The restaurant was also very clean. Enjoyable experience over all.

Burgers were great! But the onion rings were the worst Ive ever had from a restaurant! Could only eat one when we got home with the take-out! Disgusting and ended up throwing them in the trash! My advice is they should probably taste their product!!

I tried out fatburger and was very disappointed when it comes to hamburgers this is not the place to go if you want one. This place joins White Spot for a terrible hamburger. Definitely the flaour town train wont be stopping here. I am certain that I wont be back.

Burgers are awesome. Hardy, meaty, full of toppings. The staff is friendly. Fair price for kids meal, portions are decent size.. It replaced our old regular dinner spot Triple Os. Gluten free options are nice if you need that.

Seems a bit weird that the cashier is also the cook, but the food is fine. Atmosphere is very dry and unappealing.

We went to fatburger today for the first time and the food was hot, fresh and delicious. The two men who served us were very amazing and polite. The service can be improve by reducing wait times other than that it was a great experience

This was the most expensive fast food Ive encountered. I want to put this in perspective. $30 for a takeout burger, sweet potato fries and milkshake is TWICE the amount charged by 2 nearby competitors. The burger was ok, but not particularly memorable. A canned mushroom is still a canned mushroom. Processed cheese is processed cheese. The dip for the yam fries seemed to be loaded with both sugar and some kind of gritty chipotle seasoning that was off-putting. The milkshake was lovely, and made with actual ice cream. This is something they are doing well. The server at the counter was pleasant, too. However...the option to leave a significant % gratuity completing payment using the debit terminal surprised me as much as the Fat Tip and Skinny tip jar on the counter. Maybe personable service would be worth more if I dined in, but Im questioning the value. It was an average burger, not a striploin. For $30, Ill go find a steak next time.

I only discovered Fatburger last month in Campbell River and, so far, its been pretty consistently a top notch hamburger. This location is called Express so its small and cramped with uncomfortable seating but both the service and food lived up to my previous experiences. The burger was cooked to order, juicy AF, and well-seasoned, topped with the perfect amount of melted cheese, fresh crunchy lettuce, sweet tomato, and delicious pickles. All in all its one of the best burgers on the market.

Just AMAZING! Supreme options, delicious sides, burgers are juicy and DELICIOUS!!! my absolute favorite place to dine

Had the 1/4 lb cheese burger today it was delicious fresh and hot service was great as well

Our team (Veyron Properties Group), has been working hard in Courtenay to get our new apartment building (Montage), opened and our tenants moved in. The owner of Fatburger/Ricky s in Courtenay not only fed our team a great lunch two days in a row, but the second day he provided it at no charge. He and his staff were amazing!

So much gristle and hard parts, I spat out something every bite. Smell and Taste were great but just not enjoyable when you know there is so much junk in the ground beef. Charge me more but give me a quality beef option.

First time here. Up from Nanaimo. What a great burger and price was really good. Wish Nanaimo had a Gat Burger. Also Mikes customer service was fantastic, what a rare find it is to have a young employee with customer service skills these days. Keep up the good work!

Cant be bothered to update their business hours, so theyve wasted my time driving down here and earned a fresh 1 star review.

I came here to eat lunch with some people and the service was amazing and when we got our food it was so warm I saw a little bit of steam come out after the first bite, it was so juicy as well. It was so good it was the size of a burger king burger but it was better quality and not full of fake meats, I got the Canadian bacon burger with some onion rings, though they were kinda greasy but thats ok. I would recommend but dont order cause its better to eat inside the restaurant cause you would get a warm food and you dont want a soggy burger. 10/10!!

I love fat burger. We dont have one where we live so we have to travel over an hour to the closest one. Of all the fat burgers I have been to, this one had the ultimate best experience and customer service ever.

Bad attitude

Ordered wings that was supposed to come with carrots and celery and it did not, not a big deal but if they advise it comes with it I expect it to be there, also the wings were poorly sauced almost all of them had barely anything on them. CHECK YOUR ORDER IN STORE BEFORE YOU LEAVE

They sent us the wrong food and my wife couldnt eat it due to dietary restrictions, which was specified in the order, then refused to deliver the correct food or refund us. This is not the first time this has happened with this business, but it will be the last time. Congrats, youve lost our business.

Did a skip the dishes order for our first fatburger. It was the best burgers we have ever had. We will be enjoying your food in the future......

Its refreshing to have such a tasty Burger thats fasthats fast food technically

Food was good, taco fries were tasty, seating area was only 2 tables.

Went there 3 times, I guess 3 times the charm, Ive gave the place a good chance, but every order had something wrong with it. The one think common to all orders the food was cold or lets just say barely warm. Today no different, took 30 minutes to cook a burger by the time they served I got cold fries (not barely warm... cold!) and a flat coke. The meat tasted good though but just barely warm. Oh well... goodby Fat Burgers, you need to get your s*** together. Sadly, Ill go to McDonalds instead next time.

Employees always friendly. already looking forward to going into there

Horrible customer service Waited 30 min for 2 burgers and a kids meal. Looking around it wasn t that busy and had plenty of staff. They forgot a burger and it was like pulling teeth to get them to understand. Staff doesn t have two brain cells to rub together for warmth.

On two different occasions we were over charged and we caught the 5$ difference. The third time we arrived home and part of our order was missing. Terrible customer service

The burger was great. But the price for what it is is too much. I would have been much happier if I received what I order. I order a bacon burger with no tomatoes and add mushrooms ( whitch cost extra) and I got tomatoes and no mushrooms. I wont be visiting this place again

Friendly informative staff. This time I had a bit of a wait, but that is only due to their amazing food and everyone wanting some!

My name is Clayton I have now travelled from Campbell River to Courtney multiple times now to specifically eat at this restaurant. Fatburger Courtenay is an excellent burger joint. I strongly recommend that everybody tries eating at this place. The staff behind the counter are also very helpful I give the food and staff a five out of five gold star review. I cannot wait until the Campbell River location opens up.

Good

I really love the burgers here and the fries and the killer milkshakes.

Fat burger makes some of the best fast food burgers in town! I highly recommend their Spicy Chicken burger or the California burger!

Very impressed with the young man serving us today. Very personable and the food was great.

Good tasting food, and the staff are good at following up to make sure everything is good

Smallest fatburger ever but.. the food was awesome, didnt take a photo but it was great, manager and the team were cool they were saying the orders back and forth. It was actually funny at times like almost singing it back and forth was funny thing that was going on in the background.. I left full and on a positive vibe will definitely return.my gf and a buddy of mine also enjoyed their meals.

The burgers are great but the service in the past has not always been good. Now I give it a 5 star review because during a time when customer service seems to be lacking Fat Burgers has an employee Neevay, (I hope I spelled it correctly) who goes above and beyond to make sure your experience is enjoyable.

Was awesome and quick, great food and excellent service

Great service and perfect burgers . Only place to get burger for me now .

Awesome service, great food as always!!

Amazing staff, so polite and happy to switch up our order for a variety of wings , which my son said were awesome! The California veggie burger was huge, fresh, and cooked to perfection. Family take out nights are rare and we will definetly being going back on our next one.

Burgers are good, not too greasy and fresh and hot.

We had planned to go to Rickis and it was closed at 7pm but right beside was FAT BURGER. we got to dine in and the staff are always so friendly, polite and generous. I never regret going there. Love the milkshakes and lettuce burgers make for healthy choices. Thanks to those who work at fat burger your awesome.

The food was really good and the service was great. I thought it was a little overpriced though.

Food was good, service was outstanding. The fella who is at the front counter was on point!!!!

Real good stuff here and filling too! Will be a regular visitor to this place from now on!!

Great food and great service!

Great deals with Getintheloop app. Great taste made with never frozen meat. Delicious hand made milkshakes from milk and ice cream!

Always amazing service and, of course, the best food

Order I received was wrong, returned and they corrected my order....still a pain, this isnt rocket science its burgers. I get a discount at FB too and Im pretty sure they didnt enter it into my order, the food is expensive as is. Pretty disappointed....lots of gas going back and forth and I paid too much.

Ready very quickly today - under 10mns. Counter employee was super friendly, and very social with myself and my kids!

There a reason they call it fat burgers,cause you cant stop at one

As always! Great food and prompt service!!

Top notch burgers and fantastic service! The only place we get burgers in Courtenay!

Fatburger contacted me after the issue I had and made it right. Will still go back, everyone has a bad day once in a while.

OMG!!! Fast, Friendly, amazing service. These gals and guys rock!!! So amazing burgers. Love it. Our family will be back. P.S. The original fries are amazing. Cheers RED JACKET ROB

Not cheap, but very yummy.

Full disclosure, we ate the vegan options, cant comment on the regular burgers. We were unimpressed with the burgers, it wasnt bad, it just wasnt very exceptional and wed rather make better burgers at home. The fries also were very average. For the price I just expected it to be better than I could make at home and I didnt get that, maybe their non-vegan options are on a different level. Honestly, Ive never been an impossible burger fan and prefer Beyond burgers, also not a fan of the fatburger multigrain bun I had. It was a shame they didnt have a vegan cheese option and the fried pickles contain milk. If youre looking for a quick vegan burger in the valley Id recommend going to A&W instead or checking out the Munch Room food truck if its open.

Burgers were awesome! Big and a little messy but super delicious... prices a little higher than expected!

Great food and reasonable prices.

Really expensive really disappointed. Great service....the food is garbage.. and Im not sure the chicken is actually chicken. If you havent tried it youll know when you do

Its a bit of waiting for the food but its good. Looks like their chicken strips are the best value.

Order was missing fries (we didnt know), but the one gentleman ran out to our car with them before we left. Greatly appreciated!

Great food and even better service the person who helped was awesome and very positive

Banana shake Servings are generous. Friendly and helpful staff.

If you are looking for a greasy hamburger - look no further - you found the right place

Really awesome staff! Would recommend to anyone in the mood for a quick burger

Burger was dry and tasteless,bun was stale fist give this place a pass on by

Fantastic burger great fries service was wonderful would definitely go again

Phenomenal burgers and friendly service

Great customer service and great food. Its exciting to have a Fatburger in Courtenay.

Burger was good, but very very expensive for what it is . Onion rings were cold ..frys were okay . Long wait , expensive food ..mediocre overall.

Ordered Original Fatburger was a cold and below average Burger. DQ burger is twice as good and half the price.

Mine and my daughters burgers were so dry they crumbled apart, and they were missing toppings. Over priced for what you receive. I wont be going back. I would honestly rather eat McDonalds.

My burger was great. Will definitely be back.

Just as great as any other Fatburger. Quality stuff!

maybe if yiur wings werent over 1$ a piece Id think about buying them.

I never checked my bag before leaving and they forgot to add my fries to my meal. I only got my burger, it was a good burger but they forgot half my food.

Not in recent memory has taking a chance on a new restaurant backfired so much. My initial impressions when seeing the restaurant werent great. There were 8 people packed around the doorway, not one wearing a mask. The two cashiers working had masks, but they were pulled down to their chins, and even went the extra mile in leaning around the plexiglass barrier to speak to customers! The young man who helped us couldnt find my order at first, until I provided the number. I do my due diligence and check the contents. Both burgers, curly fries, but only one kids meal when I had ordered two. Luckily, I caught it before leaving, and they made another. Upon getting home, as other reviewers have pointed out, the fries werent even warm, and it wasnt even a 15 minute drive home. Of course, despite requesting no tomato on my wifes burger, it made its way in anyway. But what really prompted me to call SkiptheDishes and get a refund was a spot of mould on my wifes brioche bun. Any of these issues separately could be disregarded, but this many errors goes to show that the Courtenay Fatburger has not yet gotten past the growing pains of opening, and it could take a long time for it to.

Delicious! Bit expensive but delicious none the less

To be bluntly honest with you, this establishment is ridiculously overpriced for the quality of food. Burger buns were soggy and my burger was cold. The nacho fries were sub-par, not warm. The wings are not any better than what you would get at a place like Dominoes. Flavors were bland and it didnt seem like we got the right sauce. I heard a lot of raves about this place but Im not seeing the hype.

Great burgers beat my wife and I had in town staff were pleasant and patient even though they were busy but the short wait was well worth it. we will be back for sure our new go to place

The most amazing #milkshakes in the #ComoxValley I ordered a skinny shake and had to go back in for a medium, it was so amazing! Not too rich or sweet, thick and addicting! The lemon pepper boneless wings are incredible. And, I also ordered the Hawaiian Cheeseburger, it is big and absolutely delicious.

My wife and I just had the California burger and the double king and we both really liked our choices. I ll be going back there for sure.

I loved it. Had the BBQ bacon burger and it was really tasty. It has onion rings in the burger, who isnt going to love that??? I also had the lumberjack poutine. It was tasty, however I feel the fries could have been cooked a little more, they were a little soggy (although its a poutine so I am kind of expecting that). I had a java mocha milkshake and it was really good as well. Not too heavy but not too watery either. Overall, its a better Triple Os, although you are paying a little bit more for that better quality.

The hype for Fatburger is overrated. Service was subdued, unorganized and confused. The restaurant itself is cramped with two tables, counter and multiple people crammed in a small corner. Im sure this goes against the COVID rules. Overflow they say sit in Rickys. Yet the manager of Rickys is crusty and yells at Fatburger staff for doing it. The burger itself was okay. Funny thing the burgers in Rickys are the same as Fatburger with different names and steep on the pricing. Would I recommend it...no.

My original review is below. After my complaint, I was contacted by Fatburger, and they sent me vouchers for another meal. I tried today, and it was delicious. Burger was hot and fresh, and onion rings were hot and crispy. Not too salty either, which is nice. Chocolate shake was also very yummy. Good job standing up for your product and making things right, Fatburger!!! Ordered on line, with a pick up time of 1:30pm. Got into the store at 1:29, got my food. It was ice cold. Obviously made well ahead of time and sat in a bag for half an hour until I came to get it. So glad I gave them a tip ahead of time, too. I should have asked for it back. No further visits planned.

Fatburger in Courtenay is great. I have gone many times and every time has been awesome. Ryan an employee at fatburger Courtenay is amazing, 10/10 service! The strawberry milkshakes are fantastic.

Just tried this new restaurant in the valley, had the bacon cheddar burger, didnt know what to expect and I was pleased with the burger. Excellent service will go back again and try the chicken wings next time.

My favourite is the chicken tenders and fries, but i also like the origanal fatburger aswell. Very tasty and great service. Amazing milkshakes too!

Good atmosphere havent eaten yet but so far im happy on the way home with bags of burgers!!! Smells amazeing

What a combo egg+veggie burger loved it.

Hands down best burgers

Great service !! The staff are friendly and efficient. Love the burgers can definitely taste the FRESH NEVER FROZEN burger patties. The Hawaiian burger is a large burger full of flavour and one of our favourites. Milkshakes are thick and delicious. Cant wait to try more of the items on the menu.

Very surprised, the burger was awesome and worth the price. I would recommend this place for its burger.

I quite enjoyed the first time I went there with my son, I figured I would take my wife for lunch today. We pre-ordered online to avoid the long wait in-store , we were given a pickup time of 12:55, arrived 5 minutes early and then had to wait until almost 1:15 to receive our food. We went up the road to eat it, the putine was super hot but the burgers were cold like they had been sitting on the counter for half an hour. My wife was disgusted and quite upset about wasting our money there and I cant disagree. For the price and pre-ordering you would expect a good meal

I ve been to Fatburger Courtenay multiple times and have never been disappointed. The cashiers are always so friendly, we got our milkshakes pretty fast to enjoy and the food was brought outside to us. Highly recommend!! The milkshakes, they are insanely awesome! Also try the lemon pepper boneless wings. I ve tried quite a few of the burgers, definitely will be back to try some of the other choices.

Food was amazing as always! Quick service, clean dining area worth the drive from Campbell River!

My favorite fast food Burger, bar none. Juicy deliciously spiced beef, good amounts of toppings, great fries, curly fries if you want them... I cant recommend it highly enough if you are looking for a burger and have 10 mins to wait. Its worth it!

Bun taste like cake. Not what i want on a burger. Price is too high for just a burger with no fries or drink. Wouldnt recommend.

Update: I went there again recently and they fix there fries, much better and crisper, also milk shakes are good as well Orginal post: was pretty good, fries were average ( standards fries not very crispy but not soggy ) but the burger were delicious... a little on the expensive side but being that there a few burger places that are just as expensive so it doesnt bug me as a treat... look forward to trying some of the other things they have in the future As a side note i had the hawaiian cheeseburger

The best burger in town.

it was delicious, had the red hot chicken!!! the kids menu was great. The staff is amazing very family friendly and clean environment. loved it !!! definitely will go again! Thank-you

My new favorite burger joint! Very tasty, good burger to bun ratio, the bun wasnt dry. Best of all they dont put ketchup on their burgers.

Burgers are as described. FAT. Like and inch thick. Even the beyond burger. Might be challenging for small ppl to eat, but worth it. I also like how you can pick the seasoning for your fries(I got curly with garlic) were good.

Delicious and juicy, as advertised!! Will definitely be coming back!!

The food is great, the staff...well quite the experience! The guy on till takes your order and yells it out when done. Then from behind the wall the staff yell the order back! If they dont yell back, the manager/boss comes out and says I didnt hear you and then they all yell it out again! Thanks Everyone!

Their shakes are the best!!

Tasty

My wife order vegetarian burger guy at counter explain her that it will come with mayo lettuce tomato cheese. At home when we open it was hamburger. Called to store they said will exchange just bring it like that. Cashier did not exchange food instead said that hamburger and vegetarian burger patty cooked at same grill. So then we had no interest on food yak!! They are using same grill for meat and vegetarian ! I don t think any vegetarian guy will visit there after hearing this. And we have to come back without food. We asked for refund the money, cashier said I have asked manger and manger told him they have order king burger and all ingredients are listed there they cannot refund money. So might be cashier did not mention actual order in kitchen without hamburger. She did not argue with cashier. Even though they kept that return food which is fine plus did not refund money and instead of 3 burger he gave 1 free burger coupon . Very poor service plus no sense of urgency. Poor management. Definitely never gone come back and will make sure spread this story in community.

TO RYAN AND HIS GREAT TEAM ...OUR TEAM THANKS YOU FOR A FABULOUS MONDAY LUNCH..YOU ACCOMODATED ALL OUR ALLERGIES AND VEGAN NEEDS!!!! WOO HOO!!!

Staff were amazing,store was clean. As always burgers were incredible!

Bacon cheddar .... Now THAT is a burger !! Great service Amazing food