A&W Canada in Dollard-Des Ormeaux
3551 Sources Blvd, Dollard-Des Ormeaux, Quebec H9B 1Z8, Canada
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Première chaîne de restaurants de burgers au Canada. Reconnue pour ses rondelles d'oignon et sa fameuse Root Beer A&W servie dans des bocks givrés. Fière de maintenant servir le café Pret ainsi que des boissons chaudes, froides et glacées dans les restaurants Le Brew Bar A&W.
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I'll keep it short. I brought my 2 years old and 38 weeks pregnant wife to eat here (Monday December 9 at 7pm) The lady handling cash did the following - rejected and ignored customers - his by the window checking her phone - when she came to cash once in a while she would check her phone while taking orders - laughing and telling jokes. - would cancel Uber orders on the spot ( alot where mad cause the orders said it was being made for a long time ) - told my wife to calm down when she said the worker should be taking orders instead of texting We took our and left and I told the workers they need to not ignore everyone. Check the security footage also lots of people lining up with kids where turned away or ignored to leave. She didn't want to work. The other 2 guys where carrying here slack . This location has such a bad track record for us I won't be coming back here again . It's not fun having a hungry family being ignored. P.s a 15 year old was able to tell she didn't want to work. He commented to his parents saying they messed up ordering here.
Was here for Halloween, because they had a deal for kids meal for it being free. Which is the only positive thing about this review. However i would have rather spent the money elsewhere as we got food poisoning for the habanero chicken sandwiches, that my wife and i had. Immediately after eating the sandwich i felt nauseous. Tried to sleep it off and had many trips to the bathroom in the middle of the night. My wife had the same symptoms. The service was horrible. when i got there it was only about 6 people in front of me and it took at least 35 minutes to get to the front of the line. The employees were all laughing and not paying attention to their customers or orders. They were casually on their phones and screaming at one another. It looks like a horrible environment to work in as well as being a customer. The place was a pigsty. Garbage's were full and overflowing sticky floors papers everywhere. Condiments all over the counter. They renovated the inside which is nice. But is unkept and horrible employee behavior will not return here. Be warned. This is not a place you want to spend hard earned money on fast food which is supposed to be cheap. It's more expensive than McDonald's and tastes horrible. Plus will get you sick.
Me and my friends just tried to get some A&W fries,hamburger and more food but your employees were saying they were out of food.A restaurant should have food for everyone no matter what they look speak or wear.You hope you can figure this horrible policy out.I always wanted to try your fries because YouTubers say it’s amazing.It might be but your service is the worst of all.Other fast food may not have good food but at least they have good and kind people.Happy Halloween.I should see a change in the future.
I have never seen such a immaculately clean place as this one! Good food sweet staff Kainaa and Jovani and Albert such great people very catering and professional! Excellent service!! Will def be coming back!
Tried the apple pie and black coffee, both very good. It was early in the morning, quick friendly service. What's not to like.
I thought this was gonna be good but I was totally wrong. When I buy thisABOMINATION of a burger it did not taste right. And I was right because when I turned it over it look like it was built in a lab thrown together and just put on the grill. This burger didn’t even last two seconds in my mouth and I spit back in the bag. This is a big safety issue because I don’t even know whats in that food what if I had health issue and I ate that? Whoever the the manager you have to check your food before it goes out not just looking at it you have to check inside the patty to see if its cooked right and the one I got was NOT cooked right. im still waiting refund on uber but Im doing this review to warn ppl abt this place. BE CAUTIOUS. I would give this a zero but I cant
Came here for a Saturday breakfast and always impressed that for a fast food chain, they use REAL PLATES AND UTENSILS !! It does make the experience better and yes .. the food was yummy!!! Has a breakfast egged sandwich combo and pancakes on the side.
Absolutely disgusted!! 🤢🤮Ordered to pick up and got home and this is what we got. ALL the onion rings were fully burnt and when we went back their response was “all of them are like that” (from the guy at the back who probably prepared it and this was his first response without even taking a moment to look at the bag. He knew beforehand and still proceeded to pack it that way). This was probably the onion rings that were at the bottom of the frying rack (or maybe tried to hide some mold with it?) Asked them if they would eat that and said no. This is very concerning. Don’t buy from this location. Imagine your kids eating something like this and getting sick. The lady cashier was nice enough to make it better and was considerate. Better to stay away and be safe. Ps: asked the cashier guy who worked before the girl for some bbq sauce ($0.35) and gave me a dirty look as if I asked his mom to prepare it from scratch and deliver it to my house. Thinking about reporting to the Canadian Food Inspection Agency. Never going back there and if you guys see this don’t debate about going or not. Simply do not go. Don’t suffer for some $20-30.
Little cold inside no heater inside but take out is good food is good fresh I going there late night always good Open 24h Food : 4/5 |
Never too busy. Food always hot. Even if theres a few cars in the drive-through, always fast to get through. And the staff have always been pleasant.
Fast, polite and smooth. Vegetarian options: Beyond meat burgers. Food : 5/5 |
Been coming here for years especially for breakfast, its always clean and the staff is really good.
My burger tasted wierd. Dont know if it was mix, otherwise all way good.
Humburger mi lik lik lot tummy full brr brr
The burgers are amazing, But one of your night staff has the most arrogant And Pretentious attitude when you go had to be served by the girl with eyeliner whos extremely kind and sweet.
Awesome Breakfast! Friendly Service! Food
Im satisfied, thank you. It would be nice you have gluten free burgers.
Food was standard as expected. Drive thru was slow abd it took longer than usual to pick up online order. Vegetarian options: Masala burger and beyond meat burger
Parking: Love the sweet potato Food
Still the best burgers
Great burgers and clean bathrooms
I could not believe that all the cooks and the drive thru attendant that handles money, touches the cash and helps with food preparation, not one was wearing hygienic gloves. Amazing!!
Dont speak a word of French, dont care and make fun of their customers who speak French, thats contempt. So we went to place our 4 orders where we respect the common language. I hope you go bankrupt soon.
good eats
My daughters and I went from breakfast and the staff was amazing, so friendly and brought our food to the table.
Thanks to the whole team!
Ive slept on a&w for so long, their selection is better than that of McDonald and their fries actually look and taste like fries. Definitely my go to fast food place now.
i dream about onion rings sometimes
I just ordered the food and they don t send me any napkin no fork for the poutine very very bad service .i never ever order the food from this a&w .ordered from here its a lost of money i will give u 0 star for everything because now i eating the poutine with my hands disgusting
This A&W is the one with the most decent facilities compared to others but they dont clean it, apparently its not a function of the employees, the food is good, nothing new just hamburgers, you should always ask for coupons since they are never available. the view, the toilets are dirty and smell bad, there are always liquids spilled on the floor, garbage and crumbs on the seats. I wish they would clean the place more
Mario gave me great service with my order!!
I ordered beyond meat burger for the second time and for both of the time there was no bun in the burger they just wrapped all the ingridients with the cabbage and
Not worth
The guys didnt even put souce on poutine and also too slow
Food prices have gotten way out of control here and I wont be back. The onion rings were all over seasoned.
Very rude customer service. It seemed like he doesnt like to do his job. Be aware of the African guy at the cash.
Service not as good as it used to be; very disorganized tonight which is not usually the case. Possibly because of new employee(s). We had to wait a long time for our food. I ordered on Jan 4th 2024 at approximately 9pm. Update: no longer open 24 hours. Was closed when I stopped by in the early morning,
Love the beyond burger and breakfast sandwich
Ordered an extra apple pie and they forgot to give it to me I PAID EXTRA for it.... Not the first time this happens WILL NOT BE GOING BACK!!!!
The employees only speak English... I dont have the best English accent and because of that he didnt understand me..
This is one of the only A&W open around If you live near Vaudreuil-Dorion
When on the road and you just got to eat something, you can always count on A&W for a vegan burger (with small modifications, no cheese, no Mayo, add ketchup and mustard) Vegetarian options: The beyond burger, no cheese, no Mayo, can be served vegan.
Toilet in mens washroom was about to overflow. Disgusting bio matter in bowl. Employee didnt seem to care. Slow and indifferent service.
The staff are friendly enough, but they are not trained at all in the A&W One cup program, every time I go in with my reusable one cup they have no idea what to do or how the program works
a simple command: 5 chicken strips in combo. a sweet and sour sauce pay extra for the BIG smoothie with 2 straws after having repeated several times calmly in French and in English, I received 5 chicken strips 2 sweet and sour sauces a small smoothie and a straw. there is clearly a language comprehension problem at the drive-thru. I am capable in both English and French.
Beautiful place and best service in West Island! Beautiful Arshdeep always with nice smile ! Young Indian team very polite and always ready to help. Tasty and fresh meal and very clean place!
Very friendly, we tried this passing fast food restaurant, the staff is friendly, the burgers are good. I recommend. Iced mugs for soda are cool, but RootBeer is not great Ahaha
This place has the worst service ever!!! Regardless weather I go through the drive through or I go order at the cash. It is the most simple order they cannot get it right. I always have to repeat and explain. Poutine without cheese is confusing for these poor buggers and fries with sauce is just as confusing!!!!!!!!!!! I cant win!!!! The most simple order have to be repeated without fail. So frustrating. Sometimes the poutine cause is very salty.
Always very difficult, if not impossible, to be understood in French.
Closed when I went
Very good service and food
Very delicious and fresh food. Good service, too!
While I like A&W, but when did the drive-through, we did not get what we ordered (not enough patties), and we were asked to move the car to the front and wait 20 min for our order that was not delivered correctly. I guess they need to be more organized. Vegetarian options: They have excellent sweet potato fries.
Professional. My experience is always good
I ordered a new piri piri vege sandwich combo. I had a bit and realized it was chicken. When I told the cashier this, rather than replacing my sandwich, she added a sandwich and made a bill for it.
This place is way better that it was a few years back. maybe new management??
Actually open 24hs. Thank God. Working nights, its the only game in town, lol.
Great food
I have never been to a fast food place that makes more mistakes than this location... Di not get drive through or delivery, and check your order... My kids love the burgers, so Ive ordered here many times, but well over half the time, something is missing or wrong!
The burgers are really good, like... really good. One of the few fast food place that doesnt hurt me physically to eat - and I adore their root beer a lot more than I expected. Vegetarian options: Offer Beyond Meat burgers or meatless burgers Dietary restrictions: Can wrap the burger in lettuce instead of bread for those who are gluten intolerant
Very great service! The cashier was super polite and did EVERYTHING everyone should. Will definitely be returning. This guy needs a raise! Also very clean dining area. You want to eat at a good fast food place it would be here at this location:)
Its the second time I have eaten here and the second time I vomited. Burger tasted done but obviously wasnt. One of the ladies that works there slipped on ice and fell outside, she was fine,came back in laughing but...she went right back to work serving people without even washing her hands. Vegetarian options: Pretty good and probably wont make you vomit Dietary restrictions: Nothing really for someone with Diabetes Kid-friendliness: All highchairs were dirty.
It s good to leave room for the English language in our beautiful province. However, there is only one official language, French, how is it possible that it is impossible to be served in French? Not the slightest effort to try. Its sad
Love onion rings
personnel implolis
teen burgers no seasoning? only burger beyond is good only if you eat 1th a month Food
Useless staff!!!!! Lowlife people made me wait on the side for my order and my order was just sitting on the counter for 10min! If i didnt come out of my car, i wouldve never gotten my food. Dont go here. Incompetent people. Food is overfried and not good. Wasted 50$ Food
Fantastic service!!
I d like to make a complaint. I ordered a chubby chicken burger and the chicken was dry and it tasted like the chicken has been sitting in the hot holder since the afternoon. Also there was only mayo on the lettuce and I don t like eating lettuce from fast food places. Never going here again.
Ordered on Uber they didnt give me half my order
Slow service
She ordered the wrong order 3 times in a row. I waited 20 minutes for a dry hamburger and fries I wont go back to eat there again
Its ok
Asked for a chocolate frappe and instead they gave me an ice frappe. The Indian guy told me the chocolate frappe was really good but it tasted like ice . Would never buy the frappe again.
The breakfasts are good and not too expensive
It was OK in terms of services but unfortunately I had asked for no pickles and I had extra pickles. I found out when I got home.
Morning service: the 3 people working just ignored me while I was waiting to order inside. Seemed like the priority was drive thru and they dont care about the folks inside
They always forget my extra chipotle sauce like every single time no matter how many extra ones I order it s actually crazy
Ordered a Grandpapa and double buddy burger, the total was 19$ and some change, can anyone explain to me how I paid that amount? She obviously didnt give me a receipt. Oh and it wasnt a double buddy burger in the bag, it was a regular one. I tried calling the locations number before posting, no answer. Stay away! [25-04-2023] I went there today at night and it was the best service I ever had at this location. [24-08-2022]
Yea pretty good I like shawn the best
When you use curbside on the app it doesnt work you have to go to the drive-thru waited a good 20 min tried calling the resto multiple times no answer so I had to get my order through the drive-thru whats the point of having an app and if you cant use it at a resto?
Well nothing
Drive thru for fast food much better pick than McDonalds
This place is a complete dive
Sloppy.
Fast food that tastes great. Its a little more expensive, but the onion rings are the best and the burgers taste homemade. Service was polite and fast
I always go to drive thru and service is normally kinda slow. The food is always good though. Also expensive for a fast food... 15$ for one meal.
Very delicious food and excellent service
Awful service. They mess up online orders. Went in on a Friday night when it was almost empty. I stood there for 10 minutes while the guy just looked at me like I was A nuisance as he was chatting with the staff. I left...
Was happy when an a&w opened on st jeans so I dont have to go to sources to get it. Same classic a&w you know and love. Dont expect to save money though because like all a&w you get better quality for more money I suppose. Food doesnt come out the fastest but always tastes good Dietary restrictions: They have beyond meat Burger which is vegan if Im not mistaken
Great service with great food. It used to be bad service but the new manager there has turned it into a better place. Vegetarian options: The beyond meat burger is so good! Parking: Lots of parking options as it is in a small shopping center. Wheelchair accessibility: Easy access for everyone.
The burger is always the best but the restaurant is filthy...It needs alot of love..renovations and constant cleaning
20-30min waiting, service is way too slow
Take employees who speak French, we are in Quebec, not abroad
Still the same a&w ive known since a kid ;)
Cold hamburger, typical fast food atmosphere. Service not strong, I was looked at for speaking French and only responded in English. I really felt unwelcome, a place to avoid.
drive thru -
Hearty meal for breakfast lovers..
Did was good but service was really slow and the tables were quite dirty.
The toilet stinks of its mother
Tables not cleen.
Friendly staff! 2 min and order was ready! Highly recommend!
when i went, there was no air conditioning inside the store; it was hotter in there than outside. it was also very dirty and there were a lot of bugs. honestly the employees should get a raise for having to work in that kind of environment..
Order from the instant self-service and the mama burger as always, what more can I say.
Watch out for filthy bathrooms here!!! Someone smeared feces all across where you sit on the toilet bowl! Disgusting and a hygiene nightmare!!! I will not return to the A&W at 3551 Sources Blvd, in Dollard-Des Ormeaux. Only one of the two stalls was available to customers (the other was closed for cleaning, probably). The management needs to make sure that the restaurant is reasonably clean and that customers are treated better!
Nice food. Best thing there are choice for dessert other than ice cream
Love the breakfast. Service is slow at this location.
Fast service, friendly staff Root beer is delicious
So I literally just exited the building August 7th 1pm. When I went to order the cashier was not smiling gave me a I dont want to be here attitude which doesnt bother me. What bothered me is when I asked her what sauce is on a burger shes like I dont know Im just a cashier then Im like okay can you go ask and she sighed and then scraping her feet walking to ask the cooks then she came back and I asked her about another Burger shes like Im still just a cashier Im like okay but a cashier should know what theyre serving Im like can you go ask about this sauce on this burger she sighed again and walked and ask the cook. I gave her a gift card and shes like I dont know how to do a gift card I was like okay go ask someone shes like really you just cant pay with another card I said no thats why I have the gift card, then she went and got a manager, the manager didnt even know how to do it so they said that I had no money on it I said yes I do and Im like whatever Im paying with my Visa. I went on to the check balance gift card on A&w I have $25 on it. this place is no good and then inside theres no music no nothing and it was completely dead inside all you heard was the kitchen staff talking to eachother
It had been more than 20 years since I had an original A&W Root Beer in a frosted mug and it was just as good as I remember it being. The food was good (chicken strips and fries) but I came for the drink. It did not disappoint. Thought I had pictures of the food and drink but all I ve got is the menu.
Super filthy junk food to gain weight
Says breakfast all day but at 1am they do not have any... It not just once but twice already... Food : 2/5
The bread is old, need to throw it more oftenly or give it to charity i dont know but dont sell it, what else is passed date?
Delicious
Yummy
I always love root beer and a&w is always the place for me plus the chicken is a real chicken too.
Food was super saltey and lettuce in tomato not very fesh i dont recommend eating here
They never have ice so the soft drinks are never cold, even in summer.
Waited 15 mins to place my order.
They were nice
I did a Hawkesbury run from Montreal on a nice sunny day and I always keep coupons for restaurants on the passenger sun visor side under the sun visor. I throw them away usually, but this time I realized around 12:00 noon that I didnt have a breakfast and I only had my coffee and I was hungry. So I rattle through the first coupons and I saw the A&W one and pulled into the place and it was very clean with three ladies serving and they were all very nice and by the time I was finishing my lunch around 12:20 just after the noon hour people started coming in. I was surprised because the burgers and A&W in Montreal arent particularly good and sometimes theyre really actually a rather sad situation. But this burger in hawksbury was actually excellent. Different beef and different content? It certainly seems like a completely different type of burger and it was good. With a fries and a Coke and I was in junk food heaven. Its not often I go for junk food but this one was very nice. The place clean the service. Wonderful! And the three ladies were a good communicators and a great team working there. When I saw the people pour in the team had no problem servicing everybody nicely . Then I accidented and took care of all the business stuff I had to do in Hawkesbury. But I was really surprised that an A&W burger in Hawkesbury was so much better than any of the three places that Ive tried in Montreal district in Quebec. So Quebec A&W... Youre unnotice, time to improve your burgers. This hawksbury in W has much better burger meat than we have in my own hometown. . Thanks Alex. Very A&W. Great job! .
Whoever was serving 11:15pm Oct 3rd 2023 made an unforgettable meal. Amazing value, the freshest Ingredients. I Salut the exceptional level of diner expertise. Well done.
Stopped here for lunch.. sign says there bathroom does not work. You should not be allowed to sell food or drink if you dont have a working bathroom.
The food is ok, but now the service is way better, the Guy at the cash was super efficient and nice, the price is still high Vegetarian options: They have plant base burger Parking: Its near a mall so lot of parking
It was ok expensive if you dont have a coupon.
One of the few places in the West Island that say 24h service that actually have a 24h drive through
Great Service!!! Good food, the Chicken burgers are the good ones. Food
Getting too expensive for papa burger and small drink.
Always leave something off the order at drive through. Ordered onion rings. Get home, no onion rings. Parking: N/A
Eggs not cooked in my lunch and service in French impossible
Been here for breakfast. Nothing special to say. Food was good. Service could have been better (we were 2 folks, and the person at the counter served an order to the Drive through between my order and my friends one). Food : 4/5
They advertise that they are open 24hrs, but they are not!
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