A&W Canada in Etobicoke

Wonderful service

Consistently good service - staff is always friendly and food tastes great every time!

i just ordered an onion ring around 8:50pm, it was horrible to see the staff use their bare hands (no gloves) to pick up the food and put it in the fryer. then she continued to wipe the table with her own hands.

Came in late at night for a quick meal & Anita was really nice & friendly

Gloves are never worn by staff cooking

Food prepared with no gloves and no hairnets. So disgusting. Never going back.

The only thing the servers always forget or perhaps refuse to add are napkins. Why must we ask all the time. They always fail to put napkins in my take out bag. They dont even ask if I want ketchup with my breakfast food.

Don t know what s going on with restaurants these days. Ordered from uber eats 6 habanero burgers and got all burgers without habanero sauce and no tomatoes. When we called they are like, yeah we gave you chubby burgers and told us to raise it with uber. Its not even chubby chicken. They just forgot to put the rest of the stuff. I mean uber would then flag us and that s the world we live in. People have become careless with a don t care attitude and quality is degrading day by day.

I ordered the burger last night but it took 40mins to prepare it. Usually in person it takes 5 mins to prepare. Please dont take orders if you need so much time.

Great service. The ladies who work the nightshift are always friendly and helpful.

Decent place for a quick bite. Staff could be a bit more efficient. But overall, a decent experience.

Ordered a hamburger and saw the guy who s preparing my burger bun with NO GLOVES AT ALL.

There were only 2 workers serving customers on a Sunday evening. The lineup was relatively packed. Even though I and another family placed an order before anyone else, orders that were shorter and after us were served first. Also, the workers were NOT wearing gloves when preparing the food, which is quite off-putting, to say the least. Get these people to start wearing gloves!

I placed an order, chicken BLT cruncher combo. Walk home to find they gave me no sauce,bacon,tomato or lettuce on the sandwich. It kind of rubbed me wrong way since you guys WAY over charge for your food. So I walked back over to the restaurant (about 7 min walk) and asked that I get a new meal made since the food is now cold. When I get my meal after waiting, they give me about 7 fries in the bag with my sandwich. Talk about customer service. No apology for messing my order up. And then stingy with my new meal. And I paid about $20 for the combo. What a joke won t be going back. Kid-friendliness: Staff is rude and all have an attitude about them. One or two good employees.

So rude and racist no customer service at all. I kept on waiting at casb register and all the employees were talking and were ignoring on purpose acting like they didn t saw us. Even though i asked her if you are open she said yes amd made faces and started talking to co worker again. I never saw such customer service anywhere. So disappointed not humble or kind.

Great customer service Vegetarian options: Vege tandoori burger Food : 4/5 |

Nice food

nice food

Nice food

Good service

nice food

Great breakfast and excellent service, every time.

Very warm service. I recommend!

I purchase food 2x per week, always just right. The ladies are fast, friendly and wonderful service.

Really good food, burger was made really good and staff is really polite. Vegetarian options: There are really good vegetarian burgers. Food : 5/5 |

great service. nashville chicken burger is very tasty. Komal is very helpful and supportive manager.

Great food, amazing staff. Komal is friendly and provides a great experience.

Excellent service, great food and great atmosphere.Ive loved every time Ive been.

I really like to visit this restaurant.I try the malsala veggie burger with my friend.It is really tasty. Vegetarian options: Masala veggie burger

Komal, the Manager is very helpful, friendly and professional, well done!

I couldn t find a way to rate on Uber eats . I really liked the food but guys be careful next time with a delivery order you need to use a lid wothout straw opening and put the one with straw opening on the side and I also didn t got any straws or forks for the poutine. I goota drink it straight because I don t have a straw

It was lunch time and their were a table with high school kids being very loud even after being told to keep the noise down they continued being disruptive and loud. It made it very hard to enjoy our meal it was very frustrating.

Last couple of visits, wrong order and then using mobile order from Keele Street, then kept driving, then parked. Then crossed the street to walk to the store. Then watched an order packed plus another person order and recieve her order. Then, I finally get my order. I just dont get how it took that long because I place a mobile order so I can walk in and pretty much walk out but getting my order after someone who ordered after me??? Something doesnt work well here.

Gone waaaaay downhill. Never going back. I dont even know what the burgers are made of...but it sure doesnt seem like beef.

Normal A&W food. To the people complaining about slow service theres like two or three employees working at a time here, if theres a lot of people ordering then yes you will have to wait. Im not sure what you expect.

Food is super fresh and good quality with nice staffs

the lady putting our food together was not wearing gloves lmao. so gross. terrible food and service practice

Delicious food

I thought to my self that i havent had a A&W for a year decide to stop by here from my walk. Decide to get a peri beef burger onion rings too. What i ate later wasnt as pleasant as my customer service. Ive done many fast food services these were the worst. Probably was still frozen with ice on it because the skin barly crispy/crunchy look, all it breaded layer break off, way too salty, and clumped up together. The burger was kinda mediocre too the only thing i tasted more was the lettuce. If i wanted, i couldve gone for the vegetarian option. Had to wash it down with water, but left both bad taste and upset stomach after this visit.

To the owner: Extremely unprofessional staff!!!

Weve ordered via UberEats on two occasions, but unfortunately, the accuracy of our order has been consistently lacking. Despite requesting 3 peri peri potato buddy burgers each time, we received chicken burgers in the first order and beef burgers in the second. Well be avoiding in the future.

Sent me beef burger while i ordered a potato burger

Ppl working over here have no clue about what they r selling, rubbish

A&W * * * * * 24hrs

I am so disgusted. I picked up a beyond meat burger and when I got home, I saw that there was a bite mark on the patty. I tried to call their restaurant number numerous times for 30 minutes but no one picked up.

The lady touching the food with her hands and the using a gloves that s nasty and disgusting and disrespectful need new workers

Excellent and you will definitely love it!!!

The bun of burgers were so so looks like not fresh @around 12 noon

There are many ridiculous things in this world. One of which is waiting 20 minutes for a single burger. The customer service being so poor, prompting me to write this review in the first place. Im shocked this location can call themselves a fast-food chain as there was nothing fast about my order. Perhaps it can only be reserved for the five people who ordered after me but received their orders ages before I did.

Well, its A&w, perfectly seasoned beef patties with my favourite antibiotics :)

There times to make even 1 burger is over ten minutes. Hardly fast food.

At 9am had a bacon and egg sandwich. So chill here I feel like taking a nap.

For two people working late on a weekend...great service...great burger...thks

Great deals

This was the second time that an order came to me without the proper ingredients. I had ordered a Beyond, but it came with white onions instead of red onions and since I ordered through DoorDash, it didn t allow me to edit/personalize the instruction. The first time also it was the same issue with white onions, but I thought it would have been a mistake and I am allergic to white onions, it was good that I spotted it the first time and threw the burger. But this time, I didn t check and the white onions weren t visible also, so I ate about half and then realized after eating(also the quantity of the onion was less and it was not evenly spread) and as soon as I ate, the cough started. I was lucky enough since I just ate a little. And the worst part is that this location especially at the night time plus any order for a delivery, the staff doesn t find it necessary to atleast inform the customer if something is missing or out of stock. Or maybe the staff person made a mistake adding the wrong ingredient. So, hopefully pray that they don t do the same mistake again.

This location is open late and its convenient for late night eats.. typical burger and fries or onion rings.. nothing special. The quality isnt the best at this location. In fact, the patties are made really thin and sad. Reminds me of McDs patty: paper thin. And the fries taste like curry here?!?! Whats that about?? Its not the first time we notice this either! Which means (the staff) is frying their own foods in the machines??? Cause A&W does NOT sell curry flavored items.. so this location is a little SUS to say the least. I dont know if its something that just happens at night time but this is the only time that we go eat there (when were out late) and every time our fries and our onion rings taste like Curry, so I really dont know if someone in the night staff/shift is frying or heating up their food with the rest of the A&W food items and its just making everything taste like Curry. Its something that needs to be addressed because its been more than one occasion this happens, and regardless it shouldnt be happening!! Dont come fry your food and contaminate the oils that the company food needs to be cooked in and served to people. Unacceptable! Mostly during the times we live in. Come on! But this location is near my residence and its basically the only thing thats walking distance and opened at 3am. Other locations are far better and that is all I have to say about that! Vegetarian options: They do have a vegan option for burger.

Unfortunately, I had negative experience to eat there. The drink is disgusting.

Poor service. Vegetarian options: Yes Food : 3/5 |

Online app is really handy to go pickup my order. Nice that they are open 24hrs with all day breakfast now.

Busy place... But to forget a whole burguer from my order... Oh well...

nice

Always clutch. Cold A&W root beer served in a frosty cold mug. No other root beer can touch this.

Four people behind the counter but only one was actually working. The others jobs apparently involved standing around and discussing matters of galactic import.

Great service and food! Open 24hrs.

Never been to this location because difficult to park for free. Visited for first time Saturday evening 7pm. Nobody inside. Attitude of woman cashier seemed like she wanted to be anywhere but here. Robotic monotone, no emotion, barely audible. Well, that puts you off even before anything else happens. My combo came with room temp flies and 2/3 cup of pop. Took the pop back for a fill up, choked down the warm-ish flies. (sic) Asked for a tray... nope! cant get those here. Spread a couple of napkins on my table and upon leaving, left the whole mess right there. Which l have never done before...anywhere. l was surprised that in such a fancy location, this A Ws standards are so low. No glass mugs, no chip baskets, cold food. At least the burger was fine. -- only fine. : ( I realize that my experience reflects on the actions and attitude of only one employee and at other times, this place could be a great experience. ( I hope)

Visited last weekend, held off on posting a review because I contacted A&W through their website using their feedback option however, as they couldn t be bothered to reply, it s time to unleash the Kraken This is the worst-run, most pitifully-staffed, absolute joke of a burger franchise that I have ever visited in Canada. The member of staff taking orders literally. cannot. speak. No greeting, no can I take your order? , no that will be xx dollars? , no please, no thank you -literally, not a goddamm word. Added to that, they allowed a person to jump right in front of me in line -totally not the other customer s fault in this instance, just a complete failure of the staff to communicate. The best part: I asked to speak to a manager (I asked another person that was able to speak, obviously), and I was told that there was no manger and that nobody on duty was in charge. How is this even possible? I ve never heard of this happening anywhere, ever. What a complete joke of a business. I would put this gong show down to just a badly-run individual franchise -however, given the fact that A&W didn t even bother to respond to my email, then I guess it is just a poorly run company in general. Fine my me, as I love voting with my wallet. So long, A&W!

Seems unhygienic. Employees use barehands for food handling

The workers there r the laziest workers I have ever seen. The attitude is not great at all. It feels like you owe them something when u order definitely not a place where they care about their customers..

Is it just me or... is all Canadian food boring as hell n pricey !!! Vegetarian options: Nothing really. Food : 2/5 |

I m waiting for the coffee more than 10 minutes. She keep checking the order and she doesn t make the coffee so much mess there. All the girls they don t have the hairnet they handing the cash without gloves, and making the food same time I don t know what is going on. This is happening around 10:30 PM.

The food was really good, the burger was fresh and fries were amazing

Had 2chicken buddy burgers enough to get you on for a couple hours.

I love getting buddy burgers with cheese here late night . Service is good and the ac works great on these hit nights

Coffee was too good

Very good service and great employees, especially Oliver. Thanks for working on Canada day.

Dont eat here on a weekend....and if you do....only order breakfast items. I just ordered rings and a Teen Burger....both of which were under cooked and nasty. The seating area is super gross.....which is surprising given they werent busy when i was just there. The girl at the back was super busy on her phone....perhaps she was googling how to clean stuff? Ive been going to this location for years....and its gotten progressively worse. $16.50 for food that was so nasty i ended up tossing it. Management needs to visit this place on a weekend....and fire all the staff just sitting around and playing on their phone. Dont even bother offering me a free gift card unless its for McDonalds....which isnt much better, but at least its consistent. This place is trash.... youre better off just being hungry than eating the garbage this location is serving.

This is a 24-hour location that has fairly quick service in a convenient location -just steps from the bloor- Islington subway station.

Super fast service!

food is good ..specially fried chicken burgers ..

The ladies that, was working on my visit to the restaurant were pleasantly great and nice. Good service

The cashier overcharged me, acknowledged it and said there is nothing she can do because she isnt authorized

Excellent food and service .

Good experience

it was great eating in there and Arshpreet was so friendly.

Every employee works so well, especially in a rush time.

Great

Good service , Delicious

Store is really well organized and fast customer service. The manager is really sweet.

The food quality was too good and there was cleanliness and fast service.

Good place

Excellent customer service and yummy food.

Superb services and Excellent food love to dind in .

Everythings good

Good Service Vegetarian options: food Food : 5/5 |

Amazing customer service and food.

Always excellent customer service. Clean location friendly employees. They remember how I take my coffee!

I only come here for take-out. The staff are friendly and I enjoy the food.

Super clean and free wifi.

Phenomenal if you want to wait over 10 minutes & bear with order mistakes . Staff is more interested in socializing with each other than taking care of customers

Lots of drunks and passed out campers

Service okay. Needs better charging stations. Service

The best customer service provided by an employee named anita

I went this place last week, I examined that somebody( maybe she is the manager but I m not sure as well as she was training in Punjabi language)was training the new employees very rudely as I m Indian so I can understand what was going on there. I also worked in two restaurants nobody behave like this, I literally don t know how employees are working under that lady. I think so the company owner should have a check on this. If I will visit this place next time and this will be happening again I will surely call labour law . I don t feel to say thank you on this situation.

I recently dined at this restaurant and unfortunately had a disappointing experience. The manager, Komal, displayed unprofessional behavior, treating both employees and customers with rudeness. This lack of professionalism is concerning, and I believe its worth considering a visit from labor law authorities. I hope the management addresses these issues for the well-being of their staff and the satisfaction of their customers. The manager yell and scream at the staff to the point where some have girls cried. Even when male customers (who come in with their wives and young children btw), yell and scream at the female staff, none of the owners or managers handle it. This culture of degrading women and not standing up for them is so ridiculous and horrible. They are not your servants. Please don t work here or buy from them, there are much better nicer places that treat their staff and customers well

I give 0 stars i ordered from skip dishes through this restaurant on top i did not even received the items i paid for , i received one item out of multiple items and that even was wrong, you can t even reach this restaurant at all , i did not got refund nothing can t even reach them do not order from here waste of ur money .

24 hrs A&W, what more can I say. A good burger or breakfast anytime of the day. Just off the subway or blue night. Parking is a little difficult.

Delicious,no more coupons , pretty pricey, but delicious

Excellent service!