Caribbean Heat 2 - new online ordering via website! in Etobicoke

Good

The person answering the phone is the rudest person I ever encounter. Do not ever clarify your order with this woman or she will raise her voice at you. Maam you need to check on your customer service.

Great food and Sunday has live singers and dancing available Vegetarian options: Vegetable fried rice! Food : 5/5 |

Good food and service

Customer service is not great (especially on the phone) for home delivery. She put me on hold for a really long time without first giving me heads up that she will do so. The lady was very impatient, rude and its very uncomfortable trying to place an order in person or on the phone there. Food is ok but the lady thats on the front end taking the order makes it very unpleasant. Was too sick to complain so I let it pass but the times I have gotten food from there (once in a blue moon) its unfortunately mostly been an unpleasant service.

Food and service was good, but the atmosphere could use some upgrades.

Food was extra salty and when it was brought to the managements attention he was rude about it and said come tomorrow the kitchen was closed.

Good wings!

Same meal in person is $50 vs $75 on DoorDash. Rip off

If there was a no star or half star, I would have rated this place that low. No serving and hospitality ethics. I was sitting in the restaurant for more than 20 minutes without anyone taking my orders. I finally decided to go up cause I see one person working. The cashier / waiter / cleaner pretends as if Im not there and went ahead n serve the other customers their beer. When she returned, she spoke to me very rudely. Such a turnoff!!! I was sitting waiting patiently for my food...after 30 minutes or more then I decided to ask if its done?? She with her unpleasant attitude said its done...ughhhh serve is such a turn off

I called to place a delivery order asked about the menu and was hung up on. Absolutely RUDE! I would never ever call or order again!

Just called this restaurant 5 seconds and ask the person who answered the phone what is available to order, he ask what is your phone number? I ask is it possible I can know what is available he instantly said, CALL ME BACK!!! And slammed the phone down........I am still Im shocked of what just happened......my God!!! Ridiculous customer service , rude and disrespectful. Would never ever encourage anyone to go to this restaurant.

The actual worse customer service I have ever received! I called and this rude man hung up on how theyre still in business.

This is the most horrible food ever, the food had no salt no flavour and I do not know how people still come to this restaurant to eat, clearly its to drink and be drunk to eat their damn food. I ordered pepper shrimp, the most dry and I tried to speak to the trini lady that is at the front and not even a sorry, horrible customer service, $17.50 for pepper shrimp and imagine if she ordered something that was not her expectations she would be mad too. Never again!!!!

I like everything about the place but the new tall waitress with a curly hair is now destroying my weekend joint,she is very rude and his tone is full of rage this is someone who should not be anywhere near customer service because she can spoil your out dining experience

I bought shrimp fried rice no egg chicken on top. I bought the food at around 8:30pm. It was a cool spring night. Left the food in my car for few hours (approx 4hrs). When I went back to my car as I opened the door all I could have smelled was pour rotten meat. Yes the food sat for 4hrs in a inclosed car. However, it shouldn t gave off that rotten meat scent. I took the entire container of food from my passenger seat and throw it out. If I had consumed that meal I would have gotten really . Waste of $17

The worst service, food and dining experience in the entire city of Etobicoke. Unappealing, unappetising and insipid.

I bought general tso chicken very hard to chew over cooked, like leather

The food is always good, so the prices being so reasonable makes it a bonus. Parking: Lots of parking right by the front door and around the building. It is located in a shopping mall, but has 2 entrances. One is its own entrance that you can access from the parking lot, and the other is from the mall. Kid-friendliness: Family friendly

Very disappointed. The quality of food has seem to gone down. My chicken tasted like rubber. The chicken even looked questionable. Overall was not happy with the meal.

Rotten fried rice. Bought some today and the food smelt and tasted like it was going bad and they cooked it over. Thought I was tripping. Stop cheaping out and sell fresh food before you get reported. Seriously.

Awesome food and service bring back the buffet

This place is awful and continues to be awful. Everytime rice is ordered here, it goes bad within the day. I hope the owners/coworkers are eating the same garbage too, it would make sense since their customer service is trash too. How this place remains open is insane; maybe someone has to get really sick or die for something to happen here.

Great spicy shrimp

Good food and very nice service personally, I love it.

The worst chicken fried rice I ever had. It was tasteless, clumps of rice not even seasoned. This place is horrible, the chicken had no flavor. This place is getting consistently worse.

Funny food

This place was a total disappointment..food was stale. And saturated in old oil....my kids ended up throwing away all of it..I was shocked that they would even serve this. This is one of a few restaurants that I would never go back to. The food was just gross..to many good food places to even waste time on this

The food is good and the portions are huge.

Worst food ! Ordered a tray of food and it taste stale, burnt and had an awful smell.

Just stay home its not worth it. If I could I would put zero stars.

Food was so cold, and when we told her she gets mad but she only replaced one plate the other she never served takes too long and we decided to leave very bad service no recommended

Albion is better price wise. Keele and finch is usually a bit more fresh and flavorful but maybe all that salt is worse for us anyway plus keele and finch charges more than Albion.amd.they throw in random 2 dollar fees

Omg bought bbq duck 25 for half Disgusting skin on top and smelly Mgr lady is ruthless lady She can get rich with $25 Sadly it was for a senior

Love this place Clean wonderful staff friendly Above and beyond Food Amazing 11/10 Good size serving

Foods was all not good, order dinner tasted like it was sitting waiting for someone to order from lunch chicken was drrrrry

Very rude customer service at the cashier register.

Horrible customer service! Food taste lifeless..no salt..no seasoning..just pepper..will not be going there again..its like it needs to get new management or something...the lady at the front she gives off a mean vibe..like you just want ur food and go..if you dont like your job ..dont do it..if you are the owner..hire some fresh young faces to serve ppl...should change the name to Caribbean Scraps!! Disgusted..

Love their food

I love the ginger onion lobster.

Food is absolutely Amazing.. Real home cooking from the chicken lo mein , spicy jumbo shrimp, to home made sweet sour chicken and rice. You get a belly full for 8-20 bucks for 2 people. Family owned and friendly staff make this place the best hangout for locals ...

why is no one talking about the rotten food.. everyone needs let the food sit a bit.. it wi start smelling. They sell rotten and burnt food. Ask anyone who knows about food. Our house was smelling with a fresh large plate of rice/chow min and chicken. Wasted $80 now Ill be contacting publinc health. I Fn told them I have little kids that might want to eatnthe food aswell. We all had stomach pain. I cannot believe the smell of last night. Not even 4 hours of the food being outside.

Great staff

Ordered a tray of fried rice that did not taste good at all, rice or chicken. Usually a tray is good the next day but this one already started smelling a little funky the day of and was spoiled the next day. Doesnt seem like they give fresh food. Go to another restaurant!

Nice

I swear I tried all of the Caribbean heat locations. After I left another location of yours to this location. The food was just as bad as the other one just as I giving the benefit of the doubt, I m yet again disappointed. At least at this location the server was nice and honest about the food. Why is it so hard to find a GOOD clean West Indian place that serves fresh food with a decent amount of pepper sauce. Very. disappointed.

Very good nice

Not a family environment. To much arguments from the people that is drunk. While I was there like 3 arguments happened, almost turned into fight. I have my little son and other families had babies. Not a good place to eat as a family with young kids. The food was good.

Awesome customer service

Food was ok

One of, if not the BEST Caribbean place to order from. Food is great, prices are reasonable, portions are huge and the service is outstanding! Quick prep time as well! Order on a regular basis, as there is no downside to CH 2!

Excelent flavors really good food

Your food is a 7 star in my house hold

Average food, price was average, restaurant was average. May or may not go back, food options in the area are limited. Gave me diarrhea at the end.

Delicious food to take out and eat, Dining in is creepy.

Great Caribbean variety food .

The hot and spicy shrimp(pepper shrimp) is trash. The shrimp with lobster sauce was a pile of chopped up chicken with some shrimps sprinkled on top of it.(approx. 75% chicken/25% shrimp). Very misleading and could be a serious problem with a pescatarian. But, it was very tasty. Everything else I ve had there as well as the service was really really good. Good enough to cover up the minor downfalls and warrant the 5 stars.

Good food reasonable prices.polite staff. A pleasue to dine during these difficult times.

Been going there for how many years now and I still love their food.

During the pandemic we are being encouraged to support our restaurants and small businesses, and I do agree with that concept. I gave the CHeat2 a try ordered the caribbean fired rice special -takeout. It was ready in 10mins. The rice was like days old, dried up bits of beef, frozen small shrimp and bits of chicken, everything was dried out -think it was microwaved left-overs. The top of the rice was the orange chicken part, that was very dried out-leather like and stiff, could not chew it. I noticed while I was waiting in the dimly lit area near the door and washroom that there were dead bugs on the floor, not just one, but a few, whats up with that. Hope the kitchen is clean. I wanted fresh food not left overs that were microwaved and resold at regular price. Lesson learned, no more CarribbeanHeat2, nah.

Called for delivery half hour before they close 9 friggin times no answer so I go there myself and call they dont answer they are hussling to go home Im telling Alex I had a big order to make Mook shines

Good

Nice for family and friends to get together and chat

Everytime i go to caribbean heat there customer service is on point, there food is always tasting fresh and hot, i love the music they put and the vibes is a nice relaxing place with music playing in background , i gave 5 star because its amazing.

Long wait time for the food.

We only go on a Saturday at 12pm(lunch) now. Only time to get food fresh there. Other times they reheat lunch buffet that wasnt eaten, which isnt that good to begin with.

Terrible food terrible attitudes towards customers very bad service

Excellent food

Went for the lunch buffet. Was charged more than what was stated on the menu. A bunch of the buffet trays were empty. Food was alright for someone who was starving.

Halla place to eat

Would like more selections but the food is good.

There are 2 waitresses working here who are not very attentive, it would seem anyone who is drinking beers take more of a priority than anyone else, that or they just dont like new people! (And thats me being nice). The food was just okay. Not bad prices. The music too loud, but, they did allow for my children to eat thier McDonalds food with us at the restaurant and for that I gave my waitress a tip, not for her service but that kind gesture. I wouldnt like to go there again.

Good food at a good price.

Love the ambiance. Great seafood.

Pretty Good

So good but a lot more rice than meat for the price!

Waitress was rushed and rude

Food tastes so good

Went for buffet and it was all Chinese food not Caribbean at all. Buffet has 12 dishes and only canned peaches and canned pineapples for dessert. Hot food was cold and the taste was blah. Service sucked, we had to ask for water and the restaurant has a dingy old bar feel. All in all, 1 star for effort.

I loved it

I literally have nothing but good comments The people there are super nice Food is good Good setup to separate dining in from take out but still have a buffet, Nice!

The food is good, and service is excellent

rudest waitress/bartender ever. needs some people skills.

Best french fries in toronto!

Good food

Nice food that is affordable

Ok for Carribean restaurant

Amazing food and service

Why the hell does it say you guys are open until 11 on Sunday when your kitchen is closed almost an hour prior?!?!?!?! This is a restaurant first a lie???

Good foood

Food isn t that great

Long wait;poor quality food

Great place for after work food and drinks. Theyve got a ice bucket special of 5 beers for 20$. Cheaper than most places. Foods decent too, and the portions seemed ample.

Not good

I always com here to get food. Its always good and always fast. The two sweet ladies at the front during the day have always been there. Atmosphere is ok, dont mind the day drinkers.

Don t be confused this is not a Jamaican Restuarant, so if this is what you are looking for look else where. More of a Guyanese & Chinese mix. We had a party of 8 and the only thing we agreed tasted decent was the chicken wonton which had a lot of flavor, French fries, and peppered shrimp. Skip the sweet and sour chicken balls, lo mien, chow mien, chicken fry rice. Hot wings were regular breaded fry wings (not hot wings). Customer service was the least to be desired. Seven of the eight in the party received our food, we all finished and the eight person still didn t received their food.

Its the best food place ever

I

Food taste burnt. Chicken was dry

The chicken wings are horrible

Excellent

Awesome

Tasty meal, lovely and neat environment

Beautiful uplifting and inspiring place

Always a good place to get drinks and good food

Poor choices.

Food isnt great. Service was terrible. My waitress had a scowl on her face the whole time. Her attitude was awful. When she came to deliver the food, she practically threw the plates at me. Also, you are automatically charged a tip and unable to remove it from your bill. Avoid this place like the plague.

Foods alright

Try the roti ..owned by the chinese

Great food.

Recently bought lobster and it was rotten, it smelled like ammonia was in it. I did get my money back but no apology. I lost a place to eat lobster and it was good when it wasnt rotten and trust in restaurants sigh.

Well its my frnd Alex Restaurant and bar its beautiful place

this place is great...

Worst buffet anywhere

Convenient in the mall

Nice place, the food is good

Heat badness ... Ting is de bess waitresses eva!!!!!!

It was great

Very spacious and clean restaurant located in Albion Mall conveniently beside ample parking. You will love the Guyanese & Trinidadian atmosphere. If your looking for good food at a fair price, stop by and ask for the beguiling Misha.

Always full of drunk and desprate old black guys ...this place is scary ... dont even think of going there with family .

Fast service..

Food is not good bcz its not fresh and the chicken is rotten and the food smells as if its coming from the washroom area. Smells Very bad.

Love the meal, very attentive customer service