Dairy Queen Grill & Chill in Cranbrook

1501 Cranbrook St N, Cranbrook, BC V1C 3S7, Canada

★★★★☆
(352 reviews)
Categories: Fast food restaurant Ice cream shop

About

Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Website
dairyqueen.com
Address
1501 Cranbrook St N, Cranbrook, BC V1C 3S7, Canada
Plus Code
G6GX+G3 Cranbrook, British Columbia, Canada
Time Zone
America/Edmonton

Business Hours

Sunday
8 AM–10 PM
Monday
8 AM–10 PM
Tuesday
8 AM–10 PM
Wednesday
8 AM–10 PM
Thursday
8 AM–10 PM
Friday
8 AM–10 PM
Saturday
8 AM–10 PM

Services

Service options
Outdoor seating Delivery Drive-through Takeaway Dine-in
Accessibility
Wheelchair-accessible car park Wheelchair-accessible toilet Wheelchair-accessible entrance
Offerings
Coffee Late-night food
Dining options
Breakfast Lunch Dinner Dessert Seating
Amenities
Toilets Wi-Fi Wi-Fi
Atmosphere
Casual
Crowd
Family friendly Groups
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids Good for kids birthday High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Photos

Reviews

4.1
★★★★☆
352 reviews

Most Mentioned

ice cream (25) drive through (6) management (6) chicken strips (4) poutine (4) policy (3) cup (3) products (3) peanut butter (2) cone (2)
5 stars
181
4 stars
95
3 stars
37
2 stars
13
1 stars
26
November 19, 2024

Square flat dilly bars and next to 0 ice cream sandwich both at 2/3 the size advertised.

★★★★★
November 4, 2024

Amazing place for desert. Their chicken strips are best. I would highly recommend this location. Good job team Dairy Queen.

August 2, 2024

This place is a rip off. My ice cream did not even fill the cone. You could still see the holes around the edge of my cone. I have never received such a terrible ice cream cone from a DQ before. Skip this DQ and go somewhere else.

July 16, 2024

My husband and I were so dissapointed when we stopped in here for a Buster Bar, a favorite treat of ours - it was half the size of a regular buster bar - the size of a dixie cup with a small popsicle stick and we paid the same price we pay for a regular sized one.

★★
June 26, 2024

My blizzard was runny and not thick like an actual blizzard which is what most of this rating is based on cause they’re my favourite item to get at Dairy Queen restaurants and the meal I got with it was good.

★★★★
September 9, 2022

A good ice cream will have a good creamy, texture and taste. You will taste the flavors and they won’t have the artificial taste to them. The first ingredient should be cream, and that is the experience you would have with Diary Queen ice cream, it’s really good. I always prefer a a drive through which is sometimes faster depending on the time you get there, there are times where there’s a long queue outside the center , but it’s worth the wait I would say.

★★★★★
August 29, 2022

This is a nice location to have a nice meal, I tried The Loaned Triple cheeseburger was amazing, good meat taste, and of course the best ice cream in town, my favorite Cherry Blizzard and the mango frape. Service depends on who is the cashier, there's a tall guy very kind and gentle and who brings nice customer service. The only thing I don't like was the lemonade, you felt a bunch of sugar in it. Maybe there could add to the menu one option of drink with less sugar. Definitely, this is a stop when you are in Cranbrook

★★★★★
October 18, 2020

If you are looking for a place to drop by for some good ice cream, along with a good meal to go with it, here is the place to go. The staff are friendly and the food tastes amazing. There are also many choices to pick from when it comes to cakes. Highly recommend stopping by.

★★★★★
Local Guide
November 22, 2024

The new Caramel Java Chip Blizzard is AWESOME.

★★★★
Local Guide
October 22, 2024

Great healthy options, salads on point.

★★★★★
Local Guide
September 22, 2024

Great burger, and the experience is always great at DQ. Sept 5, 2024 - I had the bacon and egg breakfast sandwich today. It was delicious! Food : 5/5

★★
September 22, 2024

Fries werent cooked properly , other then that this place is usually good .

Local Guide
September 22, 2024

The blizzard spilled out onto the counter! They had to remake it and when I asked them to flip it over again they refused. What is this dairy queen??

★★★★★
Local Guide
August 22, 2024

Their strawberry vanilla shake is pretty delicious

★★★★★
May 22, 2024

The a and w lady gave me more fries but the dairy queen ones are okay Wheelchair accessibility: I couldnt get inside with my wheelchair but I walked in and it was okay I had 78$ worth of the poutine and chicken strips Food : 5/5 |

★★★★★
Local Guide
May 22, 2024

The best and perfect peanut buster parfait that Ive had in the last 30 years, a thin layer of chocolate and peanuts at the very bottom, chocolate drizzled along the sides with a light layer of more chocolate in the middle and finishing with a little thicker chocolate and a few more peanuts on top with the rest being vanilla ice cream...not too much choc/peanuts and not too little...mmm mmm mmm Thank you Cranbrook Dairy Queen!

Local Guide
April 22, 2024

Not sure if this is under new management but I cant even get a blizzard made properly. 2 visits in a row, completely useless. Now for the third visit. A super rude inf haired teenager just stared ne down in the window when I had to hand back my kids Sundays that where made incorrectly... then u drive ten minutes home and dig into my blizzard... peanut butter cup add cookie dough... the kicker when I called to talk to them the lady said nope I checked with the staff and they put cookie dough in it.... there is no cookie dough at all. Nice way to deal with a problem by accusing your customer of living.... poor management and bad attitude employees.

★★★★
Local Guide
April 22, 2024

Great burgers

★★
February 22, 2024

I dont think this dairy queen realizes that their sign says if not served upside down, the next one is free under their blizzard advertisement. Its also in proper training for this franchise. The first time we had dq at this location was 6 months ago. That time is was great. Everytime since the blizzards are soft and borderline soupy. One time I went in (after going through the drive thru) because it was so melted it looked like soup! The staff huffed and made a new one. And that one was the exact same consistency. Today, the drive thru lady was not nice or welcoming in any fashion. No friendliness, nothing. We all hate working but jeez, if youre that miserable find somewhere else. (The lady who took the order was lovely to talk to though). Oh and my blizzard was runny and not a blizzard. About the only good thing I can say is they dont skimp on the ingredients in their blizzards. The younger staff need better training and ice cream soup doesnt sell!

★★
Local Guide
December 22, 2023

Poorly sauced strips and a rootbeer that was actually just soda water put through empty fountain lines . Still edible but the next time I go, I think Ill stick to the blizzards.

★★★★★
December 22, 2023

Dietary restrictions: I believe they have dairy free dilly bars? Im unsure about any other specifics. Food

★★★
Local Guide
December 22, 2023

Had to repeat order 3 times. Still missed one dipped cone. Also ordered 2 boxes of dilly bars and 2 of buster bars. Got it half right as got ice cream sandwiches instead of dilly bars which we ordered . Didnt check boxes till we got home ,and live 20kh out of town. Going to call manager to see what can be done

★★★★★
Local Guide
December 22, 2023

Great blizzards

★★★★★
Local Guide
December 22, 2023

I usually stop here while en route to Nelson. Today I ordered the chicken fingers, poutine and a dilly bar. The blonde lady that works here is an absolute angel. I got a water for my pup and she offered us a bowl for it. So sweet and kind. My dog enjoyed a couple of the chicken fingers too. We both agreed they were delicious. Poutine was nice and hot and full of cheese. Just the way I like it! Thank you for going the extra mile for me and my pup. Great service! And food. Parking: Sat on the patio and ate as the weather was nice today.

★★★
Local Guide
December 22, 2023

Had a 6 piece chicken strip and fries with gravey. Chicken strips were great as was the gravey. Fries were Luke warm and soft, not hot and crispy so they were sitting there. Ordered a banana split blizzard that was too liquidity and would have fell out if turned upside down. Also ordered a Reese peanut butter cup blizzard, was spot on. Normal blah interior, but very polite and nice service. Had to ask and wait for the bathroom key. Would recommend a code lock with a number that changes daily printed on the receipt for better access.

★★★★★
Local Guide
December 22, 2023

Always have a wonderful experience at DQ. The service is awesome, the employees seem to be very happy and makes for a great atmosphere.

★★★
December 22, 2023

When DQ is on their game, its great. Ice cream is always great, but the food has been really hit or miss for me. I used to love going here for a burger but now it seems like a gamble as to if the bun is going to be soaked in grease and falling apart. The amount of grease sometimes on the burger is crazy, I havent seen anything like it at any of the other fast food restaurants so not sure what it is all about. Chicken and fries are good, I just wish the burgers were more consistent and not dripping in grease causing the buns to turn to mush before you even unwrap the burger.

★★★
December 22, 2023

Blizzards have been really thin and liquid-y lately

★★★★★
Local Guide
December 22, 2023

Friendly service. Love the Blizzards. Got an ice cream cake this time. Very tasty. Service was friendly and helpful.

★★★★
Local Guide
December 22, 2023

They dont flip their blizzard because they get runny fast.

December 22, 2023

Cranbrook DQ DOES NOT follow franchise standards. Every other DQ Ive been to gives 3x more toppings in their blizzards, poutines etc Not to mention, its standard practice for them to hold the blizzard upside down when handing it to you... it shows the thickness of their ice cream. They do not do this here. My husbands blizzard was SO bad the other night it was 95% ice cream only. Anything you order that requires toppings is less than what it should be.

★★★★★
Local Guide
December 22, 2023

Went in had a burger fries and drink. Hot food, not too cold inside.

Local Guide
December 22, 2023

Cashier interruptede 3 times to bark commands to co workers and staff. Cut me off several times to ask me what I was already trying to tell her the. At the end got my order wrong. Despite me giving it to her 3 times. Honestly I know Cranbrook isnt a shining example for food service but this was asinine. Wheelchair accessibility: Very little in the way of that.

Local Guide
December 22, 2023

Blizzards are getting runny, they dont flip them despite it says theyre supposed to on a sign in the drive through. Worst of all, like everything else, theyre prices have increased so much

★★★★★
Local Guide
December 22, 2023

Great service and delicious food

December 22, 2023

Pictures speak for themselves.

★★★★★
Local Guide
December 22, 2022

Always friendly service and the go-to place for ice cream cakes!

★★
Local Guide
December 22, 2022

The hash browns tasted very bad. Looks like the oil was overused.

★★★★
Local Guide
December 22, 2022

Everything got smaller size smaller ever since they covet epidemic epidemic but other than that if theyre not too bad Im glad they got their eight dollar meals back really enjoyed them

★★★★★
December 22, 2022

My sister and I went to the Cranbrook Dairy Queen this afternoon to get an ice cream cake to celebrate my dad who had passed away in the morning. The staff was absolutely kind, patient and helpful with us. Not only did they quickly provide the cake but they also wrote a message to my dad on the cake that our family asked for. Thank you for helping turn around our heartbreaking day.

★★★★★
Local Guide
December 22, 2022

Awesome helpful staff. Food is always fresh and properly packaged.

★★★★★
December 22, 2022

Thank you for the great service! Drive-Thru staff were polite and well mannered! Best burger in town!

★★★★★
Local Guide
December 22, 2022

Reliable fast food. Great onion rings.

★★★★
Local Guide
December 22, 2022

The need to work on making fries but the service is good and love the blizzards but no upside-down pass little sad about that one day

★★★
Local Guide
December 22, 2022

This has very friendly fast food place but a major like is variety of ice cream products

★★★★★
Local Guide
December 22, 2022

Have been coming here for 16 yrs. Staff are wonderful and have never had a complaint about the food.

★★★★★
Local Guide
December 22, 2022

Had ice cream, it was hot out, ice cream was cold, win win.

★★★★★
Local Guide
December 22, 2022

DQ is one of my favourite places to go for ice Cream. Cheery, mint oreo and oreo blizzards options are top-notch, I never try food choices, but Ice cream is the best. They have a lot of Gluten-free Ice cream options, you should go and ask for them. The service is good and fast. The atmosphere is not bad, the place is clean and comfortable. The prices are not highly I recommend this Place

★★★★★
December 22, 2022

Fantastic service with a smile, the food is great too as well as the ice cream :)

★★★★★
Local Guide
December 22, 2022

Stop by every now an the for a blizzard great service good staff.. unlike McDonalds they seem to be screwing everything up I totally recommend this Dairy Queen for a stop by well-maintained kept very clean

★★★★
Local Guide
December 22, 2022

Their Ice-cream is awesome. What Im disappointed in, is that their Busterbar is getting smaller and smaller as the years go by. They use to be double the size. I have noticed that, since I have been buying them for years and they are my favorite treat. Please return them to their original size.

★★★★★
December 22, 2022

Parking: More then 10

★★★★★
Local Guide
December 22, 2022

Great treats and service Kid-friendliness: Icecream treats are always a hit

★★★★★
Local Guide
December 22, 2022

Great people

★★★★
Local Guide
December 22, 2022

A great fast food place. Of course Blizzards are just plain awesome

December 22, 2022

Completely messed up the order. We ordered a poutine, onion rings, a mushroom Swiss, and a quarter pounder with just ketchup, cheese, and bacon. Didn t even get the poutine, the burger had everything that we didn t ask for on it, the fries were cold, and it cost us $10 more dollars then it actually should have. Unbelievable.

December 22, 2021

3 times now they have messed up my order and over charged me for something I didnt order

★★★★★
December 22, 2021

Good food

★★★★★
December 22, 2021

Love the customer service.

★★★★★
Local Guide
December 22, 2021

Ordered a custom cake and I m very pleased with the outcome

★★★★
Local Guide
December 22, 2021

Who doesnt like ice cream!

December 22, 2021

I could ring out the bun it was so greasy. Straight in the garbage with this burger

★★★
Local Guide
December 22, 2021

Poutine was good, burger was not, you can tell it was previously frozen.

★★★★★
Local Guide
December 22, 2021

For all your best treats.

★★★★★
Local Guide
December 22, 2021

Excellent as always!!!

★★★★
December 22, 2021

Soon

★★★★★
Local Guide
December 22, 2021

This visit was all about the ice cream. When faced with so many options, just go with your gut feeling.

December 22, 2021

Wy wife and I went in for lunch yesterday,we both had the new chicken bites.They were totally disgusting to say the least. I am a total fan of DQ but this was a really poor showing.

★★★
Local Guide
December 22, 2021

Can you stop microwaving my burger and bun, in the packaging after its assembled? Thatd be great.. If I wanted that kindof burger, Id go to a gas station..

★★★★★
December 22, 2021

My favorite place to eat

December 22, 2021

So tired of paying for stuff and then not receiving it.

★★★★★
Local Guide
December 22, 2021

Good food with nice outdoor seating

★★★★★
December 22, 2021

Quick service

★★★★
December 22, 2021

Great place but more dealing with drive-through then people waiting in line in store

★★★
December 22, 2021

Staff were friendly, My blizzard fell out the cup and I felt like I had been betrayed by the fundamental aspect of the blizzard. The restaurant was clean and the drive through service was fast granted. My burger was slightly damp, one might even say moist, fries were crisp and drink was fine. But the blizzard didnt stick less than 30 seconds after it being handed to me.

December 22, 2021

Staff is not very friendly. Food never disappoints.

★★★★★
Local Guide
December 22, 2020

Always friendly and quick staff.

★★★★★
Local Guide
December 22, 2020

Great service and tasty blizzard!

★★★★★
Local Guide
December 22, 2020

Thanks for having us. We enjoyed your food.

★★★★★
December 22, 2020

Such a professional establishment, amazingly fast service. Such a delight to be graced with the Cranbrook dairy queen. The cutlery was easily located and there were endless amounts of ketchup packets. 10/10 would come again. Wish DQ the best! - your star customer;)

★★★★
Local Guide
December 22, 2020

The staff are very friendly and efficient. Prices are excellent for breakfast.

★★★★★
Local Guide
December 22, 2020

Friendly fast i go once a week they know me by name and what i order

★★★★
Local Guide
December 22, 2020

Good hamburger

★★★★
Local Guide
December 22, 2020

Good food and its fast

★★★★★
Local Guide
December 22, 2020

The staff and service make this ( DQ) a super place to enjoy a full meal, a snack, or just a refreshing drink.

★★★★
December 22, 2020

Always good food, Friendly staff, lots of options, however, would like to see more fries in box basket meals though.

★★★★★
December 22, 2020

Ordered a cake for celebration of my sons heart transplant anniversary. Explained what it was for and they went above and beyond with the cake decorating. So impressed and thankful!

★★★★★
Local Guide
December 22, 2020

Attentive staff, clean environment and food is as expected from a Dairy Queen.

★★★
Local Guide
December 22, 2020

Good food. But almost zero COVID-19 protection. Only half measures in sanitization.

★★
December 22, 2020

I love Dairy Queen, but the past few visits I noticed none of the staff members behind the counter or in the prep area had gloves or masks on. In times likes this it may be something to consider. And I was not the only one who noticed.

★★★★
Local Guide
December 22, 2020

Its Dairy Queen. Driv thru was as expected

★★
Local Guide
December 22, 2020

Long wait

★★★★
December 22, 2020

COVID Friendly service. Relaxed atmosphere w Umbrella tables. Delicious Chicken Strips.

★★★★★
Local Guide
December 22, 2020

Always fast and friendly service.

★★★★★
Local Guide
December 22, 2020

Great staff and decent prices.

★★★★
December 22, 2020

Quick friendly yummy place to go

★★★★★
Local Guide
December 22, 2019

Wonderful family & community oriented restaurant.

★★★★
December 22, 2019

Very good food!

★★★★★
Local Guide
December 22, 2019

Cheap meals and combos

★★★★
December 22, 2019

Service is fast and faces are friendly

★★★★★
Local Guide
December 22, 2019

Fast service and great menu

★★★★★
Local Guide
December 22, 2019

A favorite place of mine.

★★★★★
Local Guide
December 22, 2019

Always love going here for burgers and treats.

★★★★★
December 22, 2019

It is always a pleasure. Always the same

★★★★
Local Guide
December 22, 2019

Come on...its DQ!! But its always clean and staff are nice.

★★★★★
December 22, 2019

Great food and service.

★★★★
Local Guide
December 22, 2019

Not all of DQ serve breakfast, this one does.

★★★
Local Guide
December 22, 2019

Needs some focus on detailed cleanup during business hours.

★★★★★
December 22, 2019

Always good food and very friendly service

★★★★★
December 22, 2019

Last night may 15th around 8:30pm we drove through drive Thur and ordered two blizzards , I usually don t like to order blizzard at this location as they are never mixed like the Fernie store! Well last night whom ever worked that shift made it just like they were taught !! Yes thanks for making it where the mixture was mixed from bottom to top perfectly. Nothing is more gross then the first half of ice cream last half to sweet to eat ! Take time make them all right ! Thanks again

Local Guide
December 22, 2019

Don t bother buying Buster Bars. They used to be good but the last 2 times they were extremely disappointing. Even after mentioning the lack of everything after the first visit didn t seem to help.

★★★★★
December 22, 2019

I go to Dairy Queen often even just for coffee with friends and its been my experience that Dairy Queen is one of the cleanest restaurants in Cranbrook. Im very impressed.

★★★★
Local Guide
December 22, 2019

What you expect for a chain icecream place. Tasty as always.

★★★★★
Local Guide
December 22, 2019

Love the food, but I also love my order complete. I was shorted two burgers and had to return to get them, however, I walked out with a free box of dilly bars. Good manager at this location.

★★★★★
December 22, 2019

Cool staff and blizzards!

★★★★★
Local Guide
December 22, 2019

Did a great job on the Birthday cake

★★
December 22, 2019

Im pretty certain the staff are stoned or something. I had to tell the person taking my order 3 times what i wanted, $7 bacon cheeseburger meal. Then they still did not get my order proper, as they kept forgetting the sundae that comes with it. If the store was busy and loud i could kind of understand missing what someone tells you but the store was basically empty at the time.

★★★★
Local Guide
December 22, 2019

Havent had a blizzard in a while oh what a treat. Already looking forward to next visit.

★★★★★
Local Guide
December 22, 2019

Very good service with a smile.

★★★★★
Local Guide
December 22, 2019

Nice place. Standard DQ

★★★★★
December 22, 2019

My boyfriend and I stopped here on our way through Idaho and I was so impressed by how clean the store was, as well as how friendly and efficient the staff were! I commend the management at this location, well done!

★★★
December 22, 2019

Value for cost

★★★★★
Local Guide
December 22, 2019

Great place to have breakfast or any thing else

★★★★★
December 22, 2019

Awesome place

★★★★★
Local Guide
December 22, 2019

Good service, good food, good prices. One of the better Dairy Queens Ive been to

★★★★★
Local Guide
December 22, 2019

Great food n friendly fast Service

★★★★★
Local Guide
December 22, 2019

This is a great place to go for lunch and sit down to enjoy a coffee. The people are so friendly and they come around to refill your cup.

★★★★★
Local Guide
December 22, 2019

Great service Family Favorites New and exciting flavors

★★★★
Local Guide
December 22, 2019

Much better food than a few years ago.

★★★★
December 22, 2019

Food is amazing and love their blizzards..

★★★★★
Local Guide
December 22, 2019

Excellent food great prices

★★★★★
Local Guide
December 22, 2019

Great staff

★★★★★
Local Guide
December 22, 2018

I always have great experiences at DQ; from management to staff they are always so kind and the food is always great.

★★★★★
Local Guide
December 22, 2018

Oh so lovely desserts! I will be back.

★★★★
Local Guide
December 22, 2018

Theyve got breakfast! It was fairly tasty too. The staff were super friendly and the restaurant was clean and welcoming.

★★★★★
December 22, 2018

Great crispy chicken. Great brownies delight.

★★★★
Local Guide
December 22, 2018

The service was pretty quick and the food was good.

December 22, 2018

Ordered the cheeseburger & burnt my tounge on the condiments and pickle, two items that shouldnt burn you in a burger unless its been microwaved. Hot pickles and moist bun are not a tasty combination.

★★★★★
December 22, 2018

The service and food was good.

★★★★★
Local Guide
December 22, 2018

Friendly staff and no silly double drivethru.

★★★★★
Local Guide
December 22, 2018

Brought the nieces here for some ice cream after bowling the night away. The staff were great and so friendly. Everything was pretty hot and fresh which is surprising for a DQ. The place was well kept too, not dirty at all.