Chez Louis poulet et pizza in Drummondville

Excessively long delivery

The service at the restaurant on rue St George is not always attentive from the cashier but this Saturday, December 14, the cashier was attentive,....coffee muffin to review.especially the freshness of the product......but efforts are being made!

Dont respect their promotion! No warning, the delivery man arrives with missing items, explaining that it is a display error on the promotion... Other restaurant chains would have resolved their promotion problem and would still have delivered the order as it was. ordered... The food is good, its still a snack but dont forget to ask for the well-cooked fries...

I love eating and supporting Chez Louis restaurant. It s always good!!! ;)

Very noisy and food just ok but a place where children have a lot of fun and its not too expensive / photo = mini Italian poutine, small (more like a mini) pizza all dress $19.49

Unfortunately, my experience during my last three visits to this establishment has been very disappointing. I noticed a blatant lack of follow-up and professionalism on the part of the staff. After ordering at the kiosks, it appears that no employee takes the initiative to ensure that ready orders are delivered to customers. During my visits, my order remained on the counter for around ten minutes without anyone taking care of it. This reflects a serious organizational problem or a lack of attention to customers who use the order terminals. Its a shame, because this kind of situation tarnishes the overall experience and gives the impression that customers are not a priority. Better supervision and staff awareness of this type of problem would be necessary to improve the service. I am hesitant to return in these conditions.

The time is often pushed back even during off-peak times. By now I should have received my order but it was delayed by 30 minutes. It s common and a shame, sometimes even frustrating.

I paid too much for a menu that gave me false information, I paid more than what was written on the menu!

The cashiers ignore us at the checkout, I waited 5+ minutes just for a question, they had clearly seen me and had nothing else to do...

Hello It was our first time, the pizza is delicious, really, the fried chicken unfortunately had no seasoning and had no taste in the breading. Very clean and well maintained place. Well go back for pizza and other things. Kid-friendliness: Play area on the 2nd floor

Service was ordinary, a lot of waiting to receive our plates. However, the food was very good, despite the high price

Few people but long service

The cashiers are very attentive to customer questions. I went there earlier and three cashiers offered me the plate I asked for!! Wow! I loved my experience. Vegetarian options: Yes a lot! Parking: Several options and places available

Before getting to know this restaurant I really wasnt a person who liked poutines but you really amazed me with Galvo poutine which has a particular taste due to the fries made with great professionalism. Not forgetting your extraordinary chicken wings!!

I loved the atmosphere in the restaurant, it s a very quiet place where you can invite friends to eat together and also to eat good Quebecois poutine. I highly recommend to everyone.

During my last visit, I was amazed to see the new robot at work. I received my order within a short time, with excellent service. I recommend it to anyone who wants to take the plunge.

New order terminals, great! On the other hand, my order, a chicken sandwich combo with Caesar salad, ... no sauce for the salad... Lets say its ordinary... Normally what I get is always very good. The prices are relatively expensive. I no longer eat in restaurants because the service is often too long, but I really like poutine and pizza so I order online in order to continue to enjoy the excellent Thai poutine!!!

Its really the best place to enjoy good chicken and hot pizzas in addition to other discoveries to make... I really like their quality of service plus the staff is available and welcoming... Go and discover this marvel

I have never eaten such good Thai poutine in my life and their regular wings are crispy

When I eat at Chez Louis, I am always satisfied with the service and the meal given! The cashier and cook are very welcoming and warm! Their Thai poutine is excellent, the best in town! Several food choices on the menu. Perfect to accommodate everyone. When I order delivery, the delivery people are charming and attentive! I recommend this restaurant Kid-friendliness: A beautiful large dining room on the second floor! Perfect for entertaining babies and teenagers alike with your on-site video games!

Phew! Me ordering on a screen I find it ordinary plus there is a little girl behind the counter and she is not even able to say hello when the customers come in but on the other hand the Interac machine asks for a tip even though we have zero service a mr came to bring back 2 unused butters and the girl just looked at him no thanks and whats more she left the butters there lucky its not one of my employees because she would learn courtesy!

Slow, errors, no smile or apology

Very disappointed with the service. More than 30 minutes of waiting for an order of 5 people. Our dishes were waited for more than 10 to cold results in cold dishes. Bad drink, no cutlery you have to ask for, no sauces for the salad. While the restaurant is almost empty... Really disappointed for a first experience.

The service was very slow and it was at 6.30 in the afternoon there were only 5 people, it was not rush hour. On the other hand, the food was good.

Fast delivery, hot and fresh food. They put a lot of cheese in poutine!

Always very good, game for children, good service, very kind staff Parking: Several parking spaces Kid-friendliness: Yes Wheelchair accessibility: Easy access

The employee is clearly on the phone (cell phone not the company one) with his blue gloves (not very hygienic) and doesnt even bother to tell me a moment or anything... I have to wait almost 30 minutes before he deigns to come see me usually I love this restaurant, unparalleled prices and food but I still have a bitter taste for the service today perhaps review some basic rules with the employees

The food is always good and the service is fast!

Hearty and very good meal. On the other hand, downside on the service. The restaurant was almost empty. For our part, there were 5 of us. Only 4 of us were served and we had to go and claim the 5th order which had been forgotten. It was then brought to us after 10 minutes without a word of apology.

Pizza pepperoni cheese extra mushrooms very thin little topping, Im still looking for the mushrooms, pizza overcooked the pepperoni were curling, oily onion rings. Very disappointed.

C expensive and very long

Wonderful choice of poutine and combos that will make you drool.

Ive never seen that, we show up at 4 p.m., theres no one there, and it takes 30 minutes to receive a small Poutine with a mini pizza, lets see... Im going to ask if thats normal, they even have not start our order and serve the people who arrived afterwards.. And Im not even talking about the ridiculous prices for a small Poutine and small pizza that costs $37!!!??

I changed my comment because the chicken became crispy and tasty again, it s a pleasure to eat, especially for my taste buds

Half an hour to be served poutine and 6 chicken wings and the childrens room should be closed with walls when its not easy to scream

Family restaurant with unbeatable value for money. Chez Louis Poulet et Pizza is an institution in Drummondville.

I loved the robotic service. I had a poutine: delicious

Day: 01 The food is okay, of course, but waiting 45 minutes when there are people who ordered and received 3 minutes later is unacceptable. Day:02 We ordered pizza for the group and we asked for plates, utensils, ketchup and butter but we did not receive the plates and butter but nevertheless we asked for it, it s disappointing.

They are

If you like poutine with pieces of cellophane...

Always very long for service. For my part, the service is pitiful Between 25 and 30 minutes for 2 poutines, 3 times.

Dietary restrictions: Gluten Food

Very good portions and reasonable prices

Really disappointed, I ordered chicken sticks, after 25 minutes I finally received them, only to realize that they were normal and so I had to wait another 20 minutes before seeing my order again (THEY at least gave me a free dessert as an apology) finally, when I got home, the sticks were still raw, the bread was still dough, really disappointing.

45 minutes for two poutines, they have new staff, LIKE LAST MONTH! ?? Its over for me Louis

Fast service Always good

Place where you can eat in peace.

The place is great; the service is good. Theres a playroom for the kids where its always screaming for a weekend day. Its quite ordinary. The food is good. Kid-friendliness: A games room on the second floor of the restaurant. Wheelchair accessibility: Easy access entrance.

Good family restaurant, but expensive Kid-friendliness: The 2nd floor is dedicated to children, several modules, air hockey and electronic games are there.

Delivery on time, very good hot meal!

I wonder if alive, if Mr. Durepos, the founder, would have prices with such little meaning. $17 for a medium poutine!!!! So lets see!!! Are there precious metals in your fries? Thursday evening almost no customers and we were forced to order terminals. At the checkout on the big TVs, the menu is constantly changing. Really unpleasant. The order to bring took almost 20 minutes. There was a lot of chatter in the kitchen. Very ordinary Poutine to which I would give 5.3/10. Average poutine, not even able to fill the container. Stealing, thats what I call it. I dont understand how this restaurant can remain open with such high prices and such ordinary quality of food. There were three of us, the total bill exceeded $66. For junk. The place is clean, it was for a takeout.

The machines didnt have all the options on the menu, you had to order with an employee who was really nice. But yeah the ordering terminals are ugly.

For a lunch with the little kids its great. Order with your cell phone and the food arrives at your table, so no need to take your eyes off the children to go kid at the service counter. Kid-friendliness: Small game module and Minecraft style video games

Pizza and poutine on order. Received poutine in advance and pizza afterwards very hot and poutine made cold. Cold butter. Taste is good but ordinary timing...

Prices are high!!!

Games modules right in the middle of a dining room. Its great for a headache vibe.

At the checkout it was quick but to receive my order very long and cold chicken burger and received the coffee without a stirring stick.

We arrived at 5:45 p.m., first time here because we have just moved. It took 15 minutes to order on the screen because we wanted to try several things. When paying, we are told that it is immediately closing due to an event which is not listed ANYWHERE. My children were already playing games and as we were in the middle of moving it was not possible to bring all that stuff home so we had to go eat elsewhere. Really disappointed.

A ghost restaurant: The great waste!!! We order to eat on site, at the terminal: 2 small poutines and 4 mini burgers. The terminal asks us for a table number even though we are not seated, how do we know our table number in advance??? Anyway, we go to sit down and after 15 minutes nothing happens, I go to the counters and ask where to get my order, she tells me that she will see, my order was ready and was placed to cool, so I ate my poutine cold, the mini burgers had a taste of old fried foods, on the floor of the game consoles, unfortunately only 1 was in use. The restaurant has enormous potential in the center of Drummondville. It was deserted at dinner time, given the quality of the service and the food, its not surprising. Plus it s excessively expensive: 40 dollars for my unfortunate order without a drink!!! I advise the owner to wake up and very quickly, incredible such wasted potential.

A discovery in Drummondville for my family and me, the food impressed me with its quantity and for its atmosphere for children. I missed the days when I went to play in the modules after a good meal! This restaurant brought back this memory for me and it will be our destination for our oldest childs birthday! We had a lot of fun and I recommend everyone to stop there with their children to give them the experience of yesteryear. Thank you very much Chez Louis for your welcome Sunday January 22, 2023.

A great place for childrens parties, well definitely be going back!

It was delicious and I would definitely recommend them

I asked for extra chicken, there wasnt much chicken, I had to pay $2.50 extra for nothing, that puts me at three stars.

Unclean toilet, food too salty, greasy and expensive, ridiculous price, pizza wasnt even cut, no service, served by a robot, and he dared to ask for a tip

Too expensive

The cleanliness leaves something to be desired, the tables are not cleaned, the cabaret piles up while no customer waits for service, the employees flee at the slightest opportunity to the back. In addition, the service is excessively long for some reason, while the restaurant is deserted, and this is nothing new yesterday (well before the job shortage).

I ordered a pizza and a liquor and did not receive the liquor in the order. I called the restaurant who told me that a delivery man would come and bring it to me and I NEVER received it. I ordered a chicken sandwich at another time with doordash and received a chicken wrap. When I call the restaurant, they tell me to make arrangements with doordash. The mistake was not made by doordash, but by the restaurant. Great way to take responsibility away!

Mon expérience dans ce restaurant a été extrêmement décevante. Non seulement lattente était incroyablement longue malgré labsence de clients, mais en plus ils ont réduit leur format, ce qui a rendu lexpérience encore plus insupportable. Je ne recommande pas du tout ce restaurant et jencourage les autres à éviter cet endroit à tout prix.

The service is long, very ordinary quality for the price!

Too expensive for the size of the portions.

They have a really good luxury veggie pizza.

Super nice find for a quick dinner. The pizza was delicious and they have a very good menu choice. Self-service cash registers and delivery to the table.

Very good food, I was alone at 10:00 p.m. and waited 25 minutes for a chicken burger and fries! That s why the two stars otherwise it would have been a five!

Bad service, senile employees, 1h30 wait and lost orders. Even after repeating the order that had been placed several times Kid-friendliness: Games

I liked it

Super good poutine

Messy place Upstairs the place hadnt been cleaned for some time The tables were dirty Food was cold except pizza was hot Very bad place I will never go back

Nice place friendly staff! I recommend ! Parking: Plenty of parking Kid-friendliness: Lots of games for children! Its great!

Spicy boneless chicken wings are always good, I love them Kid-friendliness: Game modules

The food is excellent

We at Regal Kitchens deliver for employees and it s always perfect and delicious!!

Enjoyed the poutine early in the morning!!! I recommend it! Excellent service from a certain Mélissa!

A great place to eat with the family. With employees keen to offer you good service lots of choice too

While waiting for our order, the children were having fun playing games, it was perfect. The food was perfect as usual

Always good, always fresh, beautiful family restaurant and always ready to give good service

Excellent pizza dough, slightly sweet, not greasy. Lots of toppings and great combinations. A delight. Vegetarian options: Pizza and others for vegetarians. Parking: Enough space. Well cleared of snow in winter. Accessible even during festivals. Kid-friendliness: Games room, children s menu Wheelchair accessibility: Dining room on the ground floor. Easy exterior access.

Best place, best food and the staff is simply amazing!

Very cold service (not just the food but the staff too). Incredibly long waiting time! I was there at 1 a.m. I was alone in the restaurant and I waited 47 minutes for a small ordinary poutine. I tried again 3-4 times because Im the type to give the benefit of the doubt but it was ALWAYS endless waiting! I wont say if I ordered 30 pizzas, but it was a small poutine each time! INCOMPREHENSIBLE!!! Even if you are open, it is your duty to be ready to serve customers at any time of the day or night! I havent been back for 4 years and I dont plan to either.

my review dates from 5 years ago, I dont really remember why the 3 stars... and its difficult to discuss it, we cant answer, my only option is to modify the review in leaving the comment here...

I really enjoyed my visit to Drummondville, beautiful view of the street and self-contained restaurant, I love it I m going back this summer for sure!

Meh... long service, poutine a little bland, a little cold. Just nothing to make a detour to go there specifically. Nothing dramatic, I would go back for lack of options, but not 5 stars either.

We have time to self-digest before having our meal!!!!

At Louis its a good change, the food is good, but if you have 30 minutes, to eat change restaurants, now those who prepare your lunch, are very very slow, and then to pack the same thing slow, they are all new people to the apprenticeship. My fries were cold. Ha I forgot something very important. I saw a girl washing the tables and they needed her, from hand washing we move on to wrapping your food imagine??? The microbes in your food EXCELLENT; ..if you are sick / food indigestion; Chez-Louis is the culprit. I couldnt eat; the preparation was too long.

Sunday around 1 p.m., wait of +-20 minutes for poutine and fried chicken even though there are 5 of us in total in the restaurant. The coleslaw was brown (oxidized and dry). The breading on the chicken was all greasy and not very crispy. The fries look like frozen fries and no condiments (e.g. ketchup) available to us. Quite a disappointing experience.

Big poster announcing hours of fun but nothing really works disappointed not going there or even having a very outdated party The meal was very good pizza poutine but every time we go there no console works same thing the last time and we tried everything to make them work without success

Delivery by annoying delivery men who lecture me when I just want to eat because I wrote big on the invoice I will probably order it if they treat regular customers like that bad team but decent restaurant.

Meal 4 chickens (plate) cold except the BBQ sauce was OK. Lack of utensils.... Not the first time I go there when I go down to work. The young ladies talk more among themselves than providing good customer service!

Good poutine but a little expensive.

The price is expensive

Excellent

I love all the options :-) Lots of choices! And the cheese boost is very good!

The pizza was very good with a nice crust, but it wasnt my style of fries.

The food is excellent the service is ....absent and cold but still fast

Everything I look for when I order is usually achieved when I have it delivered: accuracy of the order, hot, fast, good!

Good service, and good food

Ordinary

Disappointed with the ground beef poutine

Incompetent service and unsanitary playground for children. My wife was not able to eat at the same time as us. We had to take his meal to go. Kid-friendliness: High chair and play area

Waited exactly 23 minutes to get a little poutine. Unacceptable. The young girl gives it to me, without saying a single word. No sorry if it was long, no there you go, no thank you, have a good rest of the day... NOTHING! Not a word. The poutine was good. The format on the other hand is not worth the price paid, and the $2 for the extra cheese, I wonder if it was put... Sad and unfortunate.

Worst poutine ever! Much too expensive for what it is.

Very noisy with childrens games.

Good pizza, good poutine

Avoid unless everything else is closed

Mini poutine with almost no cheese curds

Always on time delivery and courteous service

An endless wait, half the order forgotten! He gives us this to take away even though it was mentioned to eat here The Poutine is overflowing with sauce (too much in fact) Dough pizza In short, not recommended

A wonderful fast food style restaurant, but on a higher level. With great appeal for families because there are modules and games. The QR code ordering service served at the table makes the experience even more incredible.

Very good food Delivery sometimes very long

The poutine was good but the service was really extremely long. They were all mixed up and they also lost our order. Also ordered was long.

For me its perfect but its too quiet he should put some music on for the atmosphere.

No one in the restaurant and 30 minutes to wait. It wasnt really hot. Young workers seem helpless and left to their own devices.

Vegetarian options: Les salades sont excellentes ainsi que les croquettes de simili-poulet Food

I come every week and always have a good meal. Varied menu. Music could be louder. Should soundproof the 2nd floor, but otherwise its good.

Very disappointed

Order poutine but Im alone and neither people so why very long 20 minutes its easy faster poutine so I never want the other time again

Parking: 30 Food

It took 40 minutes for 6 croquettes

Always great service. We used Marie-Pier for our company party and she was able to offer us what we needed. The whole team appreciated it. Thank you and keep up the good work!

Very satisfied, always delicious! I tried WOW Thai cheese sticks for the first time! Plus I received my order in 20 minutes Parking: Very large parking lot Kid-friendliness: On-site games for children Wheelchair accessibility: Armchair ramp