KFC in Etobicoke

Purchased $54.97 in KFC family bucket deal to arrive home to uncooked, oil drenched refried chicken. Absolutely disgusting. Family dinner ruined by poor quality control. Will be contacting KFC headquarters after this disgusting service

Popcorn chicken tastes yum Vegetarian options: Plant based sandwich is tasty Food : 5/5 |

Vegetarian options: There was a veggie sandwich option as well which is great in taste Food

Good food and nice staff

Friendly staff

Employee was extremely rude when I asked for a dip she tossed my dip on the table with disrepectful tone, came in 10:15 PM

The quality of the food is really poor don t waste your dollars here, you think you re craving this but you re not. Trust me.

Worst customer service

App made an error 156 Queensway fixed the problem and got my food to me quickly

Food was cold. The guy on the counter was rude.

Don t ever gonna come again to this location It s ridiculous Food is garbage. Food : 1/5

Bring some novelty to get KFC the consumer choice

Waited for my order 30 minutes menever coming back

amazing staff and good service

Staff is too friendly and aware of all menu items

Service was good.. Employees were very friendly Manpreet was very kind with me suggested me extra things to order like gravy poutine

The power went out, and the food was less than fresh.

Good fresh food

Great experience! The cashier was friendly and quick, the food was hot and fresh, and the manager ensured everything ran smoothly.

Fast and friendly service, delicious food, and a well-managed team.

Staff is very unprofessional. Dont know about menu. I wanted to try mac n cheese sandwich but I was refused to get it because I ordered online where I did not find mac n cheese and as per staff we can not change here even I requested before preparing my order

Param was very fast in packing my order everything was fresh

KFC you re amazing, but if you re seeing this, remove all the staff and rehire new staffs if you wanna thrive in today s economy. It s not your fault, it s the staffs. Writing this because it is the third time now that I have had a bad order.

Nice clean restaurant. Vegetarian options: Veg plant based sandwich Kid-friendliness: Popcorn chickens

Harnoor, very good customer service. Chicken was cooked well by param. Shejmaj, very well overall.

Always clean. Everybody kind Food

Yes . As a driver im all over the place...all kfc are starting to cut their chicken in tiny bite size. ITS A SCAM. I no longer buy from them anymore...its a matter time they go under....

This location is a bad reputation for the KFC name. Quality of the chicken is disgusting.

i order sandwich of the day after payment they said wait 5 minutes I waited then manager force me to buy chicken pieces instead sandwich because the have to made it again they were taking in punjabi language they thought i dont know this language terrible experience at this location

Just wanted good chicken... got heartburn. Never had heartburn before. Food was not good at all. There was no people inside, and no wonder. Never going to come back again. The cook was also a cashier.. no other staff in the restaurant, so took time to serve and cook

I was very offended by the female count employee. I dont eat their food for free. Should I get this unpleasant service while paying? I wanted to see my manager out of displeasure, and she said she was the manager, but she didnt even have the managers name tag. I dont want to feel this way again. Im not trying to get any great service here. I want the employee to be the kind of person who feels happy about his work.

This my worst experience with k f c since ive been going there for forty four years I felt I was a rip off with my purchase.I purchased 2 piece meal and the rib was cut in half.That is a rip off

Why are the pieces smaller?

KFC as expected. Grabbing a twister with their Louisiana hot sauce is my guilty pleasure! Fast food chicken deluxe lol! Food

The food was beyond dry clearly held for too long and rock hard 8 of the 12 pieces were completely inedible. Since when does half a thigh constitute a piece of chicken. Both inflation in pricing and obvious shrinkflation in quality and size. Do not support this. Absolutely terrible

Worst KFC in Toronto. sellers are just slow.

Called to ask about my food delivery that took almost an hour to be delivered and they hung up the phone. Contemplating buying from this store again

Great deal on Tuesday for 2 pcs

The location is a great place. People coming in from work during breaks and also people on the go. Restaurant is designed more nicely inside than outside. What is annoying is the employees working (guessing they are on work permits) speaking in their own language in front of customers. They need to respect Canadian culture and languages. This needs to be put on check by KFC corporate office.

Food is getting worse with each order.

Great customer service!!!!

Terribe

Slow service, Greasey chicken after the chicken is Cooked. False advertisements about the chicken that is extra crispy and is not @ all, But just plain ol Greasey which can make a person sick.

i went there as a customer.

Been Here a couple of Times Not fresh chicken,, Chicken was Very dry. Thought that Tuesday special would be Fresh it was Burnt and dried up chicken. Probably chicken that dident sell Monday night This happen 2 times to me from this location.

No star should be given. Last week I bought 2 pizza., 10-pc bucket chicken, large fries, coleslaw and potato salad at Chicken was so greasy and salty. I ate 3 pcs chicken wings 1 whole pizza. After may be 15-30 mins, I got stomachache. It was really painful that I don t know how to position myself. I vomited. I threw out all the food that I ate from kfc. I got stomach ache until the next day.

Sagar is best in this kfc.

I arrived during last 30 mins of operating and was told I could only order sandwich and fries because it was so close to end of shift. I ordered the sandwich combo and was told it would take at least 7 mins because the chicken would need to be cooked...HUH?!? If thats the case, why could I not order any type of chicken instead of just the sandwich. How much longer would it take for 3 wings to cook compared to the Big Crunch cooking time of 7 mins. Get the sandwich combo and drink and go to my car so that they can continue closing practices of changing garbage bags and sweep/mopping. Get out the sandwich and take a bite and immediately put down my window and spit it out - absolutely horrible sanitizer taste. Throw rest of meal in garbage and return home hungry :(

Tried out the extra crispy Chicken. Tasted very oily personally. I have tried this place out for thier regular chicken meals which are decent. In general the size of the pieces are tiny so not really getting value for money in my opinion

This is defintely the last time Ill be ordering KFC from this location. The chicken is always very greasy. The pieces of chicken are always deformed, besides the drumsticks and wings I dont even know what parts of the chicken Im eating. The gravy is always disgusting, thick and old tasting. Ive always loved KFC since I was a kid but this experience might have put me off for good.

Poor service, owner operator was makeing everyone wait well she did some audit. Once again very poor service mainly on the part of the owner. Workers were good! But werent allowed to serve us, watched 4 or 5 custumers leave unservied aswell .! Do better suck less!

Entire meal are disgusting

Went there for a quick bite cause I was starving. I ordered the 3 piece meal and what I received was basically 1.5 pieces. The thigh was cut in half (first time I ve seen this), the breast was cut in half and a drumstick. I was thinking I ve never seen this before. Do all the KGCs do this? If so when did they start doing this. At any rate will never be going back again and I would advise all of u not to as well. Unless you like paying double for your fried chicken.

Thé place is ok food is good not exceptional but its fried chicken so exactly what you get but the place is small and looks old like its from the 60 its like traveling in the past.

Absolutely horrible had to wait 50 minutes just to place my order and that with customers leaving in front of me. Stay away!

I ordered around 5pm and was told that my order would be done in 20mins . So I said was fine that I would wait. Unfortunately I waited almost half hour for my order . They where doing all the uber eats orders befor fiing my orders they should be filling their instore customers first. Really bad customer service and not really organized as well. As so its like they dont clean the oil that they cook the chicken in it is really dark and really grease

I was there for order pickup. I asked for a washroom but that girl who whose there on a counter gave me weird look and she was not in a mood for shift today maybe. Then there was no toilet paper in the washroom. Again i told her and she gave me weird look once again. Maybe she is doing her job forcefully or i dont know why she is rude to their customers. Maybe you guys have to hire new and good people for your store.

The worst food ever. I ordered today and I had food poisoning

Worst chicken I have had in my life ! I don t even want to take a picture of it because it s disgusting - I spent money and threw it out Food

Ate here twice and got food poisoning both times. Second time was 100x worst than first. It wasn t pretty. First time i was only having pains second time hit my whole family. We only have 1 washroom. And trust me.. sitting on the toilet while having a garbage bag in your hand at the same time isn t fun. Do not recommend. Made me done with kfc all together.

I recently visited this particular KFC location, and I must say it was a disappointing experience. I strongly advise avoiding this establishment for the following reasons. Firstly, I found it off-putting that they asked for tips when I was paying. Not only was there no option to leave 0% as a tip, but I also believe that customers should not feel obligated to tip in order to ensure the quality of their food. Unfortunately, I decided not to tip, and as a result, I received some really subpar pieces of chicken. In fact, one of the pieces was not much larger than popcorn chicken, which was highly unsatisfying. Additionally, I noticed that they seemed to be cutting corners when it came to providing essential items such as napkins and plastic cutlery. It felt like they were being stingy in this regard, which further added to my overall disappointment. In conclusion, I strongly advise against visiting this KFC location. The pressure to tip, coupled with the poor quality of the chicken and their limited supply of napkins and cutlery, left me with a negative impression. I believe there are better alternatives available where you can enjoy a more satisfying meal and receive better customer service.

Over cooked and dry. Tipping at Payment, why?

My second attempt was just as bad. The chicken was horrible. Greasy and like it sat for hours. The gravy was just a ball of gelatin. The tables in the restaurant were dirty and sticky, place was a mess. Food

Completely disappointed, disgusted and won t ever be returning. We ordered dinner for our family and went to pickup. When we got home and opened the food, the gravy had a thick layer of just grease on it and smelled burnt. I ve had KFC for over 10 years and the gravy has NEVER looked or smelled this way. The chicken was all dry and the bones were burnt. The popcorn chicken was like cardboard and the tenders were overly greasy. My kids were hungry so they ate some coleslaw to hold them over while we grabbed something else for dinner. Eaters beware.

This company is working here to embarrass KFC. When asked by the washroom, the people of the company and the manager working there said they could not give it. From here they told me that they have lost 7 so now they dont have the key of the toilet and when I requested them to use their employees toilet they cant use it only for employees its their policy they dont have the key of the customer toilet

Such an awful experience I had. I was an customer there and I asked for key for the washroom. And they said that they can t give the key as they lost seven keys. And I asked them to open it for me but they said no. And they even argued with me. Such an worst experience i had. I suggest no one to go there. How they treat customers is soo badly. Such an bad experience

Worst customer service .

The employees were not at all welcoming, they were arrogant and they even deny the customers to use the washroom saying that as per company policy, the washroom is only for employees and since they lost couple keys, theyre not allowing any of the customers to use their washroom.

Disgusting!! We ordered the 10 piece with fries and it went straight to the garbage. The chicken tasted like someone dropped the box of salt on it. We will never go back to this location again.

There is not enough seating space. The food is good but their service is very slow. Vegetarian options: No Dietary restrictions: Yes Kid-friendliness: No Wheelchair accessibility: Yes

On more than one occasion Ive been told Id have to wait for 15 to 20 min for chicken at 4 or 5 in the evening. The gravy is always trash . Staff is always rude . Go elsewhere . Ill be going to the sherway location from now on even thought I live 5 minutes from this one 1.4 out of 10

Sometimes a little overcooked.

Title: Disappointing Experience I recently ordered chicken from KFC via their app for pick-up, and unfortunately, my experience left much to be desired. When I arrived at the restaurant, my order wasnt ready, and the staff seemed unaware that an order had been placed through the app. This was a bit inconvenient but didnt bother me too much. However, the real disappointment came when I got home and tasted the chicken. It was far from fresh; the quality was lacking, and it didnt live up to the KFC standard Ive come to expect. It was disheartening to receive a subpar product after patiently waiting. I hope this feedback helps KFC improve their app ordering process

Akhil is such a nice person and hard working :) give that man a raise!!:)

Exceptional service, the worker was pretty new but did everything to make sure I got the best value for my money.

When KFC s food costs the way it does and the salad containers are not filled to the top, I feel taken advantage of by the restaurant. And unfortunately when one restaurant decides to take advantage of me, I will no longer shop at the entire chain. Fool me once, shame on you. Fool me twice .

Very Quick service in Drive Thru

Very nice staff. Food was good.

I ordered bucket chicken with 3 sides and diet pepsi bottle. All of these orders were given in two paper bags. these paper bags cannot hold this much of weight specially with bucket chicken and fries in it. So don t use paper bags for large order or atleast test the durability before using it. I called this kfc branch and let them know as well. So, I do not recommended this kfc for take outs. Plus I order diet pepsi and later found that they gave me regular pepsi. The quality of food was food. For sure, I ate far better kfc chicken in US AND INDIA. First time in Canada KFC and it was a complete disappointment. Its sad!

Place has been out of dipping sauce for a week or more. That s insane, how do you not re order any for your own business?

This place is disgusting. Cleanliness is an issue. I will never come back here. This location served me chicken that felt like I was eating room temperature leftovers. Food

Stay away these people dont care about nothing told them fresh they gave me old chicken on bottom and good at top plus rip me off 2 large salads that I paid for

Great

Bad service

DO NOT GO HERE. I wish there was a star rating less than 1. The worst customer service you can ever expect. The people working there are clueless and do not value customers. The owner is incredibly greedy judging from the behaviour/lack of training of the employees. Wait times for your food is probably the longest out of any fast food location in Ontario There is no organization. Everyone crowds at the front with no seperation on whos ordered and who has not. The cashier doesnt give out receipts. They just scream the order hoping whoever ordered the food is still there after an hour or more. Not to mention, at January 10 @ 630PM (only one other person working at this time I did not get here name) was extremely rude and condescending at the request for an additional leg piece instead of another piece. She demanded that they cannot give a leg piece instead of a regular piece and basically told us to **** off and leave if we werent happy receiving old small pieces. The entire scenario was embarrassing as there were other customers in the building. There had been numerous times in the past they do not understand or appreciate customer requests and do whatever they want (wrong orders, missing pieces in multiple piece meals etc). They consciously try to give out the smallest, oldest pieces to customers to save a few cents.

Missing item from order

Consistently bad service. Ordered at 8 pm. Food was ready for pick up at 9 pm

Get better food somewhere else.

I dont eat fried chicken often but sometimes I like to treat myself. I walk into this place and ask for a 4 piece combo. The girl tells me they dont have any white meat chicken only dark meat.... Im like Lady, this is KFC, how can you be out of chicken? That doesnt make any sense to me. How does KFC run out of chicken? Theyre literally a fried chicken joint. Ive tried this location a couple times now and its always something. Old food thats been out awhile, something tastes off and now theyre outta chicken! mfkIN cHkEN!!!

Service extremely slow.

I wish there were a negative stars that could be given.. worst kfc in my life the chicken smelled rotten , I think chef Ramsay gots to visit this place please..

I wish Id seen these reviews before ordering from here. HORRIBLE. Missing items and the gravy tasted like burnt plastic!? When asked about replacement items they said they couldnt do anything and couldnt refund. Absolutely terrible. Do not bother going here. Drive a little further for a better one.

Chicken tasted bad, like the frying oil was either burnt or just too old.

Food is hit and miss. Service is consistently poor.

Slow service.

The big crunch seems to get smaller and smaller over the years, but what doesnt I guess?

Good service.

Havent been to KFC since they started serving those ridiculously small pieces of chicken, but saw that they were offering spicy so decided to give them another try. The employee a the counter said there was none ready and that it would take 20-25 minutes. He was surprised when I said that was OK. So I told him I wanted 4 drumsticks and he said he wouldnt be able to do that. Wow. So we left and went to Popeyes around the corner, ordered spicy chicken, received 4 regular sized pieces of chicken and continued with our day. KFC is the worst. I can understand why so many of their locations are closing and Popeyes is growing.

Oftentimes very very long customer lines.

Its cool.

Basically stole our money. We placed an order online for pick up at another KFC location. Arrived and that location was closed (Note we never received an email confirmation). Went back home called KFC they said the refund would be processed and we ordered dinner from elsewhere. Somehow this location got our order and charged us for it. Called again told it would be fixed. No fix they just kept our money.

If youre looking for KFC chicken you will find it here. Its just like all the rest. That being said this location has probably the worst customer service of any location in Toronto. KFC has locations all over the place in Toronto. Stay away from this location like it is The Plague.

Going in person usually isn t that bad, as you can check your order but delivering is not worth it. Two mega fries were both small fries, missed all the dip and left wet drinks on top of the zingers in the bag. It s really a shame how far KFC has fallen off. This used to be my go to location, but now it s bad too. No matter what location you order from they always mess up orders. Even Popeyes and McDonald s do it less

Very disorganized and slow. And didnt give the right sauces and salads. And they even asked which sauce we wanted.

Staff are awful here

It does not taste fresh like their oil was old I wont be coming there again Find a better location people

Bit of an extra-long wait today because their cash registers were in malfunction mode; but this store does give you mixed flavour pieces, unlike many others where such option is not available.

Dog food for the masses - absolutely disgusting. They probably never clean their fryers. Chicken always tastes like burnt animal fat. Just get a chicken from the supermarket down the street.

Once a year one has to try it.

Great place for KFC...very friendly staff.

Just kfc

Went there on the 9th of May. The food was stale. We almost got sick after eating the chicken. Would never go back there. Never had such a bad experience.

Terrible customer service from both girl at front service and cook in back which I can only assume was owner. Asked for the famous sandwich . Was asked if I wanted it spicy in which I replied yes. I than asked her before my sandwich was made which sauce was put on it she replied Mayo I made sure to repeat.. regular mayo she said yes..mayo. What I received was a sandwich with a red sauce which is continued to insist is Mayo. When I tried to explain mayo is white she rudely shouted at me that it was mayo.. and called the cook out and angrily kept repeating it was mayo! Now both telling me it is mayo. I took the sandwich and threw it out as they both stared at me as if they were right. I will never go back They are inexperience.. rude .. dirty floors and bathroom and no sense of customer service Total waste of money .

Served me cold food twice in a row. I like Taco Bell, but this location is very poorly managed. If you like cold food, then this is thrnplace for you. I will never be returning.

We ordered all white bucket..paid an extra $26 for all white and wings...does this look like wings! Also didnt send the chicken burger meal order and the corn was black..the entire meal was disgusting! This was for fathers day $198 down the drain the food was not fit to eat...BTW thats only half the legs the others were still in the box..thats what we had to removebto get to the thighs! Which if they dont know is not white meat either!

The worse place to buy KFC. The gravy is like water and the chicken is like from a day before. When I called and trying to explain to the manager he told me he how to cook and hang up.

I waited for more than 15 minutes for my order, but no one came, other people were also waiting. I guess they do job very carelessly.

This location must have recently gone under new management or ownership. We have ordered from here without issue, but today they forgot my popcorn chicken, and my 10 piece bucket was 6 pieces of undercooked not crispy at all, almost slimy chicken ontop of 3 pieces I ve old, over cooked oil drenched thighs. After reaching out to the management they refused to offer a refund, send out another bucket , or anything at all. I was told if I came into the restaurant WITH the bucket he would exchange the chicken for me (ewww he was actually going to take the food back and give it to someone else) that was not an option for me , as I had ordered DELIVERY and am more than a 20 min walk from the store For the $50 order, he finally offered me 5 free pieces of chicken next time I order. When I said that simply wasn t enough, he became very rude and I was told to call customer service and hung up on after requesting a refund from customer service, I was told that the refund ACTUALLY needed to be given from the store, and didn t understand why I was given the number to call CS anyways. unfortunately, I will not EVER be using this location ever again

Just overall bad customer service. Cashier totally avoids eye contact with everyone in line and when asked why she s ignoring people she says she doesn t want to take orders because the chicken is in the oven. Having over 10 people stand in line and totally avoid them for 10 minutes is absolutely insane to me. But this was just a Bad experience

Only go during 12-5 when Desmond one of the senior managers is working, anyother time you are screwed, a bunch of friends working there im assuming because they always have zero chicken available but some how find time to converse about life while customers wait for food over 20 mins

Food is good. Dont bother pre-ordering online. I have preordered 3 times and every single time I sit there for 10-20 minutes waiting for my food. They dont start preparing my order until I get there. The staff also threw my order on the counter aggressively

Fast service, fresh tasting food and extra star because the drink machine was properly calibrated. The root beer I had actually tasted like root beer, first kfc I have been to that everything was perfect.

Absolutely disgusting They let people sleep at the doors Its filthy with ketchup stains all over the tables Homeless person sleeping in front with a bottle of booze open

If it is not fresh, the order has not been placed. When I told them they didnt change it its a disgrace I dont recommend this place to anyone I dont get it for free I pay money

Just terrible customer service. Theres zero urgency and half the staff seem to have long conversations while texting on their phones.

Food was fresh and hot

Have to bring your own fork

Worst KFC EVER! They messed up my order and didnt resolve it. They literally did not pay attention to the order. I ordered macaroni salad for my kids and they gave coleslaw. Also the chicken pieces were very small compared to other KFC places.i would avoid this spot

I had diarrhea after i ate from there!!!

Kid-friendliness: Nothing

chicken was dry

Chicken over cooked

Some of the location the chicken is so greasy I have to use paper towels to absorb the oil. This location was good. Great service.

This kfc location use to be good. I normally dont do reviews cause im lazy...BUT do yourself a favor, stay away from here. There chicken is much smaller and a thigh is cut in half and they count it as 2 pieces. Quality of chicken very poor compared to other locations. Just drive down to the next location by East Mall/Queensway, youll appreciate the quality there, worth the extra 5 min drive.

Amazing service overall, shout out to Pranita who is awesome at what she does.

Great spot . Chicken was great.

One of the worst location Ive been to Disgusting food they got my order wrong 3 times

Kfc is always good to eat. However, my complaint is the constant upselling. The instore menus are totally misleading

Great tasting #kfc fries is better than other fast food love everything bite. Excellent #customerservice and #freshmeals. I am going to try #order online to see if I get the same customer service.

Around 5.30 in the evening, waited in the line for more than 15 minutes to place a order(as only one person was taking the orders) and at our turn (there were only 3 persons before me) they told they were out of chicken legs and it will take another 15-20 minutes for the chicken to come and for a combo of hot and spicy chicken it will take 25 minutes(after that they will start preparing the order). I was literally frustrated with their service and though it is in my neighborhood still don t feel like going back there again.

Today I coming and order 4 special and they charged me $17.13. And I told them just put everything together in one box. When I go home open the box they miss my 1 of my order and the chicken they use are very very small compared to other kfc. Never come back here again

Desmond and his crew are fantastic! Every time I go in, their smiling faces always remember me and my order! They even remember my favourite dipping sauces! I highly recommend this location! Ask for Desmond and Im sure you wont regret it! Thank you for the wonderful service!

Terrible place, you wait in line forever no customer service at all, they just dont care..and food is not as other locations. Looks like management is at fault.!!!

Can you really go.wrong?

Chicken tasted like cardboard, I believe they sell chicken left over from another day, will never come back to this place

Very clean inside, staff very friendly.

The customer service here is SLOOOOOow... They seem friendly enough though. The problem is the chicken isnt as good as it is at other locations. The pieces are much smaller, and everything is overly salty, and nothing tastes fresh. Also, the parking lot is TINY, but thats not their fault.

Good food

ordered 10 pieces of chicken only...only to find that they had only given me 8!...how hard is it to count to 10?!?

Great Service Great Chicken Great Location....anything else...?? Go...Update...fantastic KFC in the hood....

The 2 star rating is because it takes forever to get your food. If you walk in and theres someone in front of you it could take 10mins until you even place your order, other than that the food is good. BTW no drive thru.

Perfection all the way around. Food was great, prices as well. The customer service was above and beyond!

Avoid this outlet. Food ordered was so bad.

Extremely slow service. Disorganized, got our order wrong.

Smells weird?!!. Terrible food. Chicken had no batter or soggy batter, and worst, smelled like it had been fried wrong or something.