Pizza Hut in Courtenay

Used to be good now it should be closed down! Incredibly dirty, rude zero customer service. Orders take hours, no one speaks English enough to actually help with orders. Won t be long before this place closes down.

Last time I ordered pizza I was a few minutes early to pick it up. I went in. Lots of people were waiting. When my pizza was 20 minutes late, I was finally able to flag someone down and ask what was going on (no one was manning the front counter or explaining what was going on). They said my pizza was still 20 minutes away. Only one or two orders came out in the 30 minutes I was waiting. I understand being behind but you need to communicate with your customers. If they are going to be 40 minutes behind, you should be letting them know. I would have cancelled my order (I had to anyways but I ended up late for a commitment because of it) and gone elsewhere for food. I emailed them about the issue and they couldnt be bothered to message back.

Do not come here , The manger gives a attitude on the phone and at the store , I think his name is meelow or something like that , called in for picked was told 15 Minutes , came in for pick up after 20 Minutes and he said another 20 Minutes sorry for wait , after another 20 Minutes I came back to get my order and he just look angry and was talking very quickly and sounded mad and told me if I can t wait for my order I can cancel and go to a different restaurant Pizza Hut Courtenay management have gone down hill for past years now , it use to be so good and better then every , do not come here have fun if your going to this restaurant

Two weeks in a row now weve placed an order for delivery then received a call ten minutes later asking us to pick it up because they cant deliver. Turn off the delivery option for the store if you cant do delivery.

Piping hot pie with lots of toppings. Great to see pride in the pies from the staff. Friendly and professional employees

Ive attempted to order at least 3 times recently, but they never have delivery drivers available. I understand that staffing is difficult, but feel like my time is being wasted placing orders to then get a phone call 10 minutes later saying I would need to pick up my order or cancel it.

Not a fan of the new crusts ordered a fajita chicken pizza the red peppers were not fresh so soggy and disgusting the crust wasn t even a eighth inch thick paper thin other pizzas were similar don t think I will ever order from here again very disappointing little Cesar s has better pizza

This pizza hut is the most unprofessional place I have ever been in my entire life. Period. It is run by a bunch of people that dont have a clue what theyre doing. If I was the owner of this franchise I would shut it down and run away. Speaking directly to him if you have an issue with me and my review please speak to me directly. Absolutely disgusting I hope nobody ever walks into your restaurant again. Have fun going bankrupt

Yummy

Good pizza our new go to.

Bad service broken debit machine went to the wrong address will not be ordering from them again

Very nice staff, thanks for Harpreet Singh Pizza, their behavior is very nice.

Two different times I ve ordered wings here. First time they completely forgot my sauce, and this time I specifically asked for the wings to be well done and they are barely even cooked. Skin is rubbery and the core of the bones are practically room temperature. It s not a lot to ask to have sauce or thoroughly cooked wings.

Consistently awesome! They didnt have a driver to deliver to the hospital instead of leaving us hungry, the gentleman on the phone delivered it personally! You are appreciated! Thank you!

This Pizza Hut made a 180 change over the years. The people that are in here are amazing at making really great pizzas and are very friendly. They ask questions and make suggestions that are fantastic. Other places are in such a hurry just to get your money and take the order.

Terrible delivery service. When trying to call wouldn t answer the phone and had to go down and actually see them ignoring phone calls and doing nothing

Bang for buck its delicious. Greesy but delicious

Its Pizza Hut, so all good for taste! On top of that, the service is awesome. However the fine in place is pretty small. I would prefer take out if i were you!

Tried to order online but the website couldnt process. Called at 4:46 & it is now 6:40 & still not delivered. Kids are starved. Adults are severely disappointed and hangry

Ordered online , at 1.5 hrs I called in and it was supposed to be in oven for another 20 minutes and didnt care it was taking so long. After two hours it finally showed up. The only reason I gave them 1 star is because the delivery driver was so apologetic about the delay. Last time you get our business. We order from Panagos or Dominos and its here in half an hour.

This place is a disaster . How the mighty has fallen.

The WORST pizza I have had in my entire life. It was 99% dough, heavy on the grease and barely and sauce, and about 8 chunks ......

Order pizza last night and it wasnt great at all

Pizza was like eating a raw dough ball. Very undercooked and flavorless.

I had forgotten how good the pizza is at Pizza Hut, this location is no exception! Dont think about it, just try it!

Dont order here. Theyll leave your pizza on your porch without knocking. Then try and blame you for ordering Doordarsh when you order through the website.

Pizza melt was not to my liking. Crust was thin and too crispy

It was horrible. Saturday veggie pizza under cooked. Cheese did not melted and all vegetables are super crunchy. Love pizza hut but not this location

We had delivered service was speedy food was average. By

I ordered at 5:50. it estimated delivery at 7:20. I received a email asking to review my pizza at 7:30 but still no pizza. I Called at 7:40. Gave them the information they said it would be delivered within 10 minutes or they would have to redo it. No sorry or anything. Pizza finally delivered at 8:50. No discount, no sorry. I am going to look into getting at least my tip refunded. I suggest not ordering from this location.

I recently had the unfortunate experience of ordering from Pizza Hut, and I must say it was an absolute disaster from start to finish. I dont normally write reviews, but this experience was so abysmal that I felt compelled to share my frustration. First and foremost, I placed an order for a pepperoni pizza, as its a classic favorite. However, when my order finally arrived (after an agonizingly long wait), I was met with the horror of receiving a completely different pizza. It was some bizarre concoction with vegetables and pineapple - definitely not what I ordered or wanted. I couldnt believe my eyes! Naturally, I contacted Pizza Huts customer service to inform them of their egregious error. But instead of apologizing and offering a solution, they had the audacity to blame me for their mistake! They claimed that I had ordered the vegetable and pineapple pizza, despite the fact that my receipt clearly showed the order for a pepperoni pizza. It was like talking to a brick wall. To add insult to injury, when I asked for a refund or at the very least, a replacement for the pizza they messed up, they flat-out refused. Can you believe that? They had the nerve to charge me the full price for the incorrect pizza they sent me and offered no compensation whatsoever. Its as if they were proud of their incompetence and were determined to rob me of my hard-earned money. Im appalled by Pizza Huts complete lack of customer service and their willingness to deceive and cheat their customers. I will never order from them again, and I strongly advise anyone reading this review to steer clear of Pizza Hut unless you enjoy wasting your money on incorrect orders and dealing with a company that couldnt care less about customer satisfaction. This experience has left such a sour taste in my mouth that Ill be sticking to local pizzerias from now on, where they know how to treat their customers with respect and integrity.

Ordered food 2 hours ago, it s 50 minute late and it hasn t even left the store! Half the people staying for dinner already left I asked for a full refund as I paid in advance and they said all they could do was a 50$ credit for a 110$ order. Edit: now it s been well over an hour. I understand if it s busy but why would they quote times that are so inaccurate and then be unaccountable. We have already eaten because people have to get to work. There s no way we will be able to use this amount of food at this point and while we might have food for tomorrow we will not finish it all and will have to donate it, which wasn t really in our budget. It does say arrived on the app, but they aren t answering their phone. We have tried back to back calls for 5 minutes. Edit2: it arrived 1 hour and 25 minutes later than deliver time quoted. Called consistently for 15 minutes no answer.

We ordered two Xtra large pizza with 3 toppings. It tasted fresh even after 30mins. The sauces were fresh in the pizza as well. I had leftovers in the morning and tasted almost fresh after warming it in the oven. I would visit again soon

I will never order from pizza hut again. Any time I order online, the order costs more when it comes to my door. They take FOREVER to make the food and delivery takes even longer. Ive had to cancel orders and order elsewhere but I like the pizza, so I kept trying. This time, its been over 2 hours before my pizza came to my house.

Fast and friendly

Food was good. Service can be better!

On time delivery and great offer too!

They are fast and have always gotten my order correct

Cesar salad smelled sour and tasted bitter. Crust was undercooked and tough and stuffed crust was hard and not gooy tho it was warm. Will not recommend and not buy again.

Ceasar salad smells sour and tasted bitter. Crust was undercooked and tough and stuffed cheese was hard and was NOT gooey, but it was warm. This was expensive for what we received in return.

Pizza hut SUCKS BIG TIME, worst customer service EVER. Its not worth it to buy a pizza there, even if its good ( sometimes) we thought Parksville was real bad, turns out its not the only store thats HORRIBLE. I Do Not Recommend this place, dont waste your time or money.

Great pizza!!!

Pizzas were cooked looking but the crust was raw. I regret choosing there, the kids were so excited.

Placed an order for delivery I thought, it came up at end as pickup. Called 4 times to try and correct. Kept getting call centre. They couldnt connect me to the store. Gave up canceled. Too automated no customer service.

Pizza was ready on time for pickup, staff was friendly, the pizza was... Pizza Hut! No surprises here, just the classic greasy slice we all know and love.

Ordered at 4:30 pm and at 5:50 pm I get a call saying the order is late and I ll be arriving in 20mins. At 6:10 pm the order arrived with two undercooked pizzas. I called for a remake and at 7:30 pm the remake arrives again undercooked. So I called and complained once again. Throughout this whole ordeal, I was calling the store over and over again and repeatedly got screened and sent to voicemail. Spoke to 3-4 different people who every time had no clue what was going on. Finally, At 8:20 pm I got fed up and drove to the store with all the uncooked pizza and requested a full refund of my order. The manager was surprised that how undercooked the pizzas were. This entire ordeal had last 4 hours and I have to say they lost a customer. Some of the

I just waited an hour for 2 medium pizzas, then when they got here, one of them was fine but the other was horrible. Not the ingredients on the pizza, but the way it was prepared. The pizza was a stuffed crystal chicken ceaser pizza but the dough was paper thin and the ingredients had come off in delivery! The crust wasnt even connected to the pizza itself before cooking, so all the cheese in the crust just went straight onto the pizza making large thick chunks of cheese on an oily paper thin, sauce less crust. On top of that a tried calling 3 times and rang until voice-mail everytime. Very unhappy.

They are very fast. Vegetarian options: I just know they have them lol Food : 5/5 |

Great pizzas, daily deals.

Great pizzas, very friendly staff member that I dealt with.

Mmm Pizza Hut!!! $5 Med. Pizzas... Mind blown.

Usually closed whenever we want to order. Service is not great, and theres never enough toppings on the pizza

The safety for this virus is really well spaced and the servers are polite and stay a safe distance.

Ordered pizzas on their Online system and had a confirmation that our order would be ready in 20 to 25 minutes. When we arrived in that time period I was rudely told that their system wasnt working. I showed her that I had been emailed stating that it was working. She was rude, ignorant and I would say belligerent to myself with others within hearing distance. I (we) have often ordered pizzas and other items from this location in the past but I am sorry to say that with this individuals behavior.... You have lost a customer. Best of luck with a staff member with that type of customer service skills, you will definitely need it.

Ordered pizza from Courtenay location on the $5.00 add a pizza, pizzas were amazing, ready on time and lots of toppings. Thanks Pizza hut, lots of toppings for a $5.00 add on pizzas. Very impressed

Terrible services! The call receptionist doesnt speak or understand proper English. People at the counter are rude and dont have basic courtesy toward customers. Replace these people!

Very arrogant and rude front staff. Not even polite to people who offer services to them like delivery drivers and so on. Disappointed by their attitude towards Skip the dishes couriers.

ordered pizza and it was 15 minutes early. paid for extra cheese and there was definitely extra cheese. best pizza hut pizza I have ever had.

Friendly staff, let me wait inside out of the rain for my cab. Will visit again!

Exactly what you would expect. Wouldnt recommend eating half a large immediately before doing anything strenuous though. Pretty good pizza.

Great pizza at great price

occasionally get a rude staff but over all staff is great.

Very good pizza the first time. The crust was so delicious. The 2nd time the crust was cooked too much and too dry. However both time the staffs were very freindly.

This Pizza Hut is terrible. I have ordered here maybe 5 times and at least 3 orders have been messed up or incomplete upon delivery. Im not talking a difficult order either like cheese pizza and 1 dipping sauce and its wrong or the sauce is missing etc. When I have called the store to let them know my order was wrong I get transferred on the line and nobody ever picks up the phone.

Kenn the delivery driver is the best he needs a raise!!!!

Worst place ever its 10:36 and they close at 11:00 but wont do delivery tisss!! Ill spend my money somewhere else for now on!! These people are stypid!

Good deals good food

Always good

Worst Pizza in town

Ordered some pizzas, was told 30 minutes for delivery. Called the store over an hour later, was told it had just left. Finally got pizzas an hour and a half after ordering, and it was someone elses order. Called the store again, was told replacement pizzas would be ready for pickup in an hour. Got to the store an hour later, was told ten more minutes, didnt get my pizzas for another half hour. The pizza we ordered at 5:45, we finally got to eat at around 9:00. And it wasnt worth the wait. At least they gave us a refund, in between taking personal cellphone calls and chatting in the kitchen!

Not happy with this location. They stopped delivering to the Military base. Pizza was always good and I normally got everything, but to just stop delivering to a location is upsetting.

Always ready when picking up.

I was upset that they didnt have Fried Rice. They have pineapple but no Fried Rice. Very disappointed.

Cant get their online orders correct. Made deletions on the order and it didnt work on the app, get there and no modifications to pizza were made

Pretty disappointed. I ordered a pizza dresser and I recieved 3 different regular ol pizza boxes. I paid for the dresser I want all of the dresser. That extra little bit of cardboard would have made my night 100× better, but noooo they cheeped out and gave me regular card board. Pizza was good thou

Disappointed, I found a HAIR in pasta and it was burnt as well

2020-09-22 Updated review. I would say that the quality has improved immensely. I asked them to put all the Toppings on top and got a great tasting pizza. Took advantage of there $5 add-ons for better value.

Through this entire pandemic youre the only restraunt thats never let us down. Thank you for being delicious and consistent, we appreciate you.

First time ordering from Courtenay Pizza Hut and I am impressed with the speedy service and quality of food. Pizza was delicious, ordered online and recieved at my door in 25 mins. I recieved everything I ordered for a reasonable price. Way To Go Pizza Hut! Youve gained a new customer :)

Well made pizza and super helpful friendly staff

Woman on the phone sounded pretty rude. I understand theres no driver available but theres no need to sound so careless.

Dont order Pizza Hut very often, but when we do the service here is spotty. Sometimes it is great, other times the staff has been not so friendly. Food is typical Pizza hut, basically exactly what you would expect from this chain.

ordered online few times for pick up. web site indicates exactly when to pick up. pizzas were never ready..they havent even started making my pizzas yet. never ordering from them again

Worst stuffed crust pizza ever... usually there pizza is good but today i just had the worst pizza of my life

Really good pizza , excellent customer service .

Great deal on their daily order online $10 pizza

Good Quality Food at a decent Price

Not bad

Yummy crust

Over priced & undercooked sums up the pie.

Excellent pizza, & prompt service. Cant ask for better!

Fast, reliable, and good deals!

Enjoyed my pizza for a reasonable price.

Good food good service

The WORST pizza I have every had in my entire life. It was 99% dough, heavy on the grease and barely and sauce and about 8 chunks of chicken for $28. Can get a $5 frozen pizza at Super store that is better.

Had their supposed deluxe super supreme was nothing but puffed up crust with very little toppings worst pizza ever

Very few toppings, oily, I dont know why people eat food here.

Protection payment

Pizza is very greasy

Deliveries are regularly late without even a call from the business to informed of an updated delivery time. Disappointing.

Cheap, quick eats.

I loved there tacos

Very dissatisfied ordered pizza and it never came despite being told it was on its way and then they were closed so no way to complain!!! Would have ordered from somewhere else if we had known we weren t going to get anything and then lost the chance. Plus the guy on the phone was rude. Shouldn t take 2 hours to get a pizza to the hospital unless it s coming from Nanaimo or something rather than pretty much next door! You just lost this nurses business.

Best pizza in the valley, customer service is earned

Greasy pizza, I got a tummy ache

Pay for a pizza that comes with 5 boneless chicken bites and a caesar salad. Be prepared to receive only 4 pieces of chicken and no salad. Blatant poor service.

Its been a while but pizza is good

Cool delivery driver but they forgot thy sauce

Great pizza it was hot and the service was quick and friendly.

Im getting so fat off this food

Can t get any of the deals on line ,it won t go through and the walk in special takes for ever

Good

This is best pizza in town! It is super fresh and they have the best crust. They always get my special orders correct. Thanks so much Islander Pizza.

Good promos

Well managed Pizza Hut.

Friendly staff and great pizza.

Ordered three pizzas, all had barely any toppings some pieces were even almost cheese free very disappointed.

I normally like Pizza hut and really wanted to give this place a second chance. First time ordering here pizza took 45 min. 2nd time, online oder informed me that it would be 45 min, so I showed up at the store 45 min later and they informed that it would be another 20-30 min, cancelled order and went else were. Pizza however is fine, nothing was wrong with food first time I ate there.

Just ordered a medium pizza and it was extremely over priced. Pizza hut used to be so good. The crust was always thick and everything was fresh. But I was super disappointed tonight. The crust was really thin, and all I could taste was butter glazed over it. The toppings were way overcooked and I couldnt eat them. It was also supposed to have extra cheese which it definitely did not.. 30 dollar pizza wasnt worth anything. The last time we ordered here it sucked too. Gone way down hill .. will not be back.

Absolutely worst place for pizza in Courtenay. I ordered a pizza and they just never delivered it. After I called and told me if I wanted they could send someone out with the pizza that have been sitting under shelf for an hour and 45 minutes but refuse to make me a new one... Dont waste your time or your money who knows you might never get your pizza

Got my order messed up so many times! When I asked for a refund because they messed up the third time in a row, he offered me a 5$ coupon. Last time I ever go to Pizza Hut in Courtenay!

Needs more Cheese ....Whats a Pepperoni pizza without cheese

Ordered from pizza hut tonight ..took over an hour to recieve half our order. More than 2 hours have passed now and we have called just to hear the supervisor on shift tell us its on its way......STILL. Customer service is key...Perhaps if they tried to rectify the issue we would order again..but definitely not now.

Excellent service ...me always looking for discount ... coupon codes

Went online to order a pizza for an online only offer but the site was unresponsive. I called in to ask if I could still have the offer because the problem was on their end. The guy on the phone argued with me saying that the site was fine, and that he wouldnt honor the deal. Real professional.

Great crust, fast friendly service

Ordered two medium pizzas for delivery to the old house hotel and spa. Nothing special about the pizza. Was disappointed in one of the pizzas that were ordered as I asked for pesto sauce and there was barely any sauce on the pizza. Delivery was fast and staff was friendly.

Verry tasty and good team

Super fast delivery, came before the estimated time. Boneless bites were pretty damn good, bravo pizza Hut you have gained a new customer. Im pregnant and I quite enjoyed my meal hahahaha

Customer service was terrific plus the pizza is cheaper and taste good. My family always buy our pizza in this store.

Great pizza however their refusal to deliver to the newer area of the city of Courtenay is disgraceful.

Stopped in for a quick pizza with my daughter. I thought the toppings were sparse and the sauce was unpleasant. Its a matter of personal taste but definitely not for me

Its a chain its all the same. They arent any better or worse than the next. The do deliver quickly though and are always friendly.

grandson of age 3 and me lov the pizza we got today we got 2 different pizzas with white sauce so so good date......oct 23 2015

Wouldnt deliver to mahonia cres