Freshii in East Gwillimbury

Server appeared to be uninterested in job.

Smoothie tasted bland and looked pale. Not the best customer service either.

Nobody could finish their dish, we threw them away

I order salad but it was very watery and chicken taste like tone chicken and it s was very cold

Food is amazing but Staff in green lane are rude and not helpful

This location was closed on a Sunday at 5:30 when it says theyre open until 7. I was planning to pick up bowls for my family, so I went to Mucho Burrito instead!

Enjoyed a nice fresh Cobb salad here, Employees are friendly. Maybe the best place to eat for if your looking for a healthy conscious diet.

I ordered large catering salad and soups for a large group for lunch and they were so speedy and accommodating ! It was healthy and delicious as well. Thank you

When they alhave the right staff this place is great. but other times staff hide in the back and make customer wait to order. Also changed hours so they are closed on sundays now. Don t understand why this is healthy fast food, should be open 7 days a week.

This Freshii is horrible, the entire staff is incompetent, from taking my order and charging me extra for the substitutes they had because they were out of an item, to giving me raw steak, tried to return it and none of the 3 staff working there had any clue how to issue a refund. Horrible food Horrible service, don t order from here.

Clerk behind counter didnt care to be there, fair to be honest. Clean place with decent food if you get the right order. Got the wrong order twice now. Really upsetting

Worst location. I got a fiests salad, with chicken, which was cold and did not look fresh. Also I did not get the crunchy Croutons ilthe salad comes with. The staff didnt acknowledge me and seemed all over the place. This also is not the first time I ordered from here but it sure will be my last.

Healthiest fast food franchise. So many ways to customize your food for your tastes. Vegetarian options: Most dishes are vegetarian. Meats are add-on options. Dietary restrictions: Many ways to make dishes vegan.

Never have been before loved it. Friendly, food was great, service was fast. Will definitely visit again Food

Worst location ever, I went there couple of times and every time they gave a bad attitude, delay in preparing and most of the times the tables are dirty and they don t have cutleries.

THIS IS THE WORST FRESHII IVE EVER BEEN IN. THE STAFF ARE AGRESSIVE, & RUDE. THEY GET SO MANY ORDERS INCORRECT AS THEY DO NOT EVEN KNOW WHAT MAKES UP EACH ITEM ON THE MENU.....OR THEY HAD NON OF THE OPTIONS FOR THAT BOWL , OR HAVE IT READY IN A TIMELY MANNER. THERE WERE NUMEROUS PEOPLE IN WHEN I WHEN I WAS THERE WHO HAD ORDERED ONLINE AND IN PERSON.......EVERY ORDER WAS WRONG...OR THEY HAD BEEN KEPT ENDLESSLY WAITING FOR FOOD LIKE MYSELF. I WAS DISGUSTED TO FIND MY OWN BOWL WAS IN A BATH OF SAUCE MAKING IT COMPLETELY INEDIBLE....AFTER WAITING ALMOST 25MIN. THIS PLACE WAS ALSO PROBABLY IN VIOLATION OF SO MY HEALTH AND SAFETY RULES AS FOOD WAS EVERYWHERE ...COUNTER TOPS AND FLOORS. ABSOLUTELY DISGUSTED. PLEASE HIRE NEW STAFF.....WHO KNOW HOW TO DO THE JOB THEY ARE HIRED TO DO!!!

Terrible place! My sister and I got a bowl for her and the place smelled weird. I didn t think much of it, the food didn t look fresh either but we were like it s okay, maybe we re judging too much. We ate the food, it tasted a little weird but we thought maybe they put some sauce in it so we just went with it. The next day I went to warm the food up, and while it was in the pan I saw a COCKROACH in the FOOD. I can t believe we ate that food, it is disgusting. Now I understand why the place and food smelled weird. We had to dispose of the food immediately, terrible service. Never coming to freshii again. Please be careful.

Overpriced, Rude staff , undercooked noodles.

Worst customer ever. Rude and ignorant. Serves cold protein a day claims thats standard and listed on their menu which its not. Manager Karen is equally rude.

if i could rate this location 0 stars i would. I went to this location and waited in the front area for around 10 minutes to be served and none of the employees came out from the back. i had to call the store phone and ask for someone to come out of the back area to actually serve me. these employees are entitled and just dont care, which is proven by not even keeping an eye on the door. the only way i ll ever come back is with a pickup order.. but who knows if they ll even see that since they cant be bothered to actually get up and do their job.

New management is fantastic!!! The food was so fresh, amazing customer service.

Had an awesome lunch today. The fiesta salad is fresh and the portion size is generous. Amazing customer service

Love the food. Great portions for prices point, healthy choice too. Edit review, 26 September: However, we just got dinner tonight and one kids bowl had very little to know sauce and the other kids bowl had too much sauce. My bowl(Buddha Satay with chicken) was half the portion it always is. The fourth container was on its side in the bag. Wish I could post a picture. Please update your website prices. $3.00 more instore than online is misleading.

Super disorganized staff and food has gone downhill. We were given the wrong receipt. About six orders were served ahead of us. By the time we got the food it was cold. My Tex mex with chicken and extra sauce was missing the chicken and extra sauce. When I spoke to the staff they said they would write my name in a book to get a free protein next time. They couldn t find the book so it was written on a till slip - there s no way they will find that next time. When we were leaving one of the people served before us returned to complain about their bowl. We won t return to the green lane location.

The chain I love, but this locations service is brutal. Multiple times theyve forgotten my substitute requests, forgotten to add the sauce, and the brown rice is hit or miss (today it was crunchy and tasted stale - a huge miss). My husband went today to get us lunch after shopping. The cashier didnt know how to apply substitutes and when she asked for help the coworker added these as additions. So now were paying extra for additional items (we wanted a substitute) and the additional items they added were wrong. So now weve paid extra for items we didnt want. I do not recommend this location. Find another store.

Stale food and dirty tables.

The WORST location. The staff do no care and they do not ever answer the phone for orders. This is the SECOND time I added cilantro to a salad and even though I paid for it, they did not put any on. Also, if your produce has gone bad (tomatoes), simply let customers know instead of putting disgusting ingredients into an expensive salad. Completely done, I will drive further to a different location or find a new salad location. You have a lost a regular customer.

Great place to go to for food! Great service and yummy bowls!

Great food and great service

Great service friendly staff and and amazing food

Always great food, fast and a friendly workers. I used to order their often when I would forget my lunch for work. Great job :)

Great value

Friendly, fresh and flavorful

Clean and friendly location. Fresh food

Ive been going to Freshi for years.4 stars only, I asked for hot sauce but was told they charge extra.

I was in on a Saturday and ordered the Oaxaca Burrito, the guy that made it was a CHAMP! Couldnt have made it better myself. I go to many different locations and this one was the Best. Thanks for the Proper service dude. Definitely be back.

This is the worst freshii Ive been to ... terrible quality control ... potion sizes are inconsistent ... ingredients always vary.

Worst freshii location Ive ever been to. I was given a warm smoothie even though it was freshly blended (pretty gross) and the girl who was preparing my food had such dirty hands. I ordered my usual Mediterranean bowl, the quinoa was undercooked and it was thrown together in such a sloppy way. The outside of the container and utensils were also stained with food, sauce and cheese from her hands. I had to wipe them down before eating. It was dead in there and the girl didnt take the time to clean her hands or her station.

Fast Service

Great food, great staff!

Always good service

Mediterranean influenced food.Wraps salads,and soups.Good quality food and good quantity. They make their own bread on site. Friendly ,quick service. Place is clean.A good place for lunch.

Great healthy choice for take out. My only complaint is that they close around an hour earlier than most other food places in the area.

I ordered Cobb salad that I usually order for lunch , the salad dressing was awful, they substituted the blue cheese with a different kind of cheese , bacon is not fully cooked, and unfriendly staff. Last time !

Great atmosphere many different flavour options.

Everyone employed at this spot is awesome. One thing, the portions are a bit lighter than other freshii restaurants. I drive for a living and Im usually hitting up the closest freshii to me. Been to almost every freshii in the GTA. 4/5

Super friendly staff. Super fresh food and huge servings. Their brown rice bowls are my fav.

Greenlane location: Was disappointed these last 2 times in about 2 weeks Ive been to this location. We ordered a Tex Mex and Oaxaca burritos... They both did not taste like their usual selves. The Oaxaca had no beet and tons of cilantro which was way too over powering, and as for the Tex Mex, it just tasted purely like rice and beans , there was no other flavor to it, and on top of that the beans were incredible salty. My past experiences were always so great with Freshii. Its one of my favorite places to go! The fusions of flavors are normally incredible. So much time and money wasted... Wont be going back there again. And apparently they stopped wearing masks now.

They were not stingy with toppings and perfectly made the bowl. Everything tasted fresh.

Great customer service and the bowels are extremely tasty and filling. If your a calorie counter and want a fix for your hunger. This is an awesome deal!

First time at this Freshii, ordered a Teriyaki bowl with chicken added. It was so delicious! Fresh, generous portion. Will go back soon for more.

They call themselves Freshi, yet they use processed chicken and steak strips? Probably frozen! Can t they cook the protein themselves like Mucho Burrito does? Won t be back.

We went in at 6:45 and before we could say anything we were told they were low on supplies, which basically means get lost. I know its 15 minutes before close but you are still open.

Great place for lunch

Healthy

I was given chicken soup broth in my custom soup when I was very clear that I could only eat the vegetable based soup broths. The employee could have simply said no, we dont have any soup that is safe for you to eat today. Thankfully I only ate a few mouthfuls but it even that was enough to make me feel sick. At least my mom isnt allergic to chicken so the soup wasnt wasted in the end. I have been coming to Freshii regularly for months before this incident. Unfortunately as someone with severe allergies this is enough to make me stop eating here.

I ordered my lunch via the Freshii app. My lunch was ready when I arrived to pick it up. The staff was very friendly and courteous. The food quality was excellent and I look forward to returning to that location.

Wish I can eat more often here cause its simply. Amazing. Alot of healthy options.

Good

Good food but bad customer service and too much rushing causes hazards and improperly/mixing up orders.... The staff members gotta relax, slow down and do the job right. It really isnt rocket science. This is not even a hard job. If the food is worth eating then its worth the wait.

Dusty dirty girl works here

Stopped by while driving..the name sounded refreshing. First time in here and at Freshii. Great customer service. Both ladies behind the counter suggested me very well and my salad was AMAZING!! very clean place, nice good, nice smiles. I recommend this place.

Fresh, healthy and taste good.

Great polite service delicious food I will be back :)

Food and service was great

I love the Freshii chain restuarents and this store was not an exception. Friendly staff and great food.

Clean and healthy food which taste good.

Expensive but good and fast. Would be nice if you got points when you order in restaurant instead of just on the app

Awesome smoothies!!

Love this place very tasty food.

Great food! Healthy options! Little expensive.

Health conscious meals, with great portions, great prices + fast service.

Ive been here a few times. As the name of the establishment implies, the food is fresh! The Teriyaki Twist bowl has become my favourite dish. It is a bit light on the sauce so I recommend asking for more - and while youre at it, add chicken and subbing the rice for quinoa!

Great food, friendly service, only issue was the outside temperature and the door opening in the wind. Love this place.

This is the shiiiit

Had the Buddha s satay bowl (my go-to) and it was better than any time I ve had freshii at my usual downtown locations! Staff was super friendly and quick, I just wish they were open until 9 instead of 8pm.

Ordered off skip the dishes, really pleased with the Cobb salad! Definitely will become a return customer

The ultimate healthy fast-food. Very pleased and excited for services like this to be expanding! Price is not expensive. Terrific options for vegetarians, vegans, and meat-eaters alike. Tasty, filling, and healthy.

Fantastic selection of delicious meals.

I m a freshii addict and the Buddha bowl is to die for this location is quite new and they are still working out some kinks but I feel it will be a very successful store!

Absolutely love this place!! Delicious, healthy food and fantastic staff! I highly recommend it!!!

Love this place! The staff are so friendly and knowledgeable, it s clean and tidy inside and the food is amazing!

Love Freshii! Always delicious

I am going to preface this by saying...the girl who served me was super nice. However, there is a MAJOR Health Concern, while the girl was making my food i noticed a young man was cleaning out the food trays ie...where the corn is, feta cheese etc. As he was cleaning the food trays with the cloth he would wipe the sides of the tray and wipe the excess food back into the tray with the cloth. When he needed more water for the cloth he wouldnt ring it out and as he was wiping, water droplets got into the food...totally gross, if this is how freshii kerps things clean...im going to have to eat somewhere else...retrain the employees on bacteria laden cloths and use a utensil to clean excess food or take the tray out next time or throw out the food that fell out...totally inexscusable.

Items are ALWAYS missed so double check your order. Staff are always friendly, food is always fresh.

Been here a few times now; food and service is always awesome!

Great customer service! Food was delicious.

Ive ordered bowls from here a couple of times and theyre great. I just ordered a Cobb salad via skip the dishes and all of the lettuce was dead, the blue cheese was in massive balls(not that big of a deal) but I was not impressed with the salad. I gave them 4 stars because every other time Ive ordered from them Ive had no complaints.

When I came in for lunch, I informed the staff that I had a few allergies and they were very accommodating. She told the person who was preparing my order to change gloves to ensure there was nothing that could contaminate my food. A+ service. Would DEFINITELY come again!

This place is still open? Lack of flavour and they dont seem the cleanest. Young staff maybe thats the problem- they dont seem to care.

Great food and value for fresh healthy food.

Always a great experience here. Friendly, helpful staff and the food is delicious

The food is absolutely delicious and so healthy. Good choices however a little pricey!

Only the best! Bronwyn is super amazing and friendly

Its my favourite location of Freshii. Good quality, excellent costumer service. I love it!

I had an amazing experience here this morning. The staff was welcoming and kind, and my smoothie bowl was made perfectly and tasted amazing! Always a positive experience here, and very healthy & yummy options!

VEGAN. Lost of vegan options. I love the noodle bowl with falafel and teriyaki sauce! Healthy and delicious

Food is always amazing, especially if you are looking for a healthy choice. Best option for healthy fast food in the area.

Always great meal here. Real food / fuel when shopping in Nwmrkt. Reasonable price compared to all the fast (fake) food out there. Gotta go for the little Protein Bomb (freshii Bite) after. Its the Bomb.

If you have food allergies, you may not want to eat here. My husband and I were regulars and assumed all was well as I have celiac disease and my requests were always cheerfully accommodated. During our last visit I casually watched the food prep from our table and noticed things such as crispy wonton strips and sliced almonds were allowed to fall into the toppings below as they were pulled in handfuls from bowls. The store staff said they regularly clean and pick things out, but I tried to explain how cross contamination works. It was suggested I contact Freshii HQ, which I did, and they see no room for improvement in their food handling. Unfortunately, we will not return.

I typically visit the freshii in Woodbridge, but have been to this one about five times. Each time Ive been to the one in East Gwillimbury I have noticed that the sauce on the Buddha satay is watery. They also only put about four pieces of chicken and three pieces of broccoli. Its really disappointing because I truly love freshii and this dish. Would like to see a little more flavor in the foods here rather than, what i believe is watered-down sauce.