Pizza Salvatoré in Dollard-Des Ormeaux
3343 Sources Blvd, Dollard-Des Ormeaux, Quebec H9B 1Z8, Canada
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I wish I could give ZERO stars. We ordered two pizzas at 6:45 pm and didn't receive them until 9:15 pm—2.5 hours later! By the time they arrived, the pizzas went straight to the fridge. The kid was already in bed, and we ended up making something else for dinner. I called them four times for updates. Do yourself a favor and avoid wasting your time and money on this irresponsible service and low-quality pizza.
Horrible experience ordering online. Started with the person that answered refusing to speak English to my daughter. Put us on hold for 10 minutes. We hung up, called back and spoke French. We were served immediately. After placing the order at 6:45, we were told 40 minutes delivery, by 8:35 when we called back, the order had not even left the store. We asked to cancel the order. There was no apology. Manager did not even remotely care that we had a bad experience. Won’t order from them again
Ordered food never showed up..... when I called the restaurant they transferred my call to costumer service. Costumer service ENSURED me that my order was ON THE WAY.... (I live 10 minutes away) but I never received any food. 3 hours later I received a call from the "delivery guy" saying that he is at my door......There was no one at my door.. I even have a camera.. nobody was there! No food... still hungry....
!!Zero stars!! Ridiculous!! It’s almost laughable For 12$ poutine and 11$ dessert poutine you’ll get the smallest portion it’s not even bigger than a pen or-small can . The “dessert” poutine was greasy and disgusting and the regular Poutine wasn’t any better. It was worth like 5$ at best this restaurant is stingy. In all my life I’ve never felt so scammed from a restaurant to leave a review . TLDR save your wallet and stomach 12$ for a poutine and 11$ for the other I was given a hand full of food.
I ordered at a specific time, the actual "delivery time" said it would take app. 35 minutes. It's almost 2 hours later and still no food. I called their line and the lady who picked up was extremely rude and not being comprehensive. I will not order from them again. Bad customer service. Too bad, because I do really enjoy this branch of pizza...
Is your restaurant open or not? Is it doing delivery or not? Does it have power or not? These are some of the questions that I was forced to ponder as I could not reach a human being at your restaurant. I was looking forward to spending money at your establishment. I have heard positive things about the quality compared to other pizza delivery restaurants. Unfortunately, on this Thursday evening, I am forced to send my patronage to another establishment. In future, it would be appreciated if your phone staff could be illuminated on the status of the restaurant. I understand that it would be difficult to illuminate for them if you don't have power. See above.
Well. I have to revise my review. Not sure what happened since the last time I ordered here, but i asked for a delivery between 6-6:30 and they showed up at 7. The driver was sorry and sympathetic but blamed it on the restaurant. I tried calling several times and it went to a recording saying “this caller cannot take the call“. I even tried to contact the St-Johns location—same issue! Online all you can do is chat with a messenger bot that says they’ll get back to you in 12-24 hours. Unreal. Makes me want to return to good old fashioned over the phone pizza places. And $45 for a medium pizza and a small aka child’s portion of poutine? What!?
The food: The most bland, uninspired pizza ever. It's filling but has no actual flavor. We all ate one slice and the rest was leftover. Probably the worst 'chain' I've tasted. ANY of the $2 slices downtown are vastly better, for real. The service: they send coupons in the mail that you can't redeem online or by calling. I called and was told I'd have to drive to the store to use my coupon. The weird: Phone calls are answered in a call center in France!?! So don't bother calling if you want to speak English. I've read many other reviews voicing the same, French-only concern. So why the heck would they CHOOSE the west island if they don't want to speak English? Very dumb. A couple days later, it was late and I had the munchies so I warmed-up a slice one of the leftover slices. Couldn't finish it and threw out the rest. It's food, it's filling and you can eat it but it's not 'good'. See pic. The last 3 slices in the garbage, along with 1/2 of the slice I re-heated and couldn't finish.
got these in the mail yesterday but they expired over a month ago
Really delicious! I like that I can add extra tomato sauce & herbs for free!
I ordered a pizza and a poutine which I received 2 hours later. The delivery man did not speak French and the food was cold.
Best pizzas I have eaten in my life!!
Annual order and very poor service, more than 2 hours to reach
Severe and increasingly recurring delivery problem. For the moment, I only see this problem at this branch. No improvement at this level for a while, I will have tried, in the future I will order elsewhere. It s a shame because Salvatore s food is good
I ordered on the app via my iPhone for the restaurant at DDO. The process is very simple and quick. With a VIP account, you can get free pizzas after 6 purchases. You receive a text message after ordering, and you can follow the progress of the order via a link included in the text message.
Fantastic food at a good price! Keep up the great work and keep the tradition alive. Food : 5/5 |
Good service, well done
Excellent vegetarian pizza. Friendly and courteous service. We would appreciate small tables to eat on site.
Chinese fondue pizza, its crazy stiff
We keep coming back to it! Vegetarian options: Vegetarian pizza! Dietary restrictions: Interesting choice of dough
UPDATE 2: Ok, theyre doing better. Prices are still ludicrous, but theyre bringing back the poutines closer to how it was. Service is also friendlier during the few times I went recently. UPDATE: I dont know what happened, but this place fell hard from how they used to be. There have been setbacks in every aspect of their food, but the poutines are the biggest loss for me since that was my favorite. They used to have 4 sizes, with the medium being $11 and large being $13. Now they took out the biggest size, the medium is their large and its now a whopping $20. I get prices have gone up everywhere, but come on. The poutine itself is a far cry from how it was even last year. They used to pack the round trays fully and even go a bit over, having to force the lid down. Just really good portions. Now they barely even load up the tray, and put so little sauce that its dry. This is about the DDO location. Their poutine has been exceptional which is why I went for it a lot. Please, just bring it back to how it was.
I have nothing to say the truth my pizza was perfect in good condition and delicious
After another try, Salvatore pizza was great . The service and food were awesome. Thank you to the staff for your great service. Food
Pizza is ok but slow delivery as it took 1.5 hours to arrive
Pizza very low in pepperoni and cheese. The taste is similar to others such as Pizza Hut and co... First and last experience.
The fact that they automatically add an 18% tip to your online order tells you everything you need to know about this business.
It seems my experience mirrors what a lot of other low reviews have said. I ve been a regular customer for months now, but I don t think it s worth it to have to wait 2-3 hours for a single pepperoni pizza that s not even hot. Not to mention your customer service staff do not speak English what so ever, and delivery staff get angry when they think they aren t getting a tip.
You guys say your getting back to us but you clearly don t not even after 2 weeks worst customer service ever you guys should just close
Fast service, I ordered online for takeout and my order was already ready when I arrived.
I had made an order yesterday at 7:40 a.m. and for a while, on the safari app where we are shown the stage of my order, did not change from the first and they started making it when I told them called. I received my meal around 9:30 and the guy who took my stuff apologized to me and I think he thought I was stupid or something, that he was working alone. I know thats a lie so I give 1 for the service. Also, the poutine lacked sauce. I liked this restaurant but I dont think Ill order here next time.
Good service, good place
I have to say the food was good. But the delivery driver was extremely incompetent. He called me 5 times because he couldnt follow simple instructions. He ended up going through the exit door and calls to ask where to go now. We told him we dont live outside, evidently. Good food, bad experience.
Honestly the best service and pizza delivery I had so far. Parking: Huge
Always in all ways EXCELLENT Food
Parking: Lots of parking Food
Pizza undercooked Delivery app not working Call centre delivery time given not respected. Called to follow up what was the issue with delivery, was told they were on time and call centre guy hanged up. NEVER AGAIN. Really the worst pizza I had in a long time
Great food and service Vegetarian options: Very good Food : 5/5 |
The Best Pizza Around.
Twice I ordered from this location and both times it took over a hour and a half to receive my pizza. The first time it was cold and soggy and the second time it took an hour and forty five minutes and I refused the order. If you cant deliver in a reasonable time dont take the order! Complete disaster. Would not recommend unless you like cold an soggy pizza.
Don t order from this place!!! After waiting for 2 hours, called the restaurant?? Got transferred twice, got yelled at???, then cancelled the order. Stay away!!!!!!!
Every time we get pizza we order Salvatores. Love their food. Would get pizza from no place else. Fast service as well. Thanks!
Vegetarian options: MERCI Dietary restrictions: CA VA Parking: 100
I do not recommend the pizzeria. Their service and quality of communication are poor. They do not respect or listen to their clients. I am very disappointed with this kind of service.
Below average pizza. Ingredients seemed fresh but the pizza didnt have much taste. The crust was cooked very well but the sauce didnt have any flavor besides the sweetness of the tomato, the cheese was really blend and the pepperoni didnt taste salty or meaty or any spices. The dipping marinara sauce was awful, really. It tasted like canned marinara sauce, if that. The label said made with love by nonna ( or something along those lines ) but I doubt an italian nonna would serve that to their guest. And the dipping sauce container was barely 1/3 full. Delivery was speedy and the pizza arrived hot, which is great.
Excellent food and service. Great promotions. Vegetarian options: good amount of vegetables on the pizza Food : 5/5 |
Great quick service, hot and delicious Parking: Unlimited
Quick delivery and best pizza. Generous toppings and the delivery is done in a timely manner.
Ordinary pizza and not much difference from other pizzerias. Prices are almost double compared to others without drinks or sauces. I really dont like it. First experience and probably the last.
Edit: Ordered again today. This will likely be the last time. Ordered at 5:22, order didnt go out for delivery until 6:22. I had to pay full price for this order and the late delivery email I received offered only a 5$ discount off of my next order. On top of all this the order was wrong and the pizza featured green olives instead of green peppers. Ordered online for delivery. Time estimate given was 30-45 minutes, the order was eventually delivered 1.5 hours later. That said the staff (delivery driver and restaurant staff that I spoke with) were so incredibly nice. They ended up refunding my order completely and offering 10$ off of my next order. The food was still warm when it arrived and was delicious. This was my first time ordering and it will definitely not be the last.
Excellent service at DDO
The first time I bought the poutine it was wonderful, but the last two times I bought it the potatoes were old and very fried, bitter because they were overcooked. I tried to give it a second chance but unfortunately it didnt improve. Besides, on Sundays there is only one employee, he is super agile and helpful but it is a lot of work for just him.
Na this place give me and my entire family diarrhea literally worst feeling ever idk what s going on but me I ll rather a real Italian pizza then this commercial nonsense !
Ok it is almost 1.5 hours i ordered online. During order it said will arrive 6.30 to 7 pm. But now it says will delivered on 7:35. If you can t order onetime why take order?? I tried to call nobody answered
overpriced and i promise homemade i 200x better lol
Very good pizza i love it
I love this place! Nice for a change from Dominos or any high end wood fired
Good
The worst pizza Ive ever had. There were holes in the dough and it wasnt cooked through underneath. It took them a LONG time to make it (we waited over an hour). We also ordered wings, which they ran out of. They wouldnt refund us and they just wrote an IOU on one of their brochures, which was really sketchy. I would never come back here even for free.
Kid-friendliness: My kids love the pizza Food
They put the ranch sauce on the pizza(inside the box) and we got extremely warm ranch wich was honestly disgusting and this place was very expensive so was quite disapointing to get hot ranch
Ordered two pizzas last night, ate them. Our daughter got stomac issue a few hours after. Us parents werent that bad? Food poisoning? Something went wrong for sure.
Delicious Pizzas, the stuffed crust is a must. They always taste fresh and are so generous with the toppings! Also you can tell they use a great quality of cheese. The wings and other appetizers were also very fresh and delicious.
I m really put off. Ordered twice and twice a disaster with their terrible Phone service based in France. They won t ever let you speak to the real succursale- I ve been waiting for food for two hours now. She said could be another 30 minutes. The tracker doesn t seem to be on so no clue if it s even left. Anyways never ordering from them again. Pizza is decent tho so may still pickup. But not order. Ever again.
Wow a.azing food amazing everything
Great pizza as always Parking: Easy to find a spot Food : 5/5 |
Parking: Centre commercial Centennial. Très vaste. Food
Vegetarian options: Pizza meditarrian Food
Perfect Parking: Des sources Food : 5/5 |
Best pizza in Quebec!!
Always friendly service.
Friendly staff. Great ambiance Parking: Lots of spots to park Food : 5/5 |
I have been to other Salvatores before, but this one is superior in terms of food quality.
Found a huge black hair in my pizza here. Had to contact the store
04-06-2024 - Tried to call to find out how to proceed with my freebie because last time I was sold a poutine with fries which must have been lying around for a long time, therefore not edible but with no response. I tell myself, Im going to order something by pickup to go and see how to proceed. I understand very well what is happening. You enter the restaurant and the person who works there completely ignores you because she seems overloaded. Finally, he walks towards the cash register, oh no, he stops in front of I dont know what! Perfect, Im gone. I called to say I was canceling and after the guy bullied me, I hung up. --------------- - Change opening hours regularly - Website that lets you order even if it closes in 20 minutes without informing you - Madam who leaves you a voice message informing you that your order is canceled because you ordered 20 minutes before closing and informs you of opening hours - Marketing team that spams you with emails even if you have clicked on unsubscribe several times and especially if you do not have an account so as not to receive emails other than the order placed - Delivery and delivery man normally great Decent medium pizza at $10 off otherwise not worth it because without a stuffed crust, theres nothing special about this pizza. Spicy Curly fries taste ordinary to me who normally like them elsewhere Hot dog poutine ok but again nothing special for the price For me, it was the last time. Thanks for everything
Very tasty and quickly delivered...
3 times I called today. First time the girl transferred the phone call to some place near Quebec City. The second time the girl said, in perfect English, that she did speak English and left me on hold. The 3rd time the girl spoke English. I ordered 2 small pizzas (9 inch). Price came to $33. This included the pizzas, taxes and delivery charge. I like their pizzas, but this is too much trouble
Finally a loaded pizza at a reasonable price
Excellent Vegetarian options: I love their vegetarian pizza Parking: Plenty parking available
great place Parking: in a street mall easy park Food : 3/5 |
I love this place pizza it s my favourite
Weve been ordering from this place at least once a month. Their pizza is amazing!!! Its sad that they dont do delivery to the Montreal area.....
Very fast service. Once again, the pizza was delicious.
Amazing pizza, great service. Thanks again :)
Place still small, not really seating to eat on site but super good food! We love the stuffed crusts of the pizzas, the wide choice of products and the relatively fast service.
Pizza was decent. Service was awful. Picked up the order....no greeting when we walked in. Didnt acknowledge when I made a comment about it being difficult to place an order. When paying by cc a tip option automatically comes up, Im sorry but why should I leave a tip when I drove to the location to pick up my food. No thank you when leaving. Literally not one word was spoken to me inside the establishment.
Very delicious pizza and there service is very good. Price is very resonable specially they always send email with good offers. Highly recommended. Food
Greatest Pizzeria!!
The place is not clean, employees do not wash their hands after using the cash register and handling money, they go straight back to touch the food and prepare orders, without gloves and without washing their hands . The employee made me pay with one hand while he held pepperoni in the other... not very clean. Also, I had to wait 30 minutes to get my poutine, only to be told that they had prepared the wrong size of poutine for me. The center of some pieces of cheese were cold, some fries were poorly cooked... This is the last time I order there and I suggest you move on.
Mediocre pizza at best. Rude service, wont be going back
Still Awesome. Always on time. Amazing pizza.
Always satisfied
Always good and fast service with an unbeatable price!
Great service at DDO always with a smile Parking: Shopping center
Love this place.
Found this brand on TikTok, ordered a pizza from Uber eats. Ended up being very delicious, will be trying out some other varieties again soon.
Always friendly staff at this establishment. The food never disappoints Parking: Large lot, always a space to park Food : 5/5 |
Internet ordering services simply do not work.
I ate at the Hotel so difficult to judge for the ambience and atmosphere, but food ok. Its not a very high quality pizza, but it gets the job done. And the poutine was good, but nothing more. Perfect for take out or delivery.
Sloppy under cooked pizza. Cheese isnt melted. Crust isnt crusty. Too much toppings on the top create an insulation for the pepperoni, cheese and crust to not be cooked. The center of the pizza was like a swampy soup. The place isnt made for dining in. They have stools and a small counter. But there are no tables and chairs.
Insane prices for mediocre pizza. Our order took forever. Not worth it, go elsewhere
Food is good, great staff who are very polite. Love you all
Manager refuses to speak english to english clientele. Food was not cooked properly and due to the language issues.. made place awkward . Stay away from here
Apparently they dont serve you in English
The employés wee friendly kind and polite My the pizza was excellent ! Great experience ! Vegetarian options: Thé pizza vegetarian was simply delicious ! You really have to try it ! Thanks Pizza Salvatore !
Title: English Customers not needed. We ordered a pizza over the phone using the FB offer. We spoke to an English When we arrived to pick up the pizza, we were told (in French) that they never received the order, and we could have not spoken to anyone in English because no one at their location speaks English. We re in Quebec so we speak French. I guess usEnglish folk can buy our pizza elsewhere. All we ask is that you try. We do. Horrible experience.
Pizza was delivered ahead of scheduled time. It was a great pizza Food
Always a great way to finish the day :)
First time trying pizza salvatoré and it didn t disappoint, family pizza night definitely getting switched to here! Went on a Sunday night the pizza came late but I understood since only one person was working, spoke with the owners and got a couple of goodies because of the lateness. Overall great experience
I love the pre-order option. Well pick it up. Fast, efficient
Terrible service . Cross your fingers that you don t have to deal with the separatist owner who raises her voice at you to try and make you speak French ( I am bilingual ) This was a weekly pizza place of mine and I will no longer be ordering from them. With the skyrocketing prices of everything service is an essential part of my getting my business and pizza Salvatore lost my business cause of that
Amazing Pizza and very tasty
Kid-friendliness: Fun environment for the kids. Food
Ordered through uber: a 14 all dressed pizza, onion rings. A little side of ranch and a 2L of Pepsi. Took about an hour, pizza was cold and so were the onion rings, we didnt recieve the ranch and we didnt recieve the Pepsi. Paid 60$. Never ordering again. Pizza was underwhelming and not better than any other pizza you can get in montreal. Onion rings were garbage.
Kid-friendliness: Staff toujours sympathique! :) Food
Ordered through Uber so cant really speak for the service or atmosphere but fantastic pizza. I loved the crust, not too thick but not thin and floppy. Soft and fresh. Tasty sauce, fresh cheese, awesome pepperoni. I think I found a new favourite.
Parking: Unlimited. Food
Fast service very polite staff! Pizza is delicious!
Best pizza, best/friendly service, best price. Period. 1000% recommended
Best pizza in town Kid-friendliness: Kids friendly Food : 5/5 |
Amazing pizza and friendly fast service
Impeccable service
It s really delicious
PIZZA GOOD meat lovers cheese in the crust is godsent
Its a shame there arent more tables there, but the pizza is very good.
Never fails to satisfy our craving for a delicious pizza.
Very average pizza... This is my first experience at this place and my expectations were high, following a report praising the quality of the food in comparison to other similar restaurants in Canada. The chances of me going back are pretty low. The pizza is good, although at the asking price, a large all-dressed with 2-3 slices of pepperoni per portion is quite expensive!! For the price, there are unfortunately better (I would have liked to encourage a local chain...) As for the wings, good but nothing exceptional. Damage...
New fav pizza place Only thing Im not happy about is the $4 delivery charge. Same thing why I dont like dominoes Food
The Québécoise pizza rocks!
Jai likes the service after delivering the food, despite an error, they valued the return made by the customer and the employees resolved the situation in a professional manner (delivery service). I have nothing else to say, I will order from this restaurant again and I invite you to do so too!
Love it. Pizza is delicious and not greasy. So fresh. Fried pickles Amazing! And their general tao poutine is phenomenal! Even their delivery person was quick and polite! Thank you
Starting from the team working here, they are amazing and very helpful... About the place, once you get in, the smell the freshly made food is so yummy.... Food
Very sociable and smiling person at the counter. Parking: shopping center, always parking spaces
Were crazy about your pizzas! It doesnt have a branch near the house, well pick it up in another city... we put it in the oven... we dont want to eat any other pizza than yours! Kid-friendliness: My daughter loves it!
The pizza is super delicious really WOW service thank you very much
Tastes like an old fashioned pizza
Super efficient and welcoming service, thanks to the manager
Great service, team is great
