613 Dartmouth St South, Dartmouth, MA 02748, United States
What do you get when you mix exceptional service, a family atmosphere, and delicious Italian fare? A typical visit at our taste bud-friendly eatery.
I tried to take the high road in regard to this review, I tried sending a private message through their web site but since I got no reply at all and reviews here have a response I decided to put it here. Thursday night is pizza night in my house. Last week, I placed my take out order at 4:38 pm. I was told upon arriving there that they were a bit behind. A bit behind in my mind is 5 to 10 minutes. I did not get my pizzas until 5:40 pm, a full hour after placing my order. To make the evening even more of a disaster, I knew as soon as they handed me the boxes that the pizzas were not hot, meaning they sat somewhere for a while. I didn't complain right then and there because I figured I would just reheat them when I got home. I was totally wrong on that count. Not only were the pizzas cold, they had been overcooked to begin with making the crust crumbly and in most of the areas blackened. Add in the typical lack of sauce and I had 4 dry pizzas that no one in my household wanted to eat. With all due honesty, generally the pizza is pretty good even with the lack of sauce. As I said in my private submission, bad service combined with substandard food can happen when being short staffed but not answering a consumer's complaint is just bad management.
Perhaps the kitchen was very very busy, but putting out a dried out burned pizza for delivery, really? I would have gladly waited for your usual perfect pizza.
Service was not good. We had to ask for our wine after ordering it . Server never came back to ask if we wanted another drink or how our food was. I asked for sour cream with potato never got it.
For my first visit, I ordered one of their specialty pizzas - Scallops and Bacon pizza. Opening the box, you could smell that they were indeed using fresh New Bedford scallops. It was delicious! The only critique I have is that it only comes in one size and it’s on the small side. I look forward to trying more of their menu items in the future.
Meatballs were delicious and they weren't those giant ones some other resturants serve. Just a little disapponted with the skimpy amount of sauce they gave. Just about enough to wet the pasta. I added my own to it for more moisture. Other than that I did enjoy it. 😉
Awesome food and drinks. Great service. Great time with friends who can ask for more?
First time trying this local restaurant. Let’s just say we’ll be back 😃😀 great food, atmosphere, and staff. Overall great experience!
Stopped in for a quick bite for lunch with the wife. The service was great, and the food was great. We were in a rush, and they were very accommodating to our needs.
Food was amazing!
Nice place for Sunday dinner, really friendly staff, but the food was unfortunately served cold.
Great pizza!
Love this place great food pizza is really good Parking: Plenty of spots Food : 4/5 |
Second time there...love it. Great food
Good atmosphere when you walk in. Service was great the waitress was fine. Our food was hot and delicious. Could not find anything wrong here. Parking: Some days a lot is full and other days you can drive in. Best to go early. If lot is full street parking is usually minimal maximum one block Wheelchair accessibility: Wheelchair accessibility is ground and no problems
First time here. Great food and the waitress was greattttt
Food is not good. Wine was watered down. Very pricey. Will not go there again.
Good service great food!
1st i wanna start by saying the staff and service was good . And the food did taste great. But for their prices and portions given wasnt. For an example we ordered the shrimp & clams Mozambique plus the additional $3 for linguica... making this app $21/22. What we got was 4 shrimp 4 clams and 6 slices of linguica. I was in shock. And disappointed in myself for not taking a picture. Been to Fays before and know enough to go back and give it another chance. But it was 7:30 at night on a Saturday and it was not busy. I just think little more time and effort could of been made on on our entrees. $19 for 2 tacos. I usually get 3 for $17 anywhere else. And they came with sweet potato fries. So i had to ask the manager if i was getting charged extra for them as most places do. And wasnt something i asked for. Overall 7 out of 10. Will try again. But next visit will make or break our decision going there in future
Great place , awesome food , fish and chips are the best I have ever had , steak tips were delicious too , pizza , everything I had there was out of this world , reasonable prices , excellent service
We went for lunch. Great service and food. I have been fully vegitarian for few months and they had few choices except salad and vegi pizza. Vegetarian options: Had vigi pizza, salad and couple of other vegitarian choices. Wish they had few more choices.
Great food and pizza also their menu has alot of options the service is great as well just a bit hard to find parking sometimes
The food was delicious and the service was very good. I enjoyed it very much & we returned again.
Discovered a Tuesday Gem: 2x week in a row.Perfect extra 1 typing pizza 7.99..pitcher of Sangria, and cheesecake that is out of those world. It is our new Summer night get away.
The selection was amazing. Everyone enjoyed their meal.
Had my baby shower here and it was the perfect location. Fit my group of 50 well and the staff was incredibly helpful when setting up and taking everything down. Buffet brunch had a good selection and everyone enjoyed the mimosas. Parking: Difficult to find parking in lot when restaurant is full
The food and staff were exemplary. The warm bread and olive oil is an absolute must. Desserts are out of this world. Try the lava cake or the peanut butter pie. Entrees were generously portioned. Had enough for leftovers. Will definitely come back for more!
The pizza is out of this world! So delicious ! Ill be back
Walked in and saw many people I knew, had gr8 food, service and drinks.
I do believe the pizza I had was the best pizza Ive had since I was in high school. I live in Florida and I had to have the leftovers packaged so I could bring the pizza back home. Absolutely the best! Service was also very good! Jason, I think that was his name, was so very attentive and when he couldnt get back to our table, he sent another server. I would say our visit couldnt have been better. We just got home to Florida about 2 hours ago and the pizza made it. I put it in the freezer in our hotel room and it was still cold when I took it out of the suitcase. I will forever be a fan!
Ordered take out over the phone, its a computer and unbelievably frustrating to use. Arrived to not be greeted for a few minutes. The pizza used to be fantastic, today it wasnt great, it was actually very average as was my wifes chicken and broccoli with Alfredo. We had Pepperoni, linguica and banana peppers, the Portuguese feast and the Bianco pizza. Skip the stuffed quahog, it was dry and so hard around the edges it was inedible.
Fays has the best thin crust pizza in the area. Delicious!
The BEST restaurant in Dartmouth!! Enjoyable family friendly atmosphere with amazing food and drinks to go along with it make for the PERFECT experience .
Always fire never a miss
Best food
I asked for no cheese and no butter and I got both on my chicken and broccoli ziti and the chicken was undercooked
Our meals were delicious and the service was great!
Best place ever! Been going there since it opened in 1998, always pleases the palate, Our weekend bartenders Justin and Alexis are awesome! Artie our weekday bartender is the BEST! Service and food are great.
A very loyal family restaurant to all who enter. From Lawyers, Doctors and all above including your friendly area neighbors. We all just love it there.
Great food and great service! The staff is awesome!
Great pizza & service! Lily took great care of our large party & was so patient with us.
Best Chicken Caesar salad in town!!!
Had a delicious meal at Fayes. They were very accommodating to our party of 6. Wait staff were excellent.
They had the best lobster Mac and cheese
Placed a large order for pickup and every person along the experience (placing an order, picking up, etc) were extremely pleasant, overly accommodating and so friendly. When I realized I was missing an item and called them about it; they offered multiple solutions and apologized profusely (these things happen - but they were so great about it). When I returned to get my missing items, they again, apologized profusely and even gave me a gift card and a little note on the to-go bag apologizing for the inconvenience. Again, it wasn t really a big deal to me that an item was forgotten, but they made it all worth it with their attitude, customer service and more. So appreciate them and can t wait to eat in person there soon.
Always awesome food here!! Alexis is an awesome waitress all staff is friendly!
Great food and atmosphere. The update looks great.
Ma Fay catered a conference we attended and her food is amazing! So flavorful, absolutely delicious. She was very helpful with allergies and her staff was friendly and kind. Highly recommend!!
One of our favorite places
Very Good Food and Great Service
Newly re modeled since I Was last there. New owners. Expanded menue. Kid-friendliness: Family resteraunt Wheelchair accessibility: Isles are wide enough.
Love eating at Fays. This place offers quality foods at reasonable pricing. The pizzas here are fantastic, as well as their higher end entres. Service is friendly and adequate but sometimes scarce.
Great local restaurant with amazing food. Shrimp and littleneck Moazambique appetizer is delicious. The Fays favorites are always a great choice too.
Late night dining quick hamburger Service was great the waitress had her little daughter there she was so cute she come up and asked us if we needed any more water what a great local place Food
We pre-ordered take-out for a large family Christmas party of about 26 people. Fays consulted with us about the number of people, adults and children and came up with suggestions on food quantity. The order was ready when promised, still hot and with friendly staff that helped load up the car. Everyone at the party raved about how good the food was! Everyone had their fill with just a little bit left over. Our excellent dinner included steak tips with roasted veggies, chicken parm with pasta, meatballs, mac & cheese, chicken tenders and an antipasto. Kudos to Fays for a delicious, worry free, family meal!
Disappointed the chowder wasnt the same
Food and service were excellent.
Fish and chips were excellent, my 2 bar vodka martinis were on the expensive side, 17.50. Pizza was over baked. Meatballs tasted like they were store bought heat and serve that you can purchase at a grocery store.
Amazing always service food atmosphere perfection
This Italian restaurant has plenty of great choices to choose from. The food is always hot and fresh, and served in a decent timeframe.
Great food! The atmosphere is quaint. If youve never been, go! Came highly recommended and did not disappoint.
Service was amazing. The food was horrid. That Fish and Chip Omylanta, It was so Greasy I mean soaked with Grease. I was so sick with bathroom runs all night. I only eat 5 bites. So sorry but Im very honest with my Food experiences. The place up the block sent me here cause their Restaurant side was closed.
My friends and I live locally as college students and decided to come for dinner last Friday. Such an amazing experience! Delicious food, great service, and a very welcoming atmosphere. Would definitely recommend to anyone!
Great food great service
Her we go with Another restaurant changing there pizza dough now its not a thin dough not as good. Why do they change pizza that has been great for years? A few years back they changed their crumbled sausage to sliced,not as good, then they finally switched back. Would have given 5 stars!
First time there. Very good food and staff was great definitely going back
Staff was very friendly.A little pricey.Food was good.
Food was of good quality and the staff was friendly . Sue was our server and was very attentive and nice.
Gluten free pizza was very good...new one for me scallops and bacon!
Food was terrible and dont think that the staff will take responsibility for finding a way to resolve the wrong order,under /over cooked Food and I can tell you I have tried to appeal to the humane side and get my money refunded!! Not a chance I was SHOCKED!!! Not 1 employee would allow me to Finish w/ my issues they Just kept passing the phone to a different person!!!! Lousy people skills and expensive for yuck!!!
Dietary restrictions: They have gluten free options
This is the second time going there this year and the food was terrible the quality has gone down over the years the prices have gone up which I understand but quality should not suffer will never go again waste of money
Food was great as always.
I went in for Tuesday piazza special. Got charge full price because I ordered two toppings. If I had put one topping on one side and another topping on other side it would have been 4.99. It was not explained to me one topping only.
Great service and food
We have been dining at Fays since before they moved the business from New Bedford. The dining experience is still good, but you can see the effects of the economy on it.
Great fish meal .
Good food
I see an improvement from the last time I went there.Staff is a whole lot friendlier than when I went there 2 years ago.
Consistently delicious! From Cesar salad topped with Cajun salmon, or pizza with steak and Gorgonzola cheese. Do not miss one of this month s specials, Honey Almond Salmon and check out the Thai Brussels Sprouts.
Food was great but parking is a chore
Great food.
If I could rate it a zero I would. The food was horrible. Clam chowder was disgusting and the fish and chip was greasy/no flavor. Had my family sick all night. Never again waste of money. throw up within 20 mins
Excellent food and service. If you go to the Dartmouth location you want Alexis as your server. Great attitude and goes above and beyond.
Got a friendly family vibes. Love it Parking: In front of restaurant Kid-friendliness: Kids menus and nice services
Dietary restrictions: Gluten free options and substitutions were available upon request. Food
Parking was a nightmare! They didnt have our reservation. A customer was sitting in a handicap parking spot just waiting for his passenger to come out with their order. So I had to wait for a person to leave at the back of the lot and walk back down to the restaurant with my Walker. Once seeted the service was very good and the food was also very good. Unfortunately it will be a one and done visit.
We went today for lunch. It was fantastic. Our waitress Sarah was incredible! Efficient, friendly and knowledgeable! Will be back! Parking: Plenty of parking , clean
The pizza was totally over cooked. It was burnt. The lasagne was also overcooked and dry. This food was horrible
The food had great taste but the portions weren t worth the price. Steak tips only can with 5 tips. The burger didn t even fit half the bun. First Time here too ):
A local favorite. Comfortable, good service, very clean. Meals are tasty and portions are generous. Alcoholic drinks are yummy.
I love this place but today I was not impressed.we ordered to go for the Super Bowl. We got no blue cheese for our Buffalo chicken which I requested, no salad dressing for my antipasto salad and light sauce on the pizza we ordered extra sauce. I understand I get busy but someone should be double checking that all the orders are complete before giving the order to the customer. If I lived closer and it was not snowing bad I would have went back and complained and got the items that were not included.
I miss your homemade honey mustard. Love your chicken tenders... When will you be making your home made honey mustard again?
Went here with my boyfriend and his parents. His parents love it here and it was my first time. The staff is lovely and the food was awesome. The small ceasar salad is big enough for two people, so just a heads up. I would go back
Best pizza ar
Never dissapointed whether I dine in or take out food is always delicious and service is always friendly
Local gem, love their steak tips and pizza
I normally do not like to post negative reviews and especially for a restaurant we really enjoy but our experience yesterday (Mothers Day) was not a good one at all (and we were not the only table with this issue). I had a Mothers Day dinner reservation for me and my family. Our drink order and food order was taken at the same time when our waiter arrived at the table. Our bread and oil was served and our drinks were brought out. A 1/2 hour went by and still no food. We ordered another round of drinks while we waited and still no explanation of the hold up. We didnt get our food until almost 1 1/2 hours after we ordered! One meal was cold and another had a substitution of pasta instead of fries and when that meal was served, we were told they had run out of pasta!!! During that long wait no one ever came over to explain that there was a problem which we would have understood ....things happen! Someone should have come over to address the problem and not just leave us sitting there waiting. They were nice enough to give us complimentary desserts however we had to take them to go because the restaurant was closing. I realize all restaurants can have a bad night but if we were informed of what was going on, the night could have been better.
Love it
Quick lunch taco and pizza. No cocktails. Taco wasnt in a normal taco shell but my dog loved it. Our waiter was great.
Love the pizza.
Good food
The lasagna is the best in town!!
Always great food and an inviting atmosphere.
Food ok
Good food, clean atmosphere
Food was very good, staff friendly and helpful, and the prices were great! Will eat there again when in the area.
Fantastic food food fantastic service and very reasonably priced. Coming back again for sure
The linguica pizza is great. I also love the Mozambique sauce. Weve always had a great experience here for dinner. Justin is a great server, hes fun and attentive, ask for him
We can bring everyone to Fays and each person can find a favorite on the menu!!
Made a great drink. Enjoyed my meal. Will return.
Absolutely scrumptious BBQ chicken wrap, fries, bread, and tiramisu. Can t wait to come back for more!
Very disappointed went for lunch and was served Seltzer water in a cracked glass asked for salad and the lettuce was wilted ( charged $8.00) I/2 and 1/2 pizza and pizza was overcooked when complained and asked for bill which was $14 and change handed them a 20 waited for change back to be told sorry we will try to make it up ( basically letting me know I was not getting my change) waste of a trip
Great food!! Please put the Apple crisp cheese cake back on the menu, that was amazing!!!
We entered, and were welcomed with a few smiling faces Staff are very polite. Waitress or waiters , tend to there customers in a timely manner. Good food was awesome. Just an all around good experience.
Excellent menu and great food. Friendly staff.
Pizza, salad, and apps. All great.
Excellent food! Very friendly! We will be back!
Pizza is very greasy. 1 of the 2 pizza we ordered was over cooked and it became so hard we couldnt even eat most of it. Not to mention they are small and pricy. I dont mind paying more for a good, even small pizza with fresh ingredients, cooked properly. But the pizza here was all around disappointing with is sad because they have a lot of different pizza, just wish they did them well! Also ordered buffalo tenders and they were legit so cold it felt like they were put in a fridge, and mind you I live 5 minutes from Fays and I was picking up my order and I waiting for my food to be ready so there was no reason my food should have been cold. Honestly wont be going back, ever.
The Portuguese clamcakes are amazing!! A must try for seafood and Portuguese cuisine lovers. Attentive and friendly service. Fresh and delicious flavors.
It was just beautiful last Sunday 9/26/21, & still bright & warm @ 4:30. so we decided to eat outside ( probably one of the last times well get to dine outside) It was just my daughter & I, so we decided to split a few things . Our table was set up immediately with Fays delicious bread & dipping oil. We started our meal with the best clamcakes we had ever eaten; Portuguese style with peppers, onions & linguica from Fays Summer menu. Omg I could probably eat these things 2-3x a week no probs (I would be the size of a barn, but words cant describe these crispy non greasy morsels of deliousness (yes they were that good). Next we split a crab cake burger & it came with a pile of fries. The taste was spot on,& was loaded with fresh crab, but it kind of fell apart, it wasnt crispy as expected, but of course we plowed right through it was still amazingly yummy. In addition, we had a salad consisting of baby greens, strawberries, candied pecans & feta, it was mouth watering. We also ordered an antipasto salad,(with Italian meats) & an order of Lasagna ( both were delish ) to bring home for the guys. Including a very generous tip for our fantastic considerate personable waitress, I left a,$100 bill to cover it all. Well worth it for the quality of the food & the qauint ambiance of dining outside ! We will return again & again.
Best CHOWDER in the area!!! Has pieces of Lobster in it and is so rich and creamy! Tuesdays are $6 pizza night! Love Fays!
Food was really good it was my first time and my server crystal was very helpful,super polite, well mannered, fast service overall great experience
amazing EVERYSINGLE time ! their new bedford shrimp & little necks , & the burgers are GREAT
Here visiting and found Fay s by chance. Jane was the sweetest waitress. It s a really nice place and the food was amazing.
Lasagna was very dry
Great food amazing atmosphere and staff.
Excellent service and food
1st time visiting, definately come back. The chicken picatta delicious!!!
Buffalo personal pizza to die for ...awesome food.
Food is delicious, cozy atmosphere, staff is wonderful. Highly recommend.
Food is always cooked to perfection... And the atmosphere is great ... Friendly staff.. Just a great place to dine
Good food
Great food, relax atmosphere, Artie the bartender is the BEST...
The meal was excellent and Justin the bartender was great. He is definitely in the right business with his personality.
The steak tips were delicious
Awesome good food
We just moved to the area and saw that people were writing online that Fays was good. We tried the chicken parm sub, quesadilla, and eggplant nepoleon. They were fantastic!! All fresh and delicious! We will definitely be back!
Horrible pizza.
Very unprofessional Came here tonight by myself and was turned away because they were booked. They wont see me here ever again..
Arthur is the best chef
Yeah fees is good they got good food friendly waiters and waitresses
We are outside and the pizza was excellent!
We order at least once a week using a delivery service called Gotchew. We have never been disappointed! Linguicia pizza and spaghetti and a super meatball are our favorites on the menu.
Very nice àtmosphere, I will be back
Very good food
Great linguica Pizza
Excellent food, service and waitstaff friendly and attentive.