Ben & Florentine - DDO in Dollard-Des Ormeaux

11618 Salaberry Blvd Local A-4, Dollard-Des Ormeaux, Quebec H9B 2R8, Canada

★★★★☆
(435 reviews)
Categories: Restaurant Breakfast restaurant Brunch restaurant Lunch restaurant

About

Chez Ben & Florentine, on redécouvre le goût de bien manger.

Website
locations.benetflorentine.com
Address
11618 Salaberry Blvd Local A-4, Dollard-Des Ormeaux, Quebec H9B 2R8, Canada
Plus Code
F5MX+X8 Dollard-Des Ormeaux, Quebec, Canada
Time Zone
America/Toronto

Business Hours

Sunday
7 AM–3 PM
Monday
6 AM–3 PM
Tuesday
8 AM–3 PM
Wednesday
Closed
Thursday
8 AM–3 PM
Friday
6 AM–3 PM
Saturday
6 AM–3 PM

Services

Service options
Outdoor seating Delivery Takeaway Dine-in
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Alcohol Cocktails Coffee Healthy options Vegetarian options
Dining options
Breakfast Brunch Lunch Dessert Seating
Amenities
Toilets Wi-Fi Wi-Fi
Atmosphere
Casual Cosy
Crowd
Family friendly Groups
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Photos

Reviews

4.0
★★★★☆
435 reviews

Most Mentioned

breakfast (77) brunch (13) food presentation (12) bacon (11) skillet (9) crepe (7) eggs benedict (7) course (5) bathroom (5) avocado (5)
5 stars
228
4 stars
90
3 stars
49
2 stars
28
1 stars
40
★★★
December 8, 2024

The service remains attentive but the quality of food decreased markedly since the visits of recent years for montly family breakfasts. Hardly any cheddar in the apple/cheddar crepe and a "Healthy Duo" that tasted and felt watered down rather than the remembered familiar creamy, thick texture. Stick to the basics (eggs, toasts and potatoes) or go elsewhere.

September 26, 2024

This was hands down one of the worst breakfast experiences I’ve had. We arrived at 6:10 am, and we didn’t get our food until 7 am. When the food finally showed up, it was a complete disaster—burnt, cold, and tasted awful. What’s even funnier is that there seemed to be no one in charge in the morning! How does a place like this stay open in the West? The only bright spot was the waitress, who was nice, but even she couldn’t save the situation. I couldn’t even finish my meal and ended up returning my plate. Avoid this place if you value your time and taste buds.

★★★★
June 18, 2024

I really enjoyed my breakfast here. I ordered the spicy eggs Benedict with sausage and it was excellent. The rest of the food looked good as well. The service was a little slow but it was father's day and the place was packed. Prices are very fair also. Nice little place in marché de l'ouest, would highly recommend giving it a try.

★★★★★
April 12, 2023

Great place to have breakfast or lunch with family and friends. It's spacious and clean. The kids menu were around 8$ and the adults menu around 16$. We had a pancake and it was delicious.

★★★★★
July 11, 2022

Food super good with appropriate portions. Server was kinda of dry and not that welcoming, but he was kind and did not mess up or forget anything about our order.

★★★★★
February 12, 2022

Portions and quite large and prices are decent. Staff is friendly and accommodating. You always leave satisfied. I recently tried something new (as I always go and order the same thing). The Crispy French Toast is too die for. A must try. Restaurant and bathrooms are very clean.

★★★★
August 14, 2019

Delicious and filling meal! We ordered the Breakfast Melt sandwich and the Three Meats Skillet with watermelon smoothie and Fraisinette smoothie. The sandwich and Skillet were very delicious and filling. The sandwich was a bit messy, but worth it. It was served with fresh fruit (strawberries, blueberries, watermelon, melon) and their amazing home fries. The portions were generous and the smoothies very good as well. Service and was good and waitress was knowledgeable of the menu. We had to wait unusually long for our bill, we actually had to ask for it after 20 minutes of waiting. Recommend dining here, it was a good experience and we are going back.

★★★★
January 1, 2017

This breakfast place is good, but there's nothing too special to it. The service is nice, the food is good, and a good thing about is that waiting isn't as long as other nearby breakfast restaurants. In the picture: The Big Ben. Our group of 3 waited 30 minutes for food after ordering. Employees don't come to fill your water/coffee/tea unless you ask for it. What is great is that they serve good quality tea, in fabric-like bags! You also have to ask for the bill, otherwise the waiters will never ask you if you're done. Cool if you like to overstay however. The decor is nice. I may visit again however. I also recommend kitchen 73, which is a few blocks southwards.

★★★★★
Local Guide
November 24, 2024

Un bon spot de brunch au West Island, le prix est fort à battre et service impeccable. La bouffe était bonne pour son prix, le café était vraiment bon à volonté et aussi latmosphère autour vraiment propre et attentionné bref un très bon spot pour brunch Vegetarian options: Yes Kid-friendliness: Yes

★★★★★
September 22, 2024

I like the restaurant. Easy to access, large parking lot, very good lunch and dinner. The service is courteous and very friendly. I go there for business meetings. I recommend.

★★★★★
Local Guide
August 22, 2024

Each of my visits here is summed up by excellent service and good food.

★★★★★
July 22, 2024

Went here for breakfast with my daughter, very good service and very good food. I will definitely be back :) thank you.

★★★★★
Local Guide
July 22, 2024

Good food and service.

★★★★
Local Guide
June 22, 2024

Very good food, reasonably priced. Service staff is very attentive. My go-to place for brunch in the West Island.

★★★
Local Guide
June 22, 2024

Food was awesome but I got almost no service, no coffee refil, took a hour to get our food. Ans 25 minutes for the check. Not in the rush hour.

★★★★★
Local Guide
May 22, 2024

Great breakfast place, usually quite busy on weekends, often you have to wait, but it moves quickly. Worth it, great breakfast and lunch choices

★★★★★
Local Guide
May 22, 2024

Simple easy breakfast place had the salmon benny was good fast fresh Parking: 10am parking no issues Food : 5/5 |

★★★★★
Local Guide
May 22, 2024

Eye candy, mouth candy, food for your soul.

★★★★★
Local Guide
April 22, 2024

Great place, plenty of choices and great staff

★★★★
Local Guide
April 22, 2024

Very good dish. Good service but a little neutral.

★★★★★
Local Guide
March 22, 2024

Truly good food, pretty good service too, not too pricey, especially considering how good the food is.

★★★★★
Local Guide
February 22, 2024

I usually try to stay away from the popularised breakfast restaurants due to the fact that they are usually crowded, slow moving lineups, average tasting food very large portions and pricey. Today we had run out of breakfast ingredients at home so I wanted to please my wife and suggested we go to a restaurant. We had no specific choice so we decided to check different eateries near us with the least lineups Good luck at 11:00am on a Sunday. After trying a few we said lets go to a fast-food place. Guess what, no more breakfast menu there. So not to disappoint my wife I gave in to waiting in line and chose Ben& Florentine at Marché de lOuest. Of course parking was not a problem .Yes there was a lineup but the hostess was very efficient and she was placing everyone very rapidly because the cleaning crew were very efficiently preparing the vacated tables which can be a problem in many breakfast places, you stand there looking at some empty tables but somehow you cant get seated yet... We were seated very promptly. The waitress, Catherine, came very soon and asked if she can bring us coffee with the most genuine smile! We made our choices and we enjoyed looking at the cute baby at the next table. Breakfast came soon after. Great presentation, the fruits looked good and they were nicely ripe and fresh, the eggs Benedict with avocado and bacon was very nice so were the potatoes, properly cooked and tasty. The cutlery and the cups were very clean and did not smell of eggs which we have encountered at other eateries. The portions were perfect not small and not extra large, just right. I also ordered a glass of freshly squeezed orange juice, excellent. The bill came to $48. Including taxes , very reasonable!!! On our way out I complemented the hostess. I commented on how well she is running her ship!!! Very hard working and Gracious lady!!! I will not hesitate to go back!!!

★★★★★
Local Guide
February 22, 2024

Excellent food quality. I have digestive issues, and I placed my order with special request. The plate was done with utmost care. The waitress Brooke was very welcoming and attentive while taking the order. I had a nice breakfast in a clean restaurant environment. What else can you expect! My 5 stars to the whole team! Dietary restrictions: Lactose free

★★★★★
February 22, 2024

Very good restaurant, the food was good and quality, with exceptional and very courteous service and the owners are very kind. Its worth coming from the east of Montreal for a good lunch......

★★★★★
Local Guide
February 22, 2024

Friendly service, great food. Revamped menu would make me want to come back again!

February 22, 2024

Impossible to chat or relax. They have music so loud it doesnt make any sense!! Plus in the morning the waiter plays super loud heavy music to try to impress. Turn down the volume it doesnt make any sense people have to shout to talk to each other so if youre alone you just hear people shouting

★★★★
February 22, 2024

Service was good and she was pretty cute ! Atmosphere was good, the food on the other hand would need a bit more attention, overcooked potatoes, cafe not the best.

★★★★★
Local Guide
February 22, 2024

Came on Valentines Day, Christina was really sweet and provided great customer service! Even gave us chocolates

★★★★★
February 22, 2024

We have been coming here for a few months for Sunday breakfast. The food is always good and Kelly, our regular server, is the most friendly, upbeat person and always happy to see us. Well both the visit!! Vegetarian options: They have a few vegetarian breakfasts. I have enjoyed their vegetarian omelet on a few occasions.

★★★★★
Local Guide
January 22, 2024

This is our favorite place to go for breakfast and lunch in the West Island - amazing smoothies for kids, excellent quality food and fast service. Very friendly staff.

★★
Local Guide
January 22, 2024

The quality is really degrading. One of the worst breakfast I had in years. The food is so dry, potatoes was cooked hours ago, same for bacon. The eggs are served cold though they look nice. I ordered a crispy French toast, but also very very dry. Only good thing was service, waitress was nice. Need lots of improvement on food quality.

★★★
December 22, 2023

The food is good. Portions and prices are reasonable. But this place is clearly understaffed. A visit to this place usually takes double the time it takes me to visit a similar place. The reason is you wait for long until some one comes and takes the order. You wait like 30 minutes until food comes and similar time after finishing food until they come clear the table and deliver the bill.

★★★★★
December 22, 2023

Great food and affordable

December 22, 2023

They give me old cold foodd ! Everything didn t taste good like old good from last night !

★★★★
Local Guide
December 22, 2023

Very good service!

★★★★★
Local Guide
December 22, 2023

Excellent staff!

★★★★★
December 22, 2023

First I want to give a huge round of applause to the brave staff and owner of this restaurant that supplied the west island and many other a warm place to get food at a time where nothing was open. ( ice storm 2023) A fiasco that they managed with integrity and kindness. The line up was something Ive never seen People crammed in like sardines . But I was happy to see the staff assist me and my two disabled members I had with me. Despite being overwhelmed they seated us safely and served us a hot cup of coffee with a smile. The owner of this restaurant really deserves a thank you from the west island community. They did their best at time when all restaurants struggle with staff and even the black out couldnt darken their outlook. Staff worked like a real team , the waitress was soft spoken, pleasant and everyone was pitching in to help. Everyone had a warm coffee and a meal to be thankful for. This restores my faith in humanity. Thank you so much

★★★★★
December 22, 2023

The cuisine is consistent in these dishes. We pay the right price for what we get. The dishes are creative and tasteful. Pleasant service. I have a weakness for ben and florentine poutine with hollandaise sauce.

★★★★★
Local Guide
December 22, 2023

Exceeded our expectations, great with reasonable price. More impressively, super nice staff.

★★★★
December 22, 2023

Love this place!! Been there so many times! Parking: Entire parking lot Food : 5/5 |

★★
December 22, 2023

Used to be good. I went today (mothers day) and they had only one waitress working poor girl. The portions are a fraction of what they used to be and the quality of the food is terrible. Watered down smoothies, terrible latte, over ripe fruit the only nice thing I can find to say is that the waitress was nice. I think management must have changed because it s not what it used to be

★★★★★
Local Guide
December 22, 2023

I m never disappointed! Good food, service and vibe. I would highly recommend this resteraunt

★★★★
Local Guide
December 22, 2023

THE WAITRESSES are really nice and ive seen them put up with a lot. The owner seems like they dont care about the place much thought

★★★★★
Local Guide
December 22, 2023

I had the best service from a new waitress she was very friendly and the food was amazing I got the pulled ham eggs benedict would recommend it was so good if youre looking for a nice place to have breakfast this is the place to go

★★★
Local Guide
December 22, 2023

Not like before the waffle is dry not fluffy at all + slow service

★★★★★
Local Guide
December 22, 2023

Very good restaurant!!! The staff is very welcoming and very kind!!! All the employees are working to accommodate their customers. Had an amazing experience!!! Food

★★★
December 22, 2023

omelette was good

★★★★★
Local Guide
December 22, 2023

Enjoyed the company of friends. Vegan options if you ask. Service was great and we we a large group.

★★★★★
Local Guide
December 22, 2023

Very big meals.

★★★
Local Guide
December 22, 2023

when we pick up or have BF delivered they reliable screw up our order. Every single time. They hire rude children who don t care about quality or service and my son is usually forced to walk back there (15 min each way) to fix their screw-ups. If they were polite or sorry it might not be so bad but they act like we are to blame. And seriously, Is a low-fat cappuccino with sweetener really that complex? I even get the kids to repeat order back but they still fork up. Worse, the chef is dirty and rude.

★★★★★
Local Guide
December 22, 2023

Best breakfast place in the West Island! There is a good variety on the menu and every visit here has been pleasant. Our waitress Charlotte took great care of us, and shes the one who put us onto the Firebarns sauces

December 22, 2023

Very disappointing new menu, the presentation not worthy of a chef.

★★★★★
December 22, 2023

Very nice experience I had a family group of 21 people Tania the manager was very helpful in helping me gave me a nice space in the back of the restaurant which gave as privacy service was excellent food was delicious a big array of choices hat s off to the chef everything was great everyone enjoyed the food! We were never rushed ! Our waitress was excellent unfortunately I don t know her name! We will definitely return this was the only restaurant that took reservations & accomadated a large group!

★★★★★
Local Guide
December 22, 2023

update - we went there again recently, service was fast and friendly and my bacon and eggs were cooked perfectly. The bacon was nice and thick and perfectly cooked. The potatoes are also delicious. i guess it just depends on the day that you go. service was slow and not in order (tables seated after us were served before us). By the time we got our breakfast, the eggs were cold, the toast came way after the breakfast was served and the toast was too cold for butter to melt on it. Very disappointed since it used to be really good there.

★★★★★
December 22, 2023

Very good

★★★★★
Local Guide
December 22, 2023

Food was great

★★★★★
Local Guide
December 22, 2023

Dietary restrictions: You will get what you want Parking: Its a shopping mall Kid-friendliness: Smily and friendly Wheelchair accessibility: Yes, street level easy axes

December 22, 2023

I was curious about this brunch place, and now I know why I dont hear much about it. We got there one hour to closing. The coffee was brewed a while back, and the waitress seemed to be hesitant to brew a new pot. The banana in my banana nutella crepe was black, not the chocolate dark colour, rotten black. Only the potatoes were exceptional.

★★★
Local Guide
December 22, 2023

I have been going here for a few years on and off. Most recently have seen a decline in food quality. It was border line with some ingredients. Eggs were ok Smoked Salmon... could be a better quality Fresh orange juice... tasted watered down. I realised some of the oranges were a bit yellowish / greenish... so again not what i am used to at this place. The avocado on my toast looked a day old and not the bright green you would expect and what i am seeing in some of the photos. I did not take a photo as its not something appetizing to show. Potatoes are good as always. The fruit was ok but has gone down in quantity. Seems like i got 3 grapes, 3 raspberries and a 1/3 banana No sides were offered... ketchup, syrup, mayo???

★★★★★
December 22, 2023

Absolutely fantastic delicious lunch that nobody has ever seen. Service was ok not too fast but they got the food ready on the table incredible waitresses. Very quiet environment so peaceful so tremendous!

★★★★
Local Guide
December 22, 2022

Food was good.

★★★★★
Local Guide
December 22, 2022

Breakfast and morning coffee were beautifully presented

December 22, 2022

Got a microwaved pancake, dry and still cold. Eggs were fine, overall disappointing

★★★★★
December 22, 2022

The food was amazing , I took omlette with portobello mushrooms , and my dad took the salmon plate, it was heaven ! Delicious I will definitely come back

December 22, 2022

Long waiting, pour service, we werent even served with basic things that supposed to be on the table, i dont even get tested bread.

★★★★
Local Guide
December 22, 2022

Good food, but lack of vegetarian options.

December 22, 2022

Bad service not accommodating. Incompetent staff, after speaking to manager I realized why.. waited 40 minutes for my first coffee., Manager excuse under staff. Went next door for coffee was served at are table under 5 minutes Now thats well managed establishment

★★★★★
Local Guide
December 22, 2022

We really like Ben and Florentine. A unilingual English-speaking employee welcomed us but sent us an employee who speaks French, and 3 other languages. We really liked our server. The food was up to par.

★★
Local Guide
December 22, 2022

Usually I like Ben and Florentine, but this one phew... A restaurant that doesnt know how to make toast without burning it... refuses to offer a change even though its black (it smells in the restaurant) My guests all had burnt toast. The waiter told us that the bread was burnt because there was nothing to do... however all the other normal ones were coal black too. He said what to do so as not to make an effort. I received moldy grapes with white foam on them on my yark plate. Poor service. I cant eat gluten, I ask if the potatoes are seasoned for this reason. The waiter doesnt even take the time to check and says no... to finally bring me the red seasoning potatoes. Surely they have trouble finding staff because the service is really mediocre. The fact remains that it is not given for such a great lack of attention.

★★★★★
Local Guide
December 22, 2022

Yum Yum very good lunch. 10/10

★★★
Local Guide
December 22, 2022

The waitresses are always nice. The menu is super varied. There is a lot of choice. Unfortunately the downside is that the quality of the food varies a lot from one time to another. Sometimes everything is perfect. Sometimes potatoes taste rancid, for example. Its really a shame.

December 22, 2022

The food is not bad .but the service, the service is HORRIBLE!

★★★★★
Local Guide
December 22, 2022

Best breakfast place in the west island! My mom visited last week and we tried a couple restaurants. After going to Ben once my mom asked me to go back every morning for breakfast during her visit. Shes back home now, far from Montreal and she still talk about Ben & Florentine on the phone. Fruits are fresh and crunchy and amazing. The coffee is delicious and hot, food as well nothing is cold or weirdly placed its all perfectly integrated and up to temperature. The kitchen staff at Ben are very talented. Thanks again guys, we will be back in the upcoming weeks!

★★
Local Guide
December 22, 2022

Waitress did not want to be there at all... Portions were small, potatoes were dry and no coffee top ups. Very cold even though it was 6 degrees outside. I havent had a sad breakfast experience like this in a while. Sorry, but I cannot recommend

★★★★★
December 22, 2022

Great breakfast every time.

Local Guide
December 22, 2022

Forget it for the early risers, hard workers... a serious person who has no experience and its not her fault but its not her fault... I blame the owner! But even so the waitress opened her eyes while taking the order, there were only 2 customers at 6:30 am, everything was cold, my colleague had to give him some potatoes because he only had one... seriously. sitting well on her bench behind her counter came only once, no refill of coffee with a by there without getting up at all end... Thank you for me

★★★★★
Local Guide
December 22, 2022

Very friendly staff! And good delicious portions

★★
December 22, 2022

We arrived at 1:00pm and waited 10 minutes just to get a cup of coffee and water. We ordered 20 minutes ago were still waiting for our food. The service is terrible really not happy at all. Its currently 1:30 and we are still waiting for our food

★★★★★
Local Guide
December 22, 2022

Their food is very delicious and thr waitress was very nice and friendly to us so we give it 5/5

★★★★
Local Guide
December 22, 2022

Always good service

★★
Local Guide
December 22, 2022

Review for service only .food was good.Actually pretty disappointed in the service, 30% empty, waited for a table for + 15 min .yes lots of staff but all were a little lost,no manager insight saw more food going back to kitchen then coming out. Asked our server what the deal is and says no support and no help

Local Guide
December 22, 2022

Kitchen very slow and was not even busy... Sausage not even cooked Found a screw on bread basket Waiter was nice and apologized Also, they dont accept gift card anymore... Guess never stepping my foot in here again!

★★★★
Local Guide
December 22, 2022

Friendly staff, great meals.

Local Guide
December 22, 2022

Been ordering with Uber eats for the last few months and every time theres always a order missing and when I call the restaurant they have nothing to do with it. They call it they tell us to contact Uber and Uber tells us to contact the restaurant. The manager is never there her name is hana I hope that she gets fired because she is not doing her job correctly and clearly the kitchen is not doing their job properly either. Her own employee says that shes never in the restaurant to do her job. Therefore why she even in the restaurant?

Local Guide
December 22, 2022

I visited here with my kids and left without ordering. It was on Sunday around 11 pm, and we could get our seats within 5 min. We decided our food and waited for a server more than 15 min, but no one came. I asked if we could order to one server, and he said yes . But again, no one come to our seats, and waited another >15 min. If no sever comes more than 30 min, of course we should leave because it is waste of our time. Sorry I can t report their food here, but we just experienced awful situation. Fortunately there was a better breakfast and lunch restaurant around here, and I will avoid this place to pay 15+15% tax and tip for eating.

December 22, 2022

Hi, Im not a regular at the place so I cant judge it, but, for today, I can tell you that the pancakes are simply inedible. Almost raw and mushy. The waiter was nice but the rest was zero. We were very disappointed.

★★★★★
Local Guide
December 22, 2022

Very good taste

★★★★★
Local Guide
December 22, 2022

The meal is served quickly

December 22, 2022

Went for a lunch at around 11 am on a Sunday. It took a while before someone took or orders, then we had to ask if we could get coffee served. It took 1h and 10 min to get out plate and, by earing the manager talking from the kitchen, they had a group of 18 to serve that showed up after us. When we asked to see the manager we could hear her from our sitting place that she wont get out of the kitchen and it doesnt matter because its only one table. Next time, I will avoid going there again.

★★
Local Guide
December 22, 2022

Servers not attentive. Food arrived luke warm and server didnt know what to do! When food was delivered, we had no cutlery! Servers preferred to huddle together to laugh rather than speak to customers. Lousy customer service.

★★★★★
December 22, 2022

Food and service was great...

December 22, 2022

Terrible service. Stood at the door for 15 minutes and nobody so much as acknowledged that people were there waiting to be seated. We left and so did the people behind us.

December 22, 2021

PLEASE NOTE: The price charged is $3 more than the price listed on their menu for each meal. This contravenes the CPA.

★★★★
Local Guide
December 22, 2021

Ended up driving 20 minutes away to a park with food and opened the bag but there were no utensils or napkins in the bag. I understand the green movement but you should still ask customers when theres takeout. Kinda ruined my mood but food was good, just cold from the runaround to get utensils from somewhere

★★★★★
December 22, 2021

Excellent..clean..staff polite

★★★★★
Local Guide
December 22, 2021

Excellent restaurant

December 22, 2021

I gave this Western Market restaurant 1 star for poor service! I stayed with my son for more than 20 minutes! no one came to our house! another family has just moved in, in 2 minutes we came to serve them. a great lack of respect. we went to B&F in Laval and were very well received.

★★★★★
December 22, 2021

Tina was so nice Happy to be back keep up the amazing service and menu

★★★★★
Local Guide
December 22, 2021

Best breakfast ever.

★★
Local Guide
December 22, 2021

Waited 45 minutes before being served. Food was cold when received.

★★★★
Local Guide
December 22, 2021

Great menu missing some staff...

★★★★★
Local Guide
December 22, 2021

We ve always had great service and great breakfast. Our go to breakfast / brunch place.

★★★★★
Local Guide
December 22, 2021

Amazing service and the best restaurant food out there. The crepes the excellent and the salmon sandwiches were delicious ! I wish I could give 10 star rating !

★★
Local Guide
December 22, 2021

Service was slow and then the order was wrong.

★★★★
Local Guide
December 22, 2021

Delicious breakfast and good service. I wasnt impressed by the coffee but the rest was good..

Local Guide
December 22, 2021

Terrible food tastes like it was pre cooked and then cooked for me. One guy runs the restaurant with no help and no hygiene protocol. Very sketchy place

★★★★★
Local Guide
December 22, 2021

J aime bien les repas de déjeuner.Le service est bon aussi. Rich breakfast and dedicated service.

★★★★★
Local Guide
December 22, 2021

Great menu selection, delicious food and good services. Perfect breakfast stop going back Toronto!

★★
Local Guide
December 22, 2021

There are much better options available. Food was not very good.

★★★★★
Local Guide
December 22, 2021

Very good. Generally fast and efficient service. Kids friendly

★★★
Local Guide
December 22, 2021

Last time i went they were out of breakfast potatoes.. which is disappointing if you re going there to enjoy their skillets, you re not gonna want it on regular fries lol. So i took some crêpes instead and it was ok a little bit pricey tho.

★★★★★
Local Guide
December 22, 2021

Excellent food, without heavy oils. There is a large variety of dishes, including waffles and pancakes.

★★★
December 22, 2021

Great service by the waitresses and waiters , the owner or manager (brunette) however was not very friendly. A group of girls were bullying one of the waitresses and the manager did not defend her staff, how sad . Food was great.

★★★
Local Guide
December 22, 2021

This place unfortunately did not hold up to what my expectations were. Everyone kept telling me how much they love this brunch spot. They switched hosts in the middle of greeting us and instead of communicating the information to each other they just made us repeat everything to the new host. When it was time to order I asked to add some extras to a plain crepe that was included with the meal i chose (obviously I would of paid the extra) and the waiter said that was not possible.. Something regarding the fact they re too busy to do that in the kitchen?? I preferred ordering something else in that case. Asked for a side of bacon, it arrives completely burned not a great experience. We had coffees included with the meals we picked. They brought both coffees full to the brim, barely room for milk or sugar. There were only 2 packs of sugar in the little bowl with a bunch of lukewarm creamers and milkers. Had to ask for more. There were no spoons either, had to ask for that too. When my friend wanted to use the bathroom, there was a huge group of people blocking the way, standing up and hugging and kissing. She had to get really close to maskless strangers in order to access the bathrooms, that was not fun. Other than that, the rest of the food was good & the waiter was fairly apologetic & nice.

★★
December 22, 2021

Just a bad experience although nothing related with the waitress who tried her best. She was alone to welcome guest, scan the passport, take orders, serve the customers etc. She had to be superman to do her best and she did! The mochaccino machine was broken, the eggs (they must be the smallest in the world), were cold on arrival, the bacon was greasy and a bit over cooked, no more baguette had to trade for toast, the maple syrop container was simply gross all around, one jam container for 4 pieces of toast, toast swamped with butter and cold on arrival. $30 for a breakfast like that is simply bad business. I am willing to pay because these days, it cost more to do business, especially for the restaurants, but this is not what I expected. On top of that, and this is not the fault of the restaurant, but for more than 45 minutes of our breakfast, some guy was jack hammering the sidewalk just outside the entrance of the restaurant. Came out of there not relax at all. We did tip the waitress well because none of this was really her fault. Sad to see a franchise like Ben & Florentine lower their standards but making sure the prices are at market price. If you want a nice breakfast better choose another place and avoid this one. Lots of nice places around the area to choose from.

★★
Local Guide
December 22, 2021

Super slow service, took forever to get our food, I would say approximately 45 minutes at least, very cold restaurant especially in the back. Food was good though once we got it.

Local Guide
December 22, 2021

I like Ben and Florentine, the food is good. However, we arrived around 11:30 a.m. for family brunch on a Wednesday. There were two waitresses. We waited 10 minutes before one of them came to see us to say hello and then went back to talk to a customer. There were several places available. I went up to one of the waitresses to ask if we could sit down and she completely ignored me to go to the kitchen. Really disappointed with the service, Ive never seen that anywhere else.

★★★★★
Local Guide
December 22, 2021

Good service good food. Quite a varied menu as well.

★★★★★
December 22, 2021

Staff and manager were extremely helpful and generous after an UberEatz app snafu. Save money and order directly from these kind, hardworking professionals, you won t regret it! Thank you B&F DDO for getting me out of a bind caused by UberEatz app problem.

★★
Local Guide
December 22, 2021

They used to be better pre-covid days. Went today. The meat skillet had minimal meat and the potatoes tasted old. Wife had an eggs Benedict the eggs were overcooked and English muffins were stale

★★★★★
Local Guide
December 22, 2020

My family had an amazing experience at this location. Our server, Jeff, was very kind and polite and came to check on us to make sure everything was to our liking. My mother was especially glad with her refills. Also, the food was delicious. We will definitely be coming back.

December 22, 2020

change the menu without advising you ! What they are strong for saying sorry

★★
Local Guide
December 22, 2020

I always go there its always good,but today was -20 outside and they have no heat in there restaurant,the waiter told me its been a couple of day but they didnt notice they said.the table and chair are cold,you feel cold and yes the food come hot but 5 min later its cold. Its just not professional of them to not have said it or to put a note on the door because they dont want to lose business for the time its fix. Really had not a good time was so cold that at the end the waiter was walking with is jacket on. At lease if you dont want to put a note because you know people are not gonna stay because they have to eat with there jackets on give a discouth for the inconvenience.

★★★★★
December 22, 2020

Great breakfast! Thanks to our server Tom

★★★★★
December 22, 2020

This is the best Ben and florentine I go to. Tom was a great waiter. Definitely recommend this place.

★★★★★
December 22, 2020

The staff is very friendly. The service is always fast and excellent. The food is good and fresh. Another plus, you never run out of coffee.

★★★★★
December 22, 2020

Great food. Good service!

★★★★★
December 22, 2020

We come here every week. Food is consistently good, wait staff very friendly and its always a pleasant experience!

★★★★★
December 22, 2020

server was great

★★★★★
December 22, 2020

I come here with friends all the time! Food is great, and excellent service.

★★★★★
December 22, 2020

Good, fast & fresh! Service with a smile & plenty of coffee refills.

★★★★★
December 22, 2020

Been going with the family for brunch, the food is great and Thanassi our server is very pleasant !!

★★★★★
December 22, 2020

Tom is a great waiter!

★★★★★
Local Guide
December 22, 2020

Tom was a great waiter with great food, also accommodates large groups.

★★★★★
December 22, 2020

The food was great and my coffee cup was kept full. Great service from Tom.

★★★★★
December 22, 2020

Love your bathroom

★★★★
Local Guide
December 22, 2020

Ben et Florentine. good chain restaurant for breakfast. if not the best chain. good smoothies the breakfast is good . check it out there

December 22, 2020

Drove 15 min to delivery an Uber order for them ( which means they had 20 min to make it ) and they weren t prepared didn t greet me and basically pretended like I didn t exist for 5 min. To make a plate of eggs and a coffee Unprofessional staff just because the client we represent isn t there doesn t mean you should serve us any different . Ps they weren t busy (4-5 tables were occupied ) Have a good day

★★★
Local Guide
December 22, 2020

I am on a low carb diet and I don t eat eggs but my family does. When we asked the waiter if I could have salad he said they have no salad and I could have water or coffee. I went Nextdoor to pick up a salad and was not permitted to eat it with my family which I understand is policy. . In addition another member n my party did not like the way her egg was prepared and she did get a new egg. May I mention the other people in my group enjoyed their food but did not enjoy the gruff service

★★★★★
Local Guide
December 22, 2020

Friendly staff and all round good food

★★★★★
December 22, 2020

Excellent breakfast spot, offering plenty of healthy options. Pleasant wait staff.

★★★★★
Local Guide
December 22, 2020

Nice breakfast ambiance and good food. Decent prices.

★★★★
Local Guide
December 22, 2020

Big serving and good service. average ambiance. I was slightly dissapointed in the menu and it was not the cheapest place. I would probably go again but I dont think it would be my first choice.

★★★★★
Local Guide
December 22, 2020

Excellent breakfast every time we have gone, our favorite breakfast place when in Montreal!

★★★★★
Local Guide
December 22, 2020

Super good service and delicious lunch

Local Guide
December 22, 2020

My wife an I went to have breakfast this morning. When we entered you can observe the kitchen. The main cook had his mask down completely under his chin and 2 others had their noses uncovered. The young man who was doing seating trying to give us a seat that wasnt properly respecting the social distancing guidelines. We refused the seat and left the establishment. I hope the owners read th his and correct this for the health and safety of both their staff and clients. I will not go back without assurance from the owners that this will be corrected.

★★★★★
Local Guide
December 22, 2020

I love their menu and the nice waitresses too

★★★★★
Local Guide
December 22, 2020

We stopped by this place while visiting a friend in montreal. The food was really good and the service friendly. too bad I dont live that close to this restaurant. or else it would be one of my regular spots.

★★★
Local Guide
December 22, 2020

The food was really good but service was tremble I even got up to see if it was busier in the back but no.....

★★★★★
Local Guide
December 22, 2020

Hospitality and cleanliness presentation of dishes #1 good quality food fast service

★★★★★
December 22, 2020

Really good food!

★★★★★
Local Guide
December 22, 2020

French toast is the best

★★★★★
Local Guide
December 22, 2019

Real good, a little pricy but worth it!

★★★★
Local Guide
December 22, 2019

Dou health

December 22, 2019

We were there on a Sunday morning. There were 5 of us, and only one person had warm food. The others had cold food. They also gave us the wrong orders. Our visit there was a waste of time. It wasn t worth the money.

★★
December 22, 2019

So, we went to Ben and Florentine on a Sunday morning. Is was really busy and crowded. There were five of us , and we each ordered a different dish. Two of my sisters dishes were completely wrong. When they got the right ones, the food was cold . Not just their food, but also the rest of my family s. We went their to celebrate my parents anniversary. But we ended up regretting going to restaurant. It was a waste of money. I will definitely never go there again.

★★★★★
Local Guide
December 22, 2019

Im a regular and always good. Impeccable service, especially on weekends. Fast, always good and fresh. The price is good. Always good. He responds quickly to small requests like extra jam or refilling coffee or a glass of water.

★★★★★
December 22, 2019

Great service and very interesting selection of plates. One of the best breakfast places in the west island.

★★★★★
December 22, 2019

Amanda was lovely!!

★★★★★
December 22, 2019

Clean, good food, good service. Loved it.

★★★★★
December 22, 2019

Great service!

★★★★★
December 22, 2019

Great breakfast, nice atmosphere, no wait time & Amanda took great care of us. Great way to start our Sunday morning

★★★★★
December 22, 2019

Marie-Ange served us very well, as usual!! THANKS!

December 22, 2019

Bad service not accommodating. They try to stuff as many people as possible in the place and rush you with the bill. They refused to open the patio to allow customers to sit outside. There are better options, like Guacamole or the coco place next door.

December 22, 2019

We waited 1 hour to receive our plate....very long service, lack of staff!

★★★★★
Local Guide
December 22, 2019

Amazing experience fast service. Great food. Look for Marie :) shes very attentive and sweet.

★★★★★
Local Guide
December 22, 2019

Tremendous service, restaurant and food. Great and helpful staff. Will be back.

★★★★
Local Guide
December 22, 2019

Good taste and service ..need only to increase the food portions.

★★★★★
December 22, 2019

Jennifer is by far the best waitress i have ever come across, shes polite always going above and beyond for her customers, always smiling but the most important is the love she gives my daughter, she brings her fresh fruits and little extras for her, she plays and takes the time to talk to her and if not to busy plays for a quick moment with her. Wherever she goes we will be sure to follow

★★★★★
December 22, 2019

I had the burger at Ben and Florentine DDO, and it was amazing. Jennifer is also very personable and full of energy! Would recommend to anyone!!

★★★★★
Local Guide
December 22, 2019

Both the food and service are wonderful. Always a satisfying breakfast.