Ben & Florentine in Drummondville

A great, beautiful, warm place! The meals are delicious with generous portions. The place is very welcoming and the service is excellent. There are two of us. Big eaters and we get full pretty quickly. The coffee is excellent. This is one of the places I recommend the most in Drummondville

Lunch was excellent and the service was good.

Fast and efficient service! If Claudia is your waitress, you are in good hands!

Very good lunches

The service was VERY long. Once the plates arrived, mine was cold, my partners fruit was hot, and our daughters order was wrong. The waitress was nice and cooperative but the kitchen work was very obviously not good!

I knew Ben & Florentine in Drummondville before/during and after Covid. Unfortunately for them, in my opinion, they are among the restaurants that have lost some. Went for lunch, service was average, but I kinda blame Thanksgiving for that. The biggest problem is that we waited almost two hours to eat and pay the bill. While other customers arrived after us, ate, paid and left before us. Only the meal (for two people) took 1 hour and we were about to give up and leave when we saw several other tables being served even though we had ordered before. Other than that, I received a plate that clearly spent a good amount of time under the stove. I quickly noticed this because I had the impression that my grapes were cooked, my smoked salmon (supposedly cold) was hot and the bread was dry. In addition, the plates themselves are much less tempting and portioned than the photos. I know the photos are there to flash and its just an example, but to cut out portions of almost of the original photo is just sad. I dont give a negative rating only because of Thanksgiving, but I also know that holidays do not forgive everything. It was a restaurant that I particularly liked in Drummondville, but I think its the end for me unfortunately.

Wheelchair accessibility: Outstanding customer service. I love the attitude of the employees at the reception and at the tables. To improve Orange juice could be a real one for the price. However I recommend

Cold egg, charred bacon, margarine not even melted on my toast 1 time and last

Good but room for improvement

Smiling waitress, quick service. Is it, is super good

Delicious food

Bon service!

I recommend the plate of salmon, avocado and egg toasts

Addition: Thursday June 27, 2024: The restaurant was upgraded to 5 stars thanks to the excellent service from Corine, and the warm welcome from Anna! Always excellent food! ------ On February 22, 2024, arrival around 1:20 p.m.: Although the food is always excellent, I havent been back since May 17 (see other review below) I notice that it is 23°C on the thermostat. I ask if we can turn it down or if there is a cooler place in the restaurant. Virginie my waitress answers me: the terrace!!!! Yes! Yes! The snowy terrace! As for the thermostat, people will complain that its cold, I was only thinking of 1° less! I left my cup on the edge of the table for a refill, despite her coming and going in 5 minutes, she didnt see anything! I had to call out to her! What beautiful festive moments!!!!!! I could have left nothing, but she got 9%, or $2.15, the obligatory amount she has to pay for her tips. -------- It was my favorite lunch restaurant until Wednesday May 17, 2023 The food there is excellent. On the other hand, when the menu informs you that there are caramelized onions in the chicken wrap, why does the chef put pieces of raw Spanish onions instead? I notified the manager who went to the kitchen. He suggested I make another one, but why waste the food and since the clock was ticking and the restaurant was closing in less than 30 minutes. I told him no. Now to respond to Tristan who made a comment about who he served him. We definitely had the same waitress Mé..... I had to hang or go to 3 other waitresses for water, napkins, to replace the empty mayonnaise container and the almost empty ketchup....making sure that if I had squeezed the container, I I would have had the chance to be splashed and I didnt want that. A big thank you to them. It was greatly appreciated! Thats not all, but Ill stop there for Més service. When I mentioned it to Mé.., I had the right to overdo things to prove myself right like: you should have waved to me (how to wave to the wind!), the section was closed (I was not told), there was some left in the bottle (yes a line) etc. It was unpleasant! So next time, if I go back, it will be to be served by everyone except Mé.

Fast and courteous service. Good food

1 hour wait to receive a very simple lunch (dried eggs, cold ham and soft toast) I am far from the type to criticize, but it was a very unpleasant experience!

Triste expérience. Plus de 40 min et ils avaient fait seulement un des deux assiettes. Pendant l attente on nous a même pas offert du café ou de l eau. On était pressés et on a dû partir rapidement avec une boîte avec l omelette de mon chum qui avait juste quelques patates à coté et deux tranches d orange, pas de toast. Vraiment décevant.

Hello today I went to your branch at 12:30 p.m. with the company to start it took 30-40 minutes before the waitress came to take our orders and I had to ask her to take it then we received our dish 1h30 after ordering which was very unpleasant in everything and everywhere we left the restaurant at 3:15 a.m. even though we had arrived at 12:30 p.m. several other customers also in our section experienced the same thing it would be to check that your staff are better trained or have the necessary skills for the job because no dishes came out of the kitchen even though we could hear them cooking clearly and loudly laughing, its a shame because in itself the food was excellent but because of the service and the wait was too long I wouldnt go back there again

I love this restaurant, everything Ive tried is super good. Impeccable service and friendly staff

Ideal for a reasonably priced lunch or brunch

Very disappointing experience, unsanitary restaurant, dirty floor, kitchen with grease visible on the walls, dish of cantaloupe pieces lying in a corner on the counter and waffle or pancake mix left on the counter next to the waffle iron. Sink overflowing with dirty dishes. I should have trusted my instincts when walking into this restaurant and seeing the state of the kitchen, we should have left. My son got sick after visiting this restaurant. We will never go to Ben and Florentine again.

The food is very delicious , and the service is very good, the atmosphere is very familiar

Kind and attentive waitress. The restaurant was full and everything seemed smooth sailing. We had a great time.

The waitress who was there that Tuesday was alone to serve everyone. She is a gem! Always smiling and fast service! Congratulations

Good service and good food

This is my favorite lunch restaurant, impeccable service.

The best lunch restaurant in the region, super fast and efficient service in addition to being super good

Excellent lunch and very good service from my waitress Nathalie. My favorite!!

The Hollandaise sauce was lukewarm and set on the eggs benedict. Maybe too many customers...

Completely melted butter along with the cream cheese. It looked like milk. Long waiting time (more than 20 min.)

Very good lunch meal, nothing copious. Bacon of good consistency.

A delight! The plates are as beautiful and appetizing as in the TV commercial.

Good food but we waited a relatively long time before receiving our plates otherwise the rest was perfect

Excellent food. Very generous portion. Impeccable service.

Hell, the egg bacon sausage combo with the caramelized apple waffle is absolutely good

A few years ago, like tlm, they had difficulty with labor... for a year or two it seems to have an excellent team in place both in the kitchen and in the dining room!... In the best experience Ben&Flo across Quebec that I had

There were 5 of us this morning who ate very cold. Potatoes, ham, bacon, eggs, baked beans, everything was cold. Too bad, but, we wont go to this place again.

Fast and courteous service. Excellent lunch and affordable price.

I ordered pancakes with bacon...excellent should be added to the menu...

The service is impeccable. & The plates are well stocked. *We come back every Monday morning.

We had our gourmet breakfast this morning as a family! Good time spent together!

Very good service

I love this place because people are smiling and food is hot and taste good.

A little long to receive the bill

There is a lack of cleanliness in the toilets and the clearance of chairs which makes it difficult to take the paper to dry your hands, otherwise it was great the portions for children are generous and inexpensive

The service is great, the menu is excellent, a delight every time!! The plates are generous!

Ive never seen coffee cups so dirty. If the brown crust in it is normal for them Im really afraid to know what else they consider normal.

Super good excellent waitresses

Very good service but a little lack of professionalism in the kitchen..

The waiter sighs when he sees us and places us at a table that is rocking and the service is very very long and very disappointing.

Very good my but a little expensive but that seems to be the norm now

really delicious smoothies

Cabins, no rush, pleasant service....perfect.

Very good, I come here quite often, the potatoes are never disappointing but I ordered two eggs and they were not leather

Excellent

I liked the place. The waitress was very nice and gave very good service. The lunch I had was very good. I found the price very good

We went there last Saturday 1 hour or more before being served same thing there times before I can understand a lack of staff or a surplus of traffic the minimum would be to notify us when we arrive so that it is the choice to wait or leave. Gaetan

Excellent lunch and service! ... Vegetarian options: Just ask for a salad... Dietary restrictions: Chat with the waitress... Parking: Around the restaurant From 30 to 40 places I imagine Kid-friendliness: High toilet seat with equipment... Wheelchair accessibility: Suitable location

Correct quantity. Good quality. The service is a little slow especially when charging.

Thank you Mélissa for your excellent service with a smile Everything was excellent, thats why I go to Ben & Florentine in a city where another always tastes like happiness

Very good service (Amélie) Dietary restrictions: Gluten free option and their bread is very good

too salty too greasy sour cream in the pan. too noisy too

Good quantity, heat and taste, very good staff Parking: Plenty of parking space Kid-friendliness: Menu, side table, pencil and drawings Wheelchair accessibility: No floor

Discovery of a chain of restaurants that I didnt know...superb. A good, hearty brunch with friendly service. Looking forward to returning to Canada :)

My mother and I ate a beautiful plate of caramelized apple crepe there And the service was great

Best lunch restaurant in Drummondville

Very good lunch

I came for brunch and it s been a long time since I had brunch at Ben and Florentine. In recent years we have seen how portions have decreased despite the increasing cost. Previously I had a mountain of roast potatoes whereas now I barely had 10, just like the fruit. The restaurant had lots of fruit flies while we were eating and there is not enough space between the tables when it is full of people you feel stuck.

Very simple restaurant but with good food and very kind staff.

Great service Very good We will go back with pleasure

Super good and out of the ordinary

Always disappointed when I go there.. Missing something, wrong order, bad cooking, more or less good food, very runny eggs.. I had good service, but I wouldnt think of going back, especially for the value for money

Excellent service, very ordinary food...

For a good lunch

Prices have certainly gone up like everywhere else. The portion could be more generous but remains adequate unlike other places.

There were 6 of us and we arrived around 1 p.m. It took 15 minutes before someone came to see us and we had to get up to signal that we were there. We took our order and it took 1 hour before we were served. When ordering we forgot glasses of water, a juice and a meal was not made . The food wasnt even hot! Even though the waitress apologized towards the end, and knowing that she was not responsible for the delay, the service was more than ordinary. No one even came to see us to tell us that it was coming, nor afterwards to find out if everything was to our liking. And the attitude with which she responded to us at one point bordered on arrogance! We have rarely seen this! The only small thank you we can offer is for the cancellation of the drinks on our respective bills. We would have liked to say all this in person but the manager was not there. Damage!

Sunday morning 9.00am restaurant 60% full. Nice welcome, table of 4 for 2. It all ends there. Very warm plate. Eggs, potatoes, bacon, sausages and baked beans. Disappointing, the young waitress is surprised but exchanges my plate. Same result except the eggs are hotter. There are 6 of them in the kitchen. I thought every order was made on request. It seems more assembled from batch stoves of potatoes, bacon and disgusting sausage. Not to mention the toilets, your heart is racing, very strong smell of urine and cleanliness???? Even the blind from our window to the table was stained in several places from food. I will not return to this restaurant. For $45 for 2 people you can easily find better.

Very pleasant

Excellent

Lots of choice! Delicious!

We showed up at 1:45 p.m. to go for lunch, after a few minutes of waiting a waitress came to inform us that the restaurant was closed, 1 hour 15 minutes before official closing. There were still customers in the restaurant so it wasnt like it was closing early due to lack of customers.

Service ok, good food, place a little run down

Good food excellent service nice place recommended

Great food

Very good

Friendly staff, food was served quick and of good quality. My only suggestion would be to lower the quantity of salt in the bacon, as it was the saltiest I have tasted in a while. Other than that, always a great place to start your day right!

Very very dirty restaurant

Good but a bit expensive for lunch

We went to eat there at the end of the week and my girlfriend is allergic to peanuts. Normally when we go to lunch at a restaurant and mention his allergy, they bring us a basket of bread with jam AND peanut butter. It doesnt matter, we remove it and dont make a big deal out of it. Yesterday, for the first time the waitress removed the peanut butter for the ENTIRE table. We understand that normally the bread baskets are prepared in advance but removing the peanut butter takes 15 seconds. This attention reflected very well the impeccable service she gave us throughout lunch. Thank you very much for the great experience :)

Very good service.

Good food, good service.

Lack of waitresses and forgetting the baked beans we had

It says open on Google . But it s closed on a Sunday at 10:00 a.m.

Here are the crepes they serve! Hoping you have steel teeth for eating your bacon. VERY DISAPPOINTING!

The food was delicious and the staff were friendly and courteous. I recommend it, its worth the detour. Of course, if I have the chance to go back, I will go there. Parking: There is ample parking. Wheelchair accessibility: Yes there is parking provided near the door and the entrance too.

Good lunch restaurant with a really interesting and varied menu.

Good, courteous and fast service

Remarkable service with Mahelie. I had a bacon avocado + extra bacon casserole for lunch. Good portion Bacon too Good. Then congratulations to the waitress.

Very good service with a smile

Very good service very good lunch

Very good and excellent service

Excellent Super bon Food

Chu never go there

Everything was overcooked

Painful and awkward service, the waitress clearly just felt like not being there (not in a manner, in a hurry); we arrive at 2 p.m., we are told that the kitchen will close soon and to order quickly; - No glass of water - My girlfriend orders a cappuccino, then is told that they no longer have capsules to make it - We receive filter coffees without milk or cream, you have to ask for them - Slightly spoiled plates, potato batch base, questionable taste of the omelette with chemical guacamole, the duck bacon which is in the image of the menu is missing - the waitress never came to ask us if everything was good with our dishes, and we also had to ask her for a refill of coffee because she did not come to see us - When she came to collect our plates, she asked us if we were satisfied with how we had eaten, and we answered no; no response, negative reaction and she leaves - When she comes to give us the bill, she has the nerve to tell us that we should have told her when she came to refill our coffees; even though she never asked us if our plates were okay, that we had to chase her and that the kitchen was closed anyway Unpleasant and bitter experience from start to finish, but still astonishing to be lectured by someone who offers almost non-existent service instead of simply following up with our answer to their question. I will never return to Ben and Florentine, both the service and the food are questionable and overpriced for what it is. We left there feeling a little queasy and stunned by the comment from the waitress who allowed herself to lecture in such a disappointing context. Save your money and support another restaurant.

Good choice... Excellent omelette with pulled ham and cheese crumbs

Nothing that brings me back Kid-friendliness: Accent chairs

Good service, I had a small problem with my plate and when I told the waitress she remained smiling and told me that she was going to talk to the cook about it. My lunch was very good

I really liked this place and the people were very friendly.

As soon as we arrived, it took more than 15 minutes before a waitress came to our table to serve us... So we didnt take any chances and ordered our meals at the same time! During the INTERMINABLE wait for our plates I notice that one of the cooks is wearing her mask on her chin, that NO disinfection is being done at the tables/chairs/menus... Moreover, everything is on the table (sugar/ketchup etc. ...) We use the same rag to clean everything! Its a total MESS in the restaurant, its dirty, the toilets are dirty... Not very safe in the middle of a pandemic!!! At the time of writing my comment, we have been waiting for our plates for MORE THAN AN HOUR! About 2 plates come out of the kitchen every 20 minutes.... Finally we receive our plates DAMN LASSSSE! My plate is dirty, my Croc breakfast bread is soaked, my partners sausages are not cooked, his crust is burnt and the fruit is not fresh... they were hot, the bananas blackened! Honestly WORST experience, horrible

Good atmosphere, nice and helpful waitresses, good food and prices!!!

I indicated one star because unfortunately it is impossible to give any star. Extremely slow service, no presence of manager or assistant. We ordered after 50 minutes of waiting. We were a group of 10 people. Several of our orders had an error, two of which arrived after almost everyone else was finished. The waitress told us that another waitress had left with the two plates. My poached eggs benedict were fully cooked. The baked beans were very liquid, like a broth without beans. We asked for housekeeping bread and after two times, we never got it. We asked for coffee and my partner got it after 50 minutes. One of the orders is with a turned egg but was scrambled. The waitress never came back to see us. A disaster!

Good services very clean waitress very nice way continues this direction

Should update their opening time on the internet. Moved to site when indicated open online and ultimately it was closed.

Correct

Alright

Very good lunch! And excellent service!

Wow. Healthy lunch at an affordable price if you want to eat more pig it costs more on the other hand

Very good service

Always very good and excellent service!

Finding hair in the guys food and toilets was really bad.

Excellent place for lunch