Dairy Queen Grill & Chill in Duncan

Horrifying. You all know its true.

Ordered a small hot fudge sundae and it was a disappointment

Very friendly staff but when it comes to fast food Dairy Queens not the same no more

Nice restaurant

I come here often since its open earlier than most places, staff and manager are friendly and service is good.

DQ what more do you need to know.

Service was great

Staff is so helpful and friendly

Love the cones. Especially with chocolate dip. Amazing flavor on a very hot day.

Had to say my order five times, and got the wrong item when he handed it to me.

The food was great and affordable, and I loved that there were lots of booths. However, the tables werent wiped.

Cabs dont run past 9 pm. If you dont have your own car they refuse to serve you. If your worried that much do what gad stations do and use the sliding shelves I tried using the link you sent me and just brought me to the website and I could not find the area you said not respond by.

It was okay, the buns were pretty stale. It was fast and the atmosphere was typical. Nothing to special. Getting to it if youre coming from north heading south is annoying unless you know to turn into the gas station. All in all its DQ and its pretty much the same everywhere from atmosphere- food-service. Its actually insane how expensive this are. A small sunday is nearly 7$

Go for chocolate dipped cones but shrinkflation must be a policy. I like my cone to be completely dipped not with a 1/2 band of white showing.

Please consider keeping the lobby open till at least 11 during summer hours. Quite a few times we had to go through drive thru and sit with friends in parking lot. Watched numerous individuals go to door and try to get in so it would be worth your effort

Good ice cream

Worst food from a DQ

The pop is always flat. And buns are usually stale. Service is always slow. Orders are right about 75 percent of the time. This will be the last time I go to this location.

OK, I am a fan. After a one-off sad experience, DQ in Duncan engaged to fix it. The burger that I had yesterday was full of flavour. I infrequently travel to Victoria, and this is a solid choice for a burger as I am driving home.

crowded busy crazy good. is that what NY like

Was greeted rudely by an east Indian guy who refused service for a pathetic excuse of a reason. Very bad service staff were rude this location should be bypassed go somewhere else.

I would not have thought it possible that the DQ in Duncan could do worse than on my last visit, but I stand corrected. This has got to be one of the worse DQs I have ever been to. Takes forever to order, were into the afterlife before we actually get the food. This last visit took at least 25 minutes from start to finish, and there were others that took at least as long as I did if the waiting line was any indication. The single burger was lukewarm, the bun was dry. The onion rings, which are usually like molten lava, were barely warm. WHAT were they doing for all that time? The cherry shake, the reason I went to DQ, was OK, have had better from other DQs. If there is any corporate management reading this, you need to take a hard look at this restaurant, it lacks any semblance of organization or the sense of fast food. Not their best effort tonight. Made a special trip ti Ladysmith to get a Loaded Steakhouse Stack burger like Ive been seeing on TV. I asked for the smaller one, meaning 2 patties and not 3. When I got home and looked there was one patty and it was a very lacklustre burger. The patty did not taste freshly grilled, it was small, it must have had sauce in there somewhere but all-in-all it was a bland burger. Which is sort of a good thing since I no longer crave one, but do I feel like I got what was advertised, and my moneys worth? Not al all. Back to A&W for me.

Need to be more careful with prepping there was peanuts in my banana split only listed allergen is milk my gf is deathly allergic. I wouldnt get anything that isnt pre packaged if you have alergys

Friendly staff and fast service. My friend and I sat outside and enjoyed dining in on a nice sunny evening Kid-friendliness: Definitely kid friendly and a family oriented place to be where I would feel happy and safe to bring my kids and family here for a treat and/or a meal.

Good food fast service

Dairy Queen still going strong. Its good to see a business that hasnt compromised its menu too much over the years in the name of profit.

Just ordered a number one with poutine, two royal blizzards, & two cheese burgers, bill came to over $30 and when we got home in cobble hill we realized my gf s burger (#1) was not in the bag, we would ve checked but there was an insane line of vehicles and didn t want to hold up the line even more, kind of sucks when you have to look through everything in the bag to make sure it is all there. Now she s all upset and I have to deal with it, thanks DQ

Great place for family and kids! Delicious, fresh and hot food served at the table by happy smiling servers is really appreciated. We enjoyed our Ice cream even more as they made it specific to our request.

Very friendly staff food was tasty and served hot

the store was very clean and the staff went up and beyond to make our experience amazing Kid-friendliness: they staff was very kind to me and my family

Great service, yummy food Parking: Great Food : 5/5 |

We had part of our daughters birthday celebrations at Duncan DQ. The team went above and beyond, served us 10 meals that were hot and all correct, they decorated the cake (on the spot) and served it with candles and all staff joined in singing HBD. Overall an amazing experience by the whole crew. Thank you. Will definitely recommend and be back.

Love how they bring food to your table and its hot not like McDonalds cold to warm limp Frys and had real straws not paper ones that go soggy and remind me of paper spit balls in school

1. Called into the store to see if times were correct on line. The guy said lobby was open until 1 and drive thru was open until 11... he had the times backwards. The lady was rude when we walked into the lobby telling us we had to leave they will not serve us. Go thru drive thru. We ordered a double dipped cone got a single dipped we sent it back. Asked for a banana split with pecans and cherries got none of it and when we asked for it to be put on the side she closed the window and walked away not to come back with our paid missing product.

Reasonable prices, very clean. Great staff

For a Friday night in January, right after a snowfall, this DQ is top notch. Really well staffed with good people, clean and super friendly. Great deals and as always, good food. Thanks!

Blizzards are good. Burgers are so, so.

no ketchup with strip basket & side of onion rings - onion rings were bomb tho. dressing (or smth) on the steakhouse burger was wAyyy too salty, not fun at all there.

Was impressed by the efficiency of the staff. The food was hot and tasty too.will stop again.

Very rude people the drive through they always always make people park in A or B and take half and hour to longer always is that it is that it run

They did not pick up the phone and they dropped my food and picked it up and severed it

Always gotta pull ahead n wait 5 min for a small $7 blizzard that comes out melting already with no napkins

Quick

Something between Logans Run and lord of the flies. I havent seen anyone over 16 run the joint for years but its still a pretty good DQ.

Always love taking the grandkids. The DQ food is always good , fresh, and hot . Always clean in the Duncan establishment and the customer service is top notch

It aint no Mickey Ds

Loved it! So did my grandchildren!

okay food, fills you up if youre hungry, but the staff do not wear gloves or hairnets. the supervisor was handling all the food at drivethru and she had no hairnet.

Wish the burgers were as big as burger kings because jeez they seem small. Super good for ice cream anything related though! Service was awesome and served with a smile and very polite as well.

Stopped in for a burger and ice cream and got friendly fast service. 5 stars for the young man in glasses working with a smile but sad that the peanuts in the peanut buster parfait arent salted

Its an average establishment

Food is decent but the wait time for food on drive-thru is crazy!! Waited over half an hour for 2 burgers/fries - wasn t even busy!!

Nice treat once and a while

Place was an absolute disaster! Saw the counter and left

We had burgers but they didnt taste too good. The mushroom burger was soggy. Buster bar fell apart.

Love the milkshakes.

Good thing they didnt put the blizzard s to the test, milkshake was more the consistency. I didnt know you are allowed to run a restaurant when all your bathrooms are out of order till further notice.

They are putting less ice cream in their blizzards and it costs alot to buy one. Cmon DQ, you can do better

Duncan DQ always fast and friendly. Your Blizzard is always served upside down and the bathrooms are clean . Dairy Queen has great flavors and does not disappoint

It is always a great choice for ice cream with the family.

Drivethru guy refused to give us blizzard lids and gave us a tray instead. 5 stars would recommend. (I hate my life)

Bad

6.40 for a large ice cream cone. Darned if it wasnt the size a medium used to be. Fool me once guys... Fool me once. Edit: I see you replied. Youre disappointed you say? Come on. Really now? Bet you didnt change the size of your large cone back to where it was, or lower the price you charge for it did you? Did you?

Staff were really kind. Food was really good.

Pineapple milkshake. Very good but chunks of pineapple too large to make it up the flimsy straw...

The staff were working hard to keep up, and they did a good job.

Cant beat their ice cream cakes

Ordered a cake for my wifes birthday, only to find out when we went to pick it up that they didnt have it in stock. They upgraded us to a larger cake and gave us candles for free to apologize. Service

Had to stop for ice cream. Can t believe the price of Ice-cream these days but sometimes you need to do what you need to do.

I enjoyed the mushroom swiss burger very much!

This is what I want to see! Its amazing, I dont know why nobody else is doing this. Its the perfect combo of saving the turtles and not wanting to throw my root beer out the window cause Im drinking through a sponge. A PLASTIC STRAW with a PAPER CUP!!! Not the other way around. Needless to say, I am very pleased! 10/10 experience!

Always an excessively long wait when you re a door dasher there. Most restaurants can have our order ready when we arrive, why can t you?

Can get busy at times with drive-thru and inside dining orders. Can feel a little crowded during busy times. Staff there have always been pleasant and friendly.

Had a great lunch enjoyed the experience very much service was great.

Manager is a , rude belligerent, clueless

Very clean and good grub

Best drive thru in Duncan, great staff and great food. Birthday cakes come from here every year! Thanks DQ for the efforts and maintaining quality

Amazing staff, clean and welcoming. There was a mix-up with our order and Matthew handled it brilliantly. The staff were friendly and had a lovely relationship with locals. Great Covid protocols. Will definitely stop by on our next drive through Duncan.

The staff and managers are always very friendly and have great customer service. It s the fastest drive thru in Duncan by far and the it s usually always the right stuff and if there ever a something wrong with the order they always apologize and fix it right away and get us some coupons. Best fast food in town!

Love the plc, ill go back again staffs great

Love Dq ice cream

food was hot and fresh and chips were extra salty n yummy lol

Great deal with the coupons

It was my daughters beaus 30th birthday and he wanted an ice cream cake. Star Wars theme and it was fabulous and very delicious. Its Dairy Queen people and must go to for great food and ice cream treats

Awesome people Awesome food Great prices Great combination

Good food, hot, good service, one of my favorites

They forgot to turn my Blizzard upside down and I got it for free!

Great food specially the fries, great service Workers are friendly

It only takes 24hrs to order a ice cream cake, 48hrs for more personalized cakes. Great staff!

Food not so good to night think they need change their creaze tha food tazted burned not to happy thiz time round

Great place and I enjoy the scenery

Service was backed up 3 cars in the drive thru during my visit and there wasnt enough parking available to wait for my order but thankfully the restaurant next door allowed customers to wait in their available parking spots. Food quality was good except for the presentation of the frozen hot chocolate. It arrived without the whipping cream and chocolate shaving garnish.

Id honestly put zero stars at this location, every time we have gone to the duncan store we are told to pull up a wait for a employee to bring our items out, even when we are The only people in the drive threw. then we are left sitting 15+ minutes an forgotten about, or get handed a soupy mess of a ice cream.

Large coffee milkshake

Always pleased with the service order birthday cakes from there twice a year with no problems

It sucks for people who are gluten free. Cant even get a blizzard. Lost two customers now.

Different flavours from the mainland.

Every time I go through the drive through, my order gets totally screwed up. Last time decided to order inside instead. Totally screwed up, no apology from rude and unfriendly staff. I do enjoy their burgers but I will not longer be going back as the poor and unfriendly service will lead me to go to one of the many other burger places in Duncan.

I m conflicted on this review. I like the staff and the foods good and the place is usually tidy inside. My one star rating is based on their ice cream treats. I went through drive through today and our two Blizzards, that are usually filled to the top of the cup (up till about 2 months ago) were about an inch from the top. Also my medium sundae was in a medium cup but it was the size of a small with about half the amount of caramel there used to be. I cannot continue to spend almost 30 dollars on four treats when the prices keep rising and portions are being cut to where it s embarrassingly noticeable.

So many people working, service was great and the icecream speaks for itself

I thot this was suppose to be char broiled. The burger didnt taste anything like that. Wont go back

The staff are are very friendly kind and helpful. This is my favorite DQ. This was my favourite DQ. Didnt get what I ordered. Not happy now.

Wait.. I dont recall coming here.

Another delicious banana split

Just went through drive through orderd 4 blizzards and one iced cream cone, they messed up the order and only brought 3 blizzards to the car and one cone, when asked where the 4th was the guy was super rude and told us we didnt order it, also told us the blizzards that was wrong was correct and walked away leaving us with melting, incorrect iced cream. And one person at home had to go without. They also refused to give the transaction record.

Burgers and onion rings are great!

Really good staff and excellent service

They got the best grape freeze ever.

Got the chicken basket, and it was real yummy. Im aways impressed by how clean this location is, it certainly helps to have better experience when a place is clean. The staff is very friendly, and seem to enjoy their work, I observed them helping each other in their tasks, thanks for helping brighten my day.

the best

Very dissapointed they never put lids on my items when asked even after telling me yes forsure we will.

Good burger. Fairly quick. Asked for ketchup 3 times. Through the speaker. At the window and when the came to the car. Never got any.

Of all the DQs on lower Vancouver Island, the DQ in Duncan is the most generous with the ingredients in their Blizzards. It seems like they give you double stuff but dont charge extra. And this was not just a one-off. They do it every time! Eating out is getting more expensive every day, so if you hate when restaurants skimp out, you will love this DQ,

Good food, a little bit pricey.

Great milk shakes and blizzards are awesome .Fries could be better . Parking: There is some parking Kid-friendliness: Every kid likes ice cream

This is the 2nd time we have been to this DQ. I have provided many reviews and like to be honest, very rarely do I have to give a constructive one I don t know if they had been busy all day but the teenagers working the drive through window had a bit off an attitude when I questioned the $17.00 plus change for 2 small blizzards .we have been to many DQs and I know that it does not cost much. I tried to go inside so I Could speak to a manger but they said he as was busy They did not flip over the Blizzards and they were already partly melted when handed to us I think they were in a hurry as there was pretty much all vanilla ice cream on the bottom.. Just be warned if they are busy they may not take the extra time to do it right..

Great ice cream there especially the ice cream cone size medium dipped in chocolate yummy yummies I dont take takeout food so I cant stay on that

When did Blizzards go to $10?

Good place to eat as a family

Dairy Queen ice cream cake have always been my favourite and I was sad when I was diagnosed celiac that I might not be able to have them anymore but then I was thrilled to hear that they could custom make a cake if I ordered a couple days in advance that removed the crumb!! Yay! Thanks DQ!!

Great treats

Pretty good stop along the highway as far as Dairy Queens go. Standard franchise fast food. Decent seating with a couple of outdoor picnic tables to enjoy some ice cream or hot eats Connviently located right on the highway for an easy pitstop to get something tasty for your drive.

Parking: The kids love this place

I had a crispy chicken sandwich and the meat was actually bigger than the bun.

Dairy queen in general is trash.

I went through the drive thru when I visited but it was quite busy, but regardless the line moved so quickly I was stunned with how awesome and speedy the service was! I ordered a Pumpkin pie Blizzard and it was delicious, mixed all the way to the bottom, and served upside down! I also got a cheeseburger and fries, which came equally perfect, warm, and with napkins and ketchup in the bag. The staff were super friendly and handled the stress well.

Ordered a couple of large cones!

My happy place

Shout out to DQ staff at Duncan location, you guys know how to turn fast food into fun food! My kids and I come to the restaurant for fun and laugh. Thank you Pukar for making my daughters enjoy the evening out! You are the best! Kid-friendliness: Pukar & Aime know how to treat kids!

This DQ was better than my local dq. We stopped here on our way to Forest Discovery Centre train ride and it was way better than we thought it was going to be. The staff were so helpful and friendly. They even brought ketchup and mayo to our table! The food was really good too, though this is based upon other fast food place s food. It took about 10 minutes for our food to arrive

Great staff!

saucy cheeseburger, spilled everywhere, burger patty was burnt. no salt on fries and gravy was burnt. not a good experience when you ve been travelling all day. so disappointed, will not come back.

I requested an ice cream cake with vanilla on the bottom, because the birthday girl doesn t like chocolate ice cream, and Oreo blizzard on top. Imagine our surprise when I sliced the cake and the bottom was chocolate ice cream. I don t understand why it s so hard to fill the order, as requested. This is the second time this has happened. EDIT-June 30 - so I stopped in to DQ and relayed the story to Mary, who happened to be the person who made our cake. She remembers it. She said there were no instructions to use vanilla instead of chocolate on the bottom. She did say that I should have gotten what I asked for and promised to review the order taking instructions and process with the staff. She said they do have many new staff and, not to make excuses, but some may just not know how to properly capture the details. She listened, accepted responsibility and did not get defensive. I thought she handled my issues well and I was happy with her assurances. She then said she d like to offer me a free cake for my next event and a free meal for my family. I was actually floored! I wasn t expecting that! I wasn t really expecting anything. Maybe a small gift card, but not the generous offer I received! Thank you Mary for your exceptional customer service! Five stars for Mary! DQ you are lucky to have Mary on your team!!

OSiem flamer thrower

I bought a gift certificate here the other day at the drivethru. The first person I spoke to at the order window was extremely pleasant and polite. When I got to the pay window the manager greeted me and really made me feel like a V.I.P. I havent had service this good since I was in Las Vegas. There was no wait , my gift card was ready and given to me with a smile. It was a real pleasure doing business here and look forward buying more gift cards as gifts. Everyone likes ice cream as a gift Thank you Dairy Queen.

I ordered a blizzard through drive thru but the vehicle ahead of me took quite a long time (unsure if it was them being picky or a mistake in their order). By the time I pulled up to the window, the blizzard I had ordered was half melted, so it would have been nice if it had been replaced. The only positive really was that the worker at the window was very friendly.

Friendly staff, fairly standard visit

15 minutes to get five cars through the drive through. My sundae was handed to me 3/4 melted (probably due to the complex order in front of me). But would 100% do it all over again. First carmel sundae in 15+ years and as delicious as I remember!

Took my daughters there for blizzards, their favorite. I also buy their ice cream cakes for birthdays. I have been going to this location since I was a kid. Always Great service.

This place has a very rude manager and staffs. I had a very very bad experience with them! The food was also awful ! Don t waste your time there!

It s an awful place! The staffs are too rude! By actually, They treated me really rudely!!! Please don t waste your time there!

The food and the staffs were terribly disappointed ! The manager was too rude with customers ! Very bad experience with them!

Please don t waste your money there! The staffs are too rude! The food was terribly awful ! Negative points !

Very awful experience there! The staffs were very very rude! They acted by customers very rudely ! The manager was indecent! Don t waste your time & money there!

This place was terrible! Very very rude staffs and manager! The food was awful! Don t spoil your money there !

A bit grubby we always just go through the drive through. Weve gone through before closing and they refused to serve us and several other ppl in line.

Mmmm ice cream

Excellent service

More than 3/4 of my LARGE Blizzard was white !!!!! Only Blizzed on TOP! This is the 3rd time !!!! AGAIN !!!!!!!!! Guess its back to McDS for a flurry !!!!! UNREAL !!!!

So I want to share a shout out to Dairy Queen in Duncan BC for the way they handled the birthday cake situation on Sunday. The birthday cake ordered was a Fortnight Blizzard sheet cake($63 value) and was ordered a week in advance. I asked that the cake be ready for Noon as the party was at 1pm. I arrived at about 12:20pm and the cake was not ready. I was told it would take a couple hours to set. I said well the partys at 1pm and that just wont do. The manager came out and offered us ANYTHING we wanted out of their cake freezer. So I brought my son in and he picked out 2 log cakes(which were his 2nd choice after Fortnight anyways) and a box of Dilly bars. The manager even threw in our choice of candles. I went to the counter to show them what we chose as I was trying to stay within the $63 dollar limit and was also given a FULL cash refund! The refund went into my sons piggy bank for a birthday gift:) Thank you Dairy Queen! My son was very happy!

This DQ prodded quickly, efficient service along with DQs everyday quality food.

Friendly staff and good food as always!

Good blizzard

Found out that if you call in advance you can special order a cake, one without the chocolate crumble. Then if you have gluten intolerance you can enjoy the cake.