Tim Hortons in Dollard-Des Ormeaux

Went in there last night cause my son wanted some Timbits and while at the cash wanted a Chocolat Glacé donut as well. There was only 1 left and before we got a chance someone at the drive-thru already purchased it. My son was disappointed but the young lady who was working the cash said they can make a new batch if we didnt mind waiting 5 minutes. I was taken back by her gesture and my son was ecstatic. He got his donut and Timbits. I wish I got her name, that gesture made his day and shows the kind nature of her. Kudos to her.

Wonderful always

They where fast my croissant was fresh and coffee too

Aman one of few in Tim Horton has good customer service

Great service everytime. Always fresh coffee. Glad to have it in our area.

Great Service Good Staff Always Fresh Quality

excellent service, courteous and fast!!

Very good service. staff very nice

It s a Tim Hortons that follows the standards of this popular brand. However, there are no places to sit, but you can buy your coffee in person or via the drive-through.

Very poor service I ordered a blt but no sausage just the egg and lettuce and tomato The staff does not speak French or English and always gives incomplete orders

Used to be a good spot but new staff has no manners. Then management probably wonders why sales are down.

They burnt my bread several times now i dont know if its just me but oh well dont eat bread here i guess ..

its not that hard to know the difference between bacon and sausage - i got a framers wrap twice after confirming with them to put Sausage with Bacon instead do you have a brain ?

Tims drive through

I wanna know why I ordered 2 different ice caps (with shots of espresso) and a box of 50 timbits but received 2 REG ice caps no espresso and a box of 20 timbits - You still charged me all these extras but got my entire order wrong.. Can I have my money back?

It was just perfect

Slow as hell!!!

Asked for and Espresso and got coffee :(

Middle of the never any dark roast ready,regular coffee taste like dish water

Unable to order. No service in French. I wasted my time... I think its a shame. Time Hortons should pay for French lessons for their employees.

Coffee and doughnuts are so expensive !

My mom got a pizza bacon and when I was eating it, it tasted odd. I was right because turns out it had MOLD on the back if it along the crust. This is appalling and one of the worst things ive witnessed in fast food restaurants. I would add a pic but i threw mine out right away

Always get service from Anmol with a smile

Nice place

The WORST Tim Hortons I have seen anywhere in Canada. The employees here maintain standards of hygiene and customer service that would raise eyebrows in the back alleys of Calcutta. Their customary procedures include touching your food with bare hands and your napkins crumpled and thrown at you. Avoid unless you like having diarrhea.

This Tim Hortons is the WORST one I ve been to . The workers are absolutely lazy they keep talking between them and let you wait for 15 minutes and after 15 minutes they can t even get your order right I would NOT recommend this place Food

Thanks to James for his awesome service at night.

When we ask for cream cheese, doesn t mean slap it into the middle of the bagel, it means spread it around, it s cool that y all can t cut it whatever but like the cream cheese.

Employees make up the Atmosphere.

By far, THE WORST Tim Hortons. I was coming here for about a week or 2 because its closest to my new job. Every single day something was wrong with my order, and I had no time to fix it because Id be late for work. Anyways, its a horrible timmies. The coffee is burn all the time and theres NEVER sugar in my coffee. Idk if your staff is just lazy, but you need to refill your sugar machine. Every day I had to bring my own sugar because I knew you guys would forget it. Also the bagels are stale as hell. I ask for the same thing every morning. Medium double double with a bagel CUT and double toasted. But because of the dumb timer they have, they never cut the bagel, and never double toast my bagel because they rush the hell out of my order. They never do anything right. Oh and theres either no cream cheese on it, or its all smashed into the bagel hole for some reason. Also the timer they have is seriously the dumbest thing ever. They tell me to wait around the corner every day. I was even late for work once! They literally completely forgot about me and I was waiting for 15 minutes!!!! This place is an absolute mess. They look stressed and rushed constantly. Dont even bother coming here! Im taking the extra time to go to the other Tims around the corner. Screw this place, I gave you WAY too many chances.

The worst place Ive seen. If you dont speak English, you probably didnt order it, its a real joke. Have and in Quebec siboir

There is fast service

The guy who was at night shift was friendly and efficient.

The coffee at this Tims is always fresh, and in my opinion extremely great tasting hot coffee and nice staff. I wish it was open 24/7, as i like getting coffee here out of all other coffee places. My fave Tims. Its usually open 4:30 am until 10pm. Nice staff! Reliable service, always friendly and efficient.

Extra star for the one and only reason that it s not overpopulated,with enough space to sit down and meetup with someone for a chat or study in peace. Otherwise, employees look miserable serving you. Wait time is pretty long during non rush hours. No doughnuts at 6pm and none after 7pm either. Tim Hortons is known for the baked goods. What s the point of going there if they never have any stock that they advertise... Don t bother heading there if you re craving sweets, head to the Tims on Hymus/ Des sources instead.

Very bad experience. Unfortunately the employee was new and communication with her was very difficult, neither French nor English. It pains me to find a young girl in this position. I blame the manager if she is new to Canada and its her first job, he has to keep her for another task away from customers until she feels good and confident in herself.

excellent, way better than the Wendys they share the building with

Well prepared snacks, and friendly staff.

Fast service, welcome

I go to this tims almost every morning and I gotta say they re always so fast and nice! Super hardworking staff!! This is the best Tim s thankyou!!

Good

PLEASE AVOID AT ALL COST!

The Dru-Thrive was super fast! but the customer is was not great. Even when taking my order, it looked like the person was in a rush (is it all ? every 1 minute). I order one breakfast sandwich, one coffee and a mixed dozen doughnut (I asked for one plain one). got to the window, the dozen with four plain doughnut. had to go back to the drive-thru for them to fix it. they changed it but there was no variety and the doughnuts was stall. coffee was burned. I guess TIM HORTONS IS ALWAYS NOT FRESH.

Not much variety.

They served me the mot disgusting coffee.. tastes like just water.

Food and service both are better

Every morning I stop by for coffee, fresh and excellent tasting

Always smooth tasty coffee. Kinda sad the flavor of the earlier years was nutty. Miss that part. But great tasting anyways.

Stop going for awhile. Today I go for a breakfast sandwich and surprise, no biscuits, coffee tastes old. 5 people on the floor and still waited for someone to come to the cash while the rest stair at you. When will this place get on program?

Difficulty getting service in French, order taken out of turn and forgotten. Disappointing.

They refused my order because I speak French and they dont speak French, just English.

GOOD

Don t speak French!

I go to drive through the guy literally told me that they don t have food from 2 days and today i go inside the store they have everything

Honestly not sure how to put this but this place sucks 95% of the time your open 24hrs a day and you cant even have bagels ready like the other food such as raps and sandwiches I get but bagels thats a little much coffe so far is good but I mean coffe aint all that hard to make so Im indecisive on how to rate all I can add is step up the game a bit.

Good

Because there is a lot of staff shortage, I travel less and less, its boring but with the salary too low, its understandable and even better not to consume it for the right reasons.

Not good COFFE, a cup of oil at mr lub ,which is right beside it, should taste way better

9 oclock on a Friday night and NO donuts

Impossible to order in French! Quebec Day is unwelcome! The saleswoman is rude and unchallenging!

Worst of the Tim Hortons I ve ever try. Long lineup and no answer from the staff.

Not bad, got a beef sandwich Had no tomatoes but gave me friend onions instead Potatoes were dry tho

Good service and they have all the usual Tim Hortons wraps, donuts and coffee.

Always great here for coffee, ice caps, and donuts

Worst tim hortons to go. I waited 45 min for my order and still they didnt have it correctly done. The workers are so lost I had to give my order 4 time so they can understand.

No employee who does not speak French Impossible to be understood and served in French.

Wonderful place to have quick lunch and breakfast items. Really nice staff and offer quick service

Ordered a sesame bagel well toasted with a bit of butter Was the only one at the drive thru Result: -had to repeat 5 times my order (i l kept saying sesame and this lady would understand cheese -took 10 minutes - was soaked in butter, you could squeeze it and still could cook a good steak with what was coming out - train your employees properly so they can offer decent service, the wait doesnt matter that much but the service does

Cofeecwas good

Being located in a gas station, you cant expect much from this Tim Hortons. The selection is poor, and there really isnt much of an atmosphere, but if you treat the staff with respect, you wont be disappointed with the service.

Always a big line up. Always fast service.

Fod is not great. Coffe is horrible and service is slow.

If your listed 24 hrs then you should be 24 hrs

New place but good

Nice service

Great Service

Reçu un service pas correctement car la machine a carte débit était défectueuse mais mont fait attendre 10min en me disant que cest ma carte bancaire qui ne fonctionne pas jai du utiliser celle de ma conjointe ça donne le même résultat jusque a ce que il redémarrer le terminal .je trouve dommage de faire attendre les clients comme ça

Worst service ever time and time again

Welcoming, very well served and everything is fresh

This place gets my coffee wrong over 60% of the time. It is representative of the staff... half of them are professional and attentive the other half dont care.

Very good service!

Horrible. Worst excuse for a Tim Hortons, rarely get everything in the order right on most days but today was the last straw. I ordered a workers wrap and a regular ice coffee, the wrap was cold and felt like it had been sitting on the counter for hours, the potato was stale, it had no taste. The Iced coffee had no sugar and I waited 5 minutes for the coffee alone. Do yourself a favour and drive 2 minutes North on boulevard desource to a more professional Tim hortons location.

This Tim Hortons is the epitome of failed employees. I can t tell if it s a fast food store or a morgue. That goes for the employees and the food. The food looks and tastes like they made them with their feet. I would rather eat my wife s placenta before ever ordering from this Tim Hortons again. The soups tastes like Hogwarts Dark Art s potions. And the employees look like they graduated from there.

Nice service

Very good experience

I dont know if they have a special way to order things on the menu, but they always get my order wrong, or dont understand what Im asking for or dont have what I want...

I was there just this afternoon, about an hour ago with a friend of mine and ordered out usual 2 iced Cappuccino s with whipped cream. We took the drinks, put them in the drink holder of the car and had to go across the street to the dep for a second thus leaving both drinks in the car for the 2 minutes it took us inside the store. This is where the fun begins. I picked up MINE and it just started POURING all over ME, the car seats and the floor mats!! His was fine, but mine appeared to have a small slice at the bottom of the cup that became blatantly obvious as soon as they had melted a bit! I figure the LEAST they owe me is the cost of another cappuccino since I didn t get to drink it, but the car seats DID, AND I d like to know HOW to get this stuff out of beige, fabric car seats! What a disaster! Thanks Tims! Sincerely Laurie Goss

All always fresh

Been waiting for 10 minutes for pickup my order inside. Asked how long its going to take and got reply in a rude manner from the guy who was at window at 10:33 am 11th April 2021. I DONT KNOW Never coming back...

Nice

Great service and very polite staff

Just... dont waste your time or money. Head up the street to the next tims lol

Employees are deaf, every time i go there i have to repeat myself 3-4 times for every sentence, Best place to get burnt Toast, I ve never received a toast that wasn t fully black. disgusting.. Hash browns are dry as hell, Everything is bad..

This is the worst Tim hortons in Montreal. Probably because they don t understand or hear you, or care to listen. Not only they NEVER get your order right, but today they thought it was a good idea to throw a random sandwich at us because they didn t have the wrap we asked for, without even asking us what we would like instead or if we would like to cancel the sandwich. Too bad this is the tim we have on the way we ll have to find another place, I m done

Not sure what the negative reviews are about. Everytime Ive been there, excellent service. I guess you give respect and get respect. The owner/manager of this esso station however is a different story, rude and dishonest.

Always fresh and tasty

It is what it is. Service is friendly.

Bad service ever , the Latte that she gave me is cold, and the mysterious thing about the salted caramel is only contains milk and cream without coffee espresso. The worst Tim Hortons Ive ever been to.

Simply Tim Hortons!

You need to wait for 10 mint to give your order. Even if there is no line inside. Sometimes people working there just ignore you and keep doing their stuff. Not worth a start 1 rating even

Ordered an hour in advance online. Went to this branch to pick up the order but employees could not find the paper for the order and when they found it thats when this employee started his litany why the order is not there. He said the order was done as soon as they received it. Since it took me an hour to get it, he said that he sold them to other customers. Blah blah blah. The order was paid online and there was no mention that orders should be picked up after such and such a time otherwise they will sell them to other customers. This little guy even has the guts to raise his voice at me and told me he could call the owner to verify everything he said were true. But all the rest of the staff remained quiet coz probably the short guy already covered everybodys back. What an experience...grrrrrrr. I saw the rating for this branch but I still took a chance.

Nothing to say. A good Tim Hortons. The iced cappuccino is well made. But I give two stars because it closes at 9am. And the little guy at the cash register is a damn savage

Very poor sevice. I was waiting upto 5 minutes there .They weere not taking the order.

Went to the drive through at 11pm on 25/11/2020 The server couldn t take my order at the drive thru and asked me to advance to the window where I waited for 5 minutes while he served another customer at the counter. AfterWards he took my order and I paid for it. He then served another customer inside before me. It took him 20 minutes to give me my order. He got my order wrong but worse, using the same gloves for the donuts, and he used the same gloves to make the food that he used for the cash without changing them. Nothing was wiped down before/after. That is totally unprofessional and especially during the pandemic, he should have been more attentive and meticulous when taking/making the orders. He needs more training on HYGIENE and CUSTOMER SERVICE

as always

Don t aks for something specific,it s too overwhelming for them ima no go back