Dairy Queen Grill & Chill in Duncan

328 Trans-Canada Hwy, Duncan, BC V9L 3R2, Canada

★★★★☆
(676 reviews)
Categories: Fast food restaurant Ice cream shop

About

Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Website
dairyqueen.com
Address
328 Trans-Canada Hwy, Duncan, BC V9L 3R2, Canada
Plus Code
Q8G2+XP Duncan, British Columbia, Canada
Time Zone
America/Vancouver

Business Hours

Sunday
9 AM–12 AM
Monday
9 AM–10 PM
Tuesday
9 AM–10 PM
Wednesday
Closed
Thursday
9 AM–10 PM
Friday
9 AM–10 PM
Saturday
9 AM–12 AM

Services

Service options
Outdoor seating Delivery Drive-through Takeaway Dine-in
Accessibility
Wheelchair-accessible car park Wheelchair-accessible seating Wheelchair-accessible toilet Wheelchair-accessible entrance
Offerings
Coffee Late-night food Vegetarian options
Dining options
Lunch Dinner Counter service Dessert Seating
Amenities
Toilets Wi-Fi Wi-Fi
Atmosphere
Casual
Crowd
Family friendly Groups
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids Good for kids birthday High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking
Pets
Dogs allowed outside

Reviews

3.9
★★★★☆
676 reviews

Most Mentioned

drive thru (36) sundae (12) cone (12) peanut (7) birthday cakes (6) melting (6) door (6) ice cream cake (5) parfait (5) onion rings (5)
5 stars
269
4 stars
206
3 stars
104
2 stars
36
1 stars
61
December 7, 2024

Ordered a small sundae and what a disappointment in size. Should have been a kids size. And barely any hot fudge on it.

November 21, 2024

The Brainless Staff I ever saw in entire Canada for DQ.Come onGuys You have to DEAL WITH CUSTOMER IF YOU ARE OUT OF STOCK WITH ANYTHING.It is not DASHER Responsibility to do that.There is NOT any law that say THAT RESTAURANT EMPLOYEES say dasher to call customer and say them that restaurant do not have this item. We DO NOT WORK UNDER YOU.Next time, Pls Do APPROPRIATE ACTIONS.

★★★★★
September 20, 2024

Quick, good service and great wraps and blizzards. Can't go wrong here. It's open late night which is perfect as stop on my way home from camping.

August 17, 2024

Very dissatisfied and disappointed with the cake we got for my daughter's birthday. Ordered it a month ago but it wasn't even started when the person who was picking it up for us got there and this is what they thought was acceptable. Not only did it not make it home without melting due to it not being frozen since it was freshly made. It is falling apart, very short and nothing written on it. My daughter was so excited about her cake and this is such a let down. SO not worth the $52 it cost!

August 9, 2024

I ordered a mobile order through the drive thru, the app said it would be ready by 9:56. I got to the restaurant at 9:58, when I got there I was told to pull ahead and my order didn’t come out until 10:15. I drove 5 minutes home and my blizzard was completely melted when i took off the lid and spilled all over the floor, the cone i got was a leaning tower and melting all over the car, i ordered a sundae with strawberry and hot fudge the sundae only had fudge on it. The staff clearly don’t care about quality. Mobile order is pointless i guess since they can’t follow what is clearly ordered and the order isn’t ready within the time frame provided or it sits to melt while people wait in their cars. With how expensive DQ is I don’t think i’ll be wasting anymore time or money here!

★★★★★
July 17, 2024

Went to Dairy Queen today to pick out an Ice Cream cake for my girlfriend’s birthday. I explored the ice cream cake cooler and was able to find a cake I liked out of the vast selection they had at the Duncan location. I went up to the till to make payment and was asked if I wanted writing on my ice cream cake. I obliged, and Marie took care of me. I left with a delicious ice cream cake, sporting a design of stunning iced calligraphy. Dairy Queen is lucky to have such a cheerful and hard working employee with a knack for customer service. I felt completely taken-care-of and will surely be treating myself with ice cream from this location in the future. Thanks Marie and the DQ team!

May 20, 2024

past 4 or 5 visits have been ruined one way or another issues ranging from extreme inconsistent portions to melted ice cream that has an after taste of what I imagine to be some sort of cleaning agent.. very unsatisfactory experiences regarding quality, especially considering the rising cost of everything. due to this fact I no longer feel like I'm getting a treat when I visit DQ but feel rather punished for stopping by with incompetent staff & sub par products.

★★★★★
May 6, 2024

My wife and I took our grandkids to the Dairy Queen in Duncan on Sunday to celebrate a baseball victory. The experience was amazing! The staff were kind and patient with the kids as they tried to figure out what to order from the expansive menu options. The food was prepared quickly and delicious, especially the Blizzards! As we were finishing our meal, one of the young women on staff was busy cleaning the booth (my wife commented on how clean the entire restaurant was!) beside us but took the time to engage in a conversation with the kids and even encouraged that the grandson do a victory dance to celebrate their baseball win! The overall experience was tremendous - highly recommend Dairy Queen in Duncan!

Local Guide
December 20, 2024

Horrifying. You all know its true.

December 8, 2024

Ordered a small hot fudge sundae and it was a disappointment

★★★★★
Local Guide
November 22, 2024

Very friendly staff but when it comes to fast food Dairy Queens not the same no more

★★★★★
Local Guide
November 22, 2024

Nice restaurant

★★★★★
Local Guide
October 22, 2024

I come here often since its open earlier than most places, staff and manager are friendly and service is good.

★★★★★
Local Guide
September 22, 2024

DQ what more do you need to know.

★★★★★
August 22, 2024

Service was great

★★★★★
August 22, 2024

Staff is so helpful and friendly

★★★★★
Local Guide
August 22, 2024

Love the cones. Especially with chocolate dip. Amazing flavor on a very hot day.

Local Guide
July 22, 2024

Had to say my order five times, and got the wrong item when he handed it to me.

★★★★
July 22, 2024

The food was great and affordable, and I loved that there were lots of booths. However, the tables werent wiped.

Local Guide
July 22, 2024

Cabs dont run past 9 pm. If you dont have your own car they refuse to serve you. If your worried that much do what gad stations do and use the sliding shelves I tried using the link you sent me and just brought me to the website and I could not find the area you said not respond by.

★★★★
Local Guide
June 22, 2024

It was okay, the buns were pretty stale. It was fast and the atmosphere was typical. Nothing to special. Getting to it if youre coming from north heading south is annoying unless you know to turn into the gas station. All in all its DQ and its pretty much the same everywhere from atmosphere- food-service. Its actually insane how expensive this are. A small sunday is nearly 7$

★★★
June 22, 2024

Go for chocolate dipped cones but shrinkflation must be a policy. I like my cone to be completely dipped not with a 1/2 band of white showing.

★★★★
Local Guide
June 22, 2024

Please consider keeping the lobby open till at least 11 during summer hours. Quite a few times we had to go through drive thru and sit with friends in parking lot. Watched numerous individuals go to door and try to get in so it would be worth your effort

★★★
Local Guide
June 22, 2024

Good ice cream

June 22, 2024

Worst food from a DQ

June 22, 2024

The pop is always flat. And buns are usually stale. Service is always slow. Orders are right about 75 percent of the time. This will be the last time I go to this location.

★★★★★
Local Guide
May 22, 2024

OK, I am a fan. After a one-off sad experience, DQ in Duncan engaged to fix it. The burger that I had yesterday was full of flavour. I infrequently travel to Victoria, and this is a solid choice for a burger as I am driving home.

★★★★★
Local Guide
May 22, 2024

crowded busy crazy good. is that what NY like

Local Guide
May 22, 2024

Was greeted rudely by an east Indian guy who refused service for a pathetic excuse of a reason. Very bad service staff were rude this location should be bypassed go somewhere else.

★★
Local Guide
April 22, 2024

I would not have thought it possible that the DQ in Duncan could do worse than on my last visit, but I stand corrected. This has got to be one of the worse DQs I have ever been to. Takes forever to order, were into the afterlife before we actually get the food. This last visit took at least 25 minutes from start to finish, and there were others that took at least as long as I did if the waiting line was any indication. The single burger was lukewarm, the bun was dry. The onion rings, which are usually like molten lava, were barely warm. WHAT were they doing for all that time? The cherry shake, the reason I went to DQ, was OK, have had better from other DQs. If there is any corporate management reading this, you need to take a hard look at this restaurant, it lacks any semblance of organization or the sense of fast food. Not their best effort tonight. Made a special trip ti Ladysmith to get a Loaded Steakhouse Stack burger like Ive been seeing on TV. I asked for the smaller one, meaning 2 patties and not 3. When I got home and looked there was one patty and it was a very lacklustre burger. The patty did not taste freshly grilled, it was small, it must have had sauce in there somewhere but all-in-all it was a bland burger. Which is sort of a good thing since I no longer crave one, but do I feel like I got what was advertised, and my moneys worth? Not al all. Back to A&W for me.

April 22, 2024

Need to be more careful with prepping there was peanuts in my banana split only listed allergen is milk my gf is deathly allergic. I wouldnt get anything that isnt pre packaged if you have alergys

★★★★
April 22, 2024

Friendly staff and fast service. My friend and I sat outside and enjoyed dining in on a nice sunny evening Kid-friendliness: Definitely kid friendly and a family oriented place to be where I would feel happy and safe to bring my kids and family here for a treat and/or a meal.

★★★★★
Local Guide
April 22, 2024

Good food fast service

★★★★
Local Guide
March 22, 2024

Dairy Queen still going strong. Its good to see a business that hasnt compromised its menu too much over the years in the name of profit.

★★
March 22, 2024

Just ordered a number one with poutine, two royal blizzards, & two cheese burgers, bill came to over $30 and when we got home in cobble hill we realized my gf s burger (#1) was not in the bag, we would ve checked but there was an insane line of vehicles and didn t want to hold up the line even more, kind of sucks when you have to look through everything in the bag to make sure it is all there. Now she s all upset and I have to deal with it, thanks DQ

★★★★★
February 22, 2024

Great place for family and kids! Delicious, fresh and hot food served at the table by happy smiling servers is really appreciated. We enjoyed our Ice cream even more as they made it specific to our request.

★★★★★
February 22, 2024

Very friendly staff food was tasty and served hot

★★★★★
February 22, 2024

the store was very clean and the staff went up and beyond to make our experience amazing Kid-friendliness: they staff was very kind to me and my family

★★★★★
February 22, 2024

Great service, yummy food Parking: Great Food : 5/5 |

★★★★★
February 22, 2024

We had part of our daughters birthday celebrations at Duncan DQ. The team went above and beyond, served us 10 meals that were hot and all correct, they decorated the cake (on the spot) and served it with candles and all staff joined in singing HBD. Overall an amazing experience by the whole crew. Thank you. Will definitely recommend and be back.

★★★★★
Local Guide
January 22, 2024

Love how they bring food to your table and its hot not like McDonalds cold to warm limp Frys and had real straws not paper ones that go soggy and remind me of paper spit balls in school

January 22, 2024

1. Called into the store to see if times were correct on line. The guy said lobby was open until 1 and drive thru was open until 11... he had the times backwards. The lady was rude when we walked into the lobby telling us we had to leave they will not serve us. Go thru drive thru. We ordered a double dipped cone got a single dipped we sent it back. Asked for a banana split with pecans and cherries got none of it and when we asked for it to be put on the side she closed the window and walked away not to come back with our paid missing product.

★★★★★
Local Guide
January 22, 2024

Reasonable prices, very clean. Great staff

★★★★★
Local Guide
January 22, 2024

For a Friday night in January, right after a snowfall, this DQ is top notch. Really well staffed with good people, clean and super friendly. Great deals and as always, good food. Thanks!

★★★
Local Guide
December 22, 2023

Blizzards are good. Burgers are so, so.

★★
Local Guide
December 22, 2023

no ketchup with strip basket & side of onion rings - onion rings were bomb tho. dressing (or smth) on the steakhouse burger was wAyyy too salty, not fun at all there.

★★★★★
Local Guide
December 22, 2023

Was impressed by the efficiency of the staff. The food was hot and tasty too.will stop again.

December 22, 2023

Very rude people the drive through they always always make people park in A or B and take half and hour to longer always is that it is that it run

December 22, 2023

They did not pick up the phone and they dropped my food and picked it up and severed it

December 22, 2023

Always gotta pull ahead n wait 5 min for a small $7 blizzard that comes out melting already with no napkins

★★★★★
Local Guide
December 22, 2023

Quick

★★★★★
Local Guide
December 22, 2023

Something between Logans Run and lord of the flies. I havent seen anyone over 16 run the joint for years but its still a pretty good DQ.

★★★★
Local Guide
December 22, 2023

Always love taking the grandkids. The DQ food is always good , fresh, and hot . Always clean in the Duncan establishment and the customer service is top notch

★★★
Local Guide
December 22, 2023

It aint no Mickey Ds

★★★★★
Local Guide
December 22, 2023

Loved it! So did my grandchildren!

★★★
December 22, 2023

okay food, fills you up if youre hungry, but the staff do not wear gloves or hairnets. the supervisor was handling all the food at drivethru and she had no hairnet.

★★★★★
Local Guide
December 22, 2023

Wish the burgers were as big as burger kings because jeez they seem small. Super good for ice cream anything related though! Service was awesome and served with a smile and very polite as well.

★★★★
December 22, 2023

Stopped in for a burger and ice cream and got friendly fast service. 5 stars for the young man in glasses working with a smile but sad that the peanuts in the peanut buster parfait arent salted

★★★
December 22, 2023

Its an average establishment

★★★
Local Guide
December 22, 2023

Food is decent but the wait time for food on drive-thru is crazy!! Waited over half an hour for 2 burgers/fries - wasn t even busy!!

★★★★
Local Guide
December 22, 2023

Nice treat once and a while

December 22, 2023

Place was an absolute disaster! Saw the counter and left

★★★★
Local Guide
December 22, 2023

We had burgers but they didnt taste too good. The mushroom burger was soggy. Buster bar fell apart.

★★★★★
Local Guide
December 22, 2023

Love the milkshakes.

★★
Local Guide
December 22, 2023

Good thing they didnt put the blizzard s to the test, milkshake was more the consistency. I didnt know you are allowed to run a restaurant when all your bathrooms are out of order till further notice.

★★★★
Local Guide
December 22, 2023

They are putting less ice cream in their blizzards and it costs alot to buy one. Cmon DQ, you can do better

★★★★★
Local Guide
December 22, 2023

Duncan DQ always fast and friendly. Your Blizzard is always served upside down and the bathrooms are clean . Dairy Queen has great flavors and does not disappoint

★★★★★
Local Guide
December 22, 2023

It is always a great choice for ice cream with the family.

★★★★★
December 22, 2023

Drivethru guy refused to give us blizzard lids and gave us a tray instead. 5 stars would recommend. (I hate my life)

December 22, 2023

Bad

★★
Local Guide
December 22, 2023

6.40 for a large ice cream cone. Darned if it wasnt the size a medium used to be. Fool me once guys... Fool me once. Edit: I see you replied. Youre disappointed you say? Come on. Really now? Bet you didnt change the size of your large cone back to where it was, or lower the price you charge for it did you? Did you?

★★★★★
December 22, 2023

Staff were really kind. Food was really good.

★★★★
Local Guide
December 22, 2023

Pineapple milkshake. Very good but chunks of pineapple too large to make it up the flimsy straw...

★★★★★
Local Guide
December 22, 2023

The staff were working hard to keep up, and they did a good job.

★★★★★
Local Guide
December 22, 2023

Cant beat their ice cream cakes

★★★★
Local Guide
December 22, 2023

Ordered a cake for my wifes birthday, only to find out when we went to pick it up that they didnt have it in stock. They upgraded us to a larger cake and gave us candles for free to apologize. Service

★★★★★
Local Guide
December 22, 2023

Had to stop for ice cream. Can t believe the price of Ice-cream these days but sometimes you need to do what you need to do.

★★★★
Local Guide
December 22, 2023

I enjoyed the mushroom swiss burger very much!

★★★★★
December 22, 2023

This is what I want to see! Its amazing, I dont know why nobody else is doing this. Its the perfect combo of saving the turtles and not wanting to throw my root beer out the window cause Im drinking through a sponge. A PLASTIC STRAW with a PAPER CUP!!! Not the other way around. Needless to say, I am very pleased! 10/10 experience!

Local Guide
December 22, 2023

Always an excessively long wait when you re a door dasher there. Most restaurants can have our order ready when we arrive, why can t you?

★★★★★
Local Guide
December 22, 2023

Can get busy at times with drive-thru and inside dining orders. Can feel a little crowded during busy times. Staff there have always been pleasant and friendly.

★★★★★
December 22, 2023

Had a great lunch enjoyed the experience very much service was great.

December 22, 2023

Manager is a , rude belligerent, clueless

★★★★
Local Guide
December 22, 2023

Very clean and good grub

★★★★★
December 22, 2022

Best drive thru in Duncan, great staff and great food. Birthday cakes come from here every year! Thanks DQ for the efforts and maintaining quality

★★★★★
Local Guide
December 22, 2022

Amazing staff, clean and welcoming. There was a mix-up with our order and Matthew handled it brilliantly. The staff were friendly and had a lovely relationship with locals. Great Covid protocols. Will definitely stop by on our next drive through Duncan.

★★★★★
December 22, 2022

The staff and managers are always very friendly and have great customer service. It s the fastest drive thru in Duncan by far and the it s usually always the right stuff and if there ever a something wrong with the order they always apologize and fix it right away and get us some coupons. Best fast food in town!

★★★★★
December 22, 2022

Love the plc, ill go back again staffs great

★★★★★
Local Guide
December 22, 2022

Love Dq ice cream

★★★★★
December 22, 2022

food was hot and fresh and chips were extra salty n yummy lol

★★★★★
Local Guide
December 22, 2022

Great deal with the coupons

★★★★★
Local Guide
December 22, 2022

It was my daughters beaus 30th birthday and he wanted an ice cream cake. Star Wars theme and it was fabulous and very delicious. Its Dairy Queen people and must go to for great food and ice cream treats

★★★★★
Local Guide
December 22, 2022

Awesome people Awesome food Great prices Great combination

★★★★
Local Guide
December 22, 2022

Good food, hot, good service, one of my favorites

★★★★★
Local Guide
December 22, 2022

They forgot to turn my Blizzard upside down and I got it for free!

★★★★★
Local Guide
December 22, 2022

Great food specially the fries, great service Workers are friendly

★★★★★
December 22, 2022

It only takes 24hrs to order a ice cream cake, 48hrs for more personalized cakes. Great staff!

★★
Local Guide
December 22, 2022

Food not so good to night think they need change their creaze tha food tazted burned not to happy thiz time round

★★★★★
Local Guide
December 22, 2022

Great place and I enjoy the scenery

★★★
Local Guide
December 22, 2022

Service was backed up 3 cars in the drive thru during my visit and there wasnt enough parking available to wait for my order but thankfully the restaurant next door allowed customers to wait in their available parking spots. Food quality was good except for the presentation of the frozen hot chocolate. It arrived without the whipping cream and chocolate shaving garnish.

December 22, 2022

Id honestly put zero stars at this location, every time we have gone to the duncan store we are told to pull up a wait for a employee to bring our items out, even when we are The only people in the drive threw. then we are left sitting 15+ minutes an forgotten about, or get handed a soupy mess of a ice cream.

★★★★★
December 22, 2022

Large coffee milkshake

★★★★★
Local Guide
December 22, 2022

Always pleased with the service order birthday cakes from there twice a year with no problems

Local Guide
December 22, 2022

It sucks for people who are gluten free. Cant even get a blizzard. Lost two customers now.

★★★★
Local Guide
December 22, 2022

Different flavours from the mainland.

Local Guide
December 22, 2022

Every time I go through the drive through, my order gets totally screwed up. Last time decided to order inside instead. Totally screwed up, no apology from rude and unfriendly staff. I do enjoy their burgers but I will not longer be going back as the poor and unfriendly service will lead me to go to one of the many other burger places in Duncan.

December 22, 2022

I m conflicted on this review. I like the staff and the foods good and the place is usually tidy inside. My one star rating is based on their ice cream treats. I went through drive through today and our two Blizzards, that are usually filled to the top of the cup (up till about 2 months ago) were about an inch from the top. Also my medium sundae was in a medium cup but it was the size of a small with about half the amount of caramel there used to be. I cannot continue to spend almost 30 dollars on four treats when the prices keep rising and portions are being cut to where it s embarrassingly noticeable.

★★★★★
Local Guide
December 22, 2022

So many people working, service was great and the icecream speaks for itself

★★
Local Guide
December 22, 2022

I thot this was suppose to be char broiled. The burger didnt taste anything like that. Wont go back

★★
Local Guide
December 22, 2022

The staff are are very friendly kind and helpful. This is my favorite DQ. This was my favourite DQ. Didnt get what I ordered. Not happy now.

★★★★★
Local Guide
December 22, 2022

Wait.. I dont recall coming here.

★★★★★
Local Guide
December 22, 2022

Another delicious banana split

Local Guide
December 22, 2022

Just went through drive through orderd 4 blizzards and one iced cream cone, they messed up the order and only brought 3 blizzards to the car and one cone, when asked where the 4th was the guy was super rude and told us we didnt order it, also told us the blizzards that was wrong was correct and walked away leaving us with melting, incorrect iced cream. And one person at home had to go without. They also refused to give the transaction record.

★★★★★
Local Guide
December 22, 2022

Burgers and onion rings are great!

★★★★★
Local Guide
December 22, 2022

Really good staff and excellent service

★★★★
Local Guide
December 22, 2022

They got the best grape freeze ever.

★★★★★
Local Guide
December 22, 2022

Got the chicken basket, and it was real yummy. Im aways impressed by how clean this location is, it certainly helps to have better experience when a place is clean. The staff is very friendly, and seem to enjoy their work, I observed them helping each other in their tasks, thanks for helping brighten my day.

★★★★★
December 22, 2022

the best

★★★
Local Guide
December 22, 2022

Very dissapointed they never put lids on my items when asked even after telling me yes forsure we will.

★★★
Local Guide
December 22, 2022

Good burger. Fairly quick. Asked for ketchup 3 times. Through the speaker. At the window and when the came to the car. Never got any.

★★★★★
Local Guide
December 22, 2022

Of all the DQs on lower Vancouver Island, the DQ in Duncan is the most generous with the ingredients in their Blizzards. It seems like they give you double stuff but dont charge extra. And this was not just a one-off. They do it every time! Eating out is getting more expensive every day, so if you hate when restaurants skimp out, you will love this DQ,

★★★★
Local Guide
December 22, 2022

Good food, a little bit pricey.

★★★★
Local Guide
December 22, 2022

Great milk shakes and blizzards are awesome .Fries could be better . Parking: There is some parking Kid-friendliness: Every kid likes ice cream

★★★
Local Guide
December 22, 2022

This is the 2nd time we have been to this DQ. I have provided many reviews and like to be honest, very rarely do I have to give a constructive one I don t know if they had been busy all day but the teenagers working the drive through window had a bit off an attitude when I questioned the $17.00 plus change for 2 small blizzards .we have been to many DQs and I know that it does not cost much. I tried to go inside so I Could speak to a manger but they said he as was busy They did not flip over the Blizzards and they were already partly melted when handed to us I think they were in a hurry as there was pretty much all vanilla ice cream on the bottom.. Just be warned if they are busy they may not take the extra time to do it right..

★★★★★
Local Guide
December 22, 2022

Great ice cream there especially the ice cream cone size medium dipped in chocolate yummy yummies I dont take takeout food so I cant stay on that

★★★★
Local Guide
December 22, 2022

When did Blizzards go to $10?

★★★★★
Local Guide
December 22, 2022

Good place to eat as a family

★★★★★
Local Guide
December 22, 2022

Dairy Queen ice cream cake have always been my favourite and I was sad when I was diagnosed celiac that I might not be able to have them anymore but then I was thrilled to hear that they could custom make a cake if I ordered a couple days in advance that removed the crumb!! Yay! Thanks DQ!!

★★★★
Local Guide
December 22, 2022

Great treats

★★★★
Local Guide
December 22, 2022

Pretty good stop along the highway as far as Dairy Queens go. Standard franchise fast food. Decent seating with a couple of outdoor picnic tables to enjoy some ice cream or hot eats Connviently located right on the highway for an easy pitstop to get something tasty for your drive.

★★★★
December 22, 2022

Parking: The kids love this place

★★★★
Local Guide
December 22, 2022

I had a crispy chicken sandwich and the meat was actually bigger than the bun.

December 22, 2022

Dairy queen in general is trash.

★★★★★
Local Guide
December 22, 2022

I went through the drive thru when I visited but it was quite busy, but regardless the line moved so quickly I was stunned with how awesome and speedy the service was! I ordered a Pumpkin pie Blizzard and it was delicious, mixed all the way to the bottom, and served upside down! I also got a cheeseburger and fries, which came equally perfect, warm, and with napkins and ketchup in the bag. The staff were super friendly and handled the stress well.

★★★★
Local Guide
December 22, 2022

Ordered a couple of large cones!

★★★★★
Local Guide
December 22, 2022

My happy place

★★★★★
December 22, 2022

Shout out to DQ staff at Duncan location, you guys know how to turn fast food into fun food! My kids and I come to the restaurant for fun and laugh. Thank you Pukar for making my daughters enjoy the evening out! You are the best! Kid-friendliness: Pukar & Aime know how to treat kids!

★★★★
Local Guide
December 22, 2022

This DQ was better than my local dq. We stopped here on our way to Forest Discovery Centre train ride and it was way better than we thought it was going to be. The staff were so helpful and friendly. They even brought ketchup and mayo to our table! The food was really good too, though this is based upon other fast food place s food. It took about 10 minutes for our food to arrive

★★★★★
Local Guide
December 22, 2022

Great staff!

December 22, 2022

saucy cheeseburger, spilled everywhere, burger patty was burnt. no salt on fries and gravy was burnt. not a good experience when you ve been travelling all day. so disappointed, will not come back.

★★★★★
December 22, 2021

I requested an ice cream cake with vanilla on the bottom, because the birthday girl doesn t like chocolate ice cream, and Oreo blizzard on top. Imagine our surprise when I sliced the cake and the bottom was chocolate ice cream. I don t understand why it s so hard to fill the order, as requested. This is the second time this has happened. EDIT-June 30 - so I stopped in to DQ and relayed the story to Mary, who happened to be the person who made our cake. She remembers it. She said there were no instructions to use vanilla instead of chocolate on the bottom. She did say that I should have gotten what I asked for and promised to review the order taking instructions and process with the staff. She said they do have many new staff and, not to make excuses, but some may just not know how to properly capture the details. She listened, accepted responsibility and did not get defensive. I thought she handled my issues well and I was happy with her assurances. She then said she d like to offer me a free cake for my next event and a free meal for my family. I was actually floored! I wasn t expecting that! I wasn t really expecting anything. Maybe a small gift card, but not the generous offer I received! Thank you Mary for your exceptional customer service! Five stars for Mary! DQ you are lucky to have Mary on your team!!

★★★★★
Local Guide
December 22, 2021

OSiem flamer thrower

★★★★★
Local Guide
December 22, 2021

I bought a gift certificate here the other day at the drivethru. The first person I spoke to at the order window was extremely pleasant and polite. When I got to the pay window the manager greeted me and really made me feel like a V.I.P. I havent had service this good since I was in Las Vegas. There was no wait , my gift card was ready and given to me with a smile. It was a real pleasure doing business here and look forward buying more gift cards as gifts. Everyone likes ice cream as a gift Thank you Dairy Queen.

★★★
Local Guide
December 22, 2021

I ordered a blizzard through drive thru but the vehicle ahead of me took quite a long time (unsure if it was them being picky or a mistake in their order). By the time I pulled up to the window, the blizzard I had ordered was half melted, so it would have been nice if it had been replaced. The only positive really was that the worker at the window was very friendly.

★★★★★
Local Guide
December 22, 2021

Friendly staff, fairly standard visit

★★★★★
December 22, 2021

15 minutes to get five cars through the drive through. My sundae was handed to me 3/4 melted (probably due to the complex order in front of me). But would 100% do it all over again. First carmel sundae in 15+ years and as delicious as I remember!

★★★★★
Local Guide
December 22, 2021

Took my daughters there for blizzards, their favorite. I also buy their ice cream cakes for birthdays. I have been going to this location since I was a kid. Always Great service.

December 22, 2021

This place has a very rude manager and staffs. I had a very very bad experience with them! The food was also awful ! Don t waste your time there!

December 22, 2021

It s an awful place! The staffs are too rude! By actually, They treated me really rudely!!! Please don t waste your time there!

December 22, 2021

The food and the staffs were terribly disappointed ! The manager was too rude with customers ! Very bad experience with them!

December 22, 2021

Please don t waste your money there! The staffs are too rude! The food was terribly awful ! Negative points !

December 22, 2021

Very awful experience there! The staffs were very very rude! They acted by customers very rudely ! The manager was indecent! Don t waste your time & money there!

December 22, 2021

This place was terrible! Very very rude staffs and manager! The food was awful! Don t spoil your money there !

★★★
Local Guide
December 22, 2021

A bit grubby we always just go through the drive through. Weve gone through before closing and they refused to serve us and several other ppl in line.

★★★★★
December 22, 2021

Mmmm ice cream

★★★★★
Local Guide
December 22, 2021

Excellent service

December 22, 2021

More than 3/4 of my LARGE Blizzard was white !!!!! Only Blizzed on TOP! This is the 3rd time !!!! AGAIN !!!!!!!!! Guess its back to McDS for a flurry !!!!! UNREAL !!!!

★★★★★
December 22, 2021

So I want to share a shout out to Dairy Queen in Duncan BC for the way they handled the birthday cake situation on Sunday. The birthday cake ordered was a Fortnight Blizzard sheet cake($63 value) and was ordered a week in advance. I asked that the cake be ready for Noon as the party was at 1pm. I arrived at about 12:20pm and the cake was not ready. I was told it would take a couple hours to set. I said well the partys at 1pm and that just wont do. The manager came out and offered us ANYTHING we wanted out of their cake freezer. So I brought my son in and he picked out 2 log cakes(which were his 2nd choice after Fortnight anyways) and a box of Dilly bars. The manager even threw in our choice of candles. I went to the counter to show them what we chose as I was trying to stay within the $63 dollar limit and was also given a FULL cash refund! The refund went into my sons piggy bank for a birthday gift:) Thank you Dairy Queen! My son was very happy!

★★★★
Local Guide
December 22, 2021

This DQ prodded quickly, efficient service along with DQs everyday quality food.

★★★★★
Local Guide
December 22, 2021

Friendly staff and good food as always!

★★★★
December 22, 2021

Good blizzard

★★★★★
Local Guide
December 22, 2021

Found out that if you call in advance you can special order a cake, one without the chocolate crumble. Then if you have gluten intolerance you can enjoy the cake.