Ocean Palace Chinese Seafood Restaurant in Delta
1077 56 St, Delta, BC V4L 2A2, Canada
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Missing items from my order and It took over an hour and a half for me to get my order. I did order through skip but the order was received by the restaurant in about 2 minutes and the driver was there before the food was done AND it only took him 6 minutes to get to my house. All I ordered was 2 combo meals and 2 pops. They didn't give me any drinks or cutlery or napkins. And when I called the guy had the nerve to ask me to drive there to pick up my drinks they forgot AND tried to blame the wait time on skip the dishes. Wasn't until I told him I was going to leave a poor review that he offered to refund me for the 2 pops that I never even received........uhm yea I'm deffinately not paying for the items I never got buddy. Thanks alot. Meal should have been free. I also thought the meat portions were quite small. ***I'm not sure how to respond to your response so I'm doing it here. Again your trying to blame the skip driver. You only offered to have the drinks delivered after I said no to picking them up myself and only offered the refund on the drinks after I said I was going to leave a bad review. My opinion on the matter remains the same that was poor customer service and not taking responsibility. If you apologized right away and offered the refund even for just the drinks I wouldn't have givin this review.
I was underwhelmed about this place. A friend invited me here. Food: 3/5 - the breaded chicken almond was average, not greasy. The chicken chow mein had few veggies and lacked taste. The butterfly shrimp was average. Lacking authentic Asian food. Service: 3/5 - slooow getting your food. If you’re not in a hurry to eat, and you have patience, then it’s okay to come here. Atmosphere: 3/5 - clean
Went Aug 03/24 to dine in with another couple after it had only been open for take out for years due to Covid & staff shortages. We ordered 6 items and every one was very fresh and tasty! So glad to have this dine-in option back open!!
Order here every month- no issue at all like those below. Food is consistent everytime and very good! Phone ahead on Friday and weekend nights expect longer wait (they’re busy because they have good food) but they are very accurate with timing. Will always be a go to
Girl on the phone was very sweet and helpful, got our order done quickly and recommended their chicken chow mein which was delicious. We also got the beef and broccoli, the beef was really tender and the veggies were fresh. Loved everything about this place and would definitely order again, can’t recommend this place enough!
Our only Chinese food choice! Gluten free options available for our celiac family member. Worth the wait.
Decent portions, but steep prices. Taste was good. One strange thing was that I ordered a noodle dish ahead of time and about half and hour before pick up, I was told they only had 2/3 of a portion left and I was asked if I still wanted the dish. I stumbled a little bit before asking what I would be charged and was told that it would cost 2/3 of the full price. I kept the order and it seemed fine...I’ve just never experienced this before. Buddha’s feast was good, rice noodles and beef were tasty.
Ocean Palace has been my go-to place to eat Chinese food for years. Having local business owners run the place has ensured that they maintained the trust they have with customers. If you are conscious about MSG, just know that you can ask for no MSG with your whole order! Be sure to order when they open (~5pm) so that you don't have to worry about a potential 1-2hr wait time for take-out or delivery late at night! The long wait goes to show that the food here is made authentically and tastes great! It's also great to know that they make their spring-rolls in house!
Wow!!!! Dinner I usually get for two has gone up in price. Now $89.00 for what I would have paid between $50 - $60 not that long ago. Great food but pricey
Picked up order. Done right and on time.
The restaurant is okay but the food is delicious! Its always very busy so plan for that.
Recently visited a friend in the area and was told to try this location. Really enjoyed the special chow mein and the stuffed chicken wings are definitely worth making the trip back.
Chicken chow main had one green bean and a small piece of carrot and two tiny pieces of chicken. General Tao chicken had no flavour. Big mistake to give them a second chance after last time.
Horrible service, food may be good but takes forever. Super arrogant and dismissive service Ordering over the phone is a joke as well
Egg roll ordered,which should have meat in it..Vegetable Spring roll ,received.. 1/2 order Shrimp,squid mushroom& peas ordered..I got raw squid,pea pods&mushrooms. No atmosphere,Dining room closed. I live a 10 block walk away,which they knew..I asked for the lid to be on tightly ,as I was walking home.No such luck with a leaky bag..aI need protein as Im Diabetic. First time& Last here..They do have half orders of lots of items..Thats why they get a star..I called the owner to ask him if my order was mixed up..He said,*our Spring rolls are EGG ROLLS,not spring rolls& fought with me on the phone.. 3Shrimp& 3 Squid&2 Scallops isnt worth 20 bucks with a Veggie spring roll.
Horrible place to order from. Very rude . There s so many great small business in Tsawwassen to order from that want our business. Honestly , they are so beyond rude it s not worth supporting these people Food : 5/5
They said they would call for pickup and they did not! food was cold and they would not remake, he actually argued that they did call and I showed him my phone that there was not a call from the restaurant, he did not care. Do not order from Ocean Palace it was the best place in Tsawassen now the worst. This is how not to do customer service.
I called in to order, and I was supposedly put on hold. However, I could hear the coversation with staff in the background. There were f bombs and insults. I hung up and did not complete my order. I won t order from them again.
Absolutely a delicious dinner my boyfriend and I ordered. Ordered on Saturday night and food was delivered in 30 minutes and everything was hot. You can tell everything was made fresh. The amount of low star reviews is insane. Ocean palace has always been my go to Chinese food take out for 10 years now.
Still not open for service in restaurant but worth waiting for!! Really good food.
Worst customer service! I tried to support local but the guy who answers the phone is so rude and it gets worse once you show up to pick up your food. Save yourself the headache and go somewhere else that cares about their customers.
I was told this place is good but I beg to differ. They only do take out and they said it would be 90 minutes. It was 120 minutes. And not worth the price or the wait. Dinner for 2 is 53$ and the lemon chicken tasted bitter and like the oil it was cooked in. Never going back!
Fantastic Chinese food. Order early. They get swamped. Best place south of the Fraser!
Never again!! Absolute yuck, The wor wonton soup was way too salty, had barely any vegetables and only 2 little prawns for a large soup?? The spring rolls were soggy and soaked in grease..bye-bye.
Take out only, rude dude on the phone and register (if you can get through). Food over priced and not that great tbh. We only order it because there isn t much other choice in Tsawwassen. Hopefully some competition comes through soon.
I would give them 0 stars if I could. Please dont support this place even though its the only Chinese in town. 0 flavor, tough meat, terrible customer service. Let them close down and open the door for someone else.
big portions for family style dinner, tasted amazing I was so pleasantly surprised! Vegetarian options: lot of options
Good lemon chicken.
They can t dine in.
Best Chinese food in delta hands down
The only reason this place is still in business is because of the absolute chokehold it has on Tsawwassen as the only Chinese Restaurant. Ordered food (4 dishes) at 4:30pm when they opened. We were immediately told it would be 2 hours (ridiculous) and they would call us when our order was being started. We waited 2 hours and did not receive a call. When we called to check on our order, the young man on the phone told us I don t know how long it will be, I was yelled at for asking and told I was being annoying. Poor guy. We drove to Ocean Palace to wait for our order and saw absolutely nobody dining in. The restaurant was empty. We asked how much longer. 10 minutes. 25 minutes later we received our order. We ordered food at 4:30pm, didn t receive it until 7:45pm. This place is an absolute joke, from the way they treat their employees, to the length of time it takes just to receive your order. Nobody should have to wait nearly 3.5 hours to have their order ready, especially just 4 dishes of Chinese food. Next time we are ordering from Richmond, or grabbing something from Tsawwassen Mills Mall. Without a doubt it would have been faster. I would never recommend Ocean Palace or give them my business again. STAY AWAY!
The have no clue how to answer a phone. You have to call endlessly before they pick up. Plain frustrating.
Vegetarian options: There are several vegetarian options on the menu but our goto favorite is the Buddhist mix.
Yummy! Order early and pick up as they get very busy and delivery may take awhile! Great food.
Excellent fresh food, always beautifully cooked. Staff is professional and friendly. The best in south Delta.
Great Chinese food
Lots of carbs in combo dinner. Maybe the 3 item meal could include more veg (small portion)
The honey garlic spirits are really good even the chicken vegetable dishes are very good and the chicken fried rice is really tasty
Food was good!
Gone, gone are the days where this was a great place to pick up food. Today was the third time I placed an order.... Was told that the wait would be an hour. 90 minutes later I went to the restaurant to check (and hopefully pick up the food) and was told it would be another half an hour. They hadnt even started the cooking process. Two hours for wonton soup, rice and veggies? As I mentioned, the first two times that dinner took between 1.5 and 2 hours was annoying... The third time.. . Makes me appreciate the fact theres another Chinese food restaurant in the opposite direction that never takes more than an hour. Ever. I wasnt the only person who left ocean palace without their food tonight.
Ordered tonight.. not our first time, but the food was delicious and they deserve a good review. Great job guys! Only complaint is you are too popular and we had to (happily) wait a little over an hour and a half for our food. Worth the wait.
Best Chinese Food ever
Still very yummy. Huge deep fried prawns, excellent seafood rice among other items. Take out only.
Good food but slow to get ready.
Thanks Ocean Palace for the verbals abuse from your employee tonight. I arrived after my call to pick up my food to be sternly told that my food wouldn t be ready for 15 minutes...that was ok. Half an hour later, a long lost friend came in and we were commiserating and then said employee began to YELLLLL at us at the top of his lungs while he was one the phone with a customer and continued to verbally abuse us while waiting for our food. I can t believe what the customer on the phone must have thought, but I was completely humiliated, embarrassed and wanted to crawl underneath a rock. As good as your food might be, it s not worth the abuse your despicable staff treats the customers. Try harder and do better.
This place is top of the list for me. I drive from Richmond to enjoy the quality and quantity that Ocean Palace serves. Large portions with excellent quality. Hard to imagine I have to drive from Richmond to get good, quality Westernized chinese food. Many years ago we had Brighouse Cafe and Dannys Wun Tun used to be good value but nobody comes close to Ocean Palace. Where else can you get dinner for 4 with plenty of leftovers for $70.00 ? Ordered last night for Mothers Day and enjoyed leftovers tonight. Wake up Richmond......Thank you to Ocean Palace. Well worth the drive and I will continue to make it. First time Google review. Not a fan of them or social media but Ocean Palace deserves the recognition. Dave
My families favorite Chinese restaurant of all time. So happy to support local businesses
best food ever!
Disgusting service . One hour for fried rice , stupid
Consistent great take out. Ingredients are fresh and flavorful. Just give enough time on busy weekends for your order during prime time.
Really good sliced beef with deluxe vegetables, the asparagus was thin cooked perfectly. The breaded almond chicken was very good I received 3 full breasts worth and it tasted excellent. Hard to get through to the place but its so good its understandable.
Some dishes are better than the other but over all its not bad.
Yum!
Dont know why Foo Young is on the menu. ..the last three times Ive ordered they say unavailable . The food last night was ok at best. Done with Ocean Palace
Last time I had it it was great but that was maybe 2 years ago. Had it delivered last night, sweet and sour boneless pork (meat was tender but very light sauce and not much of it, chicken chow mein (not seasoned properly) and chicken chop suey (lovely veggies but again not seasoned well). I was quite disappointed and probably wont order again. Tasted bland.
Very bland, don t order any house special rice or chow mein . You get the same veggies etc. with each dish mixed in...boring. Dry ribs are salt licks and egg rolls are blah..
Was told that this was the best Chinese food available In Tssawassen\Ladner and was very disappointed. From the initial attempt trying to call. A lady picked up for the phone and said What . We were told 30 minutes from time of call, and then got a called and said 10-15 minutes. Not much communication and or phone courtesy. The Chow Mein was hard and crunchy and in parts cold, sweet and sour pork was nice but could have done with more sauce and was a bit tough, lemon chicken was pan fried cold and the lemon sauce was cold and congealed in the cup. Sadly the only good thing about I was the veggies and they weren t super hot. Would be great to have a description of what s in each dish. Special includes beef fish squid prawns chicken and veggies for the chow mein. Prices are ok, definitely Not worth the food you get. Drive to Richmond and bring back home.
I had pretty good Chinese food.
We usually drive into Richmond and Vancouver for Chinese food but I was quite impressed with the food at Ocean Palace. Will definitely be back!
I ve never written a review before, however, feel I must now. Don t know what s happened to The Ocean Palace. I ve always thought of eating there as such a treat. We ordered 2 dishes to go. Not cheap. The sweet and sour chicken was the absolute worse I ve ever had. It was so tough and stringy that I literally almost choked on it. Alarmed I told my elderly Mother not to try and eat it. I called the restaurant to tell them it was not edible they apologized and that was it. No offer of refund or alternative. I won t be ordering from there again.
Delicious and nutritious food ...and cheap
Not worth the extremely long wait.
Excellent.
This is the best Chinese food in Tsawassen. The squid with spicy salt is to die for. YUMMY!
The only place for excellent Asian food in the Ladner area. We always order out just for convenience, but its also a great place for dining in, very bright and spacious interior. We have never been disappointed with the food from here. We have been ordering from them for years. They keep getting voted the best Asian restaurant by the Optimist Readers Choice awards..
Arrived shortly after opening on a Sunday and the place was almost empty. We ordered more than we needed but wanted the variety. In the short time we waited for the food to be served, quite a number of people arrived and the place quickly filled almost to capacity. We took that as a sign for optimism and were not disappointed. The food was served hot and was tasty and nicely prepared. There was plenty left to take with us when we finished dining. The prices seemed to be about average for the type of restaurant and the service was prompt and courteous.
Good western Chinese food
Needs Negative stars. they used to be good when the owner cooked now as they fall backwards with terrible service (The guy who doesnt speak. always wears white with glasses) and a teenager running food and who have no idea how to serve. Sadly the food is terrible. ordered a lettuce wrap which was over buffed with celery. Then the owner argued with me when I tried to return the dish. They have had and still have the monopoly on Chinese food in tsawwassen since they opened. So sad.. I used to like going there. Ive given it a few attempts yet they are too cheep to hire good cooks and real servers.
Love ocean palace! They make me my custom chowmein with double chicken and double shrimp usually on Sundays and they wait after hours to let me pick it up as i come from my own shop to pick up the food.
Food was great but service was slow and it was not very busy
Great local Chinese restaurant. Food is delicious and reasonably priced for large portions. The prawns with sweet and sour sauce are a must!
Ocean palace quaint little Chinese restaurant in tswassen with a fabulous tasty menue never disapointing
Always fresh and great for groups
They have some great food, but I would never recommend their take out delivery option, completely ruins the meal having to deal with lack of customer service ability over the phone.
All the staff are really friendly and patient. Especially that Jacky guy. I love the mango and cappuccino ice cream. The fried rice is amazing and so are egg rolls!!
Good food
Why does this place still exist? If you are local maybe. If you are not, you can wait and wait for, maybe average Chinese food. Like a long time!!! Perhaps Tswassenites need to venture a little further for Chinese? Can find anything good to say, other than very poor service, average overpriced food and zero ambience. So again, why does it exist?
Great Chinese food in Tsawwassen
Very busy, reservations recommended. Good food and good portions
Best Chinese food South of the Fraser. But dont bother ordering, because they are so busy they dont want your business.
Always a good experience, with excellent wait staff. Great food and selections!
Some excellent dishes
Always fabulous food. Never been disappointed.
Great food! Only complaint is that they are grossly understaffed and not equipped to deal with all the delivery and take out orders. Took 30 min just get through by phone then waited 80min for pick up!!
Fresh and delicious! MY favorite: ginger beef! Good service, Great value!
They are busy and they don t care. Period. Food keeps going downhill and prices keep going up. This is the last time I ll order as the food was very greasy and we both had upset stomachs. However, It has been very good in the past and only bad on rare occasions. This was maybe five years ago and older. I remember them saying it was the main chefs day off. Maybe that guy has retired? It s odd because it s the same dish with the same ingredients and one can be great and the other like it was cooked by drunk children. But they re busy so who cares? Not them as they laugh all the way to the bank.
Love this place!
Great food
But large variety and selection combined with friendly service make it a great dine in, take out or delivery spot.
WORST CHINESE FOOD EVER! 2 hours wait for pick-up! Lemon chicken was gross and everything else that we ordered. Seriously their food is garbage. The only reason why theyre in business is because they are the only Chinese Restaurant in Tsawwassen! Will never order again! I just wasted $70. Please dont even think of ordering here. Please DO NOT WASTE YOUR MONEY!! This is seriously the worst Chinese food I have ever eaten, and the longest wait I ever waited for take-out. WORST SERVICE, WORST FOOD.
My favorite in Tsawwassen Give your self time for take outs, its usually pretty busy
Horrible food! Staff was useless! Waited for over an hour!
A good restaurant to enjoy Chinese cuisines in Delta at affordable prices. Though some of their dishes might have evolved to suit Caucasians taste buds, they are still delicious. Like most of quality restaurants in this area, they only serve dinner from Wed to Monday night.
Its a Tsawwassen landmark been there for a long time. Western Chinese food. Service is adequate.
The number of Zero reviews for this restaurant is artificially deflating this excellent restaurant. They are service related comments - but eastern standards of service are different from the what i want, when i want it, how i want it mantra of the west (i say this as a westerner who has traveled the east extensively). This restaurant serves up excellent food at a good price- and the demand is high - so yeah, during peak periods youre gonna have to wait. Dont like waiting? Well, Safeway sells Chinese food too. If youre expecting an Im a VIP, you need my business, Im not going to pay you extra for your premium food experience then dont go here. This restaurant serves excellent food and a great price. Youre going to have to wait in line. The staff are friendly and helpful. They deliver exceptional value.
Hands down the best Chinese food we have ever ate! Their commitment to freshness and quality of ingredients always makes for a special dining experience. Be sure to order the jumbo prawns!
Ive tried to order food for 45 minutes called 5 times... no one answers the phone! Geez!
Best and most delicious Chinese food this side of Richmond!
What happened to this place ? Used to be consistently great food , but just had old & chewy meat and chow mein with a large, cold glob of glutenous sauce over veges & hardly warmed noodles...will order elsewhere in future.
Great food for dine in or take out!
Favorite Chinese food around, always good!
I order from. here often its hot & was good until last night ! I ordered chiwmien noodles & got veggies on a crunchy hard bed of uncooked noodles when I got home I called & asked why and got such a hassrl they did swap it out for what I paid for. Im not sure why but a hour later I was viliontly sick & threw up all of it. super stressful as they were yelling & being very innaprioate. I was there few weeks back herd her on phone also Yelling at someone over same raw noodles :/
Food is fresh and hot. Attentive staff.
Great Chinese food. Great Chinese take out too
We ordered five dishes for pick up and the vegeterian lettuce wrap tasted like gasoline! The owner admittedly said that the cook must have added too much cooking wine and told him not to add so much anymore. I would think he should have known how to cook their dishes. So the owner said I can return it for a refund of the cost of the dish, not more. When I explained to her that I am the one having to drive back and forth, and that I felt that she was unapologetic, she offered me another two dollars for my troubles which in the end she did not give. She was more worried about what her partner would say to her than keeping a customer. In the end she offered me 25% off my next order I declined because I wont be coming back as the rest of the food was less than adequate.
Their ginger beef is sooooo good
Beat chinese in town since I was a kid. Yuummmmmmmm
This is absolutely the best Chinese food I have ever eaten in the lower mainland. Go try it and you will agree with me
Great meal. Do plan ahead when dining or ordering pick up here though.
Food mediocre, service zero out ten. Gone from one of the best restaurants in the lower main land to one of the worst.
Good food good service..
Absolutely horrible!!! The service was terrible, took an hour to get our food and we had to ask for our rice!! There was a hair in our food and the waiter said its not theirs and wouldnt get the manager, just walked away from us with no apology!! Would never go back or recommend this place to anyone!!
Best Stuff In South Delta I visit my extended family there all the time and this is their favorite place to get from. been there a handful of times and ordered in often with the family and always more than happy!!
Best Chinese food in South Delta. Authentic and great quality food. Give them a try and I doubt you would regret it. Beef and Ginger hot pot is killer. They are not cheap but you get what you pay for.
