Tim Hortons in Etobicoke

I had waited more than 1 hour for the uber order for 2 drinks and wedges

Nice up tim

The customer service was extremely good both Riya and sarabjeet helped us in finding the best option. Very good service. Keep it up

Never returning to this tim ever Yashvi is very rude and disrespectful. I asked for a bagel and she made me a sausage sandwich. I am a vegetarian. She has her own attitude.

I bought a French vanilla and it tastes like water. What the hell is going on with these damn tim hortons. So damn disappointing

If you do not have the required utilities to sell a product, please do not sell the food. I just received a rice bowl with no lid! It s incredibly frustrating to get takeout that s not packaged properly. How are we supposed to transport it without a lid? Basic essentials like this should be a priority. Disappointed and hoping this will be fixed for future customers.

Drive thru experience is very good everyone is polite and works fast

STAFF ARE GREAT AND FOOD IS FINE. IT IS SUGGESTED THAT THE OWNER BOLT ON THE FLOOR BENCHES WITH AN UMBRELLA TO KEEP THE SMOKING CUSTOMERS AWAY FROM THE EXIT DOOR AND ENTRANCE DOOR. PLEASE BOLT BENCHES WITH UMBRELLAS ON THE SIDE OF THE TIM HORTONS LOCATION. AND FOR SAFETY REASONS THE GRILLED BAR BESIDE THE EXIT SHOULD BE EXTENDED TO CONNECT TO THE TIM HORTONS SIGN LOCATED BESIDE THE DRIVE THROUGH LANE. THANKS Parking: Parking lot needs more handicap accessible spots

Very nice rod

Nice service nice staff

Food

I wanted to express my appreciation for [ Riya]. She provided exceptional service, being incredibly polite, professional, friendly, patient, and attentive. Her warm demeanor and attention to detail made my experience at Tim Hortons truly enjoyable.

Not very informative staff...lots of young people new to this country not to sure of what are money and value is took me a long time to get order and leave store..the staff and management is not to sure how to take care of store either...very poor experience

Great service

I am writing to express my deep concern regarding the treatment of Black customers at one of your Tim Hortons locations at Albion and Finch. I have observed instances where employees, primarily of Indian descent, have exhibited inappropriate behavior towards these customers. This conduct is not only unprofessional but also raises serious concerns about discrimination within the establishment. It is disheartening to witness such behavior, especially in a brand that prides itself on inclusivity and respect for all individuals. I believe it is crucial for the morning staff to be reviewed to ensure that all customers are treated fairly and with dignity. I plan to report this issue to corporate, as I believe it requires immediate attention.

Bathrooms are DISGUSTING FLY EVERYWHERE!!!!!! I SHOULD OF TOOK A PIC

I ordered through drive through and someone who was handling drive through orders talked to us in a ridiculous manner like she was super rude she was not taking responsibility of what inconvenience happened to us ..likee just note the date and time 6 October 2:30 am ..worst drive through experience ever

Horrible customer service and rude staff

Worst experience ever. Drive thru service is just worse. Do no recommend this location at all

My apologies but I think I wrote the wrong address last night. I was just so pissed that I wanted to vent off so I could go to sleep. Is this the Tim Hortons near Sunny Supermarket? Well anyway, heres what happened: I went to your store today (Oct. 10, 2024) at 6620 Albion Road and I was treated so rudely by a particular Filipino man there. Hes short and got a big tummy(sorry I didnt get his name). I ordered a crispy chicken sandwich and a medium pumpkin spice iced cappuccino. He looked at me as if I was talking an alien language (like from space) and asked me, What crispy chicken? , in a very condescending way. So I told him there is only one crispy chicken on your menu on the screen so why do you ask what crispy chicken? Its among the craveables, I added. So, you should have said, the craveables!!!, he responded in a smugly and angry tone and turned away. So I turned to another lady and asked her if there is another crispy chicken in the menu, and she confirmed there was only one. Then, this very rude Filipino guy left his post at the till and came towards us to tell me that I have to be specific because there are several crispy chicken on the menu. I am sure I gave a very specific order of CRISPY CHICKEN which I was literally reading from the menu on the screen. Yet, he insisted there were several crispy chicken on the menu. He said I could have wanted crispy chicken in a wrap. But I didnt ask for a crispy chicken in a wrap!! I ordered only CRISPY CHICKEN AS WRITTEN ON THE SCREEN. He acted as if I do not know what Im talking about, when the fact is, HE IS THE ONE WHO DOESNT KNOW WHAT HE IS SELLING!!!! I always come to this Tim Hortons Cafe each time I do my marketing at Sunny(a neighboring supermarket) and each time, I was treated with courtesy and kindness until today, WHEN THIS OBNOXIOUS MAN SERVED ME!!! He kept blubbering about crispy chicken and I told him he was wrong, yet he kept insisting he was right and doing his job correctly. So I told him that I can go on arguing with him the whole day if he keeps insisting he was right and to my horror, he asked me,What do you want me to do? Do you want me to scream at you?! I think he needs more training in treating your customers right and remembering and understanding your entire menu. AND PLEASE KINDLY ADVICE HIM NOT TO GO TO WORK ANGRY!!! I AM REALLY VERY DISAPPOINTED WITH THE KIND OF SERVICE I RECEIVED TODAY FROM TIM HORTONS AT 6620 ALBION ROAD. When I got home, I told my family the experience I had at your store and to my surprise, all of my nephews, nieces, and cousins described exactly this rude Filipino man to me!!! They also observed or got the same treatment from this obnoxious person. I will go ask my friends and neighbors about this tomorrow, see if they to8o were treated the same way by this very rude person, and I hope you do something about this. I noticed from the reviews that there are a lot of complaints about the service at your store. That is not a very good sign.

Worst experience I ever had in tim hortons. After paying the girl told me to come back in line to get my food. When i went back she said the chicken is not ready. I told her I ordered 3 veggie wraps. She said she charged me for chicken wraps. While i ask for refund she said get something else. Finally after waiting 30 mins of paying i got my food.

Nasty and full of fruit flies

Really good staff ,love it.

Nice service

Great service from the sales girl Hushan preet Kaur at Tim Hortons quick, friendly, and made my day better. Highly recommend!

Good Spanish cheese pie

I tried to order french vanilla around 1:15am and she just denied to prepare and said that it is cleaning time so that she cannot make it like what is this behaviour. Then, why are you guys opened 24 hrs if you cannot fulfill the customer satisfaction.

We went through a drive-thru and encountered a Punjabi lady who was extremely rude. My brother was ordering food and drinks clearly, but she kept shouting and asking us to repeat the order, possibly due to language issues. When we tried to order more, she rudely asked, What else do you want, more? At the payment window, my brother attempted to scan a code, but she snapped at him to hold it closer. When the machine didn t work, she blamed us, shouting that the code wasn t working and yelling for us to come closer, saying she couldn t reach us. If Tim Hortons doesn t address this, I m considering going to the police.

I went there in the morning at 11am to get my coffee done. Today not busy in the morning, i dont need to line up but the employee they have so much freetime, they just talking and they dont care customer wait them or not. I did called them 2 times but they just focus talk talk talk and talk . 1 stars for them. Employess is Indian and one more one the kitchen. They so rude. They cant not talk to much when they working. They dont care about this bussiness. I dont know why this owner how they can hiring them just talk talk talk and not focus to them jobs.

Good

Nice customer service. Kid-friendliness: Perfect Food : 5/5 |

It s really rubbish Tim Horton..the person who was attending customer name Jerry was so rude ..he was shouting on customers .even he was using abusing words for customers. He must be learnt some ethics.. if he don t know how to do customer service..then he must leave the job and sit at home.

Sunday 9:52 the service is terrible

Tuesday July 30th at 12:30am I went to the drive thru on my feet and the lady at the window refused to serve me because I wasn t driving a car. This is RIDICULOUS just because I didn t have a car at the drive thru doesn t mean I m less of a person or a customer. The lady at the window should have been grateful that she had a customer because when I got there there was no one there at all. This is unacceptable you guys should still serve CUSTOMERS REGARDLESS IF ON THEIR FEET OR HAVE A CAR. DO BETTER. Don t come here this place is terrible!!!!

It was the worst service you can ever imagine. The lady at the window was rude and wouldn t take my order. She kept telling me that nothing was in stock but when the person behind me came up and ordered the same thing, she wanted to give it to her. I ordered a quencher and it just tasted like water and sugar, which I have at home. Don t even bother going to this Tim hortons unless you want your day to be ruined. 0/10!!!!!

Am giving the 5 star for the customer service. I went at night and the girl treated so good. Also she knows well the meaning of customer service.

I order from uber eats , I order now they sent different coffee and most of the time they sent wrong items. If you want to order from tim please look some other store. Never order uber eats from this store .

Please dont do this next time

Worst Tim I have ever seen food was cold and iced coffee is hot.

Very nice

Organized place. They probably need more front of house staffs as the staffs seems overworked and all over the place. Dietary restrictions: You need to let them know if you want anything taken off the menu. Unlike Chick-fil-A where they ask you your preference, these people just assume you know what the ingredients are and make it for you anyways.

Worst service we are waiting for 30 min and other guys came and take their order I missed my 3 buses

Ordered slow cooked chicken wrap and steeped tea . Chicken was not fresh and wired taste even the tea was not good sugar was at the bottom.

They do not value your time and delay the orders

I ordered a coffee and they dont even know how to make caramilk iced cap and add fudge brownie iced cap... Thus Tims branch is really the worst like this happened to me for the second time. They should get proper training as well as how to communicate with customers. I recommend everyone to never go to this Tims. Get a Tims coffee from any other franchise branch.

I had bad experience for take out mobile order today. I ordered 5 minutes before I went to pick up my order and nobody have attended my order and then I need to show them through my mobile what I ordered. Yashvi who was attending was very rude and asking to order from another store. Next time attend customer properly or you will loose your customer base. This same happened to me second time. Take appropriate action to fix your staff and equipment so that they can see online mobile order.Thanks

Good atmosphere

This is here a second visit. At first i came on a weekend , the service was terrible . Today is Monday, even now the service is still really bad , I ordered habanero veggies bowl because I am a pure vegetarian. THEY PUT CHICKEN ON THE RICE AND AFTERWARDS THEY REALISED AND REMOVED NON VEG part RATHER THAN MAKING A NEW ONE THEY TOPPED THAT UP AND GAVE TO US . Had to throw it away. Dissapointed .

Employees are so rude. On internet, it s showing that this tim is open 24 hours but no, when I asked them till what time its open. They replied until 10 o clock. So yesterday, I went there around 9:40 but they already closed it. It did waste a lot of time. And so many times, the employees don t speak nicely. They act like they are not getting money for their service. I really suggest u don t go to this tim hortons.

Nice atmosphere...friendly staff..enjoyable

Worst ever service.Staff doesn t know how to talk. And charging extra for no reason. Upon asking said it is our owners decision how much he wants to charge. I mean is it even a thing? And then that staff said if it is expensive for ya then don t buy it. Is this how you train staff for customer service?

Came on 14 May at 4.30 pm for drinks. Very bad customer service I experienced. I asked for napkins to girl wearing glasses atleast 10 times but she didn t help. I ask other Chinese looking lady also for napkins she also didn t help. Thanks to the baker who finally bring napkins from kitchen and gave it to me.wow..

Takes too much time to deliver one item Around 20 min for 3 French vanilla Also they have low staff Its too frustrating Food : 2/5 |

charged me 50 cent extra for cream in iced coffee. I did hear a lot that cashier do add some extra money for no reason and that s how they scam people . 300-400 people a day , charging 50 cents to half of them. when i asked her she said owner made this change. 3-4 days ago i got the same order for 2.93 and today 50 cent extra. then she said its so expensive for you next time dont order it. charging 50 cent extra for no reason and trying to scam people and asking e not to order it because it s expensive for me. Definitely i going complaint tim hortons fit this, how come different store charge different price for same thing. and going to sue in court for looting people money.

I recently visited Tim Hortons and had an extremely unpleasant experience with one of the supervisors. Not only was the service slow and inefficient, but the supervisors attitude was downright rude. Its disappointing to encounter such unprofessional behavior from someone in a leadership position. I will definitely think twice before returning to this location.

There was a lady staff who was very rude. I requested another cashier to take my order. Later when I went to give another order, she was commenting on me. I asked for Manager or a feedback form to file a complain, staff said there is no feedback form and Manager was currently not present.

I love their cold drinks

Excellent atmosphere Very clean Nice facilities Very affordable prices Parking: Very spacious Kid-friendliness: pleasant temperature Nice atmosphere Wheelchair accessibility: Automatic doors Oh wheelchair ramp

Every order is made wrong or wirh something missing. 95% of the staff are incompetent, rude, dismissive and slow to fulfill orders successfully. Worst yet, there has been dried fecal matter in the bathroom stall for months now.

Bad dealing with customers and I do not recommend going to them because they are stupid

Very poor service, The staff over there is very rude .

This location has a negative atmosphere, often with a group of people outside who stare at girls and occasionally harass those entering.

Very disappointed and unpleasant experience. Not recommended to go with family and sit there as there were bunch of groups are always sitting there and very uncomfortable atmosphere there for family people. Manager or Tim hortons management should take action on this to improve family oriented atmosphere there.

Nothing too say...

Inside restaurant is Very stinky I tried to tell manager but she ignored me

Staff is very good and polite

Very bad customer service! Lady there was treating the customers very badly. She called one by pointed with finger and saying oh hello! And she was so rude.

I recently visited the Tim Hortons branch located a finch and albion unfortunately, it was a highly disappointing experience. On two separate occasions, my attempts to place an order through the drive-thru were met with utter neglect as no staff members attended to take my order. It was only after a considerable delay that the manager had to step in to address the situation. The lack of attentiveness and efficiency at this branch was alarming, and it was evident that many other customers shared a similar sentiment as I observed several vehicles opting to leave without placing their orders. The drive-thru experience is intended to provide convenience and efficiency, yet my encounters at this particular Tim Hortons branch fell significantly short of these expectations. The apparent disorganization and neglect of customer service are concerning, and it is evident that improvements are urgently needed to enhance the overall customer experience. In conclusion, based on my experiences, I would caution against visiting this Tim Hortons branch, as the subpar service detracts from the otherwise enjoyable experience that the brand is known for.

Literal clowns work here. Ordered for delivery bread twists (everything) and got cheese. I am allergic to Dairy, what if I ate it without realizing? They didnt even call or notify. Please hire competent staff who understand English!!

I live too far from this Tim Hortorns, but I usually come here and I dont like to go to any other coffee shop, If it is possible to reach this one. I like there service, as they give my order many times in a single minute, but after 7.30 or 8.00 I dont like to come with girl friend here, due lots of people, who do not talk in calm way, they make noises and sometimes look at us.

Good amount of sitting room for a Tim Hortons. Unusually full

Service is decent, but always get burnt food :(

Worst customer service, the lady who is taking my order, she do not know how to deal with customer, so disgusting

Employees refuse give me my order because I am deaf woman they refuse to me this place awful employees at 6220 finch ave west Etobicoke Ontario

Lot of noise bad customers student and old homeless siting on one cup of coffee

Dine in is closed

Came here with my mom, lady told her to hurry up with her in store order because she has a line up. Managers werent any better and the lady couldnt even apologize, she walked away swearing at my mom.

Never go here. These guys dont have products till 5:00pm. We came 4 5 times here but these guys dont have enough product. Customer service is too bad and rude. In every tim i get good customer service but here. These guy dont know how to serve product and all. I prefer you please dont go here.

Cozy environment with great vibe. Love sitting here while doing my college work.

Very busy location. Food is great! Staff is fine and very clean hygienicaly the atmosphere is renovated clean and can get very busy. Say your order clearly when ordering through the drive-thru and if in doubt ask them to repeat the order to you and like any other take-out check your order before you leave. If its not what you ordered dont have a tantrum because chances are your not perfect either so move on or have them give you a new one. FACT IS Tim Horton wasnt perfect in his life either. GO LEAFS GO!

This lady hung the call because she couldn t answer my question, like literally I just asked a question. Dietary restrictions: Can you make oreo Ice capped without the ice capped powder cause I cant have coffee.

Good talks and excellent food

The girl who took my order was constantly talking to their employe instead of taking my order. After that she end up with taking my wrong other. Zero customer service just taking in there own language

Night workers are too rude and disrespectful.

Always packed at night

Great pilgrimage

Delicious coffee

I order from drive Thru but the kind of service they provide is so worst and I didn t expect this kind of service from Tim s. I was lost my golden time every time

Literally NO CUSTOMER SERVICE . Staff member haven t respond for 10 mins. I was at drive thru at 1 am so I went to the window no one showed up so I went to the window. One of the staff member was in front of me. So I have ordered online from application. And she was so made at me and asked me to come in the morning and started yelling me in her language (punjabi) THIS STORE IS 24 HOURS

WORST service all the time. when i was there today the staff member was so rude with us and they don t respond every time at drive thru. I had to wait for more than 20 minutes to pick up my coffee that I ordered from application.

Terrific service. Those people dont have sufficient stuff with them. I had order orieo Icecap, they ended up saying we dont have cream for same. After hearing this I order large ice coffee, they were saying we dont have large cup for ice coffee. I mean seriously, How are you running your store if you dont have sufficient cup.

Clean and neat place

Excellent customer service

Food

Waiting for 20 minutes only to receive the wrong sandwich is undoubtedly frustrating. Furthermore, Supervisor Manpreets response of telling you to add an extra 2 dollars instead of acknowledging the time you wasted demonstrates a lack of customer empathy. This indeed reflects poorly on her management skills.

Very nice employees and service

A good place to have a break time with cozy environment

it took them ages to make a double double and it was during non rush hours

This is the worst Tim s I ve been too, very rude and bad customer service, always close walk in earlier then they suppose too

The restaurant is open 24 hrs but only for drive thru they say that we need a car to order from there. But a lot of students live near it who doesn t have a car and they are sleepy and hungry they really want coffee at that time please allow them to order again from drive through or make it open 25 hrs. Walk-in as other locations.

The workers are so rude. We placed our order online but they denied to give us our order.

The lady working right now 10 pm shift friday 8th of September is so rude! Doesnt even know basic English communication, and when I was already in the store I went in at 10 pm and she closed the door and then told me that sorry the store was closed! Pathetic service! She had an attitude as if she was the owner of the entire Tim Hortons Franchise! Kick such ignorant rude and mannerless people! Thank you

The staff was very polite. Food was alright, not that great. Because of staff o gave that

Disrespectful

Ok

Very cool environment and also very neat Hot chocolate tea Food

Ramon has some amazing service. going above and beyond for customers. give that guy a raise

Very slow service

The staff are trying order not be the line they take what they like only and the other customer in the line when they take the order so they stop me 4 times and every baddy finth before me so rude and I don t recommend any family to go there and I ask them for napkin the give me only 3 for all family do cheap stuff lol

Good as usual but was better before

This store employee dint allowed me to use this coupon and before me there was a person who was from his community than he allowed him but not to me , its so shameful things that he is in the store doing job and doing racism in front of everyone and nobody taking any action

November 18 at 4:08 PM, I placed a mobile order for pick-up. When I got to the store at 4:13 PM, the staff has not started making my order and it took Staff Member A awhile to find my order. At 4:21 PM, Staff Member B told me that the buns for the Chicken Craveables will be ready in 4-5 minutes so I waited. At 4:28, I asked Staff Member C on how long for my order because its been taking awhile. She went to ask Staff Member B, and she completely forgot about my order. At this point, the staff that I have spoken with have been avoiding eye contact with me and have been running circle around the kitchen. When Staff Member C took the buns out of the oven, she realized that there were no chicken ready to make my order so she told Staff Member D about this. Staff Member D, who was speaking to me for the first time about my order, told me that I would have to wait for another 10 minutes because the chicken was still cooking. I declined to wait for another 10 minutes so Staff Member D canceled the order. TL;DR Why did it take 4 staff members to handle my order? Why couldnt they just communicate with me that they cant make the order? Why did they not check the ingredients beforehand instead of making me wait for more than 20 minutes? I am visibly upset because this is the third time I have done a mobile pick-up for this store and there is always an issue with them making it.

I would love to share my experience with this #TimHorton . Ramon took my order (very sweet and patient guy) he give me food and drinks within minutes. His and everyone elses customer service is really good. Would love to come there again

Even the manager made my everything begal with cipotle with barley anything on it. If the manager is like that who should we expect to do so close it guys no need to keep it open by not good service.

This place never disappoints although their hot chocolate is never hot

I think microwave didnt reach this place ! Imagine you are coming from snow for a hot coffee and they give you cold coffee and savory twist straight out of fridge. RIDICULOUS!!!

Terrible went through drive thru and the person rushed in taking my order. Once I got to the window it took the person 5 minutes before even taking my payment and on top of that was taking an order. Not to mention I ordered 2 FRENCH VANILLA cold brew and got cold brew with cream my order was already rushed and clearly the drink made was rushed too. What a ridiculous amount I paid for just to be getting cold brew and cream.. Never coming back to this location for sure.

Convenient

Fantastic

Ordered a small iced coffee with extra sugar they gave me without sugar, couldn t enjoy my coffee

This Tim Hortons is horrible. STAY AWAY!!!!!!!! I had ordered 2 breakfast combos my wife combo was correct but when it came to mine, I had ordered a steak breakfast sandwich on a four cheese bagel, what I got was a CHEESE CROSSAINT. How do you get such an order wrong. WAKE UP PEOPLE!!!

All of people working still the Service is really poor and slow as compared to other branches. Moreover they charge and not even add sauces inside.

Worst experience ever

Very poor service. They just serve for the sake I order mocha iced capp topped with whipped cream and they served me with coffee cream even for the croissant, we ordered with butter and cheese they served us whatever the hell. When we told them they didnt serve us the way we order they gave us money back without even answering. Worst experience ever....

Tim Hortons has lost its way. Might as well go to McDonalds if you want coffee or anything else.

Its cool. I dont like Justin bieber though

Amazing staff

Excellent service. Very fast pace environment so you will get your order quickly. Vegetarian options: They have newer products added to their menu for vegan enthusiasts.

I love there coffee it is very tasty

Terrible customer service. Terrible food quality. The manager was so rude . Its all time game for them Vegetarian options: Worst

Very nice place n staff.

This place is terrible, everytime I try to order something they always cancel my order, like at least call me to tell me that. Terrible!!

I came yesterday around 9 am and show her and read my Uber eats order number to her yesterday and the lady at the counter was so rude and yelling at me telling me that it s not that right order when specifically told her that it was the right order number that s on the receipt and wasted my time to go do my delivery.

my breakfast sandwiches are cold and hashbrown fyi i live 3 mins away from ths location, gave them instructions n repeat myslf multiple tmes as to how i want my english muffin be toasted on both side and still didn t do it at all!!! Very Upset to start your morning with something that will make it bad!!!!

Delicious And Homemade Authentic Foods For Everyone Can Eat...

Its a standard Tims

The guy who looks not indian one ... Is extremely rude to me and they dont even tell when can i meet his manager ... So guys get well soon never ever go to this .. this is my home nearest still Ill avoid it ...

Unprofessional and rude.

Great staff

Just like any other Tims.

I had a casted hand and employee was kind enough to serve me at my table