951 Pape Ave, East York, ON M4K 3V6, Canada
The most delicious pizza I’ve ever had in Toronto so far! Not to mention the excellent customer service and friendly staff! I highly recommend getting their tiramisu for dessert 10/10 *chefs kiss*
Terrible food. The Marguerita pizza was so dried out and tasteless. Looked as though it had been sitting under the lights. Pasta with clams (if you could find them) was bland and not the least bit appealing Nothing Italian tasting in either. Would never order from here again
Unfortunately, we really didn’t enjoy our visit. The pizzas were okay, but pretty bland, we also ordered mushroom gnocchi and rigatoni alla vodka, it was all bland. The gnocchi was so squishy and soft it was kind of gross, and it had way too much cream sauce. There was pancetta in the rigatoni that tasted like cardboard and it wasn’t even in a vodka rose sauce like the menu said. They didn’t bring any cheese to the table for our pasta, they dropped the food off and never came back, didn’t refill water or check on us again. After reading so many great reviews I was really disappointed in our experience, we won’t be going back.
Ordered the cream and mushroom pasta with chicken for pick up. Everything was cooked properly and plenty of chicken. My only issue was that they don't give you a bag....or maybe too much cream sauce. The meal was in a foil pan, with a lid and in a little pizza box. Despite trying to keep it flat while walking home, sauce leaked through the box and on to my jacket, pants and shoes. Consider asking for one for take out pasta dishes.
Good food and service. Tried the spaghetti with meat balls and it was decent. Meat balls were a little dry but tried my parents spaghetti with meat sauce and it was excellent. Will have that next time. Atmosphere is very homey. The type of place you'd bring your older parents for a relaxing non rushed meal.
I’m so glad I came across this place tonight. It was my first time there, but definitely won’t be the last. Food was great, and the owners were such lovely and pleasant people. Juan has passionately decorated their cozy restaurant herself, and she’s done a great job indeed.
Great place! The eggplant appetizer is a huge portion! Delicious “homemade style” pizza. Very cozy ambiance and welcoming staff! Would like to come back and dine in; I have a feeling it will be like visiting Italian friends. :)
Let’s start by saying yes 1000 times. This is an amazing restaurant. All the food is fresh and very delicious. The prices are extremely reasonable and the service is excellent. It doesn’t matter if you dine in, take out or get it delivered, it will always taste good. The owners are so nice to everyone and always greet you with a smile. This is an excellent little gem in the city. You won’t be disappointed.
The best
Best pizzas. Very nice atmosphere. Food is delicious!
Great place, and great service. Amazing fooddd Food
SUPPORT LOCAL !!!! Prices are as traditional as the menu and the decor. Great food, great service, comfortable atmosphere. And the prices bring me back 20yrs. Never disappoints
Very nice people,tasty food!
The pizza is really good, and its nice that they do not only serve pizza but have other options. The atmosphere I thought was really nice and I enjoyed being in there since it was not very busy either
This has been my go-to pizza delivery spot for years (lots of chicken options!) - but I hadn t tried the tiramisu until today, and let me tell you: La Grotta has one of the best tiramisus I ve ever tasted. Come for the pizza, stay for the wonderful service, and don t leave without the tiramisu.
If I could give no stars I would. The customer service was the worst. The food quality seriously lacking and their ability to blame the customer has no limit. I seriously suggest you eat somewhere else!
I go there regularly. The Meat Amore pizza is delicious and I have never had a meal there I didnt like. Excellent service!
The owners are amazing, the food is fantastic & we love supporting local. I would definately recommend anything on the menu
Great Pizza, very cosy and lovely environment
If you want to try Italian pasta pizza or sandwiches or desert ( I love the Tiramisu), they have many options and also i would suggest the chicken wings freshly made and this is the one-stop shop I would recommend.. Dietary restrictions: They have gluten free and other dietary options Parking: Street parking and also back of the restaurant too but always ask the staff for a free spot Kid-friendliness: The staff is super friendly.. Definitely a family restaurant you would take to.
Very yummy, good quality, home cooked Italian food!!! Cute little restaurant and the lady working there is so nice! Got takeout meatball and veal parmigiana sandwiches, highly recommend both, they come on a soft baguette which was really good. Everything was freshly made and very well wrapped, still hot when we got home. Cant wait to go back!! Forgot to take pics cause yum
Very cute and quaint Italian restaurant with great food, large portions and friendly service!
Amazing food, great portions, love the atmosphere.
Great place, delicious food and really good and chilli vibes
Great prices for delicious pizza and super service! Highly recommend the specials (that include chicken wings, salad and pop)!
Amazing local spot! Friendly staff and great pizzas. So many options and varieties. We order from here almost weekly. They deliver local, and always on time. Our kids love the pineapple, and we love the many many options on the menu.
One of the best pizza s in the GTA.. love to dine in as well
Amazing food and amazing service! Favorite restaurant :)
Their meatball sandwiches are top notch. Will be back to try other things on their menu.
We found this place by following our nose. A couple of weeks back, I was heading up to my apartment and with me in the elevator was a food delivery guy who had a pizza that really smelled wonderful so I asked him where it was made. He gave me the name and address of La Grotta Pizzeria and I made a mental note to try out the place. I must say it exceeded my and my hubbys expectations. The pizza we ordered (the Pastorella) was pleasing to the eyes and delightful to the taste buds. The individual flavours of the different ingredients (sauce, cheeses, vegetables, herbs, chicken) were both distinct and at the same time blended with one another for a very unique overall taste. My normally picky hubby really liked the pizza and commented that it was not greasy unlike other pizzas he had tried before. I also found that the crust was light, cooked just right and didnt leave a bloated feeling in the stomach. I was full but it didnt feel heavy. We also got to chat with the owner who was very nice and explained to us how he makes the dough and sauce and where he gets the different cheeses for the pizzas. Overall, we had a really nice experience and we will be back to try out the other items on the menu. This place is highly recommended.
I really wanted to like this place. The pizza was mediocre, at best. I gave them another opportunity, and got quite possibly the worst meatball sandwich that Ive ever had. Subway makes a better one They seem like nice people. Nice little location. Reasonable prices. But I just dont like the food at all (and the food is what matters most).
We went there on Thursday, was not busy. The menu has so many options. The service was good. The food was very good.
Overcooked pasta with odd tasting tomato sauce, microwaved lemon chicken that smells like boiled hotdogs. Not Italian food. I know the pandemic has hit restaurants hard, but customers still want and deserve good, fresh quality. This was neither. Hopefully the pizza is better
This restaurant consistently fulfils my alter ego as an Italian. As a Scot raised in Greektown, there are no words to describe the authenticity of this food. Everything on the menu. I order once a week because it always tastes so fresh and delicious
Sweet little Italian place with really yummy food. Had the fish of the day with veggies and potatoes and it was great. Definitely going back
What a great neighbourhood spot! The service was fantastic, the atmosphere was great, and so was the food! We were actually super pleasantly surprised at how large the portions were. Id highly recommend the housemade tiramisu, that was hands down our favourite part of the meal.
My sister usually orders from this place and it is always excellent, so when it came time for me to buy dinner for the boys for Dungeons and Dragons I chose this place. I ordered online using their website, and I was a little unsure if everything would go smoothly. My friends house is difficult to find due to being on a corner, but the delivery person arrived on time and if he had trouble finding the place, he didnt mention it. The pizza was AMAZING and exactly what I ordered. Everyone was hyped about the pizza and we slammed that excellent za. Marty, this pizza rocks! Marty, this pizza is so freaking good Marty, oh my gosh this is this is a real treat.
Got tired of all the big-chain pizzerias for the family ritual of a Friday pizza with a movie, and ordered from La Grotta. Everyone loved it. This is the best pizza in GTA.
Best find!! Food is INCREDIBLE, had the most amazing gluten free pizza I ve ever had, they also do gluten free pasta - so hard to find authentic Italian that s GF. Staff was so warm and friendly. A real genuine place. If I lived in Toronto it would be my go to! Oh - and the price was so low for the amount and quality of food. 100% recommend. Dietary restrictions: Amazing gluten free pizza and pasta
Lovely neighbourhood spot - we usually order directly from their site.
Very cute place. Great service. Tasty food. I can definitely recommend this restaurant, and I will definitely come back again.
Vegetarian options: Great spaghetti and tomato sauce and other wonderful pasta dishes. Wonderful brushetta Food
Great pizza!
Amazing food and service!
The food here is amazing! Cooked to perfection, always! I ve had their salads, bruschetta, mussels, calamari, pizzas and pastas. Everything is always fresh and most delicious! LITERALLY THE BEST HIDDEN GEM IN TORONTO, HANDS DOWN! 10/10 I will always recommend!
Our favourite place to order pizza!
Absolutely delicious calamari and very tasty pasta. My toddler loves the kids pasta from here. I got the chicken marsala with spaghettini and in the past I also got the Alfredo fusili with chicken. My husband had their chicken Parmigiana. Everytime we get food from here, it is excellent quality. This is our go to Italian food restaurant. Highly recommend.
Excellent local pizzeria. Our go-to place when ordering for home delivery.
Pasta, salad, pizza, excellent chicken wings...dine-in, takeout or delivery, the whole experience is first rate.
Delicious
One of the best Italian restaurants in town. Tried the pasta and garlic shrimp which tastes so delicious. Would love to go back!
My wife and I decided to tey something new this evening for dinner in the area. We stumbled upon La Grotta on line. After reading many great reviews with a few not so great (theres always a few that are not happy no matter what) we made a reservation and gave it a go. We dont eat out a whole lot but were glad we tried this place out. The lady who took care of us treated us as though we were family. The food was delivered fast to the table, and we were very satisfied with both the quality and the quantity of our dishes. We shared a pizza, an order of penne with a lovely rose sauce, and a Cesar salad. With a glass of Perrier each and tip, 64 bucks. We would definitely recommend this cute quiet clean and peaceful establishment to anyone we know. We will most definitely be back again. Many thanks to the kind people who took good care of us there tonight.
Great pizza....lovely service
Amazing pasta!
Great food, excellent service!
Love their pizza.
I did not care for La Grotta. The pasta sauce was bland and they through our leftovers in the garbage without offering us to take it with us. She took our plates off the table without asking if we were finished eating. Through it in the garbage in front of us without asking us if we wanted the leftovers. The meatballs were very dry and hard. The chili flakes were ground which I thought was strange. For an Italian restaurant, I would not recommend this place.
Imagine we entered the restaurant at 11 pm to see around (it closes at 11:30), while there was an ongoing birthday party with a sign that there is no empty table(because of the private party). The lady looked at our face and welcomed us with a nice smile. I could vividly read her eyes saying lets not disappoint them. She kindly asked how many people are we... then prepared a table at the corner and added 4 chairs to it, and gave us a spot, as well as calling the chef, who had almost checked out! We ended up having a delicious pizza, and a superb experience! GOOD JOB! THIS IS CUSTOMER SERVICE.
Always exceeds our expectations! Fast, friendly and clean service. Weve been coming for years and never disappointed!
Best pizza around, absolutely delicious. Very friendly and timely service as well. We have been regular customers for a couple years at this point, definitely plan to continue! Mille grazie!
Disgusting
We got the pizza several times from there, and every time its just perfect! Very delicious and perfectly cooked! Highly recommend :)
We went out for a lovely family dinner and enjoyed it immensely! The farm to table approach by the owners just adds a cherry on top! We enjoyed a delightful dinner in the charming and eclectic atmosphere of the gem of a restaurant. We enjoyed the Fettuccine Alfredo and the Veal Marsala enjoy that we decided to take home slices of the homemade Tiramisu and Cheesecake. What a wonderful dining experience!
Im not pizza women before until I have lagrotta pizza.I have volcano pizza its really yummy and the service was very good too
Had take out calamari and one of their pizzas from this restaurant and it was pretty average. The host was really friendly though!
This restaurant has a small menu, and the quality shows that the menu is PERFECT! Great flavours, huge portions and incredible pizza makes this place a must try, either for dine-in or take away.
Best Tiramisu
La Grotta has a cozy, warm atmosphere that makes you feel like you are home. I love the character and charm that the decor, knick-knacks and artwork add. The food and service are equally amazing. It is very easy to access from the TTC as it is only a 10 minute walk north of Pape Station. It is the perfect place for a casual or special dinner out, and the environment is well suited for sharing conversation over dinner.
NEVER GO BACK TO LA GROTTA AGAIN!!!! We have been supporting locals specialy for the past year and a half but when the service is awful we got to speak up. Last time we got there to enjoy being in that cozy restaurant, the young waitress who served us was probably so high or something, not focusing on our orders at all, and seems doesnt like what she is doing !!!!!! She rolled over her eyes at us and walked away when we asked for the leftover containers and more water!!! Are you exhausted or you are so much into yourself? We have been there in the past because we live in Greektown and used to get good service and food from that restaurant but the odd thing was this waitress who ruined our weekend with that laziness, carelessness, and awful attitude. Customers deserve to get great services (Having a smile on your face, welcoming &, etc. ) because we pay for the food and that is not cheap these days. Overall not worth trying it anymore!!!
Very cozy Italian restaurant on Pape. Ordered the Spaghetti with meat sauce, it was amazing definitely try this place it has a great vibe food came fast and was exactly what I was craving tru authentic Italian food !
I order pizzas there pretty often its very good and they have a lot of choices. Friendly staff too.
Terrible customer service. We ordered online directly from the restaurant in order to support small business. In the delivery notes we specifically instructed the delivery driver to use the back door as that is our main entrance to a house that we share (we do not have access to the front). My boyfriend was charging his phone and didnt notice that we had missed 2 calls. When he called back the owner screamed at him and told him that the driver went to the front door, to never call back, and that our business is not wanted. He also threatened to take us to court LOL
The absolute best pizza in the east. Great specials for individuals and parties on pizza, wings, pasta, and more. These folks are the real deal -- a true pizzeria and Italian restaurant that does all the staples incredibly well. Delete franchise pizza-slingers from your phone; go La Grotta!!
Great food and reasonably priced fantastic pizza and wings.
Soooooooo Good and so fast , I loved my vegetarian pizza
So good. So homey. So simply delicious.
Instead of going back to our favorite pizza place, we decided to try something new and something thats not in every Blog post. Pizza is something you gotta try every mom and pop shop and not just Top 10 pizza in Toronto. We really didnt know what to expect from a no name pizza shop with only ~100 reviews when we saw La Grotto only 10 minutes away from home. As you can tell, we made an absolutely amazing decision. What an amazing pizza. We ordered the medium Tuscany Tenderloin with extra cheese and a Gnocchi Alla Diemontese (couldnt eat this yet). The Tuscany pizza had a hearty amount of cheese and meat. The base sauce was top notch. The crust was perfect, not too thin not too thick and crunchy on the edges. Not the Neapolitan style, this is more of a New York Pizza, but also not the thick bready crust from large chains. It was amazing, me and my wife couldnt finish the medium pizza, so we had to put the Gnochhi away for later. I will update this review once we have had that as well and or when we order more pizzas. Because we are definitely ordering pizzas from here again.
Ordered The Deluxe pizza in celebration of National Pizza Day. The pizza was deliciously amazing. Perfect crust, thin base and loads of toppings. It was baked to perfection. I highly recommend their pizza!
Did a skip order...the calamari seems over priced. Felt a little robbed tbh almost 20 dollars for a less than portion.
Damn good food! Friendly and authentic. Great value for the dough!
Yummy pasta
I read a good review about this restaurant and I ordered a Pizza and it was very good. I also tried their lasagna, it was cook to perfection. The prices are reasonable, the portion are substantial and the service is excellent. I highly recommend this place.
Best pasta I ve had in a long time! Perfectly cooked and so flavourful. Great price.
Solid 4 stars. This is another installment in my mission to try all the deluxe or combination type pizzas in Southern Ontario. This is a good execution of a classic combination. No question the tops were plentiful and care appeared to be taken in its assembly. Two additional notes... there was a distinct smokey flavour probably from the bacon. Also I noticed a hint of spice from the tomato sauce. Possibly the chef can comment / confirm on these two aspects. Definitely at the top end in terms of price (SM $16.99... see photo) but like I said a good execution. Is it the best combination pizza in Southern Ontario, no Jims Pizza in Trenton holds that title.
I dont understand why theres so many 5* reviews. Ordered a large pizza and it was a soggy mess.
Very good Italian food. Love the gnocchi and the penne.
I moved into the neighborhood 2 years ago and found this hidden delight. I have only ordered takeout because of covid, but Joanna and the rest of the staff have been the nicest and friendly people in the hospitality game. Not to mention the food is amazing and authentic! I have introduced family and friends who now ordered it and come pick it up because they live too far for delivery, but happy to do so. Bravo!!
Unbelievable service, pizza was amazing, highly recommend and lovely staff
The BEST pasta, home-made tomato sauce and mozzarella cheese. Penne is my favorite!!
Friendly staff, great customer service and tasty food . Best restaurant on Pape Ave.
Delish!
The food is really really good, the portions are big, its always fresh and the server lady is always sweet. Staple fam night restaurant
One of the most delicious pizza in Toronto! More expensive than in most places, but the quality is awesome!
Great place excellent food and inexpensive.
Extremely Gracious host. Went above and beyond to prepare a pasta which wasnt on the menu for the picky little one. Spaghetti tasted well and the smoked bacon tossed with olive and eggs added to the flavour. Pizza was awesome as well.
Wife loved it. Found it peaceful, perfect temperature and food was on point. Thats all we were looking for. A good spot in the neighborhood!
Tasty food, good prices, good service
Ok. There s few places that I ll dedicate myself to when it comes to Italian food . This is one of them. More like comfort food, they don t skimp on the good stuff. Pizzas and panzarrotis are packed full of great ingredients. On a bad day the Panzos solve all my problems. Visited the restaurant for a sit down for the first time with the family. Love the service the owners give. The house wine is delicious. Went for a pasta carbonara after a calamari starter and it did not disappoint. I greedily devoured a huge position of pasta and had to be held back on licking the plate. Love this place! Visit the restaurant for a sit down. You ll be happy you did.
Really Good pizza
Ordered a panzaroti, everything was good except for they under cooked it. Rushed it to me too fast.
Went in last night for take out I ordered the veal sandwich, an it had to be the best one Ive ever had . The staff was very friendly the place was very clean, I would most definitely go back there again
This place is awesome - quaint spot with a very cosy feel and owners are just wonderful people. Their Pasta, Pizza and my favourite Panzo are all really well made. Reminds me of homemade fresh meals!!
Delicious homestyle Italian food. Large generous portions and great flavours. The warm mushroom salad with goat cheese is outstanding and a meal in itself. The pizzas and pastas are really tasty too. They have beer and wine available for takeout at very reasonable prices and do pick up, or their own delivery in the east end, so no extra delivery app costs!
Amazing food, reasonable prices. I recommend it!
Wonderful food, caring delivery, a great dinner, will order again thanks!
Love this place!! Delicious! Grwat service, and delivery, Will order again!!
delicious italian, I come here regularly and I highly recommend it.
I ve loved everything I ever ordered from them. Their pasta sauces are the best and the chicken limone is to die for!!
Ordered pizza past and wings. The pizza was so good and the pasta too but the wings were dry and seemed old.
Great delicious food
Lovely food and lovely humans!
I have been a loyal customer for years. I love the food and the owners.
Great food .
I am a chef and as a connoisseur of ingredients and preparation of dishes, I can say that it was an excellent pizza option. 100% recommended and the treatment was fast and very gentle. I will definitely be back! Thanks
La Grotta never fails. Awesome food. Fantastic service. Prices you cant beat! During the pandemic please consider ordering through their direct line. Lets keep these Ma and Pa places open <3 so needed for our community.
A small business I am happy to support! I heard about this place through an Fbook group and Im so happy I checked it out. Really tasty, good quality food and portions decent. Decently priced and had that home cooking feeling.
Excellent pizza good service very quick
Order the spaghetti and meatballs. So tasty. December 2020 - I am changing my review from 4 stars to 2 stars. This place has gone downhill a lot. No longer recommend.
Best Pizza! Their sauce is like Italy! Absolutely delicious
Ordered via their website. Order arrived hot, quick and the driver was very professional and nice. However, the quality was way off. The veal parmigiano had the veal on the bottom of the container and was completely covered by rigatoni absolutely swimming in a sea of bitter tomato sauce. Im of Italian descent and can be picky about pasta so perhaps others would actually enjoy what I considered abominable. Had to toss it in the garbage. My friend had Fettucini La Grotta and she commented it was a bit better than Lipton pasta sides. All in all, her dish was edible though not enjoyable. I would assume their pizza is much better so going to give it three stars, however I will never, ever give it another try. Shame, would be great to have a good Italian joint in the neighbourhood.
I feel like no one talks about this place, but it has scary good pizza.
Takes me something to bother commenting - this pizza was excellent , ordered in, arrived in 30 minutes , thin base (crust) , hot and tasty as hell. Well worth a try if your sick of nova, mammas, even Danforth pizza house didn t have a patch on this
Great little hidden gem in Pape village just north of the Danforth. Havent had the pizza yet but the entrees are well done Italian American type fare with healthy servings and fresh ingredients. Its a nice, unassuming, local place, my kinda establishment.
La Grotta has been my go-to for delicious Italian comfort food delivery for years. Their items always arrive piping hot, freshly made, and scrumptious. Their chicken parmagiana, chicken Florentine, chef s special pasta are my standard faves: garlicky, with fresh steamed veggies, served in heaping portions with crispy Caesar salad and slices of garlic bread for soaking up their flavourful marinara sauce. I ve turned many neighbours on to this place, and they ve become their favourite take-out and delivery, too. Pizzas, pastas, solid. Call them.
The most inedible lasagna I ever tasted. Never ever again! Felt like Italian so we went here for a taste... and if youre Italian you will not eat here. If you do youre clearly being paid to do so. Keep your disgusting food.
Definitely a hidden gem. The pizza is good as well as the prices. The location is very dim in terms of appearance from the outside so it makes it very hard to find if you re not familiar with the restaurant.
This is definitely a lovely authentic Italian restaurant for the whole family. The staff are very welcoming and the food is delicious.
Pizza is very good and nice patio.
Love pizza!
This is a beautiful place for pizza and pasta. Everything on their menu looks fantastic. We tried the woodbine and pape pizzas, which were DELICIOUS. My friend has the chicken and shrimp pasta which he loved. Try the house wine. Definitely recommend!
Amazing Italian fusion foods. Always uses fresh ingredients. Their pizza and pasta are to die for. Really friendly owners and chef.
After a long day at work, I wanted Italian food. This restaurant gave me homemade vibes. Their cannelloni and their carbonara fulfilled me and my fiancé s craving for cheesy carb-heavy goodness. Thank you La Grotta! And it closes at 11pm (for those who work late and want to have some good homemade food!)
This is a great authentic Italian restaurant. My girlfriend and I were planning to go to Il Fornello but it was completely booked on a Friday night. We wanted Italian so we found this place and I am not exaggerating when I say this is leagues above Il Fornello in terms of ambience, authenticity, taste, service, and quietness at a very similar price point. Its a bit of a walk from the Danforth but it is worth it. Definitely coming back.
Nice and very fresh ingredients are used - fresh veggies and everything seems fresh not frozen. Pizza is great and the salads are so fresh and yummy. Nice clean food and place.
My favorite place to eat. Authentic Italian food. The service is wonderful the owners treat me and my partner wonderfully. Ive had birthdays there, dates, everything I can think of!
Great prices, lovely little restaurant.
Simply the best ....
Amazing food
Excellent and fresh every time I have had it and I usually go for take out
Very nice restaurant with great food
Delicious food, great service, and amazing with our 6 kids!! Would definitely recommend.
Super quick and friendly service. The food was hot, fresh and delicious. A great find, if we have time on our trip will definitely head back.
Felt like home. I cant suggest this place more! Its amazing. As a tourist, Id move here just to eat here every weekend.
Very nice pizzas maker also others food like pasta fish meet balls lasania etc
Perfect!
We orderes the chicken parmesan, 4 cheese rigatoni, garlic shrimp, and arugula salad. Everything was fresh and very flavourful! Will definitely return!
Wow. So wonderful and fast. So pleasantly surprised!
I have experienced great service every time I come here. Food is great. I keep coming back.
Great food and service
This is a delicious family pizzaria and pasta restaurant and I highly recommend it. They use the freshest ingredients and have an extensive menu. If you live in East York, you can dine in but many people order delivery. Recently, I organized a dinner party for a group of 20 adults and 5 kids and we held the party at La Grotta. Together with the co-owner and hostess (Joanne), we put together a great menu and they even made a custom pizza for us with our favourite ingredients! The corkage fee was low and the service friendly and accommodating. All told, it was a very economical and delicious experience. I highly recommend La Grotta!
Not one bit nice. Waste of $50
Ive ordered from this restaurant many times. I order because the service staff is super great! Ive even promoted it to local friends.... Last night, my blood sugar dropped and I called because I know I needed meat to stabilize it. I explained it to the order staff for delivery. I ordered red meat with any side and a Caesar Salad. Unfortunately, my blood sugar got so low, I fell resulting in a huge bruise on my forehead. Delivery was good, timely otherwise. This morning I called to thank them but also that I didnt receive any side with my meat and I was charged $24 for a piece of meat and a salad... I was screamed at by the owner and was told that my phone and address will be blocked. It boggles my mind! And a shame because Ive spent hundreds of dollars for delivery from this location for years.
Great service &!Tasty pasta !!!
seen cockroaches !
The best pizza Ive had for delivery in the east end. Their spinach salad is also great.
We have ordered take out a few times and decided to go in for a bite. Food was great (we had the spaghetti carbonara and gnocci with tomato sauce) and the service was excellent. I would recommend it.
I used to be a fan and regular customer of this establishment. I will no longer be going here due to their horrible customer service. I ordered a veggie pizza for delivery and upon receiving my order noticed that the pizza crust was soaking wet and the pizza box had a huge hole in it due to the moisture. After calling La Grotta voicing my displeasure at receiving an inedible pizza I was simply told that when you order a pizza that has mushrooms on it thats what happens. How a pizza place can knowingly send out food that they know wont be fit for consumption is crazy to me. And then to not want to work with their customers to rectify the situation shows how much they truly value their customers. Shame on you!
It was our second time ordering from La Grotta and - NEVER AGAIN. They delivered us food that had gone bad, and their follow up to it was even worse. We ordered two different pastas that came in cream sauce. Along with dessert, it came to $68 bucks. Pretty expensive for delivery food, but if its good quality, whatever. The real issue was that the cream sauce had clearly gone bad. The food reeked of a fishy odor and tasted like itd gone off. We called the restaurant and explained the issue and were told the chef had gone home for the night (this was around 9:30 pm) so they couldnt do anything about it (Though, why would the chef have to be there to refund us or otherwise address the issue?) We then put the pasta outside in our compost bin. We called the Just-Eat service we ordered through and explained the situation, since $68 is a lot to just throw away. They had great customer service and called the restaurant on our behalf, who, after much back-and-forth, suggested they would remake our meals and send them over (.... so the chef DIDNT go home, you were just too lazy to deal with a customer complaint?). We explained to Just Eat that we didnt really feel comfortable with that, since it would probably be the same cream sauce used, and wed just like a refund tonight. This is when La Grotta demanded (through the Just Eat agent) that we show them the pasta to prove we didnt eat it. We explained that since we had called the restaurant and they said there was nothing they would do tonight, wed thrown the pasta out. They then told us to GET THE PASTA OUT OF THE GARBAGE, and theyd send their delivery guy back to inspect it in order to get a refund. Are you for real? You could hear the eye roll in the Just Eat guys voice, too. But we did just that - took the bag back out and set it on the porch for their inspection. So the JE agent told the restaurant we were agreeable to that. Of course, at that point La Grotta told him they couldnt be bothered to sift through bags of garbage and would (finally) give us a refund of the cost of the pastas (we still paid for dessert and drinks. Fair enough.) Wow. Between the food having gone bad, lying to us about the chef being gone, and the nasty attitude - were definitely never getting La Grotta again.