5000 Canoe Pass Wy Unit 633, Delta, BC V4M 0A6, Canada
South St. Burger serves only 100% Angus Beef. No additives or preservatives. No antibiotics or added hormones. Just 100% Angus Beef, with no fillers. We cook our delicious beef burgers over an open flame to give you all that backyard-grill flavour, made when you order it. Also try our, chicken breast, LightLife patty, or hot dog. Our famous Fresh Cut fries are made to order. Our milkshakes are hand scooped and made with premium ice cream. Our seemingly endless combinations of gourmet toppings will elevate your burger experience. You'll have your favourites, but at South St. Burger, no two burgers need ever be the same. Build your burger with over 30 gourmet toppings. South St. Burger; better burgers, fries, shakes.
The burgers are amazing, the patty itself is so juicy and flavorful, and love that you can choose your own toppings. I've been coming here for years but recently had the chance to meet the owner, Tom. He is super friendly, hardworking, and passionate about his work and it shows! We came about 40 minutes before they closed and Tom told us to take our time and don't rush, he also gave us a little back story about the franchise and even took our trays to the garbage for us. He also told one of his employees to take off a few minutes early! He didn't have to go the extra mile especially before closing and we really appreciated his customer service! We went back 2 days later around the same time and Tom wasn't there but another cook was, and he wouldn't let us order fries and after we placed our order he was making fries for another person? He seemed annoyed that there were still customers coming in 35 minutes before closing. Besides that, everything here is great! Also the poutine is amazing!!
I’ve been a loyal customer of this restaurant for a while, and one of the main reasons I kept coming back was the quality of their burgers. However, during my most recent visit, I noticed a significant change in the patty, and unfortunately, it wasn’t for the better. The patty was dry, lacking the juiciness that made their burgers so great before. It also wasn’t tender like it used to be, making the overall meal less enjoyable. It’s really disappointing to see such a drop in quality, especially since this place had been one of my favorites. I really hope they reconsider this change and return to the juicy, flavorful patties that made them stand out in the past.
I used to love coming to this restaurant, but recently they changed the quality of their patties, and it’s disappointing. The patty I got was dry, not juicy, and lacked the tenderness it used to have. It made the whole experience less enjoyable. I hope they reconsider and bring back the quality they had before.
Excellent cheeseburger, nice and warm...... french fries were also top notch and very warm. I,ve been here a few times now..... never been dissappointed.
South St. Burger in Tsawwassen Mills is a must-visit for burger lovers. The highlight of my visit was the super nice manager, who took the time to thoroughly explain the ingredients of their vegan burger, ensuring it met my dietary needs. It’s rare to find such attention to detail! The option to add as many toppings as you like to any burger is a game-changer, allowing for endless customization. The entire staff was incredibly friendly and made the experience even better. And the fries? Absolutely outstanding—crispy, golden, and perfectly seasoned. Whether you’re vegan or a meat lover, South St. Burger offers something delicious for everyone, with service that goes above and beyond. Highly recommended!
I don’t remember when was the last time I eat such a tasty burgers 🍔 everything from menu was really fresh and we ordered 3 different burgers with poutine and other fries. If you’re in Tsawwassen Mills I highly recommend this restaurant, you won’t regret it 👏🏼
Amazing burger, fresh fries, free refills too. Gave the food in bags though which was a bit cheap but decent pricing
First time visit during a busy (long weekend) Sunday evening. But the restaurant was not busy. + Mushroom Swiss Burger was tasty; beef patty was grilled. * Southern Fried chicken was ok. Same price as the beef burger. Not crunchy but it's fine. I'd prefer the beef burger. + fries was good. - Drink costs $3+ per cup (part of combo); Not recommended. More expensive than fries which is less than $3. - No services. You get food when they call your number. The payment machine has options for tipping. - Space not so clean. Had food crumbs left at table and seats. * Had to ask the staff for napkins. * Not sure if the drink is refillable.
One of the tastiest burger in town compared to the price of it! Must have try it!
10/10 totally recommend. Food is absolutely tasty
Honestly, the food was perfect, but still, there is a door for improvement in the customer area. It wasnt clean
Yenno I have been to this place a lot but haven t been in about a year. usually the service is good used to be great but it s still good and the food is great. I was REALLY REALLY upset this time when I went. I went at 6:30pm and they close at 7pm I know it was near closing time but that s beside the point they serve halal meat and when I asked for halal meat they said NO. And we just looked at each other for a little bit and I go what do you mean no? She says it s 6:30 we have closed the grill we make halal burgers on. Only serving unhalal. Then they said we can put the halal patties on the other grill if you re okay with cross contamination. Like that is not okay. My question is why do Muslims have to be put to the back burner if y all are closing? Either clean the grill and everything after 7pm once you are closed or if your employees really wanna get off and leave at 7 then close the store at 6pm so they can leave by 7. IT WAS VERY DISAPPOINTING
The strawberry shake was just strawberry ice cream. Instead they should be selling icecream. Not worth the money. Food
Our first time there, the cashier didn t ask us what topping, so we ended up with a plain burger with no toppings at all! If they advertise 30 free toppings to choose from, they should train the staff to ask a basic question like this.
An expensive version of Wendy s
The owner was very friendly and pleasant to talk to. The burger and the fries were very good
Was a really nice dinner, food good for the price and the people very friendly.
South St used to be great. We loved going here everytime we visited Tsawwassen Mills. Something changed on our last visit (today) though - I ordered as usual, waited to say my toppings but was told it would be a while so was advised to sit down to wait. When my number was finally called, to my surprise, my burger was packaged and ready to go. When I pointed out that I didn t even give my requests or wasn t even asked what toppings I wanted, I was specifically told that I didn t order the customizable option. That s odd I thought. Something must have changed. Ate my burger which tasted fine but was nothing special tbh without the customizations. Later my son pointed out that the menu didn t say anything about ordering a different burger for customizations - and in fact, it has all the menu options for free customizations which I had even pointed out to the employee when stating I hadn t given my toppings. The website confirms this. I m disgusted by this service and by being gaslit by the employees. Will not return.
They used the buns from save on lol
The food doesn t match the picture on the menu and the it taste like a home made burger that s not the best
Best place in mall for food and the staff is friendly
Zero Service it took ages to get your order . The girl who is preparing burger she think have to deliver the food tomorrow omg to slow.
Delicious, I will definitely be back. Just like you see them in the photo, in reality.
Food was not bad. However, the wait time was really bad despite the restaurant being almost empty. On top of that, the people that placed their order after us had more items order and got their food before us.
Very tasty The best burger in Vancouver. And good price.
By far the best food in the mall. Nothing comes close to it
Overall the food was Medicore at best. Desperately needed salt on both the burger, and fries. The fries were fresh but super greasy. Definitely not worth the wait, not enough staff and it seems like they are too busy flirting.
Ordered two burgers and two kids meals, only the kids meals came out okay. Both burgers were soggy and unappealing. Beyond that, I had ordered a double patty and got single. To top it off the fries were limp, underdone and flavorless made worse by the fact I had ordered onion rings and waffle fries and got neither. This was after pointing out to the cashier she put my order in wrong and being assured it would be fine. Complaining was pointless as nobody behind the counter seemed to comprehend me, so I just ate and left. But I wont be coming back.
Food quality and staff professionalism were quite subpar !
Dont recommend
Almost $50 for two meals. Got the true north burger combo each. The photos on the website are extremely deceptive.. the burgers came with one thin tiny patty and grocery store bought buns. I know they re grocery store buns because I buy the same ones and they had them all stacked on the counter lol. Delivery day I guess? Despite being the only two customers ordering in the place, it took about 20 minutes for our orders to be made. Staff were gossiping behind the counter and staring at us too, dunno what that was about. Fries were soggy and gross, squished into small bags. Ordered a kids meal as well and got no dipping sauce and no juice box. Had to go up and ask for them. I was super excited to try this place out but will never return and will be sure to warn everyone I know about how awful it is.
Appalling service by the staff who were uninformed, hostile and just plain rude during our ruined family lunch outing. They failed to inform us that that despite the many signs stating 30 toppings to choose from and the toppings all laid out, they no longer allow you to customize your burger. The cashier and fry cook both left their post to come over to argue with us about not being allowed to choose toppings, rather than use it as a learning opportunity for themselves to clearly advertise that this burger bar is no longer a burger bar. Do better.
Very slow service. Workers spend more time talking then making your food.
I came here to eat with a friend. The burgers here were decent, but the fries were very soft. Not a single crunch i could find. The service is pretty bad. They started saying numbers but randomly switched to saying the actual foods. Also there were only 2 people working, it had à exceptionally long wait time with around 25 minutes. The atmosphere was empty or other people waiting for there food. I would not eat here again.
Very poor service. We were at the ordering station exactly at 6.25 pm and they didn t take our order for fries ( saying that they will be closing soon) and for burgers, they forced us to take out order, when their closing time is 7 PM.
We normally go to this restaurant for the halal burger option but I dont know what happened this time. Service delays, tool longer than usual for the food to be ready, and when it finally came it was not cooked properly - literally raw meat. Not impressed at all. They could do better.
I will say everything is amazing staff was friendly.
Excelent! Delicious burguers!
Delicious burger. Friendly Staff It is in a special place inside the mall. Top of all all they also serve HALAL too highly recommend them
We ordered one fried chicken breast burger and one angus beef burger. Both the chicken breast and beef were very juicy and tasty. However, although the shop said over 30 FREE toppings, the servers were reluctant to add some of the toppings, including fries and onion rings. Why would you say free but wont add it in?
Overpriced, almost 17$ for a small burger combo, taste was also very average!!
Although the staff were friendly, they were super stingy when it came to picking toppings. i thought chipotle was bad at portioning but this place was worse. both burgers had 2 small salad sized strips of lettuce, a singular paper thin tomato, about 3-4 pieces of mushroom and onions. When I politely asked for more toppings, they looked a little offended and questioned if i really wanted more. i dont know if this occurs everyday or just for that day, but my burger would look normal if i got all 30 toppings with their portions But the patty itself was good, not too juicy but also not dry.
Best burger weve had in a long time
We came in here because the photos looked tasty and the combo looked like a great value. Definitely were not disappointed. The patties were juicy and the burger had a very authentic vibe. Staff were friendly and food came out quickly even though it was pretty busy.
Pleasantly surprised, and recommend! Food was very fresh and poutine was super super cheesy. Weren t a fan of the milkshake however, kind of thin.
Updated at the end Bought a burger and drink from the place the drink was a bottles pop, it was flat and opened burger was good, after talking with the cashier they where happy to replace the opened drink with out issue
Great quality burger. Just be prepared for a long wait. Half hour wait. The cook is very slow. Instead of using half the grill to cook he could use the whole thing. Also staying off his phone would help too
The burger looked nothing like the menu photo. They use Villagio brand store bought buns instead of the advertised brioche buns. The patty was mashed and dry. The fries and onion rings were overcooked. You could taste the oil need to be changed. The staff were rude and looked miserable. The tables were disgusting and garbage was everywhere. Definitely not worth the $25.
There are rats over here No hygiene maintained and such a slow service Food
Very good tasting burgers and fries although a bit too salty for my liking. I like that you can customize everything on your burger. The service here was extremely slow. There were two groups in front of us and it took forever to order our food. For a while there was no one working at the cashier. Once we ordered it took about 15 minutes to get our food which seemed really slow. The biggest delay seemed to be cooking the actual burgers. They also forgot all our drinks and served confused when I asked about them.
Took too long, even though only 2 people in line. Expensive, closes early.
Delicious burger, with helal option. Highly recommend.
Me and my girlfriend were walking in trying to look at the menu when we were rudely and disruptively interrupted by this south Asian worker who was cleaning the tables with a rag. He told us very rudely you may move over there with a fairly rude tone. And I asked what s that sorry and he said it again but a bit louder. After that, we felt disrespected and left the store. We were drawn into the store with the smell of the burgers but dont let that fool you as the staff are fairly rude and don t know customer service. I m not sure if it s the language barrier, but we felt rudely interrupted.
Love the food. Burgers are super tasty. However they got several orders wrong. They need a better system of how to specify the toppings. There is no way to just remember them.
Been to south street a few times now and every time Im greeted by super friendly staff. My food is always hot and delicious, the seating area has always been very clean!! Definitely coming here again!
Angus beef burger are good, fresh fries with self served flavour powder are good. Shrimp burger is soso. All good prepared immediately so a little bit wait is needed.
These burgers were awesome! Way better than what I expected from a mall restaurant. Flame kissed and juicy, the burgers were cooked to perfection. Onion rings were crunchy and fries were fluffy and crisp!
It was a second time I ve tried it. They do have halal meat and veggie burger. In my opinion I liked the meat more than the veggie burger. Also they are cooking the halal meat& the veggie in separate side. I highly recommend it. Food : 5/5
Amazing juice beef halal burger with incredible topics and sauces to choose from! SO GOOD !
I ordered 2 burger 40min ago. I m still waiting my burger Please hire people!!!!! No one clean table and poor costumer service Just go food court!
Woman in charge of adding the toppings today was beyond rude, asked her to add extra fried onions and one of the toppings on the side, she literally snapped at us and said where the hell do you expect me to put it. We just said forget it. I mean if customer service is not your strong forte then what are you doing working in the service industry anyway. Although the food was great, the attitude from the rude woman was a huge put off for me. Will reconsider returning back.
Absolutely abysmal experience. Cashier with thick accent was hard to understand. I ordered a combo with onion rings yet they served fries instead (1st time Ive been served a wrong order in years). Wait is over 15 mins, and its $16 for a regular burger with combo, no cheese, onion rings, or special toppings, and the drink price at $3.05 is ridiculous, even rivaling PNEs drink price per ounce when considering ice added, plus cup fee (even the nearby Starbucks didnt charge it). Definitely doesnt deserve to be at this mall, or really anywhere a restaurant would be. Avoid!
Very tasty veggie burgers and friendly staff. lover their churros and special sauce with fries is best combination. worth trying. will be back for sure
Really delicious burger and good customer service!
One of the best option to dine in . Shoutout to Arun
Staff making and preparing food was talking the whole time, over the toppings when theyre making the burgers. Theres no food safe in terms of masks. Constantly making personal conversation when making the food. Concerning. Wheelchair accessibility: Great seating options.
Is this for real? It is totally different compare to the picture on the ad.
It was the worst Meal That I ever had
Not as good as it looks, I had the southern fried chicken burger and it was incredibly salty, the gravy was so salty it was in eatable. The beef burger my wife had was not as salty and seemed better than the chicken. Would I eat here again? Not for $50.00 for 2 combos and a waffle fries! Could have eaten at earls for that price!!! 1 star at best what a let down
Food is good and hot. The place is nice and clean. The workers are pleasant efficient and helpful. Well be back....
Fresh and tasty burgers. Same fries as those served at NY Fries. Burger is made to order.
By far one of the best burgers I ve ever had. The people that work here are so kind, we had a great experience. + they have a beautiful Jade bonsai in the front
Both my sons said best burger they gave had. I have a few more years of experience on this earth but I also thought a great burger. The patty reminds me of flame grilled whoppers of my youth in a good way. Toppings are great, good attention to detail on assembly. Fries are top notch fresh cut potatoes.
Staff could be a but more welcoming, and polite. Nonetheless, the food was delicious!
I ate a halal burger today, it was a very good experience. The meat and other ingredients were very fresh and tender. Also the manager is very friendly
Skip it
The food here was so overpriced, me and my family have never tasted something so bad. It really isn t as good as it seems, the cheese in the burger was literally cold and most of the stuff inside of the burger was just cold as well. I do not recommend at all, terrible customer service and packaging.
Worst employee Ive ever seen. Awful place!!!
Had to sit while 2 staff members sat staring at me from behind the counter, talking and laughing. Im not sure if they were laughing at me or something else but it still bothered me. They were speaking a different language, so no way of knowing. They did point a couple of times in my direction. So it made my lunch very uncomfortable. I was the only customer. It was my first and last time going here. I was stoked to go and have good food. The food was very mediocre, the price in the higher end. I could have gone to a nice restaurant and paid the same price for better food. Sorry, its just not a good place. Bad atmosphere, bad staff, dirty, dingy and the food was not good. 2 thumbs down.
Food was really delicious and food took a little time but is justified since it is made fresh. Staff was very friendly!
Quick service, good food. Atmosphere good for a mall place.
Little burger place inside the very big mall. Service was good. Taste was really good.
Yhe staff was un trained and the taste of the food was awful.avoid this place.
Not the best burgers patties seem like the frozen ones from costco
Honest to god the burger was disgusting. Ive never felt so sick after a meal in my life... not to mention the onion rings, or should I say the grease batter with onions inside. Dont eat here.
It took 30 minutes for a couple burgers the fries are undercooked, false advertising, the customer service is horrible they are rude and disrespectful they prioritized a friend over me and my family and me and my family arrived and ordered first 14 dollars for a combo is overpriced because they charged extra for Swiss onion so the 14 dollar combo became 17 dollars it s unfair Vegetarian options: No
We drove in from Chilliwack for a shopping retreat at this mall. Decided to have a quick bite at this restaurant before heading back home. I asked for both of our burgers to be well done. Waited 25 mins for the burger while witnessing the 2 workers loudly chatting away in punjabi with zero regard for customers dining in. I kept waiting and maintaining eye contact with them, but neither one decided to acknowledge and update us as to why the order was being delayed. Once it was 30 mins, I decided to approach the male at the counter to ask him why it was taking so long. He decides to argue with me that this is how long it takes to make this burger because I asked for it to be well done. I refreshed his memory to say that we are regular customers here and that it takes the owners a good maximum of 10 mins to get our well done burger ready. He then continues his argument to state that he got the burger ready in 25 mins. Had to go back and ask for my gravy that was paid for and missed. The owners are amazing, but the staff that are working have zero professionalism and respect when the owners are not there.
More to it than a five guys! Really looked out for their own, even gave me a new bag when my bag cracked open!
Halal option, friendly respectful service !
TOTAL SCAM - over price for an average burger. I ordered a customized burger and the toppings were not delivered as it was supposed to be. The lettuce was just little pieces. The tomato was as thin as paper. And it just came half of a small onion rings.
Mediocre tasting burger but I really liked the poutine. I still left fairly satisfied with a full stomach. Price point is way too high for the lack luster burger
First time here so it was a little overwhelming with all the options but what I had was good
Decent enough... Would I eat it again??
My husband and son love their burgers. Whenever we go to Bass Pro, they have to get a burger.
The burgers were subpar. The meat wasnt any different than a burger from McDonalds except it was thicker from here. I asked for dijon and got an extremely heavy hand. I used 3 napkins to scrape it off.
I really like their burgers here. They make them fresh off the grill, and then they have a Subway style booth where you can add all the toppings and sauces that you want for free. I like to get the BBQ bacon with custom toppings. You can pick whole wheat or white bun. The milkshakes are also one of my faves, and the hot dogs are a hidden gem--really juicy. Fries are thick-cut if you like that. However, the burgers are only about the size of an A&W teen burger and quite expensive which is why I rarely eat here. The atmosphere is a nice, spacious yet cozy place to eat in.
The food is ok. But they are not friendly.
BE AWARE: This restaurant charged me 20% more without my consent. Its illegal. I checked my credit card statement and found out. Actually, it is a fraud.
First time tried burgers at this palace it was really good and customer service was great and Tom the manager very nice guy great service
Delicious! Really good food here. I also enjoyed the Mango Milkshake. Tons of toppings to choose from so pile your burger high! Them seem to have promotionaburgers from time to time so I guess I will have to visit often as the Butter Chicken burger was sold out when I was there. Like that other burger place that lets you build ypur burger... but better!
Burger is good but the. Lady who do the order is rude not friendly.
The yam fries is the best
First time visiting Tsawwassen branch. Place was just extremely dirty. Food scraps on the chairs, table and floor. Mystery liquid on all empty tables.
Came here today after a long time to eat during our shopping trip. It was disgusting. Dirty tables, floor covered in pop, napkins, and food. Garbage piled on top of the garbage station. One bathroom was out of order. The other one had no toilet paper on the roll but lots on the ground, and some liquid all over the floor. The topping station was not fresh and sorely lacking in variety. Although, the burgers are still yummy, we were not impressed and likely wont be returning.
Always great food - fries are amazing and so are milkshakes! Comfy seating, friendly staff who remember my preferences. Consistent and clean Dietary restrictions: Gluten free options Kid-friendliness: Accomodate kids preference
I really like the food.personly i recommand everyone go and visit.nd staff is ausm .dinnin area was clean and tidy .i will definitely come again .
Great food! Excellent pouting! Cleanliness not so great until we asked them to clean up.
Food is delicious, the beef patty is amazing. Worth a visit.
So I normally don t leave google reviews for anything but I thought this one deserved it.. First off the food was acceptable but it s not the best burger I ve ever had.. The cost for what you get seemed high two burgers and fries (one being sweet potato) and drinks was almost $40.. Also the eating area wasn t super clean, there was old fries and ketchup all over the tables and the workers didn t seem to care about cleaning anything. And to be honest the only reason I m leaving this review is because a worker came up to me while I was eating and asked me to leave a high rated google review well asking me to do that isn t going to go in your favour. I don t really recommend going to this place, there s way better options and I definitely won t be back
Food is ok service is good might recommend this if you are really hungry and the food court is far
First time to try . Unhappy eater. Food is cold . Dirty environment. Unsatisfactory overall.
Best burger I got in long time, and staff is even better. Thank you all for the excellent friendly service we will cone back for sure!
The quality of food was really awesome and staff was quite helpful and friendly. Love to visit there, would recommend.
My husband and I come here for a weekly burger date and the staff are awesome, very welcoming and friendly.. service is excellent and the burger is top notch
It is very relaxing to come to a restaurant and being able to eat at peace, the workers are extremely nice. I suffer a stroke and so I used a walker and they brought me the food to my table!!!
Staff is very good and friendly best place for burgers
First of all , i was told that it would take 15 mins for my Halal Burgers. It ended up being 40 mins wait. The burger was cold and tasteless when i got my order. I used to come here before. Food quality used to be excellent. I liked the fact that the owners responded right away to my review. That shows care and good customer service. I respect that. Maybe i just had a one off experience.
Amazing service, the wait time are great for the quality and freshness. The staff are well managed and professional.
Tom and other staff are really nice..
Food was amazing - my friend and I LOVED our burgers! For the price we paid, it was definitely worth it.
Dropped in for a burger and realized they make a very good burger. I ordered the True North because I Iike bacon but because you get to add up to 30 toppings, you can get quite creative if you wanted to. I had a grilled pineapple slice added and mushrooms. If I wanted to, I could have added an onion ring and guacamole, maybe French fries too. Its a bit like Harveys but they have a lot more toppings to choose from. A bit like 5 Guys and a bit like In-and-Out. The burger is juicy and the bun stands up to all the sauce they put on it. Give a go next time youre feeling you want a gourmet burger.
All of my family felt unwell after eating here! The food was bland and I d say the meat was possibly undercooked! All young guys working in there more focused on talking to each other than carefully cooking peoples food! Guy taking the orders was looking over at the other guys while taking our order no eye contact or good customer service! Will not return!
We ordered last night and there are only three customers waiting but the food we had was disappointing and unacceptable. Patty was dry, fries literally undercooked. I hope they will do much better next time.
Nice people there. Very friendly
Amazing food thats fresh and fast! Customer service is 10/10 the manger is definitely on the game here.
They have Halal food just ask for Halal burger
Good fresh, juicy burger with 33 toppings to choice from. The mango milkshake.
One of the best Halal burger places in the lower mainland
Lady at free toppings was rude. Asked for like 2 things and she looked at us like we kicked her car or something.
Food is good, they definitely rush when making it, so half the toppings end up off the burger. There was only one person working, and they were overwhelmed. Close to 20 minutes to get an order. Fries were awesome, shake was ok, burger was alright.
Food 8/10 Service 1/10 Disoriented staff with zero courtesy towards customers.
Solid burger joint at fair prices! Got the 5oz burger and added a bunch of free toppings! Guacamole was free here, anywhere else youd be paying $5 just for this topping! Buns were soft and man, the burger patty had tons of fire flame flavor! It was so good that I ordered another chicken breast burger and it also didnt disappoint. Fries were fresh cut and delicious! Ill be coming back everytime Im in the area! Make sure to review which items are free and which ones cost money. Most of the negative reviews seems like they didnt know which was which and left angry because they paid too much.
Came in with my wife, ordered 2 Halal burgers with our choice of toppings. About a 15 minute wait which was acceptable for an extremely juicy and delicious burger, we added the grilled pineapple to our burgers and this was a great choice.
We have been there few times now I must say the quality has been always good Service could be better but it does the job. Great to know that they have Halal Beef burgers. Restaurant has plenty of seats and been clean so far
The burgers are awesome here, it takes a little while for the food to be ready but it is well worth the wait! Their fries with the Cajun seasoning is so good as well
Very tasty...Very fresh
The place looks good, the staff is friendly and efficient. But the food is the worest part of it, I ordered the Halal beef burger, and I am never eating here again. I asked for extra well done and it was only charred on the outside, it was still raw inside, and the patty was full of unchewable things and no flavour in spite of all the toppings and sauces.
If there are negative stars I will rate this negative 5 stars!!!! The worst customer service ever!!!!!!! 2 asian older people possibly owners have no patience and never once smiled! They have no patience and their accent are hard to understand plus the mask and yet the lady was so rude!! Never will I ever go back here!! There are so much better burger place than this one!!!!!!!!!!!!!
Giving it a 1 star because 0 stars is not an option so they have the 1 for cleanliness because it truly was clean. The food is flavourless and the burgers are rather small. I bought the mushroom swiss burger and it had no flavour and it was cold. My husband tried the chicken sandwich and it was equally bad. The fries were just weird and cold. The lady at the front was exceptionally rude. We asked for extra ketchup and she became upset and gave us the smallest amount of extra ketchup. She kept asking what we wanted on our burgers though we had previously asked them to prepare as mentioned on their menu. She then got upset because we were confused. She kept saying you ordered it so tell me. We had no idea what she was talking about and when we reminded her to prepare as shown on their menu, she continued to ask us what we wanted and she kept repeating well, you ordered it so now tell me. This place is far too expensive for what it is and the service is beyond terrible to say the least. Please save your money and go elsewhere.
Missed peices of my burger, took awhile... Apparently was helping me make a simple cheeseburger for my child and just gave me bun cheese ketchup and mustard.... Needs some work
Excellent burger with various toppings for you to choose. The Angus beef is juicy and grilled just right. I d love the mushrooms and caramelized onions which could not be found elsewhere. Will definitely come again.
The rudest cashier and burger maker ever. The tone is so impatient with customers. I don t eat burgers a lot, why are you expecting me order things like a pro? If you don t like to explain your business and what you do, don t do a customer facing job
Fed my child RAW meat. It was below the temperature that even a grown adult should eat. The meat was raw! The man working there tried to rip it out of my hands when I was taking a picture of it and argued about it in front of my child. Absolutely disgusting!
Friendly Staff! Family operated. My favourite Burger, True North, hands down. Make sure to ask for the seasoning salt for your fries.
Poor customer service. Charge gourmet prices for just average quality. 1/3 the cost in food court better tasting butgers at A&W. Biggest turn off... they store uncooked fries in a large commercial sized garbage bin. Will not be returning! I dont recommend!
The food is very tasty!
The best burger place in and around Tsawwassen mills. Offer halal burger too
Impressive service and fantastic quality. Love this place
The only food at the mall worth eating. No regrets. Great quality. Fire grilled patties :)
Amazing burgers and they have halal patties. Clean and delicious food !
The food is so tasty and delicious. Good service and many options for us to enjoy. Healthy and tasty!!
I ve tried it once, and it has become my favourite hamburger in Vancouver. The beef is so juicy and you can add any toppings you want free of charge. Caramelized onion and mushroom are my favourite. The set includes a drink and fries. You can choose potato fries, sweet potato fries or onion rings. We tried all of them and sweet potato fries are so special and yummy.
freshly grilled Angus beef burger with 30 free toppings to choose from.
We expected more than that, price is too high for that quality, Im sure we wont come again
Delicious burgers! You pay a little more, but you get better service. The owner came up and asked how everything was and helped alot with our order. Will be coming back here again
Id never eat there again...it was our first time and last...there were 7 onion rings in an order...way overpriced and we told the guy there and he kept saying thats all he was allowed to put in an order....are you kidding me...and to see on our bill we were c harged for the cup for our drink!!
So disappointed with slices, cuts of cardboard inside the mushroom burger. Unhygienic, unsafe, discarded the rest of the burger...check your food very well. I can bring the proof if you want to see
GREAT gluten free burgers. I have been coming here for a few years and I have to say they are my favorite burgers in the greater Vancouver area. The burgers are delicious and they have good gluten free options. They are very knowledgeable and careful with the handling when its an allergy request. They have GF buns, separate toaster, no fillers in the patties and a dedicated frier for the fries:)
Been there a few times over a 12 month period and think its a hit and miss burger joint. First burger I had there was their True North burger. Charbroiled burger was thick, juicy and well seasoned. Didnt really taste the maple bacon but overall it was a hit. Next visit, had their Swiss & Mushroom burger. Patty was a bit dry and nothing to write home about. Last night, I redeemed my birthday coupon (2 for 1). Service was horrible but then they are trying to hire a cashier. Ordered the True North burger and added roasted peppers, lettuce, tomato, hot peppers and onions. Bottom bun was soggy. Burger was salty and dry. Patty tasted burnt and not fresh. Take your chances for a $13 gourmet burger.
Great char BBQ flavour to the patty, but the tomato is soggy and the onion rings topping is really small compared to the patty.
Wicked good burgers!! Awsome fries!! Yummy milkshakes and friendly service see you next visit
This place has the most amazing burgers!!! They are so juicy, flavourful, topped with fresh toppings, and cooked to perfection. Not to mention how celiac friendly they are! A dedicated fryer is hard to come by and this place not only has one, but a dedicated toaster too for their buns! The manager was super friendly and checked in with customers as we ate. People were giving thumbs up to the kitchen as we ate because that was just how good it was. I would definitely recommend eating here you won t be disappointed!
Located next to TELUS.. The BEST chicken burger Ive had in a while. Make your own, I even got fries ON mine. The staff there are pleasant and friendly. Thank you for an awesome meal and experience. We will be back!!!
Came for dinner with girlfriend didn t know what to expect. Tom was a great host super friendly and made the experience really enjoyable. Food was honestly amazing best burger we ve had. Don t waste your time going to McDonald s. Get some real food for the same price.
Tasted good- came out decently fast. Except, when we got our burgers, they were the lamest looking burgers we had ever seen. I also ordered the BBQ Bacon burger (one of their signatures) and it had no bacon- just cheese, patty, bbq sauce, and some tiny little onions. It was quite confusing as the picture made it look like it had bacon and it was also $20 with the drink and fries. Not worth the price . It did Taste good though. Maybe consider going somewhere else
Best burger I ve ever tasted Thank you so much Nice and friendly customer service Clean and nice
Was pricy but we loved the burger . Only thing I would change is double up on the so called bacon so we can see it lol. Its so paper-thin like the cucumber lol
Everything made to order! It is a mall restaurant, but itll take a bit but it is worth it. You can build your own burger and they have a great variety of toppings. (I found out corn relish is amazing) However I if a named burger jumps out to you, I would take it, Ive never been disappointed. Their fries are fresh and crispy. They have extra seasonings by the ketchup. 5/5 if you want to shop at Tsawwassen Mills and dont want a fast food burger
Best hot dogs in Tsawwassen. Sounds weird I know, but you can get any Signature Burger as a hot dog. (BBQ Bacon is what I normally order) This isnt a fast food place as everything is made to order, so theres a wait time. But its worth it, Theres quite a bit of seating options depending on your group size. The dogs are grilled so they have a JUST enough char to make it really tasty; Combined with your toppings of choice (I just trust the Signature), you have the best topping/dog/bun ratio Ive tasted. The burgers are also really good, the fries are really tasty too! I just feel like hot dogs took a back seat over all and South St. is teaching us a well cooked and dressed dog can be better then a roller dog that needs size to be worth it. 5/5 Staff 5/5 Food Cant wait for any excuse to eat here.
Great food, terrible staff. They need to learn how to talk to customers.
The customer service is horrible. The young guy didn t seem to like that I wanted the halal burger.
Taste is good. Not the best I have tried. Could be better. The ambience is good and not too clutterd, also you can choose your toppings. I would try it once. Wheelchair accessibility: Is wheelchair friendly.
Grilled perfection...need I say more Although for the price and taste, I much prefer 5 guys.
Poor Customer service ,attendants were careless in taking order, throwing out attitude as if they have done a favour,,gave a stern look when requested to change the gloves as I had ordered a Veggie burger, burger tasted like nonsense ,nothing like a burger, unhygienic environment,pathetic experience ,never go to this store again.
Almost all the table are so dirty and no one cleans them. Staff who make burgers did the same toppings for my burger and my wife s without asking because she wants to rush to next one. When I ask her why didn t ask me about toppings, her reply was : ok, what else did you want to add ? Now I know why only three tables inside the restaurant on a beautiful Saturday lunch time.
Freshly cooked beef patties, fresh toppings. Great burgers, nice owners.
Very good food and very nice staff
The burgers are with such a great taste, and the meat is really fresh, I would really recommend that this is the best place to eat in the mall. Also, the staff was really friendly and good customer service.
First time Customer alert Wow, very disappointing and deceiving menu. Came in as their outside photos look promising. Food: Had their Angus burger custom. Cons: -Their payment machine needed to be restarted and checked to see if payment went through, which was a bad experience. -They say, Unlimited topping. NO, this is not true as the worker said no when we wanted to add more on our topping when it wasnt even full. -She also gave me not even a full tomato. It was a small half slice.. -Same time, she added everything to both of the burgers when it should have been only 1 burger. -The cost for the burger is way too expensive for a small burger. I can make it at home for a better price. -The burger was wrapped terrible, and everything was falling apart. Pros: -Only thing I can say is that they have a lot of seating and its in the mall for convenience. Wont recommend going here since you can find a burger place better and give more with fries for $10
Terrible customer service, would definitely not come back here. Pros: - The beef patty is pretty good. - restaurant layout seems nice and open area. Cons: - workers there look like they dont want to be here, quite rude when you want to ask questions. - there are over 30 toppings to choose from and they dont tell you how much we can select maximum, only selected about 4 small toppings (this includes the mayo by the way which was a flat spread), and the worker would say she cant do anymore, we already paid $9 for a small burger and McDonalds can provide a bigger burger than that for $3 and taste better. - portion size is small. - you asked for tomatoes as a topping, youll get one skinny slice. - very expensive for what it is. - tables are dirty.
Nice staff, gave us recommendations for very delicious burgers.
Place was empty when we walked in at noon. That was a clue ! Burgers are way overpriced. Buns toasted on one side, fries limp and greasy. Not sure how they managed to serve the ONLY table in there cold food. Food court has much much better options.
Tasted fresh, recommend the angus burger.
Bought the spicy bacon cheese burger. Half n hour wait for the most tastless, small, average burger.11 bucks for the burger alone I expected more.
They used to be the burger place I go for gluten free burger. However, the recent revisit I was left very disappointed. Their GF bun now falls apart just like everyone elses. On top of that, their burgers are no longer good. Before, it was thick and juicy burger. The ingredients were plenty. This visit, the burger was think and dry. The size is much smaller. The price is high but at least the burger was good before. I will not come back again.
Burger s are juicy and tasty but little pricy
Loved it not just for the flavor and quality but also for the service and honesty. I ordered the Halal burger and craving onion rings, the person taking order very politely explained that if I eat Halal he wouldnt recommend the onion rings as they are not fried in the separate oil. Instead he recommended to get regular fries or yam fries. I really appreciated his honesty. Got two halal burgers with yam n regular fries. Fresh and served hot! Thank you! Conveniently located inside the mall right next to BassPro outdoor living shop! Huge parking lot.
The cashier deliberately enter an extra zero on the credit card machine. First she glanced at me. Then I realized the problem. I haven t told her what happened, but she reentered the number after I said excuse me.
Not bad service
Clean restaurant. Friendly staff. Has Gluten Free buns. Tons of options to choose from including BYOB Build Your Own Burger and plant based burger patties. I am sure that anyone with any diet, allergy or restriction would be able to find something here!
Had their spicy bacon cheddar burger. The spicy mayo with the bbq sauce and crispy jalapeño bits made a great combination. Nice portion of fresh cut fries! Good customer service as well.
Overpriced for such small portions, dry & tasteless . The lady working there needs to improve on her costumer service skills. Better off going to A&W
Best halal burgers you can find! They have a separate grill for halal burgers with no cross contamination
Had a mushroom swiss burger. The burger was tasteless. The bun was nothing that you couldnt pick up at Walmart and super dry. Onion rings were pretty good. It was definitely not worth the $18 paid for the meal.
First off, place looked really good. The server who made our meal was rude and dismissive. Secondly, the burger I got has given me food poisoning. For some reason my wife is fine. We both had the same thing, yet my burger got me sick. My burger did smell a little funny to begin with or it just wasn t cooked properly. Fix this up, dont get others sick. Won t be going back here again.
Wish we had one in Victoria it is so good and even has a halal option.
A little faster service would be nice, it takes a while to deliver your order