Chez Louis Poulet Et Pizza in Drummondville

Very long to receive the order. Waitress not smiling. Waitress really very involved in taking orders. Sorry I dont recommend the restaurant which is located on boulevard Lemire but usually I go to the other one at Louis in St Nicéphore which has excellent service

**For sodium lovers** Dont try to get credit in case of disappointment with this family, theres no chance.. The manager simply doesnt know how to live and doesnt care if you liked or not or even if you go back to eat! That said, some pizzas are good or should I say were, for several years 1 time in 2 its a total disappointment and its a shame, a very shame because the management doesnt seem to care at all... In short, a snack who doesnt care about his customers, regardless of managements feedback..

Reasonable price vs quantities. Kid-friendliness: Indoor childrens play modules.

After waiting 20 minutes for his take-out order, my partner went to see the cashier to understand the problem . He is told that his order is gone . In delivery!!!?!??! I dont know where they went with that but clearly we are 2 families who were disappointed that evening!! Wow!! First time I heard that!!!!! Obviously it was refunded . Had to ask for the tip to be refunded because she hadnt refunded it... Well ordinary... we wanted to make a change and try another place ahaahaha... they didnt win that for sure!

Service was very slow, we had to go get our meal ourselves, because those who were with us had already finished eating. And in addition there were things missing from our order, the chicken was dry.

Really disappointed with what the restaurant has become. Order placed online (takeaway) for 6:30 p.m. this Friday, I leave the restaurant at 6:35 p.m. Pleasantly surprised by the service and the speed because normally it takes a long time. Arrive in St-Germain to open the pizza box and see a RUSTLESS pizza. Ive never seen that in my life! My order was a large Buffalo pizza. Seriously, I miss Chez Louis from 2012... Moral: When the service is good there will be a problem with the food... and vice versa. I will learn from my mistake and encourage the neighbor, the Bessons, never a mistake in their order, excellent food and service.

Too many family games

always slow delivery and often cold chicken still pink inside you have to cry to get more than $5 off.... pathetic...

Personally no. Very disappointed and I order often. Its arriving very cold. And the order tracking demonstrates the waste of time very well.

Go and discover this place which offers you a variety of dishes I really loved it and if you want a meal made with love, opt for Chez Luis

Own User-friendliness Thank you so much

50 minutes for this...no beacon and 2nd time this has happened to me... Never

I ordered a papachoux poutine with mixed sauce and I was served a papachoux poutine with brown sauce. The person taking the orders should check with the customer because it sounds the same. Pay attention

Congratulations to the staff and especially to my beautiful Georgette.

I ordered takeout and very good Thai poutine

Order a small poutine at a restaurant at 8:57 a.m. Received at 9:41 a.m. Any sense

Courteous, fast and efficient staff

The poutine I took was average but a little big but wow it was delicious the surprise the robot who came to serve what a shock

Je suis été témoin d´un gros manque que de respect et de savoir vivre face à une personne âgé qui voulait tout simplement passé ça commande. Pauvre monsieur j ai eu le coeur gros face a cette situation. À toi jeune caissière j espère que le jour ou tu seras rendu veille tu comprendras l effort que ça prend pour juste sortir de chez sois rendu 80 ans &+

Terribly disappointed with my last order. The wait was long since he had lost the order receipt. Did not provide all items ordered for delivery. Suggested waiting longer to be able to get it (!!). Meal arrived cold, frozen fries half cooked.

A restaurant run by a local family who cares about its customers

You dont have to be in a hurry when you go to eat there. The food was good for once the chicken wasnt dry. We are served by a small robot.

Good restaurant for the meal, but I didnt like eating out of cardboard and the robot service is good for the lack of staff, but human service is important to me and the robot did not leave me with the impression of humanity.

I was surprised by the size of the average fries: $5.25 for 63 fries it seems to me that fries are expensive!

Very good food, with good service and welcome

The new very spicy pulled pork poutine, our poutine looked like a soup, they overdid it with the sauce, very disappointed, I just lost $40...

Generally, it works well for orders. Last night Sunday June 16, arrived at 6:10 p.m., but 45 minutes to have a large fries with sauce on the side. There were 5 door dashes waiting, plus customers for dine-in and take-out orders. It was chaos behind in the kitchen, according to what we heard: various orders started and not finished, there were no more fries ready... We had to prepare more!!! A girl in front had to go behind, etc.

20 minutes of waiting for a stick bread, I was the only one in the restaurant: 3 people in the kitchen, a real joke

I liked the Robot service. It was a first for me. Well done.

Very good service

Thank you for the service so well done and with a smile. Thank you it was very good. Very well referenced. THANKS

Pizza sauce was not tomato but more like a vinaigrette. Its taste was bland, and the oil was swallowed up by the dough. We were very disappointed. We know pizza with a real tomato sauce.

Excellent service, on the other hand, $22.85 for a poutine (the same size as that at McDonalds) plus a little sprite... Plus the tip.... (Approximately $27) That just doesnt make sense. The staff is great for the rest, no thanks!

The service is too slow

The meals are good and the staff are kind. A little noisy if you sit on the side of the childrens play area

Thai Poutine definitely the best!!

A restaurant like no other anymore. Excellent.

Vegetarian options: Veggie croquette Parking: Quite big

Updating my reviews Always good service on boulevard lemire sometimes the dough is soft (not cooked enough) but everything is succulent as your slogan says: Always good

Undercooked chicken price too expensive for bad food

The owner treats his employees like slaves, harassment and other

I ordered online and had it delivered to my house. I am pleasantly surprised by the heat of the food, this is the first time I have received my order hot and even very hot for the poutine. Thanks A+

I waited 15 minutes and no one was served so I left

Kid-friendliness: Jeux en salle Food

I dont recommend it at all, he gives my order to other customers, Ive been waiting for 45 minutes for my order and thats only for a poutine and a stick..

Very disappointed, not at all professional service. I ordered a poutine, he gave my order to another table and the restaurant is quite dirty. No employees on the floor, they chat in the kitchen, ignore the phones and the customers. I do not recommend the restaurant.

There are often omissions in the order that we paid for but dont have. And the new poutine containers are rather unpleasant, I would have preferred a cardboard bowl. Kid-friendliness: In some branches there are play areas.

Super good xxx Kid-friendliness: High chairs and play area for children

Very bad service you pay for your order and you dont have it in full I had to hang up on the line twice 45 minutes later to be told that he was going to send it to me

Their site is not up to date, for 36 regular wings on their menus comes to $44 $2.50 for delivery for in the end with tax it comes to $64 So $54 for regular wings instead of $44 10$ to adjust their price and then be told that its normal... its theft...

Quality of meals and service. Very reasonable price

We ordered fried chicken. The entire meal was cold. The chicken was dry, the fries soft, in short very disappointing.

We ate there last night, very good poutines, very welcoming staff and the children as well as the adults loved the robots . We had a great time, thank you!!!

Very nice restaurant, pretty robot, very funny very good, very friendly service

Always errors every time and poor communication with my operator and the manager of St Nicephore too

We arrived at 5:45 p.m., first time here because we have just moved. It took 15 minutes to order on the screen because we wanted to try several things. When paying, we are told that it is immediately closing due to an event which is not listed ANYWHERE. My children were already playing games and as we were in the middle of moving it was not possible to bring all that stuff home so we had to go eat elsewhere. Really disappointed.

Excellent Popcorn Chicken Poutine + Thai Sauce Thank you very much

Kid-friendliness: Modules de jeux pour les enfants Food

Kid-friendliness: Module comme sa ont peux manger tranquille pendent les enfants joue Food

The service is quite quick, the people are courteous and there are plenty of choices on the menu.

We ordered through Doordash and when we arrived the kitchen had never received our order form. We had to wait almost 30 minutes to get our order. Unfortunately, the food really wasnt worth the 30 minutes of waiting and the $61.98 we paid... - The wings were horribly salty, to the point where we couldnt finish them. - The blue cheese sauce we paid for for the wings was missing. - The pizza crust wasnt even cooked. - The extra bacon was also missing. An extremely disappointing dinner... Fortunately, the employees who served us were nice, but we will return for the quality of the food and the orders!

Never again will I order from Louis, overcooked fried chicken, even burnt and very dry 3 times , wrong order and the stubborn manager for 1 missing piece They lose a lot Go Benny

This is the second time I ve eaten at Chez Louis. The first time, the poutine was good but the pizza had such a thick crust it was a failure. Today I ordered a regular poutine with sticks with garlic. The poutine is once again, good. On the other hand, the sticks seem to have a particular taste... I dont think Ill go back. There was a bit of a wait at the drive-thru after ordering and paying, although there didnt seem to be many people inside. The service was good, the young woman was super nice and respectful!!

Place to enjoy chicken and pizza. There is entertainment game for children

Sunday March 12, 2023 You charged twice for a Thai poutine ok errors are human I arrive to explain the situation poutine was charged and paid 2x Servers remember very well Except who goes looking for what appears to be a cook He looks at the cash register screens and tells me CLEARLY THAT SHE IS NOT WRONG AT THE CASHIER Anyone who knows how to try To pass myself off as THE THIEVES of $27 I wonder between the two who was the guy who wanted to make $27 Your comments were far from professional And yes yes my account showed you that in the end it was all in the cellar Ps: my husband who has lived through a GREAT LACK OF KNOWING LIVING

Messy place

No service. I say thank you and the waitress just looks at me expressionlessly. No tip sorry

Excellent bbq sauce

We regularly order meal salads but this is the second time we are disappointed...a heart salad, super bitter....one time the salad can be super beautiful and the other it is just hearts...no cheese in the Caesar salad...1 hour late in delivery...I can understand that there is a lack of delivery man but make sure it is edible! Despite everything, they offer us a $7 discount on an order of $45 for 2 salads... last time were going to order that!

Always a pleasure to order Chez Louis!

Très mauvaise expérience à celui la sur le boul lemire. Mauvaise commande, ne veulent pas le refaire à défaut davoir une trop grosse perte pour un petit rien. Je ne parlerais pas non plus du manque de professionnalisme des supérieurs. Dernière fois quon commande cest certain et on a compris pourquoi cela fesait longtemps quon navait pas commander

At Louis, for junk, you cant go wrong. ;) good food if you want a good poutine or fried food. Speaking of poutine, there is a very large choice, to please everyone. Fast service at the tables too. That said, the dining room is far from comfortable.

Super pleasant with the family. They even have a childrens corner with modules! Pizza, yummy for tummy!

Always good!

The service is ordinary

It was really good but it would have been hotter

Very slow service, I didnt even get the order as I ordered it and it wasnt hard to understand, I just asked for a 2nd brown sauce and I didnt even get it besides the two young people who were there didnt seem to understand..... Very pathetic service for my case it was the last time...

Menu stunning images change too quickly. Service a bit long with few people. Framed table. My poutine was very good. THANKS!

Very good from start to finish! THANKS

Good food served quickly. I will go back there..

Good little restaurant!

Interesting butter on pizza crust

This restaurant unfortunately loses a little, it was a super good restaurant, now it depends on the dishes.... And what can we say about the service..... We couldnt be more disappointing, probably again the fault of the shortage of labor but I have never been spoken to and welcomed like this in a restaurant....

The cashier repeated the order 4 times and still managed to get it wrong. It took 25min to have: 1 medium poutine pop 1 fully garnished mini I received a mini all dressed, not cut, and a small poutine pop. It was 7:30 p.m. on a Tuesday evening. Nothing exceptional and no rush. People (3) in the kitchen were washing dishes instead of cooking. Its even the cashier who went to pour the sauce into the poutine. I even heard a cook complain that the last order delivered had been written incorrectly. I dont recommend the place.

Very good! Vegetarian options: Salad Parking: Large parking lot Kid-friendliness: Childrens menu

The fried chicken is too salty.

It took 1 hour to receive an order with errors in it; I had taken the trouble to specify without mayonnaise due to allergies. I call to ask for a sandwich that I can eat, the lines are cut. Disappointing restaurant every time. If you are hungry go elsewhere. Less risk of disappointment

Ive never eaten fried chicken

Always a minimum of 10-15min before getting in line

poutine with fried cheese curds

Your notice boards changing is really annoying. We customers dont know the menu by heart and every time we see something interesting, we dont have time to read it because it changes!! At McDonalds its the same but they wont do anything to improve it, theyre too big. You, on the other hand, have the power to change that! A lot of people complain about it in passing. Its not negative, just an adjustment to make :-) Keep up the good work

The pizza had all the ingredients below the cheese, no exceptions. Which made the bottom crust completely soaked and soft. I had to listen to the employees chatter for 5 minutes before they spoke to me (there were no other customers) and then they didnt hesitate to ask me for a tip for the bare minimum. The pizza costs as much as a good one, but has the worst neighborhood pizzeria quality Ive seen.

I love their STIXX, the staff on Lemire Blvd are super nice, the dining room is clean.

Absolutely infested. Cold food, limp fries. I dont recommend.

Extremely slow service We waited 20 minutes and 10 of those minutes our order was on the stove. The stupid employees behind.

Good service, warm welcome

I had a poutine. Unfortunately your fries are soft. I hope you will change the recipe for your fries. Let me know if you improve your fries!

Received my poutine after a 45min delay which looked like that. I called to get another one and the manager who was not very friendly told me that the product was not expired and edible and refused to return me another one Sorry if I cry out punch in a cake, it is also not expired but I dont feel like eating it yet. Going your way is bad and the service is worse

Just a small pot of mustard and ketchup on the side in the pizza box

Service really sucked

Super disappointed and it was the last time I will order from this place. The size of the small poutine has been reduced, in a small cardboard package, but the price is wow!! My fries tasted like they had been frozen, the minced steak on my poutine was so flaky that it looked like it had been put in a blender... in short, its not the first time Ive experienced disappointment (order error, forgetting ...) in recent times but this will be the last!

Try the poutines

Its been years since I had been to this restaurant because I was very disappointed and it didnt change 45 minutes for a bad pizza that I didnt even eat, these finished I would never go back there.

Very long before being served

Batman

I am going to share my experience with you, it is not to negativity but I am just recounting the facts. I didnt call to order because I didnt want to wait 30 minutes so I went to their dining room after ordering I waited 35 minutes to get my meal meal it takes 4 minutes to cook and 2 minutes to put it on on the plate and on the paste and be served. While waiting in the room I saw that the other customers were complaining that it was long and with good reason its too long that hasnt changed its still just as long plus my order hasnt been taken correctly when I placed my order. For my part it blocks a corner but its not worth going to wait that long at Louis because its not the best restaurant to go to

In recent years, poutine has continued to decline in quality (sauce too salty). I recently ate a chicken pizza, the chicken was extremely salty. I had to ask for a refund because it was so disgusting. The girl at the checkout had no smile and gave pitiful service.

You really shouldnt be in a hurry for three quarters of an hour, waiting for a pizza

Very good poutine

My favorite place in Drummondville

Fast food

Super good! The family of 5 was served with a smile despite the late hour (8 p.m.). The preparation is a bit long but I prefer it if he gives me freshly made fries rather than from the stove. Thanks again!!

I called at 8:42 p.m. and it is currently 10:17 p.m. I have still received nothing quite deplorable in terms of service and several errors in the orders very disappointed ! .

Creamy coleslaw wow

The best pizza!!!

Kid-friendliness: Beau parc de jeu Parking space

Vous ne reverrez plus jamais la couleur de mon argent, je parle pas des employés qui font leur possible et offre un bon service. Je madresse au proprio, vous devriez avoir honte doffrir le la nourritures daussi basses qualités.. que ce soit le poulet ou votre pâte à pizza... Vous avez aucun respect pour vos employés ni pour votre clientèle,!

45 minutes I wait for a burger to take away

Misogynistic bathrooms.

Very very slow services!

With the purchase of a robot it is certain that I will never return to your place because nothing is better than the welcome and service of real people. This is the reason why people go out to restaurants for anything. Just paid well to have employees...

Very long order and delivery!!! 2:30 a.m. and I still don t have my poutine. Completely ridiculous. I call and they answer me by putting me on hold, even if I ask for tracking of my order, they put me back on hold without getting a response. Its always taken at least 45 minutes to get an order, but the last few times it was more than 2 hours of waiting. Louis s is over for me. A chance that Benny now has in Drummondville!! *arrived after 3 hours finally!!!

Chicken wings, which are breaded and cooked in oil like fried chicken; not edible. No flavor; It just tasted like oil. Disappointing.

First and last time, even with delivery there is no excuse to receive the meal ordered cold.

Very slow service but very good food. Parking: Limited number of places for the size of the restaurant Kid-friendliness: Inner game

Very very slow service horribly disorganized employees going around in circles

Take a big fries and barely half fill the cardboard dishes... I call to tell them and they dont want to know and say that its normal... they even tell me to buy more if Im not contant! Paying for a large fries and getting a small one Im really not happy! We didnt even have enough for the whole family! They are seriously tough! Supporting photo!

good service, nice restaurant but dry chicken, very salty sauce and McCain fries. a meal to forget.

What amazing fried chicken!!!

Best spag sauce, incredibly good Italian poutine. Always satisfied! THANKS

Im giving 3 stars because it took too long to get 2 poutines and cheese sticks. 25min It was 4:30 p.m....so no rush. Otherwise, in terms of food...it was excellent!

pay very expensive for mccain fries

I ordered a jalapeno poutine, usually it was fries, it wasnt and I also found a whole potato in my poutine, a bit disappointing.

Good meal