McDonald's in Drummondville

Very fast and above all very positive staff and we have a lot of fun I love the people who provide great service

EXTREMELY long both outside and inside especially in the evenings and weekends!! Yet they dont seem to be understaffed! ALWAYS errors!! And even during periods of calm. No sense of customer service, no smile, no kindness, talking trash to each other, or against customers in front of customers! Waiting at the drive-thru too long! Lunches stop at noon. Arrived at 11:35 a.m. at the drive-thru and passed at 11:58 a.m. and I was told that they no longer do lunches!! ROTTEN customer service! Another time I order for my 3 children and I, I ask for a lot of mayo, the cashier rolls her eyes and tells her colleague who was preparing our order, in a condescending tone, not to add a lot. I can understand that they have obligations on the distribution of condiments, but the tone and attitude were not necessary. Its been several times that I hold back from making a comment but this is too much!

It makes sense the boycott at the doordash two orders in one evening around 1am we ordered two bbq chicken poutine with a smoothie and a muffin.. we received the smoothie and the muffin but not our poutines then we recommend to have 2 others but with chicken buffalo but it arrives without the chicken and without the buffalo sauce on the topping you will have to think about having a meeting between night employee! And the fries are really poorly cooked, sorry, I add, Im hungry, I just had a mouthful

Clean McDonalds

Lunches dont taste like anything and theyre expensive. On the other hand, McDonalds remains unbeatable for good coffee.

After numerous visits, I can confirm with certainty that this is the slowest drive-thru of any MacDonalds restaurant in the world.

Service mediocre

Very good quality of service. Very welcoming staff. Careful and delicious meal.

Its good that we can add an extra pickle, but the person who made the Burger, would it be possible to relax the pickles, 3 pickles one on top of the other Its a bit boring...

Vegetarian options: Devrait y en avoir Food

Worst drive-thru service in the world I waited at least 30 minutes before paying and after placing my order I had to leave without even having my big mac

Unfortunately, this place just doesnt quite reach an acceptable level of being a nice place. Dull atmosphere and limp staff, welcome with no smile. The work seems inefficient, there are several of them going around in circles and the customers are waiting. Ordered a McCrèpe lunch, it was so soft, the lunch potato was dripping with oil, I took 3 paper towels to dry it up. Sad because its all ready, otherwise I would go elsewhere or to the one at the entrance to the city! Disappointing on every visit. The manager of the place seemed discouraged and I understand her!

Far from fathers standards

Wait for my doordasch order it takes 10 years to get it

Long very long, never muffins in the morning of one kind or the other, its hard

Confusing to whether it is open

Lots of employees but service is very slow. My food is always delivered cold and the happy meal without toys. I ordered through the app and she gave me a code when I arrived, the cashier told me to call the app for a refund and she left without saying anything else. After that another young man came and I showed him the code and he immediately printed my receipt. But still without a toy in the happy drink. I only come here because its the closest to my home.

The team improved a lot this weekend. We see the professionalism of the employees in the morning is excellent. It s fun!

every time I go to this McDonalds there when its the team of waiters everything and very good the service and fast the fries are hot but as soon as the girl its very long the fries are always cold and there are mistakes in the orders.

Lack of management... always excessively long... under-trained employees who sometimes put their pressure on customers... the service inside is even worse... employee attitude which makes you want to turn back... very oedinairs

Meals are often given lukewarm, but at least the drive-thru service is very courteous Parking: plenty of parking for mobile ordering

Took 15 minutes to have a drink. The employees were on their phones and preferred to chat instead of taking orders from customers.

Did not receive my half of my order

We got the wrong food.

Very good I ordered 2 trio mcpoulet the chicken is lukewarm they did not have my number to serve me the supervisor blatant lack of very poor supervision this McDonalds in St-Nicephore today at 6:00 p.m. ordered order served at 6:40 p.m. Go somewhere else. Not recommended.

The time is really long, too bad

45 min for our order, the Mc Flurry half filled and really doesnt taste like elsewhere (disgusting), half of the stock was forgotten in my hamburger, worst Mc Donald experience ever. Place to clearly avoid. The order terminal has no paper, the floor on the customer side is so greasy that its super slippery and he was out of ketchup??? A hamburger and fries restaurant that doesnt have ketchup...

The WORST drive-thru! We forget the fast service.. we can no longer call FastFood at this rate!

We waited 40 minutes for a coffee. Other people in line told us that its always like this, 30 or 40 minute waits and it never gets any faster. We will never go to this place again. The worst McDonalds weve ever experienced.

the worst McDonalds in the entire region, flee .................

I never go there, no service, no class and they laugh in your face...30 minutes to wait without even placing an order..just wait!!! Amazing

Waiting 25 minutes for two iced coffees. Ask for a refund because there was still too much waiting

Waiting at the drive-thru is one thing. The drive-thru is terrible. Luckily I had ordered in advance. When I got to the window, a tall Frenchman greeted me with a stupid look, gave me my drinks and mentioned to him that I asked for no ice. Turns around with a bad attitude asks his coworkers to refill my drinks. I ended up getting my order 10 minutes later. Then, I signal to an employee because I dont have a fork, Napkin and straw. The employee ignores me.. 15 minutes later the big French guy comes back to the window with his stupid attitude and rolls his eyes and asks his colleagues to come and bring me what Im missing. 6 employees going around in circles for 25 minutes.... terrible

Poor service. The employees dont care. The bbq and sweet and sour sauce are loaded. Update. I went back after 2 years and its still worse. For lunch. Make yourself some toast, less tasty than McDonalds, but much less disappointing than a lousy and messy service. The problem with the sauce is not paying for it. This is the half hour that the staff takes to serve it to you. After two years I had completely forgotten that this is the worst McDonalds we know in Quebec. Since this morning, I enjoy my toast even more.

Received my happy feast without sauce and without fries. My cheeseburger was cold out of the fridge and didnt taste very fresh!!

Cold fries lover, this is your place!! This is the place! After asking to change them 3 times, we give up. Not able to have a hot lunch at lunch time $30!! Ok mcdo when you load this now, you must at least offer quality. Were not going there anymore!

Always full of errors, the service very long, and very stupid!

Unfortunately I believe there is a lack of staff

3 big macs like that

Very long service at lunchtime not even able to serve 5 cars at the drive-thru in 30 minutes incompetent staff

Only McDonalds where we dont have the 20 mcnuggets trio. So, croquettes, fries and drink all separately! Which increases my bill by more than $4. Only McDonalds also has to pay for additional sauces. At $0.75 each its too much for a little sauce that costs them nothing!! Elsewhere they give them away!!

The drive-thru is very bad.

The wait time was a little long but the staff was courteous.

I had deactivated the tolls, but the GPS took me over toll bridges. The system should be more up to date.

Nice

To be honest, I had lousy service this evening, it took 45 minutes before they gave me my order, my boyfriend and his children ordered just before me and they had time to eat and wait 30 minutes after us before we get our orders. The orders were not served first to arrive, all the invoices were scattered. All the people who arrived after me were served first, for real, I am extremely patient in life but there my ears were burning because I was so angry. The people working were in no hurry and seemed like no one was directing them.

Not worse

The worst customer service ever seen in a McDonalds in Canada. There were 5 employees (children) they do nothing, incredible.

3 outside smoked and talked among themselves 8 char behind us seriously, he is mismanaging their McDonalds!!! Stop talking wait 15min because there is a problem

The worst place to order in Drummondville, waiting 20 minutes at the microphone before ordering while 3 to 5 employees speak outside. After 15 minutes of waiting at the window to receive the order, all this resulted in a long queue behind us and each car waited like us!! In short, a total of 35 minutes!!!!

I like McDonalds so much

The drive thru is very bad, you can spend 15 minutes in line and after purchasing you have to wait another 10 minutes on the other side of the parking lot waiting for the food.

If you just want a quick coffee, its better to go to the other side of the boulevard, honestly.... Its pitiful now.

Always order errors. Cleanliness of the restaurant leaves something to be desired

Always the wrong order

Ive been to this McDonalds several times. Normally, no problem! Always fast and good quality. On the other hand, I was this evening and it was the last time . I ordered at the terminal and had to wait more than 25 minutes All the people who had ordered after me received their orders before (not just 1 or 2 people; but entire families) I was asked to an employee if my order was being prepared. He had no idea. Employees were disorganized, no sense of priority and no sense of urgency. They were all at the drive-thru. No employee took care of the dining room. An employee even wanted to order her meal for her break and a customer told her to queue, because more than 3 people were waiting...I arrived home, no quality of meal, no freshness. I am disappointed with my experience. I understand that certain challenges may arise, but this evening team should have a strategy focused on customer service!

Very very slow But really very very slow

It could be that it was customer service 0 taste of the food not really good, the tables and the floor serious its disgusting the guy who changes the oil changes and who carries his garbage bag while going to take it outside, ss leaves a smell of draining in the restaurant, yes enjoy your meal. Disgusting, and last thing there are 4 or 5 employees who chatter in front of us no one comes to the cash register its crazy as if he doesnt see us, its really rude a big lack of good manners, I would be manager in your MC Donald it would be really different the customer has everything and impeccable work in front of the customers, I worked at MC Donald at 15 years old and when the order passed we said thank you sir or thank you maam and the employees were at their workstations he didnt run around kitchen and did not leave his workstation he maintained his workstation his supervised employees who work in front of the customers and you especially do not speak to the customer grrrrr its the mess in your McDonalds, there you wanted my comment here it is, there is serious housekeeping to be done by the Assistant Manager who is not capable of having a certain control on the authority side as he is not strong, he completely lacks grip on their part, having authority in a velvet glove, everyone has their own workstation.

I just went to McDonalds. When I ordered I asked for no pickles in my two cheeseburgers. The employee who took the order and who seemed to be in a hurry to finish wrote down no ketchups. When we got to the window we waited a few minutes for someone to come and charge us and we mentioned that it was without pickles and not without ketchup. We told him not to just remove the pickles because it is an intolerance. So the employee shouted to the other employee that in the end he had to start the cheeseburgers again. Which definitely frustrated him. So I received two hamburgers and not a cheeseburger. No cheese no onions. Only bread, meatball, ketchup and mustard. You can sense the frustration in his art of making hamburgers. Really disappointed with the service and getting items in a cheaper and less complete version than what I ordered basicly.

There were 4 of us. My friend ordered for her and her daughter. She realizes that the cashier did not punch 1 of the 2 lunches. So she goes back to redo her order. My boyfriend orders on one terminal and I on another (to be able to take advantage of the lunch offers) I receive my order, my boyfriend too. My friend too. Were still waiting for her daughters lunch, ordered first by the way! I even had time to finish eating and she still hadnt received it. I get up to go ask where they are. They tell me that the ham is cooked... I go back and sit down. After 10 minutes, my friend goes back. She FINALLY receives her order and is told: My God, patience in the morning... Its been 30 minutes since we ordered this breakfast! We will NEVER go back there.

always at the car not always correct the food order incorrectly placed in the bag Kid-friendliness: all children know McDonalds

GOOD

For once I was treated to a sincere smile with my order and the young man was very polite and friendly but above all professional. It took a while to receive my order but I got it back hot and clear.

Nice

There is usually something missing from the order.

Very good service

I waited 20 minutes for them to charge me for an order that I had placed at the point of sale, only because the terminal to turn off with a card did not work, during this time they prioritized orders By car and those done by app, leaving a long line of customers waiting to be served. It would be easier if they alternated orders and thus they would provide good service to all customers.

Parking: Plus grand

Youd better shut up, I think. Still closed at night, but it still says 24 hours It s rediculous!

Incredible, this morning after making me wait for more than 5 minutes and having demanded to see the shift manager, the same one who took my order without notifying me of anything they said to me without apologize... WE ARE OUT OF EGGS... How long would he have kept me waiting if I hadnt said anything? One Sunday morning, 9:30 a.m., MC Do no longer has an egg, this is something that has never happened before for me...

No waffle fries...when I ask do you have any? They tell me I don t think so

Lack of music in the dining room or TV

Commande mobile ,pas de nom sur les sac donné ma commande a un un autre client qui a fouiller dans mon sac pour s apercevoir que c était pas là sienne et ensuite le commis à fait de même en me demandant cétait quoi ma commande pas de reçu sur le sac , si cest rendu ça la norme dans le service ... moi je décroché bonne chance au propriétaire

I was surprised to have such fast service!

15 minutes of waiting before taking my order at the drive-thru and 20 minutes before receiving my order. Is it normal that it takes less time to be served at Baton Rouge than at McDonalds? For almost the same price

Always errors in orders

I always ask for the same thing and many times I have to go back to have what I ask for added BUT at this McDonalds I havent had to go back to have it added what I ask for. Although there were a lot of orders on a Tuesday evening, CONGRATULATIONS to the whole team.

I went there last Friday evening and noticed that the cleanliness of the kitchen left much to be desired. The kitchen floor was covered in trash. Not only does this call into question the safety of the restaurant but also the health and safety of the young employees who work there. Any employee could have slipped on one of the numerous pieces of trash on the floor and seriously injured themselves.

Speed and exact order! Well done and very courteous!

They have the chicken snap wrap!

15 minute wait for two cheez I strongly advise you not to choose this McDonalds unless you like to eat cold! Incredible waste of time

Its too deep to give you what you want

the worst experience of my life is like a daycare with the number of young people who cannot manage the orders I ordered twice and both orders we all make mistakes no empathy towards the customers again me the manager after ordering we have waited 30 minutes before getting our order who didnt have the order please ask for training people like everyone else in order to avoid this kind of bad experience if a manager other than the manager could contact me it would be my pleasure to talk to you about it.

Service too long and having the order too, I dont think Ill go back there sorry

Very slow service, often errors and little room to sit all taken up by the little old people who stick around for 5 hours

Everywhere I go McDonalds will always be a classic, no matter what you eat, its like a little trip to paradise

Suppose it closes at 10 a.m., order at the car, enter it, bar it, adorned with plastic boxes and under the hood I see young people having fun behind the counter

Fastest mobile service in Drummond

Rotten service employees chat among themselves, dont care about customers Its inside!

Drive-thru service with smiling staff.

Takes too long to order at the car

Ive never waited this long for so long. We arrived at 10:05 a.m. and ordered two coffees plus two lunch potatoes. 10:10 a.m. the order is placed. We received our order at 10:40 a.m.! The staff had absolutely no idea what to do. No experienced people were there for the guides, several people were waiting both inside and outside the restaurant. Several young people were just standing on stake in the kitchen, not knowing how to help their colleague. Really disappointing, I hope changes will be made. Parking: Not enough parking

Kid-friendliness: des jeux pour les enfants

There was no more ice cream and the drinks were hot

Good McDonalds

a bit long for fast food!!

The service was very long 30 minutes of waiting and still not got my order and the restaurant was very dirty, unacceptable

Very slow service, 30 mins wait for a drive-thru service!!!!

Mc Donalds very messy and its always like that we see that they are there only to make $ signs for each quarter and not to be as welcoming to their customer

Very simple and rather efficient place, despite their incompetence and lack of attention they will manage to make your order a succulent dish. Vegetarian options: Many of their burgers offer a vegetarian option like their famous Big Mac which has a meatless version.

Always a bit slow and often gets orders wrong.

35 minutes of waiting in a restaurant for a mcdouble no common sense in addition to being full of flies and no adults to help the children of on average 16 years old who manages the restaurant alone in short I will never go there again

Fast service. The Drive is unfortunately not well located, so the Drive sometimes blocks the entrance to the convenience store which is in the same building.

Very nice restaurant.

We place the order at the car, he makes us wait in front, not in a rush, he makes us wait 30 minutes to tell us that he is putting the croquettes in the oil...15 minutes later we pick up the order so that the cheezeburger bread is as hard as concrete!! In short, McDonalds really isnt getting any better.

Its cold there food Parking: Good place

The restaurant was open for drive-thru service only. We were drunk. We were hungry. They refused us because we were not in a car. They encourage automobiles rather than simple pedestrians who want to eat EVERYTHING like people in a steel cage. We are still hungry and disappointed.

Very long

No service I waited 10 minutes there was no one in front of me. I was like invisible not even a glance so mc do for me c no forever

Its so long, its going to be almost 42 minutes, Im waiting on the edge of everything Peter

I am terribly disappointed! Ive ordered 3 times now and I never receive everything I ordered! like two trio Big Macs with slippers I never receive my Big Macs or my slippers, this is not acceptable!!!

The food is very delicious and the atmosphere is very calm.

Well this one I dont know is wrong in my order by account of the waiting time and the traffic is present!! I even saw a child who had been abandoned on the corner of the parking lot... but I go regularly and the food is always okay!!

I notice that it is common to have errors in my orders at the drive-thru, it is rather annoying and frustrating, there is room for improvement. Parking: Several places available Kid-friendliness: Its a McDonalds so all children like McDonalds, its well known.

Seriously, this McDonalds is not recommended during the Dinner Rush... On my entire order only errors, just one example: BigMac no sauce, only one 1/4 pound meatball at the bottom. Very disappointing, I understand that it is dinner time, but it would still be nice to pay attention to the preparation of the orders...

Very poor service and slow too.

Worst McDonalds service Ive had

A McDonalds but very slow service

sometimes its long training and a lot of mistakes

Cold fries and I never get my order right! Not giving me the right chicken mac etc

Very good service, the food is super good, I like the place, the employees always have good service and a beautiful smile, I recommend it..

The quality of the food has dropped, but the quality of the service has dropped significantly. Incredible incompetence. Unfortunate.

Ideal for drive-thru service. In terms of cuisine, a standard MC Donald. I havent even had any order errors and Ive gone there often over the years. Much faster at the drive-thru than in the dining room. A very small room.

I strongly suggest it, it is better than the one in the St Charles sector in Drummondville.

Good