McDonald's in Cranbrook

Not great

it says open it is just the drive through

Its a McDonalds, nothing special and the service sucks at this location, food has to be double checked and its hard to understand a majority of the staff. Front counter wasnt a friendly place either.

Their fish and chips is not exactly as advertised on the TV commercial

Fast and easy

The staff seems to be soo arrogant and they dont care much about customers

A good deal.

It was painful ordering for 5 minutes Hire people who know the til Hire people who speak English and care about level of service This location is a disgrace RONALD WOULD NOT BE PROUD

Really people baging the food read the boxes before handing them out I order a mcchicken not a habanero. And do t blame grill owner your the reason alot of us quit because you are incompetent of running a McDonalds. And corporate should get rid of you finally. You get in the way of worker to make sure the right meals are going out.. and favoritism there so bad

Its a typical Maccas. Good coffee and meals. Clean.

Worst customer service, I entered in there to order and girl on front desk she rolled her eyes. If you dont want to work just leave then

Decent service did it make my coffee right two days in a row in that area Ill go to Tims they carry extra coffee and a stir stick in my Jeep they are so hit and miss the McDonalds in Cranbrook British Columbia one of the worst ones Ive gone to in my Trucking Long Haul history what the heck is with no breakfast before 7:00 a.m. give me a break

Service doesnt seem to be as good as it was... Coffee could be hotter?! Check your take out bag because I havent had an experience yet where its complete. Its the take it or leave it experience. Food

Would suggest the food handlers and preparers of the sandwiches wear good grade gloves..I dont appreciate people handling my food with their bare hands especially in these times

This has to be the worst mcdonalds on the planet Staff are constantly rude Dont speak English and can mess up a order because of this. It doesnt matter if Im there daily and order the same thing They still mess it up. If your going to hire foreign workers and take away Canadian jobs. Make sure they can do the job or speak the language or be grratfull for even being here

Im not the biggest fan of mcdonalds anymore just because of this mcdonalds like it was absolutely disgusting when I got there and I got sick for like a week after I ate it and it tasted absolutely disgusting I wouldnt be surprised if they deep fried a rat and put it in my burger like I want to just through up thinking about it

Stale english muffins and undercooked hashbrowns. Food quality has gone down the tubes with the new owners.

Good

Good

Constantly repeating myself in the drive through No mayonnaise, sub it for habanero sauce please. Then when I pay, I make sure to ask the cashier Thats without the Mayo and add hababero right? Tells me yes. Guess what? Lol comes with Mayo been like this past 4 times Ive went. I will not be spending anymore money there. Place is turning Into a joke. Plus the mutant zombies walking around that place is getting quite ridiculous

This might be the coldest McDonalds Ive ever been in the AC sure works in here.

Chicken nuggets are nice with barbecue sauce. Very large and comfortable place to sit in and have food

If I could give fewer stars, I would! Worst McDonalds in Canada. Cannot get orders correct, and argue with you when you tell them its wrong. Skip this restaurant! Food

All was as expected until I needed to use the mens room. It was nasty and the photo of the toilet seat speaks volumes to the franchise cutting corners. It looked like they tried to paint it and it was not a solution to the less-than-sanitary state it was currently in.

This McDonalds is great! Friendly staff and very clean place!!

Worst McDonalds experience ever. I requested a small cup of water and was told I must buy a bottled water. And I couldnt use the restroom without waiting to be being escorted there by staff and them unlocking the door. What has happened to this place?

Picture of spicy chicken looked so good...what a disappointment. Overcooked, tasteless. Fries were cold...rootbeer was out of order. Place was not very clean....wont be back

Mine own exprience at mcdonalds wast a did mix container. On the positive side, i throughly did enjoy their poutine it wast delicious and forsooth a highlight of mine own visiteth. Howevr, the cleanliness of the restaurant wast only avrage, and i did notice some questionable individuals round, which madeth me a did bite uneasy. unfrtunately, the srvice hath left much to beest did desire. At which hour i did approach the countethr, the staff hath seemed disintrestd and unhelpful. The mistress taking rdrs barely agnized me, tooketh mine own wage without a wrd, and hath walked hence without providing a receipt. This want of basic customr intraction wast disappointing and somewhat frustrating. to addeth to the disappointment, the sundae i rdrd wast not up to standard it arrivd did melt and wast not enjoyable at all. This wast particularly disappointing aftr the promising starteth with the poutine. in conclusion, while mcdonalds poutine wast a standout, the ovrall exprience wast marrd by indiffrent srvice and subpar dessrt quality.

The manager was extremely rushy, also it feels like a prison camp as someone has to walk you to the bathroom and unlock it. 2/10

Ordered ice cream and the cup only came half full. When I questioned the guy, he gave me grief saying it was good. This scamming and attitude has happened mutiple times at the same location.

Food was aok same as same. Had to ask for a key to washrooms.

Ordered through the app and did curbside pickup, after 20 minutes and they had cleared the giant drive thru line, I called the restaurant to see what happened. The person who answered said my order didn t process and took my order again. The meal was okay I mean it s McDonald s, she gave me an apple pie to assuage me. The 6 nuggets were so past their prime sauce could not help, the apple pie? Burnt. Rant over

Clean bathrooms, thank you

Worst location ever. Need a key for the bathroom. Baby change station is in a different bathroom and when I asked for a key she said you need that one? I said yes I need to change my kid, she rolled her eyes and said I need a different key. Tables were filthy .. used a baby wipe and it was gross when I was done. Then they served us warm apple juice and said it s like that. Avoid at all costs!!

This place is huge, love they still have self serve ketchup and soft drinks. Super clean, friendly staff.

I am your regular customer i come on daily basis . i ordered my food today and was waiting for the food but one of your Manger just asked me am I door dasher as i was just waiting for my food . When i told her she just started arguing with me . Did you ask everyone the same questions? Thanks Food

Great cup of coffee

Ordered McDouble meal Got a single cheese burger. Paid for a double.Bad burger builder.

Its McDonalds not the Waldorf! The girl that took our order got it 100% wrong and a manager had to step in and redo the order. Come on!! Its McD!!! How hard can it be?? Ugh!

Its awful now... Food is bad, and rude service and location. Why? Location is so bad now... Saw some dude dealing outside next to building...

Here are some common Cranbrook McDonald s problems and solutions to those problems: Fully expect your order to be wrong at this McDonald s. Also, show up fully ready to repeat yourself 5 times as loud and clear as you can possibly be in the drive-through. If you order 3 bacon and eggers and ask for salt and pepper, don t assume they will give you enough for all 3 sandwiches. They ll most likely give you two salt and zero peppers. If you tell them how many salt and peppers or ketchups you want at the drive-through speaker, you won t get any. You have to beg for it at the window. Just ignore how much they make you feel like this is a huge inconvenience to them. I once had them tell me to park on the street to wait for my order because the two drive-through waiting spots were full. After 15 minutes, they came out with my bacon and eggers (two salts, zero peppers in the bag) and they told me I shouldn t park on the street . I made them go back and get me the other salt and pepper I asked for and that was a massive inconvenience. There was another time I ordered breakfast sandwiches. I had a tee time booked and the standard Cranbrook McDonald s 15 minute drive-through wait had me in a hurry. They finally came and gave me a bag of food and I hit the road to the golf course. I dug into the bag on the way there to find it was an order of 50 NUGGETS with no sauce at 9am super breakfasty. Also, make sure you get a few extra straws if you plan on taking longer than 5 minutes to drink your pop. Swap them out to minimize the paper taste and odds of your straw collapsing in on itself. While you re at the Cranbrook McDonald s, make sure to swing around back and watch people smoke crack and show full frontal whilst peeing towards the road that your family is traveling on. Prepare to cover your 10yo daughter s eyes. Remember to take a proactive and assertive approach at the Cranbrook McDonald s drive-through. Thanks for coming to my Ted Talk!

Service was fair but hard to understand server. Food portion was tiny for very expensive price food quality has drastically gone downhill. Many homeless hanging around I noticed other people looking uneasy at all the homeless hanging around

Great service crew! All friendly! Stopped for lunch with kids, food fresh and hot. Washrooms are surprisingly clean compared to other locations! Kid-friendliness: Art materials available for kids

Very slow

Super good, great seasoning on the fries, and savoury flavor.

Went through the drive through tonight and had to wait in line for like 10 minutes. Thought they have a number parking spots for reason. Anyhow got to the window finally. And I asked for extra caramel in my sons Sunday and got less then I usually get when I ordered a normal one. And paid 40 cents more for it. And I asked the guy and all he said was yes. Come on people if your going to run the window at least know what people are asking you.

Can feel a bit dodgy at night time but other than that it works

Ordered a Mcchicken meal with another extra sandwich, and the lettuce and mayo were everywhere but on the sandwich on both. Mcchickens are the most basic to make. Fries were not filled up in the box, and some were still 1/2 frozen. Its not worth the price paid. New ownership is apparent as employees could barely understand or speak English. Place was a mess....Will not be returning.

I got a caramel Lotta and the only filled my my cup half way... on top of that there screen was broken

Ordered DoorDash on a Saturday evening. Ordered a double quarter pounder meal and a shake, and got a ten piece McNugget and a Diet Coke? No receipt attached either and dasher confirmed it was the right meal. Honestly baffled.

Good quick bite

Went there tonight the person on drive though did not understand English at all asked for super size 3 times payed for it then I get a large frys only half full asked for no ice in pop and it was full of ice worst mcdonalds around even worse then crestons

Good food. Hot. No issues with order. Typical McDonalds quality that Im used to.

McD food is McD food! Either you love it or you dont! We stopped for breakfast and it was the first time that my aunt had ever eaten at one. She likes the coffee.

Typical McDonalds. Place was busy. Foods good. No complaints Food : 4/5

Wow... this place is getting much much worse. I am a very tolerable person & I would never leave a bad review but something needs to be done about this McDonalds. Since new management has stepped into this place it has gone downhill drastically. This use to be my favorite spot to go too and chill with my friends and family. You can no longer do this! The service is poor, and you have to wait so long for your order. The order you get seems to always be wrong now and never mind the coffee is cold as well. Yikes, and the circus side show outside the restaurant is awful but I reckon that part is free. You would never want to drive here if you have children or grandchildren. This is not a family friendly restaurant anymore! There are folks outside shooting up and laying about basking in there mind loss. It is a show you do not want your family to see. If possible avoid this McDonalds. It use to be good but not no more. Head office should investigate and implement changes!

Homeless people

Always fast, fresh n clean inside, no complaints here!

Always sloppy, hardly ever correct.

Our order and service was perfect. No pop refill at this location, though.

horrible service. Did mobile order they deleted my number before they served me then said oh someone else took your food when it was infront of me. Next day went again and didnt notice the drywall from the roof coming down until a customer infront of an employee knocked the drywall from the roof down causing dust to fly into everyones food was very gross not going back here again fix the roof as their is a leak causing the drywall to crumble on the ceiling

The portions are getting smaller and the prices are to high

One thing is for sure that when you order something in the drive through youll get something in the bag. Most likely not what, or how you ordered it and the Frys will be cold and gross even after asking for fresh Frys. Your big mac light sauce and no pickles will be swimming in sauce and have extra pickles and the management dont care enough to get their staff to produce a quality meal. Ive been eating here for many years but the service and quality took a severe nose dive once they went to dual lanes and new owners.. McDonalds head office should do some investigation into the terrible food and service here. At least they dont screw up the chicken nuggets . Ive called in numerous times but its always the same problems. Now we just buy way less.

Food and service are, and always have been amazing. However, through no fault of their own, Im not comfortable visiting this location either in person or in my car anymore. The booths along the wall towards the bathrooms are usually occupied by the occupants, or their associates, from the Travelodge homeless shelter next door. Going through the drive-tbru Im worried about keeping my doors locked to keep these same people from attempting to enter my vehicle. I used to order from the drive-thru and then park and eat in my car in the parking lot but again, no longer feel safe doing so. I know I am not the only person, especially female, who feels this way. I feel great sympathy for the new owners who have no readily available solution to this unfortunately growing problem.

Went through, and he got our order wrong 3 times. So I told him for the fourth time, finally got it correct. Pulled up to pay and he was complaining to people about us through his head set. Started laughing at us and being really rude.

My order was simple Cheeseburger with just onions and ketchup and a small fries Fries were cold to the touch No onions on the burger Went back in for onions on my burger and literally I counted 5 tiny pieces of onion Definitely not what expected on their 2nd attempt with the onions

Had to wait 20 minutes to get my food while going thru the drive thru. Ordered 20 chicken nuggets and got a chicken sandwich. Do yourself a favor and go somewhere else.

Im not normally one to go out of my way to write a bad review. That being said in the last few visits I have gone here they consistently get my orders wrong or forget to add things whether I ask or should come standard (example syrup for pancakes, ask to add a packet of sweet and sour) even though they read it back and confirm it. I get it can get busy however not putting a Poutine in I paid for as well as other things, just not a great experience. Updated: It has got much worse. I highly recommend avoiding them for breakfast especially.

Its McDonalds. Not the best, not the worst. Food was prepared correctly. Bathrooms are clean. Kid-friendliness: Its McDonalds

So the food was not bad, the cheese in the poutine awful. We waited like 30 minutes for a few menus. Disappointed from not respecting the « fast food » name

We went through the drive through at 4pm-ish and ordered 4 CHICKEN big Mac Meals. When we went to check the food, we realized that there was 4 REGULAR big Mac Meals which was a common misunderstanding. So I called in to tell them that. There was this really rude lady that answered the phone. She moved the phone away to talk to someone (it sounded like) and then rudely said So what do you want me to do about it and slammed the phone down. Overall will not be coming back any time soon.

Great food

Every time I go there they screw up my order... no sauces... no fries... wrong sandwich... not overly impressed. Too bad a&w isnt open 247 anymore

Food lukewarm.

Brutal it was great about a year ago or so but since the new ownership u can t get a good coffee I have no idea why. , I have yet to have a hot hash brown or fresh breakfast and the quality of everything isn t good !! nothing like cold frys or food after 40$ 50$!

Great food service

I eat a lot of take out especially McDonalds. In my opinion this is the worst place i have ever eaten. Took over 25 minutes to get my meal. When i did finally get it the chicken burger was dry and over cooked. The fries were cold, soggy and had no salt. The staff lied and said everything was fresh. We saw the fries sitting in the rack for over 10 minutes. If i were you i would go to the Arbys just up the road.

Wow, I ordered on the mobile app when I arrived I couldnt use their wifi to verify, and had to use the wifi from Starbucks which was just beside the McDonalds. I asked the girl at the window why? and she replied its not my problem I then asked for 4 packs of mayo with money in my hand but before I could offer the money I was told next time you need to pay for these, their not free I didnt get the chance to explain there wasnt an option on the app. She then proceeded to give us our drinks, which were meant for the car behind us, and asked for them back! My son had already taken a drink and I didnt want to give them back with COVID and all, (would you want drinks passed through another vehicle?) ide rather dump them. She was very rude about the whole situation. I arrived home and they screwed my order up one of the burgers was wrong! When I contacted the head office they gave me a generic response of apology. And 14,000 points, which didnt even cover the cost of the screwed up meal... Never mind I have over 18,000 points and am only able to use 14,000 at a time! Why collect points then?

They need to get proper headsets so the order can be heard in drive-through.

they dont get my whole order nd it also isnt always the rite orxer

Too many people high on drugs to even sit and enjoy a meal. Dirty, loud and breaking things. Gross, and sad for the workers. Food

Worst food ever for any type of restaurant. Went through the drive thru ordered 2 of the new quarter pounders asked for fresh cooked patties for both burgers. Well need less to say the burgers on the sandwich were cold and old. Never again will I order from the Cranbrook McDonalds

Ordered through the McDonalds App and did pickup. Service was fast, my coffee and pies were already waiting for me when I showed up.

They didnt give us all our dipping sauces so the nuggets were dry.

Didnt go in just drive through

went through drive thru two times and was missing an item. terrible service

Poor service & worse attention to detail. Ordered hasbrowns in restaurant with my familys breakfast meals, and went to a table to wait for the food. 5 min later a staff member comes to the table and says they cant do hashbrowns anymore because its (now) after 11 and theyve changed the oil and can only offer fries now. Hotcakes happymeals arrive with fries and no knives, though one was ordered with apples. Neither my husbands nor my breakfast sandwiches came as ordered either. No knives at the self serve counter for us to get for oyrselves and poor service from staff the get meals corrected and utensils to eat them with. Ended up throwing out cold food due to the wair to have the food corrected.

I had some fries, burgers and pies here and all the food was fresh and tasty, no complaints on drinks either. The delivery to our table was fast

Rude manager (PAMELA) Zero points for customer service. Food

The Ordering System is Computerized, but they still got mixed-up and Confused in the production area! You Get a Lot of *Packaging: Paper, Boxes, bags Sleeves! And very little Quantities of food, considering the larger quantity of Money it takes actually settle down for the Snack! If you go to a Restaurant without the Arches for the Same amount of money, youll get Way more Food (a Meal) and a Lot less *Recycling , that cost you $ For the Short moment of having the *Snack for 2 kids and 2 Adults for *$46!

Worst food ever just getting worst. No salt on fries they have new wraps but no sweet chilli sauce for it just all together horrible

If you plan to go there in the evenings be prepared to wait over 25 minutes in the drive-thru line, the best part is, you get to do it all over again when they mess up your order! Its a fun merry go round, too bad you never get what you order, literally the last 3 times Ive either been given something relatively close to what I ordered or so far off that its almost hilarious, seriously though Id definitely avoid here if you have a choice

Great customer service! Food and drinks were hot and delicious.

Thanks for the extra 4 nuggets in the 20 Peace meal made my day :) Food was warm for delivery pountine was delicious and wrap was great! Pop didn t spill which was a great bouns:)

Terrible! No care with orders, condiments are always missing and drink orders constantly wrong. Employees need better training.

The employer needs to retrain there staff on how to read a ticket. They need re training on being able to put condiments you orderd in your bag , stiring drinks, etc would be a benefit to your staff todo a refresher on ticket reading.

A good McDonald s like any other. I enjoyed the kiwi smoothie and my McNuggets!

It was super busy due to everyone coming home from Shambhalla Music Festival, thanks to the hard working staff getting food out as quick as they could!! We really appreciated it

This place is an embaressment to mcdonalds. Bathrooms disgusting. Cooks not using proper hygiene. From taking cash to preparing my food no hand wash, gross.

Staff is just rude. Cutting you off as you try to order. Every time drive through income opens they are chuckling in to the mic and need order repeated several times. Food quality is what youd expect but customer service is none existent and every employee cuts off customers to try and end interactions before confirming orders properly.

Always good food, fast.

Take your kid to BK all they want to do is play go to Mc Ds and theres no play room they eat lol

Friendly staff, stopped by to take a bite and on our trip in no time.

Burger buns dry and crumbly, way too much sauce.

Easy in and out, ordered a quick breakfast, in 10 minutes back on our way.

Good place to grab a coffee and muffin in the morning before work. Drive thru open early.

Really negligent kitchen staff. Mccrispy bun was absolutely rock hard stale, and all dips missing. Pics would be provided if stale buns were visible in pics . Too bad. Youd think for a garbage chain , they would at least be consistent.

Good for a McDonalds

Easy to get thru.

The place has gone down hill since the previous owner..and not to mention the homeless has basically taken over the area!

Tired of calling the restaurant to complain about missing food. It is not my job to check the bag after soneone checks the bag...

Never had a bad experience here

Looks very nice then you walk in and youre surrounded by honeybees and druggies trying to get in.. inside the highly incomprehensible staff is busy trying to talk with her friends instead of serve you. Mens toilet seat is on desperate need of replacement and repair. Its a shame because the outside atmosphere is probably the nicest of any mcds Ive seen. Coffee is better than Tims.

Just McDonalds

I will say this again everytime I go to a McDonalds the food and service is excellent thanks

Every time we go they get something wrong with our order tired of it as we live across town we just quit going there except mabey coffee its good .

They forgot half of my meal I would ask for a refund but I live a ways away

Dude we spent 25$ on a few mcdoubles, shakes and fries... we drove back to work to eat our food and when I say the cheese in our burgers was not soft, let alone MELTED, oh my god. Our burgers were cold. Not warm. Not room temp. Cold. Our cheese was stiff. Not melted or floppy. Stiff as in dried out. Cute little pokey edges out of our burgers. Im pissed. I didnt eat anything but my fries for a 12 hour shift because I didnt want food poisoning. My coworker had not eaten today so I sadly cant say the same for her and hope her stomach is alright later. Update: it was not that busy 5 minutes ago. We have called 10 times. And no answer. What even is customer service???

This mcdonalds has got to be one of the worst mcdonalds I have ever been to they are consistently messing up orders today we ordered and I get a quarter pounder without cheese I return it they take it to the back and slap two pieces of cheese on to the same burger that has already cooled down you guys are ridiculous get it together.

Pretty standard fare.. Its McDs! Place was clean and well kept. Didnt feel like I was going to get jumped in the parking lot or anything. Id still lock your doors though. Biggest downer on this location was simply getting in/out of the parking lot! Its somewhat set back from the highway (maybe the road moved?) and you end up driving around in circles a bit.

We wanted to order at the front, but there was no staff there for a bit so we had to order on the electronic board. Fast service though!

This McDonalds needs a good clean. My MCchicken was dry and sad. A lot of homeless and drug users hang here.

Great and fast

Dont hate it just cant get their orders right

Scary. A staff member removed a large saw from a chair like it was nothing. Vagrants hanging around outside. Scary. Avoid under darkness. Also a member of the public leaned on the pickup counter breathing all over new orders and management said nothing. Gross. Avoid.

Great service. Its a McDonalds. Food was predictable and good

With current staffing shortages impacting every restaurant yielding long waits, lousy service and high prices there is always the solid predictability of McDonalds. On this particular morning I drove across Cranbrook to get an orange juice because it was beyond the capacity of both sit-down places I tried, one of which I walked out of after 40 mins of being ignored, the other overwhelmed, over priced & for our table unable to provide OJ.

This has been twice that I have been at this location and both times I had to wait, which I dont mind if the food is fresh and hot . The buns must have changed, thats all Ill say about that. I wont be back. Not worth the money.

I love their breakfast, I had Egg McMuffin and Hash Brown with orange juice. It was really good

Quick service

4 out of last 5 door dash orders missing items. Today was told to call Doordash even though mcdonalds had quality stickers on the bag stating order was complete. Dont recommend at all. Rude on phone and no service.

Dietary restrictions: Burgers without the bun are gluten-free same with the fries. Food

How do you miss cheese on cheeseburgers? I could see if it was on one but not all 3.

Good in general

Fast

Really upsetting that whenever they make a mistake they expect you to pay for the replacement that you originally paid for after they messed up. Not into paying 50+ to try and get the same thing fixed, and then getting the same mistake. Again.

I have been going to McDonald s for years. I ve always gotten my morning coffee from this location. Always had quick service and rarely got my order wrong. Even during busy hours of the day. But in the past year the service and quality has gone into the toilet. The line up is usually 10-20 cars long and takes forever. I no longer get coffee in the mornings anymore because it just takes too long. The other night I went there and ordered a Big Mac combo I had to wait 30 minutes for my order. If I wanted to wait that long I could have gone to an actual restaurant. On top of that, there are countless homeless people wandering around and causing a disturbance inside. I really wish they could figure their stuff out. I will not being going to McDonald s anytime soon.

There must had been a lot of new workers. First window didnt open up, so I went to the second and it threw the worker off. I was just driving through, so not a regular patron.