McDonald's in Dollard-Des Ormeaux
3600 Boul. Saint-Jean, Dollard-des-Ormeaux, QC H9G 1X1, Canada
About
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
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While you must commend the majority of lovely workers at this McDonald's (during the week the customer service is wonderful), the quality of the food today was not at its best. The BLT had no T but egg after I asked for no egg, the breakfast burrito was hardly what was usual, my sausage egg McMuffin's egg was half missing and burnt. I was also chastised at the first window for not giving my code when I ordered through the drive thru. When I explained that I had to come to the window because I could not hear the voice taking orders, i was told that it seemed to have worked for everyone else. Really? Then why did I not get butter and a knife with my muffin? I called to complain ( or to leave a message) but no answering machine. I WAS NOT expecting someone to pick up. Going back was not an option.
Everytime I go through the drive thru McDonald’s. They always seem to mess something up. Lately it’s been my everyday latte before I go to work. Today I decided to go inside and order my latte and still they gave me a hot cup of water, no taste. How hard is it to click the button for a latte and make sure the rinse button isn’t on. Do your job well or don’t do your job at all. How are McDonald’s employees paid and still manage to mess SIMPLE things up. also I’d like to let everyone know that McDonald employees don’t wear gloves while handling your food or making your burgers. Let that sink in!!! AVOID MCDONALDS AT ALL COSTS And AGAIN I GO AND GET ANOTHER COFFEE AMD THE COFFEE HAS SUGAR IN IT AND I STRICTLY DON’T HAVE SUGAR IN MY COFFEE. I’m so FED UP WITH THESE KIDS THAY DON’T CARE ABOUT THEIR JOBS. Please hire people that do care. Thank you. This is my last time. No more McDonald’s again for me. It’s POSION ANYWAY. Bad bad for your gut and health
I will never walk back into this McDs location ever again. I was craving a small cone and my girl friend wanted a small wrap. We walked in at 5h08pm to place our order on the digital menu. Only two other people had been waiting ahead of us. Several moments later other clients began walking in and placing orders. My order was number 986 and after twenty minutes of waiting , I noticed my number wasn’t on the board anymore. So I asked an employee who seemed to be the person in charge. She informed me that my order had never been prepared. Finally 28 minutes later I get a melted small cone and a wrap. Please McDonalds Canada , go back to the old way of placing orders. Human to human. These digital order placing orders confusing your staff.
Worst place to eat. Not hygienic at all. Sometimes I see restaurants employees clean toilets and same employees are preparing food. Disappointed and frustrated. Montreal food inspectors need to take care of it please.
Sad to say..this is a pretty horrible McDonald's. Service dropped food on the floor and tried to serve it . It's dirty smells funny...and they need more staff. Trained staff.
If you are going to this location, make sure you order through the drive thru. Otherwise, they will take 30+ minutes to fulfill even the smallest of orders because they put no priority on inside orders to keep up their drive thru scores compared to other locations. My food was cold when received, likely they had it ready but didn’t care to bring it to the counter.
Very bad service, I waited 30 mins, when asked about my order , no one had any clue about my order. The money was taken out from my credit card. It happen on. 2024-05-24. If your machine is faulty and does not give receipt it is not the client fault. I reported it right away, but they did not care. I was even asked to check my credit card if the payment went through and asked the amount which was deducted. Everyone goes through hard time but that does not mean client should be treated this way. May be McDonald will not care about since he has millions customers and has too much money and does not care. My time is valuable too.
I don’t mind slow service , these days, I’m use to it and I’ve also worked customer service for over 15 years. Messing up my order is not ok but I’ll let it slide , messing it up 3 times, the same day at different hours , that’s another ball game and is just way beyond unacceptable. If the staff cannot have proper training or understanding of English or any other spoken language in the area , sorry but that’s really not my problem. If you’re gonna operate your business like this , might as well lock the doors, throw away the keys and call it a day. Oh , and by the way , getting in touch with McDonald’s customer service should be part of the next Mission Impossible coming out in God knows when. Thank you.
Its the second time I go there and both time nothing was even close to be fresh ,the fries were cold and old and the mc chicken was so pasty it should be sold and I when at 11:45 both time for lunch from work I will never go back to this Mcdonald.
Drive-thru take 20-30mins to get your order and your food ... Dont understand if its a fast food restaurant
Very very very even too long . If you have at least 30 minutes to wait for Algiers, you will be lucky Really disappointed
Its lovely with the new look.
Unilingual English service, no towel or thank you
Nice place. Can t refill your drinks though Kid-friendliness: Nice indoor playground where kids can play and find new friends Food : 5/5 |
Among the best McDonalds, fast service and well-appointed premises.
Very slow service, employees show no motivation, waited 20 minutes for a coffee and 2 muffin lunches
I like ordering with their app. Easily
Lunch with Grandson for special treat!!
Clean bathroom, really fast morning drive through
Great for coffee. Very nice ambiance.
People are too good their
Stepped there game up? I stopped coming here due to the delays , however I came today and was served quick and food was fresh good job!
Was served a completely burnt sausage mcmuffin by drive thru. Had to drive back to get a replacement, which turned out to be burnt, too. Not a single apology or care from the manager.
Best coffee lol
Order a laté and London fog. Laté has no coffee flavor, milk only. Marked London Fog. My London Fog has a Earl grey teabag but tastes like pumpkin spice Food
Good coffee
Took a star away since they took the self-serve soda fountain away from us.
Wow I have never been so poorly served, I wanted to ask a question or refill my water bottle. The woman shouted my order number to me. I asked him calmly, without response. She only shouted the number, I explained to her that its mine and that I just have a question. She told me it wasnt her problem. I understand its fast food, but still. I wasnt expecting great service at McDonalds but a minimum of respect is good. It starts really badly on a Saturday morning.
Waited 30 mins for my mcflurry... 30 mins of wait for anything, especially at a fast food restaurant considering that a dozen customers orders got served before mine... Horrible.
People are bit tired and not very happy. Its not their fault since theyre probably overworked but management should look into this.
All staff are very good
Was clean, line took 20 mins but food was nice
During my visit, a wasp happily wanders through the pastry display and settles on the donuts and muffins. We warn the manager of the situation, he tells us that it is completely normal, that it is the season. Its really not healthy.
Best service, never had like in the hundred other mc, especially the manager
The Damager (manager) is the worst thing in this place I guess his name is Raphael. I don t understand how did he qualify for this position Never again
Best
Service was slow but workers were really nice. Great ambiance!
They say that the restaurant is open 24h but I went at 4:30 am and it was closed and even that there were some employees inside they did not answer my several knocks on the window. They just ignored me completely
We ordered toys for 2 happy meals but ended with two books instead. They just slipped them in the bags and didnt even advise about it
Great service
If you want to wait 30 for a trio and a happy mealwith missing stuff its the right place
Fast and counter people able to speak English
Fantastic
Most of the time, missing choices of food, cold coffee, service is not 24 hours as mentioned. They are always not servicing customers between 3am to 4am
Food was ok. Its McDonalds. But the service was awful. Waited more then 30 minutes for a breakfast sandwich. Others waited more then 45 minutes
Wheelchair accessibility: Adequat Food
Its great honestly. The employees are trying and Im fine with that.
The entire staff here is LOST. Horrible and slowwwwww
This guys dont know how to make orders quickly, if I would have go to another McDonalds and come back walking they might be still preparing my order...
Dont believe any 3-5 star rating they make there Employees to give fake ratings....
Parking: Plusieurs Kid-friendliness: Jeux disponible Wheelchair accessibility: Oui
They have a new layout wider.
I think it was ok
It s always a pleasure when going to this McDonalds
I saw I think a manager harassing a customer. It makes me not want to support this location.
Good
Ordered through the app, no customers inside and only a few in drive through, took them 11 mins to make me 1 burger but the burger was amazing!
A fly in my coffee! Yummy. In all seriousness, this is disgusting
The crew at this McDonalds is top notch and chronically efficient. When doomsday comes in a couple weeks these are the people you want to be in the trenches with. Thats not based on just a handful of observations either, I go here A LOT. I go here so often that if I miss a day my bank flags my account for suspicious activity. I go here so often that my family doctor cries for me daily. The emotional damage has shattered all intimacy in his marriage, his wife wont even look him in the eye anymore and he sleeps outside. Sad stuff but I need my nuggets.
Unhappy staff, incomplete order (no straw) and slow service. Very disappointed as it was on a Thursday evening around 1930.
Bagel sandwich was cold and no napkins provided
The unintelligent managers that work here like to switch off the numbers for the orders and then they forget what they switched off so the orders never come up real bunch of geniuses if you wanna actually have a good experience, don t come here
Every single time i ordered from the drive thru can never have my full order in the bag how is it so hard to put my whole order in the bag ?
Very good guest experience
Extremely slow service, very very slow. Avoid in the morning...
Its McDonalds. Its fast and affordable. What do you really expect?
I ordered one box of coffee, after waiting for so long they gave me 12 cups of small coffee. The reason they run out of boxes, what a bad inventory management.
Missing veg
The worst people I ever met they fake the reviews I know that because I worked there.Each person as already faked 10 plus reviews. Managers goes home and fake more reviews That s how bad this Macdonalds is because they can t get real reviews The place is always a mess until the inspector comes that s when they clean When they get angry the spit in your food I had to change it fast and that s how I got yelled at They cut off people s breaks They make them work doble some of them work for after hours and free because they are short in staff they lie a lot Fake drive through times too Shameless people Talk bad to each other they don t deserve their title I don t recommend this macdonald to anyone
Dont speak French
Nonsense restaurant
Bad experience the lady there called princess really rude lady yelling at everybody there she has no manners nobody should be going there bad behaviour
I ordered a meal for me and my family, staff was very rude and unprofessional, they got wrong my order. When I went to tell them they were very rude towards me about that. Our table was dirty when I told them to please clean it they refused until I got other member of staff, tried to speak to the manager about the situation but the manager doesn t seem to want to do anything about the customer wellbeing. Not coming back
Standard McDonalds experience
Good ambience and 24hrs service
Customer service is zero Employees very angry with us They dont wear gloves
They said no when I asked for water
Beautiful renovation.
We love this location for its playground! Tables right outside of the playground doors so you can monitor your child while they are playing.
Very good
Waited 15+ minutes for a frappé, only for it to be a half done job. Even more, the employee got it wrong a couple of times before giving me the drink. Not great
I like their crispy McChicken.
The place including the washroom is very clean. The new paint colour is also relaxing and warm. The new floor tiles outside make the entrance very slippery. Wheelchair accessibility: Be careful as the new entrance tiles are very slippery. That is notsafely accessible for canes or walkers either. There is a worker who keeps the floor dry indoors.
Grabbed a quick burger. Sad when its barely warm and the cold cheese is sticking out and a little tiny burger patty. I rarely eat McDonalds and this reminded me why.
This branch was so clean. Its not normal for McDonalds in Montreal ! I wish they could keep it as clean as we saw Food
You gotta have a 1/4 pointer BLT
Went true the service drive and got charged 22$ on my debit card at the first window and then they told my order was not paid at the pick up window ! I paid again the amount was 8$ when i looked at my bank and the 22$ was taken out of my account along with the 8$ , i went back in and showed them their mistake they refused to reimburse me !!! Don t go there!!!
Nice renovation!! Also staff seems must faster!!!
It s just bad. It s not even 24H they are closed I know this because I go there sometimes in the middle of the morning because insomnia. The person working there is some grumpy girl who sounds mad all the time. She still does her job just not good at customer service. I don t recommend coming here for a late night snack.
Standard McDs food and all as expected.
Recently Renovated !!!
genuinely disgusted with how i got food from another store and they told me i couldn t eat it there because i would dirty up the place??? they told me i had to order food in order to stay, so i went to order on the computer touch, and this other worker comes right behind me, his face 3 inches away from mine and says you need help, what are you doing like can you guys make people more uncomfortable?! do you want me to leave??!
I recently had the pleasure of sinking my teeth into a Big Mac from McDonalds, and boy, was it an experience! Now, let me tell you, Ive had my fair share of Big Macs, but this one was something else. First off, the Big Mac is like a circus in your mouth. Youve got the juicy beef patties, the crunchy lettuce, the tangy pickles, and the creamy Big Mac sauce all dancing together on a sesame seed bun. Its like a flavor explosion, and Im pretty sure I saw fireworks when I took my first bite. The only downside to the Big Mac is that its gone too fast. One minute youre savoring every bite, and the next, youre left with nothing but a few strands of lettuce and stray sesame seeds on your plate. But hey, that just gives you an excuse to order another one, am I right?
Cheap
I like their soft drinks
I ve been in busy McDonald at rush hour, never had one let me waited like half an hour.
Went through the parking lot by 7th December 2021 and this Is what I buy from McDonald s Mac poulet
Had to do it again. So this morning ordered two mcgridles no cheese...simple order right...lady at the drivetrough was having technical issues completing the order...but instead of turning of her microphone, she kep taking and saying she lost my order and did not know whay to do....eventually the lead hand answered her. She then repeat the order 3 more times!!!! All this to say ,when you hire incompetent/ lack of training workers, your going to have theses results. Who ever the owners are ,have definitely made money there sole priority.
Is you want missing items and cold coffee, definitely the place to go.
One of the worst branches. Don t go there
If you want attitude with a bad service this is the place to come! Do yourself a favor and find anywhere else then this McDonald s
Under renovation
Went throu the drive throu. I ordered a breakfast meal and a lunch meal. I paid at the 1st. window. I collected my coffee and rootbeer at the 2nd. window and was told to wait in parking space 6. Thats what I did wait for 15, fifteen, one-five minutes. When someone came out to see me, they told me that it wouldnt be long. I mentioned that my coffee was getting cold and my rootbeer warm. The manager came out with my order. I asked for another coffee and 2 free apple pies for compensation for the wait. She agreed. She said that there was no one in line and told me to go throu the drive throu again and mention her name . The coffee and pies would be waiting. A 15 minute wait in line again, and I finally got what she said that she would give. Oh! And I did not get my creams for the coffees. On the positive side, usually there is no problem at this location.
Feb 18 2024 Excellent improvements at the St Johns restoraunt. Very nice customer service, now I can recommend it. Had breakfast and lunch both good.
Always short staffed and drive through is extremely slow.
Not sure what happened to this McDonalds but the service is awful. I stood at the cash register for 20 minutes and nobody served me. I flagged down the manager, he told me to wait, walked away and never came back. I left without buying anything.
I have never been to a McDonalds with such poor service. All the customer-oriented service that can be found in other stores is stopped by a manager-like person, even if a certain employee is friendly. I agree with a person who said before that McDonalds should take back the right to operate
Ordered door dash and because they were in Rush hour it delayed the order to close to closing, they completely screwed up my order of ten items. Only one item was correct and good. They were too lazy to make mcchickens and sent mccrispy instead. Also did not even send my poutine. Update 31/12/2023 my brother got food poisoning on nye from the Big Mac. Filing complaint with head office
Very slow service.
A very nice team
Since when has McDonalds only hired unilingual English-speaking employees? Today Monday January 15, 2024 at 8:26 a.m. I was unable to place an order in French because the two women at the drive-thru only spoke English. Fortunately I do very well in English.
Too bad
I don t get it how incompetent the employees and on top of it the manager in charge - after taking my order wrong on the drive thru by one of the employee whom I asked 3 times to double check the order, she informed to proceed to the pick up window where they gave me half of order and the manager rahal told me i had to leave and people behind me are waiting their food and it will get cold, as if I am not a human being and other people are more important- I have to wait for my food but other no - very unprofessional and unpleasant- will never go there again
Worst and wrong food service, worst customer service, wasting time and money.
Perfect place for children to play indoor park and safe.
No coffee refill.
always busy but the drive thru moves at a consistent pace
The staff is pleasant and will satisfy orders correctly most of the time . This particular location has easy access of Blvd St Jean in DDO . There is sufficient parking most of time . There is wheelchair access . As most fast food locations lately, there seems to be either staff shortages, or frequent staff turnovers .... both contributing to slow service or wrongly completed orders on occasion . Knowing this , it is important to be courteous and a little patient . One factor I find frustrating is submitting an order via the drive thru speaker , only to find they subsequently typed it wrong on the submission screen , or bagged it wrong at the window. I suggest one checks the order (bag) on receipt .
I went back worst service
WORST MCDONALDS THEY NEVER ANSWER WHEN U CALL. WISH I COULD PUT 0 STAR
Paid for 10 nuggets. Never included in the order through drive thru yet charged me. Tried to call...no answer
What can you say about a McDonalds restaurant?.. 99% of North Americans eat this once or more times per week. It is best to be consumed whilst intoxicated because youll forget that you need to do hundreds of pushups to avoid being overweight which is great.
Waited 30 mins for mobile order. Went inside to inquire, was told it was busy and to be patient. After 15 more minutes, we left and will charge back the credit card. Steady decline for this location over the last year. Do the owners ever even step foot in this establishment?
It is good place and clean #boycottmcdonalds
Ordered for curbside delivery. Went inside 26 minutes later to be told by the manager we are busy... you can wait or you can leave!!
Manager (the Asian lady) constantly rudely screaming at her colleagues and not very friendly (borderline rude) to customers. Drive through service is good though.
Got a can of coke instead of regular size cup
I went there with Monica, Natalie, Sierra, and Luca for lunch, and I had a Maple Bacon BBQ Burger with fries and a Coca-Cola Zero Sugar combination for lunch
Been here many times and not once my order was correct.
Food is good, people know their stuff, and they care about their customers. Although I prefer A & W, I can definetly say that McDonalds know their stuff when it comes to fast food and I would definitely eat here if a friend asked me to meet up here. Parking: The parking lot is good, but if there is a huge line for drive-through, you wont be necessarily able to access parking. Otherwise, plenty of free parking
Rahad deserves a raise! Such good service and he was very fun to talk to. Made my day. -Liam
Rahad is my king.
The quality of coffee has changed. Does not taste the same.
Good and Fast
