Wendy's in Etobicoke

Excellent customer service and who I assume was the manager was very quick

Opened to 2:00 am & went at 1:37 am they sent me away

Spacious place with plenty of parking and nice people working here. The food here is the same as everywhere.

The best wendys picky and never have an issue except to many homeless people hanging around scary with kids

Rashmeet has amazing customer service and she is very kind, I forgot to write her name in a survey, but she is great

Bad location

Tried the Baconator, Daves Double, fries and frosty here several times. The food is decent, but the dining area is usually busy and needs some cleaning. A couple of times the self-serve screens were down and there was a pretty long line at the counter.

Indian staff barely speaks english, but yap in their own language, changed order and charge more..not going there any more..

They forgot my effin drink on my order br ofc the frosty

Great and fast service. Took my 16 students here for ice cream treats. They all enjoyed it!

Good service. Friendly staff.

I asked for a cup of tap water to go with my meal on a hot day. Was forced to pay $0.32 Asked why no other locations charge, was told new store policy. Bill says 0.00 for water and $0.32 for plum sauce. Did not order or receive plum sauce. Called and spoke to manager Ramandeep who confirmed there is no charge for water so in order to rob me they have to charge for plum sauce. Shady and illegal. Waiting for a response.

UPDATE: The older white woman with the brown hair is clearly incapable of accepting when she is wrong. Whole order filled incorrectly to the point where it looks like a child assembled it. Thats fine, Im in the area and I go there all of the time. Theres sooooo much time for me to provide feedback. Absolutely disgusting, grow up or get out. Usually good service, but make sure that you repeat yourself a few times and ALWAYS check what the order screen says. Its not their fault, but there is always a language barrier and lack of comprehension present. Dont try to confront them, it makes them super upset.

Always forgetting to put items in the bag it s so annoying!!!!

The cashier in window is worst behavior I ever go other location or change to another place frustrating

No problem with people and quality. Taste wise, it is good but does not come first. They need to work on it.

I guess the online orders dont work here! workers need to be trained better for service Food

Nothing beats a Daves triple at midnight

*Updated 2024* I hope that no matter what the future brings you that delicious Wendys food & smiles are in your future. The Wendys now serves breakfast starting at 6:30 a.m. and they are delicious breakfast options. Please be nice to the staff. This is on the north side of Dundas just north of Kipling Subway station. Please be kind if you are driving as everyone is a person! If youre reading this please I urge you to remember to be patient here at this location which is often busy and the staff work hard. I myself can be irritable but like many people in this area we need to be patient & appreciative of people who work in food service! Wendys is delicious I prefer the junior cheeseburger deluxe and they have lots of good value food and high-end items. Tim Hortons and Wendys here at Auckland near Kipling has always a beautiful place where you could connect with people & make friends! Please be respectful in Canada no matter where youre from. This is a land of love. I hope you will learn to communicate happiness.

I went there to place my order, but I don t know what s wrong with your workers and also your manager they refused to give service to me, and there was a worker her name was Raveena she Told me I hate to give service for Muslim people. I don t know you just gathering some Indian to work with you or broke your business. I swear to God I never buy anything from Wendy s again .shame on the CEO of Wendys that doesn t have control on his worker.

Great experience almost every time me or my significant other go there on the weekdays around 4:30pm. Great customer service and patience with them when others aren t being as patient. Very helpful and kind workers at the times I go.

Quick service through Drive thru, got 2 spicy chicken sandwiches, came out piping hot!

Went in today after a long time to get food for my wife and was treated with disrespect from the manager working there, her name is Raman i believe. Ordered a burger with no patty and fries like i always do, after i had paid for the order an employee is telling me that we cannot do that, then the manager came to me and handed me the food and after that said we cannot do that again with complete disrespect. I didn t understand why. Wendys should promote people with better communication skills and leadership skills if they are gonna be given leadership positions. Her tone was rude and unnecessary. I need to speak with higher management on why her (Raman s) behaviour was rude and why wasn t i given an explanation for why they cannot make my order the way i requested, like i have many times before. I got my refund and left. Awful experience and disrespectful management i dealt with today Please teach this person, manager or whatever her position is proper etiquette in communication

Service was great and food was tasty

Dining room needs cleaning. Customer service got my order wrong. Common occurrence. Done with this place

Inconsistent pricing!!!!! Very simple math. Bacon mushroom burger. 8.29, combo 10.54. So pop + fries = 2.25! Chicken sandwich. 6.99, combo 11.79. So pop + fries = 4.80! How come fries and pop are different value for each combo!!! NOT RIGHT This is also same for other combos, all of them show different value for pop+fries!

Make sure you know the sizes of what you are ordering with regards to drinks because the staff dont seem to know the difference. Called and spoke to the manager who has no knowledge of good customer service practices about an order that was messed up. He told me to come by and tell them they owe me an item without giving me his name and taking my information. I said, and if your staff gives me a hard time without a reference, who is going to pay for my wasted gas and time? He ignored the comment. I asked him what his drink sizes were and instead of answering me he asked why? If you want to deal with people who care about return business, go elsewhere. A simple apology and correcting the mistake politely goes a long way. Made the mistake of returning because I was told they were under new management. I ordered Chilli Cheese Nachos and got chilli cheese fries. I was very disappointed but thought I would try them, only to be sick to my stomach since. Thanks Wendys. Awesome job! My daughter was craving Wendys tonight. I prefer the Rexdale location as the people there take pride in their job and show it by the way they treat their customers. So we went through the drive thru. The order taker gave me the wrong combo and charged me for the wrong combo. Upon checking my order, my daughter realized that mine was the wrong order...so we went back. The girl second guessed me and I told her that I do not eat spicy food nor did I order that combo. Okay, I will get you a replacement. Then I said, and you can reimburse me for the over charge. She fought with me about that. Well on our machine it says, 11 something so the sign in the drive thru is wrong. We cant give it to you for that price. Its false advertising. So then you can refund me my entire order. Ok ok and passes me .75 cents...Um no, it is a lot more than that, I say. After about 10 minutes of arguing with them and asking them if they know basic math, I got my money back. No apology just rude looks and poor treatment. Please, if you go there, always ask for the receipt and make sure you are charged properly.

I get there pretty late after work and the fries are always fresh

Solid Tims location. Fast and consistent service.

Good quality food, I ve been here multiple times and the food is always consistent. The chicken items are pretty good and the burgers are good for the price. It s not too expensive in terms of fast food and they have multiple food options.

Tasty food

Convenient location, friendly staff.. but often feel rushed to place my order in the drive thru (even when there is nobody behind me), and then they make mistakes.

Food

My uber ride came faster than expected so I was in a rush. The lady behind the counter was able to complete my order quickly! Much appreciated!

Great

Just before closing, I was dining in noticing all kinds of trash on floors and tables. Not pleasant!

Tejvir is the best employee there and is always so pleasant taking our orders! He pays attention to detail and has amazing customer service.

Its a combination Wendys and Tim Hortons. Location is decent. Bathrooms are fine and the drive thrus are Open at reasonable hours.

The Baconator with mushroom is pretty good, the fries are good and the frostys are even better! The Apple pecan chicken salad is also pretty good if youre not in the mood for a burger and fries combo, and they have a whole selection of stuff for you to choose from to go on the side of your meal like poutine and baked potatoes, chili and nachos, chicken nuggets, and chicken sandwiches.. its just great!

The worsted service I have received

Cool place

Ordered multiple times and have had no issues.

Good fast food

Decent location, the dining area is quite modern and clean, and they are relatively fast to serve you even from the kiosks. Unfortunately as it s close to Kipling station you get some crazy people coming and going but thats out of the employees control, just something to note especially late at night.

Great lunch items here.

No complaints, staff, and manager were very curtious.

The restaurant wasnt busy but yet we were waiting for 10 minutes to get service, plus to top it all off there was an employee on her phone not paying attention until it looked like the manager came

Perfect place

Ordered a double jr bacon cheeseburger and they gave me a single jr bacon cheeseburger. No receipt either

Delicious food, friendly service and a Tim Hortons.

Good service

It was fast food that is ow food if you walk in. Drive through processed ma

Cool, as usual

I recently witnessed an unfortunate incident at Wendys where one of their staff members was extremely rude and disrespectful to a courier driver. As an observer, I was taken aback by the staff members behavior and feel that it is important to bring attention to this issue. The courier driver arrived at the restaurant to pick up an order, and when they asked for assistance with locating the order, the staff member rolled their eyes and responded with an irritated tone. The staff member did not provide any assistance or information and made the driver feel unwelcome. As someone who works in the service industry myself, I understand the importance of treating all customers with respect and professionalism, regardless of their occupation or background. The staff members behavior was completely unacceptable and left a negative impression on myself and the courier driver. I hope that the management at Wendys takes this issue seriously and addresses the behavior of their staff. No customer, whether they are a paying customer or a courier driver, should have to experience such unprofessionalism and rudeness. Overall, I was very disappointed to witness this behavior at Wendys and would caution others from supporting a business that allows its staff to treat customers so poorly.

A beautiful mall

I like it a lot, I recommend it a lot,

Quick and fast

Great customer service.

Good

Ordered 2 frosty-ccinos, one chocolate and one vanilla. When we got it they both looked the same colour but the vanilla tasted . Off. We deduced that it may be from not having enough frosty because they both were pretty watered down. My partner went back into the store to order frostys for us to top off. One chocolate and one vanilla. We were then told that there was no vanilla frosty left. Meaning that my vanilla frostyccino was NOT made with vanilla frosty but chocolate frosty and vanilla flavoured coffee. This is completely unacceptable to not divulge this to the customer. The workers there should be shameful to have the audacity to cheat the customer so blatantly

Don t go here unless you are ready to wait for 15-20 min for the order to be ready.

Lately, its facilities are very dirty, the tables, the bathroom and above all the garbage is overflowing

Tasty french toast sticks and wedges, didnt care for my drink, but nice place to sit and relax

Its Wendys, with same menu and quality as any other locations. Problem is that they dont care about the people smoking in their patio, which makes the experience go down significantly. Washroom was flooded. Food

Good place

There is one particular staff here that was extremly rude to the customer. They way she talk and ask orders not to mention to that senior who was placing her order. What do you want? That was how she approached the senior customer.

Rich breakdast very well served and delicious.fye in niagara fall

The drive-through staff is rude, speak in their own regional language instead of speaking in English in front of you talking about you, and mess up simple orders and instructions. I ordered Sprite with no ice and they put ice and the Sprite was weak and had no flavour because their machine is broken that they refuse to fix. This entire thing has happened on two occasions and it s the manager at the location who is not only rude and unwelcoming but also gets annoyed whenever you ask them to correct the order.

Worst service !! Utter rude ... You cannot just point back and forth at drive-thru windows and ask customers to come around again or walk-in to order because of your faulty machine at your 1st window. They asked us to drive to next window initially, where they asked to either drive around again or walk-in. What s the point of waiting in the line exhausting gas & time,& come back again ? It s the same Wendy s at the 2nd window too or am I wrong ??

Strangely I have never had a bad experience at any wendys. This was more or less the same!

Just one of the nice places to eat from Wendys restaurants. The best part about this exact Wendys is working hours. They work at night (not the whole night, but the hours when its quite reasonable).

Fast service, quality etc

Morning shift manager is extremely rude. Attitude is just abysmal. Denied breakfast before 10:30am just because she didnt want to make it. She should be let go

Weve been visiting this Wendys for years but this was the first time since covid started. The place has gone downhill and the clientele is interesting. I feel bad for the staff. No complaints about the staff or the food. Just the clientele which seems like a new theme for Toronto.

The food is good, its just that sometimes the employees are angry hahaha

I liked the food there they have a lot of options to try from

Worst location horrible service in the drive through

This wendys has really went downhill from the pandemic had started. The customer service is okay to an extent but the last time i had visited this location the supervisor yells at the works in front of patrons. And the food is not fresh

so sneaky! they advertise for frosty chino for $2, you would think its for the small size..Nooooo its for a summer size!

Nice, but depends on location. Some serve fresh made food, some like to reheat. When you ask them to make a fresh spicy chicken sandwich, they get miserable.

They are fast and efficient Kid-friendliness: They have variety of kids meal Food : 5/5 |

This place is busy and you need to check your order because most of the time that Ive ever gone and they mess it up

Really good, the food is very tasty, the atmosphere is cool, but the staff once gave me potatoes that were not the size we ordered, sometimes they say what they want and not what it really is, in general I recommend it

Great food. Hot and fresh and friendly staff!

Really bad customer service who manages this place? Nevermind the fact they neglected to fulfill my order correctly (left out the fries in two combo meals in the drive through) but never a please or thank you or you are welcome while dealing with the drive through who handed me my order. Drinks coming was the only word said to me the whole interaction.

Cleanliness 0 Washrooms 0 Staff 2 Food 1 My order was simple 4 JBC 2 with just cheese bacon lettuce kepchup 2 were made normal. Get the order and they are all made like a regular JBC very disappointed. Personally I wont be back to this location they need some serious cleaning tips.

The drive though consistently has difficulty with getting orders correct. Be sure to check for your requested items before leaving. When it comes to freshness (yes I know this Wendy s we re talking about), the food at the drive through is 50/50 for if it will be hot or not. Fries are usually stale. If you ever need a reference for what a good Wendy s drive through experience is like, please visit Essa road Wendy s location in Barrie, ON. 2.5/5

The food was really fresh. And the service was excellent.

I like everything about Wendys

Food is good and dining area is reasonable. Restroom are sometime stinky which can be a problem and few staff are friendly where as few are very cold .

Ordered via drive thru, gentleman said to park by the drive thru exit as they are waiting for fresh nuggets. It s been over 20 minutes and they ve forgotten, terrible service.

The Best

Manraj , girl give amazing customer service.. and whole staff is amazing Parking: Spacious

Its a Tim Hortons so busy as always

This place is hit and miss but the worst is in store ordering. Totally caters to drive through business. Staff does not have it together at all in store. VERY slow and unorganized. Parking: Convenient location with a lot of parking close to Kipling subway.