Wendy's in Duncan

Went through the drive through and there was a hair in my frosty and called to complain and they just laughed at me what a joke of a place this has become usually good service

terrible terrible service, got orders wrong three times, took forever in the store so we went through the drive through and it took even longer

Couldnt find any napkins. Its Wendys.

Shout out to the manager working tonight!!

BOTH BATHROOMS BROKEN I FIND IT HARD TO UNDERSTAND LADY AT THE COUNTER VERY RUDE

Stood in a lineup of 0 people for 10 minutes

Wendys guy no longer works there so... R.I.P Wendys guy 2007-2024 Food : 5/5

Meh, nothing special

Very slow in taking orders and serving. Very disappointed.

Went and took my famiky out to eat all the services where excellent jacky the manager served me and super professional love all the staffs services fast and food was delicious

We stopped there on our way camping. Ordered classic chicken sandwich no lettuce no tomato. Got spicy chicken sandwich with lettuce and tomatoes. Ordered Cobb salad that came with chicken. Got salad no chicken. Only found out about it in the road no turning back. Got 2 butter for whatever reason? Not going to that Wendys again.

Edit: back down to 2 stars for drive through wait times. Sitting in a line of 8 cars that doesnt move for 5 to 10min at a time makes no sense. Preorder 2 basic breakfast wraps but have to wait at the window for over 5 min and then get asked to pull ahead to wait almost 10min? I get that doesnt sound like a long time but multiply it by everyone in line and you have a problem.

Maybe if you stoped hitting on all your employees my food wouldn t be COLD and my wraps were not even wrapped like it s the name come on so better I hope y all phone chargers don t work tonight

Got asked twice to not add tomatoes and mayo to 2 of my Jr bacon cheeseburgers learn how to listen cause I got all burgers with those things lol

Ordered 8 double bacon deluxe burgers delivery and they gave me the ingredients for the burgers in containers and upon calling the store they said they cant deliver it again to me and asked what I wanted them to do about it and i said idk and they said they could have it ready to pick up but i never went back because I paid for delivery of 8 deluxe double bacon burgers and got burger ingredients no buns. I heard the lady ask the chef why they didnt have buns and why they were placed in containers and they replied that they thought it meant wrap in lettuce or wrap lettuce or something so I guess they wrapped the burger ingredients in lettuce and put them in individual containers..... they also did not give syrup for the french toast... and i ordered 2x chocolate milks and they gave me a chocolate milk carton and a normal milk carton...

I went in here hoping to get dinner last night. I couldnt even stomach the thought of eating at this place. Every single table in the restaurant was dirty, the floor was dirty. There was a guy standing at the counter in bare feet that were filthy who had just ordered. What happened to no shoes, no shirt, no service? I wouldnt trust the food that comes out of this place. I left and went somewhere else.

Painfully slow drive through.

Good food, always a long wait for fast food here.

Its a standard Wendys. Better than McDonalds and most other fast food burger joints but its nothing to write home about.

Too bad it takes 25 mins to get food for eat-in. Some of us are disgusted when they let homeles people inside while they have cockroaches crawling all over them and their hands are bla k plus the smell was making us sick too our stomachs, even my 10 year old son said dad whats that horrible smell, its making me wanna puke, I almost walked out.

Excellent taco salad and chili. The baked potato with cheese and bacon is my husbands favourite.

Winner of the slowest drive thru Award! With bonus points for inaccuracy, and watery drinks. Food

Tried to eat here. They were only taking cash, and the one other customer was paying with a $100 bill, so the only cashier had to go away to make change. I gave up waiting after 5 minutes.

Good food and good service

The service has become unbearably slow for a fast food restaurant. I waited in line 25 minutes to place my order - there was only one person in front of me! Then I waited another 20 minutes to receive my order. There was a family waiting in line in front of me but they gave up and left. If not for that, who knows how long I would have waited! This was my second bad experience in a week here. Before that, it had been good. It is so frustrating because this was a good place a few months ago. Not sure what has changed but I wont be back.

Soooo slow Took 40 mins to get fast food Food

I do like this location and how fast and fresh their stuff is. But .. I m beginning to think theyr just messing with me. I always order the triple baconator, I ve even clarified with them , not the Dave s triple on a few occasions because for some reason . They just love to give me the Dave s triple. No idea why. Once or twice I could see it being an accident. But this time was the 6th time.

Again, I was very disappointed in the treatment I received from the employees at this establishment. It took forever to order my food, and approximately 1/2 standing near the tills waiting for my order, which was supposed to be take-out, and they had prepared it to dine in. Once I informed them it was take out, I checked my nag of food and there were no napkins, no straws, MO utensils or anything that was supposed to come with the items ordered and when I politely asked for what I needed I received attitude like I was a burden although I had been a very patient paying customer. The employees including the manager especially were extremely ignorant and as much as I love Wendys it was a huge turn off and I cant say for sure if Ill try to eat there again anytime soon. I have heard the same types of experiences with several other customers. Very unfortunate.

Great, fast service. Food was hot and tasty.

Closed half an hour early

I m currently standing in line waiting to order as I write this it s been 22 minutes since I got here and not a single employee has even looked or said anything to me. Service incredibly slow and frustrating, would not recommend coming here if you want your food in a reasonable amount of time. UPDATE: finally got my food 10 minutes later and they gave me the wrong burger, at that point I was just too tired and fed up to do anything so I left, oh yeah, they also had no straws.

Every time I eat here they get my order wrong !!!!! Seems very difficult to understand basic things. Check your order every time before you leave !!!!!!!!!

Awesome wendys, always quick, clean and great food.

Everything was made right. Quick drive thru

Where can you get a better fat food deal than two value menu bacon cheeseburgers and a poutine?

I asked for cheese sauce and the container was hella squished. The sauce looked old and something was in the cheese sauce.

Junior bacon cheeseburger cant be beat--price wise too!

Customer service was helpful.

Good clean restaurant, friendly staff, and quick service.

Drug addicts nodding off outside and conducting sales of clothing and stuff .

This location has gone down hill. Not wanting to get out of the car in this neighborhood, we choose to go through the drive through. After being asked to wait for a moment and then watching the truck/ customer ahead of us ready to drive away. We said hello, finally we were asked for our order. We asked for 3 combo meals and had to repeat ourselves multiple times and correct the young lady taking our order multiple times. We parked and had our meal. The fries were not filled up, (I dont recall asking for half fries). Then after finishing our meal there was no garbage can to deposit our trash. There used to be a concrete trash can at this location near the front door. If they are worried about the unhoused neighbors that roam around the area causing damage or throwing the trash around then they just need to keep it clean/emptied on a regular rotation. Solution have the young lady taking the orders pay attention to the customer and replace the garbage can.

We went to this location on the evening of December 5th the staff was so nice ,they were fast and funny and seemed to enjoy their jobs 5 stars to all of you Parking: Lots of parking

The lady at the box didnt let me finish our order before telling us to drive up, and did not respond when I tried to get her attention. So we drive up, with the plan to add it to our order at the window. We get completely ignored for about 5 minutes, despite me waving and signaling that I needed something. She finally opens the window, and looks like I asked her to give me her first born. She begrudgingly does it. We asked for lots of ketchup, salt, and vinegar (it was a $30 order for four of us), and we watched as she gave us two of each in the bag (window was closed, so I couldnt ask for more). When she opened the window to hand us our food, I didnt have the time to ask for more before she was gone again. I contemplated just waiting in the drive thru for her to notice us, or perhaps knock on the window, but it was busy (and extremely slow, I will note), and I dont like being rude or confrontational so I pulled up and parked. There was nobody inside, not a single person to ask. Grabbed what I needed. Meanwhile, my passengers in the car had learned that unfortunately, all of our food was completely stone cold. Oh well. We had the food, and the sauces, and 2 hours left of our drive. We get back on the highway. The cokes were got were all rootbeer (yuck!). I try to be very kind to food service workers, especially during the holidays. I was not mean, rude, or anything other than pleasant. But that is extremely subpar service. Will not be returning.

With just 4 vehicles in front of me, it took nearly 45 minutes just to get to the order screen. Then annother 5 to wait for someone to take my order, then annother 10 to get my food. Staff were super nice and polite but seriously, almost an hour to get some food in a drive through fast food joint? Either pay the existing staff a bit better or hire some extra help. Simple fix for everyone, and likely less stress on the employees! This is a regular occurrence.

Staff will stand at counter and not serve customers until people walk out. Clear lack of leadership. Order a meal for dine in. Food sat on counter while worker ignored me, then when I finally got my food it was ice cold. Do not recommend this location

Expensive for mediocre fare. Frankly, I m surprised they re still in business. Lots of much better options.

A little slow but easy dinner

Quality of food is garbage. Bacon Portobello Mushroom Melt. Basically no mushrooms, and if they were portobello, would have to be the smallest, saddest excuse for a portobello I have ever seen.

Duncan Wendys is the best drive through burger joint on the island. Fast and fresh. Utterly delicious.

Complete disappointment. Hoping for the used to be delicious mushroom melt burger and received an unedible disaster. When given my drinking cup, the attendant pass it to me with his hand all over the rim. Will never return to that location.

Food is really good but the neighbourhood is sketchy and very unsafe because of the homeless shelter right next to it. Staff are burnt out and rude. Waited at drive thru in line up for 40 minutes at least and watched a lot of people leave.

The one worker told another who cares if the order is screwed up she was talking about a customers order I was picking up for delivery. Same worker messed up an order just before that as well and the other day when I was waiting for my sons food she also messed up a couple orders. Also argues that my customer did not have two drinks on their order that it was all there.

Seems you get served last if you walk in. Drive through door dash get first priority, your standing in line and they dont even look at you.

When I asked staff to open the womens washroom the Manager (short blonde hair), denied me access stating that the washroom was not in service due to flooding. The exact same reasoning she had used a week prior to this incident. The Manager threatened to hit me with a broom and I said Really? Youre going to assault me with a weapon? To which she switched her course of action to an RCMP call instead. Unbelievable, Duncan, what has happened to make people feel like they are justified in behaving like this?

Fast food in a crusty nabourhood Parking: Lock your doors Food : 3/5 |

We went in because we had two separate orders. Was that a bad idea. 7 people working. One lady lady upfront taking orders. Its took 45 minutes to get two burgers togo. Sorry Wendy, your food is good. You need to work on better service. Wont be back

Great service, and plenty of drink options including Hi-C orange

Stopped to get lunch today 20 minuts waiting, still didnt get to order and thier was only 3 cars.missed my lunch break thanks alot. Now its 4pm and I stopped to get food and still 20 minits to wait and only 3 cars and they cant get the order right. Sorry to say but lunch people dont have 1 hr break we have 30 min. Tell me why I would come back. I dont even think the manager cares.

This location has really gone downhill the past 3 to 4 months. I used to be a regular, going through the drive-through within 5 to 10 minutes, getting a great meal with prompt and friendly service. I have tried twice in the past week to give them my patronage, but the last time I spent 30 minutes in the drive-through, 10 of which sitting at the kiosk after being told they would be right with me. I drove away without even placing my order. I had a similar experience earlier in the week where I waited a full 20 minutes in the drive-through before pulling out and going for a bit of a drive so the lineup could thin out, then coming back to another 3-car 15 minute wait (and nothing more than a Hi. from the guy on the mic) - and then when I got home with my food, I had been given the wrong order. I understand that the fast food industry is a tough gig, but Im not even getting the basic level of customer service from this location anymore. Suffice it to say Ill be going to A&W more, where at least I can get through the drive-through in a reasonable time.

Wendy wasent around but thats ok

Ordered and ate inside instead of using the drive thru. Very clean and friendly staff.

The lobby was sub par....I needed a quick sit down between jobs. I found the tables were littered, the drink fountain had garbage everywhere. While waiting for order, I counted 4 people ask for washroom key, to be told the same thing. Its closed for cleaning. No signs, NO cleaning! I wanted to be the people in drivethru, just so I didnt have to experience this lobby. The drivethru customers were spared this time.

Really enjoyed the spicy chicken sandwich

It is pretty awful that at lunchtime, they dont have any potatoes ready to go. Not a happy customer.

Unfortunately, they were very busy and not very fast. Server was courteous, they were just not able to handle the volume.

After a 25 min wait in the drive through the young woman who took my order was as pleasant and sweet as she could be - especially since it was after midnight when they are supposed to close AND they also took the car behind me! Tough gig working in fast food

The best baked potatoe (herbs and garlic) and if you call they will hold one for you! Unreal! Does anyone else even have baked potatoe?

30 minute wait for 2 meals, absolutely TERRIBLE customer service

Vegetarian options: Asked for a single with cheese with the patty on the side or no patty they manager said they could do it on the side. Get home patty on the burger. I figured the 17 minute wait for food was them making sure it was right but the young lady at the counter definitely had no idea what she was doing.

Great food and service. Drive thru gets pretty busy for lunch and dinner.

The employees are always very friendly and courteous despite how overworked they are. Obvious staffing issues make me wonder how well this location is managed? It shouldnt take 40 minutes to get food through your drive thru every day HOURS past the lunch rush. Ridiculous. Best fast food burgers in town besides triple Os, but who has the time to wait? Dont support poor business practise and poorer wages

Double cheeseburger after Leg workout!

Should really hurry the drive threw up always waiting 20 mins for food the only place I m Duncan that takes 20 mins for fast food need more employee s

One hour wait between walking in store and getting burger. Employees in slow motion. Baconator tasted blandest ever. Rough neighborhood.

Extremely slow service.

Food was good but not before a rediculously long wait. Im not sure what sort of service platform they are using but its something to be seen! Employees spent most of their time staring up at monitors and while people wait in line for long periods for no apparent reason. All the customers in line were pretty frustrated. The day I was in there were quite a few street people sleeping in the dining area. Over all a pretty pretty negative experience.

Stood in line for over 20min. There was only 2 people in front of me when I got there

Wendys is always a five star for me

Waited 40 minutes to get the wrong salad and wrong flavoured ice cream

Good food, Service is a bit Slow at times, But like everybody its hard to find people.

I absolutely love Wendys. Its always been a family favorite treat. The service is fantastic, the food is delicious, I also love the options of sides; instead of french fries.

Pretty bad when McDonalds gets my orders right more than Wendys and some new staff are just grumpy as hell most of the time they ignore you. At least let a customer know you be with them in a minute

Super slow service and lots of mistakes on orders...

AVOID AVOID AVOID, managment needs to be overhauled here, and re trained.

It was better than expected, but, the gravy for the poutine was too thin yet, so I skipped out trying it.

My family and I went into the restaurant today to get dinner. We waited for 20min and noone was served in this time. All the focus was at the drive through. They left 2 other families ahead of us un served. I asked if they were serving the counter and didnt really get an answer.

They are amazing job on the breakfast. They are one of my favourites love going out there to get my breakfast and go to my program. They are so good and delicious. I gave them 12 stars please spend some love and enjoy Wendy s breakfast.

Staff don t have any desire to be friendly to customers, they leave the counter unattended for long durations of time paying no attention to the line up of people. VERY unprofessional and arrogant. Food is always half fast done and slightly warm to the touch. The only plus is their lobby is always clean because no one is ever there. Someone should hire a manager who actually cares to have staff with a great moral and a great customer service restaurant, after all we the paying customers are spending our money for the food/drinks and staff wages.

I understand they have a lot to deal with in the neighborhood their in. That doesnt mean they need to mistreat everyone . Ignore us for 5 minutes. Then Ask if we are buying anything. Before using of the bathroom Then tell us how fast we should be in the bathroom. FYI the womens bathroom door was actually kept open by the garbage can. After done with the bathroom. They wouldnt take our order . Im not going back here. Theres like 6 staff . Three on French fries station.

Service is garbage, stood in line for 10 mins, person at counter literally did all she could to avoid eye contact or acknowledge that I was even there, a simple I can help you in a few mins would have been the bare minimum courtesy needed

The food was good but the service is another story. The person taking our order was quite short with us when we asked some questions and seemed to be struggling with our order. I know she wasnt new because we have seen her before. There was a nice young man cleaning tables and we had a nice chat with him so some of the staff are nice . Look, I know working in fast food is no picnic, but dont take your bad day out on the customers. People have food sensitivities and need to make sure certain things arent on their burger. Btw, Kudos to the kitchen staff for making a delicious Baconator. July 7, 23 Edited to add. Service in the restaurant is still slow as molasses. So many people in the long line gave up and left because the line was moving so slow. Yikes!

Great visit at this Wendys...server was awesome and hooked me up with some extra chili sauce for my chili. Thank you!!

Kid-friendliness: High chair and boosters are always available Food

Like this place. Service is a bit slow but great food and clean.

Every time I order from here, they forger something and 100% of the time they never give me a receipt so I cant even come back and get what was missed on my order

1 staff for a full drive through and full lobby at 8pm seems like routine for them. Hire some staff perhaps

Im not a Baconator connoisseur like my son, but he declared this location 5 stars compared to locations in Parksville and Nanaimo, which he has frequented on multiple occasions. While the drive thru was a 30 minute commitment, and apparently its always this way with a long line and wait, the food was VERY fresh and delicious.

Nice enough place. No issues and got my food quickly.

15 min wait only customer there......And this is not the first time my but it is my last the whole idea is fast food its not ..............

There food isnt to bad .but I do have to say the wait either way suck if your customer or if your door Dasher sometimes the door Dasher has to cancel the order and what happens if when you take too long the customer cancelled the order then youre stuck with the food which I dont mind I give it to the homeless it makes me look bad because the customer thinks is the driver and I dont like that it takes up too much time when you have to wait up to 15 20 minutes there even if your customer trying to get a order its way too long I dont mean to talk bad about them but facts is facts Aug 8 the 2023 new up date I go to Wendys now after lunch is refusing to take my orders through doordash because the pickup service really sucked bad news I have to cancel my orders it took that long Im not sure whats happening there but the last four orders that Ive had for delivery has been on time for me to pick Im hoping that this will stay this way because theres a lot of people out there that like to eat Wendys and McDonalds is the greatest its always raining always on time people are friendly you like to talk with you take couple minutes out with you I really like that because it gets very hot and tiring driving all the time Wendys on that part that sucks I went in there yesterday to pick up an order the bag wasnt even folded properly I had to refold it for my customer the girl just slapped the food down on the counter at me and said heres your order very disrespectful whoever that girl was so heres to hoping that things improve a bit better at Wendys

Friendly customers service

Wendy s is Wendy s !

Love coming to Wendys the food is always great here always fresh and taste like Whataburger should taste like greatstaff restaurants always clean and theyve upgraded this restaurant

Went through drive-thru placed an order it was short one item. I went inside. I dont know who the young girl/ manager was she was very rude. She knew right away our order was short. She asked if it was short a chili I replied yes. She immediately walks away and orders someone else to get the chili when she was standing right in front of it... no apologies.... the person that dished up the chili had to ssk if I wanted a lid... really...

Wendys awesome as always. Nothing noticeably bad about this location. All good.

Their staff is rude and unfriendly. Especially in store. They do not pay a heed on walkins and will fully ignore you. You can try.

Food was not really warm... definitely not hot. Twice now.

They are ignorant and unwelcoming. They are rude and I have hardly seen any smile on there faces. I think they are overburdened.

Was a touch dodgy at this location.

Staff were slow, didnt know their own menu, unfriendly. Our order was very messed up forgetting items and not knowing what was in combos. Didnt get cutlery, straws, etc. Food was good but warm not hot. Eating area was not that clean.

25 mins in drive thru???

To whom it may concern! I am no longer a guest of your establishment, but I have to come there because I work in delivery and anyway I come there for orders, I try to take as few orders as possible from there. I would like to leave a review on your restaurant in Duncan. The service there is disgusting, which manifests itself in the attitude of the staff to customers. First of all, the staff never say hello. Secondly, their attitude is as if they came to them to ask for food and not to buy. They make you wait very long, do not take orders from everyone, toxin you wait first half an hour to place your order, then another half hour to get it. The attitude to couriers in general is terrible, never pay attention. Manager never helps, the staff stands talking among themselves and does not take orders, or as today, talking to the client about their personal affairs, but does not do their job, they never smile, it feels like for benevolence they will be deprived of their salary. After 10 oclock when they close the door, there is a queue of cars where you can wait for your order for about 40 minutes. Frankly speaking, the attitude towards animals is better than the attitude towards people in your restaurant in Duncan. Please help to establish work in your restaurant, do not lose your reputation, customers and as a result money. You have a very tasty menu, but when it is so flavored with terrible service, it is impossible to swallow a piece without disappointment! Thank you for your understanding!

Fries were hot and tasty. Unable to make us frostys. Informed us rudely. All tables were dirty and sticky.

Just got a salad from you guys with wilted lettuce threw out half the container. And when I tried to phone back you guys didnt pick up

$12 for the skimpy squished thing they called a burger.

My fiancé and I came here to get a quick bite to eat before work and he ordered a double jbc and I ordered a chicken wrap, the cashier never rang his jbc through, and my wrap literally fell apart and ripped in half. He asked the cashier to ring his jbc through, she did but it took 10 minutes to make. Horrible service, horrible food. Were never coming here again. Absolutely ridiculous.

Ordered two burgers for takeout, got home, and both were completely wrong. Server seemed totally disinterested in their job, and initially forgot to include one of the burgers in the bag. Terrible service.

Great food for fast food, and the staff are very nice, its unfortunate that the homeless camp is very close by

Frostys

To much homeless people outside, The food has hair in it all the time, And the workers are really rude

Went here during my time shopping in Duncan. Have been through the drive through multiple times, but this previous experience was dine in. I was very happy with everything. The food was snappy quick, and the dining area and restrooms were clean. The food was great. All the vegetables on my burger felt very fresh and everything tasted great. What else is there to day? Its Wendys! Grab yourself a Baconator!

Expect very slow, long lines and terrible service. It s like they don t want customers.

Second time at this chain I was discussed by the way food was served and drive through was even worst. Got home and there was nothing in my bun had to take it back the guy in control made me feel stupid. Whoever s in charge of this Wendy s should be looking at the Satisfaction of the Customers. I know a lot of people who stopped going there and it s sad that Restaurant will be the next to close its doors. Totally different attitude compared to Wendy s across the United States. Sad but True

A very pleasant experience. Service was great. No waiting food brought out to our table. Duncan is great Parking: Duncan is great

Can be slow at times but the food is always hot and fresh Parking: Lots of parking Food : 4/5 |

Completely disorganized, made things incorrectly, was complete chaos inside. Parking: Good parking

Ordered a baconator and poutine with a large frosty.....they gave me double of everything.....yay me

Food okay. Asked for no cutlery, but got it anyway. What a waste.

Burger was basically thrown together and was served warmish...I like my food served hot. Drive thru line was long and people were impatient, son was almost hit by a car in the lot. Wendys is usually a lot better than this, one of my favorite burger joints. Take some pride in your work please. I will give em a try again next time Im up in these parts.. Parking: Parking lot is too cramped

Love the biscuits they used to have here last few visits the oven seems to be broken is there somewhere I could make a donation to help get the oven fixed I really miss those biscuits ovens been broken for about two weeks now

Its Wendys. Home to some of the best fast food recipes but slightly dated restaurants and hit or miss service. Restaurant wasnt taking cards when I came through but otherwise, it was a Wendys...

Food was good as always when they get it right. They need to learn to read the special orders correctly also. Need to get the debit and credit machine fixed as some people dont carry cash to often anymore. Hope they get better and get that machine problem fixed

Great food, but sadly because of how great the food is the building is constantly surrounded by cars waiting to order food. An average wait time is easily 30min + and thats even the case at 10 pm. Would recommend looking into either opening up another location the demand is clearly there or find away to decrease the wait time.

Not great. Toilets only on request...

Order was wrong again...fries were mushy

Of the major chains, this is the best one. Better than McDonald s and Burger King, in my opinion.

Good food

Very slow but they were friendly 99 cent frostys

Great service good prices

It would be a 4 star of they had free wifi...

Ate two baconators and felt like I was going to die. 5/5

Service was quick and staff was friendly.

Oliver made this one of the best experiences I have ever had at a fast food joint, give that boy a raise! Will come back the next time I come through town just for the lovely customer service experience.

Great service

Never mess up my order and gives u your orders in seperate bags which makes it easy to check! Their breakfast is now my goto.

I had the taco salad this time. It was very good and seemed like a great deal. Truth be told, I never cared much for Wendys, but when they decided to put on a breakfast menu I gave them another shot. Im glad I did Food : 5/5 |

Its what you would expect trom Wendys, fast food. Good burgers and fries. Drive through can be a bit slow. Inside is clean and comfortable.

Usually good service but today they seemed quite disorganized

So ordered a chicken cesar salad, got a mixed salad that the chicken ran through, lots of croutons, little bacon bits, was just hoping for a good meal. Lol