Subway in Dartmouth

WORST restaurant ever.

WORST restaurant ever.

Terrible. App doesnt work wanted 2 subs with same meat but different topping and we kept getting 2 the same. Nobody around to help. Not going back there. Will make our own.

Stupidest parking lot set up Ive EVER seen in my life

I did an online order to save some time. I went to pick my order up(app said it was ready(had to wait because it wasnt ready)). Brought it home, opened the wrapping to find that 1.I was given the wrong bread, 2. I was given the wrong cheese. I ended up having to drive back( which now cost me money and time). I brought my receipt back with me to prove what my exact order was, the guy at the front look a quick look at my sub and automatically said Nope this isnt right!! He made me a new/ fresh proper sub. This isnt the first time an employee has messed up on a sub.

Can you teach your sandwich artists not to lean on the bun while slicing it open, gets pretty squished.They were in such a panicky hurry, rather have it done properly than quickly.

Not good service the guy who works in closing shift no manners of talking and if you go for pick up he will ignore and then say not ready very rudely.

Rolled up to the drivethru with 2 cars in front of me. Was sitting there for over 30 minutes. The car in front of me finally drove off with their order and 10-15 minutes later I was still sitting waiting to order and no one took my order so I ended up leaving without ordering.

Good Staff

Update: still the worst Subway Ive been too. Was hoping that the long list of bad reviews here would nudge the owner to improve it but apparently it hasnt. They still serve stale bread, are out of many things, and the owner doesnt even care. If youre looking for a good sub in CH go to Randys, Alexandras, Kennys, etc.; even SuperStore subs are much better than this Subway. Very poor customer service. I had a problem with my order (the bread was stale), which is OK, it does happen. The problem was that the owner didnt seem to care. I reported the problem, and all I got was an email back saying they will train their staff better. No offer to make it right, no attempt to fix it. I havent been back and wont be. Edit: still the worst restaurant/take-away in Cole Harbour. One thing that makes most Subway restaurants stand apart is their fresh bread. You can smell the tastiness as you walk in. This one seems to deliberately bake their bread and then put it aside for three or four days to make sure its stale by the time they serve it. Dietary restrictions: Dont eat here if you enjoy food at all.

Waiting for door dash order for more than 30 minutes couldn t get any help from employees

Slowest subway I have ever been to! I was about to get behind the desk and build that sandwich myself.

5:30 pm & 1 staff working the whole front counter.

Highly recommended!!!

Our subs had a lot of salt in them and we couldnt eat them. And we paid $76 something for 5 subs. Very sad

The staff is really so nice and always smile on their face, the customer service they give is really very Awesome.

I was there to pickup doordash order . I have waited for 20 minutes but she did not start my order . She was very rude to me . I ask her how much time for my order she said i dont know. Very unprofessional.

It was good experience with night staff.Everyrime I visit this store.

Great service at night time

The beautiful location is completely spoiled by the unprofessional behaviour of the employees. The staff lacks basic manners and customer service skills, particularly the two girls on Sunday evening shift who I assume from India. They are extremely slow at the counter and seems to go out of their way to annoy you and make you want to leave. The sandwich preparation is also very poor, the amount of filling in the sandwich is disappointingly low. Avoid this location at all cost.

Avoid this location..WORST STAFF, I dont know how they got hired ? Never experience this bad customer service before. Staff dont know how to talk with customer. Girl on the counter made mistake on my sandwich and not ready to accept. Keep arguing for her mistake. Will never go back again to this location.

Its a subway, you know what youre getting. Besides the prices everything is the same.

I am MAD I we r into subway today I was feeling munchy NO MUSTERED so mad and then I asked for mayo NORMAL MAYO she put on RANCH MAYO and when I said that s not what I asked she just slapped the normal mayo on top I was SO MAD and just wanted to go home UNHAPPY

Always great..weather you order inside or thru the drive thru..staff is quick , accurate and friendly

Waited 20 mins as the only car in drivethru, when I said hello? They said they were working on online orders so it ll be at least 5 more minutes very odd

Fresh veggies, delicious subs, fast service.

Got my standard hot Italian on Italian cheese bread with bacon

Very busy could have used more staff.

Tonight I ordered eight subs, I only received seven, witch is fine, I understand mistakes happen, especially after that many subs, my issue Im having is that the phone number to this location doesnt work, it rings once, goes fuzzy and hangs up, I live out of the city so its not as easy to go to the store to get reimbursed for the missing sub, and also the phone issue is kinda odd, the subs we did receive were awesome, my issue is more so with the phone number issue and how we cant communicate with the establishment.

Subway is usually always a safe bet. Very consistent.

Only rated service 2 starts cause them teens ya got working there are cranky all the time and make ya feel like its a pain in there rump that they gotta make your sandwich...

Not a bad place for a quick meal Parking: Lots of parking spots Wheelchair accessibility: Alot of wheel chair accessible parking

We just had some of the best customer service from Stan. The place was busy but yet he was very friendly, fast and our subs were delicious. Thanks, Stan!

Thank you to the young man who was so accommodating to my celiac needs to ensure I had a great sub!

Food tasted off, and was not even packaged properly. Long wait in the drive thru, and no one else was in it.

Have been there once a week for a few months now. Fresh and tasty. Good service always.

Really bad service. Workers are not respectful and make you feel stupid. I apologized for not knowing something and the worker gave me a dirty look and said okay with attitude. When I asked what meats they had the worker had said whatever is there and I said can you name them cause like I am not a meat expert so I don t know everything about meat, and then she continued to be rude to me the whole time I was ordering and made me feel forced to get a meal with it. I do not recommend going to this subway.

Friendly pleasant staff. Order was placed on the app and picked up at the counter. The manager communicated with me about my order as soon as I arrived, despite the fact that it was busy! Very good experience. Food was great!

This location is very new and clean, it has lots of space for eating on the inside. The staff is very nice and it is located in a very convenient spot.

Staff is generally nice but severely under staffed at night. Poor woman doing it on her own out front with a huge line up. 2nd time now.

Worst subway experience I ve had in a long time Dietary restrictions: Not good at accommodating

Friendly staff.

Really like the service. The worker cleaned the whole counter to make my veggie delight(not everyone does it, mostly have to ask). Very polite.

Clean place, professional staff. One of the bedt subway I had the pleasure to eat at.

Absolutely garbage! Brought my sub home and there were barely any toppings in it. I had to open the sub to make sure that they didnt just give me bread! Very disappointing. Clearly the subway culinary sandwich artestry school is excepting anyone nowadays.

Relly like the service. Kiran is very nice worker who ls working in evenig shift She is very polite and fast

Amazing staff!

It was everything I expected at subway. It was good but not great, which was what I expected. I will go back, its the only quick dinner choice that serves vegetables.

2 staff, one in drive thru and one out front on a Saturday at 5oclock. There was a line out the door and a packed drive thru. Something needs to be done with staffing. Those poor workers getting slammed on a Saturday night with no support. Awful. Service

Everything tastes the same...could be me.

They seem to have a bread problem at this location. The first time we asked for untoasted, the bread was not toasted but was stale which was crunchy and flakey. The second time they were out of bread. Today we called ahead asking if they had herb bread to which they said yes. Upon arrival they did not, saying it was in the oven, they had only white bread which was fine, however the bread again was stale and crumbly.

Last several times I went the bread tasted like it was a month old. Hard, stale, and crunchy. Been to other locations and the bread is fine. Only seems to be this location. Wouldnt recommend unless they fix their bread issue.

I love this new Subway location! The staff are always friendly and helpful, theres always a great selection, theres a lot of parking, and the store is brand new and beautiful! Every time Ive gone here the food has been fresh and delicious! I definitely recommend this location!

Very clean, fast friendly

i usually have no problem with the long drive through wait times. but recently prices have gone up and theyve been consistently putting less on my subs, alway a wait even if your the only one there. wont be going there for a while

I ve lived all across Canada and this is the worst subway I have ever been too. Staff have terrible attitudes and food quality is poor. I wish there was another subway within walking distance because I will miss eating subway now. Very upset. The person I assume is the owner made me feel like less than nothing. I m actually crying. If you are reading this guy who served me I hope you know you hurt my feelings and ruined my day, my dinner, and my happy go lucky state I was in before I decided to try to have subway for dinner. Thanks a lot of the worst interaction and service ever.

Great sandwich!!! Just think there must be a problem keeping staff!!! I do not know how they treat their staff? Probably not very good.

I always enjoy Subways sandwiches, it is part of our Sunday drives.

This place is great! I went in to order and the young lady Gracie was making my sub and let me tell you.. that was amazing I don t know what she did but I went back for more! That same day lol

There is only one employee, took like 20 minutes to get a sandwhich, The employee was good tho

Best place ever

Tuna sub was amazing..!

Currently understaffed and having difficulty keeping up with in-house, drive-through and online orders. Food is still good, just be prepared to wait a bit longer than expected for your food.

The drive-thru is really handy when you re in a rush. They take the time to get your order right at the speaker.

You want to talk about slow. So incredibly painful. 25 minutes for 3 customers is unacceptable. No one moves with any type of purpose.

Food is awesome

Great drive thru, order was taken and made without mistakes

Very busy and they put a more experienced worker and line went faster

Incredibly friendly staff every time Ive gone in. Everything seems very clean. They dont even look at me funny when all I get at the veggie station is parmesean cheese. Very nice people.

Good service and the subs were really good.

Placed order through app never received proper order complained both online and through email never got any resolution.

The service was amazing

All time fav chicken teriyaki sandwich but unfortunately didnt have my fav bread 9 grain honey oats

Great

Nice drive thru service, my friend cant get enough of their turkey and guacamole wrap. Best part is its customizable to your taste for sauces and veggies. Staff have always been very nice, accurate at this spot.

Nicest subway around

When I arrived a girl was waiting on somebody which was fine. She finished her order she walked in front of me and said Ill be with you in a minute never to return Memaw three other people walking around everybody looking at me but no one would serve me. Finally one of the guys came up and asked me is that my sandwich theyre ready to be made it was not it was one of the employees that made their sandwiches first before serving people not very good experience. Finally two people came out and helped to make my three foot long Subs their service was good once they came out but you need to concentrate more on your clients that are in front of you and not make them stand around waiting and make your own sandwiches first

Asked for fresh bread that was not crumbling on top but did not get it and they did not give me my cookies i bought got a attitude when ordered a drink at the window. Will not be going back

Excellent

Put rotten spinach my salad and mouldy green peppers. Completely gross and no standards

One of the better subways around. Super clean. Great staff.

Unfortunately I complimented the servers at this location on their service within the driveway only to get home with stale crunchy bread. Disappointing subway. Please serve up what you would want to consume yourself. Stale bread should be thrown out and not served.

Me, my sister and my mom all got the lobster subs 6 inch. They are very good this year, its all lobster meat, we each got at least one full claw. The lobster was moist and yummy. The staff at this location are very friendly, this is the best subway around imo.

Went through the drive thru and tried the potato bun sandwiches. They are on for 2 for for $5 ... WITH the purchase of a beverage. My total came to $8 and change. Regular price potato buns without a beverage works out to roughly the same price. They are tasty and definitely hit the spot.

The sub sandwiches were made layered with care and very fresh

Awesome

Always amazing

Placed a big order when I got there it was ready and the staff were awesome.

Always decent service at this location.

Pushing Covid Pass

Really happy with how they set up ordering sandwiches in a drive through setting. Ive never had any issues with quality or order correctness. They tackled Covid very seriously at this location and kept on chugging through the pandemic, which was great. Very convenient to stop and get lunch or dinner as you drive by.

And extremely clean and new age look to this store Staff was awesome

Awsome workers. Actually fresh topping always. 1 of the best subways Ive been to

Awesome service!! Loved that they have a drive through.

Brand new. Clean, spacious and friendly staff.

Very modern and clean. Easy to come into and leave considering its on a busy street.

Wow what service!! We were in the drive thru to place a 6 sub order. It was an awesome experience, we were serenaded while our order was being taken. And the best part of it all , our order was CORRECT! Thank you to the staff who made our day! You guys ROCK!

So slow at the drive though they make each sub as you order so if your 5 or 6 cars back you better off finding a different place to eat. That being said the food was good any they were friendly.

Great staff ... Fast drive thru options

So good its gone! I traveled across town to go to my favorite location in Cole Harbour. Due to the COVID-19 pandemic they are only serving via the drive thru, but dont be afraid... they move through fast and get my order right every time. Courteous and clean service.

Condiments and meats always taste fresh

Quite possibly the worst sub shop. You cant go inside because they dont want you to see them mess up your sandwich. I understand people a new but you cant even use the right meat or toast the sub, even tho you asked.

Awesome, my favorite store by far. Glad they reopened take out too. The stars here are their staff. Very nice people. I just keep coming back!

Asked for honey oat bread,when noticed that bread that was being cut didn t look right asked if it is actually honey oat.Answer was no,they ran out and don t have it.Hello?! Can you mention it and ask if we want to make a different choice instead of just making your own decision. Then after cutting bread,employee decided to look for tuna we asked for.Surprise,they do not have tuna. There are so many other places to eat.Needles to say we left and not going to be back. If you own/manage this location,I really hope you learn that this is exactly how you loose customers.

Mostly a good place to eat. Messed up my sub a few times, leaving things off it that were supposed to be there, using the wrong meat or bread. But those are mostly rare instances.

Good but only drive through open. Best to order ahead online otherwise it takes a long timex

Perfect order even with a couple special requests. Will definitely stop by again.

Try another location. Pre-ordered online, then had to wait 20 minutes beyond the pickup time in a drive thru just to pick it up. Got home and the order was wrong. Terrible experience.

Super friendly staff but shouldnt be forcing people to touch your machine for a forced tip option during covid.

Friendly but painfully slow. Very annoying that the dining room is closed and you must wait in the drive thru. This should be very CLEARLY stated on the app when ordering. Had to wait over 10 minutes for an order placed about 30 mins ago. What s the point? Should be grab and go or have an express lane for those who already ordered. Then the order was wrong when I got home. Very annoyed!

The subs were okay but service was extremely slow.

Staff was pretty nice

Yummmmy

The food is fine. What I dont like is that I cant pick up my food from the drivethru contactless. After watching Marketplace its its proven the highest bacteria and germ count is on the debit machine. This is even with staff cleaning them. The safest way to use a debit machine is contactless. I dont have the luxery at this store because the staff has a tip function on the debit machine. This means I have to actually opt out or choose a tip by touching the machine. I dont have an issue with tipping, but it defeats the whole purpose of having contactless purchase.

Gave me exactly what I wanted. Practicing good health regulations. Congratulations

Great location, clean with friendly staff and fresh produce. Was my first visit and I will definitely make this my go to subway!!

Sub was delicious, place was clean

Great subs but be careful not all are healthy. Chicken bacon ranch is a caloric nightmare!

Went into subway today. Usually I like the atmosphere but today it was very cold and uninviting. I understand lunch rush it can be very busy. But when the sandwich artist is very robotic with asking questions. It was very weird. Not great customer service today.

Lovely place, lots of room and very clean.

So fresh!

Very clean spotless establishment, excellent staff. (Excellent grilled chicken burgers too.)

This Subway blew me away! It was very clean, and very bright and open. Much nicer than many Subway restaurants I have eaten at in the past. The staff was pleasant and polite.

I love this place

Awesome staff.

Great fresh food

Had to ask for napkins and only gave one and there was 3 of us. Poor customer service in my opinion.

Great selection and owner staff very nice friendly knowledgeable We bought a bird house Good stock of paint wood crafts well worth the trip Home made bird house cost $25.00 which we feel was a good price

Great clean friendly staff awesome heathly food

Always fresh. Great staff!

Great

Modern version of the subway theme

It is within walking distance to my house in Cole hbr.It has a drivethrough.Staff is fast and friendly.New building very clean.Always have their food fresh.I have never experienced a time that they didnt have what I wantes.

Great service

Great staff!

Friendly, helpful staff. Clean.

New and very clean. Not enough staffing for the time of day. Long wait.

Not very good....they werent very busy but they rushed and slapped it together like they had a bunch of orders to do....they didnt even cut through the subs. Wont go to the Cole harbour location again when this crew is working.

Very modern and a fresh update to the Subway look in this new store. Wifi plus charging stations at tables. Food was on point as usual and we noted as busy as it was the staff were extra with everyone to make up for the long wait.

The staff is great , friendly and funny . My sub was exactly how I wanted it and there was no problem with LOTS of extra pickles .

Man working had excellent customer service,

If Subway its what you would expect

Subeay is always good

Awesome food

Subway coupons are out again. On a good day this is not the place to be if your in a hurry. However, this subway is clean and the staff is always smilling, friendly and helpful.

Friendly staff. I would like to see more training on how to cut the bread. Tonight the bottom was extremely thin. Vegetables are usually fresh.

I love this place!

Super clean. Kind of weird that there are standard and USB charging stations but no wifi. Disappointed, since in general most newer subway locations offer wifi so I assumed this one would too.

Nice food

Was good 3 or 4 people in front of me, everything was fresh and tasted great cant ask for much else

Nice location. Clean inside. Drive thru efficient and staff courteous.