Dairy Queen Grill & Chill in Cranbrook

The new Caramel Java Chip Blizzard is AWESOME.

Great healthy options, salads on point.

Great burger, and the experience is always great at DQ. Sept 5, 2024 - I had the bacon and egg breakfast sandwich today. It was delicious! Food : 5/5

Fries werent cooked properly , other then that this place is usually good .

The blizzard spilled out onto the counter! They had to remake it and when I asked them to flip it over again they refused. What is this dairy queen??

Their strawberry vanilla shake is pretty delicious

The a and w lady gave me more fries but the dairy queen ones are okay Wheelchair accessibility: I couldnt get inside with my wheelchair but I walked in and it was okay I had 78$ worth of the poutine and chicken strips Food : 5/5 |

The best and perfect peanut buster parfait that Ive had in the last 30 years, a thin layer of chocolate and peanuts at the very bottom, chocolate drizzled along the sides with a light layer of more chocolate in the middle and finishing with a little thicker chocolate and a few more peanuts on top with the rest being vanilla ice cream...not too much choc/peanuts and not too little...mmm mmm mmm Thank you Cranbrook Dairy Queen!

Not sure if this is under new management but I cant even get a blizzard made properly. 2 visits in a row, completely useless. Now for the third visit. A super rude inf haired teenager just stared ne down in the window when I had to hand back my kids Sundays that where made incorrectly... then u drive ten minutes home and dig into my blizzard... peanut butter cup add cookie dough... the kicker when I called to talk to them the lady said nope I checked with the staff and they put cookie dough in it.... there is no cookie dough at all. Nice way to deal with a problem by accusing your customer of living.... poor management and bad attitude employees.

Great burgers

I dont think this dairy queen realizes that their sign says if not served upside down, the next one is free under their blizzard advertisement. Its also in proper training for this franchise. The first time we had dq at this location was 6 months ago. That time is was great. Everytime since the blizzards are soft and borderline soupy. One time I went in (after going through the drive thru) because it was so melted it looked like soup! The staff huffed and made a new one. And that one was the exact same consistency. Today, the drive thru lady was not nice or welcoming in any fashion. No friendliness, nothing. We all hate working but jeez, if youre that miserable find somewhere else. (The lady who took the order was lovely to talk to though). Oh and my blizzard was runny and not a blizzard. About the only good thing I can say is they dont skimp on the ingredients in their blizzards. The younger staff need better training and ice cream soup doesnt sell!

Poorly sauced strips and a rootbeer that was actually just soda water put through empty fountain lines . Still edible but the next time I go, I think Ill stick to the blizzards.

Dietary restrictions: I believe they have dairy free dilly bars? Im unsure about any other specifics. Food

Had to repeat order 3 times. Still missed one dipped cone. Also ordered 2 boxes of dilly bars and 2 of buster bars. Got it half right as got ice cream sandwiches instead of dilly bars which we ordered . Didnt check boxes till we got home ,and live 20kh out of town. Going to call manager to see what can be done

Great blizzards

I usually stop here while en route to Nelson. Today I ordered the chicken fingers, poutine and a dilly bar. The blonde lady that works here is an absolute angel. I got a water for my pup and she offered us a bowl for it. So sweet and kind. My dog enjoyed a couple of the chicken fingers too. We both agreed they were delicious. Poutine was nice and hot and full of cheese. Just the way I like it! Thank you for going the extra mile for me and my pup. Great service! And food. Parking: Sat on the patio and ate as the weather was nice today.

Had a 6 piece chicken strip and fries with gravey. Chicken strips were great as was the gravey. Fries were Luke warm and soft, not hot and crispy so they were sitting there. Ordered a banana split blizzard that was too liquidity and would have fell out if turned upside down. Also ordered a Reese peanut butter cup blizzard, was spot on. Normal blah interior, but very polite and nice service. Had to ask and wait for the bathroom key. Would recommend a code lock with a number that changes daily printed on the receipt for better access.

Always have a wonderful experience at DQ. The service is awesome, the employees seem to be very happy and makes for a great atmosphere.

When DQ is on their game, its great. Ice cream is always great, but the food has been really hit or miss for me. I used to love going here for a burger but now it seems like a gamble as to if the bun is going to be soaked in grease and falling apart. The amount of grease sometimes on the burger is crazy, I havent seen anything like it at any of the other fast food restaurants so not sure what it is all about. Chicken and fries are good, I just wish the burgers were more consistent and not dripping in grease causing the buns to turn to mush before you even unwrap the burger.

Blizzards have been really thin and liquid-y lately

Friendly service. Love the Blizzards. Got an ice cream cake this time. Very tasty. Service was friendly and helpful.

They dont flip their blizzard because they get runny fast.

Cranbrook DQ DOES NOT follow franchise standards. Every other DQ Ive been to gives 3x more toppings in their blizzards, poutines etc Not to mention, its standard practice for them to hold the blizzard upside down when handing it to you... it shows the thickness of their ice cream. They do not do this here. My husbands blizzard was SO bad the other night it was 95% ice cream only. Anything you order that requires toppings is less than what it should be.

Went in had a burger fries and drink. Hot food, not too cold inside.

Cashier interruptede 3 times to bark commands to co workers and staff. Cut me off several times to ask me what I was already trying to tell her the. At the end got my order wrong. Despite me giving it to her 3 times. Honestly I know Cranbrook isnt a shining example for food service but this was asinine. Wheelchair accessibility: Very little in the way of that.

Blizzards are getting runny, they dont flip them despite it says theyre supposed to on a sign in the drive through. Worst of all, like everything else, theyre prices have increased so much

Great service and delicious food

Pictures speak for themselves.

Always friendly service and the go-to place for ice cream cakes!

The hash browns tasted very bad. Looks like the oil was overused.

Everything got smaller size smaller ever since they covet epidemic epidemic but other than that if theyre not too bad Im glad they got their eight dollar meals back really enjoyed them

My sister and I went to the Cranbrook Dairy Queen this afternoon to get an ice cream cake to celebrate my dad who had passed away in the morning. The staff was absolutely kind, patient and helpful with us. Not only did they quickly provide the cake but they also wrote a message to my dad on the cake that our family asked for. Thank you for helping turn around our heartbreaking day.

Awesome helpful staff. Food is always fresh and properly packaged.

Thank you for the great service! Drive-Thru staff were polite and well mannered! Best burger in town!

Reliable fast food. Great onion rings.

The need to work on making fries but the service is good and love the blizzards but no upside-down pass little sad about that one day

This has very friendly fast food place but a major like is variety of ice cream products

Have been coming here for 16 yrs. Staff are wonderful and have never had a complaint about the food.

Had ice cream, it was hot out, ice cream was cold, win win.

DQ is one of my favourite places to go for ice Cream. Cheery, mint oreo and oreo blizzards options are top-notch, I never try food choices, but Ice cream is the best. They have a lot of Gluten-free Ice cream options, you should go and ask for them. The service is good and fast. The atmosphere is not bad, the place is clean and comfortable. The prices are not highly I recommend this Place

Fantastic service with a smile, the food is great too as well as the ice cream :)

Stop by every now an the for a blizzard great service good staff.. unlike McDonalds they seem to be screwing everything up I totally recommend this Dairy Queen for a stop by well-maintained kept very clean

Their Ice-cream is awesome. What Im disappointed in, is that their Busterbar is getting smaller and smaller as the years go by. They use to be double the size. I have noticed that, since I have been buying them for years and they are my favorite treat. Please return them to their original size.

Parking: More then 10

Great treats and service Kid-friendliness: Icecream treats are always a hit

Great people

A great fast food place. Of course Blizzards are just plain awesome

Completely messed up the order. We ordered a poutine, onion rings, a mushroom Swiss, and a quarter pounder with just ketchup, cheese, and bacon. Didn t even get the poutine, the burger had everything that we didn t ask for on it, the fries were cold, and it cost us $10 more dollars then it actually should have. Unbelievable.

3 times now they have messed up my order and over charged me for something I didnt order

Good food

Love the customer service.

Ordered a custom cake and I m very pleased with the outcome

Who doesnt like ice cream!

I could ring out the bun it was so greasy. Straight in the garbage with this burger

Poutine was good, burger was not, you can tell it was previously frozen.

For all your best treats.

Excellent as always!!!

Soon

This visit was all about the ice cream. When faced with so many options, just go with your gut feeling.

Wy wife and I went in for lunch yesterday,we both had the new chicken bites.They were totally disgusting to say the least. I am a total fan of DQ but this was a really poor showing.

Can you stop microwaving my burger and bun, in the packaging after its assembled? Thatd be great.. If I wanted that kindof burger, Id go to a gas station..

My favorite place to eat

So tired of paying for stuff and then not receiving it.

Good food with nice outdoor seating

Quick service

Great place but more dealing with drive-through then people waiting in line in store

Staff were friendly, My blizzard fell out the cup and I felt like I had been betrayed by the fundamental aspect of the blizzard. The restaurant was clean and the drive through service was fast granted. My burger was slightly damp, one might even say moist, fries were crisp and drink was fine. But the blizzard didnt stick less than 30 seconds after it being handed to me.

Staff is not very friendly. Food never disappoints.

Always friendly and quick staff.

Great service and tasty blizzard!

Thanks for having us. We enjoyed your food.

Such a professional establishment, amazingly fast service. Such a delight to be graced with the Cranbrook dairy queen. The cutlery was easily located and there were endless amounts of ketchup packets. 10/10 would come again. Wish DQ the best! - your star customer;)

The staff are very friendly and efficient. Prices are excellent for breakfast.

Friendly fast i go once a week they know me by name and what i order

Good hamburger

Good food and its fast

The staff and service make this ( DQ) a super place to enjoy a full meal, a snack, or just a refreshing drink.

Always good food, Friendly staff, lots of options, however, would like to see more fries in box basket meals though.

Ordered a cake for celebration of my sons heart transplant anniversary. Explained what it was for and they went above and beyond with the cake decorating. So impressed and thankful!

Attentive staff, clean environment and food is as expected from a Dairy Queen.

Good food. But almost zero COVID-19 protection. Only half measures in sanitization.

I love Dairy Queen, but the past few visits I noticed none of the staff members behind the counter or in the prep area had gloves or masks on. In times likes this it may be something to consider. And I was not the only one who noticed.

Its Dairy Queen. Driv thru was as expected

Long wait

COVID Friendly service. Relaxed atmosphere w Umbrella tables. Delicious Chicken Strips.

Always fast and friendly service.

Great staff and decent prices.

Quick friendly yummy place to go

Wonderful family & community oriented restaurant.

Very good food!

Cheap meals and combos

Service is fast and faces are friendly

Fast service and great menu

A favorite place of mine.

Always love going here for burgers and treats.

It is always a pleasure. Always the same

Come on...its DQ!! But its always clean and staff are nice.

Great food and service.

Not all of DQ serve breakfast, this one does.

Needs some focus on detailed cleanup during business hours.

Always good food and very friendly service

Last night may 15th around 8:30pm we drove through drive Thur and ordered two blizzards , I usually don t like to order blizzard at this location as they are never mixed like the Fernie store! Well last night whom ever worked that shift made it just like they were taught !! Yes thanks for making it where the mixture was mixed from bottom to top perfectly. Nothing is more gross then the first half of ice cream last half to sweet to eat ! Take time make them all right ! Thanks again

Don t bother buying Buster Bars. They used to be good but the last 2 times they were extremely disappointing. Even after mentioning the lack of everything after the first visit didn t seem to help.

I go to Dairy Queen often even just for coffee with friends and its been my experience that Dairy Queen is one of the cleanest restaurants in Cranbrook. Im very impressed.

What you expect for a chain icecream place. Tasty as always.

Love the food, but I also love my order complete. I was shorted two burgers and had to return to get them, however, I walked out with a free box of dilly bars. Good manager at this location.

Cool staff and blizzards!

Did a great job on the Birthday cake

Im pretty certain the staff are stoned or something. I had to tell the person taking my order 3 times what i wanted, $7 bacon cheeseburger meal. Then they still did not get my order proper, as they kept forgetting the sundae that comes with it. If the store was busy and loud i could kind of understand missing what someone tells you but the store was basically empty at the time.

Havent had a blizzard in a while oh what a treat. Already looking forward to next visit.

Very good service with a smile.

Nice place. Standard DQ

My boyfriend and I stopped here on our way through Idaho and I was so impressed by how clean the store was, as well as how friendly and efficient the staff were! I commend the management at this location, well done!

Value for cost

Great place to have breakfast or any thing else

Awesome place

Good service, good food, good prices. One of the better Dairy Queens Ive been to

Great food n friendly fast Service

This is a great place to go for lunch and sit down to enjoy a coffee. The people are so friendly and they come around to refill your cup.

Great service Family Favorites New and exciting flavors

Much better food than a few years ago.

Food is amazing and love their blizzards..

Excellent food great prices

Great staff

I always have great experiences at DQ; from management to staff they are always so kind and the food is always great.

Oh so lovely desserts! I will be back.

Theyve got breakfast! It was fairly tasty too. The staff were super friendly and the restaurant was clean and welcoming.

Great crispy chicken. Great brownies delight.

The service was pretty quick and the food was good.

Ordered the cheeseburger & burnt my tounge on the condiments and pickle, two items that shouldnt burn you in a burger unless its been microwaved. Hot pickles and moist bun are not a tasty combination.

The service and food was good.

Friendly staff and no silly double drivethru.

Brought the nieces here for some ice cream after bowling the night away. The staff were great and so friendly. Everything was pretty hot and fresh which is surprising for a DQ. The place was well kept too, not dirty at all.