Tim Hortons in Cranbrook

A Tims just like any other.

Addictive iced capps, nothin more to say

Got a London Fog tonight and this is the worst London fog I have even drank in my life, taste like warm water such a waste of $5.

Portions are getting smaller.

Cashier was a little quiet. Had trouble hearing them through the drive thru speaker.

Check your drive thru orders!

A good place for a quick Tea and a breakfast sandwich

We love the Nutella frozen coffee!

Iced cap with whipped cream is awesome

Hey its Timmys. Cheaper than Starbucks with better pastries.

Better than most

Dark Roast Double Double and Tim Bits is all you need to order. Yum

As ussual

I swear these places will substitute dark roast with regular if they dont have a dark roast made.

I ordered regular chicken wrap.seems like raw chicken petties..very hard to chew..it was like they didnt heat it.i request the staff and complain them about food..first one a girl employee told me that she will make a new one for me..I just threw chicken pattie out..than I wait for another 10 min..after waiting when I asked them about wrap.she said you eat the whole wrap.we cant make a new one for you..how annoying is this..I didnt pay for raw food..

This particular Tim Hortons is not clean. I meet a friend once a week here and the tables, chairs and floor are always full of crumbs or spills. We never see anyone cleaning and when they do its one swipe across the table and everything falls on the chairs. Its really gone downhill in the last couple of years and I dont think it will get better sadly.

Very helpful staff. I am a trucker and they were closed for dine in but still they opened let me in. A huge shoutout to the night staff.

When I went in for a 2 dollar latte deal the service was horrible. To elaborate when I asked why it was 4 instead of 2 dollars EVEN after we showed them the deal on the phone they made up something completely different and after all the other hocus pocus we ended up leaving and going to theMcDonald s across the street. I do not recommend going to this Tim Hortons cafe.

I love going here, they have great food, and are very kid-friendly.

Friendly environment and very good staff .

Its Tims

I only got a coffee. I prefer McDonalds coffee and its cheaper than timmies. Aside from that, no real complaints or comments.

Always fast service

Always fresh coffee and friendly employees.

got the wrong soup, yogurt size was pathetic, had trouble with talking to counter person tje place was overcrowded, noisy and uncomforatable as no seating.

Counter staff have to learn how to smile

This was a bustling Little Tim Hortons and the staff greeted me with a smile and the baked goods were lovely and fresh.

Best Tim Hortons service I ve ever had! Wow, we re so impressed! Clear communication, fast efficient service.

Traveling through Cranbrook from Spokane. Decided to stop in for some lunch. I never been to a Tim Hortons before, but now that I have I wish there was one closer to me. Cant go wrong with anything on the menu.

Good experience. People working there are very nice nd polite

If you re gonna go to Tim s go to the other one. Food is fine here but service is slow and disorganized, they are always busy and the drive through line is always insanely long. Food is well Tim Hortons what can you really expect. The one over by Walmart is always faster tho!

No complaints, bathroom was clean. Thanks!

They don t have a clue what they are doing! Can t even get the orders right! And very ignorant

Worst food Ive ever had from a tim hortons

Got order wrong twice, then tried to embarrass me in front of the other customers.

Good food and we didn t have to wait that long. The sandwich was batter than the wrap. Fair prices and Aveyron was friendly. The kitchen seemed clean and it seemed as if it were a good working atmosphere and good working conditions. Wasn t my last time there!

Employee called Gurnoor was pretty rude .I asked her about the cappuccino a bit strong as last time they gave me cappuccino which had literally no coffee and just plain milk that I could taste. I just asked to take care of that and she cross questioned me as if I was the employee and she the customer. And to think that this is a customer first industry ???? . Hope management of Tim Hortons look into it .

Employee name SHUBHAM If you complaint them, instead of solution they start getting rude. There was HAIR in the food. NOT MAINTAINING PROPER HYGEINE....

Normally every tim hortons Ive been to is always busy. Not this one at 7:30pm and Ill tell you why. I walked to purchase some donuts and a ice cap. I went to the counter and there was no one at the till.i noticed 2 employees in the back. I made eye contact with one of them. No Ill be right with you or even a hello he just turned away. So that tells me that they dont want my business so I walked out. What a disappointment. If you dont believe me that the service here is terrible, try for your self if you have time to waste.

The London fog was very good

Love my coffee

just coffee, ask for cream instead of milk which I prefer. great tasting coffee !!

One should be able to order a hot coffee the same way they order an iced coffee. If I order a large coffee with 1 cream, the coffee will come with 1 cream only (no sugar added) If I order an iced coffee, I need to specify NO SUGAR, and even when I do, there is still a 50/50 chance that it will come sweetened. Tim Horton s is a coffee shop. While there are numerous options for food and beverage on their menu, customers should be able to get a coffee to order, made the way they enjoy drinking it. This is not a difficult concept. Especially when the order is just 1 Cream. This is a constant issue, primarily at the location at Tamarack Mall. The other thing I noticed is that staff preparing food do not change their gloves between orders. They will handle meat products for one order then prepare a vegetarian order with the same gloves. I am not a vegetarian, but I do not believe the cross contamination is food safe. It defeats the purpose of gloves altogether. Staff would be better off washing their hands between orders. At the very least, they should be changing their gloves Or maybe invest in some tongs???

Ice cup not filling full. When asked got a response that they have to fill it to the top line only. Usually get filled to the rim in other locations. I mean the price is getting up the amount down. Sad, wont return to this location.

This location uses digital menus which CHANGE THE DISPLAY EVERY SIX SECONDS!!! I have no idea how they expect you to read their menu when it changes every time you try to read something?!?!?!! Took five minutes to actually be able to read and decide what to order. On top of this, every 30 seconds or so ALL the menu boards change to AN ADVERTISEMENT FOR TIM HORTONS. IM HERE. LET ME READ THE MENU!!!!!!

I was short five cents, they made me go all the way back to work to get it before they give me my food. I go there at least twice a day for many years. Grrrr

Its a Timmies,what can I say? The baked goods are better than of the other food. Service gets worse each time I go. Dietary restrictions: Basically, its all processed and none of it is actually healthy. However healthy isnt what you expect at a fast food place, is it? Kid-friendliness: Definitely child friendly with change tables in the washroom.

Truly they cant get an order right to save your life. Unsure where the break down is. 9 out of 10 Times they miss something critically on the order. Fail simple recruitments like cut the sandwich fully. Often you have the bottom half of the sandwich still in one piece which can cause it to fall apart if you are trying to eat it on the go. Truly, struggling to think of a time they get the order right.

Went with friends, regretting it every time. Order is always wrong. Despite verbal confirmation of the order. Increasing issues with service. The more you try and inform staff of the mistakes more defensive and rude. Truly horrible experience

Was ok but service was really slow, may have been just at that time. But wasnt happy

It s a newer Tim Hortons. It s very well kept. Very busy but that s the usual. Nothing to complain it was a standard Tim Hortons. Parking: There s plenty of parking here. It s right next to a larger parking lot. So you will have no trouble finding parking within 100 feet of the building. Wheelchair accessibility: It is wheelchair accessible. Big double doors and ramps on the curb.

Quick service and great coffee and food. Love the timbits and chicken wraps

My bagel was not done right 2 twice but I didnt have the time to waste waiting for a knew one to be made

Your employees personal hygiene was absolutely unacceptable . The smell hits you as soon as you enter the building . Seriously disgusting Service

They are quick and efficient

Indian drive thru order taker is so rude. Doesn t know how to use words like please come to the window or sorry about that. Attention to the owner and manager of restaurant please teach them how to be a pleasant order taker. Very rude ! Very rude! Very rude people works in the restaurant!!!!!!!!!!!!!

I go here to get an iced capp and a snack before work, and the employees are always doing a great job - especially at such a busy time.

Visiting from Montana. It was wonderful to find my favorite Canadian Maple donuts here. We bought a dozen and when the Customs officer asked if we had anything to declare, we said all we had were donuts. Fortunately we didn t have to share any! See ya next year!!

Got the order wrong

Just went through Drive through. Very friendly.

Ive gone to timmies everyday for the past 4 days and not one time have I gotten my food properly like if I had allergies this place would be screwed with how often they mess my orders up Im getting sick of this and will not be going there anymore

If you re out of something INFORM the customer before selling the product, when there s two kids working the drive-thru and the rest of them stand around is sad. Used to be well run when first opened but now has just gone down hill

There is 2 lovely people that work there, I love seeing them and chatting with them everyday HOWEVER for whatever reason the days that those 2 workers aren t there, my order is wrong every single time. The people at the window barely hand the items out, im having to dive out of my vehicle to get them. 90% of the people who work there do not do anything but stand around and don t talk to customers. My daily order is a large coffee with 2 cream, the amount of times my drink is wrong is absolutely incredible. Not to mention every time I ve ordered food I ve had to go back and get it remade to which I m met with rudeness and need to repeat myself 18 times for it to get made right (chicken bacon ranch wrap with no tomato why is that so hard?). May be time to find a new coffee shop if the lack of customer service and listening keeps up. Not impressed.

I get a crispy chicken bacon ranch wrap with extra bacon and chipotle sauce added. Everytime I receive the wrap it has double chicken no bacon. Idk how this miscommunication happens everytime but it s not good nor yummy.

Love the Tim bits and the breakfast sandwiches. Great fast food option.

Went through today and ordered 10 Birthday Cake tidbits. I got 9 assorted tidbits. No wonder you work at Timmies you cant count or listen.

Great store and staff

Just a tim Hortons

Service was great.

no idea

Delightful staff good food

Use this Tim Hortons as a regular basis for tea and lunch when needed. The service here is really quick with the amount of traffic coming through. Very well managed Tim Hortons.

They don t listen properly while taking a order.

Good service, friendly staff and clean facility

Good, as always

You know it s timmies

Worst Service ever received from tim near the mall. Ordered a latte and it was all just water. The staff couldnt even hear what we say when ordering through drive thru. Please improve the drive thru service.

Good

Great coffee staff were excellent

Great staff great people all in all a Tim Hortons but great energy here

Worst place never had anything available had crazy long waits and at the end, nothing available

The coffee was watered down, I expected a better tasting coffee, that would at least be stronger. The doughnut holes were delicious, if anything I would get the doughnut holes again.

Friendly staff and usually good food. Sadly they often out wraps upside down in the bag, but one time when the sauce leaked all over my purse through the bag the manager offered me a $15 giftcard. I like the location by tamarack. The one near Walmart isnt good.

Went here Sunday may 15th and 1 am. Horrible service. I went through the drive thru and the man who was talking was very disrespectful. One word answers, sounded very mad and like he did not want to be there. I wasnt even done ordering but I just said it was all because I felt like a burden. When I got to the window he just took the payment and left. The second guy just handed us our food and walked away. Usually really good service but I wont be returning to this location during the night shift. I feel I shouldnt feel uncomfortable or like a burden when I just want something to eat after a long shift.

Its OK, its another Timis

Good customer service specially the guy name Yaadwinder treated us very nicely.

Its 50/50 for me. Unless I go in the store my order is often not made right or is completely wrong.

Worst sandwich and service

The debit/credit machines were down and you couldnt use your Tims points card but they all had smiles on their faces and excellent customer service. From the inexperienced kids working their first job right up to the managers, I have nothing but positive things to say about them!

Now that timmies is trying to compete with McDonalds, the wait time is way too long for someone who just wants a coffee.

5 to 10 min to stand inline to watch 5 employes ignore you n not serve you not good management on there part the owners need step up

Lost our reservation.

Friendly staff especially the one really friendly guy. Good food and drinks, just horribly slow at any time of the day.

I ordered a club and it was cut slightly in half. It was cut JUST enough so that I couldnt eat the whole club, but wasnt cut enough for me to actually separate the two halves. Now notice how I put halves in quotations. Thats because it wasnt really cut in half, it was more like a 2/3 chunk and a 1/3 chunk. Not a serious review, but Im bored and wanted to share. I was immensely irritated, and its VERY easy to cut a sandwich in half.

Coffees were wrong

Consistently good, best coffee ever! Parking: Tons of parking

Thanks for the food poisoning today. I am going to take a guess & say its from unsafe food handling practices, as I ordered a bacon English muffin. Bacon, egg, processed cheese & bread. How do you mess that up..

There always cleaning the machine or never have the ingredients to make food. Doesn t matter if I show up at 10 or 11 or whenever there s always a excuse for why they can t make food since these newer employees started evening shifts. Hate to complain but this is like the 10th time this has happened.

Horrible coffee. Isnt that what theyre known for.....coffee?!

Great location...Cheers

Consistent taste and worth a stop.

If you dont know what you want to order dont expect to read the menu screens. They only stay up for about 4 seconds and then flip to something else. I was trying to read the options to a friend and it was frustratingly impossible. We asked a staff member and his description did not make it sound appetizing. We took a chance and ordered the new chili bowl. Tasty but ordering should not be this difficult.

Went to Tims this afternoon to get two Bagels with extra cream cheese and bacon and they gave me a bagel with maybe a teaspoon of cream cheese and a pebble size piece of bacon. Went back for them to remake it and they gave me no bacon.... wont be back for a while

Slow service

Have gone to this timmies multiple times and have been disappointed most times. Either I have no sugar in my drink, or the completely mess up my order. I ve gotten the chicken bacon ranch wrap and they put maple bacon on it after telling me they had no maple bacon, and same thing today I get a bacon club sandwich and they put maple bacon on it. These are not the only times they have messed my order up. Ridiculous

Waited for a long time

Consistent coffee.

Expensive now

appreciate guys fresh and delicious

Love the coffee excellent service

Had absolutely nothing

Very quick with servicea

3:08 AM in the morning went through Tim Hortons drive-through and savannah was the lady that was serving us. very polite wonderful energetics, gave me such a great experience. Going through the Tim Hortons drive-through I had to Google review her wonderful lady. Thanks Tim Hortons for making my day. And thanks Savannah for making Tim Hortons. A better place.

Fast, friendly and efficient staff and a great variety of fast food.

Awesome Tims. Everytime Im here the speaker window person to take orders is so nice

Always a good breakfast sandwich especially the new steak and egg

Always a great spot to relax

The late night grub stop in cranbrook. The only place to eat all hours.

I like this tim Hortons

Nice staff. They have their WIFI disconnected so that you cant use it though.

Orders are always wrong, half the staff have a huge language barrier so trying to order in the first place is like pulling teeth. Not to mention if you have to go inside to order, 15 minuets in an empty store just for someone to even notice I was at the counter is outrageous!

Nolan, your voice shall be sadly missed...RIP dear man

Very dissatisfied with my service tonight, ordered 4 drinks and it was confirmed at the speaker but was only charged for 3, when I said I ordered 4 she was snarky and said she only charged me for 3, I said I ordered 4 and it was confirmed at the speaker and instead of saying sorry what was your 4th drink or something along the lines of that, she kept telling me I was only charged for 3, I simply Just wanted my 4th drink I ordered but instead I got attitude

awww. What a nice stop over on a long journey. Nicely kept beautiful views. good walking path.

Very busy very long and didnt even get my drink

Great service!!

Went through drive through today, and disgusting. Cheese melted on wrapper of my bacon/egger sandwich, not food, not cooked hashbrowns, very cold, and steak/egg sandwich very sloppy, sauce everywhere, asked for no sauce, cold and top bun busted. NO cheese either on this sandwich. Worst food ever. The staff even laughed when handing the food, like they knew something was up. Asked for extra cream cheese, but charged for 3x cream cheeses. This is my new update since 8 months ago. Thought give 2 chance. But nope. Not again. Ill go elsewhere

Usually have good service at this Tim Hortons, just now was an exception. The customer service was lacking this time. Usually rate a 4 or 5

Not that nice